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To provide exceptional guest service while ensuring the property is maintained to the highest standards. This is a dual role that combines hands-on maintenance tasks with guest-facing responsibilities. The Guest Services & Maintenance Assistant will be the “go-to” person for both guest requests and minor property issues, ensuring a seamless and high-quality experience for all visitors Key Responsibilities Guest Services · Respond to guest requests promptly (e.g., delivering missing items such as towels, irons, or remote controls). · Provide a warm, professional, and helpful presence when attending to guest needs. · Support check-ins and check-outs when required. · Handle minor guest issues on-site to ensure their stay remains smooth and enjoyable. Maintenance & Property Care · Carry out minor repair works such as fixing door handles, unblocking drains, replacing light bulbs, or putting up curtains/blinds. · Conduct routine inspections of the property to identify and resolve issues quickly. · Liaise with external contractors for larger maintenance or repair jobs, providing access and oversight when needed. · Ensure all guest-facing areas are well-presented and safe. Operational Support · Manage small inventories (e.g., spare remotes, toiletries, towels, linens). · Assist with deliveries and restocking supplies. · Maintain accurate records of any work carried out or issues identified. · Be available on an agreed flexible rota for call-outs and urgent requests. Skills & Experience Required · Proven experience in a hands-on maintenance role (handyman, property maintenance, facilities assistant, etc.). · Strong customer service skills, ideally with experience in hospitality, hotels, or serviced accommodation. · Ability to carry out a variety of minor repair and upkeep tasks confidently and to a high standard. · A flexible, can-do attitude with a willingness to “muck in” where needed. · Good communication and problem-solving skills. · Reliable, trustworthy, and able to work independently. · Full UK driving licence (preferred). What We Offer · Flexible working hours with a mix of scheduled tasks and ad-hoc call-outs. · Competitive pay, depending on experience. · Opportunity to be part of a growing, independent luxury hotel brand. A varied role where no two days are the same, combining hands-on maintenance with guest interaction

Duties and Responsibilities: · Maintaining statistical and financial records · Develop business strategies to raise our customer’s pool, expand store traffic, and optimize profitability · Create and manage a relaxed, welcoming, customer-focused environment · Dealing with customer queries and complaints · Overseeing pricing and stock control, maximizing profitability and setting/meeting sales targets, including motivating staff to do so · To control and operate the store in accordance with company instructions, policies, and procedures in order to minimize operating costs and maximize profits · Conduct price and feature comparisons to facilitate purchasing · Recruit and Train new staff and conduct induction · Ensure high levels of customers’ satisfaction through excellent service · Ensure racks are fully stocked · Utilizing customer experience and everyday coaching across the team (especially during peak times) · Inform customers about discounts and special offers and managing budgets Skill/experience/qualifications: · Excellent all-around managing skills · Strong experience in Excel · Excellent organizational and proven ability to manage the full extent of business requirements · Must have excellent communication and interpersonal skills · Customer management skills Bachelor &/ Master’s degree or a related study and experience