Guest relations jobs in MaidenheadCreate job alerts

Front Office Manager – New Opening | Boutique 5★ Country House Hotel Lead the welcome. Shape the experience. Be part of something from the very beginning. An exceptional opportunity has arisen for an experienced Front Office Manager to join the opening team of a boutique 5-star country house hotel. This is a rare chance to play a key role in launching a luxury property, setting service standards, and building a front office operation from the ground up. Set within stunning countryside surroundings, the hotel will offer refined elegance, personalised service, and an intimate guest experience. The Front Office Manager will be instrumental in creating a seamless and memorable journey for every guest from day one. What the Role Involves • Leading, recruiting, and developing a high-performing Front Office team ahead of opening, • Overseeing reception, reservations, concierge, and guest relations functions, • Establishing service standards, SOPs, and operational procedures, • Delivering exceptional guest experiences with a strong focus on personalisation, • Managing VIP arrivals, guest feedback, and service recovery with professionalism, • Driving revenue performance through effective room management and upselling, • Working closely with senior leadership to support the successful hotel launch What is Required • Proven experience in a Front Office leadership role within a luxury hotel environment, • Pre-opening experience highly desirable, • A confident and engaging communicator with a passion for guest service, • Strong organisational skills and attention to detail, • A hands-on leadership style with the ability to inspire and motivate a team, • Commercial awareness and a proactive, solution-driven mindset, • Familiarity with hotel systems (PMS), • Flexibility to work varied shifts including evenings and weekends What is on Offer • The opportunity to be part of an exciting new luxury hotel opening, • A key leadership role with real influence on the guest experience, • Competitive salary and performance-related incentives, • Potential staff accommodation, • Excellent career progression within a growing hospitality portfolio, • Staff benefits including dining and wellness experiences

Administrator Location: Maidenhead, Berkshire Hours: 30 hours per week (over 5 days) Salary: £21,672 – £24,120 per annum (FTE £27,091 – £30,150) This is a varied and rewarding role at the heart of our fundraising team. As our Supporter Relations and Office Administrator, you will be the first point of contact for our incredible supporters—welcoming them in person, responding to enquiries, and ensuring every interaction leaves them feeling valued and appreciated. Alongside this, you’ll keep our busy fundraising office running smoothly with solid administrative support for the whole team. No two days are the same—this role is ideal for someone who thrives in a busy environment, enjoys connecting with people, and takes pride in being highly organised and detail-focused. Key responsibilities Office and fundraising administration Maintain efficient office processes and systems Welcome visitors and support meetings and interviews Manage stationery and resources Support fundraising events and projects (e.g. guest lists, logistics) Assist with database updates (Salesforce) and reporting Support merchandise sales and stock control Provide general administrative support to the fundraising team Supporter relations Act as the first point of contact for supporters (face-to-face, phone, email) Deliver excellent customer care and build positive relationships Send personalised thank you communications in line with our stewardship approach Make calls to thank and engage supporters Identify opportunities to deepen supporter involvement About you We’re looking for someone who is: Experienced in a customer-facing and administrative role An excellent communicator, confident both written and verbally Highly organised, with strong attention to detail Proactive, adaptable, and able to manage competing priorities Confident using Microsoft Office (Word, Excel, Outlook) Passionate about delivering excellent service and building relationships Experience with databases (particularly Salesforce), events, or working in a charity/fundraising environment would be an advantage. Alexander Devine Children’s Hospice Service is committed to safeguarding and promoting the welfare of children and young people. All roles are subject to appropriate checks, including an enhanced DBS where required. To Apply If you feel you are a suitable candidate and would like to work for Alexander Devine Children’s Hospice Service, please do not hesitate to apply. Closing Date: Monday 18th May 2026

As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. As an Officer, leads by example by maintaining a firm, calm composure in all situations, tre

Working closely with the Guest Relations manager and oversee the day‑to‑day guest relations operation, leading your team to be the ambassadors of outstanding hospitality for our VIP’s. Closely monitoring commercial performance, you’ll support the Guest Relations Manager by providing directio

A leading hotel chain in Greater London is looking for a Guest Relations Manager to ensure exceptional service and maintain relationships with guests. The role involves managing day-to-day operations, motivating the team, and liaising with various departments to meet guest expectations.

