IT Support Engineer
18 days ago
Huddersfield
IT Technician Salary: £25,000 – £27,500Location: Multi-site (College Environment) – Full UK Driving Licence RequiredContract: Full-time, Permanent Overview We are seeking a proactive and customer-focused IT Technician to deliver high-quality technical support across multiple sites. This role is hands-on and varied, providing front-line support for users. The ideal candidate will have strong desktop support experience, solid troubleshooting skills, and working knowledge of SCCM within a large or distributed environment. Key Responsibilities • Provide 1st and 2nd line support for staff and students across multiple college locations., • Install, configure, and maintain desktops, laptops, printers, and other end-user devices., • Use SCCM for software deployment, imaging, patching, and asset management., • Diagnose and resolve hardware, software, and network issues in a timely manner., • Escalate complex technical incidents to senior IT staff or third-party providers when required., • Support classroom and teaching technologies, including AV equipment., • Maintain accurate IT documentation including asset records, procedures, and support logs., • Contribute to ongoing IT projects and improvement initiatives across the college., • Broad experience in desktop and end-user support within a busy IT environment., • Hands-on experience of SCCM (Microsoft Endpoint Configuration Manager) for imaging, deployments, and patching., • Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and general networking fundamentals., • Ability to troubleshoot hardware and software issues efficiently., • Excellent communication and customer service skills., • Experience working in education or multi-site environments., • Knowledge of Intune, Azure AD, or hybrid environments., • Familiarity with ITIL practices., • Self-motivated, organised, and able to prioritise multiple tasks., • Confident supporting users at all technical levels., • Positive attitude with a strong commitment to delivering quality service., • Willingness to travel between sites and occasionally work outside core hours when required.