Customer Engineer
2 days ago
Coventry
Join a Global Leader in Financial Technology – Become a Customer Engineer at NCR Atleos! • Job Title: Customer Engineer, • Location: Coventry - Field Work, • Salary: £30,000 - £33,000 depending on experience, • Hours: 42.5 per week across 5days with weekend work on rota basis MAIN RESPONSIBILITIES: • Diagnose faults and perform repair or replacement of ATM modules on-site, • Install, maintain, and repair equipment within an assigned territory/region, • Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements, • Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods, • Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply) KEY QUALIFICATIONS: • Valid Full UK manual driving license, • Strong local geographical knowledge, • Experience in break/fix, IT, computer/mechanical repair, • Basic computer hardware and software knowledge, • Experience with Windows operating systems, • Experience in general PC hardware and software maintenance, • High level of mechanical/electrical aptitude, • PIA licences desirable, but if you don’t hold one, it will be provided, • Excellent interpersonal skills and customer facing relationship skills, • Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure PREFERRED QUALIFICATIONS (NOT ESSENTIAL): • NCR/Wincor ATMs experience, • Previous Field Based experience, • Previous Engineering experience WHAT WE CAN OFFER YOU: • £30,000 - £33,000 depending on experience, • Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies), • 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake), • 24 days holiday, rises to 25 after 5 years’ service., • Competitive defined contribution company pension with Fidelity., • 75% Employer funded single private medical cover with the option to buy additional cover., • Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme., • Employee life assurance., • Employer funded Income protection scheme., • Employee Assistance Programme, with 24/7 counselling service., • Access to MYGYM discounts for membership offers and discounts., • Access to a range of lifestyle discounts.