Customer specialist jobs in Stoke-on-TrentCreate job alerts

Customer & Technical Advisor Permanent 4 on 4 off rota Cheadle, Staffordshire - Office based £27,000 - £35,000 dependant on experience We're recruiting on behalf of a growing, forward-thinking Internet Service Provider who are looking to bring in a Technology Specialist to join their close-knit team. This is a hands-on, varied role providing support to customers along every step of their customer journey from sales to technical support as well as general customer facing and non-customer facing administration to aid order progression and service delivery, making it ideal for someone who enjoys being the go-to person in a small team environment. You'll be supporting customers and field engineers across multiple channels including telephone, live chat and email whist also helping keep the office running smoothly day-to-day.This role ill be working on a 4 on 4 off rotation but training for the initial 8-12 weeks will be Monday - Friday 8am - 4pm.Job overview You'll be responsible for providing support to customers placing an order for services, extensive technical support and general operational support across the business, including: Sales and Order Support • Understand and explain varying service provisions, installation types, and product offerings clearly and accurately., • Support customers through the ordering process, ensuring expectations are set correctly around lead times, installation requirements, and service capabilities., • Liaise with internal teams and suppliers to ensure orders progress smoothly from sale to activation., • Identify customer needs and recommend appropriate products or solutions without a hard-sell approach. Technical Support, • Troubleshooting & Diagnostics: Identify, analyse, and resolve internet connectivity issues, including slow speeds, intermittent connections, and full service outages., • Equipment Support: Guide customers through the setup, configuration, and maintenance of routers, modems, Wi-Fi extenders, and related equipment, including firmware updates and security settings., • Network Assistance: Provide clear, step-by-step guidance for configuring IP addressing, DNS, DHCP, and wireless networks to ensure optimal performance and security., • Escalation Management: Recognise complex or persistent issues requiring advanced investigation and escalate appropriately to senior engineers, network teams, or field technicians., • Customer Communication: Communicate clearly, patiently, and empathetically with customers of all technical abilities, keeping them informed throughout fault resolution., • Documentation: Maintain accurate records of customer interactions, diagnostics, actions taken, and outcomes within CRM and ticketing systems., • Service Education: Proactively advise customers on best practices to prevent future issues and maximise their service experience. Office & Team Support, • Support general office and administrative operations., • Assist colleagues across departments as required., • Contribute to maintaining efficient, well-organised day-to-day business operations., • Act as a flexible and reliable team member within a small, collaborative environment. Desirable skills and experience:, • Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and Wi-Fi technologies., • Strong analytical and problem-solving skills with a structured approach to troubleshooting., • Excellent verbal and written communication skills, with the ability to explain technical concepts in plain language., • Ability to work calmly under pressure, manage multiple cases simultaneously, and meet service-level expectations., • Familiarity with ISP environments, remote diagnostic tools, and CRM/ticketing systems is advantageous., • Previous experience in a technical support, service desk, or ISP-related role is desirable, though strong technical aptitude and willingness to learn are equally valued. What is in it for you?, • Competitive salary, • Join a growing business with long-term development potential, • Varied role — no two days the same, • Small, friendly team culture, • Real opportunity to make an impact, • Stable, office-based role with progression opportunities

