Functional skills jobs in ChorleyCreate job alerts

We’re looking for a Tier 1 Service Analyst to join our Service Desk Team. The Tier 1 Service Analyst is the first point of contact for customers seeking IT support within an MSP environment. The role involves logging, diagnosing, and resolving a range of IT issues, as well as escalating more complex cases to Tier 2 or 3. In this role, you will deliver exceptional customer service, troubleshoot effectively, and maintain efficient communication to ensure clients experience minimal downtime. Career Path & Progression: This role is an entry-level position that offers clear opportunities for career progression within the MSP. As experience and technical skills develop, engineers can move into Tier 2 and Tier 3 roles, specialising in areas such as network administration, cloud services, or cybersecurity. Reporting to the Service Desk Manager, key responsibilities of the role are as follows: • Customer Support & Issue Resolution Provide first-line technical support via phone, email, or through a ticketing system, • Troubleshoot and resolve hardware, software, and network-related issues, • Follow the defined processes for incident and problem management, including proper documentation, • Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes, • Ticket Management, • Accurately log all issues, requests, and tasks using the service desk ticketing system, • Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines, • Effectively keep clients informed of ticket progress and resolution status Incident & Request Management, • Triage all incidents, and perform an initial diagnosis., • Where incident is simple, progress the incident through to resolution or until escalation time is reached, • Take ownership of Service Requests ensuring that they are actioned or escalated within SLA, • Hardware & Software Support Assist with the installation, configuration, and maintenance of end-user hardware and software, • Support users with email, Office 365, Active Directory, VPN, and other applications, • Provide basic network troubleshooting (e.g. Wi-Fi, connectivity issues, printer configuration)., • User Account Management; create, modify, and disable user accounts in Active Directory, Office 365, and other systems, • Reset passwords and troubleshoot login/ authentication issues, • Monitoring & Incident Reporting, • Monitor client systems and alert management teams of potential issues, • Create incident reports and participate in post incident reviews where necessary, • Collaboration & Documentation, • Work closely with Tier 2 and Tier 3 teams to ensure seamless resolution of escalated issues, • Maintain and update technical documentation, knowledge base articles, and SOPs for end-users and support teams Training & Development, • Keep up-to-date with emerging technologies, products, and IT best practices, • Actively participate in internal training to advance to higher technical levels, • Proactively utilise the online training portals made available Skills, knowledge, competencies that are required for the role are as follows: Essential Technical • Knowledge Good understanding of Windows OS, Microsoft Office, and Office 365 suite Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN), • Familiarity with Active Directory user management, • Experience using remote desktop tools to troubleshoot end-user issues Communication • Excellent verbal and written communication skills, • Ability to simplify technical information for non technical users, • Strong customer service orientation, with a polite and friendly attitude Problem-Solving • Logical approach to troubleshooting and issue resolution, • Ability to prioritise tasks effectively and manage time efficiently Teamwork & Collaboration • Work collaboratively with other service desk engineers and cross-functional teams, • Willingness to ask for help and share knowledge with colleagues Attention to Detail • Ability to document issues, resolutions, and ongoing activities with precision, • Maintain clear, concise, and accurate records in the ticketing system Other • Previous experience in a customer-facing IT support role, ideally within an MSP environment, • Familiarity with ITIL principles and best practices Knowledge of desktop and laptop hardware troubleshooting, • Basic understanding of cybersecurity practices Industry certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals) Desirable • Experience working in an IT Managed Service Provider (MSP) setting Familiarity with IT service management tools (e.g., HaloPSA, ConnectWise, Autotask), • Experience supporting cloud-based services such as Microsoft Azure and Microsoft 365, • Exposure to mobile device management (MDM) solutions.

Are you a dedicated and experienced educator with a passion for helping young minds thrive? If so, we have a very exciting opportunity for you to join our team as a tutor in Blackburn.You will be making a real difference to the lives of vulnerable, disengaged and at-risk young people.The successful

Role - Functional Skills Tutor Location - Hillingdon Rate - £25 - £35 per hour Subject Functional skills Start date - ASAP As a Functional Skills Tutor, your role involves delivering dynamic and interactive lessons in functional skills subjects such as English and mathematics. Exper

Are you a dedicated and experienced educator with a passion for helping young minds thrive? If so, we have a very exciting opportunity for you to join our team as a tutor in Preston.You will be making a real difference to the lives of vulnerable, disengaged and at-risk young people.The successful tu

Lecturer in GCSE & Functional Skills in English Location: Newcastle and Stafford College (Stafford Campus) Hours: Full-time Salary: £32,136 - £42,848 per annum Newcastle and Stafford Colleges Group (NSCG) is one of the very best colleges in the country.

