Guest service jobs in United Kingdom - Page 12

Job Overview: We are seeking a highly motivated and experienced Assistant General Manager who will act as the General Manager for our vibrant restaurant in Covent Garden, London. This role is ideal for a hands-on leader with a passion for hospitality, strong operational skills, and a commitment to excellence. The position requires availability during weekends and evenings. Key Responsibilities: Lead, motivate, and manage the front-of-house team, ensuring exceptional service standards. Oversee staff recruitment, training, and scheduling, while managing performance and fostering a positive team environment. Act as the General Manager, overseeing all aspects of daily operations, including inventory management and health & safety compliance. Ensure smooth service during peak hours, particularly on weekends and evenings, maintaining company policies and standards. Uphold customer service excellence, addressing escalated issues and engaging with guests to ensure satisfaction. Monitor financial performance, assisting in budget management, cost control, and financial reporting. Collaborate on marketing efforts, driving traffic and sales, and building relationships with local businesses. Experience: 3-5 years of management experience in a high-volume restaurant or hospitality environment. Proven leadership experience with a strong track record of managing large teams. Skills: exceptional customer service Strong leadership and interpersonal abilities. Excellent organizational and multitasking skills. Financial acumen, with experience in budget management and cost control. Exceptional customer service skills and attention to detail. Other Requirements: Charismatic & bubbly Must be available to work weekends, evenings, and holidays. A passion for food, drink, and delivering memorable dining experiences. Perks & Benefits: Competitive Salary: £OTE 60k+ (inc service charge) plus performance related bonus scheme Meals: Complimentary during shifts. Discount: 50% off the total bill at other restaurants within the company. This is a fantastic opportunity for a dedicated hospitality professional looking to take the next step in their career. If you have the drive, experience, and passion for delivering excellence, we would love to hear from you! Job Types: Full-time, Permanent Pay: £55,000.00-£60,000.00 per year Benefits: Company pension Discounted or free food Employee discount

Maitre'd- 42 Cocktail Lounge - Gymkhana Salary - Up to £17.50 ph Schedule - Full Time Experience - Previous experience within a similar role Gymkhana's 42 Cocktail Lounge are seeking a Maitre'd to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Maitre'd looking for a new role in an award winning, critically acclaimed group. Bar 42 A cocktail lounge, located at 42 Albemarle Street – where Gymkhana also resides. Guests enter through the door neighbouring Gymkhana. The drinks at 42 include house cocktails made with carefully sourced Indian ingredients and flavours, as well as a selection of elevated seasonal classics. The Position We're looking for an experienced Maitre'd to ensure a welcoming and engaging first impression, and an exceptional guest experience. You will be delivering Michelin Star standards and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom; Effectively managing reservations and walk-ins to maximise covers during service; Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.

🌟 We are Hiring: Hotel Receptionist – Chelsea Area 🌟 We are looking for a Receptionist to join the Front Office team of a beautiful 5-star hotel in the heart of Chelsea, one of London’s most iconic and vibrant areas. This is a great opportunity to work in a stunning location, within a supportive and professional team. What we are looking for: • Minimum 6 months’ experience as a hotel receptionist, • Confident using Opera system, • Good level of English, other languages are a plus, • Professional, reliable, and well-presented, • Friendly attitude and passion for guest service What you will be doing: • Welcoming guests and managing check-in/check-out, • Handling bookings, payments, and guest requests Making sure every guest has a smooth and pleasant experience Pay & Benefits: • £12.21 per hour + service charge, • Work in a fantastic Chelsea location, in a beautiful hotel, • Career progression and learning opportunities, • Staff meals provided, • Supportive and friendly team environment

🍽️ Join Our Team at The Hideaway Riverside Restaurant We’re Looking for a Passionate Chef to Join Our Vibrant Kitchen! 📍 Located at the Marina on Portsmouth Road with beautiful views of the riverside. Are you an enthusiastic chef with a love for creating delicious dishes in a lively, fast-paced environment? Do you thrive on variety and the chance to showcase your culinary skills? We want YOU to join us at The Hideaway kitchen team What We Offer: An exciting and dynamic kitchen environment with plenty of variety Beautiful location with stunning views of the golf course Competitive salary Staff meals and discounts Opportunities for growth and career progression A supportive, friendly team of chefs and front-of-house staff Flexible working hours, ideal for those seeking work-life balance Key Responsibilities: Prepare and cook high-quality dishes from our menu, including breakfast, lunch and weekend roasts Work alongside a talented kitchen team to deliver a seamless dining experience Ensure all food is prepared to the highest standards of taste and presentation Maintain a clean, organised kitchen and ensure health and safety standards are met Take pride in creating memorable experiences for our guests, whether it’s a casual lunch or a large function What We’re Looking For: Previous experience in a professional kitchen (ideally in a similar setting) Passion for cooking and a keen eye for detail A love for working in a fun, team-driven atmosphere Ability to remain calm and organised during busy periods Flexibility to work weekends, especially Sundays for the roast service A creative approach to cooking and a commitment to delivering fantastic food If you’re looking for a new challenge where you can show off your culinary talents,The Hideaway Restaurant is the place for you!