Ready to race ahead in your career? Plug into our team as a VIP Guest Relations Coordinator and power up our mission!. You don’t just manage guests; you build relationships. VIP Guest Relations Coordinator.

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family.We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.We

Guest Relations Executive - Jumeirah Carlton Tower. Serve as the visible representative of the Jumeirah brand in the hotel lobby, providing a warm, consistent, and genuine welcome to all guests and visitors. Proactively engage with guests to ensure memorable experiences, obtaining feedback and addre

A luxury hospitality group is looking for a Guest Relations Executive to join the team at their acclaimed London hotel. This role involves providing exceptional service to guests, sharing the unique elements of the Jumeirah experience, and ensuring smooth operations in the lobby.

Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing

The Guest Relations Executive plays a key role in delivering an exceptional customer experience while supporting the smooth day‑to‑day operations of the business. Oversee section allocations to enhance the guest experience, ensuring optimal capacity management without overstretching the team whi

Responsibilities include supervising front office operations, providing exceptional guest services, and leading training for the reception team. This role offers a unique opportunity to work in a culturally diverse environment ensuring guest satisfaction at all levels.

A leading luxury goods company is seeking a Host intern for its London boutiques.This role requires prior experience in a fast-paced luxury environment and a passion for providing outstanding customer service.The successful candidate will be responsible for creating memorable experiences for clients

In this on-site role, you will ensure a seamless guest experience, build lasting relationships with guests and VIPs, and respond proactively to guest feedback. A leading luxury hospitality group in Greater London is looking for an experienced Guest Relations Manager.

Guest Relations/Host Intern Opportunities - London, UK.

A luxury hospitality brand seeks a Guest Relations Executive at its Carlton Tower location in London. The role involves connecting with diverse guests, ensuring memorable experiences, and managing guest requests with professionalism.

The Senior Guest Relations plays a pivotal role in creating an elegant, sophisticated, efficient and pro active level of interaction with guests, through her/his management of the receptionist and concierge teams. Senior Guest Relations for Orient Express Sailing Yachts. Ships Leisure is looking for

Proactively engage with guests to ensure memorable experiences, obtaining feedback and addressing their needs. Assist with guest requests such as reservations, directions, and special arrangements, ensuring follow‑through for satisfaction. Welcome VIP guests, coordinating seamless check‑ins, lug

The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regula

A luxury hotel in London seeks a Guest Relations Executive to enhance guest experiences through warmth and hospitality. Responsibilities include welcoming guests, managing requests, and sharing insights about the locale.

Handles guests enquires and complaints. Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Guest Relations Executive - Jumeirah Carlton Tower. Welcome VIP guests, coordinating seamless check-ins, luggage delivery, and personalized services. Previous experience in luxury hospitality, with strong interpersonal skills and a proactive approach to guest service.

A leading cruise line is looking for a Guest Relations Manager to ensure high-quality guest services aboard their vessels. Responsibilities include coordinating the reception team, ensuring guest satisfaction, and resolving issues promptly. This position will be shipboard-based, catering to guests'

Serve as a point of contact for long‑stay guests of 14 days or longer to ensure they feel comfortable and can ask advice or information from Guest Relations. Communicate with the executive lounge manager and track and reward regular guests for their loyalty and creativity; choose rewards that meet

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family.We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.We

Build strong relationships with returning guests and loyalty members to support repeat business and long‑term guest loyalty. Lead the delivery of exceptional guest experiences by overseeing the Guest Relations function and ensuring service standards are consistently met across the hotel. Maintain

Previous experience in a Guest Relations, Guest Experience or Front of House leadership role within luxury hospitality or premium restaurants. Act as the primary on-site contact for guest relations, ensuring a warm, personalised and seamless experience from arrival through to departure. Build meanin

AccorHotel in Greater London is seeking a Butler & Guest Relations Coordinator to enhance guest experiences at Raffles London at The OWO. This role involves managing guest relations, from reservation to departure, and requires exceptional communication and service skills.

