Guest service jobs in HarpendenCreate job alerts

Were looking for a passionate and organised.Conference & Banqueting Supervisor.In this role, youll lead and support the banqueting staff to deliver outstanding service for conferences, weddings and special events, ensuring every guest enjoys a seamless and memorable experience.Leading, motivating an

Operational Performance Manager Job Type – Full-time, Permanent Location – Central Support, Hemel Hempstead with some travel to our beautiful parks What we need, in a nutshell: An exciting opportunity for an Operational Performance Manager to take the lead in optimising labour performance across Away Resorts. This role is all about making sure our biggest investment - our people, drives guest experience, colleague satisfaction, and commercial success. You’ll be at the heart of workforce planning, demand modelling, and performance reporting, helping us shift from reactive to proactive planning. By embedding system-led solutions and spotting opportunities for efficiency, you’ll play a key role in ensuring we deliver great holidays while keeping costs under control. Who are we? We are a dynamic and growing company, shaking up the Great British holiday. With 27 amazing UK resorts, we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. What you'll be doing: If you can match the skills, experience and qualities listed below, we’d love to hear from you: • Lead labour planning across all resorts, ensuring payroll aligns with budgets and business goals., • Develop and refine workforce models to balance efficiency, guest experience, and colleague., • Embed a proactive planning culture, helping teams schedule based on forecasted demand, not just past spend., • Work closely with People Operations, Finance, and Operations teams to align workforce planning and drive system-led solutions., • Maximise system adoption of our Workforce T&A tools to drive accurate rota planning, time recording, and reporting., • Turn data into action, working with Finance, Operations, and Data teams to provide insights that improve performance., • Support and challenge park leadership, ensuring efficiency, consistency, and cost control without compromising standards., • Champion efficiency initiatives, identifying new opportunities to unlock payroll savings., • Provide clear reporting and actionable insights, highlighting trends, risks, and opportunities. Skills, experience and qualities you’ll need: • Degree educated (or equivalent experience) with a strong commercial and analytical mindset., • Experience managing payroll budgets and labour planning in a multi-site, service-led environment., • Skilled in workforce planning, operational finance, labour modelling, and performance management., • Confident using data, Excel, and workforce/T&A systems to drive insight-led decisions., • Proven ability to influence and partner with operational teams to improve cost performance., • Clear communicator, comfortable presenting performance data and commentary to senior stakeholders., • Highly organised and structured, with experience working in matrix organisations and balancing multiple priorities., • Background in hospitality, leisure, retail, or other fast-paced service sectors is highly desirable., • Full UK driving licence, with flexibility to travel regularly across parks. It’s the icing on the cake, but not essential if you have experience in the leisure and hospitality sector. It’s about your values too. We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill. What we can offer you: This is a chance to use and stretch your skills set and build your career in one of the fastest growing and most exciting holiday companies in the UK. Additional benefits include: • Bonus Scheme, • Enhanced Family Benefit, • Employee Discount Scheme - Perkbox, • Life Insurance, • Discounts on Away Resorts Holidays, • On Park Discounts, • Awards and Recognition Want to join our team? Here’s how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts check us out at ___. Our Promise to You Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!

