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In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. The most senior member within the operations team and reporting to the Service Director, the satisfaction of our customers is the prim

Technical Customer Success Lead | AI Cyber Security Start-Up. First Technical Customer Success hire in the business. Global role working with enterprise customers.

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Experience and

Enterprise Customer Success Manager – Cybersecurity | UK. Enterprise Customer Success Manager. Lead success planning and executive reviews.

With this expansion comes the opportunity for an experienced Customer Success / Tech Ops Engineer to join the team in the UK and be at the forefront of sustainable mobility and EV infrastructure. Customer Success Engineer – EV Charging Infrastructure – Remote with travel!. Technical Support & Cu

This role sits at the intersection of delivery, customer success and account development, ensuring customers realise measurable value from the solutions delivered by Virtuoso Partners. The Client Delivery Manager is responsible for managing the ongoing success, delivery coordination and strategic en

As a Customer Success Manager, you are the primary strategic customer-facing role responsible for platform adoption success, growth and renewals through the management of joint success plan and strong customer relationships. Apply domain/technical knowledge of Resolve’s products, best practices, a

Senior Customer Success Manager. Senior Customer Success Manager Role. Developing strategies to increase customer retention and satisfaction.

Reporting to the CRO, you will own the global Customer Success strategy across retention, expansion, and customer value. They are now hiring a VP Customer Success to lead this transformation. Defining the Customer Success strategy as the company scales internationally.

Enterprise SaaS Sales or Specialized Overlay roles, preferably within the Customer Success or CRM space. Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. Backed by serious investment and on a journey to optimise their customer journey!. Lead, shape, and elevate the customer experience across all touchpoints.

With a unique focus on the contractor and temporary worker market, they provide market leading tools to support the calculation of complicated assignments, whilst still maintaining the simplicity and flexibility required to manage simple customers.

Hybrid working available after initial probationary period.OTE £30k+ plus benefits + careerThis is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.What is most important is a desire to want to build a worthwhil

As Vanta’s EMEA Customer Success Manager for the Strategic Segment, you will be responsible for a portfolio of Vanta’s largest and most complex customers, organizations with 10,000+ employees operating in highly regulated, global environments. Own post-sales success for a portfolio of Strategic

This pivotal role will oversee the performance and scalability of the Customer Success function, leading teams to deliver high-quality customer experiences and drive sustainable growth. A leading global mobility platform in London is looking for a Head of Customer Success. Candidates should have a m

A leading ERP SaaS provider in the UK seeks a Service Delivery / Customer Support Manager to enhance the customer experience. Responsibilities include coaching the customer service team, managing customer onboarding, and resolving escalated issues.

Contribute to scalable customer success processes as the organisation grows. Solid experience in Customer Success, Account Management, or Client Services. Experience building or improving customer success processes in scaling companies.

Board is looking for a dynamic candidate who has a proven customer success experience to support Board customers on their journey from prospects to active users and on to lifelong advocates of Board solutions. You know how to curate plans for customers that drive successful deployment, user adoption

A growing financial technology firm in the UK is seeking a Customer Success Team Lead to manage a team ensuring smooth onboarding for established SMEs. Responsibilities include team management, customer engagement, and continuous improvement of customer experience.

A leading financial services provider is seeking a Senior Customer Success Specialist to enhance client satisfaction with the ComplianceAlpha platform.

Head of Customer Success carrying 2 - 5 Enterprise accounts, working closely with key stakeholders to develop and execute a customer success strategy that puts our customers first and ensures they are achieving their desired outcomes from our products and services. Contribute to developing the custo

You’ll have a direct influence on customer outcomes, working with innovative technology and a modern SPICED‑based customer success approach that supports your growth and impact. The Customer Success Manager (CSM) helps Spacewell customers realize measurable value from our Workplace, Energy, Asse

The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Minimum3years’ experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. The role of Customer Success Manager (CSM)istheprim

A growing cybersecurity startup in the UK seeks a Customer Success Engineer to lead customer success initiatives, ensuring users maximize product value. The successful candidate will directly influence product adoption and create essential documentation while working closely with customers and engin

Customer Success Manager (CSM) is responsible for ensuring successful customer onboarding, adoption, and satisfaction across Wallbox’s AC and DC charging solutions. B2B customer-facing roles (Customer Success, Account Management, Pre-Sales, or Project Management), preferably in infrastructure, ene

Enablement: Complete revenue org onboarding enablement, role specific enablement, SailPoint certifications, and all assigned compliance / security tasks + Shadowing: Shadow CSMs on customer meetings + Portfolio: Review your assigned customer portfolio, familiarise yourself with the customer succes

A leading technology company in the United Kingdom seeks a Customer Success Manager to drive customer engagement and platform adoption. Responsibilities include developing strategic plans to ensure customer success and leveraging technical knowledge to address challenges. The ideal candidate will ha

Customer Success Manager - Mid Market and SMB. Proven success closing/retaining SMB and Mid-Market SaaS deals. Skilled in consultative selling and uncovering customer challenges.

