Customer Service Advisor
hace 21 días
Northampton
Join us as a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum. What we are also offering the Customer Service Advisor… • Bonus., • Pension scheme., • 37.5 hours per week – but get paid for 40! Enjoy a full paid 30-minute lunch break each day., • Generous staff discount (following probation)., • 29 days holiday per year (including bank holidays)., • Free on-site car parking., • Personal use of in-store equipment after hours., • Full on the job training., • Free tea & coffee., • Working within a small friendly team. A Customer Service Advisor at Fitness Superstore, will… • Provide Excellent Customer Service: Deliver outstanding service to both internal and external customers, always ensuring a positive experience., • Handle Inbound and Outbound Calls: Manage inbound calls and proactively make outbound calls to customers, offering updates and support regarding their order status., • Order Processing: Efficiently process customer orders working alongside our fraud checks, • Coordinate with 3rd Party Companies: Liaise with third-party service providers to ensure smooth order fulfilment and service delivery., • Customer Support: Answer customer enquiries via phone, email, and live chat using Zendesk, offering support and information about their orders, products, and services., • Carrier Reports & Claims: React promptly to carrier reports, investigate delivery issues, and process carrier claims for lost or damaged items., • Achieving Delivery Goals: Work towards company deadlines to ensure timely next-day deliveries, addressing any potential delays and finding resolutions where necessary., • Warehouse Collaboration: Collaborate with the warehouse team to ensure smooth order fulfilment and resolve any shipping-related concerns., • Platform Management: Use various portals such as Amazon, eBay, PayPal, and Klarna to manage orders, process payments, and provide customer support through these platforms. The successful Customer Service Advisor will have… • Have at least 12 months experience within a customer service office-based environment., • Great communication skills as you will be dealing with customer queries whether face-to-face and over the phone., • The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously., • The ability to be a team player., • Excellent attention to detail., • Computer literate skills including Excel, Word, and Outlook., • Strong communication skills, both written and verbal, with a professional and friendly manner., • Experience with customer service platforms, particularly Zendesk, is a plus., • Ability to process orders, handle fraud checks, and resolve delivery issues efficiently., • Familiarity with online selling platforms such as Amazon, eBay, PayPal, and Klarna, an advantage but full training will be given, • Excellent organizational skills with the ability to work under tight deadlines and manage workload., • A proactive, flexible, solution-oriented attitude and a passion for delivering exceptional customer service.