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Our sister company Snell Executive, are saerching for a Head of Product Management to lead EMEA strategy and lead a small team, feeding into the global data centre product strategy. The data centre market is evolving at pace. AI, hyperscale expansion, increasing power density, and demand for faster deployment are reshaping how infrastructure is designed, built, and connected. Our client is looking for an experienced Product Line Lead to drive the commercial success and strategic direction of a portfolio of physical infrastructure solutions serving the global data centre ecosystem. This is a high-impact leadership role for someone who understands how products succeed within the data centre environment, not just on paper, but in the real world. You'll combine market insight, commercial ownership, product strategy, and team leadership to shape the future direction of a growing product portfolio. You will be the voice of the market inside the organisation, translating customer needs, competitor intelligence, and industry trends into profitable product strategies, successful launches, and long-term growth. If you've built your career around physical data centre infrastructure, connectivity, cabling, racks, power, cooling, containment, or adjacent technologies, this is an opportunity to lead at a strategic level while still maintaining close proximity to the market and customers. As Product Line Lead, you will own the commercial and strategic performance of your product portfolio from concept through to retirement. You'll work closely with engineering, operations, sales, marketing, and executive stakeholders to identify market opportunities, define product roadmaps, optimise portfolio performance, and deliver profitable growth. Alongside portfolio ownership, you'll lead and develop Product Managers within the team, creating a culture of accountability, commercial thinking, and high performance. Lead Product Strategy & Portfolio Growth Define and execute product line strategies aligned to business growth objectives Own product roadmaps, investment priorities, and lifecycle planning Identify emerging market opportunities within the global data centre ecosystem Translate customer and market intelligence into commercially successful products Drive Commercial Performance Operate the product line as a business, owning revenue, margin, and profitability Shape the Future Product Portfolio Lead the commercial contribution to product development and innovation programmes Define market requirements and target customer segments Build Strategic Market Relationships Develop relationships across the wider data centre ecosystem Establish partnerships with manufacturers, technology providers, industry stakeholders, and emerging market entrants Act as a market ambassador, representing the business with customers and key industry partners Lead People & Cross-Functional Teams Coach, mentor, and develop Product Managers and emerging talent Drive accountability, execution, and continuous improvement We're interested in speaking with commercially minded product leaders who combine strong business acumen with genuine knowledge of the physical data centre environment. Essential Experience Proven product leadership experience within a physical product environment Strong understanding of the data centre ecosystem and how infrastructure components interact Experience owning product strategy, roadmaps, pricing, and lifecycle management Strong commercial and financial acumen, including revenue and margin ownership Experience leading, coaching, and developing high-performing teams Desirable Data centre infrastructure product expertise * Connectivity or telecommunications industry experience This is a rare opportunity to take ownership of a strategically important product portfolio within a business operating at the heart of the global data centre market. You'll have genuine influence over product direction, investment decisions, market strategy, and commercial outcomes while leading a team and helping shape the next phase of growth. If you're a commercially focused product leader who understands what it takes to succeed in the physical data centre infrastructure market, we'd love to hear from you

