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2nd and 3rd Line IT Support Engineers Location – Chandlers Ford Established and trusted IT Managed Services company have an urgent requirement for a number of experienced customer focused Second and Third Line IT Support Engineers to join their team based at their beautifully refurbished offices located perfectly in Chandlers Ford. My client is an ISO accredited growing managed IT support company based in Chandlers Ford, Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond. The Role My client is urgently seeking to appoint a variety of IT Support Engineers to the business (Senior Second and Third Line). The position is of a full time and permanent nature and will be predominantly office based with some flexible hybrid working available. The successful candidate will have a proven track record of supporting IT networks and systems on various scales and ideally would have worked in a similar role within a Managed Service (MSP) and gained at least 5 years of commercial experience. Key Duties & Responsibilities • Providing users with regular communication on the progress of investigations and planned solutions by phone., • Providing Senior Second/Third Line support (depending on experience and knowledge) responding to support queries across all customer sites., • Maintaining a high level of customer service when responding to support issues., • Escalation of more complex calls to the relevant support team member (as documented in the Escalation Management workflow)., • Installation, configuration and deployment of new and existing hardware and software in line with defined procedures., • Bringing forward key issues/changes/topics to monthly team meetings., • Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledge base, by following the IT Glue documentation guide., • Responsible for adding accurate and detailed notes into PSA (Halo) as they occur., • Understand requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training., • Complete Change requests for any specific changes required to be made. Skills and Experience My clients IT support engineers need a strong blend of technical expertise (hard skills) and interpersonal abilities (soft skills) to diagnose and resolve issues efficiently while providing excellent customer service. The technical skills required often depend on the specific systems an organization uses, but core areas include (exposure to as many as possible). • Operating Systems (OS): Proficiency in various operating systems, including Windows, macOS, and Linux environments (e.g., using command-line tools like PowerShell or Bash)., • Networking Fundamentals: A solid understanding of network protocols (TCP/IP, DNS, DHCP), hardware (routers, switches, firewalls), and troubleshooting connectivity issues (using tools like Wireshark)., • Hardware & Software Support: Experience with installing, configuring, and troubleshooting computer hardware (desktops, laptops, printers, mobile devices) and software applications (Microsoft 365, antivirus programs)., • System Administration: Skills in managing user accounts and permissions (e.g., in Active Directory), performing data backups and recovery, and monitoring system performance., • Cybersecurity: Knowledge of security best practices, firewalls, encryption, patch management, and educating users on common threats like phishing., • Cloud Technologies: Familiarity with cloud services and platforms such as Microsoft Azure, or Google Cloud, as many businesses migrate to cloud infrastructure., • Ticketing Systems & Documentation: Experience using help desk software (Halo, Jira, ServiceNow, Zendesk) to manage and track issues, and the ability to create clear technical documentation and knowledge base articles., • Scripting Basics: Knowledge of scripting languages like Python or PowerShell to automate routine tasks and improve efficiency., • Problem-Solving & Analytical Thinking: The ability to logically analyze symptoms, identify root causes, think critically, and develop effective solutions, often under pressure., • Communication: Excellent verbal and written communication skills to explain complex technical concepts in simple, understandable terms to users with varying technical knowledge., • Customer Service & Empathy: A patient, helpful, and customer-focused approach to manage user frustrations and ensure a positive support experience., • Time Management & Prioritization: The ability to manage a workload of multiple incoming requests (tickets) and prioritize tasks based on urgency and business impact., • Teamwork & Collaboration: Working effectively with other IT professionals and cross-functional teams to resolve issues and share knowledge., • Adaptability & Continuous Learning: The tech field evolves rapidly, so the willingness to learn new technologies, adapt to change, and stay updated with industry trends is essential My client offers a competitive salary and benefits alongside a superb working environment within a friendly, professional and supportive team and there are excellent opportunities for further development within the industry. Vendor accredited training will be available and subsidized in a variety of areas. The company is growing at a very fast rate and want their staff to grow with them.

