Customer service manager jobs in HarpendenCreate job alerts

Closing date: 25-12-2025 Customer Team Leader Location: 78-80 Wigmore Lane , Luton, LU2 8AB Pay: £13.99 per hour Contract: 15 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (10.30pm closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community planThis job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shiftsWhy Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Stream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone

WHAT IS IN IT FOR YOU? • Permanent role, • Hemel Hemsptead location, • Salary £30K-£35K, • 25 days holiday plus stat, • Enhanced pension, • Cycle to work scheme THE BUSINESS Westray Recruitment Group is seeking to recruit a talented Product Design Engineer for our client based in the Hemel Hemsptead area on a permanent contract. The organisation designs a wide portfolio of products for demanding market sectors within retail solutions. The business prides itself on impeccable customer service, providing bespoke & innovative ideas and enabling its clients to showcase their brand identity. THE ROLE Primary Functions: • Design and develop innovative retail display solutions both in sheet metal work and timber using 3D CAD packages, • Participate in costing estimation activities and participate in tender cost analysis to ensure competitive bids are submitted and subsequent products are designed and implemented to submitted cost, • Drive NPD projects through the business from conception through to engineering release and subsequent support for production delivery, • Responsible for implementation of all required design information including Bills of Materials / work instructions relating to new product introduction, • Manage engineering change and non-conformance, • Lead and participate in design reviews to ensure current and future products are robust Design for Manufacturing and value engineering ideas are realised in a timely manner, • Project manage the sourcing of engineering prototypes / customer samples through the supply chain / development facility, • Check engineering release packs for drawing/model inconsistencies, • Identify existing designs where value engineering opportunities exist, • Chair/participate in new product development reviews, • Chair/participate in various meetings; internally, with suppliers and customers Secondary Functions: • Actively participate in developing the use of 3D CAD system standardisation and capabilities, • Manage own workload/reallocation of work as requested by the Technical Services Manager, • Research new technologies that would benefit the business, • Liaise with various departments throughout the company and suppliers to highlight and take advantage of value engineering opportunities, • Undertake site visits and surveys as and when required (both in the UK and abroad), • Support supplier/vendor assessments for purchased components, • Undertake additional duties as requested by the Technical Services Manager THE PERSON The Design Engineer (Product) will be a motivated, proactive and confident individual with energy and drive. Through your skills and experience you will play an active role in the continued development and growth of our business. You will have: • Product Design Engineer or Mechanical design engineer or industrial design background, • Experience of designing sheet metal, timber and acrylic products, • Competent in the use of 3D design packages (such as Solid Edge, or similar) TO APPLY Please click apply and your CV will go directly to our consultants. Alternatively, please call us on 0191 492 6622 - option 2

Catering Supervisor - Hemel Hempstead We're recruiting an experienced Catering Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Healthcare on a full time basis, contracted to 37.5 hours per week. As a Catering Supervisor, you will be responsible for ensuring our kitchens and service counters run smoothly and helping to deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift patterns will be: 5 out of 7 days Could you shine as Healthcare's next Catering Supervisor? Here's what you need to know before applying: Your key responsibilities will include: • Preparing delicious food to the highest standards, • Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service, • Communicating regularly with your line manager to monitor KPIs and targets, • Representing Compass Group UK&I and maintaining a positive brand image, • Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations, • Supporting and training our teams, leading from the front to make sure everyone can excel in their role, • Be passionate about great-tasting food and exceptional customer service, • Have a minimum of two years of catering experience, • Have experience managing teams in a similar role, • Hold a Basic Food Hygiene certificate, • Have excellent communication and organisational skills Job Reference: com/1911/72387001/52769802/R/STC #Medirest Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Part-Time Retail Area Manager – £15 p/h.Bedford, Luton, Milton Keynes or Watford (Hybrid).Join Us at Madad UK: Make a Real Difference in People’s Lives as a Retail Area Manager!.Are you passionate about retail and customer service, and looking to make a positive impact? At Madad UK, we're not j

The Branch Manager responsibilities are: Set and maintain exceptional standards of customer service Develop long term relationships with customers and suppliers Drive activity to produce profitable sales Actively develop new business opportunities Manage team performance Take care of Health & Safet