Job Summary: The Management Team plays a crucial role in overseeing the daily operations of the food and beverage department within the restaurant and bar setting. The position requires a blend of leadership, culinary knowledge, and exceptional customer service skills to ensure that guests receive an outstanding overall experience. The supervisor/manager will manage staff, coordinate kitchen and bar activities, and maintain high standards of food/drinks production and presentation. Responsibilities: • Supervise and coordinate the activities of kitchen/bar staff to ensure efficient food/drink production and service., • Assist in the preparation of drinks, ensuring adherence to recipes and quality standards., • Train, mentor, and develop team members to enhance their skills and performance., • Monitor inventory levels and assist with ordering supplies as needed to maintain operational efficiency., • Ensure compliance with health and safety regulations, maintaining cleanliness and organisation in the kitchen area., • Collaborate with management to plan menus that meet guest preferences while optimising cost efficiency., • Address guest inquiries and concerns promptly to ensure the highest level of satisfaction., • Assist in managing budgets, controlling costs, and implementing strategies for profitability. Skills: • Strong leadership abilities with experience in team management within a hospitality environment., • Proficient in bar operations, including cocktail preparation techniques and pre-batched drinks production processes., • Excellent communication skills for effective interaction with staff and guests alike., • Ability to work under pressure in a fast-paced environment while maintaining attention to detail., • Knowledge of health and safety regulations relevant to food handling and preparation., • A passion for hospitality with a commitment to delivering exceptional guest experiences., • Previous experience in a supervisory role within a high-end cocktail bar or members’ club setting is advantageous. This role is ideal for individuals who are enthusiastic about luxurious night-life and possess the drive to lead a team towards success in delivering outstanding food and beverage services.

Vori is Holland Park’s neighbourhood modern Greek taverna, serving seasonal and soulful Greek plates & wine. You will join a small tightly-knit hospitality team that knows how to deliver exceptional hospitality. We are looking for a young individual with willingness to learn and progress, to take up the Runner role. We are looking for a candidate that is passionate about delivering great hospitality experiences to our guests, has a great attention to detail and loves being of service. We are looking for an individual that has experience in independent restaurant operations such as ours. Knowledge of wine, beer, cocktails are also important as is being tidy, clean and efficient. Max 48 hours per week, Mondays are always off. You get 50% off when you dine at Vori and you also get family/friends discounts.

We are on a lookout for a skilled CDP to join our Mediterranean restaurant - The Counter Notting Hill. What You’ll Do: ● Assist the Head Chef in preparing, cooking, and presenting high-quality dishes according to the restaurant’s standards. ● Oversee a specific section of the kitchen, ensuring all dishes are prepared efficiently and to the highest standards of taste and presentation. ● Coordinate with the kitchen team to ensure smooth operation during service periods. ● Maintain cleanliness and organisation in the kitchen, adhering to all food safety and hygiene standards. ● Monitor stock levels and assist in ordering ingredients and supplies as necessary. ● Assist in menu planning and development, offering creative input and suggestions for new dishes. ● Handle any special dietary requirements or guest requests with attention to detail and professionalism. ● Ensure compliance with health and safety regulations at all times. ● Collaborate with the Head Chef and other team members to maintain a positive and productive work environment. What We’re Looking For: ● Proven experience as a Chef de Partie or similar role in a busy kitchen environment. ● Culinary qualifications or relevant training from a recognized culinary institution. ● Strong knowledge of kitchen procedures and best practices. ● Excellent communication and teamwork skills. ● Ability to work efficiently under pressure and in a fast-paced environment. ● Attention to detail and a passion for delivering exceptional food quality. ● Flexibility to work evenings, weekends, and holidays as required. ● Knowledge of food safety and hygiene regulations. ● Creative flair and a willingness to contribute ideas to menu development. ● Ability to multitask and prioritise tasks effectively. Why Join Us: ● Opportunity to work in a creative and supportive environment where your input is valued. ● Potential for career growth and development within our expanding company. ● Competitive salary, plus benefits such as WPA cash plan insurance , Hospitality Rewards , Free lunch at work, Refer a Friend scheme ● The chance to be part of a passionate team that prides itself on delivering exceptional dining experiences.