Job Title: Mechanical Fitter (Grade 1) Location: Stoke-on-Trent Salary: We are offering a starting salary of £28,842 per annum for day shifts, rising to £34,407 per annum for night shifts, based on a 36-hour contract per week. Job Type: Full Time, Permanent. The role: At DB Cargo UK, we're currently recruiting for Mechanical Fitters to support both our Wagon and Wheel operations at Stoke, working across day and night shift patterns. As a Mechanical Fitter within our Wagon Team, you will be responsible for the maintenance, overhaul and refurbishment of rolling stock in accordance with the relevant regime and specification. What will you be doing? • This includes, but is not limited to - fault finding, rectification work, damage repairs, modification and work arising., • To ensure that stock levels are kept to the required standard and stock is stored correctly., • To order / reorder stock as required., • To carry out damage reports / overload inspections on behalf of the customer and provide all documentation including photographs when required., • To submit quotes and final costs for 3rd party work., • Complete all relevant documentation relating to all work carried out on any rolling stock vehicle including completing and sending the Axiom proforma work order form V2 to the Field Maintenance Assistant., • To correctly file / store all rolling stock documentation., • We're looking for someone with a mechanical mindset who has experience with the use of air and hand tools., • Experience in Fabrication, grinding, brake testing is also an advantage., • Experience operating manual or CNC lathes, particularly XYZ lathes, would be a significant advantage., • Qualifications within an engineering discipline would be advantageous., • Rail industry experience would also be an advantage. Here at DB Cargo we offer range of benefits as part of your employment; • 25 days annual leave plus bank holidays., • Hybrid working between our locations and your home, this is mutually agreeable between the business and employee., • Bonus Scheme - non contractual dependant on business and personal performance up to 15%., • Defined Contribution pension scheme with generous employer contribution - up to 10% employer contribution., • Free on-site parking., • EV charging at selected sites., • Health Cash Plan Available., • Cycle to work Scheme., • Manager led recognition programme for employees who live our values., • Access to DB Learning world., • Annual pay reviews., • We are dedicated to your continuous professional development. Depending on your role we have specialist training programs, apprenticeships, development plans, courses and qualifications we can support you through., • Access to our employee benefits portal where you can take advantage of discounts for a variety of shops and services as well as accessing our wellbeing content. Candidates with experience of: Maintenance Fitter, Engineering Maintenance Fitter, Mechanical Technician, Mechanical Maintenance Technician, Engineering Technician (Mechanical), may also be considered for this role.

Marketing Manager – CRM (Automation & Lead Nurture) – £40,000–£45,000 📍 Stoke-on-Trent (Head Office) | Full Time | Hybrid (2–3 days in office) Are you a hands-on CRM automation specialist who loves building data-driven journeys that convert leads into customers? We’re partnering with a fast-growing, multi-site healthcare brand to appoint a Marketing Manager – CRM, focused purely on lead nurture, lifecycle automation, and conversion optimisation. This is not a broad digital marketing role. This is a specialist position for someone who can build and optimise complex automated journeys that directly drive bookings, revenue, and retention. The Role You will take ownership of the full patient communication lifecycle — from first enquiry through to consultation booking and long-term engagement. Working closely with Sales and Clinic Operations, you’ll ensure CRM activity is tightly aligned to pipeline performance, lead conversion, and commercial outcomes. This is a highly hands-on role where you’ll be expected to build campaigns yourself, not simply oversee them. What You’ll Be Doing • Designing and building automated lead nurture journeys across email and SMS, • Creating multi-stage workflows that improve enquiry-to-booking conversion, • Segmenting audiences using behavioural, commercial, and funnel-stage data, • Running A/B tests across messaging, timing, and journey logic, • Owning CRM performance reporting, attribution, and optimisation, • Partnering with Sales teams to align communications with pipeline goals, • Re-engaging dormant leads and improving lifetime value, • Using Salesforce Marketing Cloud (or similar enterprise CRM) to execute campaigns What We’re Looking For • Proven experience in a dedicated CRM / lifecycle marketing role, • Strong track record building automated nurture journeys end-to-end, • Deep understanding of lead funnel management and conversion optimisation, • Hands-on expertise with CRM platforms, • (Salesforce Marketing Cloud highly preferred), • Confident working with data, segmentation, triggers, and performance metrics, • Strong commercial mindset — focused on bookings, pipeline and retention, • Excellent copywriting for customer/patient communication, • Someone proactive, specialist, and comfortable owning CRM as a function This Role is NOT For… To be clear, this position is not suited to candidates whose background is primarily in: • General digital marketing or campaign management with light CRM exposure, • Social media, brand, PR or content-led marketing roles, • Marketing generalists who have used HubSpot/Mailchimp only at a basic level, • People who have not personally built automated nurture journeys end-to-end Why This Role? • High-impact role with direct ownership of lead conversion performance, • Growing multi-site healthcare business with ambitious expansion plans, • Opportunity to shape and elevate a sophisticated CRM nurture engine, • Small, agile team where CRM is central to growth strategy