The Role • Permanent We're looking for a dynamic Business Development Manager, known internally as Regional Account Manager to join our team, driving share of wallet and drive new business. This is a varied role with plenty of room to make it your own. As well as delivering an exceptional standard of service to customers, you'll be responsible for driving new business growth. We support our customers to ensure they have all the parts, spares and tooling they need to operate as well as working hard to ensure we obtain the best deals with suppliers. Our Regional Account Managers are responsible for building customer relationships within their patch as well as increasing customer spend, not forgetting identifying those new customers that will help us grow and develop! This is a great opportunity to take ownership of your sales pipeline and work with manufactures, suppliers and internal product specialist to improve your customers businesses by reducing costs and improving production efficiency. What could be more rewarding than knowing you are helping to improve UK manufacturing? Key Responsibilities Our Regional Account Managers work with some of the biggest names in the manufacturing sector to ensure they have the parts, spares, PPE and tools t...

Role - Internal Account Manager Location - St Albans Remuneration - market leading basic salary, exceptional bonus structure, 25 days holiday and Pension Alcedo Selection is proud to say we are partnering with a leading materials stockholder looking to expand there team. Distributing and adding value to, leading brand quality products with unequalled application knowledge is what this company prides itself on. They are the industry experts and market leaders, in the supply and distribution of thermoformable and printable plastics to industries such as model makers through to Blue Chip OEM’s. They offer the widest range of thermoplastic materials in the UK including HIPS, ABS, PVC, PET and PETG. There products are available in a variety of colours, textures, sizes and thicknesses, delivered with a bespoke, thoughtful service. As an Internal Account Manager , Your role will be to pro-actively support customers, ensuring gross profit generation and business retention is achieved. • Regularly reviewing allocated customers with your Sales Manager, identifying the future tactics to secure or develop the business & maximise gross profit generation, • Become a product expert in a niche arena that offers great training and progression opportunities., • Negotiate payment terms with allocated accounts to try to improve the return on investment., • Review results monthly, identifying tactics to develop the full potential while exploring, identify and actioning opportunity for additional products sales and ultimately value added profit generation., • Quoting customers for their requirements promptly and within the timescales agreed either converting immediately into an order or recording clearly for future reference., • Sourcing materials to satisfy orders within timescales agreed, • Following up previous quotations in an organised manner, converting into sales orders., • Follow up and close out all business opportunities outstanding at the end of each day., • Pro-activity establish new customers to continually increase customer base and gross profit generation on an ongoing basis., • Ensure potential customers fit our product and service portfolio ensuring our services are offered in a clear and unambiguous manner. Having worked with this client for many years, it has been a conveyor belt of promotions, due to great individual and business performance. If you are looking for a great career with a market leader, that can lead to future progression, this is the one for you! Please apply to Alcedo Selection directly, for other information contact

Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE We have a really exciting opportunity here at NEC for an ambitious individual with a hard-working attitude to be successful in a role that genuinely makes a difference to the lives of the others, whilst forging a great career step for yourself. You’ll be part of an effective and successful team and we’ll commit to investing in your career and success through our amazing training and development culture, so you can contribute to win new business in the exciting IT sector. The role is based in Hemel Hempstead, working Monday to Friday and will report to our Bid Support Manager. Job Description What Does the Role Look Like We are seeking a proactive and detail-oriented Bid Support & Frameworks Executive to join our dynamic team. You’ll play a critical part in supporting bid submissions and managing strategic frameworks to help drive our growth. This position offers an excellent opportunity to develop your career in a fast-paced, collaborative environment. We pride ourselves on being the centre of excellence in bid management and production to support the business to create winning bids. Because we work across the business, we bring our knowledge of other bids and successful contracts to each of the bids on which we work. As part of the team, you’ll manage the interaction between NEC, our customers and the public sector organisations. Key tasks include: • Administration of the central mailboxes, which involves processing and actioning internal and external emails in line with company processes and procedures., • Working with bid managers and colleagues to prepare tender and proposal documentation, including template set up and completing standard company information., • Processing clarifications received from customers and ensuring they are distributed and action in line with bid process. Uploading documents and correspondence to internal and external portals, ensuring robust document control., • Formatting tender documentation for final submission to the customer and uploading tender submissions to procurement portals in line with ITT requirements., • Graphic creation and editing., • Reviewing and processing tender notices, including completion of portal registrations and maintaining and updating NEC corporate information on external web sites., • Provide advice and guidance to colleagues and external customers on which frameworks NEC has been awarded a place and what can be procured through each., • Produce the required management reporting for the external public sector bodies owning the frameworks and for the internal Senior Management Team., • Undertake other administrative tasks for the other functions within the team as required. Qualifications What We’re Looking For • You’ll be organised, structured, and a good team player within an office environment and able to work unaccompanied., • You’re self-motivated, enthusiastic, committed, articulate, accurate and flexible and have good attention to detail, to ensure compliance with tender requirements. You can multi-task effectively and able to work to tight deadlines., • You’re computer literate with the ability to use the Microsoft Office product suite (particularly Word) with good keyboard skills., • You have the ability or potential to learn to format documents using templates and styles, following corporate branding guidelines and customer tender requirements., • You have an English and maths qualifications, with a good command of English grammar, and numeracy., • Your excellent listening and verbal communication skills will help build relationships with colleagues and when dealing with customer enquiries., • You have experience of contributing to process improvements, offering ideas to help us do even better. Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following: • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost), • 25 days paid holiday with the option to buy/sell (FTE), • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost), • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%, • A selection of flexible benefits to suit your individual needs, • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATION • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required., • All offers are subject to satisfactory vetting, references and occupational health checks., • Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.

Sales & Retention Manager – Leisure Trust - Luton - £27,975+ excellent benefits We are looking for a Sales & Retention Manager to drive membership sales and participation across several fitness, swimming and sports centres whilst enhancing the customer journey to retain customers. You would be working for a progressive Leisure Trust whose mission is to increase the health, fitness and activity levels of all the residents of Luton regardless of their background so there is great purpose behind this role with great career prospects too. Key responsibilities: • Plan and deliver in-reach and outreach activities to generate new leads for the centres, build partnerships with local corporates and community groups., • Lead a small team of sales consultants, ensuring they are trained to follow a clear sales process and can deliver on KPI’s set to hit weekly and monthly targets., • Manage the prospect and member database to ensure customers take advantage of all they have to offer., • Follow up renewals and act on customer feedback to maximise retention., • Work collaboratively with key stakeholders to contribute to the overall marketing strategy, the products and services they offer and ensure they offer a seamless customer experience at every touchpoint. The Ideal person. • An outgoing self-starter, able to work under one’s own initiative., • Proven track record in achieving sales targets., • Experience in developing and leading outreach activity, ideally within a health and fitness environment, possibly as a Senior Sales Consultant, Sales Manager, Assistant Manager or Club Manager., • Team leadership experience as a supervisor, trainer or manager, • A demonstrable passion for health and fitness and improving the health and wellness of the whole community, • Can reliably commute to Luton daily. Benefits • 25 days annual leave plus Bank Holidays, increasing to 3 days after 5-years' service., • Opportunity to buy extra holiday., • Contributory pension., • Year on year basic salary increase., • Ongoing investment into your professional development with additional qualifications and courses., • Free swimming and off-peak gym membership., • Discounted golf, sports hire and food and drink, • Cycle to work scheme., • Employee assistance programme.