ABOUT US ___, part of Capgemini, tackles the hardest work in data for the world’s largest organizations. We combine intelligent software with deep data expertise to help the Fortune2000 tackle complex data challenges and drive measurable business outcomes with business-ready data. Syniti’s Data First strategy transforms data from an afterthought into a strategic asset—unlocking insights, reducing risk, and fueling growth. With over 5,000 successful projects, we support the full data lifecycle through a unified platform for migration, quality, replication, matching, master data management, analytics, governance, and strategy. Operating globally across industries, Syniti’s award-winning software, expert consultants give enterprises a unique edge in managing and maximizing their data. Syniti’s cloud-native platform sets new standards in enterprise data management, combining powerful SaaS solutions with deep domain expertise. Designed for agility and scale, our technology helps customers accelerate digital transformation, drive innovation, and make confident decisions with trusted data. Every product enhancement is built to solve real business challenges—empowering organizations to unlock value from their data faster and more effectively. THE ROLE The Senior Engineer is highly engaged in the successful installation, configuration, and technical leadership of Syniti software solutions. This role requires a deep understanding of Syniti's data migration and data quality tools, as well as the ability to perform complex technical tasks to support data projects. The Senior Engineer will work closely with project managers, business analysts, and client stakeholders to ensure that Syniti solutions are implemented effectively and efficiently. WHAT YOU WILL DO 1. Installation and Configuration: · Participate in the installation and configuration of Syniti software solutions, ensuring alignment with project requirements and technical specifications. · Collaborate with IT teams to prepare the environment for Syniti solution deployment, including hardware and software prerequisites. 2. Technical Support: · Provide technical support to the project team, ensuring best practices in data migration and data quality are followed. · Develop and maintain technical documentation, including architecture diagrams, configuration guides, and troubleshooting procedures. 3. Project Management Support: · Work closely with project managers to define project scope, timelines, and deliverables. · Assist in the development of project plans and schedules, ensuring technical tasks are accurately represented. 4. Stakeholder Engagement: · Engage with client stakeholders to understand their business requirements and translate them into technical solutions. · Participate in technical workshops and presentations to demonstrate Syniti solution capabilities and project progress. 5. Continuous Improvement: · Stay updated with the latest Syniti product releases and enhancements, incorporating new features into project solutions where applicable. · Identify opportunities for process improvements and implement changes to enhance project delivery and client satisfaction. WHAT IT TAKES · 3+ Years of experience in IT Services Delivery, with strong emphasis on server configuration, support, and troubleshooting. · Bachelor’s degree in Computer Science, Information Technology, or a related field. · Familiarity with data integration tools and techniques. · Advanced experience with SQL Server, SAP HANA, and/or Postgres database management. · Excellent problem-solving skills and the ability to troubleshoot complex technical issues. · Proven experience in leading technical teams and managing client relationships. · Strong English communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders. · Extensive experience with Syniti software solutions, particularly in installation and configuration. · Strong understanding of data migration methodologies and data quality principles. · Certification in Syniti solutions or related technologies. · This position may require travel to client sites for project implementation and support. · The role may involve working outside of standard business hours to meet project deadlines or address critical issues. Be fully aligned with our core values: • Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don’t know they have., • Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday., • Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day., • Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family. WHAT WE OFFER • Trust that you are proficient at what you do. At Syniti, you will find a supportive environment and access to learning tools, but micromanagement is not our thing., • Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly, you will have the chance to shape our journey and share in our success story., • Support. We all rely on each other and enable each other to be successful. You won’t stand alone., • Curiosity and genuine interest in you. We all have our different stories, all equally fascinating, with each depicting a different journey, and we want to hear them all., • Recognition. We are the sum of individual achievements, and we always take the time to celebrate them., • An open organisation. Hierarchies are not our thing, and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen, and ideas are valued. OUR COMMITMENT TO INCLUSION At Syniti, we’re committed to creating a respectful, inclusive, and fair workplace where everyone belongs and thrives. We believe that diverse perspectives make us stronger — and we value the unique backgrounds, experiences, and voices each person brings to our team. We welcome applicants based on their skills and potential, and we’re dedicated to ensuring equal opportunities for all, regardless of personal background. If you need accommodations during the hiring process, please let us know — we’re here to support you.

• System engineering lifecycles, tailoringand planning, • Experience with working with commercial managers and civil contractors to achieve system installation and deployment as locations required by the client, • Chairing design reviews, • Requirements elicitation & management, • Risk and opportunity management, • Configuration management & baseline development through lifecycle, • Knowledge and understanding of El... TLNT1_UKTJ

Senior Pricing Implementation Analyst. Senior Pricing Implementation Analyst: . The Senior Pricing Implementation Analyst role will involve the build, maintenance and deployment of pricing models and underwriting rules across risk and retail pricing in order for Ageas to meet its strategic goa

System engineering lifecycles, tailoringand planning.Experience with working with commercial managers and civil contractors to achieve system installation and deployment as locations required by the client.Requirements elicitation & management.Risk and opportunity management.Configuration manage

The primary responsibility of the Deputy Head of Boatbuilding is to act as the crucial link between the ongoing events and the UK Facility. The Deputy Head of Boatbuilding will be instrumental in coordinating staff deployment, translating event-specific needs into actionable job lists for the facili

Electrical R&D Technical Support Engineer. The Electrical R&D Technician Support Engineer will play a significant role in the development, implementation and support of our ongoing telemetry deployment programme. The role also includes providing technical support to our rental fleet and customers.

