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About the role Farnborough Airport Limited is looking to recruit a Concierge team member who will report into the Customer Service Duty Manager Team. Within this role you will work as part of a team to: • Ensure all visitors including passengers, crews and tenants/employees always receive first class hospitality., • Ensure passengers and crew are greeted at the door, identified for their flight, accompanied to the lounge as required and their luggage handled appropriately., • To make sure that all passengers waiting in the terminal are kept informed on the status of their flights and guided to the company vehicle when ready to board and their luggage looked after., • To always offer Concierge services to passengers and crews and ensure that their requirements are met, or efforts are made to find alternatives., • To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT (where appropriate)., • To carry out administrative duties when required and to assist the Operations/Reception team when needed., • Consistently demonstrate and encourage others to adhere to the company values of Proud, Passionate, Ambition and Together in your day-to-day role., • Contribute to the Company’s aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible., • Demonstrate engagement with and adherence to the Company’s policies, procedures, guidelines, and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to:, • Safety, Compliance and Environmental standards/legislation., • The identification and management of occupational risks factors (such as workload/time management, clear communications and working methods) that may affect an employees’ psychological response to their work and workplace conditions., • Appropriate Workplace Behaviour, UK Modern Slavery and General Data Protection & Retention (GDPR) Policies., • Support the team with adhoc activities/tasks as reasonably requested. About you Essential • Evidence of right to work in the UK., • Previous experience of working in a customer facing role., • Full 5-year employment/educational history required (with no unaccounted-for gaps)., • Must be able to obtain a clear Criminal Record Check (CRC) certificate to the required security clearance level for this role., • Must be able to obtain and maintain a Farnborough Airport Driving Permit., • Hold a full valid UK driving license or equivalent., • Previous experience of delivering first class customer service., • Flexible in approach and able to work across a variety of shift patterns. Desirable • Airside driving experience., • Customer facing/Concierge experience. What we can offer you • Competitive salary, • 25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays., • Workplace pension scheme with enhanced employer contributions, • Life assurance, • Access to medical plan including a range of private treatments (after probation period), • Sustainable travel scheme, • Company sick pay scheme, • Electric vehicle scheme (after 9 months of employment)., • Sustainable travel scheme., • Annual complimentary bike maintenance., • Free onsite parking., • Cycle to work scheme., • Access to an Employee Assistance programme and helpline., • Discount on accommodation at affiliated hotel., • Discount on food/beverage at affiliated pub., • You’ll also get all kinds of other great perks, like social events and special employee offers.

What we are looking for: Farnborough Airport Limited is looking to recruit a proactive Ground Handler to join the wider Ground Handling team in offering a bespoke handling service to our customers. Role Responsibilities: Within this role, you will work as part of a team to provide a first-class service to passengers and crew. Key responsibilities include: • Providing an efficient marshalling service to arriving aircraft., • Performing aircraft pushback and towing including manoeuvring aircraft into and out of hangars., • Undertaking a variety of manual handling activities including lifting and manoeuvring heavy objects and equipment in accordance with the safe principles of manual handling., • Carrying out aircraft refuelling and aviation fuel quality control activities., • Safely and efficiently servicing aircraft toilets and water supplies., • Performing baggage handling, ensuring the safe loading, and unloading of customer luggage which may include large and oversized items., • Carrying out aircraft de-icing (including working at heights) and de-icing quality control activities., • Assisting where needed in conditions of adverse weather and during emergency responses., • Providing special assistance to passengers and live animals., • Providing support and assistance to crew and our Customer Services team where reasonably required., • Clearly and concisely communicating through radio and telecommunication systems, computer devices and electronic reporting systems., • Carrying out pre-use equipment inspections., • Cleaning, inspecting, refuelling and assisting in the maintenance of Ground Service Equipment (GSE)., • Staying up to date with and completing role related or company-wide theoretical and practical training., • Consistently demonstrate and encourage others to adhere to the company values of Proud, Passionate, Ambition and Together., • Contribute to the Company’s aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible., • Demonstrate engagement with and adherence to the Company’s policies, procedures, guidelines, wellbeing initiatives and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to:, • Health & Safety, Occupational Health & Safety, Compliance and Environmental standards / legislation., • Aerodrome license and CAA standards., • Appropriate Workplace Behaviour, UK Modern Slavery and General Data Protection & Retention (GDPR) Policies., • Support the team with adhoc activities/tasks as reasonably requested. About you: Skills, Qualifications and Experience Essential • Evidence of Right to Work in the UK., • Full 5-year employment/educational history required (with no unaccounted-for gaps)., • Able to obtain a clear Criminal Record Check (CRC) certificate to the required security clearance level for this role., • Hold a full valid UK Driving License or equivalent., • Flexible in approach and able to work across a variety of shift patterns (including public holidays and weekends)., • Be able to lift passengers' bags and oversize items in excess of 20kg., • Must be able to meet the requirements to obtain an Airside Driving Permit., • Diligent in following policies and procedures., • Literacy and numeracy skills with the ability to interpret mathematical information and perform calculations., • Strong verbal and written communication skills., • Competent user of IT., • Pro-active, can-do attitude, with the ability to work under own initiative and as part of a team. Desirable • Previous experience of working around aircraft, ideally in a ground handling/ramp agent capacity., • Previous experience of radio procedures., • Knowledge of airside safety., • LGV license or experience driving oversized vehicles. What we can offer you: • Competitive salary., • 25 days holiday per annum (pro-rata), plus statutory public holidays., • Workplace pension scheme with enhanced employer contributions., • Enhanced Company Maternity and Paternity Pay., • Life assurance., • Access to medical plan including a range of private treatments (after probation period)., • Health & Wellbeing app with access to discounts., • Company sick pay scheme., • Electric vehicle scheme (after 9 months of employment)., • Sustainable travel scheme., • Annual complimentary bike maintenance., • Free onsite parking., • Cycle to work scheme., • Access to an Employee Assistance programme and helpline., • Discount on accommodation at affiliated hotel., • Discount on food/beverage at affiliated pub., • You’ll also get all kinds of other great perks, like social events and special employee offers.