We currently have a brilliant opportunity for an experienced, successful, energetic and entrepreneurial Business Development Manager to join our fast-growing team at The Delivery Group. Overview of the role: We are seeking a dedicated and proactive Business Development Manager to join our successful and fast-growing new business team. This position, reporting to the National Sales Manager, will be instrumental in shaping the company’s growth strategies. Your role is to profitably grow our diverse services by seeking out and maximizing new opportunities through lead generation and face-to-face prospect meetings. This is a field based role. Applicants should be based within commutable distance of our Luton Depot, LU4 9DT. Who we are: The Delivery Group is one of the UK’s largest distribution businesses specialising in domestic and international e-commerce delivery solutions. The Group has a vast array of services to offer its customers and is a sales-led business with a “one stop” shop philosophy. Our customers range from fast-growing SME e-commerce businesses to large blue-chip organisations. Our operations are best in class and our dedicated account management and customer service teams set us apart from the rest. What you’ll do: • Source, negotiate and convert new business contracts with SME’s requiring domestic and/or international e-commerce delivery solutions., • Identify and convert cross selling opportunities covering the vast array of Group services including domestic and international mail, pallet movements and Medical distribution services., • Working with our telesales team to identify new business opportunities, industry verticals and prospect pipelines., • You will attend a minimum of 9 face to face new business meetings per week to achieve target., • Self-generating sales leads to achieve the weekly call target in addition to being provided appointments generated by the very successful internal telesales team., • Producing regular sales reports and pipeline activity reports via Salesforce., • Strategically identifying new sectors/opportunities to sell into., • Assisting with other sales related tasks and projects within the business as required., • Acquire a thorough understanding of client needs and requirements, creating action plans and achievable timescales to manage expectations and delivery. Who we’re looking for: We are looking for a hungry, tenacious, accomplished and entrepreneurial Business Development Manager to join our successful and fast-growing team. The right candidate will be able to demonstrate previous success in hitting their annual targets and delivering distribution solutions for e-commerce clients. You will demonstrate and possess the following: • To be commercially minded with excellent business acumen with the ability to seek solutions., • A confident and enthusiastic personality, with an ambitious and forward-thinking attitude., • An excellent understanding of the English language, both written and verbal., • To be a quick learner, who is inquisitive and willing to proactively get stuck in., • Meticulous, precise attention to detail, with a desire to get things right the first time., • Demonstrate confidence with numbers and excellent pipeline management., • Confident and proficient in the use of MS Office and using mobile technology in the field., • Excellent interpersonal, negotiation and networking skills., • Good time management skills with the ability to prioritise tasks., • To be process driven and able to manage projects as required., • The ability to be a team player and fit in with the company culture., • A clean (maximum of 3 points) full UK driving licence. What we can offer you: • A successful career in a fast growing, customer centric and entrepreneurial business, • A competitive salary and generous uncapped commission scheme delivering a six figure OTE., • Car allowance., • Company contribution pension scheme., • Life Assurance., • Full business-related expenses paid., • Excellent internal training support to meet role requirements.

Are you a proactive sales professional with a passion for building long-term customer relationships? At Weldit, we’re looking for a driven Sales Account Manager to join our team in Luton, focused on maintaining and growing our valued customer base. This is an exciting opportunity for someone who thrives in a client-facing role and enjoys the challenge of delivering tailored solutions while uncovering new opportunities for business growth. Responsibilities: Account Management • Act as the primary point of contact for a portfolio of existing clients, • Understand customer needs and provide bespoke product and service solutions, • Manage timelines, pricing, and follow-ups to ensure smooth delivery and repeat business Sales Growth • Identify new sales opportunities within existing accounts and through outreach, • Promote value-added products and services to increase order value, • Build strong client relationships through regular contact and project updates Collaboration & Reporting • Work closely with production to ensure specifications and deadlines are met, • Share customer insights with marketing and product teams, • Maintain accurate records in the CRM system and provide regular updates on pipeline and performance If you’re ready to bring your energy, commercial mindset, and customer focus to a company where your work will make a difference — we’d love to hear from you. Hours: 8.30am-5pm Mon-Fri Salary: £35,000 per annum Requirements: • Proven experience in sales or account management (B2B preferred), • Strong communication and relationship-building skills, • Results-driven approach and a track record of hitting sales targets Desirable: • Background in architectural ironmongery, building products, or the print industry, • Familiarity with project-based sales and client lifecycle management, • Experience using CRM systems and quoting software Company Description Weldit are one of the UKs leading finger & kick plate manufacturers. We pride ourselves on our ability to respond to our customers demands and deadlines, whilst maintaining an outstanding level of quality and service. Founded as an engine welding business in the 1950s, the business has diversified and is now based in a 20,000 sq ft factory in Luton that is equipped with the latest technology. Weldit is part of the Lords Group of companies, offering Plc backing with the feel of an independent business. Lords Group is an equal opportunity employer that recognises the importance of diversity and inclusion. Our workplace is for everyone! The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking. So, bring us your personal experience, your perspectives, and your background and come and join the Lords family.