Alternatively, Grant ThorntonAt Grant Thornton we do things differently - looking to the future, driving ambitious growth and pioneering positive change in our industry. Providing audit, tax and advisory services, we empower clients through strategic insight, curiosity, and genuine partnership. And we empower our people with real opportunity, an inclusive culture and work life balance. A true alternative. With over 5,000 people in the UK, and a presence in 150 global markets, we're on an ambitious journey, from great to exceptional, and we need the best people to help us achieve our potential. And with that comes the opportunity to help redefine what our industry looks like, and what you want from your career. Job Description:MORE THAN YOU EXPECTEDGrant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms, made up of some 58,000 people in over 135 countries. We're a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton.NEW GROUND WON’T BREAK ITSELF.Every day our teams help people in businesses and communities to do what is right and achieve their goals.We are looking for a Head of Commercial Growth Services to lead the function that turns our growth strategy into one joined-up commercial engine. Reporting to the Chief Commercial Officer, you will bring six teams together under one plan, one leadership team and one set of measures: Commercial Strategy and Analytics, Demand Generation, Meeting Origination, Bids and Pursuits, Brand and Content, and Communications.As a member of the Commercial Leadership Team, you will be the senior voice for Commercial Growth Services across the firm, shaping commercial strategy and building trusted relationships with Partners, sector and service line leaders, and senior stakeholders across Client Acceleration Services and the wider business.This role suits a leader who combines commercial rigour with a digital-first mindset. We use data, automation and better systems so our teams spend less time on process and more time on winning.We’re happy to talk flexible working and consider reduced hours and job shares, we’ll support you to balance your work and life.This role would require regular travel to the London office. A look into the roleAs a Head of Commercial Growth Services, you will:· Own the Commercial Growth Services strategy, operating model and annual plan, aligned to the firm’s growth ambitions and the Chief Commercial Officer’s priorities· Lead, coach and hold to account the six Heads who run the function’s teams, and build a high-performing, inclusive culture with clear succession and capability plans· Make sure the route from brand and demand through to meetings, pursuits and wins is seamless, measured end to end, and supported by one view of pipeline, performance and return on investment· Drive a digital-first approach, with every team using AI, automation and data by default, and sponsor the change programmes that go with it· Own the function’s budget, cost base and return on investment, and report clearly on performance with a view on what to stop, start and scaleKnowing you’re right for usJoining us as a Head of Commercial Growth Services, the minimum criteria you’ll need is significant experience leading a multi-disciplinary commercial, growth, business development or marketing function at senior leadership level, in professional services or a comparable B2B environment, with proven delivery of measurable growth outcomes such as pipeline, win rate or revenue. It would be great if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way.· A track record of leading senior leaders and shaping an operating model across different disciplines· Credibility and influence with Partners and executive stakeholders in a partnership model, where authority is earned rather than assumed· Strong commercial acumen, including budget ownership and building investment cases· Experience of leading change, including adopting new systems such as CRM and driving data-led decisions·Practical experience of applying AI or automation to improve how a commercial function works, ideally in a regulated environmentKnowing we’re right for youEmbracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.We’re also committed to supporting you through different life stages, with a range of family friendly and wider leave policies. You can find full details of our reward, benefits and leave policies on our website: Reward and benefits.Beyond the job Life is more than work. The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our firm’s values – purposefully driven, actively curious and candid but kind.We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves. It’s how it should be.SummaryLocation: London; Manchester; Reading; Leeds; Bristol; Birmingham; Milton KeynesType: Full time

Select how often (in days) to receive an alert: Life on the team We are looking to recruit a dynamic Head of Sales to lead our Data Centre & Hybrid team. If you have a passion for helping customers and would like to leverage the best technologies in the space of Data Centre & Hybrid then we have the opportunity for you. You will be responsible for leading, developing and growing a successful sales team. You will be working in a high-performing and rewarding culture and be a critical part of making that success a reality. As part of our journey to become Europe's leading independent provider of IT infrastructure services, enabling users and their business, we are looking to grow our sales team within Data Centre and Hybrid technologies with an exceptional Head of Sales to lead a team of Solutions Sales Specialists. The Data Centre & Hybrid business exists to help customers access and deploy world class infrastructure to support their applications and data and drive their business forward. As a Head of Sales, you will be responsible for leading a team of approximately 8-10 individual Sales Specialists. You will support them to drive campaigns and opportunities into the world’s largest organisations and be an instrumental part in constructing and closing deals. In your position as a sales leader you will lead from the front, spending as much time in front of customers as possible and helping to develop your team into a high performing and effective sales force. Whilst previous people management experience would be beneficial, we are also keen to hear from high-performing sales professionals who are ready to take the next step into leadership and have the passion and potential to develop and lead a successful team. What you’ll do • Drive the Data Centre & Hybrid value proposition into our enterprise customers from a leadership level, • Help qualify, construct and close high complexity technology and professional services deals with some of the world’s largest customers, • Support, coach and develop a high performing sales team – including a range of skillsets from Graduates through to 20+ year sales experts, • Work with our strategic vendor partnerships to identity new opportunities for partnering, • Build lasting relationships with key stakeholders at identified customers, • Understand and be an expert internally for our core Data Centre & Hybrid go to market propositions and advocate for these amongst the sales community, • Support the growth of the Data Centre & Hybrid Solution Area and delivery against its sales targets, • Support the Solution Area Director with the strategy of the team, • Engage within a broad virtual team across Computacenter comprising Account Managers, Client Directors, Professional Services, Solution Leaders and, • Architects to help customers access and procure key technology solutions and services. What you’ll need • Previous experience managing an enterprise level sales team or a high performing sales professional who is ready to take their next step into leadership, • Relevant experience in the Data Centre & Hybrid market – either from a reseller, services provider or vendor background, • Front-line sales experience in relevant technologies or solutions, • Excellent communicator and presenter, • Strong commercial acumen, good negotiator and understanding of complex sales cycles and governance processes, • Extensive network within the Data Centre & Hybrid partner community About us Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #winningtogether #peoplematter #J-18808-Ljbffr

