Trabajos guest service en Newcastle Upon TyneCrear alertas

Great holidays don’t happen by accident – they’re created by talented teams who care. As Maintenance Manager at Parkdean Resorts, you’ll lead the people who keep our park operating safely and looking fantastic. And with your people-first approach, you’ll shape a culture where your team feels supported, motivated, and proud of the work they do. \nWhat you will be doing...\n\n • Leading, mentoring, and inspiring a team of maintenance professionals. \n, • Fostering a culture of accountability, teamwork, trust and continuous improvement. \n, • Conduct regular 1:1s and team briefings to ensure your team are engaged and working efficiently and effectively. \n, • Work closely with the park leadership team to ensure maintenance supports a seamless guest experience by responding promptly to all maintenance issues, ensuring minimal disruption. \n, • Oversee the day-to-day maintenance of all park facilities, accommodation units, infrastructure and grounds across the park. \n, • Ensure all maintenance tasks are completed safely and to a high standard. \n, • Manage the maintenance budget including labour costs, stock levels, and the procurement of materials and equipment. \n, • Maintain accurate records of all works and compliance checks. \n, • Liaise with and manage external contractors to ensure work is carried out in accordance with health and safety policies and to a high standard. \n, • Ensure full compliance with all statutory and company health and safety regulations, supporting regular audits. \n, • Lead on fire safety, legionella testing, electrical and gas inspections, and other key compliance areas. \n, • Recruit, on-board and train new colleagues to meet resource plans. \n, • Ensure the safe moving and siting of holiday homes. \n\nAbout you... \n\n, • Previous experience managing a team of people in a maintenance or facilities management environment. \n, • Organised, proactive and calm under pressure. \n, • A high level of emotional intelligence with a development and culture-focused leadership style. \n, • Excellent knowledge of maintenance, grounds, compliance, and health and safety regulations. \n, • Good IT literacy. \n, • The ability to perform physical tasks including lifting, bending and standing for extended periods of time. \n, • The flexibility to be able to work weekends, evenings, and bank holidays as required. \n \n\n • The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training! \n, • You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. \n, • A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. \n, • A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. \n, • Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you. \n\n We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come. \nAre we the right fit for you? \n At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. \n Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park. \n Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. \n We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at

Cairn Group is seeking a Leisure Club Attendant in Newcastle upon Tyne.

Marine & Lawn in Newcastle upon Tyne is seeking an Assistant Bar Manager dedicated to enhancing guest experiences.You'll assist in managing daily operations, ensuring stock control, cleanliness, and high service standards while leading a team.Candidates should have previous bar or restaurant managem

This contractor role is ideal for enthusiastic and customer-focused individuals passionate about hospitality and service excellence.

A hospitality group in the UK is seeking food & beverage professionals to craft unforgettable guest experiences in a dynamic environment. This role involves ensuring excellent service, managing your section, and supporting the team. Exciting perks include service charge tips, discounts at hotels, an

A leading hotel chain in Newcastle upon Tyne is seeking a Night Auditor to ensure excellent guest experiences.

A fast-growing restaurant group in Newcastle upon Tyne is seeking a hands-on Shift Supervisor to lead their team and deliver exceptional guest experiences. Ideal candidates will have 1-2 years of supervisory experience in hospitality, strong leadership skills, and a commitment to service excellence.

You don’t need any experience to become a Barback, you just need to be guest focussed and a natural ability to deliver service in a way that makes a night out for our guests something to remember. We are looking for our Barbacks to be what we call Party Starters at Be At One.

We are looking for our Barbacks to be what we call Party Starters at Be At One. You don’t need any experience to become a Barback, you just need to be guest focussed and a natural ability to deliver service in a way that makes a night out for our guests something to remember.

A stylish hotel group in Newcastle is seeking an experienced Receptionist to provide exceptional guest service and manage reception duties. Ideally located on the Quayside, this hotel requires someone with strong administration skills and a positive attitude.

