IT Support Analyst
hace 15 días
Salisbury
We are an established and respected law firm based in Salisbury, providing legal services to private and commercial clients. Technology plays a critical role in supporting our lawyers and support teams, and we are now looking for an experienced and hands-on IT Support Analyst to take ownership of day-to-day IT support across the firm. This is an excellent opportunity for someone who enjoys working in a professional services environment and wants exposure across 1st, 2nd and 3rd line support within a close-knit organisation of approximately 100+ users. The Role You will be the primary point of contact for IT support, ensuring that all staff receive a responsive, reliable and professional service. The role is varied and will suit someone comfortable working across the full support lifecycle — from user queries through to infrastructure and supplier management. Key responsibilities include: • Providing 1st line support to users (in person, phone and remote), resolving day-to-day IT issues, • Delivering 2nd line support, including more complex desktop, application and user account issues, • Handling 3rd line support, escalating to and managing third-party suppliers where required, • Supporting and maintaining:, • Windows desktops and laptops, • Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), • Active Directory and user permissions, • Printers, telephony and meeting room technology, • Supporting legal and case management systems (training provided where needed), • Managing user onboarding and offboarding, • Maintaining documentation, asset registers and basic IT policies, • Assisting with IT projects, upgrades and security initiatives Essential experience: • Proven experience providing 1st / 2nd line support, • Strong knowledge of Windows environments and Microsoft 365, • Experience supporting users in a professional office environment (legal or professional services desirable), • Excellent troubleshooting and customer service skills, • Experience in a law firm or regulated environment, • Familiarity with legal case management or document management systems, • Basic networking or server support experience, • Awareness of cyber security and data protection best practicesWhat We Offer, • A stable, long-term role within a respected local law firm, • Broad hands-on responsibility rather than siloed support, • Supportive working environment with direct access to decision makers, • Competitive salary based on experience, • 25 days’ holiday plus bank holidays, • Pension scheme