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OtherEducation and training jobs in HayesCreate job alerts
- Hosco
Customer Service Executive11 hours agoFull-timeHayesAbout the job Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose The Customer Service Agent/Executive main purpose is to resolve every complaint case assigned in a satisfactory manner in compliance with company policy and ABTA guidelines to ensure the retention of our guests for years to come. You will be responsible in liaising with all relevant stakeholders in a timely manner to ensure you close your cases within the timeframes set under the ABTA guidelines. Your Impact - Resolve all guest complaints (cases), such as; lost property, account errors, damaged or lost luggage, illness or general experience during their cruise. - Interacting with guests, via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home. - Coordinating with other departments as necessary to ensure effective resolution of the complaint case you have been assigned. - Providing a detailed written responses to all guest complaints within ABTA Guidelines. - Responding and investigating any ABTA complaint through their portal. - Issuing refunds or compensation to guest as approved; - Keeping accurate records of discussions or correspondence with guest; - Supporting the Senior Customer Service Executive in producing all defences for arbitrations and conciliations - Supporting the Legal department and solicitors with invoicing and payments . - Communicating solutions, successes, and opportunities to the Supervisor of Customer Service Your Journey so far - A track record in the travel industry either in retail or tour operations/airline reservations; - Attention to detail - Good geographical knowledge particularly areas featured in MSC Cruises product - Organisation and prioritisation skills - Ability to work flexibly to the needs of the business and under pressure - Ability to think outside the box and be open to new challenges - Flexibility to attend training events - Excellent verbal and written communication skills Your Essentials - Fluent English, oral and written. Any additional European language is considered an advantage - Educated to 'GSCE' level standard or equivalent - Very good knowledge of Microsoft Office package - Right to work in the UK Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here Department: Customer Service The company MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships! With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027. One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members. In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design. In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships. Recruitment Prospects With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises. This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea. We need motivated and ambitious crew members who work with passion and understand the value of a smile. Join our team and see how much you can grow!
Immediate start!No experienceEasy apply - Lifenity International Health Services
Biomedical Scientist7 days ago£30000–£35000 yearlyFull-timeGreat West QuartersOverall, Job Purpose: To provide multidisciplinary service to all users to help in the smooth and efficient running of all sections within the lab to ensure safe, rapid, timely and accurate reporting of results. Investigation and analysis of samples for Haematology, and Biochemistry. The post holder will be required to work within any section of the department including core and On Call hours as required. Main Duties: To include, but not be restricted to, the following duties: 1. Participate in all areas of laboratory bench work, whilst adhering to standard operating procedures and participating in their regular review and update. 2. Perform Haematology, and other related tests accurately and efficiently. 3. Perform Biochemistry, Immunoassay tests and other related tests accurately and efficiently. 4. Perform/ monitor quality control program. 5. Assist in stock control. 6. Be aware of current advances and appraise new techniques. 7. Evaluate results for credibility and inform the Pathology Manager, Consultant Pathologist and / or the requesting clinician of any notifiable abnormalities. 8. Rotate through sections of the laboratory on a regular basis to maintain multidisciplinary skills for ‘On-Call’. 9. Communicate patients’ results and answer enquiries from health care professionals providing information regarding appropriate investigations required and explanation of results, within departmental guidelines and professional code of conduct. 10. Interpret clinical information and use scientific knowledge to process specimens for appropriate tests, seeking advice from senior staff and clinicians when necessary. 11. Operate and maintain all analytical equipment in the department. 12. Evaluate and monitor the accuracy and precision of laboratory investigations using appropriate quality control procedures. 13. Interpret complex scientific data and enter test results on pathology computer system. 14. Check reports for further action by clinical staff. 15. Authorise reports as delegated within departmental policy. 16. To assist when required in the preparation of documentation for UKAS (ISO) accreditation. 17. Able to solve complex problems within work area, but advise both clinicians and Manager of any clinical and managerial issues Training and Education 1. Multidisciplinary Training as required 2. To maintain own personal development and attend departmental meetings as required. 3. To maintain registration with the HCPC, including a personal development portfolio as proof of competence to practice. 4. To take an active interest in and keep abreast of developments in all disciplines. GENERAL DUTIES To become familiar with the day-to-day organisation of the Laboratory as it affects your work. You should be aware of the functions of the members of staff in the Laboratory as they affect your work. To attend laboratory meetings as required. To undertake such work as you are assigned in a careful and efficient way and in compliance with current quality standards, regulatory requirements and the Lifenity Quality Management System. To communicate in a friendly, helpful and non-prejudicial manner in your dealings with staff, clients and / or customers as you will be regarded as a representative of your Laboratory as well as the Company, and you should behave accordingly. Matters regarding patients are confidential and must not be discussed except in the course of your duties. You will be expected to sign an undertaking to observe all patient and Company confidentiality. To be aware of and abide by the rules and codes of the Laboratory. This includes all core HR policies such as absence reporting, requesting of annual leave, and is particularly important in the case of Health and Safety and Fire procedures. To behave in a professional manner and co-operate with all other members of staff at all times. You will be trained for the work you are expected to do. Do not attempt any work unless you have been signed off as competent to do so. These competencies must be maintained and reviewed. You should communicate any difficulties, problems, accidents or incidents affecting the department as soon as possible to a section leader/manager.