This role is based in Milton Keynes, with travel required as part of the role. At Mercedes-Benz Cars, our passion lies not only in what we build and deliver, but in the people who bring it to life. We’re enthusiastic, forward-thinking and dedicated to shaping the future of mobility with sustainable solutions and outstanding customer experiences. Together, we create an inclusive workplace where everyone feels they belong, can contribute and be their best self. Our culture is built on respect and equal opportunity. We celebrate the diversity of our teams, recognising that different perspectives and experiences strengthen who we are, what we do and how we do it. As Head of Agent Performance, you will set the direction for the field sales team, lead and develop a team of District Sales Managers, and ensure the delivery of ambitious national sales, market share and finance objectives delivered through our franchise partners. We’re looking for a commercially astute and inspiring leader who takes ownership, drives accountability and continually challenges the status quo to improve performance. You will bring experience in sales leadership and commercial performance management, alongside a strong understanding of automotive retail and leading high-performing field-based teams. Working within a fast-paced environment, you will: · Lead, coach and develop a high-performing field sales team, creating a culture of accountability, continuous improvement and commercial excellence. · Champion execution of local strategic sales initiatives, ensuring consistent adoption of business priorities, campaigns and operational changes across the Agent network. · Ensure regulatory compliance, governance standards and customer outcomes are embedded throughout the sales operation, working closely with Governance & Oversight teams. · Represent franchise partner sales performance within senior leadership forums, providing clear recommendations and influencing business strategy. · Own the performance, capability and development of the District Sales Manager team, ensuring the right skills and behaviours are in place to deliver current and future business objectives. The requirements for this role are highlighted below. If your experience looks a little different and you believe you have transferable skills that would help you succeed in this role, we’d love to hear from you. · Strong commercial and strategic acumen, turning insight into growth, market share and performance. · Proven sales leadership experience, building high-performing teams and delivering results through others. · Strong performance manager, creating accountability, driving improvement and raising standards. · Excellent stakeholder management and influencing skills, with the credibility to build trusted relationships with a range of stakeholders. · Confident communicator, translating complex information into clear commercial recommendations. · Experienced change leader, driving transformation and adoption across a national network. · Customer and commercially focused, balancing customer experience with sustainable growth. · Resilient and accountable leader, confident making decisions and taking ownership. At Mercedes-Benz you are required to maintain ethical standards in accordance with our policies. You must also adhere to the company's compliance guidelines and policies including anti-bribery and all relevant competition law. Alongside a rewarding career, we offer a competitive range of benefits to support your wellbeing, lifestyle, development and future ambitions. • Flexible and hybrid working – Hybrid working for office-based roles, helping you balance your time between home and the office and the option to request flexible working arrangements., • Reward and benefits – Competitive salary, bonus scheme and a company-funded benefits bank that allows you to choose between a range of benefits to suit your lifestyle, including options such as private medical insurance, dental insurance, income protection, a health cash plan, annual leave purchase, medical screening, discounted gym membership and more., • Time to recharge – days annual leave, increasing with length of service., • Mercedes-Benz perks – The opportunity to drive a Mercedes-Benz through one of our colleague car schemes., • Planning for the future – A company pension to help build financial security for today and tomorrow., • Wellbeing support – Access to /7 Employee Assistance Programme, Peppy, Mental Health First Aiders, Menopause Support and a Virtual GP Service., • Development opportunities - Take charge of your growth with access to our Development Hub, offering learning tools, virtual and in-person training, leadership programmes, and resources to support your career development. We want every candidate to feel supported throughout our recruitment process. If there is anything we can do to help you participate fully and comfortably, please let us know. We’re committed to creating an accessible experience and will work with you to provide any support or adjustments you may need. Due to UK legislation, we can only accept applications from candidates who have the right to work in the UK. We care about your personal data. The UK General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Benefits Gesundheitsmaßnahmen Parkplatz Kantine, Café Gute Anbindung Barrierefreiheit #J-18808-Ljbffr