Our client is looking for enthusiastic, customer-focused individuals to join their Food & Beverage team. This role is ideal for someone passionate about hospitality, delivering great service, and creating memorable dining experiences for guests. Salary & Shifts Competitive salary Casual Benefits Competitive salary Employee discount scheme (hotel stays & food & beverage) Company pension (The Peoples Pension) Free meals on duty Uniform provided Employee Assistance Programme (wellbeing, financial & health support) Ongoing training and development opportunities Career progression within a global hotel group Requirements: Strong communication and interpersonal skills Friendly, approachable, and professional attitude Ability to work in a fast-paced environment Good attention to detail Flexible and reliable Job Role: Welcome guests and provide a friendly, professional service Take and serve food and drink orders accurately Provide menu knowledge and answer guest questions Maintain cleanliness of dining areas and service stations Work closely with kitchen staff to ensure smooth service Handle guest enquiries and resolve issues promptly Promote menu items, specials, and services Follow food hygiene, health & safety procedures Support with stock replenishment and general duties Work as part of a team to deliver excellent service To Apply, send an up-to-date CV or for more information TPBN1_UKTJ

GAUCHO are looking for an experienced and passionate Restaurant Manager to join our GAUCHO Newcastle team! The successful candidate will be fully accountable for the restaurant in terms of guest experience, finance, sales growth, legal compliance and team development FOH. The Restaurant Managers work closely with the senior managers to run a smooth and successful operation in terms of finance, product and people. The Restaurant Managers take charge of the controllable lines of the P&L as delegated and delivers the budget (bar stock etc). Training & Benefits 50% off your food bill at all GAUCHOs Referral and length of service bonuses Incentive and reward schemes Industry Apprenticeship program opportunities and cycle to work scheme Career development and training programmes Training provided by the Gaucho Academy 28 paid annual holidays + options to purchase additional days Key Responsibilities of the GAUCHO Restaurant Manager Work with the General Manager to execute the plan in place to beat the budget, driving top line sales Oversee team objectives and engaging development plans, and executing the succession plan in place Drives the Gaucho culture, inspires, guides and educates hourly team members Ensures a fully trained team regarding compliance and is personally fully trained, achieving above 95% on shield and food audits Supporting the General Manager with bespoke local initiatives and local advertising Enforcing brand standards in regard to consistent strong guest feedback and mystery diner results Requirements for GAUCHO Restaurant Manager Excellent communicator and inspirational leader Evidence of managing a team of people An in-depth knowledge of the hospitality industry WSET Level 2 desirable Genuine passion for heightened hospitality TPBN1_UKCT

Job Ref: DAL4864 Branch: Maldron Hotel Newcastle Location: Maldron Hotel Newcastle, Newcastle Upon Tyne Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 11/05/2026 Closing date: 12/06/2026 Night Duty Manager Kickstart your career with us at Dalata Hotel Group! This role offers a fantastic opportunity for growth and development in the vibrant hospitality sector. Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group! Benefits Free employee meals on duty 50% Off F&B in all properties €/£60 employee rate on rooms for all Dalata-owned hotels 30% off rate for your Friends & Family Extra AL every year worked (5 days to a maximum of 5 days) Employee Assistance Programme. Cycle to Work Scheme/Transport Schemes Pension access (Ask your HR Manager for local pension information) Development Opportunities through our Dalata Academy- support your career journey Staff Appreciation Initiatives, fun team-building activities and regular charity events Your Job: Assist in ensuring the smooth and efficient operation of the hotel during night shifts while delivering the highest level of customer service. Support guest relations by addressing inquiries and resolving any issues that may arise. Help maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid. Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes. Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently. Provide food and beverage service to guests during the night hours. Support the team in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards. Aid in the development of the Night team, preparing them for career advancement opportunities. Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities. This position is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests. What You Will Need: 2 -3 years in a similar night or reception role Excellent knowledge of the hotel business Previous hospitality experience is essential Good computer skills and knowledge of Opera is Knowledge and experience of using the Brilliant electronic front office system Excellent skills in People leadership and development. Excellent organisational skills and the ability to oversee & delegate work to others. A warm, friendly and approachable personality when dealing with fellow staff and guests. The ability to work on their initiative, as well as being capable of working as part of a team About Us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Located right in the heart of the city centre, Maldron Hotel Newcastle offers the perfect base ,with shops, restaurants, bars, and local attractions just steps away, you'll have everything you need. the hotel provides the ideal balance of work and relaxation. After a busy day, unwind by exploring the city to its fullest, all from the convenience of Maldron Hotel Newcastle. TPBN1_UKCT

