HR & Payroll Operations Team Lead - Swansea - Sandringham Park
hace 2 días
Swansea
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Unity Business Services (UBS) are responsible for providing a high quality customer focused service that supports over 80,000 civil servants across HMRC, The Department of Transport (DfT) and their executive agencies complete their day-to-day HR, recruitment, finance and procurement services. The DfT HR & Payroll Operations team forms part of HMRC's Unity Business Services and fulfils a vital role at the heart of HMRC within the People and Places Group. We are a professional, friendly and welcoming team who together provide a full range of HR and Payroll services across the Department for Transport (DfT). Our activity plays a key role in ensuring the delivery of Unity Business Services strategic objectives and keeps frontline operations working effectively. The HR & Payroll Operations team lead role provides services for DfT and is based in Swansea. Reporting to the HR & Payroll Operations Manager (UBS DfT), you'll be responsible for the effective management of all aspects of the DfT HR & Payroll Operations Services functions supporting DfT. You'll work alongside the DfT HR & Payroll Operational team where you will be expected to lead and participate in a team culture which identifies, communicates and addresses customer's needs and supports the UBS Shared Services vision and values. Job description In this role, you'll be responsible for supporting both HR and Payroll. You will lead a small team and be responsible for one of our customers or key process areas and ensure all Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) are achieved whilst maintaining quality standards and providing a customer-focused service. You'll be overseeing daily operations, monitoring workloads, and acting as the first point of escalation for complex queries. The Team Lead ensures compliance with data protection regulations, maintains process documentation, and develops team capability through coaching and training. Additional responsibilities include managing payroll-related activities and third-party interfaces, as well as contributing to site-wide success and collaborative initiatives. Person specification Key Responsibilities: • Manage a team (regular 1-2-1s, approve leave, manage absences, cascade information through team meetings, etc)., • Daily monitoring and allocation of all work to ensure targets are achieved., • First point of escalation for team members with complex data queries, or payroll calculations., • Responsible for the integrity of data in compliance with the Data Protection Act., • Ensuring the team has the necessary knowledge and skills to cover workloads at all times and processes are clearly documented., • Conduct weekly accuracy checks, produce report and feedback to team., • Develop excellent working relations with key staff within the customer organisation., • Manage overpayments within agreed timeframes., • Ensuring all work processed and activities conducted in time for payroll cut off., • Support the running of pay (monthly weekend rota)., • Responsible for the 3rd party schedules and interfaces to relevant suppliers/stakeholders post pay run., • Provide regular accurate statistics relating to team activities/work., • Work collaboratively with other Team Leads to ensure overall KPI's and SLAs are met., • Understanding of effective people management., • Experience of working within SAP environments., • Some knowledge of HR and Payroll processes and legislation., • Experience of working in a high-volume transactional environment, handling sensitive data., • Understands the importance and can deliver customer-focused service., • National Payroll Certificate or above., • Level 3 CIPD qualification or above., • Experience in using SAP., • Leadership, • Working Together, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history., • A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert., • Leadership, • Working Together, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
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