The mission of the Customer Success Escalation Lead – Onboarding is to accelerate customer time‑to‑value, reduce early adoption risk, and establish a strong technical foundation that supports long‑term customer success. Partner closely with Customer Success Managers to align onboarding activ

We are looking for a driven and customer‑centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. Proficiency with CRM systems, automation tools, and (ideally) customer success platforms. Customer Success, onboarding, support, or ope

A leading AI company in the United Kingdom is seeking a Customer Success Manager to partner with customers and drive adoption of their platform. Requirements include 3-5 years of experience in customer success or account management within B2B SaaS, familiarity with AI products, strong communication

A great customer success manager has a deep understanding of customer adoption and usage and pushes the customer and the Amperity team towards activities that drive value. You'll be a strategic partner, collaborating with customers to define success, drive adoption, and manage ongoing customer relat

This role focuses on leading service delivery teams, ensuring customer success, and collaborating with internal teams for solution deployment.

A leading digital operations management company is looking for a Principal Customer Success Manager to build relationships with key stakeholders and drive customer success.

A fast-growing security technology company in Greater London is seeking a Customer Success manager to drive product adoption and ensure customer value realization. The ideal candidate has a medior/senior profile with experience in customer success or technical account management, tech-savvy, fluent

This role involves ensuring the success of strategic customers, meeting service commitments, and leading onsite teams. This is a high-impact position ideal for a proactive, customer-focused leader who thrives in dynamic environments. A leading technology firm in the UK is seeking a Principal Service

Founding Customer Success Engineer required for a high-growth cybersecurity start-up with an established and expanding enterprise customer base. Opportunity to architect the Customer Success function at scale. Founding Customer Success Engineer | Cybersecurity Start-Up | London.

Mentor a team of 2 Customer Success Managers (CSMs) in the UK, providing guidance and support to achieve regional goals. Commercial customer success and account management best practice. Design success plans with clear objectives and KPIs for each customer.

Strong use of structured customer success frameworks (success plans, health scoring, QBRs). We’re hiring a Customer Success Manager to own the post-launch relationship with our enterprise customers and ensure they adopt, scale, and renew year after year. Join us as a Customer Success Manager (Nort

Customer Success with 2+ years in leadership, specifically building or transforming functions in a B2B SaaS environment. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team

This role entails managing a high-performing sales team, ensuring customer satisfaction, and implementing strategies to reduce churn.

A leading technology company in Greater London is seeking a Strategic Customer Success Manager. Join a dynamic team committed to innovation and customer success. The ideal candidate will have over 10 years of experience in customer-facing roles, preferably within B2B or SaaS environments.

As part of the Customer Success organization, you will combine systems expertise, analytical problem‑solving, and customer partnership to deliver measurable outcomes. Support account growth by ensuring customers successfully deploy new capabilities and expand usage over time. Proven success suppor

The ideal candidate will provide technical guidance throughout the customer journey, ensuring successful platform adoption. With over 3 years of experience in customer-facing roles and strong knowledge of cloud services and security best practices, you will collaborate closely with various teams to

Our Customer Success Team is part of DoorDash's In-Store business unit, focused on ensuring the long-term success of some of our key customers in EMEA. As a Customer Success Manager, you'll help ensure the long-term success of our key accounts. Our team is passionate about bringing skills as consult

Work closely with Customer Support Engineers (CSEs), Customer Platform Architect (CPA), Sales, Product, and Engineering teams. You will report to the Manager of Customer Success EMEA. Track success metrics and use data to inform customer strategy and engagement.

A leading technology company based in Greater London is seeking a Senior Customer Success Operations Manager to strengthen its operational foundation for post-sales revenue. The ideal candidate will have over 5 years in Customer Success Operations and proven experience in enhancing forecasting metri