Contract Network Engineer - Cisco ISE / Aruba ClearPass - Network Access Controls SME Inside IR35, £525 per day - initial 6 month contract (extension for another 6 months) Southampton 3 days per week + Travel (fully paid and abroad) Fancy a great contract involving luxury travel included?! This is contract role for a network engineer with strong expertise in NAC (Network Access Controls) with experience of deploying Cisco ISE or Aruba ClearPass for a cruise company. A major Network Access Control rollout is underway across ship and shore environments, and this is a chance to step in as the technical lead driving it forward. You'll act as the SME for Cisco ISE and or Aruba ClearPass, owning the design, deployment on board cruise ships and operational performance of the NAC environment while delivering to tight timelines. This is a hands on role. You'll configure, integrate, test and troubleshoot complex solutions, act as the escalation point for NAC issues, and identify risks and improvement opportunities. You'll also collaborate with internal teams and vendors, while mentoring engineers to raise overall capability. Strong enterprise NAC delivery experience is essential, alongside deep knowledge of Cisco ISE and or Aruba ClearPass. You'll understand 802.1X, MAB, RADIUS, EAP, certificate based authentication, guest and BYOD workflows, and integration across wired, wireless, firewall and identity platforms. This would be Southampton to install knowledge to the team 3 days per week, and travel on board a cruise ship (fully paid for) likely 1 week or 2 weeks every 6-8 weeks. TPBN1_UKTJ

LCC a Tech Mahindra Company is looking for Operations Manager – Telecom Field Services.The Customer-Facing Operations Manager is responsible for overseeing telecom field service operations, ensuring exceptional customer engagement, and driving operational excellence across multiple projects.This r

No two days as a Deployment Strategist are the same, but as a Deployment Strategist you can expect the following:. Present deployment outcomes and impact to executive teams. Deployment Strategists ensure Ferry’s technology delivers outsized impact on our customers’ most pressing manufacturing pr

Role Title: Field Deployment Lead - Visibility Execution Location: Field Based (National Coverage) Contract: 9 months (possibility of 3 month extension) Start date: Feb 2026Role Purpose: Responsible for the end-to-end deployment and execution of a large-scale visibility program across our targeted

Deployment and Integration EngineerPrestwick, Scotland Permanent Full time, Monday-Friday (on call rota once trained) Right to work in the UK and eligible for BPSS clearanceThe Role: We are seeking an experienced Deployment and Integration Engineer to join our onsite support team based in Prestwick,

This executive will lead the evolution from point solution to an enterprise platform, owning complex deployments and ensuring measurable customer outcomes. A transformative coaching company is seeking a Vice President of Delivery & Deployment Operations.

We are looking for experienced Release & Deployment Managers to join our Business Technology capability within Capgemini Invent, supporting enterprise‑wide transformation programmes.

You will be a founding member of the deployment team, bridging the gap between technical implementation and business value. Opportunity to join a well-funded startup as a founding member of the deployment function, shaping the companys delivery strategy.

A leading technology consultancy in Greater London is seeking a Senior Forward Deployed Data Scientist to design and deploy AI models.You will work closely with engineering and product teams to transform data into actionable insights.Successful candidates will have experience in machine learning, a

A leading EV solutions provider in Greater London is seeking a Technical Project Manager to lead the deployment of cutting-edge Charge Management Systems for large transport agencies. Responsibilities include managing deployments, troubleshooting technical issues, and collaborating with multiple tea

A leading technology firm is seeking a Field Engineer to support the deployment of Motive hardware across the UK and EU.

As an AI Solutions Deployment Lead for all EMEA and APAC deployments, you are a high‑visibility team multiplier responsible for turning the promise of agentic AI into production reality for Google’s most strategic global customers. In this leadership role, you will serve as the primary Directly

A recruitment agency in the UK is seeking a Contract Deployment Engineer for a two-phase contract. Candidates should have experience in these tasks, and previous work as a Contract Deployment Engineer is preferred.

