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White Collar Factory (95009), United Kingdom, London, London Senior Software Engineering Manager What you’ll do * You’ll support a cross-functional group of 3 to 4 engineering teams to design, develop and integrate software features that are delightful and vital to the lives of credit card consumers across all walks of life * Coach and nurture your engineering managers on how to build, empower and operate teams to achieve their goals * Collaborate with product managers and designers on the overall product roadmap for a key business goal * Provide sound stewardship of the platform and capabilities created and owned by your teams * Be part of the engineering leadership team that evolves and enhances our capability, by defining and adopting best practices * Play a lead role in the development of your teams culture, their vision and how they achieve it * Work with associates across the business to identify, lead and drive change that impacts associates beyond your team What we’re looking for * You’ll have experience in leading and supporting multi-disciplined engineering teams to achieve business goals * You’re comfortable in reaching technical trade-offs between short-term team and long-term business needs * You’re passionate about recruiting and developing great engineering talent * You'll demonstrate the ability to communicate effectively and work together across engineering to maximise inner-sourcing opportunities and reduce waste What you’ll get to learn (any previous experience would be advantageous) * An in-depth understanding and experience working with the cloud/AWS and the opportunities that it brings * Solving real world problems and being comfortable working in a complex regulated environment Where and how you'll work This is a permanent position and can be based in either our London or Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Head of Science - HaveringHead of Science - Permanent, Full TimeHead of Science - September 2026 StartHead of Science -£45,870 - £64,154 per year(dependent on experience) • Are you an experienced Science teacher ready to take the next step into leadership? Head of Science – The Role A well-established secondary school in Havering is seeking to appoint an ambitious and inspiring Head of Science on a permanent basis from September. As Head of Science, you will: • Lead and manage the Science department, including Biology, Chemistry and Physics, • Develop and implement a clear vision for teaching and learning within the faculty, • Monitor student progress and drive improved outcomes across all key stages, • Support, coach and develop members of the Science team, • Oversee curriculum planning, assessment and departmental resources Head of Science – The School This inclusive and high-achieving secondary school in Havering is recognised for its strong leadership, supportive staff culture and commitment to academic excellence. The school is conveniently located just a short walk from the local train station, making it highly accessible via public transport. There are also excellent transport links in the surrounding area, and on-site parking is available for staff. The school offers: • A supportive and experienced Senior Leadership Team, • A well-resourced Science department with modern laboratories, • Clear behaviour policies and a positive learning environment, • Excellent CPD and leadership development opportunities

Primary School Deputy Headteacher Are you an experienced senior leader looking to embark on a new challenge this September? Perhaps you are an experienced teacher or middle leader looking to step into leadership? Do you have experience leading within a primary school and wanting to work in a primary school in Waltham Forest, London that is highly regarded in the borough? Are you committed to inclusion and passionate about learning? Academics are currently working with a successful primary school located in Waltham Forest, London who are looking for a Primary School Deputy Headteacher to join them from September 2026 on a permanent contract. Primary School Deputy Headteacher Waltham Forest, London September 2018 Start £63,000 - £75,000 per annum 3 Form Entry School Great education and training opportunities! This primary school based in Waltham Forest, London is of 'good' OFSTED and looking for a Deputy Headteacher who can work alongside the Head and other members of the senior leadership team to keep driving the schools values into an outstanding environment for teaching and learning. You must be able to demonstrate: • Consistently excellent classroom practice resulting in high level of pupils enjoyment & progress, • Dedication to leading and promoting high quality teaching and learning This Primary School Offer: • Amazing children & young people and supportive, talented and committed colleagues, • A dynamic and energetic environment focused on delivering our vision and ethos, • A school culture where learning, enquiry and dialogue are integral to leadership at all levels, • A purpose-built building and well-resourced learning environment, • Regular leadership coaching, • Opportunities to undertake further academic study or qualification, • The opportunity to undertake a key role in determining the best possible outcomes for our pupils Primary School Deputy Headteacher

Head of Substation - Plant & P&C DesignLondon, Stowmarket, Leeds HybridPermanent – Full TimeCompetitive (DOE) + Car/ Car Allowance & Flexible Benefits As Head of Substation (Plant & P&C Design) you will lead the substation engineering function responsible for both electrical plant and Protection & Control (P&C) design across substations from distribution up to transmission voltages (typically 33kV–400kV). You will act as the technical authority and strategic lead for substation design, ensuring delivery of safe, compliant, high-quality engineering solutions that meet client requirements, regulatory standards, and industry best practice. You will shape technical strategy, develop design processes, manage multi-disciplinary teams, support business development, and engage with key external stakeholders including UK Transmission Operators (e.g., National Grid, SSEN), Distribution Network Operators, contractors, and clients. Some of the key deliverables in this role will include: Strategic Leadership • Lead and evolve the substation design function (both Plant and P&C disciplines), defining technical standards, best practices, and long-term capability goals., • Champion safety-by-design, quality assurance, and compliance with UK/EU legislation and industry standards (ENA, BS, IEC)., • Oversee Primary (Plant) design, including specification, layout, and detailed engineering of switchgear, transformers, buswork, earthing, auxiliary supplies, and associated equipment., • Direct Protection & Control design strategy, including protection philosophies, schemes, relay settings, interlocking, SCADA interfaces, logic, and communications systems., • Provide technical governance on major substation projects from concept through FEED, detailed design, construction support, and commissioning., • Drive quality, consistency, and risk mitigation across design work packages and oversee design assurance processes., • Build, coach, and mentor a high-performing team of engineers and technical specialists., • Define career pathways, training plans, and performance objectives within the substation design function., • Act as a senior technical representative in meetings with clients, regulators, and partners., • Liaise with external design houses, equipment vendors, contractors, and suppliers to optimise technical solutions and delivery outcomes. What we’re looking for: • Proven senior experience in substation design leadership within the UK-Transmission & Distribution sector., • Deep understanding of electrical plant engineering and Protection & Control systems for substation environments up to 400kV., • Strong knowledge of UK/National Grid technical standards, grid codes, and regulatory frameworks., • MEng / BEng Degree in Electrical Engineering, • Chartered Engineer (CEng) with IET (or working towards it) advantageous. At Freedom, we believe in attracting and retaining the best talent by offering great benefits and career progression opportunities, including: * • Pension with up to 8% employer contribution, • Private Medical Insurance, • Personal Wellbeing and Volunteer Days, • Salary Sacrifice Car Scheme (Hybrid/Electric Vehicle), • Flexible benefits (e.g., Dental Insurance, Gym Memberships, Tax-Free Bikes) As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us : Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. #Freedom#LI-CN1#LI-hybrid

The Job: • Job Title: Head of Engineering, • Industry: Enterprise SaaS - High volume transactions, • Tech stack: GCP, Golang, PHP, • Working Set-Up: Hybrid working set-up (Central London an average of once per month), • Salary - £100,000-£120,000 p/a (dependent on experience), • Benefits - Discretional 10% annual bonus, 25 days annual leave +BH's, private healthcare and more This is a hire of high importance for one of Leo technology's key clients. This company, who are industry leaders in retail and hospitality loyalty software (enterprise SaaS), are looking to appoint a Head of Engineering to lead the engineering team and continue driving the evolution of their cloud-based technology platform while they focus on moving to a more cloud-native SaaS architecture. In this role, you will be responsible for owning the engineering strategy, delivery, and operational performance, ensuring the company effectively deliver a reliable, secure platform for their enterprise customers, all while executing a multi-year technology transformation. This position is instrumental in the company achieving their next phase of growth, and as a result, you will be given the opportunity to shape the future technical foundation of the business while leading teams through change. You'll be tasked with balancing innovation with reliability for global enterprise customers. This role is ideal for an experienced Engineering Manager / Head of Engineering who has experience leading multiple engineer teams, contributing to the overall technical strategy, and leading cloud-native transformation programs. Key Responsibilities (not limited to): • Define and execute the engineering strategy supporting the companies transition to a cloud-native, service-oriented architecture, • Act as a senior technical leader and point of escalation for complex technical decisions, • Lead, develop, and coach engineering managers / technical leaders, • Own delivery and engineering health metrics (incl. reliability, quality, and technical debt), • Improve Agile delivery practices, • Work with key stakeholders to manage the transition from monolithic systems to distributed, cloud-native services, • Experience working in a Engineering Manager or Head of Engineering role with similar responsibilities, • Extensive experience and understanding of GCP and it's capabilities, • Experience working in Go / PHP environments (you do not need to be able to do hands on coding with these technologies), • Demonstrated ability to lead complex technical changes or platform modernisation, • Extensive experience in software engineering, including leadership of multiple teams, • Experience working with transactional platforms (low latency) Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website

We are looking for a Security Platform Engineering Manager to define, build and operate a portfolio of reusable security capabilities that can be consumed by engineering squads as part of our product delivery. This role will combine technical leadership with hands on engineering, ensuring that security controls are delivered as code, embedded into infrastructure and CI/CD pipelines, and aligned to our AWS first, Terraform led platform model. We are looking to expand and mature further our Platform Engineering capabilities by introducing a Security Platform Engineering team, with a goal to make secure by default the best and easiest path for squads building customer facing services. This team will engineer and operate reusable security capabilities as internal products, embedding security controls directly into infrastructure, CI/CD pipelines and service templates. Working closely with Cloud Platform Engineering, Security Operations and other engineering squads, the function will focus on reducing risk through automation, consistency and developer experience. The successful candidate will be responsible for shaping the roadmap, forming the team to deliver it, driving adoption across build and run squads, and ensuring that security becomes a scalable, automated and measurable capability rather than a manual or reactive process. ROLE AND RESPONSIBILITIES • Work with the Head of Cloud and security stakeholders to define the strategic direction and technical vision of security platform engineering at CMC, • Build and lead a small team responsible for delivering security capabilities as reusable platform “products”, • Own the roadmap and technical delivery of these capabilities across cloud infrastructure, CI/CD, IAM, application integration patterns and more, • Engage and collaborate with internal customers and understand up and coming use cases for the security platform, • Deliver hands on contributions to the platform; set technical standards and approach, • Operate and support the security platform services with clear reliability expectations and continuous improvement, • Drive measurable adoption of security platform services across engineering teams and report on coverage, risk reduction and maturity, • Stay up-to-date on industry trends and emerging technologies and incorporate them into the platform roadmap as necessary Required: Demonstrable experience in the following: • Securing cloud native workloads, ideally within AWS and serverless architectures, • Managing services required to deliver secure applications such as firewalls, package management and secrets management, • Deep understanding of IAM, least privilege access design and secure service to service communication patterns, • Integrating security controls into CI/CD pipelines, preferably using GitHub Actions, • Enforcing security standards on Infrastructure as Code (e.g. via Policy as Code), • Ability to translate regulatory or security policy requirements into practical, automated engineering controls, • Leading team technical delivery in a cross functional environment with multiple stakeholder groups, • Experience writing Terraform to configure and manage security tooling and services, • Experience with GitHub Advanced Security features such as code scanning, dependency review and secret scanning, • Experience in developing hardened golden image pipelines for containers and virtual machines, • Experience integrating Wiz or similar CNAPP tools into developer workflows, • Experience delivering identity or access management capabilities as shared internal services, • Experience operating in a Platform Engineering model supporting build and run squads in a regulated environment CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Head of SHE UK Wide Permanent Competitive + Flexible Benefits Summary We’re hiring for a critical leadership role within our Built Environment division: Head of SHE (Safety, Health and Environment). This is an exciting opportunity to shape and drive SHE strategy at divisional level, working as part of the Senior Leadership Team. You will lead our SHE function, influence culture across our operations, and ensure compliance with Group SHE standards, helping us continue to embed an industry-leading approach to safety, health, and environmental performance. As the Head of SHE, you’ll set strategy, develop policy, build capability, and act as the division’s SHE figurehead internally and externally. This role reports directly to the Managing Director and has responsibility for the SHE team across the division. Some of the key deliverables in this role will include: Health & Safety Leadership • Develop and implement divisional SHE strategy and policy to meet internal and external compliance standards., • Ensure the “Safety First and Foremost” message is embedded across all Built Environment division activities., • Promote the highest levels of SHE standards, practices and behaviours across the organisation., • Strengthen the SHE function by developing competencies aligned to industry and Group best practice., • Lead, develop and support the SHE team through clear objectives, accountability and performance management., • Build and manage effective relationships with internal and external stakeholders, representing the division as a SHE authority., • Ensure adherence to all statutory and regulatory SHE standards, plus Group SHE requirements., • Maintain certification, accreditation and compliance across all sites., • Lead reporting of divisional SHE performance in line with Group standards., • Identify trends and work with local management to develop proactive solutions. We need someone with substantial SHE leadership experience within a complex operational environment — ideally within construction and engineering sectors. We’re also looking for the following: Experience • Significant experience delivering sustained SHE performance improvement through leadership and behavioural change., • Strong understanding of SHE governance, compliance and management systems., • Strong strategic thinking with the ability to translate strategy into operational performance., • Excellent stakeholder management skills, with the ability to engage at all levels. We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: • Pension with a leading provider and up to 8% employer contribution, • 25 days holiday, • Personal Wellbeing and Volunteer Days, • Private Medical Insurance, • Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice), • Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. #LI-MD1