Location: Hemel Hempstead An opportunity has arisen to join SCG Together as a Cyber Security Business Development Manager. This is an exciting time to join the business with its ambitious expansion target. You will work within the existing SCG partner base to develop new business, prepare proposals and quotations for the provision of SCG‘s suite of products, and to negotiate and win contracts. The Cyber Security Business Development Manager will be assigned small, new and dormant partners to achieve new growth by providing desk and field based business development support and also be responsible for recruiting new partners to work with. Responsibilities • Respond efficiently to enquiries for telecoms services and respond with appropriate information about SCG’s products and services., • Contact existing partners to understand and quantify their requirements and budgets, and sell the advantages of additional SCG products., • Maintain up-to-date information on all partner interactions in the CRM database., • Develop and build long term relationships between SCG and our partners., • Develop an up-to-date knowledge of the characteristics, strengths and weaknesses of SCG’s products, and of relevant competitors and suppliers., • Develop a good knowledge of the telecommunications market; demand, competition and prices. Skills & Experience • 4+ years related prior work experience in a sales role. Ideally the candidate will also possess:, • A degree of proficiency in excel and the general Microsoft Office suite, database management and CRM., • 4+ years related experience in a sales role, • Computer literacy with a degree of proficiency in excel and the general Microsoft Office suite, database management and CRM, • Excellent communication, customer service, interpersonal and writing skills, • Able to communicate USP’s clearly, with good presentation skills, • Excellent organisation, communication and problem-solving skills, • Self-motivated and adaptable to be able to work with minimal supervision Benefits • 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years, • Extra day off for your birthday, • Buy holiday scheme, • Employee Assistance Programme, • Free onsite parking, • Enhanced company sick pay, • Discounted retail vouchers, • Reduced gym membership, • Annual salary review, • SCG mobile benefit, • Employee referral bonus *Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK. SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