Head of Agent Performance This role is based in Milton Keynes, with travel required as part of the role. At Mercedes-Benz Cars, our passion lies not only in what we build and deliver, but in the people who bring it to life. We’re enthusiastic, forward-thinking and dedicated to shaping the future of mobility with sustainable solutions and outstanding customer experiences. Together, we create an inclusive workplace where everyone feels they belong, can contribute and be their best self. Our culture is built on respect and equal opportunity. We celebrate the diversity of our teams, recognising that different perspectives and experiences strengthen who we are, what we do and how we do it. As Head of Agent Performance, you will set the direction for the field sales team, lead and develop a team of District Sales Managers, and ensure the delivery of ambitious national sales, market share and finance objectives delivered through our franchise partners. We're looking for a commercially astute and inspiring leader who takes ownership, drives accountability and continually challenges the status quo to improve performance. You will bring experience in sales leadership and commercial performance management, alongside a strong understanding of automotive retail and leading high-performing field-based teams. Working within a fast-paced environment, you will: • Lead, coach and develop a high-performing field sales team, creating a culture of accountability, continuous improvement and commercial excellence., • Champion execution of local strategic sales initiatives, ensuring consistent adoption of business priorities, campaigns and operational changes across the Agent network., • Ensure regulatory compliance, governance standards and customer outcomes are embedded throughout the sales operation, working closely with Governance & Oversight teams., • Represent franchise partner sales performance within senior leadership forums, providing clear recommendations and influencing business strategy., • Own the performance, capability and development of the District Sales Manager team, ensuring the right skills and behaviours are in place to deliver current and future business objectives. The requirements for this role are highlighted below. If your experience looks a little different and you believe you have transferable skills that would help you succeed in this role, we'd love to hear from you. • Strong commercial and strategic acumen, turning insight into growth, market share and performance., • Proven sales leadership experience, building high-performing teams and delivering results through others., • Strong performance manager, creating accountability, driving improvement and raising standards., • Excellent stakeholder management and influencing skills, with the credibility to build trusted relationships with a range of stakeholders., • Confident communicator, translating complex information into clear commercial recommendations., • Experienced change leader, driving transformation and adoption across a national network., • Customer and commercially focused, balancing customer experience with sustainable growth., • Resilient and accountable leader, confident making decisions and taking ownership. At Mercedes-Benz you are required to maintain ethical standards in accordance with our policies. You must also adhere to the company’s compliance guidelines and policies including anti-bribery and all relevant competition law. Alongside a rewarding career, we offer a competitive range of benefits to support your wellbeing, lifestyle, development and future ambitions. • Flexible and hybrid working – Hybrid working for office-based roles, helping you balance your time between home and the office and the option to request flexible working arrangements., • Reward and benefits – Competitive salary, bonus scheme and a company-funded benefits bank that allows you to choose between a range of benefits to suit your lifestyle, including options such as private medical insurance, dental insurance, income protection, a health cash plan, annual leave purchase, medical screening, discounted gym membership and more., • Time to recharge – 25 days annual leave, increasing with length of service., • Mercedes-Benz perks – The opportunity to drive a Mercedes-Benz through one of our colleague car schemes., • Planning for the future – A company pension to help build financial security for today and tomorrow., • Wellbeing support – Access to 24/7 Employee Assistance Programme, Peppy, Mental Health First Aiders, Menopause Support and a Virtual GP Service., • Development opportunities - Take charge of your growth with access to our Development Hub, offering learning tools, virtual and in-person training, leadership programmes, and resources to support your career development. We want every candidate to feel supported throughout our recruitment process. If there is anything we can do to help you participate fully and comfortably, please let us know. We're committed to creating an accessible experience and will work with you to provide any support or adjustments you may need. Due to UK legislation, we can only accept applications from candidates who have the right to work in the UK. We care about your personal data. The UK General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group at the following address: HPC W079 70546 Stuttgart, . #J-18808-Ljbffr