Seva Education is committed to safeguarding and promoting the welfare of children. All applicants must be willing to undergo child protection screening, including checks with past employers, prohibition from teaching and the Disclosure & Barring Service. Job Title: Special Education Needs Coordinator (SENCO) Location: Kings Cross Salary range: £51,151 - £60,352 Responsible to: Head of School PURPOSE OF THE ROLE • To assist in the promotion, direction and oversight of high standards of teaching and learning, pupil/ student achievement and progression through effective inclusion for pupils with special educational needs., • Be consistent in the delivery of all the Seva Education policies and practices., • Managing, developing and maintaining high-quality SEN provision, • Observing pupils in the classroom, to coach and train colleagues, • Keeping all paperwork including records and policies, up to date and actioned, as appropriate, • Meet with parents to support SEN and pupils/ student healthcare., • To monitor the quality of SEN support delivered both by teachers and teaching assistants., • To ensure accurate and timely responses to commissioning partners and to maintain the SEND register of pupils/ students., • To ensure that awareness of SEND issues is maintained across all the teaching staff., • Be a role model for pupils/ students through personal presentation and professional conduct., • Perform particular duties in accordance with school procedures to ensure pupil safety., • Model a determination to succeed and a positive attitude to your work. Strategic direction and development of SEN Provision in the school (with the support of, and under the direction of the Head of School) • Deliver timely responses to commissioners to admit suitable pupils/ students to Seva institutions, • Exercise a key role in assisting colleagues with the strategic development of SEN policy / provision;, • Support all staff in understanding the needs of SEN pupils and ensure the objectives to develop SEN are reflected in the school improvement plan;, • Monitor progress of objectives and targets for pupils with SEN from teachers' plans, evaluate the effectiveness of teaching and learning by work analysis and use these analyses to guide future improvement;, • Analyse and interpret relevant school, local and national data and advise colleagues on the level of resources required to maximise achievement;, • Liaise with staff, parents,external agencies and other schools to coordinate their contribution, provide maximum support and ensure continuity of provision. Teaching and Learning • support the identification of and disseminate the most effective teaching approaches for pupils with SEN;, • work with colleagues to develop effective ways of bridging barriers to learning through, • assessment of needs, • target setting, including Personalised Learning Plans (PLPS) and Personalised Adaptive Provision Plans (PAPP’s), • delivering a recording system for progress, • collect and interpret specialist assessment data to inform practice;, • undertake day-to-day co-ordination of SEN pupils' provisions through close liaison with staff, parents and external agencies;, • work with colleagues to ensure all pupils learning is of equal importance and that there are realistic expectations of pupils;, • consider the range of teaching strategies / equipment that could be utilised for pupils requiring specialist provision;, • To write reports for parents on the pupils receiving specific teaching, • To liaise with parents and carers concerning pupil progress and concerns, and concerning updates to the PLPS/PAPPS, and to be proactive in communication about these issues, • To make recommendations to parents concerning the use of external agencies for identifying SEN, • Writing annual review reports in co-operation with therapy and teaching staff., • Communicating with external agencies to identify support packages such as CAHMs, Social Care etc., • Providing information and supporting the Executive Headteacher with creation of Individual Healthcare Plans., • Reviewing referral documents to provide input during panel meetings., • Providing professional insight for referrals. Professional Knowledge and Development • To maintain a thorough and up to date knowledge and understanding of the current SEND Code of Practice and of the school’s curriculum and policies, • To participate in INSET provided by the school and where appropriate to lead INSET on SEND issues., • To ensure that the School’s Health and Safety Policy is followed. Other Professional Requirements • Support annual reviews and attend / chair when necessary., • Liaise with other school SENCOs as required., • Complete school visits as part of the referral/consultation process. Safeguarding Children and Adults Seva Care Group ensures all employees have a responsibility to support the school in its duties by: • Attending mandatory training on Safeguarding children., • Being familiar with individual and the School’s requirements under relevant legislation., • Adhering to all relevant national and local policies, procedures, practice guidance and professional codes (KCSIE).

To see more Chinese jobs please follow us onWeChat: teamchinapf AND pfteamchina Ref: 23260 The Skills You'll Need: Fluent in Mandarin, Extensive / Solid of IT experience, including team leadership. Your New Salary: Up to £100k, depending on experience Office based Perm Start: ASAP Deputy Head of IT - What You'll be Doing: • Support the Head of IT in designing, implementing and maintaining the firm’s IT strategy., • Assist in developing and enforcing IT policies, procedures and architectural frameworks in line with group standards, regulatory requirements and best practices., • Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity., • Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls., • Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance., • Maintain strong collaboration with group IT, supporting policy alignment, reporting and joint initiatives., • Work closely with business units to identify technology needs, propose IT solutions and support implementation., • Assist in maintaining and testing Business Continuity Plans and disaster recovery arrangements; participate in the Business Continuity Committee., • Support implementation of approved systems and controls in compliance with relevant legislation, regulatory requirements and group policies., • Monitor team workload, task allocation and performance to ensure effective delivery and reliable production systems., • Provide coaching, mentoring and knowledge-sharing to IT team members; identify training needs and support skills development., • Manage IT assets, suppliers and contractual relationships in accordance with internal procurement and compliance requirements., • Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management., • Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required., • Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight., • Bachelor’s degree in Information Technology, Computer Science or related discipline; Master’s degree preferred., • Extensive / Solid of IT experience, including team leadership and project delivery., • Strong technical knowledge across IT infrastructure, systems administration, networks, applications and cybersecurity., • Experience in IT governance, ITIL processes, change management and incident management., • Strong understanding of financial services IT environments, regulatory requirements and risk controls., • Excellent communication, stakeholder management and decision-making skills., • Ability to coach and develop teams; experience managing distributed teams is desirable., • Strong vendor management and negotiation capabilities., • Sound knowledge of Business Continuity/Disaster Recovery frameworks., • Working knowledge of networking, firewalls, CUCM, cybersecurity tools and cloud/infrastructure technologies., • Experience with trading systems, exchange connectivity, FIX protocols and back-office integrations is advantageous., • Ability to work under pressure, manage competing priorities and deliver within deadlines. Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

The Capital Programme Lead will lead property-related projects within the not-for-profit sector, ensuring successful delivery in alignment with organisational goals. This role requires expertise in programme management and a strategic approach to managing resources and stakeholders in London. Client Details Our client a London based Higher Education provider and this role sits in the projects and estates team and you will be a key member of the SLT reporting into the Director of Property and Estates. Description As the Capital Programme Lead, you will: • Act as a senior leader within the organisation, shaping and embedding a culture of accountability, collaboration, and continuous improvement across all programme and project delivery activities., • Provide visible leadership and direction across the department, modelling One Team values and supporting the alignment of project delivery with Vision 2028 priorities., • Influence and support senior stakeholders, including University Executive Board members, to ensure that estates development and investment decisions are evidence-based, affordable, and strategically aligned., • Act as the lead interface between programme teams, governance boards, and the wider University community, ensuring transparency, communication, and collective ownership of delivery outcomes., • Lead the successful delivery of the University's capital programmes, ensuring adherence to governance processes, timescales, and budgets., • Develop and implement effective programme controls, including risk management, reporting, benefits tracking, and gateway assurance., • Oversee performance across multiple work streams, identifying opportunities to streamline delivery and improve value for money., • Support project managers to achieve consistently high standards of delivery, providing guidance, mentoring, and constructive challenge., • Lead the coordination of complex programmes that involve multiple interdependent projects and stakeholders., • Lead, coach, and develop staff within the capital works team and across delivery streams, ensuring a high-performing, engaged, and inclusive workforce., • Promote professional development and capability building, supporting the use of RICS, APM, or other relevant professional frameworks. A successful Head of Programme Management should have: • Significant experience of leading the delivery of large and complex capital programmes in a client or consultancy environment., • Proven track record of implementing effective programme governance, assurance and performance management frameworks, • Strong leadership and influencing skills, with the ability to engage effectively across senior levels and manage diverse stakeholder groups As the Capital Programme Lead, you will receive a: • Competitive salary., • Comprehensive benefits package., • Opportunity to work within the not-for-profit sector in London., • Engaging and supportive organisational culture., • Step up into a head of role with room to grow

We would like to hire an outstanding Facilities Supervisor to help support our school facilities team. The purpose of the post will be to assist the Facilities team in providing support to the life of the school in its many non-teaching aspects. There will be a particular emphasis on overseeing the cleaning and security contract, general repairs and maintenance, supervision of the school keepers and reception staff and associated functions, as well as ensuring the health & safety and well-being needs are met for all pupils, staff and visitors. The post will involve being hands on, ensuring all the facilities functions can be maintained to meet the school’s needs. A good team working culture is encouraged especially during busy periods and periods of sickness, leave or extended absence. It is important that all facilities staff are familiar with all aspects of the wider facilities and operational teams’ roles to enable staff to cover different shift patterns and responsibilities Main Duties :- Facilities Management 1 To assist in undertaking annual condition survey of all the school’s premises, in conjunction with the Facilities Manager and relevant Corporation departments. Ensuring that premises are maintained to a high standard to support school operations and in accordance with agreed programmes of planned and central maintenance. 2 Oversee the operations of the school vehicles and contract management to ensure we adhere to current law and regulations (including our coach contract and hiring of additional vehicles). 3 Regular checking of the School building for cleanliness, damage and identify any health and safety issues. Report to Facilities helpdesk any defects that require repair or maintenance and ensure the assigning work flows to relevant skilled member of the team. 4 In collaboration with the City of London Corporation and the Head of Facilities and Operations, monitoring and audit of the School’s Contract for cleaning provision ensuring standards are maintained. Liaising with the Schools contractors on staffing, standards, weekly and deep clean schedules. 5 To oversee the waste management at both sites and liaise with the CoL waste management team and corporate contractor to ensure waste is being efficiently managed and reduced to meet sustainability targets. Attend the CoL waste forum, oversee the customer hub and feedback on waste reduction opportunities and best practice in this area. 6 To assist the Facilities Manager with all existing and planned preventative maintenance schedules (termly, annually, and 5-yearly) that the school keepers oversee. Maintain records of all works carried out and take corrective measures as necessary. i.e. legionella, fire checks, fire doors etc. 7 Liaise with Facilities Manager and the Head of Facilities regarding current and future works to be carried out. 8 Assist the Facilities Manager in assessing energy efficiencies across the school site. The hours will be 9am to 5pm. The annual salary should you want a permanent role will be from £44,110 to £49,140. If you have the right experience and are interested please do apply!

Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You’ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis – now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express’ service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region, • Ensure service delivery meets contractual commitments and customer expectations, • Drive operational efficiency through planning, scheduling and resource allocation, • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance, • Deliver revenue, margin, profitability and cash targets, • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders, • Act as escalation point for operational and service-related issues, • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers, • Build and maintain a high-performing, accountable culture, • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations, • Ensure compliance with regulations, industry standards and company policies, • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role, • Strong track record of improving operational performance and profitability, • Experience managing P&L and delivering commercial targets, • Ability to build relationships with major clients and senior stakeholders, • Experience leading and developing high-performing teams, • Strong organisational skills with high levels of ownership and accountability, • Excellent communication skills across technical and non-technical audiences, • Confidence handling escalations and complex operational challenges, • Commercial awareness with the ability to identify growth opportunities, • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive – embraces continuous improvement, • Extreme ownership – takes accountability for results and solutions, • Customer centric – prioritises long-term relationships and service excellence, • Honesty and integrity – acts with transparency and professionalism, • Doing the basics brilliantly – focuses on safety, discipline and consistent execution Benefits • Pension – Aviva, • Car allowance, • Holiday – 25 days plus bank holidays, • Employee Assistance Programme, • Death in Service – 3 x Salary, • Employee Referral Scheme, • Discounts Platform, • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership, • Opportunity to lead a key region within a growing PE-backed business, • Strong focus on operational excellence, safety and customer satisfaction, • Influence business transformation and performance improvement, • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Senior Sales Manager, Ecommerce Reports to: Head of Retail Media Solutions About us The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability, and to safeguard its values and journalism for the future. The Independent has always thrived through innovation and change. It was the first British newspaper to add a Saturday magazine; the first to give photography the same prestige as a news copy; the first to challenge the Westminster lobby system of closed briefings; the first broadsheet to move to the more compact ‘tabloid’ format; the first to launch a concise quality compact paper; and the first – and only – major newspaper to pull off a successful transformation to fully digital publishing. Through The Independent, Independent TV, eCommerce, indy100, subscriptions and other ‘reader revenues’, The Independent plans to continue the work of many decades, bringing much-needed independent journalism to over 100 million unique global visitors a month, make its voice ever louder and more insistent the world over. We have an international editorial team with our main offices in London and New York. The role We are seeking a highly motivated and results-oriented Senior Sales Manager to join our dynamic team. In this role, you will be responsible for driving revenue growth by acquiring and managing affiliate and agency partnerships. Your primary focus will be on pitching and closing deals for sponsored content activations, affiliate campaigns, and other commercial opportunities across our suite of brands. In addition, you will line manage and coach a business development executive, who supports the sales team to achieve its goals. You will have a proven track record of exceeding sales targets and building strong client relationships within the affiliate and media industry. Diversity, Equity and Inclusion • We champion diversity in our teams and in our reporting. As a growing and global brand, we must have a workforce that’s more representative of our readers, viewers, clients and partners, and a workplace that creates a sense of belonging for everyone The team The Ecommerce team is one of the fastest-growing in our company and is composed of Editorial, Audience and Commercial divisions. The latter, where this role sits, is made up of commercial specialists tasked with driving revenue growth through affiliate and ecommerce partnerships across our premium media brands: The Independent, The Standard, BuzzFeed UK and HuffPost UK. We leverage our strong editorial voice and audience reach to generate revenue through affiliate marketing, sponsored content, and strategic partnerships with leading brands and agencies. Our goal is to grow our ecommerce business by acquiring new clients, expanding existing relationships, and securing long-term, high-value partnerships. Key responsibilities and accountabilities • Identify and pursue new business opportunities: Proactively seek out and develop relationships with potential affiliate partners, agencies, and brands. This includes identifying key decision-makers, conducting market research, and developing targeted sales strategies., • Lead sales pitches and negotiations: Develop compelling presentations and proposals to showcase the value proposition of our commercial offerings. Negotiate and close deals that meet or exceed revenue targets and achieve profitable outcomes., • Manage client relationships: Build and maintain strong relationships with key stakeholders at affiliate networks, agencies and client direct. Proactively address client needs, resolve issues, and ensure client satisfaction., • Achieve and exceed sales targets: Consistently meet and exceed individual and team sales targets. Track progress against key metrics and identify areas for improvement., • Line management: Managing and developing the business development executive to ensure they hit their KPIs and deliver positive outcomes for the Sales Managers., • Market research and analysis: Stay abreast of industry trends, competitor activity, and emerging opportunities in the affiliate and ecommerce space. Analyse market data to identify new revenue streams and optimise sales strategies., • Represent the company at industry events: Attend and participate in industry conferences, networking events, and trade shows to build brand awareness and generate new business leads., • Collaborate with internal teams: Work closely with editorial, product, and marketing teams to ensure successful campaign execution and deliver exceptional client experiences. Essential skills and experience • Proven experience in advertising sales, with a strong focus on digital media and affiliate marketing., • Track record of exceeding sales targets and managing a book of business., • Demonstrated ability to negotiate higher CPAs, CPCs, and CPLs that drive win-win outcomes for both the company and its partners., • Excellent communication, presentation, and negotiation skills., • Strong analytical and problem-solving skills with the ability to analyse data and identify key insights., • Ability to build and maintain strong client relationships., • Self-motivated, results-oriented, and able to work independently as well as part of a team., • Experience using CRM and sales management tools, including pipeline management. Desirable • Experience working with or for premium media brands., • Knowledge of affiliate marketing platforms and tracking technologies., • Experience with sponsored content creation and execution. Our values - you will deliver across al our values Inclusive: We champion diversity in our teams and in our reporting. Working as a team, we put transparency and effective communication at the heart of everything we do. Innovative: From the very beginning, The Independent has been breaking the mould. We take risks and are always looking to try new ideas in pursuit of excellence. Independent: Nobody tells us what to think; we make up our own minds and aren’t afraid to do things differently. Like our readers, we value honesty and integrity above outside influences.

Head of Enterprise Sales (Player–Coach | Hunter Role) Hybrid - 2 - 3 days in the Office £80 - £100K base + comms We’re looking for a senior enterprise sales hunter to lead the charge on new revenue while pitching to some of the world's biggest blue chip international brands and directing a small, elite commercial team. This is a hands-on, front-line role. You will personally business develop relationships with major global brands, sell at CMO level, and close complex, high-value enterprise deals. Alongside this, you’ll act as a player–coach— driving sales strategy, setting the tempo, mentoring talent and holding the team to a high-performance standard. If you thrive on opening doors others can’t, running tight enterprise sales processes, and winning big, multi-stakeholder deals, this role is built for you. Key Responsibilities: • Personally originate and close large, net-new enterprise opportunities, winning new logos and securing seven figure revenue, • Build routes into senior marketing organisations and complex buying groups, • Lead CMO-level discovery, value framing and commercial negotiations, • Run disciplined enterprise qualification (e.g. Challenger, MEDDPICC), • Manage, coach and drive performance of two Sales Account Managers and one SDR, • Direct SDR output to generate high-quality, on-strategy enterprise pipeline, • Own deal strategy, close plans and forecast accuracy, • Enforce high standards of CRM hygiene and sales execution, • Partner with Marketing on ABM and target account strategy What We’re Looking For: • Proven enterprise hunter with a track record of net-new logos from a SaaS or enterprise level-sales set-up, • Comfortable carrying a personal number while leading others, • Confident consultative selling insight, not features, at C-suite level, • Competitive, resilient and execution-obsessed This is a high-impact role for someone who wants to win big and build something meaningful.

Head of Sales – Cross-Border Payments (High-Risk Verticals) Fintech / Payments Infrastructure London – Canary Wharf (Hybrid) £120,000 – £150,000 base x 2 OTE An international fintech is expanding its global payments infrastructure and is hiring a Head of Sales in London to lead commercial growth across the UK and Europe. The company operates a specialised multi-currency payments platform designed for complex and high-risk industries, enabling businesses to move funds globally while navigating regulatory and banking constraints. The platform is already supporting enterprise customers and generating meaningful revenue through payment orchestration and cross-border settlement solutions. With further expansion underway across the UK, US and Asia, the firm is investing in senior commercial leadership to accelerate revenue growth and build a high-performing sales organisation. The Role This is a player-coach leadership position combining hands-on sales execution with team development. Initially you will take ownership of the entire sales lifecycle, developing new client relationships, managing strategic accounts and building pipeline across industries where payments infrastructure is critical to growth. Alongside your own quota, you will help scale the commercial team and implement the sales playbook for international expansion. Key responsibilities include: • Winning new enterprise clients across payments-intensive sectors, • Managing complex sales cycles from origination through onboarding, • Building and executing a repeatable sales strategy for UK and European markets, • Developing pipeline through direct outreach, partnerships and referrals, • Leading and mentoring a growing international sales team, • Working closely with compliance and risk teams to ensure sustainable growth, • Contributing to broader go-to-market strategy as the business expands globally Target Customers The platform supports industries that require specialist payments infrastructure, including: • Digital asset and blockchain businesses, • Online gaming and regulated wagering platforms, • FX / CFD brokers, • International merchants operating in complex regulatory environments Typical solutions involve multi-currency accounts, payment routing and cross-border settlement capabilities for businesses operating globally. What They’re Looking For This role suits a senior payments sales professional who enjoys building markets and closing complex deals. You will likely bring: • Strong background in payments, fintech or banking infrastructure sales, • Experience selling into regulated or higher-risk payment environments, • Track record of closing enterprise-level revenue deals, • Ability to operate as both individual contributor and team leader, • Experience managing relationships across compliance, risk and banking partners, • Multilingual capability (highly desirable for international client engagement) Experience within payment infrastructure providers, EMI platforms or cross-border payment firms would be particularly relevant. Location The role is based in Canary Wharf, with the team relocating to a new office in 1 Canada Square. Leadership presence in the office is expected at least three days per week. Growth Opportunity The company is currently expanding its leadership team across several strategic areas including: • Digital assets / blockchain leadership, • Global compliance and onboarding functions, • Safeguarding and regulatory leadership, • Senior technology leadership This creates a genuine opportunity to join a business at a pivotal international scaling phase and play a central role in shaping its commercial success. Please contact Ian Bailey at Harrington Starr for full details

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach. A Biersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive. Position Information This role is for the Chantecaille counter in John Lewis - Oxford Street. The successful candidate will be managing a full-time Beauty Consultant. The Counter Manager is responsible for ensuring the counter and staff meets & exceeds goals set by the company. Through coaching and developing the team, s/he will ensure that each employee meets and exceeds KPI targets. The counter manager is accountable for the smooth running of the store and ensuring each team member is aware of and understands sales, service and KPI expectations & goals. S/he will provide training & development through effective coaching to ensure these goals are met. CUSTOMER SERVICE AND PERFORMANCE • Achieve the targets set by the company as communicated by the Regional Sales Manager in respect of items per transaction/average £ sale and mix of business, • Deliver the highest level of service to ensure every customer is provided with an excellent experience at the counter. MAXIMISE SALES PERFORMANCE AND PRODUCTIVITY • Takes overall accountability in ensuring achievement of all business goals and sales & service targets., • Deliver excellent selling skills by acting as a role model for team members., • Clearly and concisely communicate all KPI targets to team members, as directed by the Regional Sales Manager, • Coach, motivate, and develop the team to achieve individual goals and targets and be aware of goals daily, • Monitor and share competitor products, activity and results and discuss with your Regional Sales Manager, • Be commercially aware of competitors’ activity and results and use them to the business advantage., • Seek new sales opportunities both inside and outside the store TEAM MANAGEMENT • Monitor individual team members’ performance and review their progress towards their KPI and deliver balanced construction feedback to ensure achievement of individual/counter/company goals., • Set goals and objectives for individual consultants, monitor performance and follow-up, and put in place remedial action where required., • Build collaborative relationships with both Regional Sales Manager and Head Office., • Delegate responsibility and tasks to the sales team and follow up on results., • Run informative and motivational meetings, • Reinforce all company educational information received from the company with the team., • Coach and develop individuals in all areas of the business to progress within the company., • Ensure excellent standards of timekeeping and attendance are maintained by the team liaising with the Regional Sales Manager to follow up and deal promptly with problems., • Identify and develop staffing succession and development plans. COMMUNICATION AND WORKING RELATIONSHIPS • Communicate regularly and effectively with the Regional Sales Manager keeping him/her informed of activities and working together to resolve difficulties., • Conduct regular communications with your team to keep them informed of targets, initiatives and activities that impact their ability to perform their jobs to the best standard, • Build collaborative relationships with the stores Management team. EVENTS • Create, and organise events on the counter to drive business, educating teams on product focus for the theme of the event/ activity. Ensure the event is prepared in good time, this will enable stock, display, rotas, gifts etc to be organised., • Execute events according to the marketing guidelines, • Strive to achieve and exceed targets set for the event., • Ensure feedback is given to the Regional Sales Manager /Head Office after the event STOCK AND INVENTORY MANAGEMENT • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day., • Assist in the proper rotation of stock., • Monitor stock levels and key lines highlighting problems to the Regional Sales Manager agreeing on action to ensure there is adequate stock to achieve sales targets., • Update sell thru. MAINTAIN WORK ENVIRONMENT • Actively participate in cleaning display units, tools and testers throughout the day., • Maintain a clean and organised work area. Clean as you go., • Maintain proper placement and condition of merchandise on counters, shelves, in stock rooms and in all holding areas., • Inform store management/Regional Sales Manager of any store maintenance or Health and safety issues, potential hazards, or accidents., • Ensure all members of the team maintain consistently excellent standards of personal grooming., • Ensure the store is merchandised to always comply with the Chantecaille image and standards., • Ensure the counters, testers and counters generally are kept clean and tidy at all times to reflect the Chantecaille image., • Ensure problems concerning personal standards, hygiene and merchandising are followed up and prompt action is taken to address them liaising with the Regional Sales Manager to agree on actions. TEAMWORK • Undertake specific tasks as given by the Regional Sales Manager including administrative paperwork., • Work in conjunction with the team members to ensure the efficient running of the store., • Give great internal customer service and develop good working relationships with colleagues., • Be punctual and manage time at work effectively., • Keep informed about products, company information and store information., • Maintain high standards of timekeeping ensuring team efficiency., • Attend and actively participate in training sessions provided by the company. ADMINISTRATION • Complete the monthly/weekly report and all paperwork accurately and submit in accordance with deadlines via Google drive., • Maintain and update all forms on the company iPad., • Meet all paperwork/report deadlines set by Head Office/Regional Sales Manager, • Ensure scheduling and team rotas support the achievement of sales/business goals and KPIs., • Analyse business in advance to be aware of ‘challenging’ business areas, and ratify all activity with the Regional Sales Manager. IMAGE • Maintain personal grooming to the standards as set by the company., • Maintain the Chantecaille hygiene and image at the counter by cleaning counters, tester stands and displays.

