Service Administrator
3 days ago
Watford
Service Administrator / Dispatch Coordinator – 6-Month FTC £29,000 – £32,000 per annum | 3 days office / 2 days home | Watford About the Role We’re looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6-month fixed-term contract (with potential extension). You’ll be at the heart of the Service Department, managing day-to-day administration, coordinating engineer schedules, and ensuring customers are kept informed. This is a hybrid role offering flexibility, with three days in the office and two from home. Key Responsibilities • Schedule and dispatch Field Service Engineers efficiently to meet customer needs., • Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP., • Liaise with customers, Sales, and Technical Support to keep all stakeholders updated., • Order and ship spare parts, including urgent requests., • Maintain accurate records, data, and reporting in line with company standards., • Support preventative maintenance planning and ensure compliance with service agreements. What We’re Looking For • Proven administration experience, ideally within a service organisation., • Strong knowledge of SAP; ServiceMax experience is a plus., • Excellent organisation, time management, and problem-solving skills., • Strong communication skills with internal teams and external customers., • Flexible, adaptable, and willing to learn; some European travel for training may be required. Why You’ll Love This Role • Competitive salary: £29,000 – £32,000 per year, • Hybrid working: 3 days in office, 2 days from home, • Generous benefits package: 25 days’ holiday + public holidays, birthday leave, life assurance, BUPA & dental insurance, pension, bike-to-work scheme, flexible gym membership