Case Management Platform Specialist Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will do Understand the business • Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. • Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. • Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform • Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. • Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. • Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. • Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations • Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. • Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. • Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. • Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support • Plan and run testing and user acceptance testing with the business. • Train end users and team leaders, and write the guidance and knowledge base articles they need. • Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. • Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform • Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. • Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. • Work with the business analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. • Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. • Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. • Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. • Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable • Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. • Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. • SQL, and experience of reporting from a data warehouse or database. • Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. • Experience of Agile delivery. • Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). • Experience of rolling a platform out to more than one business or brand. • Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users on a workflow platform. • A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer • A role with real ownership of a platform that touches most of the business. • A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. • Two business analysts to work with. • The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. • Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail TPBN1_UKTJ

Jira Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will do Understand the business • Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. • Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. • Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform • Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. • Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. • Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. • Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations • Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. • Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. • Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. • Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support • Plan and run testing and user acceptance testing with the business. • Train end users and team leaders, and write the guidance and knowledge base articles they need. • Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. • Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform • Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. • Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. • Work with the business analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. • Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. • Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. • Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. • Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable • Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. • Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. • SQL, and experience of reporting from a data warehouse or database. • Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. • Experience of Agile delivery. • Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). • Experience of rolling a platform out to more than one business or brand. • Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users on a workflow platform. • A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer • A role with real ownership of a platform that touches most of the business. • A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. • Two business analysts to work with. • The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. • Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail TPBN1_UKTJ

CRM Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will do Understand the business • Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. • Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. • Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform • Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. • Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. • Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. • Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations • Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. • Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. • Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. • Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support • Plan and run testing and user acceptance testing with the business. • Train end users and team leaders, and write the guidance and knowledge base articles they need. • Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. • Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform • Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. • Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. • Work with the business analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. • Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. • Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. • Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. • Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable • Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. • Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. • SQL, and experience of reporting from a data warehouse or database. • Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. • Experience of Agile delivery. • Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). • Experience of rolling a platform out to more than one business or brand. • Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users on a workflow platform. • A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer • A role with real ownership of a platform that touches most of the business. • A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. • Two business analysts to work with. • The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. • Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail TPBN1_UKTJ

ServiceNow Software Engineer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will do Understand the business Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. • Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. • Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. • Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. • Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. • Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. • Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. • Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. • Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support Plan and run testing and user acceptance testing with the business. • Train end users and team leaders, and write the guidance and knowledge base articles they need. • Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. • Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. • Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. • Work with the business analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. • Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. • Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. • Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. • Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. • Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. • SQL, and experience of reporting from a data warehouse or database. • Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. • Experience of Agile delivery. • Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). • Experience of rolling a platform out to more than one business or brand. • Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users on a workflow platform. • A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer A role with real ownership of a platform that touches most of the business. • A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. • Two business analysts to work with. • The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. • Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail TPBN1_UKTJ