Are you passionate about retail and are driven by the world of luxury skincare? Our sister brand La Prairie is seeking a Business Manager to lead their Harrods counter. La Prairie at Harrods, one of London’s most prestigious retail destinations, offers an exceptional opportunity to lead one of our most iconic counters. As a Business Manager, you will oversee a team of 11 beauty consultants and therapists, driving business growth and delivering exceptional client experiences that embody the La Prairie standard of excellence. You will be responsible for achieving and maximizing retail objectives, elevating brand presence, and ensuring the highest level of in-store presentation consistent with La Prairie’s luxury heritage. Through strategic leadership, effective recruitment, and performance management, you will inspire and act as a role model to your team to provide best-in-class service and transform every customer interaction into a true luxury experience. Your goal will be to strengthen La Prairie’s position within the skincare category, in full alignment with the brand’s strategic vision and roadmap. Main Accountabilities Business Planning • Deliver annual retail sales targets through effective business planning and strategy execution., • Define and monitor weekly sales targets, providing clear rationale and performance updates., • Drive retail growth by developing and reviewing business plans and event activities; share detailed progress reports twice yearly., • Identify new sales opportunities within brand guidelines and assess their effectiveness., • Take ownership of performance, providing management with insights, corrective actions, and high-quality weekly door reports., • Partner with the Stock Controller to monitor stock levels, optimize stock age, manage testers, and ensure timely corrective actions., • Communicate risks and opportunities promptly to Head Office teams., • Manage team absences proactively to ensure full counter coverage., • Guarantee 100% accuracy and compliance in all sales reporting, including IPPOS and clienteling systems. Team Development & Performance Management • Lead, coach, and develop a team of Beauty Consultants, ensuring excellence in performance, conduct, and client service., • Define the optimum field needs & structure annually to align staffing needs with sales targets and profitability, making adjustments as needed., • Effectively manage our BA’s to Foster collaboration and adherence to brand standards, including grooming, professional behavior, and in-store best practices., • Build and motivate high-performing teams that consistently meet or exceed KPIs., • Partner with the Retail Coach to analyze KPIs, identify training needs, and enhance sell-out performance., • Implement company strategy across counter and nurture strong relationships with store management teams. Marketing & Merchandising Implementation • Ensure flawless execution of in-store marketing activities in line with brand guidelines and strategy., • Maintain strict adherence to merchandising standards, optimizing use of collateral, samples, and visual assets to maximize retail impact., • Uphold the La Prairie luxury image through impeccable counter presentation and consultant grooming standards. Store Relationships & Communication • Conduct and document regular business meetings with department and store managers to present strategy updates, review performance, and discuss promotional activities., • Identify and leverage local opportunities for events, additional retail spaces, and personal shopping initiatives to drive brand visibility and sales. In return, La Prairie offers. • A competitive salary and discretionary commission scheme, • 33 holiday days (including bank holidays), • Generous product allocation & discount, • Long Service Awards starting with 3 years’ service, • A free product to try every time there is a new launch, • Contributory pension scheme – 5% employer contribution, • Employee referral bonuses, • A range of opportunities to develop and grow personally and professionally, • 24/7 Access to Employee Assistance Programme called Lyrahealth, • Annual performance reviews so you know your La Prairie career is going in the right direction Reports to: South Regional Sales Manager We look forward to receiving your application.

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach. A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive. Position Information This role is for Chantecaille's upcoming counter, opening up in Harrods. It is a full-time position, and the successful candidate will manage 2 part-time Beauty Consultants. The Counter Manager is responsible for ensuring the counter and team consistently meet and exceed company-set goals. Through effective coaching and development, they will ensure each team member achieves their individual KPI targets. The Counter Manager is accountable for the smooth day-to-day operation of the counter and for making sure all team members understand and work toward sales, service, and KPI expectations. They will also be responsible for ongoing training and development to support performance and growth. CUSTOMER SERVICE AND PERFORMANCE • Achieve the targets set by the company as communicated by the Area Manager in respect of items per transaction/average £ sale and mix of business, • Deliver the highest level of service to ensure every customer is provided with an excellent experience at the counter. MAXIMISE SALES PERFORMANCE AND PRODUCTIVITY • Takes overall accountability in ensuring achievement of all business goals and sales & service targets., • Deliver excellent selling skills by acting as a role model for team members., • Clearly and concisely communicate all KPI targets to team members, as directed by the Area Manager., • Coach, motivate, and develop the team to achieve individual goals and targets and be aware of goals daily, • Monitor and share competitor products, activity and results and discuss with your area manager., • Be commercially aware of competitors’ activity and results and use them to the business advantage., • Seek new sales opportunities both inside and outside the store TEAM MANAGEMENT • Monitor individual team members’ performance and review their progress towards their KPI and deliver balanced construction feedback to ensure achievement of individual/counter/company goals., • Set goals and objectives for individual consultants, monitor performance and follow-up, and put in place remedial action where required., • Build collaborative relationships with both Area Manager and Head Office., • Delegate responsibility and tasks to the sales team and follow up on results., • Run informative and motivational meetings, • Reinforce all company educational information received from the company with the team., • Coach and develop individuals in all areas of the business to progress within the company., • Ensure excellent standards of timekeeping and attendance are maintained by the team liaising with you Area Manager to follow up and deal promptly with problems., • Identify and develop staffing succession and development plans. COMMUNICATION AND WORKING RELATIONSHIPS • Communicate regularly and effectively with you Area Manager keeping him/her informed of activities and working together to resolve difficulties., • Conduct regular communications with your team to keep them informed of targets, initiatives and activities that impact their ability to perform their jobs to the best standard, • Build collaborative relationships with the stores Management team. EVENTS • Create, and organise events on the counter to drive business, educating teams on product focus for the theme of the event/ activity. Ensure the event is prepared in good time, this will enable stock, display, rotas, gifts etc to be organised., • Execute events according to the marketing guidelines, • Strive to achieve and exceed targets set for the event., • Ensure feedback is given to the Area Manager/Head Office after the event STOCK AND INVENTORY MANAGEMENT • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day., • Assist in the proper rotation of stock., • Monitor stock levels and key lines highlighting problems to the Area Manager agreeing on action to ensure there is adequate stock to achieve sales targets. MAINTAIN WORK ENVIRONMENT • Actively participate in cleaning display units, tools and testers throughout the day., • Maintain a clean and organised work area., • Maintain proper placement and condition of merchandise on counters, shelves, in stock rooms and in all holding areas., • Inform store management/Area Manager of any store maintenance or Health and safety issues, potential hazards, or accidents., • Ensure all members of the team maintain consistently excellent standards of personal grooming., • Ensure the store is merchandised to always comply with the Chantecaille image and standards., • Ensure the counters, testers and counters generally are kept clean and tidy at all times to reflect the Chantecaille image., • Ensure problems concerning personal standards, hygiene and merchandising are followed up and prompt action is taken to address them liaising with the Area Manager to agree on actions. TEAMWORK • Undertake specific tasks as given by the Area Manager Executive including administrative paperwork., • Work in conjunction with the team members to ensure the efficient running of the store., • Give great internal customer service and develop good working relationships with colleagues., • Be punctual and manage time at work effectively., • Keep informed about products, company information and store information., • Maintain high standards of timekeeping ensuring team efficiency., • Attend and actively participate in training sessions provided by the company. ADMINISTRATION • Complete the monthly/weekly report and all paperwork accurately and submit in accordance with deadlines via Google drive., • Maintain and update all forms on the company iPad., • Meet all paperwork/report deadlines set by Head Office/Area Manager., • Ensure scheduling and team rotas support the achievement of sales/business goals and KPIs., • Analyse business in advance to be aware of ‘challenging’ business areas, and ratify all activity with the Area Manager . IMAGE • Maintain personal grooming to the standards as set by the company., • Maintain the Chantecaille hygiene and image at the counter by cleaning counters, tester stands and displays.

We are currently looking for a Sales Director to join a market-leader and one of the fastest growing Ecommerce AI-Search SaaS companies globally. This is an ideal opportunity for an IC Sales AE or Player-Coach to step into a more senior role and take ownership for hands on sales as well and sales strategy. Company • Market-leader in helping ecommerce brands appear on searches through AI channels / LLMs (ChatGPT, Claude etc), • £10M Series A funding, • Clients include Next, JD Sports & H&M, • A clear market leader in the GEO/AEO space, • Growing at over 200% Year on Year Role • Work directly with CEO to build out and implement sales strategy, • Drive sales as an IC with both mid-market and enterprise retailers, • Opportunity to become Head of Sales and grow a team, • Be at the forefront of the AEO/GEO space, • Great salary + 100% OTE + Equity Experience Needed • Experience selling SaaS into Retailer / Ecommerce, • Ideally some knowledge of SEO or Search advertising, • Self-starter who is looking to work in a hyper scaling business, • Strong understanding of how AI is transferring how brands need to be viewed online, • Ability to step up from an IC role into a leadership role If you feel you have the relevant experience please reply to this advert or email your CV to

