Head Of Operations
13 days ago
Alfreton
An established UK infrastructure services provider is seeking an experienced Head of Operations to lead the end-to-end operational delivery of its gas, water and power projects across the UK. The postholder will provide clear ownership across mobilisation, execution and close-out of day services, projects, frameworks and specialist works, ensuring consistent standards, strong cost control and predictable performance across regions. Key responsibilities include:- • Ensure works are delivered safely, compliantly, on time and within agreed commercial scope., • Act as the senior operational escalation point for delivery and customer issues., • Lead short, medium and long-term operational planning., • Oversee effective deployment of technicians, supervisors, plant and specialist equipment., • Reduce reactive delivery through structured scheduling and coordination., • Maintain consistent delivery standards across regions and work types., • Provide governance oversight across frameworks, programmes and major projects., • Ensure effective handover from bid/commercial award into delivery., • Chair programme and delivery review meetings, monitoring risks, variations and recovery actions., • Ensure operational teams understand contractual scope and commercial boundaries., • Maintain compliance with gas and water industry standards, client procedures, framework requirements and internal governance processes., • Foster effective working relationships with key customers and framework partners., • Drive collaboration across operations, programme, customer support, commercial and group functions., • Identify inefficiencies and standardise processes to reduce reliance on individuals., • Improve reporting, documentation and communication consistency., • Support operational readiness for growth within AMP and RIIO regulatory environments. Our client is looking for someone who has the following experience:- • Senior operational leadership experience within utilities, infrastructure or civils., • Experience managing field-based, multi-disciplinary delivery teams., • Proven commercial awareness with responsibility for operational cost control and margin performance., • Experience planning, governing and delivering work within regulated environments., • Confident communicator able to operate effectively at site, customer and senior management level., • Knowledge of AMP and RIIO regulatory frameworks (desirable), • Understanding of NEC3 / NEC4 contract environments (desirable) This role offers the opportunity to shape and lead a nationally delivered operational function, driving performance, safety and commercial excellence across a growing and technically specialist infrastructure business