BAM UK & Ireland is looking to recruit an experienced and motivated Senior Quantity Surveyor who can strengthen our existing team on the new Fanellan substation, located near Beauly, Inverness-shire. Initially, you will be based out of our Kilsyth office, before transitioning to site during the project delivery phase where you will likely be on site a minimum of 3 days per week with the remaining 2 days at one of our head offices (Kilsyth or Inverness). A living‑away allowance will be provided for working away from home along with other package benefits. This is a fantastic opportunity to be part of a high‑performing team working on complex and meaningful infrastructure projects that are shaping the future of energy in Scotland. As a Senior Quantity Surveyor, you will be responsible for the following: • Managing diverse projects, ensuring quality, timeliness, and cost-effectiveness, with an emphasis on adding value, • Collaborating in joint venture projects, building productive relationships, • Excelling in contract negotiation for optimized project profitability, • Mentoring teams and enhancing operational capabilities, • Showcasing exceptional collaboration and communication skills, • Excelling in multitasking to meet deliverables without compromising quality, • Manage, supervise and mentor your reports within the commercial structure, • Provide and control the strategy of commercial contacts with clients representatives, • Provide commercial contact with supply chain partners through pre‑contract meetings, contract vetting and input to subcontract documents, • Commercial management of subcontractors, • Monitor the timely production of reliable cost performance data, • Produce and present monthly/quarterly reportsBe responsible for the timely production of appropriate levels of applications for payments in accordance with the provisions of the conditions of contract, • Providing commercial advice to the site team and management on all contractual issues, • Produce the financial assessment of insurance claims with the insurers representatives Necessary: • Successful experience as a Senior Quantity Surveyor, or at Quantity Surveyor level looking to take the next step in your career, demonstrating effective core commercial skills, • Experience of NEC forms of contract, • Demonstrable ability to mentor and coach direct reports, • Ability to establish and maintain collaborative relationships with the project team including the Client, Project Managers and Designers, • Have the confidence and ability to work within a team environment, and to have a positive influence on outcomes, • Relevant qualification (Degree, HNC/D) ??????? Advantageous: • Early Contractor Involvement experience, • Experience of target cost contracts, • Relevant Professional qualification (CICES/RICS), • Competitive salary, • A wide range of family‑friendly policies, • Company car/car allowance/travel allowance, • 8 % matched pension contributions, • Private healthcare, • Life assurance, • 26 days holiday, • 2 wellbeing days, • 1 volunteering day, • Personal and professional development JBRP1_UKTJ #J-18808-Ljbffr

Salesforce Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will do Understand the business Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. • Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. • Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. • Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. • Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. • Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. • Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. • Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. • Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support Plan and run testing and user acceptance testing with the business. • Train end users and team leaders, and write the guidance and knowledge base articles they need. • Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. • Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. • Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. • Work with the business analysts and coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. • Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. • Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. • Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. • Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. • Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. • SQL, and experience of reporting from a data warehouse or database. • Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. • Experience of Agile delivery. • Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). • Experience of rolling a platform out to more than one business or brand. • Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users on a workflow platform. • A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer A role with real ownership of a platform that touches most of the business. • A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. • Two business analysts to work with. • The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. • Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail TPBN1_UKTJ

As our Strategic National Account Manager, you will be leading a team of three Account Managers delivering against a strategic account valued at c£20m of revenue. You’ll be a coach, a mentor and client facing. Splitting your time between head office and client meetings, you’ll be a commercially driven individual with a proven track record in contract electronic manufacturing. Office based (Milton Keynes) 50% of the time (plus client meetings / WFH) Northampton, Bedford, Cambridge, Luton, Huntingdon, Leighton Buzzard, Stevenage, St Neots Strategic National Account Manager – Contract Electronics This role is a strategic leadership role where you will be the driving force behind key relationships with one of the most respected names in UK defence sector – an organisation where precision, process, and performance matter. Strategic National Account Manager – Contract Electronics As our Strategic National Account Manager, you will: • Lead, coach and inspire a team of 3 direct Account Managers, working closely with support teams to ensure client satisfaction., • Oversee and develop a major account worth c£20m, ensuring relationships are driven across all UK sites at senior stakeholder level., • Work cross-functionally with engineering, operations, and quality to deliver world-class outcomes., • Work closely with the Managing Director accurately reporting forecasts, budgets and performance. Strategic National Account Manager – Contract Electronics To be successful in your application, you’ll be a people leader, someone who takes pride in developing others, consistently managing the fine balance between customer satisfaction, profit and what’s right. You’ll need experience of: • Sub contract manufacturing, ideally in electronics, PCBA, and have, • Managing a multi-million complex account, • Cross functional people leadership driven by collaboration, development and partnerships Management. As an integrated partner to the major Aerospace / Defence players, we manufacturer key components for some of the most recognisable brands on the planet. With a global presence we pride ourselves on being a local business who values empathy best practice and world class service #J-18808-Ljbffr

