IT Apprenticeship
1 day ago
Reading
TechResponse, an IT consulting and services provider, is hiring a new apprentice to join their team! Founded in 2018, TechResponse focuses on delivering expert IT support and consultancy services to a wide range of clients from small and medium-sized businesses to schools, charities, and non-profit organisations. As an IT Apprentice, you will be joining a passionate team of technicians who provide high-quality remote and on-site support to both business and education customers. In this role, youll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Assist with security-related tasks such as managing passwords, implementing access controls, and configuring security software. Review and apply technical documentation to support daily IT operations. Handle and escalate IT support requests in line with service agreements using a ticketing system. Provide technical assistance to users through various communication channels. Use common troubleshooting tools to identify and resolve IT issues. Support the installation, configuration, and upgrading of hardware and software. Carry out software updates and help manage network devices and connectivity. Gain experience with cloud services and use basic scripting to automate routine tasks. Your Training with Baltic: Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £17,000-£20,000 Per Annum Hours: 37.5 Hours Per Week Flexible Hours Casual Dress Unlimited Annual Leave Desired Qualities, Skills, and Knowledge: Genuine interest in technology and IT. Strong problem-solving skills. Eager to learn and develop. Clear and confident communicator. Reliable, proactive, and a team player. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. INDIT TPBN1_UKTJ
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