A synthetic fuel company is seeking an experienced engineer to work on innovative system design and deployment.

A leading GPU cloud provider in Greater London is seeking a Deployment Program Manager to oversee the delivery of cutting-edge GPU infrastructure programs.

A leading technology consulting firm is seeking an experienced ServiceNow Subject Matter Expert to support a large-scale greenfield ITSM deployment.

A leading design and manufacturing company in East Midlands is seeking a dedicated Project Engineer to join their team.The successful candidate will play a crucial role in project execution, developing system designs, conducting technical reviews, and creating necessary documentation.Candidates shou

A high-growth AI platform in London is seeking a Deployment Strategist to drive product adoption.

A defense technology company in the UK is seeking a Technical Operations Engineer to support and deploy Counter-UAS systems.The role involves collaboration with engineering teams, troubleshooting, and coaching others.Candidates should have a background in engineering or a related field, strong probl

A rapidly scaling AI company in the United Kingdom is seeking a Forward Deployed Engineer to implement AI-powered virtual agents into customer environments.This role encompasses integration and automation, focusing on delivering impactful solutions in modern development settings.Ideal candidates wil

Ensuring all deployment activities are undertaken with due care for quality, safety and environmental purposes.

A leading tech-focused organization in the United Kingdom is seeking a skilled technician to support RF and IoT hardware installation.The role involves installing and testing satellite equipment, performing diagnostics, and ensuring customer satisfaction.Ideal candidates will have experience in the

We are looking for a Deployment Technician (1 year contract) to support large-scale device and OS migration projects in a dynamic corporate environment.

Support customers with deployment planning and technical guidance.

This role involves managing deployment tasks, coordinating resources, overseeing quality, and training engineers while ensuring efficient project delivery. A leading cloud services provider is seeking a Network Deployment Build Manager in Greater London.

A leading aviation solutions provider based in the United Kingdom seeks a candidate to manage customer site deployments and provide ongoing support for their innovative products. The ideal candidate will have a background in aviation and strong customer service skills to enhance deployment processes

You will deliver post-deployment services, manage customer interactions, and troubleshoot issues while ensuring high satisfaction levels.

A leading GPU cloud provider in the United Kingdom is seeking a Program Manager to oversee multi-region datacenter and GPU infrastructure programs.In this high-impact role, you will manage cross-functional teams to ensure timely delivery of complex projects.The ideal candidate will have 5+ years of

A leading technology consulting firm is seeking a BigID Consultant to deploy and manage an AI-driven data intelligence platform for a UK financial services client.The ideal candidate will have over 5 years of experience in DevOps or Security Engineering, hands-on expertise with BigID or similar plat

This role will be responsible for the planning and organising of physical deployments; you will be engaged in the design and layout of large‑scale GPU infrastructure projects. Defining and ensuring deployment standards. Working with engineering teams for ensuring consistent deployments.

As a Product Manager, AI Agent Deployment youre embedded with strategic accounts, owning their deployment outcomes while building platform capabilities. Turn deployment insights into platform capabilities that help every customer, not just the one you learned from.

A leading IT solution provider in the United Kingdom is seeking a Deployment Engineer to support their Security Operation Centre.

A leading project management firm in the United Kingdom seeks a Field Deployment Lead to oversee the deployment and execution of a large-scale visibility program.

This role focuses on delivering tailored solutions, assisting in deployment, and managing customer relationships.

A dynamic cybersecurity firm in the UK is seeking an experienced Deployment Engineer to integrate their platform within customer environments.

A leading consulting firm seeks a freelance Field Technician for a UK healthcare network deployment program.

A pioneering enterprise networking organisation seeks a technical service specialist to tackle unique networking challenges.The role involves managing enterprise customer environments, troubleshooting complex issues, and providing valuable feedback to engineering teams.Candidates should have strong

A leading AI technology firm is seeking a Forward Deployed Engineer to lead the deployment and integration of their AI Operating System into enterprise infrastructures.

An established industry player is seeking a talented Data Engineer to support the development of AI capabilities.In this dynamic role, you will build scalable data pipelines, design data architecture, and maintain CI/CD infrastructure.You will work with cutting-edge technologies, including Generativ

An international development company in the United Kingdom is inviting qualified technical experts to join a pool for the Expression of Interest (EOI).Candidates will provide rapid technical assessments, project design, and advisory services across various thematic areas.Ideal candidates will have e