Assistant Manager Join the Hottest New Spot in Town! Are you a natural leader who thrives in a fast-paced, high-energy environment? Do you love bold flavours, big personalities, and being part of something exciting from the ground up? Were looking for an Assistant Manager to help lead the charge as we continue to grow. This is your chance to join a brand thats all about quality, energy, and unforgettable guest experiencesperfect for someone who wants to be part of a buzzing, people-first culture with big expansion plans. Why Youll Love This Role as our Assistant Manager: Be part of a rapidly expanding brand with 30+ new openings planned Competitive salary, bonus scheme, healthcare, and great staff perks Fun, vibrant, and high-energy working environment Real progression opportunities as the business continues to grow Minimal late nights better work/life balance Learn from experienced, supportive senior leaders Play a key role in shaping new openings and building strong teams and much more! What Youll Do as the Assistant Manager: Support the General Manager in running a high-performing, fast-paced site Lead from the front to deliver exceptional guest experiences every shift Recruit, train, and develop a motivated, engaged team Drive sales, productivity, and operational excellence Maintain high standards across service, food quality, and cleanliness Confidently run shifts and take ownership in the GMs absence Who Were Looking For in an Assistant Manager: Experience as an Assistant Manager in fast-casual or QSR hospitality A hands-on, energetic leader who thrives under pressure Passionate about food, people, and delivering great service Strong communicator with a positive, can-do attitude Ambitious and excited to grow with a fast-moving brand Ready to bring the energy and take your career to the next level? Apply now and be part of something exciting! TPBN1_UKCT

Do you enjoy talking to people and thrive off working in a fast-paced environment..? Are you quick on your feet (literally and metaphorically) and have a polite and friendly attitude..? If yes, we'd like to meet you! We are looking for dynamic individuals that put great customer service at the heart of everything that they do. Using your creative nature & personality, you will work alongside the team & lead by example to drive their performance in delivering excellent customer service in all interactions, & profitability through driving sales & minimising wastage. Responsibilities of an F&B Supervisor: • The service of food and beverage products in the restaurant, either working within the bar, breakfast or evening restaurant team., • Being able to confidently communicate all our food and beverage offerings available to customers., • Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines., • Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly., • Managing day-to-day staffing needs, planning and assigning work and contributing to setting performance and development goals for team members, • Ensuring the team deliver on quality and guest satisfaction goals. Helping guests with their requests and complaints - making sure you maintain a high level of guest satisfaction, • Making sure food and drinks are secure and stored safely - always keeping stocks replenished and minimising waste, • Supporting in the management of food and beverage inventory procedures, ensuring minimum and maximum stocks for all food, beverage, material, and equipment are maintained consistently The experience & qualifications required are: • Previous experience in a food and beverage supervisory/team leader position, • Attentive, professional customer service skills, • The ability to work well under pressure and as part of a big team, • Experience of processing payments (ideally on Micros) would be advantageous, • As the position covers breakfast, M&E functions or dinner service, the right candidate would need to be available for a variety of shifts over mornings and evenings, sometimes into the early hours About the Hotel Situated on the iconic Newcastle Quayside overlooking the famous River Tyne, the Copthorne Hotel Newcastle is perfect for both the business and leisure traveller. The hotel provides modern guest rooms which combine standard, club and suite accommodation all of which have picturesque riverside views. Dining facilities at the hotel include The Quay 7 Restaurant which offers an la carte menu with a variety of seasonal dishes. The Quay 7 bar and outdoor terrace offer an extensive wine list and a selection of beers and spirits, along with a variety of hot beverages. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng's Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests For you We offer a benefits package including: • Enrolment into Pension Plan, • Meals Provided on Duty, • Employee Discounted Accommodation, • Employee Discount on Food & Beverage and Hotel Restaurants, • Friends and Family, (discounted) Accommodation Rate, • Length of Service related holiday scheme, • Long Service Awards, • Employee of the Month, • Recommend a Friend Scheme, • Free Car Parking (subject to availability) .... as well as real opportunities to develop and gain promotion within the industry. We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software. If this sounds like the perfect opportunity for you then please, apply now! Salary £27,060.80 #NWCCaterer TPBN1_UKCT

The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities. Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by s

A prestigious hotel in London is seeking a Cloakroom Attendant to ensure cleanliness and organization in guest and public areas. The role involves supporting the housekeeping team and attending to guests' needs.

This role requires a guest-first mindset and previous experience in a hospitality environment.