Head of Sales (Sales Director Designate) Specialist Capital Equipment Solutions Business – Midlands The opportunity This is a pivotal opportunity to join a well-established specialist capital equipment rental business at a key inflection point in its growth journey. Following a period of operational stabilisation and internal restructure, the business is now ready to accelerate growth, supported by strong utilisation, a clear five-year plan and the imminent launch of a new, market-leading product. Backed by a long-standing, family-owned investment group, the business is seeking to appoint a Head of Sales to lead the next phase of commercial development. This is a senior, hands-on leadership role reporting directly to the Managing Director, with genuine influence over strategy, structure and execution. The role This is a player-manager position with responsibility for both leading the sales function and personally driving key revenue opportunities. The focus is on new business acquisition, successful launch of a new product, and strengthening sales capability while protecting and growing existing customer relationships. Key elements of the role include: • Ownership and delivery of the overall sales strategy during a critical growth phase, • Leading the commercial launch of a new product, delivering first-year volume targets, • Personally winning new key accounts, particularly within UK food manufacturing and food logistics, • Maintaining close oversight of strategic existing customers, ensuring retention, renewals and expansion, • Developing a stronger hunter-led sales culture alongside effective account management, • Reviewing and evolving the sales operating model, including structure, coverage and incentives, • Operating with commercial autonomy on pricing and deal structures within agreed parameters, • Using CRM to drive pipeline discipline, forecasting accuracy and customer engagement, • Contributing to the longer-term development of a future pharmaceutical-focused solution The role sits on the Senior Leadership Team but is not a statutory board appointment (at this time). The person We are looking for a commercially astute, credible sales leader who enjoys being hands-on and close to the market. You are likely to have: • Senior sales leadership experience (Head of Sales, Sales Director or similar) within specialist capital equipment rental or a technically complex B2B environment, • A strong track record of new business acquisition and key account growth, • Experience selling capital equipment into food manufacturing and/or food logistics or pharmaceutical manufacturing environments, • A background operating in a player-manager role, personally leading major deals, • Confidence in managing pricing, margins and deal structures, • Experience of consultative, solutions-led selling rather than purely transactional models, • A practical, action-oriented leadership style with the gravitas to operate at senior level, • High levels of integrity and discretion in a competitive market Why join? • A business at a genuine growth inflection point, not a turnaround, • Strong backing from a supportive, cash-rich parent group, • A newly launched, innovative product with clear market demand, • Direct access to, and influence with, the Managing Director, • The opportunity to shape the sales strategy, structure and culture, • A down-to-earth, commercially focused environment with short decision lines, • A role that can grow significantly in scope as the business expands with future succession planning opportunities Location: North Midlands HQ. This role will involve regular travel throughout the UK; but candidates should ideally live within a reasonable commuting distance of the North Midlands. Application Process: Apply via LinkedIn or send your CV to