Head of Sales – Hospitality Tech Scale-Up Up to £80,000 base salary + Uncapped Commission + Benefits Hybrid – London We’re partnering with a high-growth hospitality technology scale-up on a mission to bring more fairness, transparency and control to how frontline teams are rewarded – across the UK and internationally. Following a year of doubled revenue, the business is entering its next phase of growth and is now hiring a Head of Sales to lead from the front. This is a player–manager role, combining hands-on enterprise new business with the day-to-day leadership and development of a growing commercial team. You’ll own revenue growth across the UK market, drive complex enterprise deals with multi-site hospitality groups, and help shape the sales strategy, structure and culture as the company scales. Reporting directly into the Chief Commercial Officer, you’ll be responsible for delivering new revenue personally while also managing, coaching and scaling the sales function. This is a high-impact, outbound-led role suited to someone who enjoys building pipeline, closing deals, and setting the standard for how great sales is done. Player responsibilities • Personally drive enterprise new business across multi-site hospitality groups, • Build and own an outbound-led pipeline (📞 phone, 📧 email, 💼 LinkedIn, 🎤 events), • Navigate complex, multi-stakeholder sales cycles across operations, finance and HR, • Lead senior commercial conversations in regulated and compliance-led environments, • Own forecasting, deal strategy and CRM accuracy Leadership & management responsibilities • Manage, coach and develop a team of BDMs/SBDMs, • Set standards for outbound activity, pipeline quality and performance, • Carry a hybrid commission structure with personal + team targets 💰, • Support live deals, enterprise negotiations and deal reviews, • Partner with marketing, product and customer success on go-to-market strategy What we’re looking for ✅ Strong B2B SaaS sales background (hospitality tech, fintech or regulated sectors ideal) ✅ Proven success closing complex enterprise or multi-site deals ✅ Player–manager experience, with a hands-on leadership mindset ✅ Comfortable selling to senior and C-suite stakeholders ✅ Commercially driven, highly organised and CRM-focused ✅ Motivated by fast-growth, scale-up environments 🚀 What’s on offer 💰 Up to £80,000 base salary + uncapped commission (personal + team targets) 🕒 Hybrid working – London-based role 🌴 33 days holiday (including bank holidays) 💻 Laptop (PC or Mac) + mobile phone 🚆 Travel and event expenses covered ✈️ Up to 4 weeks working abroad per year 📈 Clear progression as the business scales 🎉 Regular socials and a close-knit, ambitious team If you’re a senior sales leader who still loves being on the tools, enjoys developing people, and wants to play a key role in shaping a fast-growing hospitality tech business, this could be an excellent next step. Apply via the link below – we’d love to hear from you. 👇

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking a Account Manager for Creed in Selfridges W1. Join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week. ✂Purpose of the role This role supports the Business Manager in the achievement of objectives set by the Company.The Account Manager plays a pivotal role in upholding the brand`s prestige and delivering an unparalleled customer experience. The role drives success in KPI's for the account through management, motivation, coaching and development of the team. The Account Manager will support the Business Manager in all aspects of running the business and will efficiently take control of the business in the Business Manager's absence. ✂Line of Reporting This role reports into the Business Manager with the Luxury Brand Ambassadors reporting into the Account Manager ✂Key responsibilities Including but not limited to: • Support the Business Manager in creating a luxurious customer experience which exceeds customary standards and service levels making sure that the customer service experience is being constantly delivered., • Lead, coach and inspire the team to ensure they embrace their roles with the same level of dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided to facilitate them. To liaise with our Retail Training Team to ensure all the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines., • Achieve sales and KPI targets as directed by the Business Manager, sharing with the team in a motivational and achievable manner., • Communicate a clear brand experience and liaise with all support functions within the business, • Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team, whilst managing budgets in conjunction with the Head of Retail., • Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events in and outside the store, • Develop a strong sales plan, set financial targets and KPI’s for the team with the Business Manager., • Review performance data with the Business Manager that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness, • Working directly with the team to ensure sales targets are met, • Support the Business Manager in managing stock levels in line with sales forecasts and budgets, • Support the Business Manager in monitoring stock shrinkage and taking pro-active steps to reduce shrinkage wherever possible, • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what relevant competitors are doing and discuss with the Business Manager ways to build the business., • Talent Acquisition: Collaborate with the Business Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions., • Develop the team to provide business continuity and people development; manage daily team related people matters, absence, sickness, holidays, rotas and lead by example at all times. Ensure the team are educated in how to use the on-counter technology to further support the business., • Motivate and supervise the team through a positive leadership style to build a harmonious working environment with regular updates on all aspects of their role and business performance. Manage situations that require attention, ie. personal grooming, punctuality, poor attendance, weak sales performance. ✂Skills/Experience Required • Previous retail sales management experience ideally in a luxury environment, • Ability to demonstrate a successful track record in leading and managing a team., • High levels of attention to detail., • Experience of dealing with clients/customers., • Ability to demonstrate a creative flair and problem-solving skills., • Excellent communication skills both written and verbal., • Proficient to use MS Office programs: Word, Excel, Outlook, Powerpoint. ✂Key Personal Qualities • Highly organised team player, able to communicate with colleagues at all levels of the business., • Eager to learn and share their knowledge, • Able to demonstrate a pro-active attitude and flexible approach., • Excellent time management, organisation, and prioritising skills., • To empower a team to achieve goals and targets., • Ability to work effectively to meet deadlines. Please note that these are not exhaustive list ✂Location This role is based in Selfridges London W1 ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Role: Senior Business Consultant - Retail Fashion Location: London Contract: Permanent Mode of Working: Hybrid Are you looking to leverage your skills in Retail Domain? We have a great opportunity for you – Senior Business Consultant - Retail Fashion! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Build strong relationships with a diverse range of stakeholders., • Gain access to endless learning opportunities. As a Senior Business Consultant - Retail Fashion, you will be responsible to help our clients lead through this complexity, we are expanding our senior leadership bench with a heavy‑hitting Senior Business Consultant who will serve as the right hand to our FBH Partner, a figure widely respected across the industry for shaping executive thinking, influencing market direction, and leading some of the most iconic transformation programmes in retail. If you are motivated by the opportunity to operate at Partner-level, influence retail boardrooms, architect enterprise-scale change, and deliver meaningful, measurable value across some of the most recognisable retail brands in the world, this role is your platform. You will play a pivotal role in the origination, shaping, leadership, and successful execution of transformation programmes that span digital, supply chain, merchandising, store operations, commercial strategy, and customer experience. You will apply your deep fashion retail domain knowledge, grounded in merchandising and supply chain excellence and your consulting toolkit to bridge strategy into operational reality. You will serve as a senior voice of credibility, creativity and discipline, ensuring our clients’ transformation ambitions convert into real-world results. This is a role for someone who can confidently operate as a future Partner, combining thought leadership, governance strength, commercial acumen, and the ability to inspire and mobilise diverse teams towards shared outcomes. Your responsibilities: 1. Enterprise Transformation Leadership In collaboration with the Partner, you will: • Co‑lead major enterprise transformation programmes, spanning commercial strategy, digital enablement, supply chain redesign, operating model evolution, and large‑scale organisational change., • Translate business strategy into clear, practical, executable roadmaps with a strong link to P&L impact, customer outcomes, cost-to-serve, inventory efficiency, sustainability goals and operational performance., • Provide day-to-day executive leadership, bringing structure, direction and momentum to multidisciplinary teams across consulting, client colleagues, technology partners and external vendors., • Deputise for the Partner in steering committees, C-suite engagements, board sessions, partner-level reviews, and client investment discussions., • Shape programme architecture, delivery sequencing, governance frameworks and the overarching transformation logic. 2. Client Development & Market Impact • Serve as a trusted advisor to C-suite leaders (CEOs, COOs, CCOs, CTOs, CPOs, Chief Merchants), helping them navigate complex strategic decisions with clarity and conviction., • Co‑own origination efforts, identifying whitespace opportunities and shaping proposals that articulate compelling value propositions and executable pathways., • Lead or contribute to industry thought leadership including articles, point‑of‑views, conference engagements, and roundtable events, positioning our practice as the go‑to authority for Retail Fashion transformation., • Build and nurture long‑term client relationships that lead to multi‑year strategic partnerships. 3. Proposition & IP Development • Strengthen and expand our proprietary fashion transformation frameworks, with specialism in omnichannel strategy, merchandising modernisation, supply chain resilience, inventory optimisation, customer experience transformation, and commercial performance improvement., • Codify best practices, diagnostic tools, accelerators, and methods drawn from your industry and consulting experience., • Contribute to our “Next Gen Fashion Retail” propositions, ensuring our practice evolves ahead of market demand. 4. Delivery Governance & Risk Leadership • Design and manage robust governance structures ensuring visibility, alignment and accountability across complex, multi‑workstream programmes., • Take ownership of risk identification and mitigation, stepping into challenging situations with a cool head and a structured approach., • Lead assurance and health-check reviews at critical programme milestones, ensuring benefits remain protected, obstacles are addressed early, and delivery teams remain aligned to strategic intent., • Provide clear, executive‑level insights on programme health, risks, dependencies, trade-offs and change readiness. 5. People Leadership & Culture • Build, coach and inspire high‑performing teams across consulting, client staff and blended delivery models., • Be a role model for generosity of spirit, intellectual curiosity, and professional excellence., • Elevate the capability and confidence of future leaders through mentoring, feedback, career guidance and structured development., • Champion new ways of working across agile, hybrid, cross‑functional and multi‑geography teams. 6. Financial & Commercial Management • Manage programme commercials, ensuring profitable delivery, appropriate phasing of costs, and transparent financial reporting., • Shape engagement models and commercial structures that ensure win-win client outcomes. You will bring a fashion retail lens to everything you do. Omnichannel & Digital Commerce • Shape omnichannel strategies that balance customer experience with economic sustainability., • Modernise end‑to‑end merchandising processes across planning, buying, assortment, pricing and in-season trading., • Introduce advanced analytics, tools and automation to unlock margin, stock efficiency and brand elevation., • Re-architect fashion supply chains for resilience, sustainability, speed and cost-efficiency., • Use insights, behavioural data and qualitative research to design experiences that lift loyalty, conversion and brand distinctiveness. Essential skills/knowledge/experience: • Professional experience in spanning consulting and senior roles within fashion retail organisations., • Demonstrated track record of embedding AI and agentic decisioning into fashion retail transformations across design, buying, PLM , planning and supply chain, delivering measurable value through automation, smarter workflows and outcome led governance., • Direct experience leading or governing large-scale transformation programmes., • Depth in merchandising, supply chain, or omnichannel retail with hands‑on exposure early in your career., • Rich consulting or transformation experience: strategy, operating model, transformation design, delivery governance, and C-suite influencing., • Demonstrated success in delivering tangible commercial outcomes: margin growth, OTB optimisation, stock reduction, service improvement, customer engagement, digital attachment, cost efficiencies. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Revenue Leadership Opportunities SDR Manager | BDR Manager | Customer Success Leader | Revenue Team Lead 📍 UK & EMEA | London / Hybrid Options 💰 £60,000–£100,000 basic + uncapped commission (OTE £110,000–£200,000+) Build teams. Build revenue. Build your leadership career. Our team at Flourish is partnering with a number of high growth technology businesses across the UK and EMEA who are hiring Revenue Leaders to help scale their commercial functions. These businesses range from Series A–D SaaS companies and AI platforms to established enterprise software providers and founder led tech organisations building structured revenue teams for the first time. These are critical hires, with real ownership and progression. The role These positions sit across SDR leadership, BDR management, and Customer Success leadership, combining hands on contribution with team leadership responsibility. You will typically be responsible for: Leadership and team development • Leading teams of SDRs, BDRs, or Customer Success Managers, • Hiring, onboarding, and developing high performing individuals, • Running regular coaching sessions, 1:1s, and performance reviews, • Creating a high performance, accountable, and supportive culture Player coach contribution • Leading from the front in pipeline generation, customer conversations, or deal support, • Supporting strategic opportunities and key customer relationships, • Demonstrating best practice across outreach, qualification, and commercial conversations Building scalable revenue processes • Implementing outbound strategies across phone, email, LinkedIn, and sales engagement platforms, • Improving pipeline quality, conversion rates, and forecasting accuracy, • Building onboarding frameworks, playbooks, and repeatable processes, • Introducing structure, reporting, and performance visibility Driving commercial impact • Increasing pipeline generation and revenue contribution, • Improving customer retention, expansion, and lifetime value, • Supporting market expansion, new product launches, or new territory growth, • Acting as the bridge between senior leadership and frontline teams Who this is for We’re interested in speaking with individuals at a range of leadership stages, including: • Senior SDRs, BDRs, or Customer Success professionals stepping into their first leadership role, • Existing Team Leads or Managers looking to scale larger teams, • Revenue leaders with experience building teams, structure, and process, • Individuals with a passion for developing people and driving commercial performance Experience within B2B technology, SaaS, or high growth environments is highly valuable. What’s on offer • £55,000–£100,000 basic salary depending on experience and scope, • Uncapped commission with OTE typically 2x basic salary, • Clear progression into Head of Revenue, Director, and VP level roles, • Opportunity to build and shape teams in growing technology businesses, • Hybrid and remote working options, • Leadership development and long term career progression About the businesses These organisations sit within: • High growth SaaS and technology companies, • Backed by investment and scaling rapidly, • Expanding into new markets or building new revenue functions, • Focused on building structured, high performing commercial teams, • Offering genuine progression and leadership opportunity Interested in learning more? Our team at Flourish is speaking with individuals on a confidential basis. Whether you are actively exploring or simply curious about what your next step could look like, we’d welcome a conversation. Message directly or apply to arrange a confidential career discussion.