A prestigious luxury hotel in the United Kingdom is seeking a Guest Relations Executive to provide exceptional service and ensure memorable experiences for guests. Responsibilities include welcoming guests, managing requests and providing insightful information about the hotel and its surroundings.

VIP Guest Relations Coordinator. Coordinate the end‑to‑end guest experience for Formula E’s most influential guests, dignitaries and C‑suite executives around the world. Serve as the backbone of guest data management.

Guest Relations Coordinator - Guest Relations - Jumeirah Carlton Tower. Manage pre-arrival guest communication to identify preferences, special requests, and special occasions. Address guest inquiries and provide the latest information on the Hotel’s outlets, amenities, services and facilities whi

Pinsent Masons is looking for a Client Experience Team Leader for their London office.In this role, you will lead the reception team to provide top-tier service to clients visiting the firm's Global HQ.Responsibilities include managing service standards, coordinating schedules, and training team mem

A leading luxury brand is looking for passionate Host interns at its London boutiques.Candidates should have experience in customer service and a desire to deliver service excellence.Responsibilities include welcoming customers, understanding their needs, and maintaining high service standards.Must

A notable hospitality group in London is seeking a Guest Relations Coordinator to enhance guest experiences at Jumeirah Carlton Tower. The successful candidate will manage guest communications, address inquiries, and resolve complaints, ensuring guest satisfaction.

Responsibilities include managing bookings, guest communication, and upselling experiences across the Thyme Estate.

Assist with guest requests such as reservations, directions, and special arrangements, ensuring follow-through for satisfaction. Welcome VIP guests, coordinating seamless check-ins, luggage delivery, and personalized services. Previous experience in luxury hospitality, with strong interpersonal skil

Providing people leadership for the Guest & Owner Relations team, fostering capability development, consistent service recovery standards, and supporting training across Parks and Central teams. As our Guest & Owner Relations Manager, you’ll play a strategic role in protecting our brand and streng

Guest Relations Coordinator - Guest Relations - Jumeirah Carlton Tower. Resolve minor guest complaints and issues effectively, escalating more complex concerns to higher-level staff when necessary. Manage pre-arrival guest communication to identify preferences, special requests, and special occasion

Ensure the team accurately profiles our guests by capturing all relevant information, comments and preferences. Manage and prepare for all VIP and regular guest arrivals, maintaining contact throughout their stay to exceed expectations and encourage repeat business. Coordinate with other departments

A luxury fashion brand in Greater London is seeking a Host for their boutique.The role involves delivering exceptional customer service, recognizing regular clients, and acting as an ambassador for the brand.Candidates should have prior experience in a luxury environment and strong interpersonal ski

As Butler & Guest Relations Coordinator you will be responsible for looking after every aspect of the guest journey behind the scenes, from the moment the reservation is made to the final departure. Ensuring the teams are aware of the guests staying in house, guests’ movements, special requests, s

A global hospitality company in London is seeking a Guest Services team member to meet and direct guests in the lobby, serve as a point of contact for VIP guests, manage customer complaints, and maintain a high level of service.

A leading hospitality company in the UK is seeking a Guest Relations Manager to enhance guest experiences and ensure high service standards. You will supervise guest relations, manage VIP and loyalty member needs, and work collaboratively across departments.

Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services. Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisf

Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations. Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Gu

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?.Join Ocado Logistics where there are bags of possibilities.It's our mission to provide an outstanding customer experience.Whilst others

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op