Senior Building Surveyor
4 days ago
London
Job Title: Technical Repairs /Senior Surveyor £50,000 - £55,000 South London Housing Association Responsible for: 3 direct reports Candidate Overview: The ideal candidate will be a seasoned technical and compliance leader with expertise across damp and mould, disrepair, fire safety, and contractor governance. They will have a strong understanding of statutory requirements, risk management, and audit processes, with the ability to oversee complex casework and ensure robust compliance with Awaab’s Law and FRA actions. Commercially astute and confident in procurement and contract management, they will combine strategic thinking with hands-on oversight of specialist workstreams. Excellent stakeholder management skills are essential, including the ability to influence contractors, liaise with legal teams, and report to SLT and Boards. The successful candidate will be analytical, detail-oriented, and committed to driving service improvements, innovation, and a high-performance, resident-focused culture. Role Purpose: The post-holder is responsible for providing strategic oversight and hands on management of; • Compliance, • Asset integrity and specialist workstreams,, • Awaab’s Law (damp & mould),, • Disrepair, • Fire Risk Assessment (FRA) and M&E actions, • Contractor governance, • Latent Defects & Party Wall, • Budget Holder Management Ensure robust audit trails, risk management, commercial control, and performance reporting to SLT/Board. The role provides senior leadership on service performance, contractor management, financial oversight, data insight, and resident experience across all Property Services workstreams. The post-holder ensures that the HA delivers a consistent, high-quality service while driving continuous improvement and supporting SNG through accurate operational reporting and risk escalation. Key Responsibilities: Specialist Governance • Oversee SW9’s Awaab’s Law compliance, ensuring triage, severity scoring, investigation, and repairs meet statutory timeframes., • Inspect and follow through on D&M cases from start to resolution, • Lead audit trails and evidence logs; produce D&M performance reporting; drive learning to reduce recurrence., • Manage the Disrepair service: inspections, legal liaison, disclosure processes, risk and cost management; ensure adherence to statutory/legal requirements and pre-action protocols., • Ensure operatives, surveyors and contractors identify and report HHSRS hazards and building fabric risks during inspections, with accurate recording and escalation. Fire Risk, Building Safety & Compliance • Oversee repair actions arising from SNG-issued FRAs; ensure works are correctly scoped, prioritised, allocated and delivered within risk-rated timeframes; maintain auditable records of completion., • Oversee EICR and LGSR service to ensure full compliance, • Coordinate with SNG’s M&E team for statutory testing, servicing and remedial works; assure compliance. Contractor Management & Procurement • Full contractor management responsibilities for all allocated contractors., • Lead procurement and commercial management of specific Property Services contracts in partnership with SNG Procurement., • Oversee tenders, mobilisation, onboarding, variations and commercial negotiations., • Set and monitor contractor KPIs (quality, compliance, productivity, cost variance); drive corrective action., • Chairing monthly meetings and recording performance, • Ensure all post inspections are carried out in a timely manner. Asset Data & Performance Reporting • Maintain regular oversight of repair records, inspection outputs and asset data for full auditability., • Produce performance reports for SLT, Board, Committees, insurers and SNG, highlighting trends, risks and improvements., • Align operational processes, workflows and policies with corporate and regulatory requirements; lead process redesign. Strategic & Organisational Leadership • Drive a high-performance, resident-focused culture; identify opportunities for innovation, efficiency and service transformation., • Work collaboratively with SLT, SNG, contractors and partners to improve services; lead change management during restructures., • Drive learning and improvements to reduce recurrence and improve outcomes People & Performance Management • Lead a multi-disciplinary team; set clear objectives; run 1:1s, appraisals, supervision and development plans., • Recruit, onboard and train staff; deliver on-the-job coaching and shared knowledge practices., • Manage sickness absence, capability, conduct and performance in line with SW9 HR procedures., • Build a positive, accountable, collaborative team culture. Complaints, Ombudsman & External Enquiries • Draft and oversee Stage 2 complaint responses, Ombudsman investigations and MP/Councillor enquiries., • Ensure investigations are thorough, balanced and compliant; report systemic issues and learning to SLT/Board., • Attend meetings for residents or MP enquires as and when required Key KPIs: • Awaab’s Law: investigations and repairs delivered within statutory timeframes (internal targets aligned to current guidance)., • Damp & mould recurrence rate: ≤ target (e.g., ≤ 10% within 12 months)., • FRA actions closed: ≥ 95% within risk-rated deadlines; High-risk actions: 100% within agreed timeframe., • Disrepair exposure: reduction year-on-year in case volume and average settlement cost; zero missed legal deadlines., • Contractor compliance: ≥ 98% statutory servicing/testing; Quality audit pass rate: ≥ 95%., • Performance reporting: on time for SLT/Board/insurers with actionable insights., • Procurement outcomes: tenders compliant, value-for-money achieved, ≤ 5% cost variance vs. contract. Person Specification: • Degree-level education or equivalent through relevant training/experience commensurate to the role., • Holds a relevant professional qualification (highly desirable)., • Holds a management qualification (desirable)., • Evidence of continuous, challenging, and relevant professional development.