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Customer Care Co-ordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Customer satisfaction underpins the success of our family-run business. Our Customer Care Co-ordinator is the central point of contact in the team that ensures everything meets our purchasers needs. With your strong communication skills and patient approach, youll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As a company as ambitious and caring as you are, well encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits. Start a bright future with us and together we will achieve amazing things. We are recruiting for a Customer Care Co-ordinator to be based in ourNorth WestRegion, at ourHolmes Chapel Regional Office. This role will be a fixed term contract with scope for a permanent position in the future. Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empa...

Otto James Consulting has been selected in an exclusive process for one of the UK's leading .Com organisations, as we look to secure the services of a talented Financial Controller to head up their European team and support the groups growth. A fantastic opportunity for a driven and growth-oriented Financial Controller to play a pivotal role in the senior leadership teams and to build a finance function from the ground up, creating a world class team. Reporting directly to the Group Commercial Controller, the successful Financial Controller will be responsible for: Overseeing day-to-day financial operations Overseeing month end reporting and group MI reporting Supporting the leadership with analysis and insight for operational and strategic decision making Lead the financial planning cycle Overseeing all cash and working capital management, including maintaining a robust cash forecasting framework Building, refining and automating back office processes, and maintaining strong financial controls The Profile of the ideal candidate will be a pragmatic and driven, detail-oriented, and with a bias for action and delivery. You will be motivated by the opportunity to be part of a growth business and be part of their journey. Be a self-starter, happy to deliver across a broad spectrum of activity and take on new challenges, with limited supervision Have a desire to instil a level of process and structure appropriate for a business which is rapidly growing and evolving Be inspired by the opportunity to build and mentor a talented and driven team Take pride in the quality and timeliness of MI delivery Be able to communicate effectively with, and work alongside, a multitude of stakeholders, from investors and board directors, to peers and more junior colleagues Be comfortable in an environment of rapid change and light operational structure Understand and have an interest in financial modelling to support business decisions Have a mix of small and large company experience, given the need to manage the business at its current small scale, but drive towards a much larger-scale future state The Organisation: A business with global ambitions. Their growth plans over the next 2-5 years call for rapid expansion into new overseas markets, which will require a significant scaling up of our operations. This brings with it some huge challenges, and for those with the right mindset, some amazing opportunities . Offered Package £78,500 to £85,000 Health Care Plan (Partner & Family) Pension matched to 8% (Contributory) Bonus 25 Days Holiday 4 x Death in Service (Partner & Family) TPBN1_UKTJ