Immediate start!Easy apply - Educational Recruitment Phase
Early Years Practitioner2 months ago£26000–£30000 yearlyFull-timeBrentfordAn Early Years Practitioner is required to start ASAP in a private nursery based in South West London to work with children age range 0 - 4 years old. Job Type: Full-time/Part-time positions Job Purpose: To provide high-quality care and education to children from birth to pre-school age in a supportive and inclusive environment. To promote the physical, emotional, social, and cognitive development of children, ensuring they reach their full potential. Key Responsibilities: 1. Care and Education: - Provide a safe, welcoming, and stimulating environment for children, ensuring their needs are met at all times. - Plan, implement, and evaluate educational programs for children from birth to pre-school age, ensuring they are tailored to meet individual needs. - Create a range of activities that promote learning and development, including play, exploration, and sensory experiences. 1. Observation and Assessment: - Observe and record children's progress, identifying their strengths and areas for development. - Use this information to inform planning and make decisions about the best ways to support children's learning and development. 1. Relationship Building: - Form strong, positive relationships with children, carers, and colleagues to ensure that all needs are met and that children receive the best possible care. - Develop and maintain effective communication systems to share information with colleagues, parents, and other stakeholders. 1. Teamwork and Collaboration: - Work collaboratively with colleagues to achieve team goals and objectives, including contributing to whole-team planning and delivery of educational programs. - Participate in professional development and training opportunities to enhance knowledge and skills. 1. Health, Safety, and Hygiene: - Maintain a clean, safe, and hygienic environment, adhering to relevant policies and procedures. - Ensure the health, safety, and well-being of children and colleagues, reporting any concerns to the Early Years Manager/Senior Leader. Requirements: - Diploma or Degree in Early Years Education or related field (or equivalent) - Experience of working with children from birth to pre-school age, including babies (0-12 months) - Knowledge of the Early Years Foundation Stage (EYFS) and other relevant early years frameworks and policies - Excellent communication and interpersonal skills - Ability to work effectively in a team and contribute to collaborative planning - Strong observational and record-keeping skills - First Aid training and certification (or willingness to obtain) - Enhanced DBS clearance preferable Desirable Qualifications and Experience: - NVQ or QCF Level 3 (or equivalent) in Early Years Education or related field - Experience of working with children with special educational needs or disabilities (SEND) - Knowledge of childcare legislation and regulations - Experience of planning and delivering educational programs for children from birth to pre-school age Working Conditions: - This role involves working in a nursery/school environment, with a varied and dynamic pace. - Willingness to work outdoors and participate in play-based activities with children is essential. - Ability to manage physical demands of the role, including lifting and moving equipment and children. Equal Opportunities: We are an equal opportunities employer, committed to diversity and inclusion. - We welcome applications from all qualified individuals, including those from minority ethnic backgrounds and with disabilities. - Competitive salary and benefits package How to Apply: If you are passionate about working with young children and are committed to delivering high-quality care and education
Immediate start!Easy apply
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