Select how often (in days) to receive an alert: We are looking to recruit a dynamic Head of Sales to lead our Data Centre & Hybrid team. If you have a passion for helping customers and would like to leverage the best technologies in the space of Data Centre & Hybrid then we have the opportunity for you. You will be responsible for leading, developing and growing a successful sales team. You will be working in a high-performing and rewarding culture and be a critical part of making that success a reality. As part of our journey to become Europe's leading independent provider of IT infrastructure services, enabling users and their business, we are looking to grow our sales team within Data Centre and Hybrid technologies with an exceptional Head of Sales to lead a team of Solutions Sales Specialists. The Data Centre & Hybrid business exists to help customers access and deploy world class infrastructure to support their applications and data and drive their business forward. As a Head of Sales, you will be responsible for leading a team of approximately 8-10 individual Sales Specialists. You will support them to drive campaigns and opportunities into the world’s largest organisations and be an instrumental part in constructing and closing deals. In your position as a sales leader you will lead from the front, spending as much time in front of customers as possible and helping to develop your team into a high performing and effective sales force. Whilst previous people management experience would be beneficial, we are also keen to hear from high-performing sales professionals who are ready to take the next step into leadership and have the passion and potential to develop and lead a successful team. • Drive the Data Centre & Hybrid value proposition into our enterprise customers from a leadership level, • Help qualify, construct and close high complexity technology and professional services deals with some of the world’s largest customers, • Support, coach and develop a high performing sales team – including a range of skillsets from Graduates through to 20+ year sales experts, • Work with our strategic vendor partnerships to identity new opportunities for partnering, • Build lasting relationships with key stakeholders at identified customers, • Understand and be an expert internally for our core Data Centre & Hybrid go to market propositions and advocate for these amongst the sales community, • Support the growth of the Data Centre & Hybrid Solution Area and delivery against its sales targets, • Support the Solution Area Director with the strategy of the team, • Engage within a broad virtual team across Computacenter comprising Account Managers, Client Directors, Professional Services, Solution Leaders and, • Architects to help customers access and procure key technology solutions and services., • Previous experience managing an enterprise level sales team or a high performing sales professional who is ready to take their next step into leadership, • Relevant experience in the Data Centre & Hybrid market – either from a reseller, services provider or vendor background, • Front-line sales experience in relevant technologies or solutions, • Excellent communicator and presenterStrong commercial acumen, good negotiator and understanding of complex sales cycles and governance processes, • Extensive network within the Data Centre & Hybrid partner community Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #winningtogether #peoplematter #J-18808-Ljbffr