Company Overview Corinthian Sports is a leading provider of premium sports hospitality experiences, delivering exceptional access to world-class events including Formula 1, Royal Ascot, Wimbledon, Six Nations, and Premier League football. Through bespoke packages and exclusive environments such as the Pegasus Lounge, we create outstanding experiences for clients across the UK and internationally. This role will support both Corinthian Sports and our sister company, Corinthian Concierge, helping to develop capability and consistency across both businesses. We are seeking a proactive and driven Sales Training & Development Manager to enhance performance across our Sales, Operations, Marketing, and Finance teams, ensuring employees have the skills, confidence, and support needed to succeed in a fast-paced, high-performance environment. The role is London-based, with regular travel to our Glasgow and Manchester offices to deliver face-to-face training. The Role As Sales Training & Development Manager, you will design, deliver, and continuously improve training programmes across the organisation, with a strong focus on sales excellence, onboarding, and ongoing professional development. You will deliver engaging, high-impact training, coach teams on best practices, and ensure a consistent approach to learning and development across all departments. Reporting to the Director of People, you will work closely with the Sales & Marketing Director and department heads to support a high-performance culture. You will also operate in a train-the-trainer capacity, enabling managers to effectively develop and support their own teams. What You’ll Do Onboarding & Induction • Deliver onboarding for new starters across all commercial teams, • Provide clear training on products, processes, and systems, • Keep induction content updated with department leads Sales Training & Enablement • Train core skills: cold calling, consultative selling, objections, pitching, negotiation, pipeline, • Run refresher sessions and ongoing coaching, • Conduct call listening, floor-walking, and structured feedback, • Support rollout of scripts, pitches, and campaigns Management & Leadership Development • Create and deliver manager development programmes, • Train managers in coaching, communication, and leadership styles, • Equip leaders to run effective 1:1s and performance conversations, • Support emerging leaders in building core people skills Cross-Department Training • Provide training for Operations and Marketing to boost collaboration and product knowledge, • Support Operations & Events with client experience and process training Learning Materials & Content • Produce presentations, guides, workbooks, and e-learning, • Keep materials clear, engaging, and consistent, • Maintain a centralised training library Quality Assurance & Insights • Conduct observations and coaching assessments, • Identify skill gaps using data and feedback, • Report training impact and performance trends to leadership What You’ll Bring • Minimum 3 years of experience delivering training in a fast-paced sales environment, • Strong understanding of sales processes and telesales techniques, • Hands-on coaching experience (call listening, floor support, behaviour coaching), • Experience developing managers and supporting leadership capability, • Strong facilitation, communication, and presentation skills, • Ability to create clear, engaging content, • Confident using CRM and digital tools (Salesforce) Perks & Benefits At Corinthian, we reward performance and prioritise your wellbeing. Here’s what we offer: • 23 days holiday (plus bank holidays), rising to 26, • Clear career progression, • Perkbox membership (post-probation), • Eye test & VDU glasses support, • Pension & Life Assurance, • Refer-a-friend bonus (up to £500), • £50 per head monthly team socials, • Private health & dental insurance (BUPA), • Travelcard loan & Cycle to Work Scheme, • Long service vouchers (£250 at 3 years, £500 at 5 years), • One-month paid sabbatical after 10 years, • Christmas office closure At Corinthian Sports, we are committed to creating an inclusive and diverse workplace where everyone feels valued. We encourage applications from all backgrounds and are happy to make adjustments to ensure an accessible hiring process.

At Whittard of Chelsea, we’ve been inspiring moments of tea, coffee, and hot chocolate delight since 1886. Behind every store experience is a leadership team that brings our story to life-through passion, performance, and pride. We’re now looking for a Deputy Manager to support the General Manager in delivering exceptional service, empowering a brilliant team, and helping the store run like clockwork. Whether you’re on the shop floor with a sample tray or reviewing daily performance with the team, you’ll be a key part of what makes our stores special. A Day in the Life You’ll be a trusted co-pilot to the Store Manager-leading the team, solving challenges in real time, and ensuring everything runs smoothly behind the scenes. Your day will include: What Makes You Exceptional? We’re looking for someone who’s ready to take their next step in leadership-and do it with energy, confidence, and a love for retail. You’ll bring: • Experience in a supervisory or assistant management role within a retail environment., • A natural ability to coach, motivate, and lead by example., • Strong commercial instincts, with confidence in reading reports and using data to influence daily decisions., • A proactive mindset-someone who spots what needs doing and takes action., • Great organisation and time management, juggling tasks while staying customer-focused., • A genuine passion for creating brilliant customer experiences-and sharing your product knowledge with pride. Why Whittard? We’re proud of our heritage, but our focus is on the future-nurturing talent, building connection, and creating career paths for people who love what we do. As a Deputy Manager, you’ll get the support to grow your skills, lead your team, and take the next step when you’re ready. You’ll also enjoy: • Up to 50% store discount – discover your new favourites!, • Monthly product allowance – a little treat with every pay cheque., • Discretionary bonus scheme – because great work should be recognised., • Wellbeing resources & family-friendly policies – because we care about the whole you., • Opportunities to connect across stores and head office – be part of something bigger. … And much much more! Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and an inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences. Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand.

Job Title: Brand Manager – Victoria Beckham Concession, Selfridges Role Summary The Brand Manager is responsible for leading the Victoria Beckham concession within Selfridges, ensuring an elevated client experience, driving sales performance, and representing the brand with excellence. This role oversees day-to-day operations, leads and develops the sales team, maintains impeccable brand standards, and acts as the key link between the concession, head office, and the wider retail business. As the Brand Manager, you will embody the Victoria Beckham brand values, deliver outstanding service, and ensure the concession consistently exceeds expectations in both commercial results and client experience. Key Responsibilities Leadership & Team Management • Lead, inspire, and motivate the concession team to achieve sales targets and KPIs., • Coach and develop team members through regular feedback, training, and performance reviews., • Foster a positive, high-performance culture rooted in teamwork, accountability, and brand excellence., • Oversee recruitment, onboarding, and ongoing development of the concession team., • Manage daily team scheduling, floor coverage, and shift planning. Client Experience & Clienteling • Ensure the highest standards of luxury customer service across the concession., • Support the team in building and maintaining a strong client book through personalised outreach and relationship building., • Handle high-profile clients and complex customer situations with professionalism and tact., • Collaborate with the marketing and retail teams on clienteling initiatives, events, and in-store experiences. Commercial Performance • Drive commercial results by analysing sales performance, conversion, ATV, UPT, and wider KPIs., • Identify trading opportunities and implement strategies to maximise business potential., • Monitor inventory levels, stock movement, and product performance, escalating issues where necessary., • Ensure timely execution of product launches, campaigns, and promotional activity. Operations & Visual Merchandising • Maintain exceptional visual presentation standards in line with Victoria Beckham brand guidelines., • Ensure all operational procedures are adhered to, including stock controls, delivery processes, and cash handling., • Oversee stocktake preparation and execution., • Ensure a safe, clean, and well-maintained concession environment. Brand Representation & Communication • Act as a brand ambassador, consistently reflecting the Victoria Beckham aesthetic, values, and tone., • Build strong relationships with Selfridges management and store teams., • Provide regular feedback to head office on product trends, client insights, opportunities, and challenges., • Ensure clear communication between the concession team and the broader retail network. Skills & Experience Essential • Previous experience in a management or senior sales role within luxury fashion retail., • Strong leadership skills with proven experience motivating and developing a team., • Excellent clienteling skills and a deep understanding of luxury customer expectations., • Commercial acumen with the ability to analyse data, identify opportunities, and drive performance., • Strong communication, organisational, and problem-solving abilities. Desirable • Experience managing a concession or standalone boutique., • Previous experience working with Selfridges or a similar luxury department store environment., • Multilingual skills., • Strong knowledge of RTW, luxury styling, and high-end fashion trends.

Head of Sales Location: UK (Hybrid) Salary - £100K-£120K + Bonus This role offers an exceptional opportunity for an experienced sales leader to shape a high‑growth commercial organisation, build a category‑led sales engine, and influence how revenue is generated at scale. It gives the successful candidate the platform to design structure, develop people, and elevate performance across a nationally recognised brand, all while leading a function with clear strategic importance to the business. The organisation is a fast‑growing, innovative business transforming how brands engage with targeted and influential audience groups. Operating nationwide while maintaining the precision of local targeting, it supports major consumer brands in delivering impactful campaigns that drive both immediate outcomes and long‑term customer value. With strong market leadership and a rapidly expanding client base, the organisation is evolving its commercial model to deepen expertise, strengthen partnerships, and build more predictable, repeatable revenue growth. The Opportunity The Head of Sales is responsible for the overall performance, structure, and effectiveness of the sales function. They will lead Sales Managers and Directors across Growth and Enterprise segments, ensuring a category‑led model that drives focus, ownership, and consistent revenue outcomes. This is not a player‑coach role — the successful candidate will create systems that scale, build capability across teams, and translate commercial strategy into execution. Key Responsibilities • Own end-to-end sales performance, translating commercial goals into actionable strategies, targets, and execution plans to drive revenue growth across all segments., • Refine and manage the category-based sales structure, ensuring clear team ownership and fostering subject-matter expertise to enhance win rates and prevent siloed work., • Lead, coach, and develop Sales Executives and Account Managers by setting clear expectations, delivering high-quality performance reviews, addressing underperformance, and supporting career progression., • Own forecasting accuracy, pipeline health, and CRM discipline, using data to diagnose risks, remove blockers, and hold sales leaders accountable for results. Candidate Profile • Leadership experience within a high‑performing sales organisation, • A proven ability to scale revenue through structure, process, and people., • Strong commercial judgement and the ability to balance ambition and realism., • Confidence in coaching, challenging, and holding senior sales talent accountable., • A preference for clarity, pace, and structured growth in fast‑scaling environments., • Experince of selling Advertising services Why This Role Matters The Head of Sales defines the systems and structures through which the organisation builds revenue. Their leadership enables: • Sales teams to become true experts, not generalists., • Clients to receive consistent, credible, high‑quality experiences., • Revenue to scale predictably and sustainably, through method not heroics.

