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Previous experience within a Customer Success or similar role. Monitor customer usage and satisfaction to identify risks and improvement opportunities. Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. Responsible for collecting customer feedback and communicating into the product team. With a unique focus on the contractor and tempor

With a unique focus on the contractor and temporary worker market, they provide market leading tools to support the calculation of complicated assignments, whilst still maintaining the simplicity and flexibility required to manage simple customers.

Customer Success Manager Barnsley - Office Based Up to £40,000 The Opportunity: The role plays a key part in making sure customers get real value from services from day one. Skills Required: Previous experience within a Customer Success or similar role. The Role: Take ownership of comple

This role is ideal for someone who enjoys building trusted client relationships and ensuring customers achieve real, me.

This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.What is most important is a desire to want to build a worthwhile career and have a positive attitude towards learning, and wanting to develop yourself with

Collaborating with business development teams to run successful QBRs, identify opportunities for expansion, and help customers achieve measurable ROI. You have experience as a Customer Success Manager in SaaS or other tech-enabled services. Providing exceptional customer service, resolving issues qu

This role focuses on analyzing customer health, executing contract renewals, and collaborating with various teams to ensure customers realize the value of the platform. The ideal candidate will have significant experience in renewals or customer success within the SaaS industry, demonstrating strong

Customer Success Manager - Job Description. You will own and nurture relationships with key customers across Europe and Egypt, driving long-term engagement and value through partner-style marketing, storytelling, and customer engagement. Continuously improve customer success processes and playbooks,

Create clear success plans with executive sponsors, with agreed goals, timelines, and measures of success. Customer Success, Account Management, or related leadership roles. That directly affects how well companies understand their customers and how well they can serve them.

Enterprise Customer Success Manager. We are seeking an experienced Customer Success Manager to manage and grow relationships with our enterprise clients. Develop and execute strategic account plans to drive product adoption and retention, as well as run the full customer engagement cycle for custome

When you’re not out and about, you’ll be digging into data and qualitative feedback to problem‑solve for your customers and acting as a customer advocate to inform product improvement. This is a new function and you’ll be brimming with ideas about what great customer success looks like for o

A leading insurtech company in London is seeking a Customer Success Manager to join their dynamic team. This role involves managing project deliverables, ensuring exceptional customer experiences for sponsors, and collaborating closely with various stakeholders.

A digital sampling company based in London is seeking a German-speaking Customer Success Manager to work in a hybrid model. The successful candidate will manage campaigns, liaise with brand partners, and support team members.

A data management company in Greater London is seeking an experienced Customer Success Manager to enhance customer adoption and retention. Ideal candidates should have at least 5 years in a technical customer success role, possess deep knowledge of cloud solutions, and demonstrate excellent communic

We’re hiring a part-time Customer Success contractor located in the UK or Ireland to support our growing team as our customer base continues to expand. Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to transition into CS. This is a fast-growing team and a

Senior Strategic Customer Success Manager. Senior Strategic Accounts Customer Success Manager. Proven success managing and growing large, global enterprise accounts in complex environments.

As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. Deeply understand each customer’s business goals, use cases, and success criteria. Custome

A successful 'Customer Success Manager' should have:. Oversee smooth transition from Sales to Customer Success. Assist the Senior Manager in refining Customer Success processes.

You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. Analyze and evolve customer profiles within Salesforce, capturing key attributes su

As a Customer Success Manager focusing on the finance sector, you will own the technical relationship with strategic enterprise accounts. You will drive product adoption among software engineering teams, translate customer insights into product feedback, and ensure long-term value through success pl

As our Customer Success Manager, you get the unique opportunity to take ownership of our Customer Success Team. Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated, and ex

This position is ideal for a proactive, customer-focused professional with a passion for retention, growth, and long-term partnership. Ensure customers achieve maximum value from our solutions.

The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. Interlock wi

This is a hybrid role involving work across Unilabs sites, customer locations, industry events, and remote working. Strong customer‑centric mindset with a proactive and results‑driven approach.

