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Trade Counter ManagerWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Trade Counter Manager Birstall Ready to lead from the front, keep standards high, and turn everyday customer conversations into trade relationships that last?If youre a people-first leader with a strong trade counter background, this is your chance to step into a role where your day-to-day impact is visible, measurable and genuinely valued. At Vuba Surfaces, were building a faster, sharper trade experience - one counter, one account, and one delivery at a time.About the role As Trade Counter Manager, youll be responsible for running an efficient, friendly and highly organised trade counter that supports builders, installers, merchants, and contractors. Youll lead a small team, ensure customers get the right product at the right time, and drive improvements that make it easier for trade customers to do business with us.This is not a back-office-only role. Youll be on the counter, shaping the customer experience, coordinating with internal teams, and making sure every customer leaves confidentwhether theyre collecting orders, placing enquiries, or needing quick guidance on suitable surfaces.What youll be doing Lead and develop the teammanage day-to-day performance, coach colleagues, and create a consistently positive trade counter culture.Deliver an exceptional trade experiencegreet customers confidently, handle trade enquiries promptly, and build rapport quickly.Manage trade counter operationsorder processing, stock checks, picking coordination and maintaining accurate records.Improve efficiencyspot bottlenecks, introduce better ways of working, and help streamline collection and order turnaround.Handle customer queries professionallyresolve issues, escalate appropriately, and follow through until the outcome is right.Support sales growthidentify upsell and cross-sell opportunities in a way that genuinely helps the customers project.Work closely with internal teamsensure smooth communication between the trade counter, sales, warehouse/logistics and customer service.Maintain standardskeep the counter area tidy, organised and ready for customers, with clear product knowledge at hand.Use data and processtrack performance, report on key metrics and keep procedures compliant and consistent.What were looking for We want a Trade Counter Manager who can combine strong operational discipline with an approachable, confident customer style.Proven trade counter or front-line retail/wholesale leadership experienceyoull know what great looks like in day-to-day service.Excellent communication skillsyou can speak clearly, listen properly, and keep customers informed.A can-do mindsetcalm under pressure, solutions-focused, and able to keep things moving.Strong product and process awarenesswhether youve worked in surfaces, building materials or a similar environment, youll learn quickly and apply what you know.Leadership abilityyou motivate people, set standards, and help your team perform at their best.Organised and detail-orientedyou manage tasks, paperwork and stock processes with care.Customer-first attitudeyou understand trade customers value speed, accuracy and reliability.Why this role will suit you Working as Trade Counter Manager at Birstall is about more than serving customersits about owning the experience. Youll be the person trade customers remember: the one who knows what they need, explains options clearly, and makes sure orders are handled properly.Youll also be joining a brand with momentum and high expectations. That combination means youll have the opportunity to influence standards, improve processes, and help shape how trade customers experience Vuba every day.About Vuba Join One of the UKs Fastest Growing Manufacturers The Vuba Journey Has Only Just BegunFounded in 2009 by entrepreneur Sean Scott, Vuba has grown from an ambitious start-up into one of the UKs fastest growing manufacturing businesses. Driven by innovation, investment and an unwavering commitment to quality, weve built a reputation as a global leader in resin surfacing products and specialist construction materials.Our headquarters are located in Hulls vibrant Fruit Market, supported by a growing network of specialist facilities across the UK. This includes our National Production & Distribution Centre in Melton, Easihold Production & Distribution Centre in Beverley, Research & Development Centre in Beverley, Aggregate Processing Facility in Goole, and Regional Distribution Centres in Birstall and Bridgwater. Internationally, our Americas Distribution Centre in Virginia supports our rapidly expanding presence across North America, alongside our operations in the Middle East and our worldwide distribution network.Over the past two years, weve invested more than £5 million into new manufacturing facilities, automation, research, technology and distribution infrastructure. Every investment has one goal: delivering industry-leading products, exceptional customer service and a world-class experience for our customers.Proudly manufacturing in Britain, Vuba products are now trusted in more than 60 countries across North and South America, Europe, the Middle East, Australia and beyond. As global demand continues to accelerate, so does our ambition.Our growth speaks for itself. Revenue has increased from £15 million in 2021 to £28 million in 2024, with the business on track to achieve £70 million in revenue during 2026. Backed by a passionate team and a social media audience of more than one million people, Vuba has become one of the most recognised brands in our industry.Our Awards Back-to-back Kings Awards for Enterprise:Innovation (2025)International Trade (2026)Financial Times Fastest Growing Manufacturer in EuropeFinancial Times FT1000 Europes Fastest Growing CompaniesFEBE Top 100 Fastest Growing Companies (five consecutive years)The Sunday Times Top 100 Fastest Growing BusinessesYouTube Creator AwardWhy Join Vuba? Were building more than a business - were building a team of ambitious people who want to make an impact. Whether youre an experienced professional looking for your next challenge or a young, ambitious individual ready to launch your career, youll find genuine opportunities to develop, grow and progress with us. We value people who are driven, adaptable, curious and willing to challenge the norm.If youre looking to be part of a business thats investing, expanding and shaping the future of British manufacturing, wed love to hear from you.At Vuba, we dont just offer jobswe build careers. If youre ready to work hard, think differently, embrace opportunity and be part of something extraordinary, your future starts here.TPBN1_UKTJ