Role: Lead Backend Software Engineer Location: London/Newcastle – Hybrid Office & Home Who Are We? mkodo builds world class apps, middleware and digital products in the global lottery, betting, and gaming space. We have an open, supportive, dynamic culture where talented people are trusted to contribute to the team and company by carrying out their roles in a professional, collaborative, and skilled manner. We value the expertise of our team members and offer opportunities for personal development and career progression within the company. Acquired in February 2020, by Pollard Banknote Limited (PBL), a major supplier to the global lottery industries, brought mkodo strong financial security, access to resources and clients at a global level. About the role: Reporting to a Software Engineering Manager or Head of Engineering, we are seeking a Lead Backend Software Engineer to be the go-to authority for backend engineering, setting the technical vision, guiding architecture, and driving improvements in tools, processes, and delivery practices. You’ll remain hands-on for critical work, but your greatest impact will come from technical leadership, enabling teams to deliver robust, scalable, and secure services. With a strong foundation in backend technologies, including Java and Spring Boot, and event-driven systems such as Kafka, you’ll influence systems well beyond your own code, ensuring architectural integrity and high engineering standards across multiple teams. You’ll play a pivotal role in aligning technical strategy with business goals and ensuring our backend capabilities are future-ready. Main responsibilities are: Technical Leadership • Define and evolve backend architecture to ensure scalability, maintainability, and performance., • Set coding standards and champion secure development practices (e.g. OWASP)., • Influence technology choices, frameworks, and tools to support engineering excellence., • Oversee improvements to CI/CD pipelines, build processes, and operational workflows., • Can clearly and confidently articulate risk of technical problems to non technical stakeholders (e.g legal, product owner, designer), • Leads projects and features to good outcomes, ensuring appropriate engineering decisions are made to factor in technical debt, systems design, stability/reliability, monitoring/observability and business need. Hands-On Guidance • Contribute to key backend systems when your expertise is needed., • Review and refine critical code, ensuring alignment with architectural goals and best practices., • Provide technical oversight for major initiatives, ensuring architectural soundness. Mentoring & Collaboration • Coach, mentor, and develop engineers, raising capability across the backend discipline., • Facilitate design discussions, code reviews, and collaborative problem-solving sessions., • Build consensus for architectural and technical decisions across teams and stakeholders. Continuous Improvement • Identify and proactively resolve technical debt., • Introduce new backend technologies and approaches that improve reliability and delivery speed., • Promote engineering practices that support scalable, secure, and maintainable systems. Community & Advocacy • Proactively stays up to date with technology trends in their area, and uses this knowledge to contribute thoughts on engineering strategy., • Share knowledge through presentations, workshops, and internal forums., • Support recruitment by assessing candidates and promoting a strong engineering culture., • Ensure backend systems comply with relevant standards such as ISO27001 and PCI. Key Skills & Attributes: • Strong backend engineering experience, ideally including Java (Java 11+) and Spring Boot., • Proven ability to design and lead backend architectures for complex systems., • Familiarity with cloud environments (AWS preferred) and container orchestration (Kubernetes)., • Experience with event-driven architectures and messaging platforms such as Kafka., • Strong understanding of RESTful APIs, microservices, and distributed system design., • Knowledge of SQL and NoSQL databases., • Experience with CI/CD pipelines, automated testing, and modern deployment practices., • Skilled mentor with the ability to influence technical direction across teams., • Strong problem-solving skills, balancing technical, product, and delivery considerations., • Comfortable in agile environments using Git-based SCM and tools like Jira or Redmine., • Awareness of compliance frameworks such as ISO27001 and PCI. We encourage growth and progression because we value our colleagues and know that we best succeed when achieving and developing together. Benefits: mkodo is a great place to work, with excellent benefits comprising: • Hybrid/Flexible Working, • Quarterly team events, • Birthday Holiday, • Christmas Day-Off, • Generous Holiday Allowance, • Tech Loan Scheme, • Performance bonus & profit share scheme, • Cycle to Work scheme, • Life insurance and income protection, • Travel Loan scheme, • Supplies of fresh fruits, cereals, biscuits, nibbles, etc. in the offices, • Relevant training and training budget., • Digital Nomad Policy, • Generous refer a friend scheme

We’re partnering with a globally recognised B2B events business to appoint a Head of Delegate Sales for one of the most prestigious brands in the international creative and marketing calendar. This organisation sits within a FTSE 100-listed global events and intelligence group, bringing together some of the world’s most influential festivals including Cannes Lions, Black Hat, Money20/20, Game Developers Conference, and London Tech Week. With a strong international footprint across 30+ countries, they are redefining the B2B festival model through immersive experiences, intelligence platforms, and advisory services. This particular opportunity sits within the LIONS portfolio, home to the world’s most established global festival celebrating creative excellence. The brand is evolving rapidly, expanding into advisory, learning, and intelligence services, and entering a new phase of commercial growth. Based in London (5 Howick Place) with a hybrid working model, the Head of Delegate Sales will play a pivotal role in delivering ambitious global revenue targets. Reporting into senior commercial leadership, you’ll be responsible for: • Owning and delivering global delegate pass revenue across multiple pass types and regions, • Driving growth across emerging and priority markets in LATAM, EMEA and APAC, • Developing and executing a robust delegate sales strategy aligned to wider commercial and marketing objectives, • Leading and developing a small, high-performing team of 2–3 account managers, • Optimising sales processes, pipeline management and forecasting, with strong Salesforce discipline, • Partnering closely with marketing, data, analytics and operations to maximise lead conversion, • Acting as a senior brand ambassador with key stakeholders and customers globally This is a strategic leadership role with hands-on commercial accountability. It would suit an experienced B2B event sales leader ready to take full ownership of a global revenue line while coaching and scaling a team. What We’re Looking For: • Proven track record in delegate or ticket sales within a B2B events environment, • Demonstrable success delivering and exceeding multi-region revenue targets, • Strong experience in sales strategy, forecasting, pipeline management and Salesforce, • Ability to lead, coach and elevate junior sales professionals, • Commercially astute, analytical, and comfortable reporting at board level, • Credible stakeholder manager with strong global relationship-building skills, • Willingness to travel internationally throughout the year Benefits include: • 25 days annual leave, rising with service, plus birthday leave, • Option to work from almost anywhere for up to four weeks per year, • Private medical cover and flexible benefits, • Share matching scheme, • Volunteer days and charity match funding, • Extensive learning and development, including access to LinkedIn Learning, • Strong wellbeing and inclusion initiatives This is a high-impact leadership role within a globally recognised brand at a pivotal stage of growth. If you’re a commercially driven sales leader with deep B2B events experience and global ambition, we’d be keen to speak.

Head of Product Design – 12 Month FTC (Maternity Cover) 📍 London / Hybrid We’re partnering with an established ecommerce group behind several much-loved consumer brands used by millions of customers. They’re now looking for an experienced Head of Product Design to join on a 12-month maternity cover, leading design across one of the most important areas of the product. The Role As Head of Product Design, you’ll lead design for a core part of the customer experience focused on building stronger customer habits and increasing how often people return to the platform throughout the year. Working closely with senior leaders across Product, Engineering, CRM and Brand, you’ll help shape product strategy, influence roadmaps and ensure experiences across web and mobile are intuitive, emotionally engaging and commercially impactful. Alongside this, you’ll lead and coach a team of designers, raising the bar for craft while creating the conditions for teams to deliver thoughtful, high-quality work at pace. This is a high-impact interim role at an exciting moment for the business, with a preferred start between mid-April and early May. What You’ll Be Doing • Define and drive the design strategy for a critical product area., • Partner with Product and Engineering leadership to shape roadmaps and product direction., • Elevate the quality of end-to-end customer journeys across web and mobile., • Lead, coach and develop a team of Product Designers., • Build strong relationships with stakeholders across the organisation., • Embed customer insight and data into design decisions., • Strengthen design standards, rituals and ways of working., • Ensure design outcomes clearly support business and commercial goals. About You You’re an experienced design leader who enjoys combining strategic thinking with hands-on product design leadership. • Proven experience leading Product Design teams in fast-paced, tech-led environments., • Currently operating as a Head of Product Design or equivalent leadership role., • Strong strategic thinker who also enjoys staying close to execution and craft., • Experienced in coaching senior IC designers and emerging leaders., • Comfortable influencing senior stakeholders and cross-functional teams., • Strong understanding of web and mobile product development., • Confident working with design systems, Figma and modern design tooling., • Experience in loyalty, retention or frequency-driven products is a plus. If you’re a design leader who enjoys shaping strategy, developing teams and delivering meaningful customer experiences, this is a great opportunity to step into a high-impact role within a well-loved consumer product used by millions.

Puma Capital Group are looking for a People Assistant to join our People team in London. This is an exciting opportunity for a highly organised and proactive individual to join our passionate People team. Within this role, you will support our Chief People Officer, Tarinee Pandey, and the broader People team. You’ll be a trusted gatekeeper and calm centre who plans ahead, protects time intelligently, and keeps a busy, back‑to‑back diary running smoothly, while also delivering reliable, high‑quality People administration across the employee lifecycle. This role will suit someone who takes genuine pride in excellent administration, cares about getting the details right, and thrives in a fast-moving, professional environment. The role is a 50/50 split between Executive support and wider People administration and operations. Part of the founding team of Puma Capital Group, Tarinee has played an integral role in building one of the UK’s Best Workplaces (medium size). With a passion and drive to deliver meaningful change for all things people and culture related including diversity, equity and inclusion, Tarinee won EDI Champion of the Year at Property Week’s Inspiring Women in Property Awards 2024 and was a finalist HR Director (2025) in the HR Excellence Awards. In addition, Tarinee is committed to working with leaders and founders (both within our business and externally) to ensure they get the best out of their teams and themselves to support personal and commercial growth. Tarinee has a Psychology degree from Warwick University plus an MA in Personnel and Development from the University of Westminster. She is a Fellow of both the Chartered Institute of Personnel Development (FCIPD) and the Learning and Performance Institute with over 25 years of HR and recruitment experience (UK and International) and a qualified coach. Role Responsibilities: Executive support • Extensive diary management and administrative support for the Chief People Officer, consistently providing clear and concise updates, • Scheduling meetings and arranging travel and restaurant requirements, including but not limited to meetings with Puma’s Board and senior leadership, internal and external meetings, • React quickly to changing priorities, same‑day requests, and urgent meeting reshuffles, • Proactively prepare for CPOs day, printing relevant documentation and highlighting key information, • Build strong working relationships with internal assistants to coordinate multi‑stakeholder meetings involving the Board and senior leadership, and to ensure effective absence cover, • Provide support and general administration including creating, editing, and formatting documents and presentations for regular monthly, quarterly and ad hoc meetings, • Arranging for the signing and circulation of documents, and invoice processing, • Prepare and submit monthly expense reports People operations support • Coordinate end‑to‑end onboarding including documentation, background checks, IT setup, 100‑day onboarding plans, and scheduling induction meetings, • Coordination of induction and training sessions for new joiners, as well as training requirements across the business, including arranging equipment, welcoming facilitators, and coordinating feedback, • Manage the training inbox, responding to queries in a timely manner, • Ensure the People team events calendar is kept up to date and diarise all relevant reminders in the People teams calendars, supporting coordination and scheduling of events and initiatives, • Support with maintaining accurate data in HiBob and employee files, ensuring timely processing across the full employee lifecycle (joiners, movers, leavers), • Ad hoc support for wider People related activities e.g. drafting standard employee letters, benefits administration, setting up interviews and case study assessments for recruitment processes Experience Required: • Demonstrable administrative experience working in a People or HR function gained within a corporate or professional services environment (financial services knowledge helpful but not essential), • Experience managing complex diaries, sensitive information, and ambiguity with excellent judgement and discretion, • An anticipatory planner who habitually works 3-4 weeks ahead, blocking time for preparation and ensuring buffers between meetings, spotting possible issues early and implementing solutions, • Excellent knowledge of M365 including Word, Excel, PowerPoint and Outlook, • Reliable, hardworking and organised, with demonstrable ability to manage and prioritise tasks effectively, • Proactive with an ability to work in a fast paced and challenging environment, • Ability to engage with internal and external stakeholders at varying levels, in a professional and confidential manner, and build trusted working relationships, • Demonstrable track record of attaining high standards, • Ability to manage upwards and influence with tact, • Discretionary effort with a willingness to go above and beyond when needed Personal Attributes: • Kind, • Values-driven, • Excellent communicator, • Adaptable and willing to get stuck into whatever needs doing, • Depth of character and gravitas but operating with humility, • The drive and attitude to excel in a high performing environment whilst maintaining high levels of integrity, • Energy, dynamism, and passion for complex challenges, • Organised, rigorous and disciplined, • Pragmatic and practical, • Motivated by helping people and teams succeed About Us Founded in 2012, Puma Capital Group is an award-winning investment manager operating within the tax efficient space and is a leading provider of growth capital to UK SMEs and property finance to developers and real estate investors. The Puma Capital Group comprises four businesses focused on delivering long-term sustainable growth for our investors and partners: • Puma Investments, • Puma Property Finance, • Puma Growth Partners, • Puma Public Markets Collectively the Group has over £1 billion in assets under management, supports over 14,000 investors, and has funded over £3 billion in property developments across the UK. We are proud to have assisted dozens of businesses across the UK elevate and build to deliver on their brilliant ideas. In the years since we were set up, Puma Capital Group has grown significantly. We are now around 140 people across the Group, with our staff working from our head office in London, and regional offices in Manchester and Edinburgh. It is an exceptionally exciting time for our business. Combining our already very strong track record with ambitious growth strategies, we have already developed our market share substantially and are looking to build further on our success. At Puma, we are committed to fostering an inclusive and diverse workplace. As an equal opportunity employer, we consider all applicants for employment without regard to race, religion, age, sexual orientation, gender identity, gender reassignment, family or parental status, national origin, veteran status, neurodiversity, or disability status. We strive to provide a work environment free from discrimination and harassment, where everyone has the opportunity to thrive. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and development. Importantly, research shows that men typically apply for roles when around 60% of the criteria is met, however, women and other underrepresented people often only apply when they tick every box. So, if you think you have what it takes, but don't necessarily meet every single point outlined in the role description, please do still get in touch – we would love to hear from you!