LOCATION: Until the Dome Youth Zone in Crewe, is fully operational, you will be required to work in other locations. Some hybrid working may be required. REPORTING TO: Head of Youth Work. DIRECT REPORTS: Sessional Youth Workers. CONTRACT: Permanent Full-Time, 37.5 hours per week which will include Monday evening and Saturday daytime. Remainder of the hours will be flexible to fulfil the needs of the role. BENEFITS: 33 Days holiday (inclusive of bank holidays). Workplace pension Access to our Employee Assistance Programme. Free meals on duty (once The Dome opens). Free gym access (once The Dome opens). Access to OnSides Talent Academy; bespoke training and mentoring. THE ROLE: re you motivated, energetic and organised with the ability to connect with both young people and colleagues/volunteers? If youre fun, full of energy, yet know how to stay composed under pressure, then this role might be just what youre looking for. If youre passionate about helping young people unlock their potential, we want to hear from you! As a key part of our delivery team, youll be at the heart of the action, leading the way in our Clubs for young people aged 8 to 12 years. You will also have specific oversight over our partnership offers. Your mission? To create an exciting, high-quality programme thats fun, engaging and truly makes a differenceall while keeping young people at the centre of everything we do. If youre passionate about giving young people the best experiences and opportunities, this is the role for you! No two days are the same, so youll need to be versatile, leading the creation of the Junior club offer while supporting both the recruitment and development of the delivery team. Youll also be responsible for the smooth implementation and operation of the Junior club programme, whilst supporting the rest of the core Youth Work offer as needed. Youll be a crucial part of The Dome Youth Zone, welcoming up to 250 young people each session and creating a space where they can thrive! ALL THE DOME EMPLOYEES ARE EXPECTED TO Be a role model for young people, present a positive can-do attitude and take personal responsibility for your own work. Work within the performance framework of the charity and live the values and behaviours of The Dome and OnSide Network, contributing to a culture of high performance, continuous improvement and a young person first, team always ethos. Represent and promote the Youth Zone positively and effectively in all dealings with internal colleagues and external partners and assist with any promotional activities and visits that take place at The Dome. JOB DESCRIPTION: STAFFING AND MANAGEMENT Recruit, train, support and manage the sessional youth work team members. Coordinate rotas, cover absences/holidays and address performance issues alongside the Head of Youth Work. THE YOUTH WORK OFFER AND PROGRAMME Lead a safe, fun, inclusive and engaging youth work programme for Partnerships, Family and SEND session members, with overall responsibility for session delivery and standards. Duty manage Partnerships, Family and SEND sessions (currently planned for Monday evenings and Saturday). Provide occasional leadership cover for other sessions (Senior and Junior sessions). Embed Youth Voice in programme planning and champion young peoples ideas across the Youth Zone. Meet delivery targets, including attendance and funded project outcomes. Share programme information with the communications team. SAFETY AND SAFEGUARDING Ensure a safe, welcoming environment for young people with clear behaviour expectations. Act as a Designated Safeguarding Lead, responding to concerns in line with policy alongside the Head of Youth Work and wider safeguarding team. Act as a key holder, opening and closing duties and ensure facilities are maintained, issues logged and spaces cleaned after sessions. LEADERSHIP AND NETWORKING Champion young people and youth work within the organisation, supporting all services provide a great experience. Network with key partners, stakeholders and supporters at a senior level to maintain relationships. Provide visible, hands-on leadership to maintain high quality standards. EVALUATION AND REPORTING Embed monitoring and evaluation within junior sessions and report on youth work impact. Manage assigned budgets and complete programme delivery reports. PERSON SPECIFICATION Applicants will be expected to demonstrate the experience, skills, knowledge and aptitudes listed, throughout the recruitment process. However, if you dont meet every single requirement but feel you have strong and relevant transferrable skills or lived experience to draw from, we encourage you to apply anyway. Why?... Studies have shown that women and Black, Asian, Mixed Race & other ethnically diverse people are less likely to apply for jobs unless they meet every single criteria/competency. The Dome and the Onside Network are dedicated to driving change and to building diverse, inclusive and authentic workplaces, so if youre excited about this role but your past experience doesnt align perfectly, please tell us how your experience is transferable You may be just the right candidate! SELECTION CRITERIA EXPERIENCE Proven experience in creating, developing and leading SEND youth programmes, creating a safe environment to deliver engaging programmes for diverse youth demographics (ages 8-19, up to 25 with additional needs/disabilities). Experience with Play work would be advantageous. Demonstrate experience in working with external partners to develop and deliver a programme of activities that enhance the Youth Work offer. Safeguarding knowledge, ideally as a Designated Safeguarding Lead. Confident communicator, able to engage young people and work professionally with staff and partners. Experience managing behaviour and supporting conflict resolution. Staff management experience with awareness of HR processes (performance, attendance, rota planning). Experience in planning and coordinating programmes, including health & safety, scheduling and budgeting. SKILLS, KNOWLEDGE & ATTRIBUTES Passionate about youth work and committed to empowering young people. Understanding of the issues facing young people their families and the youth work process, including contextual safeguarding. A collaborative approach with the ability to engage with a variety of stakeholders to build strong relationships, creating opportunities for high quality youth work delivery. Committed to the mission and values of The Dome Youth Zone and work collaboratively. Calm under pressure and able to work in a fast-paced environment. Willing to work evenings and weekends, with flexibility to meet programme needs. QUALIFICATIONS Relevant education or equivalent experience; a youth work qualification is desirable but not essential. IT skills (Office 365, Smartsheet or similar). Evidence of ongoing professional development is an advantage (e.g. safeguarding, health & safety, leadership) GENERAL INFORMATION The normal hours of work are 37.5 per week. Partnerships will run on a Monday evening. Family and SEND sessions on a Saturday (subject to change) and you will be required to work on these sessions. Before the Youth Zone opens and during its construction, there will be elements of hybrid working in place. During the first months as part of the induction the successful candidate will have the opportunity to visit and spend time in operational Youth Zones, this will involve travel. The practicalities of this can be discussed during the process. For information on how The Dome Youth Zone processes your data, please see our website. APPLICATION PROCESS to apply: For full details please visit our website thedomeyouthzone.org/get-involved/vacancies/ Email a CV and Cover Letter (no more than one page) Your Cover Letter should provide the following information: Why do you want to work for us? Looking at the person specification: briefly describe how your skills and experience (including lived experience) make you a good candidate for this role. (200 words max). How you demonstrate your commitment to fairness, equity and respect. Confirmation you are eligible to work in the UK (the successful candidate will be required to provide documentary evidence before a job offer is confirmed). Any reasonable adjustments we can make to assist you in your application or the selection process. This role will be based in The Dome Youth Zone, Crewe, and in accordance with our Child Protection and Safeguarding procedures, this position requires an Enhanced DBS Check. Do you have any unspent conditional cautions other than convictions under the Rehabilitation of Offenders Act 1974? Do you have any adult cautions (simple or conditional) or spent convictions that are not protected as defined by the Rehabilitation of Offenders Act (Amendment) (England and Wales) Order 2020? RECRUITMENT PROCESS For successful applicants, the first stage of the process will be to attend an interview at The Dome temporary offices in Crewe. For candidates successful at interview, there will be a practical task held at South Cheshire ABC Boxing, Crewe. This will include leading a session with young people. Closing date for applications: 25th May 2026 TPBN1_UKTJ

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