The Opportunity We are looking for Functional Skills Tutors in Gateshead who have experience supporting children and young people who are currently working below their age expected attainment levels. Many may be unable to follow a GCSE pathway but would be able, with support achieve a Functional Sk

English - Functional Skills Tutor. Are you a Functional Skills Tutor looking for a new role?. We are looking for a Functional Skills Tutor who can motivate, engage and inspire our learners to achieve their full potential whilst on our programme.

As such, we are looking for a passionate, creative and holistic Functional Skills tutor, eager to provide academic support and guidance to students in a one-on-one or small-group setting, improving their educational journey.

You will work closely with military learners, using your teaching, assessment, and coaching skills to guide them through their Functional Skills and vocational qualifications, while offering tailored support and feedback. Apprenticeship Assessor (English & Maths Functional Skills) - Preston. Deliver

Delivering Functional Skills maths & English remotely: 1 year (required). Functional Skills Level 2 in Maths and English (required). Delivering Functional Skills maths and English qualifications (Entry level to level 2).

Excellent communication skills, both verbal and written, with the ability to build positive relationships with pupils, parents, and colleagues.

Up to £27,528 + excellent benefits.Our Teaching Assistants are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things.There’s lots of ups and downs, and to some of our young people, sitting through a lesson can be a big win.We cal

Children’s Residential Support Worker Full TimeA manual UK driving licence is required.At ROC we understand that a lot of people may be looking for a new job, but are put off starting anything new with Christmas on the horizon.We will always try to work around you wherever we can.In this instance,

Excellent communication and teamwork skills. We provide young people with an educational experience that will not only extend their academic and vocational social skills and abilities but will also promote personal growth and help to build self-esteem.

Senior Children's Support Worker/Team LeaderA manual UK driving licence is required for this role.At ROC we understand that a lot of people may be looking for a new job, but are put off starting anything new with Christmas on the horizon.We will always try to work around you wherever we can.In this

Excellent communication and teamwork skills. We provide young people with an educational experience that will not only extend their academic and vocational social skills and abilities but will also promote personal growth and help to build self-esteem.

Senior Support Worker Children’s Residential/Team LeaderA full UK manual driving licence is required.For over 20 years ROC Northwest has held an enviable reputation for offering high quality residential care and support for children and young people who have lived with adverse childhood experience

Excellent communication and teamwork skills. We provide young people with an educational experience that will not only extend their academic and vocational social skills and abilities but will also promote personal growth and help to build self-esteem.

We are seeking a compassionate and dedicated SEND Teaching Assistants to join the team, providing personalised support to pupils to help them access learning, develop independence, and thrive in a safe and structured environment.Position: Teaching assistant .Location: Cambian SEMH Red Rose scho

It's an opportunity to put your skills to meaningful use and develop your career. To join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. If you'd like to use your people skills in an organisation that provi

Experience in a care environment preferred Able to work days, evenings, weekends and Bank HolidaysGood communication skillsAbility to keep calm under pressureConfidence to work alone and also be part of a team (family)Passionate about making a positive difference to someone else’s lifeGood wr

If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

As a key part of the dedicated teams, you’ll have a vital role in helping children & young people learn and develop skills for life. In return, our new and improved training programmes will help you develop your professional skills and recognised qualifications (fully funded).

It's an opportunity to put your skills to meaningful use and develop your career. To join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. If you'd like to use your people skills in an organisation that

Good communication skills . Support Worker Key Skills / Attributes .

Basic maintenance where skills permit such as changing bulbs etc. Good time management and organisational skills. Have strong interpersonal and communications skills and a customer focused attitude.

Assist with life skills such as cooking, money management, and social interaction.