TITLE: Retail Operations DEPARTMENT: Commercial Retail REPORTS TO: Senior Commercial Operations Manager WORK PATTERN: Mon-Fri, on average two early 6am starts, two standard days & one flexible working day ABOUT THE ROLE: This role is ideal for someone who thrives in fast-paced, dynamic environments, loves problem solving and enjoys helping others perform at their best. You will be monitoring the operation run by our concessionaires’, playing a vital part in the daily rhythm of the terminal, influencing performance and ensuring compliance for a safe, frictionless, and successful operation. If you are seeking an exciting, people-focused role with real growth potential, this is your chance to join an airport team where no two days are the same. If you are energised by bustling environments and thrive at the heart of the action, love working with various brands, stakeholders, motivating teams on the floor, and seeing your efforts come to life in real time, this could be the perfect next step in your career. JOB PURPOSE SUMMARY: Working alongside Senior Commercial Operations Manager, as one of two Retail Operations Managers, you will oversee the day-to-day operation of LLA’s 130,000 ft2 retail estate making a significant contribution to the delivery of customer experience, revenue, safety and sustainability objectives. Based between the terminal building and the head office, you will be immersed in the airport buzz, building strong relationships with our retailers, ensuring maintenance of high standards, supporting service delivery, driving sales, and keeping the supply chain flowing smoothly and have the opportunity to support other airport functions. Every day is different, and the impact of your collaboration with our concessionaires will be felt the moment passengers step into the terminal. Retail Operations Managers are responsible for all commercial activity within the terminal building, including duty free, airport lounges, retail, food & beverage, and services (passenger services, vending, foreign exchange), to deliver a large part of airport’s non-aeronautical revenue. Currently there are +50 companies operating +75 units, including well-known national, international and independent brands. The accounts and responsibilities are split evenly between the two managers. Success relies on strong relationships, trust, and the ability to influence rather than direct day-to-day teams. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: A proven operational and commercial track record is a pre-requisite, candidates must also have outstanding organisational skills, with a solutions-focused mindset. Attention to detail and collaborative working are a key part of this role. Strong communication skills at all levels within the business are a must, along with an appreciation of portfolio or cluster multi-brand management, to optimise performance, driving business partner performance, customer participation and ultimately, strong sales and income results. The ideal candidate will have account management or food & beverage, hospitality, and/or retail experience in a high-volume airport, transport hub, motorway services, retail park, shopping centre or cluster. A multi-brand experience is welcomed. Retail Operations Managers are responsible for: Driving Sales & Commercial Results • Influence concessionaires to maximise sales through strong standards, product availability, and service., • Review performance and data insights to identify risks, opportunities, and category trends, guiding partners toward improvements., • Steer retailers to enhance conversion, spend, promotional and marketing execution, and adherence to commercial commitments. Operational Standards & Retail Delivery • Ensure partners maintain high visual, cleanliness, and operational standards across all units., • Support and guide retailers in resolving operational issues quickly, including disruption management during irregular operations., • Influence readiness for peaks, trading periods, operational changes, and space/layout adjustments that improve performance. Building Relationships with Retailers & Stakeholders • Build strong, trust-based relationships to positively influence store teams and area managers., • Act as the visible, approachable commercial contact within the terminal., • Drive action through walk-throughs, agreed priorities, and consistent follow-up, fostering open communication and shared goals. Service & Guest Experience • Shape service behaviours by coaching and influencing partners to deliver friendly, efficient interactions., • Highlight guest experience gaps using insight and observation, and work with retailers to resolve them promptly., • Contribute to delivering a great guest experience by performing your role with accuracy and efficiency. Recognising that every task whether guest facing or behind the scenes contributes to supporting the company’s overall LLA Way Strategy and service standards., • Proactively and positively promote the LLA Way initiatives and projects with all employees and the wider airport community. Supply Chain & Logistics Support • Monitor stock flow and delivery performance, influencing partners and logistics teams to improve reliability and reduce inefficiencies., • Escalate supply chain issues early when they impact availability, sales, or service standards., • Encourage process improvements across the supply chain, including waste reduction and sustainability-aligned practices. Compliance & Safety • Guide retailers to meet Health & Safety, Food Safety, Fire Safety, Licensing, security, and operational requirements., • Identify compliance or commercial adherence risks early and escalate where necessary., • Influence consistent standards in cleanliness, equipment safety, waste management, temperature control, and BOH practices. Continuous Improvement • Encourage operational improvements across standards, service, sales, sustainability, and supply chain., • Support KPI reviews, insight reporting, and revenue assurance activities with partners., • Contribute to projects, category opportunities, marketing campaigns, events, and initiatives that enhance retail performance. KNOWLEDGE, SKILLS & EXPERIENCE: • Strong, structured approach to delivering plans and achieving targets., • Background in account management or retail/F&B/hospitality operations (Deputy Manager level+)., • Experience in high-volume environments such as airports, transport hubs, or retail destinations., • Solid understanding of retail operations, standards, and customer service., • Proven ability to build strong working relationships with store teams and managers., • Skilled at influencing outcomes without direct authority., • Good commercial awareness and understanding of key sales drivers., • Strong communication and interpersonal skills., • Comfortable operating in fast-paced, multi-priority environments., • Proficient in Microsoft Office., • Desirable: airport or travel retail experience, F&B exposure, concession/franchise partner management, and multi-site or multi-brand experience

