Account Manager
3 days ago
Bristol
Technical Account Manager | Bristol | Permanent | Up to £45,000 basic + bonus + car allowance Peaple Talent are partnering with a tech focused consultancy business in Bristol looking to recruit a Technical Account Manager. In this position, the successful candidate will be the single point of contact, driving customer-centric relationships and grow sales within their accounts. Key Responsibilities: • Take ownership of building strong, enduring, and profitable customer relationships, including handling escalation issues appropriately., • Coordinate communications and activities with both internal departments and external parties., • Guarantee that each client has a clearly defined and robust account development plan tailored to their needs., • Build collaborative, strategic customer relationships based on mutual value and trust., • Gain deep insights into each customer’s specific business requirements., • Expand existing accounts and increase profitability though thoughtful growth strategies., • Leverage our clients’ services to consistently deliver high-quality, customer-focused experiences., • Create and evolve key customer engagement strategies and manage the lifecycle of customer contracts., • Spot emerging trends and potential business opportunities within client accounts., • Possess a comprehensive grasp of contractual elements and commercial frameworks., • Represent our client professionally in the market and internally, reflecting their values and commitment to outstanding client outcomes., • Collaborate directly with customers to co-develop strategic plans., • Seek out and pursue new opportunities offer value-added services and drive revenue growth., • Track and report key performance indicators and milestones regularly., • Present proposals and updates in person or virtually, as required. Key Experience Required: • Demonstrated success in client-facing or account management roles., • Able to navigate complex situations with tact, demonstrating emotional intelligence and interpersonal skills., • Skilled in delivering impactful and engaging presentations., • Strong written and spoken communication abilities, consistently maintaining a professional tone., • Naturally inquisitive, detail-oriented, and strong in critical thinking., • Goal-oriented and driven by performance, with a strong desire to succeed., • Capable of managing time effectively, setting priorities, and staying organized while working independently., • Comfortable building professional client relationships and overseeing account performance with confidence., • Ability to discuss the Microsoft technology ecosystem, and staying up to date with new tech trends., • Proficient in Microsoft 365 tools, including day-to-day use and troubleshooting., • Background in IT Managed Services. If you are interested in this position, please apply on LinkedIn with an up to date copy of your CV.