Join Our Chango Family in Wimbledon! ☕🥟 At Chango, we’re passionate about two things: Argentinean empanadas and great coffee—and we love sharing both with our community! We’re a tight-knit, multicultural team that takes pride in creating warm, welcoming experiences for everyone who walks through our doors. Our Wimbledon shop located in the Village is buzzing with energy, and we're on the lookout for a talented and enthusiastic Barista - Team Member to join our crew! Barista/Team Member Position As a Chango Team Member, you’ll be the heart behind the counter—crafting delicious coffee, serving tasty empanadas, and making our customers feel right at home. What you’ll be doing: • Preparing and serving high-quality coffee ☕, • Offering friendly, knowledgeable service to every customer, • Supporting with light food handling (heating empanadas), • Keeping the workspace clean and organized, • Creating a welcoming vibe for guests and team members alike What we're looking for: • Solid experience and confidence working with specialty coffee, • A passion for delivering excellent customer service, • A proactive attitude and ability to multitask, • Someone reliable, punctual, and team-oriented, • Weekend availability is a must And of course… a love for empanadas! 🥟❤️ Details: • Job Type: Part-time/Full Time, • Shifts: Weekdays/Weekends, • Pay: from £12.21/hour If you love great coffee, warm empanadas, and being part of a vibrant team, we want to hear from you! Come join the Chango crew in Wimbledon—where flavour meets community.

Simple Health Kitchen – Baker Street - Team Member We are looking for like-minded people to join us in brightening up people’s days in our Simple Health Kitchen in Baker Street! We are looking for people who are available throughout the week for Lunch and Dinner. Fully flexible candidates are preferred. Shifts range from from 7am to 11pm Monday-Sunday. At Simple Health Kitchen we are known for our fresh, healthy and flavourful food that comes at an affordable price. We seek to inspire healthy living by introducing a better way of eating that is simple, nutritious and that will positively enhance our customers’ mind, body and soul. We are a lifestyle venture. We are a young, fast-growing company with big ambitions and opportunities to match. We’re really proud of our team and spend a lot of time and energy choosing the right people to work with us. We are looking for people with high ambition, attention to detail and a constant strive to brighten people’s day– Mix this in for a passion for food and we want to meet you. As a Senior Team Member, you will become a key part of our restaurant team (service and kitchen). Among other things, you will be expected to help guests, prepare food and clean up + support the Management team in their daily tasks. We are looking for someone who wants to develop into a manager. It’s a fast pace but we have lots of fun along the way. Compensation and benefits · £11.05 per hour · Team food included for every shift. · Attractive holiday package · Reward and recognition scheme · Training and development program · Career opportunities We are looking forward to meeting you. The Team at SHK

WHY BLACKLOCK All our restaurants have been voted in the Top 100 restaurants in the UK but, most importantly, are happy places to work that put our people first. We focus on building meaningful careers for our teams whilst serving the very best of British produce alongside genuine hospitality from people who care. As a certified B-Corp, we aspire to create an inclusive environment where everyone can be true to themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives, which in turn elevates our philosophy even further - to ensure that Everyone leaves happy, including you!! OUR OFFER TO YOU At Blacklock, our team’s welfare and happiness always comes first. We value the importance of work-life balance and here are some of the benefits and welfare that we offer to our team members: Blacklock Experience-for-two at one of our restaurants to celebrate passing your probation 1,3,5 year anniversary gifts including a weekend away and fully paid sabbatical to celebrate your bigger mile stones with us! 50% off food in all our restaurants (up to 4 people) 30 days' holiday (28 statutory plus an extra day on your birthday and company holiday for Blackstock) Enhanced maternity, adoption, and paternity leave Charity day – we’ll pay you while you help others (optional volunteering day each year) Christmas and New Year’s Day off (we are closed 24th-26th Dec and 1st Jan) Family meal and soft drinks when at work Cycle and Tech Schemes, 'Extras' Discounts Cost price chops and wine 2 days paid Paw-ternity to look after your first puppy Free mortgage advice Face-to-face counselling support, legal advice and hardship grants through our Employee Assistance Programme We’ll invest in your training and development and help you set a clear career path for a promotion Last but not least, we have awesome team parties including Blackstock, our annual company festival! YOUR ROLE AS A BAR MANAGER We are looking for an experienced Bar Manager with outstanding hospitality and leadership skills to join us at Blacklock. Someone who is people focused, passionate about what we do and how we do it, and genuinely cares about the experience of guests and our team alike. Some of what will be expected from the role: Lead from the front: Own the bar operation, run smooth and energetic shifts, and create the atmosphere we’re known for. Grow a brilliant team: Recruit, train and develop a high-performing bar team, championing wellbeing and progression. Deliver great hospitality: Keep our drinks specs sharp, our service tighter, and guest experience consistently exceptional Own the drinks: Be our go-to drinks expert, leading tastings, training, and seasonal menu rollouts. Performance & people: Support with ER, reviews, recognition, and developing future leaders. Stay sharp on compliance: Ensure food safety, health & safety, allergen and licensing standards are always spot on. Keep it sustainable: Drive our B-Corp goals and promote planet-friendly practices every day. Watch the numbers: Monitor GP, stock, labour and wastage to keep things efficient and on budget. Build Local Links: Connect with nearby businesses and the community to grow our reach and reputation. Create the Blacklock ambiance: From lighting to playlists to pour quality, make the bar feel like the best seat in the house. If you like the sound of what you’ve read and reckon Blacklock could be your kind of place, we’d love to hear from you!