Application Deadline: 30 October 2026 Department: Technical Employment Type: Permanent Location: Milton Keynes A little bit about us East West Rail is an infrastructure programme connecting communities between Oxford and Cambridge, a region currently underserved by transport. We have a once-in-a-generation opportunity to change that, improving prosperity for people and places along the way. East West Railway Company (EWR Co) was created by the Department for Transport (DfT) to oversee delivery of East West Rail, from construction through to services running, making sure the railway comes together in the right way. The programme is projected to deliver a £6.7 billion annual boost to the regional economy by 2050. Role Summary As Head of Asset Management and Maintenance, you will establish and lead EWR Co's asset management and maintainability strategy. You will make sure that whole-life asset performance, maintainability, reliability and asset information requirements are built into design, delivery and handover. You will provide strategic leadership for asset management, develop key stakeholder relationships, and ensure alignment with future infrastructure owners and maintainers. The Technical function owns the specification for the scheme, interpreting the business case and purpose, and translating these into a system requirements set. Its work falls into two broad areas: establishing standards and requirements, and assuring that these are met during both design and delivery. This work spans a number of domains, each requiring specialist technical capability to provide the right level of knowledge, support and innovation. In this role, you will: • Integrate maintainability into the design and construction phases of the railway, ensuring future maintenance efficiency, whole life cost, and performance, reliability, availability, maintainability and safety (PRAMS) outcomes., • Lead engagement with Network Rail, National Highways, utility companies and other key stakeholders to develop aligned asset management approaches and collaborative relationships that support successful railway delivery and future operation., • Develop and implement an asset management system to support the lifecycle management of railway and associated infrastructure assets., • Establish protocols for data capture and management, so that accurate and comprehensive asset information is available for decision-making., • Provide technical assurance that designs adequately address maintainability, reliability, availability, safety and asset information requirements, and that supporting asset information processes are effective and fit for operational handover., • Establish and continuously improve EWR Co's asset management framework, ensuring compliance with relevant legislation, industry standards and recognised best practice, including ISO 55001 principles., • Prepare and present reports on asset management performance, maintenance strategies and system effectiveness to senior management and stakeholders., • Manage, coach and develop your direct reports to support individual growth, leading continuous improvement through regular performance management and compliance with organisational policies., • Take responsibility for your own and others' health and safety, adopting and working to EWR Co's Health and Safety principles., • Keep taxpayers' money at the forefront of your decisions, and seek creative solutions to challenges and opportunities., • Act as a role model for EWR Co's vision and behaviours, working in line with EWR Co's Ways of Working and encouraging others to do the same. Essential Criteria You will bring: • A background in asset management and maintenance within large-scale infrastructure or railway projects, with an understanding of maintainability principles and practices., • Experience developing and managing asset management systems and data capture processes, including the use of relevant software and technologies., • Knowledge of asset management industry best practice, including ISO 55001, and experience implementing it across major programmes., • Leadership of asset management strategy and its implementation within major rail or infrastructure programmes., • An understanding of asset lifecycle management, maintainability, reliability and performance management principles., • A record of working collaboratively with multiple stakeholders, including regulatory bodies and infrastructure owners, to align asset management strategies., • Experience leading teams and developing organisational capability. Desirable Criteria It would also be great if you have: • Experience influencing senior stakeholders across delivery organisations, infrastructure owners, operators and regulators., • Membership of the Institute of Asset Management or an equivalent recognised institute, or equivalent experience., • Competitive salary that reflects your skills and experience, • Up to 12% employer pension contribution to support your future, • 36 days annual leave (including bank holidays) plus the option to buy up to 2 extra days, • 2 volunteering days, a chance for you to give back to the community, • Enhanced family-friendly policies to support you and your loved ones, • Life assurance (4x your annual salary) for peace of mind, • Employee Assistance Programme for confidential support when you need it, • Access to Perkbox for a wide range of discounts and wellbeing benefits, • Recognition programme, including on-the-spot and annual awards, • Advanced learning and development opportunities to help you grow. Diversity and Inclusion: At East West Railway Company, we’re committed to building an inclusive railway for all. We believe that to do that, we must nurture a diverse team that represents the UK communities that we impact. Our approach is simple - to create an environment where everyone is welcome and able to be themselves. We celebrate diversity and are proud to be an equal opportunity employer, encouraging applications from all backgrounds and experiences. If you want to connect lives and unlock the future, then we’d love to hear from you. #J-18808-Ljbffr

Integration Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will do Understand the business • Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. • Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. • Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform • Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. • Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. • Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. • Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations • Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. • Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. • Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. • Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support • Plan and run testing and user acceptance testing with the business. • Train end users and team leaders, and write the guidance and knowledge base articles they need. • Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. • Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform • Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. • Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. • Work with the business analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. • Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. • Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. • Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. • Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable • Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. • Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. • SQL, and experience of reporting from a data warehouse or database. • Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. • Experience of Agile delivery. • Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). • Experience of rolling a platform out to more than one business or brand. • Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users on a workflow platform. • A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer • A role with real ownership of a platform that touches most of the business. • A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. • Two business analysts to work with. • The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. • Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail TPBN1_UKTJ

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