Branch Manager I am currently recruiting for a Branch Manager at our Hemel Hempstead Location. Electric Center Hemel Hempstead, Unit 18 Macdonald Business Park, Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7EB. The role: As a Branch Manager, or as we like to call it, Profit Centre Manager, you will be a driven and ambitious individual looking for an opportunity to effectively run your own business within our decentralised business model. As an Electric Center Profit Centre Manager or PCM, you will have full autonomy over sales, purchasing, staffing and logistics. You will want to build first class relationships with customers, suppliers and staff and use those relationships to develop profitable sales in an efficient and well organised business to allow you to generate Profit Sharing for you and your team. Customer service excellence will be at the forefront of everything that you do and, let’s face it, you’re the boss in our business model, so you can do whatever is needed to satisfy your customer’s requirements. PCM (Profit Centre Manager) Responsibilities: • Set and maintain exceptional standards of customer service, • Develop long term relationships with customers and suppliers, • Drive activity to produce profitable sales, • Actively develop new business opportunities, • Manage team performance, • Take care of Health & Safety in your business to keep your team safe and well, • Understand and manage your own profit and loss sheet, management accounts and sales performance data, • What about you? As a PCM you will need to have drive, determination, enthusiasm, persistence and a great work ethic. You will be the boss of your own Profit Centre so you will need to set and deliver the strategy for that business each year. You will be an entrepreneur who is not afraid to take calculated business risks and try new techniques or product ranges. You will not be afraid of hard work – you reap what you sow. What about us – The Company? QUALITY – SERVICE - FLEXIBILITY We supply electrical installation products to electrical contractors and associated trades and industries from our network of over 250 locations. We value each customer, regardless of size. We offer wide range of high quality and cost-effective branded products sourced from the world’s leading manufacturers. Over 140’000 different products available from stock today! We operate a highly decentralised business philosophy through which our local managers are empowered to make all important business decisions. What can you expect from us? • Company Car, Mobile Phone and Laptop, • A full training programme to teach you about us, our philosophy, our products and our systems, • An industry leading profit sharing bonus scheme, paid annually, • Private medical insurance, • The prospect of a challenging and rewarding long term career with a company that has been around since 1801., • 25 days holiday plus Bank Holidays, • Monday to Friday with only half day Saturday opening at most locations, • Company Pension Scheme with 4x Salary Life Insurance & Private Health Insurance, • A fun and inclusive environment where you can develop great relationships, • Comprehensive in-house and external training programmes to ensure that you stay at the top of your game with providers such as those show below., • BMS Progress Dale Carnegie Leadership Trust Job Type: Full-time Additional pay: • Company car, • Company pension, • Life insurance, • On-site parking, • Private medical insurance Monday to Friday Weekend availability Ability to commute/relocate: Experience: Electrical Wholesaling: 2 years (required) Licence/Certification: Driving Licence (required) Willingness to travel: 50% (preferred)

Manager you will be responsible for a strong team, you'll coach and.KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audit and standards and compliance.Fantastic training to help you complete your role and be the best you can be,

We are currently looking for a Property Manager to join a leading Block Management company! The ideal candidate will be responsible for overseeing the day-to-day management of residential blocks, ensuring that properties are maintained to the highest standards while providing excellent customer service to residents and stakeholders. What You’ll Bring To The Table • Manage a portfolio of residential blocks, ensuring compliance with all health, safety, and legal requirements., • Oversee property maintenance and repair works, ensuring that all issues are addressed promptly and efficiently., • Prepare and manage service charge budgets, keeping accurate records of all expenditures., • Ensure that all property insurance, certifications, and compliance checks are up to date. Skills & Experience We're Looking For • Certification in Block Management (e.g., TPI, IRPM)., • Proven experience in managing residential properties or blocks., • Strong understanding of property management legislation, including health and safety, and leasehold regulations., • Strong organisational and time management skills with the ability to prioritise tasks., • Proficient in property management software and general IT skills., • Full driving license (preferred but not essential). What’s In It For You? • Location: Hertfordshire, • Work type: Permanent, • Working arrangement: 2 days in the office, 2 days wfh and 1 day on site., • Competitive salary based on experience, pension, opportunities for professional development and training, and more. For further information on this Block Manager role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.