Kitchen Designer - Portsmouth Market Leading Brand Clear Development / Progression Routes £30,000 - £34,000 basic OTE £48,000 + Sales Incentives Hours: 40 per week (No late nights or Sundays) Already an established Kitchen Designer? In sales within a customer facing role? Full training & Induction in kitchen design given. This is a fantastic opportunity for an experienced kitchen designer to join a market leading business with an incredible reputation as one of the best companies to work for! Following another year of incredible results in a really tough climate, they are now entering into another exciting period of growth and grabbing more market share which means there is an exciting opportunity for an experienced kitchen designer or sales led / customer focussed individual to join their business to help meet increased demand. Finding the right person is so important therefore, we are looking for someone who can fit into our fun and friendly team but can also focus on the job at hand by building relationships with customers in the local area and share your passion for design and outstanding service to convert a busy lead bank into sales. A friendly and professional manner is needed when it comes to welcoming customers into the branch and at their homes. Your ability to listen and understand the customers’ needs is essential as it will result in you offering advice and product recommendations to design and measure their dream kitchen. Your enthusiasm and skills will close the sale and complete the project and, last but not least, your attention to detail and willingness to succeed will ensure the customers are satisfied throughout the whole project through to completion. Your Skills & Unique Attributes You must have previous sales experience working within a kitchen, bathroom, bedroom or furniture sales / design environment where you have nurtured your customer's desire to design, furthered by your technical knowledge whilst delivering a fantastic and memorable experience for the customer. You will be organised, have excellent communication and time management skills along with the drive and ambition to succeed. You will thrive in a team environment and be keen to bring your initiative and creativity to the role while being able to work effectively and efficiently to targets and achieve successful sales. ABOUT US This role is being handled by Venture Recruitment, a specialist Trade, Retail and KBB recruitment consultancy covering the whole of the UK. Working in partnership with Venture Recruitment will mean working with experienced sector specialists committed to ensuring a first class service. We work with some of the UK’s biggest and most progressive companies so please apply today to find out how we can support you with your next career move.

Are you a tech-savvy problem solver who thrives on delivering world-class service? Do you want to join a company that is not just "well-known" but genuinely respected as a leader in its field?Our client, a highly regarded and long-established software platform based in Stoke-on-Trent, is looking for

Job Title: Mechanical Fitter (Grade 1) Location : Stoke-on-Trent Salary: We are offering a starting salary of £28,842 per annum for day shifts, rising to £34,407 per annum for night shifts, based on a 36-hour contract per week. Job Type: Full Time, Permanent. The role: At DB Cargo UK, we're currently recruiting for Mechanical Fitters to support both our Wagon and Wheel operations at Stoke, working across day and night shift patterns. As a Mechanical Fitter within our Wagon Team, you will be responsible for the maintenance, overhaul and refurbishment of rolling stock in accordance with the relevant regime and specification. What will you be doing? This includes, but is not limited to - fault finding, rectification work, damage repairs, modification and work arising. To ensure that stock levels are kept to the required standard and stock is stored correctly. To order / reorder stock as required. To carry out damage reports / overload inspections on behalf of the customer and provide all documentation including photographs when required. To submit quotes and final costs for 3rd party work. Complete all relevant documentation relating to all work carried out on any rolling stock vehicle including completing and sending the Axiom proforma work order form V2 to the Field Maintenance Assistant. To correctly file / store all rolling stock documentation. To communicate stoppages and up to date on the progress of rolling stock to the Field Maintenance Coordinator via telephone. What are we looking for? We're looking for someone with a mechanical mindset who has experience with the use of air and hand tools. Experience in Fabrication, grinding, brake testing is also an advantage. Experience operating manual or CNC lathes, particularly XYZ lathes, would be a significant advantage. Qualifications within an engineering discipline would be advantageous. Rail industry experience would also be an advantage. You must have a pro-active approach to working with good organisation skills. What matters to you? Here at DB Cargo we offer range of benefits as part of your employment; 25 days annual leave plus bank holidays. Hybrid working between our locations and your home, this is mutually agreeable between the business and employee. Bonus Scheme - non contractual dependant on business and personal performance up to 15%. Defined Contribution pension scheme with generous employer contribution - up to 10% employer contribution. Free on-site parking. EV charging at selected sites. Health Cash Plan Available. Cycle to work Scheme. Manager led recognition programme for employees who live our values. Access to DB Learning world. Annual pay reviews. We are dedicated to your continuous professional development. Depending on your role we have specialist training programs, apprenticeships, development plans, courses and qualifications we can support you through. Access to our employee benefits portal where you can take advantage of discounts for a variety of shops and services as well as accessing our wellbeing content. We take the health and wellbeing of all employees seriously and provide access to an Employee Assistance Programme. Please click APPLY to send your CV for this role. Candidates with experience of: Maintenance Fitter, Engineering Maintenance Fitter, Mechanical Technician, Mechanical Maintenance Technician, Engineering Technician (Mechanical), may also be considered for this role. TPBN1_UKTJ