The UK’s leading provider of adult short break experiences, Warner Hotels is a collection of unique properties in great locations across the UK. All short breaks at a Warner Hotel include breakfast, dinner and specified entertainment and activities, ensuring guests make the most of their time away. Situated in stunning locations nationwide including Heythrop Park in the Cotswolds, Studley Castle in Warwickshire, Thoresby Hall in Nottinghamshire and The Runnymede on Thames, each hotel offers its own personal character that makes every Warner Hotels stay unique. We are looking to recruit a Digital Learning Content Designer on a 1 year Fixed Term Contract, this role will play a key role in shaping engaging, accessible, and impactful learning experiences across Warner Hotels. This role is responsible for designing digital content that supports on-boarding, job skills, and leadership development, while ensuring alignment with our brand and learning strategy. Working closely with L&D partners and subject matter experts, they will contribute to both digital and blended learning solutions, including face-to-face learning support and digital systems for tracking and reporting. This role combines creativity, technical skill, and a learner-first mindset to drive continuous development across our teams. Key Responsibilities Design & Development • Design and develop high-quality digital learning content (e-learning modules, videos, info-graphics, interactive PDFs, etc.) that aligns with business needs and learning objectives., • Translate complex or technical information into clear, engaging, and learner-friendly formats using instructional design principles and storytelling techniques., • Support blended learning journeys by designing digital pre-work, post-session reinforcement, and assets that complement face-to-face learning experiences. Tool Proficiency & Content Creation • Use a range of authoring tools (e.g., Elucidat, Articulate Storyline, Rise, Adobe Creative Suite, Canva) to create visually appealing and pedagogically sound content., • Ensure all content is inclusive, accessible, mobile-friendly, and aligned with brand guidelines and tone of voice. Content Management & Maintenance • Maintain and update digital learning assets to ensure content remains current, relevant, and consistent across platforms., • Collaborate with the Talent Partner to manage content within the Learning Management System (LMS), ensuring it is well-structured and aligned with learning pathways. Collaboration & Co-Creation • Work closely with L&D partners, subject matter experts, and operational teams to co-create digital learning solutions that support on-boarding, job skills development, and leadership growth. Knowledge & Skills: • Strong understanding of digital learning design principles and adult learning theory., • knowledge of Learning Management Systems (LMS) and digital content management., • Understanding inclusive design practices., • Proficient in digital authoring tools. For example; Elucidat, Articulate Storyline, Rise, Canva, and Adobe Creative Suite., • Familiarity with the structure and operations of L&D functions, particularly within hospitality or service-led environments., • Awareness of broader business functions (e.g. operations, HR, compliance) to ensure learning content aligns with business needs., • Strong planning and project management skills to deliver multiple learning projects on time and to a high standard., • Ability to analyse learning data and user feedback to improve content and learner experience., • Creative problem-solver with a learner-first mindset and attention to detail., • Operationally focused with the ability to support strategic L&D initiatives. Experience / Education / Qualification: • Experience in designing and delivering digital learning content in a corporate or hospitality setting., • Experience working with or within L&D teams, ideally across multiple sites or functions., • Formal qualifications in instructional design, digital learning, or a related field are desirable but not essential., • An interest and understanding of videography would be an advantage, for editing and story-boarding to support the guest experience indirectly., • Exposure to external learning trends, tools, and platforms to bring innovation into the role.

Were looking for a passionate and organised.Conference & Banqueting Supervisor.In this role, youll lead and support the banqueting staff to deliver outstanding service for conferences, weddings and special events, ensuring every guest enjoys a seamless and memorable experience.Leading, motivating an

We are currently recruiting an experienced.The property offers over 120 stylish bedrooms and suites, exceptional guest service, delicious food, and an opulent spa experience.

Were looking for a passionate and organised.Conference & Banqueting Supervisor.In this role, youll lead and support the banqueting staff to deliver outstanding service for conferences, weddings and special events, ensuring every guest enjoys a seamless and memorable experience.Leading, motivating an

Away Resorts ambition is to be recognised as the leading holiday home ownership and Guest Experience provider by creating a strong community spirit, delivering outstanding service levels, offering an effortless letting programme, and fostering strong digital interactivity. We are a dynamic and growi

Sandy Balls Holiday Village, Fordingbridge, New Forest.Seasonal Contract, 40 hours- Some early Evenings/Weekends Required.We want you to motivate and lead the Guest Services Assistants to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the mome

Our Guest Service Manager closely supports the Active and General Manager. Guest Service Manager - Summer 2026 - Various Mediterranean Resorts. You will manage all pre- and post-communications to provide a seamless guest experience.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. As Guest Service Manager – Front of House you will lead our front desk team and ensure the highest level of guest satisfactio

Guest Service Manager - Summer 2026 - Various Mediterranean Resorts. Our Guest Service Manager closely supports the Active and General Manager. You'll manage the entire guest experience from the welcome as they step off the plane to the minute they step back on board.

As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. The Role of Guest Service Assistant - Nights. A key aspect of the role is to forge a great rapport with guests from initial contact, st

Youll be the friendly face guests remember, the calm presence in busy moments, and the motivator who inspires your team to go above and beyond. At Novotel & Ibis London Excel, we believe every guest interaction should feel genuine, warm, and memorable.