Informs guests about formalities, any special conditions relating to their stay and the services available. Adagio adapts to suit all guests needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium

As Guest Service Manager – Front of House you will lead our front desk team and ensure the highest level of guest satisfaction. An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experienc

A leading hotel brand in Greater London is seeking a Front Office Manager to oversee daily operations and ensure excellent guest service. The successful candidate will lead a team, provide training, and handle guest inquiries with professionalism and a problem-solving attitude.

The Guest Services Manager is not a direct supervisor over the Duty Managers but carries greater responsibility and leadership authority, acting as an extension of management in alignment with museum standards. Support Duty Managers in ensuring smooth operational execution and guest service during s

The role involves preparing and serving delicious food and drinks, engaging positively with guests, and maintaining a clean environment. Ideal candidates enjoy teamwork and have a passion for great customer service.

This position supports kitchen and housekeeping operations, ensuring high standards and exceptional guest experiences.

Taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues. The Food & Beverage team, in either the Restaurant, Bar, Room Service or Conference and Banqueting. We know it takes hundreds of jobs

The Boat, Berkhamsted is seeking a Supervisor to lead a dedicated team in delivering exceptional service. The role emphasizes hands-on leadership, maintaining high spirits among staff, and ensuring guest satisfaction in a busy pub environment. The ideal candidate will possess strong communication sk

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. This role reports directly to the Guest Service Manager. Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Ser

A prestigious cultural institution in Greater London is seeking a Senior Front of House Assistant to enhance visitor engagement and drive commercial success.The role focuses on ensuring a welcoming atmosphere and meeting performance indicators.This position requires weekend work and offers a salary

The role involves overseeing daily operations, ensuring guest satisfaction, and collaborating with culinary teams.

Guest Services Manager (or strong Duty Manager ready to step up). As Guest Services Manager, you’ll be a visible leader on shift, setting the tone at the front desk and across the hotel. Delivering warm, confident, and professional guest service at all times.

The role involves assisting in the daily operations of the Food and Beverage department, including greeting guests, serving food and drinks, and ensuring hygiene standards are upheld.

This role involves welcoming guests using your customer service skills. You will make cocktails, serve meals, and assist with housekeeping, ensuring a delightful experience for guests.

A global hospitality company in the United Kingdom seeks a Guest Service Agent responsible for delivering outstanding service in food and beverage outlets. You will cater to guests, influencing their first impressions while complying with hotel regulations. The ideal candidate should have experience

The successful candidate will be responsible for managing a floor team, ensuring guests receive an exceptional service experience.

Professional manner with an emphasis on hospitality and guest service. Guest Services, Operations, and Front Office. Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues.

As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas. Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling. Take accountability for a guest service func

The role involves overseeing bar service to ensure high-quality beverage experiences, complying with licensing regulations, and training team members. Ideal candidates should have strong leadership and customer service skills, with experience preferably in a supervisory role.

Provide excellent customer service to members and guests, while building lasting connections. By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Have a detailed knowledge of the menu of services.

The role involves ensuring exceptional guest experiences, operational compliance, and team support.

A leading fast-food chain in the United Kingdom is seeking a Guest Experience Leader to enhance the guest experience. You will check in with guests, handle concerns, and maintain a friendly environment while providing insights on promotions and app features. The ideal candidate should possess a hosp

In this role, you'll welcome guests, deliver exemplary service, and thrive in a lively atmosphere. We are passionate about providing a guest-first experience and offer clear pathways for career advancement.

In this role, you will be vital in maintaining the cleanliness, presentation, and comfort of guest rooms while ensuring high standards of service.

Toby Carvery - Washington is searching for a dedicated Duty Manager to assist the General Manager in leading a vibrant team and ensuring guests receive an exceptional dining experience.

A hospitality company in Greater London is seeking a General Assistant to provide exceptional customer service and support operations in food and beverage service. Responsibilities include serving guests, maintaining cleanliness, and adhering to safety regulations.

A leading valet service provider in the Greater London area is seeking a Valet Attendant to ensure a professional valet experience for hotel guests. Responsibilities include greeting guests, parking vehicles safely, and maintaining operational flow. Ideal candidates possess strong customer service s

Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Communication skil

A luxury hotel in London seeks a Guest Relations Executive to enhance guest experiences through warmth and hospitality. Responsibilities include welcoming guests, managing requests, and sharing insights about the locale.

You will be responsible for excellent guest service, ensuring the restaurant and bar are maintained to high standards. The role involves setting up routines, hosting meal services, and bartending.