we are looking for a waiter/waitress responsible for providing excellent customer service in a restaurant by taking orders, serving food and drinks, answering menu questions, and ensuring guests have a pleasant dining experience. They maintain cleanliness, handle payments, and coordinate with kitchen staff to deliver timely and accurate service. No experience necessary!

Bar Manager – Tonight Josephine Who is Josephine? Josephine is the original rule breaker who doesn’t give a damn what anyone else thinks. She started as a nobody but with a whole lot of hustle and a little bit of luck, she became Empress of the French. Her motto? Well behaved women don’t make history! We are the Bande de Filles. Cocktails forever! What's in it for you? We expect to offer a salary in the region of £33,000 per annum depending on experience. Exciting bonus scheme so you share in the business’ success. An amazing 50% discount on food and drink across all our awesome venues. Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support. The opportunity to join our world-class bartender training program and become a Cocktail Jedi. Third-party training sessions that come with globally accepted certificates. Incredible career progression opportunities. We're invested in your success during your time with us! What We Need: Bar Managers are the go-to within their teams, they are responsible for guiding the team through the good and tough days (hopefully not too many tough days but this is hospitality!) Taking responsibilities that will enable them to one day become General Managers in their own Store! Responsibilities: Oversee daily operations and confidently run busy shifts, ensuring a seamless experience for our guests. Be a Team player, supporting your General Manager and team through thick and thin. Ensure our bartending team are meeting the standards of the company, with their spec knowledge and cocktail making skills. Act as a role model for the bartending, bar back and floor team. Skills and Experience: At least x1 year experience working in a busy bar as a senior bartender or team leader. Resilient and adaptable to change in a fast-paced environment. Honest, hardworking and a team player. Confident, self-motivated, and driven professional. Methodical and thorough when problem solving. Approachable at all times regardless of workload. Excellent communication skills both verbal and written. Some experience organising rotas and managing the bars’ labour margin would be extremely beneficial. Knowledge in handling stocks, licensing, risk assessments and health & safety. A hands-on manager who isn’t afraid to get behind a station when your team is in the weeds and smash out a dozen Pornstar Martini’s! About us: Nightcap is an award-winning operator in the late-night bar scene. We operate a portfolio of bars and venues across the UK, including brands like The Cocktail Club, Tonight Josephine, Barrio Familia, and Dirty Martini to name just a few. With a mission to be the UK’s leading bar group. Our purpose of existence is the belief that EVERYONE deserves a great night out, and therefore it's everyone's job to make sure we create great nights... and days out! We have a lively and dynamic work-ethos across all our bars and offices. Our culture is creative, innovative, and collaborative, where everyone contributes ideas and brings their true self to work every day, as we are hell-bent on harnessing a place where everyone can belong. Working here is fast paced, at times challenging, but copious amounts of fun! If you enjoy mixing up delicious cocktails and providing excellent service to create memorable experiences for our guests, then we would be delighted to hear from you. We look forward to having you join our team at Tonight Josephine!

Lead and supervise front-of-house staff during service. Delegate responsibilities, manage shift schedules, and ensure that team performance meets operational and customer service standards. Maintain high levels of guest satisfaction by managing service flow, ensuring prompt and friendly service, and resolving complaints effectively. Oversee daily floor operations, including opening and closing procedures, cleanliness, table setups, and visual presentation. Support the onboarding of new staff members and conduct on-the-job training to maintain high service quality and team consistency. Ensure full adherence to health and safety regulations and food hygiene standards. Monitor usage levels, manage inventory, and place restocking orders to ensure availability of essential service items. Assist with daily reporting and staff performance reviews. Provide feedback and operational updates to senior management.