New Building Control Opportunity.Our client is looking for a highly experienced Senior Building Control Surveyor to join its team on an initial 6-month contract dealing with a number of complex and high-risk buildings, including high-rise structures.Leading and managing building control operations.P

Our attention to detail is second to none, so much so, that when our Guests open the door, they go “Wow!” However, what really makes us special is our Team of people making all this happen, we are a growing business and are now on the lookout for a Guest Service Team Leader that cares about thei

An opportunity to support a local government organisation where they strive to provide exceptional services to our community. My client is currently seeking a motivated and detail-oriented customer service advisor to support the repairs team to ensure a smooth operation. Handle enquiries and provide

Stevenage Customer Service Centre. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. A passion for delivering great customer service.

Customer Service Advisor in Oldbury, full-time on-site, ASAP start. We are currently recruiting for Contact Centre Advisors to join a Local Authority in the West Midlands on a full-time temporary basis, supporting Birmingham’s waste and collection services. This role involves handling inbound call

Plymouth Customer Service Centre. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. A passion for delivering great customer service.

The service in Luton provides person-centered, holistic and accessible wellbeing services which are flexible and creative, easy to access and navigate and responsive to the needs of local people. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our servi

Plymouth Customer Service Centre. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. A passion for delivering great customer service.

Employee of the Month' rewards and Long Service Awards'.

Stevenage Customer Service Centre. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. A passion for delivering great customer service.

From ensuring pristine facilities to delivering outstanding customer service, you'll play a vital role in enhancing the experience for every guest who walks through our doors. Be a friendly face, delivering superior customer service with a smile. Monthly and annual team member service awards, making

Stevenage Customer Service Centre. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. A passion for delivering great customer service.

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

A passion for delivering great customer service. Stevenage Customer Service Centre. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues.

Employee of the Month' rewards and Long Service Awards'.

To work within Housing with Care catering undertaking food preparation, serving, clearing as directed by line manager in accordance with the practices and procedures of the service.

We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a disability confident leader and

CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community

The Team Leader - Marine Superintendent provides professional advice to the Executive Manager, Director and Elected Members with respect to the development, planning and delivery of services to ensure the Council fulfils all statutory requirements and implements relevant policies in respect of the

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Job title: Manufacturing Team Leader Location: Isle of Wight - Cowes - Onsite only Salary: Up to £43,000 (dependent on skills and experience) What you'll be doing: Complete daily booking checks and validation to ensure team's attendance is correctly captured to ensure pay is correct and the

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

You will have experience in ERP systems (preferably SAP and WMCS),?To be successful in the role you will be a great team player, have a flexible approach to work, the ability to work in a fast-paced environment, perform against personal performance targets, prioritise workloads against demand to mee

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

The Electronic Systems team: As a Test Systems Team Leader, you will be working as part of an integrated project team developing innovative Test Equipment solutions using the latest technology, where we welcome new ideas and approaches and supporting the program, repairs and aftermarket service.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

This is a fantastic opportunity for an experienced planning professional to make a real impact in a high-performing, supportive environment Our workplace in Cowes is an easily accessible commute from Southampton with a regular foot passenger ferry and BAE shuttle service from the ferry terminal to

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Job Title: Hardware Team Leader Location: Rochester, Kent.Salary: Circa £60,000 depending on experience What you'll be doing: Managerial and technical leadership of an electronics design team Work package management; cost, schedule, risk and opportunities Ensuring the engineering team is supp

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Amazon Flex Delivery Driver - Earn 14 to 18* per hour.Deliver packages and get paid weekly.Be your own boss and get access to a wide range of exclusive deals & discounts.Its simple! You use your own vehicle and smartphone to deliver packages for Amazon.Save up for something big, earn extra money for

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Amazon Flex Delivery Driver - Earn 14 to 18* per hour.Deliver packages and get paid weekly.Be your own boss and get access to a wide range of exclusive deals & discounts.Its simple! You use your own vehicle and smartphone to deliver packages for Amazon.Save up for something big, earn extra money for

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Amazon Flex Delivery Driver - Earn 14 to 18* per hour.Deliver packages and get paid weekly.Be your own boss and get access to a wide range of exclusive deals & discounts.Its simple! You use your own vehicle and smartphone to deliver packages for Amazon.Save up for something big, earn extra money for