As a key part of the dedicated teams we allocate to every child, you’ll have a vital role in helping children learn and develop skills for life. In return, our new and improved training programmes will help you develop your professional skills. Our challenge is to help them build the hope, confide

To ensure that entries in records are legible, clearly expressed, non-stigmatising and distinguished as far as possible between fact, opinion and third-party information Essential skills: The ideal candidate would have previous experience of working with teenage boys or challenging behaviour and hav

Experience in mental health support is helpful but not essential- Willingness to learn and grow- Strong communication and IT skills- NVQ/QCF in Health & Social Care is a bonus – we will support you to achieve it if needed.

Whether you are an experienced care assistant or support worker or are looking to start a new career in a rewarding and fulfilling role we will provide you with a thorough induction and training programme to further develop your skills along with the support and guidance of a well-established team

Shift pattern: 1 on 2 off including sleep ins.At Cambian, you’re not just working - you’re shaping futures, furthermore as a Residential Support Worker, based within Preston every moment you spend with our young people (ages 8–18) helps them feel safe, valued and supported.A simple "How was yo

Basic computer literacy and good written documentation skills. Strong communication and teamwork skills.

Excellent communication skills.

Strong leadership and communication skills. Good literacy, numeracy, and basic IT skills.

Pay: Pay Up to £34,779 (depending on experience and qualifications).At Cambian Group, you’re not just working - you’re shaping futures, furthermore as a Support Worker based within West Midlands every moment you spend with our young people (ages 8–18) helps them feel safe, valu

As a Functional Assessor, you'll use your clinical expertise in a new and rewarding way - conducting functional assessments that help people access the support they need. You'll bring your clinical experience and people skills to a role that's both challenging and rewarding. Conducting functional as

Plus, an additional overtime pay of 1.Hours: 40 hours per week on a rotational basis (rota provided 4 weeks in advance).Shift Patterns: 2 – 3 shifts per week (Typical shift pattern is 2 on 4 off.Are you a dedicated, compassionate person looking for an exciting new career within Residential Care? A

Are you a registered Nurse, Physiotherapist, Occupational Therapists or Paramedic and looking for a new challenge? You could use your skills differently as a Functional Assessor. Excellent communication skills. Excellent IT skills with the ability to type a minimum of 32 words per minute.

We have a range of experience and skills and champion one another strengths and development areas to help be our best selves.

Senior RSW required for a Children's Home in Preston.Level 3 Childcare OR Level 4 Children Young People & Families Practitioner.A health and social care NVQ level 3 will ONLY be acceptable if its specification is Children & Young People.About the company you will be joining.They are dedicate

We are the Cambian group, one of the largest independent providers of care and education for children and young people.We believe that everybody has a personal best and we strive to show our young people their potential.An exciting opportunity has arisen in one of our children’s homes for Resident

Westcountry Case Management - Maximising potential for over 20 years!.Please note as we do not hold a valid company sponsorship licence, we cannot consider applications from candidates requiring a Certificate of Sponsorship.We have a great opportunity for a Support Worker in our client's home and co

SEND Teaching Assistant | Barnet | Immediate Start.Are you passionate about supporting children with SEND and ready to launch a rewarding career in education?.An exciting opportunity awaits for a dedicated SEND Teaching Assistant to join an inclusive school in Barnet.As a SEND Teaching Assistant, yo

Key Responsibilities: Support the class teacher as a Teaching Assistant in delivering engaging lessons Provide 1:1 and small group support to pupils as a Teaching Assistant Assist with classroom organisation, learning resources, and behaviour management as a Teaching Assistant Encourage independ

At Harris Academy Ockendon, we are passionate about three things:.Creating a remarkable school for the community we serve – a place where students are inspired, challenged, and supported to grow into well-rounded, ambitious, and successful young people, ready to put a ding in the universe.Your pat

Teaching Assistant - Immediate Start | Preston Veritas Education are working in partnership with an Outstanding Secondary School in Preston who are seeking a dedicated Teaching Assistant to join their team.Immediate start available Supportive school environment rated Outstanding Excellent opportuni

General Teaching Assistant + Afterschool Club Lead (Disney Production Project) Location: Brent, London Salary: Up to £525 per week (PAYE) Contract: Full time, Temp to Perm Start: JASAP SANZA Teaching Agency are working with a warm and community-focused Primary School in Brent who are see