What we are looking for: We are recruiting an Airfield Services Engineer to join the Airfield Services team in ensuring the airfield infrastructure and systems are safe, efficient, and compliant with regulatory requirements to deliver a safe and operational airfield. About the role: Key responsibilities include: • Delivering a safe, operational airfield lighting system through an ongoing electrical and mechanical maintenance regime., • Fault finding and rectification of airfield faults through planned and reactive maintenance., • Regularly and effectively liaising with Air Traffic Control (ATC) and engineers., • Maintaining compliance with Procedures and Maintenance Schedules in accordance with regulatory requirements and Company Policies., • Providing support for all airfield projects., • Consistently demonstrating and encouraging others to adhere to the company values of Proud, Passionate, Ambition and Together in your day-to-day role., • Contributing to the Company’s aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible., • Demonstrating engagement with and adherence to the Company’s policies, procedures, guidelines, and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to:, • Safety, Compliance and Environmental standards/legislation., • The identification and management of occupational risks factors (such as workload/time management, clear communications and working methods) that may affect an employees’ psychological response to their work and workplace conditions., • Appropriate Workplace Behaviour, UK Modern Slavery and General Data Protection & Retention (GDPR) Policies., • Supporting the team with adhoc activities/tasks as reasonably requested. About you: Skills, Qualifications and Experience Essential • Evidence of Right to Work in the UK., • Full 5-year employment/educational history required (with no unaccounted-for gaps)., • Able to obtain a clear Criminal Record Check (CRC) certificate to the required security clearance level for this role., • Hold a full valid UK Driving License or equivalent., • Qualified Electrician with knowledge of airfield electrical systems., • Technical knowledge and ability to pass an Aeronautical Ground Lighting (AGL) Course., • An understanding of airfield operations and CAP168 & 670., • Ability to effectively communicate and collaborate with others, including 3rd party contractors., • High attention to detail, with a safety focus., • Excellent problem-solving skills., • Able to work across a shift pattern of early and late shifts, including on call (evenings and weekends)., • Works well in a small team and independently as the job requires. Desirable • Airfield driving experience., • Proficient computer user. What we can offer you: • Competitive salary., • 25 days holiday per annum (pro-rata), plus statutory public holidays., • Workplace pension scheme with enhanced employer contributions., • Life assurance., • Access to medical plan including a range of private treatments (after probation period)., • Company sick pay scheme., • Electric vehicle scheme (after 9 months of employment)., • Sustainable travel scheme., • Annual complimentary bike maintenance., • Free onsite parking., • Cycle to work scheme., • Access to an Employee Assistance programme and helpline., • Discount on accommodation at affiliated hotel., • Discount on food/beverage at affiliated pub., • You’ll also get all kinds of other great perks, like social events and special employee offers

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