COME JOIN THE CN AGENCY AWARD GRAND PRIX AGENCY 2025! An opportunity to join an award-winning agency with award-winning team members. Team: Production Hours: Full-time / Permanent / Hybrid. Location: Anstey, Herts / Remote Travel Required: Occasional travel both in the UK and overseas. About the role The Assistant Producer is responsible for supporting the Production team in delivering world class events and creative ideas to our clients. You’ll be expected to travel to our Qatar office at least once in the first 6 months to help deliver one of our flagship projects in the Middle East, to really get you embedded with our cross-region working. In this role you will receive opportunities and work-based training which will enable you to develop your skills and your career. This role will suit someone with real passion for busy event agency working and an interest in event design, client management and production. Your duties The role is dynamic and varied and will include: • Learning about all aspects of event production from virtual, hybrid, live shows, installations and brand activations with a variety of B2B and B2C audiences., • Developing relationships with clients, suppliers and other stakeholders through clear communications and excellent administration support., • Communicating clearly to all teams using agreed Stagestruck processes, accurate briefs and plans., • Attending site visits and producing recce reports., • Assisting with research, planning and creation of event proposals, supporting with creative ideas, inputs to budgets, critical paths and the overall pitch process., • Assisting the Producer in the delivery of events, including, but not limited to, sourcing props and furniture, updating playbooks, creating schedules and running orders, being accountable for elements of the event such as print or breakout rooms, liaising with the Operations team to ensure that onsite logistics are seamlessly delivered and ensuring that the critical path is kept up to date., • Supporting the Producer with the creation of event documentation and post event debriefs and reconciliations., • Attending events and proactively supporting the Producer as required., • Owning and delivering smaller events and installations in a Producer capacity to develop your production skills., • Mentoring Production Assistants., • Travel to client/event locations may be required from time to time, including overseas travel., • All other tasks as instructed by your line manager., • You may also be given other administrative tasks from time to time depending on the needs of the business. The person in this role will: • Be committed to continuous professional development., • Be personable with good customer service skills., • Be a good communicator., • Be able to retain information, demonstrate critical thinking and complete tasks as directed in a timely and accurate manner., • Have good energy levels and resilience to deliver events onsite., • Follow all Stagestruck processes, • Have a good working knowledge of Microsoft 365 products., • Be a fast learner and able to work at pace where required., • Be able to work from the office a minimum of 3 days/week for at least the first month. After that we expect 2-3 days/week in the office. Experience & Qualifications • Full UK driving licence, own transport and current passport required due to the nature of our business., • Complete all training required in a timely manner., • Have a minimum of 2 years agency or other relevant experience.

We are currently looking for a Senior Property Manager to join a leading Block Management company! The ideal candidate will be responsible for mentoring junior team members, overseeing the day-to-day management of residential blocks, ensuring that properties are maintained to the highest standards while providing excellent customer service to residents and stakeholders. What You’ll Bring To The Table • Lead and mentor more junior team members acting as the main point of contact them on all technical and complex queries., • Manage a portfolio of residential blocks, ensuring compliance with all health, safety, and legal requirements., • Oversee property maintenance and repair works, ensuring that all issues are addressed promptly and efficiently., • Prepare and manage service charge budgets, keeping accurate records of all expenditures., • Ensure that all property insurance, certifications, and compliance checks are up to date. Skills & Experience We're Looking For • Certification in Block Management (e.g., TPI, IRPM)., • Proven experience in managing residential properties or blocks., • Strong understanding of property management legislation, including health and safety, and leasehold regulations., • Strong organisational and time management skills with the ability to prioritise tasks., • Proficient in property management software and general IT skills., • Full driving license (preferred but not essential). What’s In It For You? • Location: Hertfordshire, • Work type: Permanent, • Working arrangement: 2 days in the office, 2 days wfh and 1 day on site., • Competitive salary based on experience, pension, opportunities for professional development and training, and more. For further information on this Block Manager role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.

Our Guest Service Manager closely supports the Active and General Manager. Guest Service Manager - Summer 2026 - Various Mediterranean Resorts. You'll identify and regularly report any areas negatively impacting the premium guest experience to the UK Director of Customer Experience.

We are looking for an experienced, proactive, organised and hands-on Customer Service Manager with proven team leadership skills to join our client a fast-paced, growing FMCG business based in the Surrey area. Proven experience as a Customer Service Manager in FMCG. Ensure service issues are investi

Are you an experienced customer service professional ready to take the next step in your career? We’re working with a. Process-driven with a passion for improving efficiency and customer experience.

From a Bradford market stall to the UKs fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.