We’re looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. Customer Success: proactively develop strong relationships with client stakeholders (IT, Co

This is a foundational role where you’ll shape how we engage customers, deliver value, and connect Sales, Product, and Engineering through a consistent customer‑success framework. We’re looking for a collaborative, hands‑on leader to partner with our Chief Operating Officer in scaling Syntas

Rather than selling, you’ll focus on making deals happen — managing proposals, contracts, and commercial documentation for complex, high-value customers.

A fast-growing fintech company is seeking a Customer Success Director to lead the expansion of their Customer Success function. This role involves building a high-performing global team, defining the vision and framework for Customer Success, and ensuring alignment with the company’s commercial st

A leading cybersecurity startup in Greater London is seeking a Founding Customer Success Engineer to establish technical processes and ensure customer satisfaction. This position offers a unique opportunity to shape customer success in a rapidly growing environment, emphasizing technical expertise a

After a successful 12 months for Customer Success, 9fin is rapidly expanding this function as it is a critical extension of our Account Management organisation. You will shape the long‑term vision for Customer Success, manage and develop a global CS team, and partner closely with Account Managemen

A leading data center solutions provider in Greater London is seeking a Customer Success Manager to ensure operational service excellence for strategic customers. The ideal candidate will manage customer engagements, service level agreements, and customer health while facilitating communication and

Successful candidates will have 3+ years in customer success, strong bilingual communication skills, and a passion for the ESG industry. An innovative software company in Greater London is looking for a Customer Success Manager to lead relationships with enterprise clients. The role involves managin

We are looking for a Principal Customer Success Manager to join our Customer Experience team. Motivated to drive outcomes for your customers, you see Customer success as your own. As a Senior CSM, you will be assigned to a portfolio of customers and be responsible for the success of those accounts.

A technology company in Greater London is seeking a Customer Success Manager to own a portfolio of clients and drive product adoption. The ideal candidate will have over 3 years of experience in customer success, demonstrating strong stakeholder management and problem-solving skills. Key responsibil

Join to apply for the Customer Success Manager (CSM) role at Phyron AI. The Customer Success Manager (CSM) is the trusted guide for our clients post‑sale. Customer Success, Account Management or Client Services role within a SaaS or tech environment.

As a Customer Success Manager (CSM) for the Enterprise segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle. Experience in Customer Success, Account Management, or similar rol

A leading HR technology provider in Greater London seeks an experienced Customer Success Manager to enhance client relationships and drive success. Responsibilities include managing customer adoption and usage, executing tailored strategies, and engaging stakeholders at all levels.

Customer Success and Adoption:*** Collaborate with Implementation teams, overseeing the successful handover of new customer sites to BAU process. In the role of Customer Success Manager## Customer Relationship Management:* Develop and maintain strong relationships with assigned ezyVet corporate/

A prominent EV solutions company based in the UK seeks a Customer Success Manager to manage enterprise accounts across Germany and the UK. The ideal candidate will have over 5 years of experience in Customer Success or Account Management, along with strong commercial instincts and proficiency in Ger

A prominent IT association in Greater London is seeking a Customer Success Manager to provide exceptional support and foster long-term relationships with B2B clients. The role involves developing strategies for customer retention, assisting in product onboarding, and analyzing customer feedback. Ide

Ideal candidates will have 4+ years in customer success, a strong understanding of SaaS platforms and AI solutions, and excellent communication skills. A leading AI technology company in Greater London seeks a Customer Success Manager. This role involves cultivating customer relationships, promoting

If you have experience in Customer Success or a suitable field to move into Customer Success like Account Management, Presales or even Support, and you have a good knowledge of Virtual Desktop Environments then this could be the next role for you. Get notified about new Customer Success Manager jobs

A leading digital community organization is seeking a Customer Success Manager to ensure members gain maximum value from offerings. The ideal candidate will have B2B customer success experience, be highly organized, and have strong communication skills.

At least 2 years’ experience in Customer Success, Technical Support or a similar SaaS role. CV Screen is recruiting for a Customer Success Manager to join an innovative SaaS technology business based in Canary Wharf, London. The successful candidate will play a key role in supporting and growing a

A minimum of 5 years of demonstrated success in a quota-carrying, customer-facing position. Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion. Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences

Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documen