This role is based Hybrid in Central London 4 days a week on site (Non-Neg) with a Salary up to £55,000 per annum. A fast-growing direct-to-consumer brand is looking for a Customer Experience Lead to run and scale its inbound customer support operation. This is a hands-on leadership role where you’ll take ownership of the day-to-day performance of the CX team, lead managers and frontline specialists, and ensure customers consistently receive exceptional support. If you enjoy building high-performing teams, improving processes and delivering outstanding customer experiences, this role offers the opportunity to make a real impact in a growing business. You’ll report to the Head of Customer Experience and lead a team supporting customers across phone, email, chat and social channels. Key Responsibilities Team Leadership • Lead and develop CX Managers and frontline teams, • Build a high-performing, accountable and motivated team culture, • Coach managers to drive performance and engagement, • Own the day-to-day performance of inbound customer support, • Handle complex customer escalations with sound judgement, • Identify trends in customer feedback and drive improvements, • Own key CX metrics including SLA, CSAT, quality and productivity, • Analyse performance data to identify opportunities for improvement Experience: • 2–3+ years leading customer support or CX teams, • Experience managing managers or senior team members, • Strong ownership of performance metrics and KPIs, • A proven track record of improving service quality and team performance, • Excellent judgement when managing escalations and customer issues

OPERATIONS LEAD Location: London, E14 5HP Hours of work: 40 Contract Type: Permanent We are seeking an Operations Lead to oversee the day-to-day FM operations (including Housekeeping, Mail & Document Services, third-party suppliers, and HSEQ compliance) across the site. In this role, you will be instrumental in maintaining operational excellence, delivering high-quality services, and ensuring compliance with health and safety standards. You will deputise for the General Manager when required, support the leadership team in achieving campus objectives, and drive continuous improvement across all operational functions. Job Description This position blends hands-on operational management with strategic oversight, team development, and customer engagement. It offers a varied and challenging environment within a fast-paced, client-focused setting, providing opportunities to make a real impact across the site. Key Responsibilities • Lead day-to-day operations of Housekeeping, Mail & Document Services, and third-party suppliers., • Ensure a safe, compliant, and efficient working environment., • Support continuous improvement initiatives and optimise service delivery., • Develop and coach teams to maintain high performance and operational standards., • Manage budgets, financial resources, and monitor performance metrics., • Maintain customer focus, gather feedback, and ensure contractual obligations are met. About You • Experience in a similar role (Key Account Director/Regional Account Director/Head of Operations) within a corporate or facilities management environment., • Experience of both Hard & Soft FM, • Strong customer service focus and experience in a client-facing environment., • Proven experience leading teams and managing multi-functional staff., • Bachelor’s degree or equivalent industry experience in IFM or operations., • Excellent communication, organisational, and stakeholder management skills., • Ability to prioritise, work independently, and make effective decisions under pressure., • Proficient in Microsoft Office and comfortable using operational systems., • Understanding of health and safety management principles. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is Proud To Be A Diverse & Inclusive Employer ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing

Hakkasan Mayfair, part of Hakkasan Group, home to the internationally acclaimed Hakkasan and Yauatcha restaurants, is seeking an experienced and guest-focused Reception Manager to lead our reception function onsite. Reporting to the General Manager, you will oversee the full guest journey from first contact through arrival and seating, ensuring a seamless, professional and welcoming experience. As the department head, you’ll lead and develop the reception team while managing reservations strategy, guest profiling and service standards to support both exceptional hospitality and strong commercial performance. Key Responsibilities • Lead and manage the reception and reservations team, ensuring warm, professional and personalised guest welcomes at all times., • Oversee the full guest journey, including reservations, arrival flow, waiting experience and seating., • Manage reservations systems, table allocation, pacing, turn times and booking strategies to optimise covers and revenue., • Maintain accurate guest profiles, preferences and VIP recognition, supporting personalised service and loyalty., • Act as the main point of contact for guest enquiries and service recovery, resolving issues confidently and professionally., • Recruit, train, coach and schedule the reception team, driving performance, engagement and development., • Partner closely with FOH, Bar, Sommelier and Kitchen teams to ensure smooth service flow., • Monitor booking trends, no-shows and cancellations, providing insights to improve yield and operational efficiency., • Support marketing initiatives, events and local partnerships to drive reservations, private dining enquiries and repeat visits., • Ensure compliance with brand standards, health & safety, GDPR and company procedures. What We’re Looking For • Proven experience as a Reception Manager, Maitre’ D or senior reservations leader within a quality or luxury hospitality environment., • Strong understanding of reservations systems, guest profiling and service flow., • Confident team leader with experience managing, training and motivating others., • Exceptional guest-facing communication and service recovery skills., • Commercial awareness relating to covers, yield and guest behaviour., • Calm, organised and professional under pressure., • Excellent command of English., • Proof of eligibility to work in the United Kingdom. Benefits • Dine & Delight: 50% off food and beverage across all our restaurants – including takeaway., • We’ve Got You Covered: Employee Assistance Programme, enhanced maternity and paternity leave, life assurance., • Birthday Bonanza: Enjoy a little something from us each year to celebrate your special day., • Moments That Matter: Gifts for Christmas, Chinese New Year, birthdays and long service., • Grow With Us: Training, development and international career opportunities., • Giving Back: Charity, community and sustainability initiatives., • Everyday Essentials: Meals on duty, uniforms, pension and holidays included.

About the Company: About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description The Head of Client Services will be responsible for standardising project delivery to optimise client satisfaction, project level gross profit, employee retention, and revenue delivery for a significant portion of our UK division. The candidate will directly manage/coach/mentor the staff and will develop and promote new policies for the operational team. This is the ideal role for someone who has experience in managing a team focused on healthcare fieldwork, market research and recruitment. Essential Duties and Responsibilities: Including, but not limited to the following: • Manage, mentor, appraise and develop allocated staff, ensuring they are working effectively and managing projects to success, • Build strong client relationships and develop and oversee client service improvement plans, ensuring their successful execution and providing a consistent and solution-oriented approach across each touch point of the client journey, • Responsible for optimising client satisfaction in each step of the project lifecycle, • Provide support from a compliance standpoint to operational team. Ensuring adverse events report trainings are completed, ISO, GDPR and other compliance guidelines are followed, • Partner with the Engineering department to further improve our project management systems and create improved efficiencies, • Create a strong culture of excellence which aligns with M3GR’s core values and deliver strategic level initiatives, • Assist with the integration of future acquisitions to ensure best practices and servicing are continued through the transition period, • Provide excellent problem solving to our clients. Ensure a focus on preventing and resolving project issues, • Partner with Human Resources to identify, onboard and retain the best industry talent, • Ensure that the qualitative team is upskilled by regular trainings on communication, compliance, and project management skills. Putting client centricity at the center of delivery, • Ensure training and processes are well documented, and followed by staff, • Monitor and maintain capacity across team, to ensure workload is equitably distributed and manageable, identifying hiring needs and solutions to drive efficiencies and productivity, • Responsible for overseeing that the team meets stated KPIs for financial, panel and client satisfaction goals, provide regular reports on staff performance, • Work with M3GR department heads to ensure cross-department teams are working efficiently and effective in a collaborative setting, • Champion a culture of compliance throughout the organization to ensure everyone complies with external regulatory requirements and internal policies and procedures, • Work in business process analysis, design and optimization to enable delivery of exceptional performance, championing compliance by design and building compliance requirements into processes and technology development, • Support the operational integration of acquired businesses to ensure best practices and servicing are continued through the transition period, • Forge strong relationships with other divisions, • Ensure seamless collaboration with sales to create an industry leading client experience, • Work effectively with programming and fieldwork teams to accelerate timelines Qualifications Education and Training Required: • Minimum of 8 years of experience in Market Research Project Management/Operations, • Minimum of 3 years managing a staff of 3+ employees, • Extensive experience in an active Project Management role in the medical/healthcare market research field, • Thorough understanding of qualitative domestic and international market research projects, • Ability to lead a team made up of both junior and senior team members, • Self-motivated and able to (re)prioritize tasks throughout the workday, • Exceptional time management, organizational skills, attention to detail and ability to multitask, • Well-developed analytical and creative problem-solving skills, • The ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives, • Exceptional written and verbal communication skills Additional Information Benefits: • 25 days annual leave, • Participation in an annual bonus scheme linked to the profitability of the business, • Pension 4%/4% employee/employer contributions of qualifying earnings, • Company’s medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme, • Cycle scheme

Head of Delivery - Digital Agency / Consultancy exp essential Location: Predominantly remote with London client/office visits Salary: £90,000–£100,000 + benefits About the business We’re partnering with a well-established digital product delivery consultancy/agency that designs, and builds high-impact digital experiences (including websites, mobile apps and e-commerce platforms) for globally recognised brands. The business combines UX/UI design, engineering and data expertise to help clients accelerate growth and deliver exceptional customer experiences. Following continued growth, they are looking for a hands-on Head of Delivery to lead a small but high-performing team while remaining close to clients and delivery. The role This is a player–coach position combining hands-on client delivery, team leadership, and portfolio oversight. You’ll lead a team of six while ensuring projects are delivered predictably, commercially and to a high quality bar. You do not need to currently hold the title “Head of,” but you must be operating at senior/lead level within a similar digital agency or consultancy environment. Key responsibilities • Lead and mentor a Delivery team of ~6 (PMs, Delivery Managers, or similar), • Oversee the health, performance and commercial outcomes of the project portfolio, • Work directly with clients as a senior delivery partner and trusted advisor, • Strengthen delivery governance, risk management and reporting, • Implement and continuously improve scalable delivery processes and standards, • Support pre-sales activity, pitches and solution shaping, • Ensure strong collaboration across product, design and engineering, • Drive a culture of accountability, predictability and high-quality delivery What we’re looking for • Currently operating at Lead / Principal Delivery level or above, • Background in a digital agency, product consultancy or similar environment (essential), • Proven experience managing complex digital product or platform deliveries, • Strong commercial awareness across margins, forecasting and portfolio health, • Comfortable being hands-on with clients while leading internally, • Experience improving delivery maturity and ways of working, • Confident in pre-sales and client growth conversations, • Excellent stakeholder management and communication skills, • Pragmatic, calm and outcome-focused leadership style Working pattern • Mostly remote, • A few days per month in the London office, • Occasional client site visits

We are delighted to be partnering with a leading Lloyd’s/London market insurer who are seeking an experienced actuary/analytics professional to help shape and deliver analytics strategy alongside the Head of Pricing and Head of Analytics. In this role, you’ll lead key analytics initiatives, enhance data and the technology stack, and work closely with actuarial, underwriting and IT, to deliver real business value. You’ll also coach and develop a high-performing team across data science, software engineering and cloud infrastructure. We’re looking for someone who is curious, analytical and driven — a natural problem solver who enjoys working with ambiguity, building strong stakeholder relationships, and leading with authenticity and empathy. This is an opportunity to blend your actuarial, insurance and data experience. You will bring your experience of actuarial, data and analytics to this leading role, which could have been obtained within a pricing, actuarial, data science or other analytics role. This position is at the crossroads of several teams and will suit someone who enjoys bringing together stakeholders to solve problems. Prior insurance experience is beneficial. If you’re excited about using analytics to influence underwriting strategy and empower people, this is the next role for you.

Role Title: Senior Process Analyst - £75k Department: Transformation & Change Location: London Type: Permanent About the Role The Senior Process Analyst plays a critical role in designing, building, and implementing strategic operational initiatives across regions, capabilities, and business lines. Reporting to the Head of Operational Excellence, the role sits within a wider Transformation & Change function and is responsible for leading end‑to‑end process analysis and future‑state design aligned to long‑term strategic objectives. Using Lean/Six Sigma methodologies, quantitative and qualitative data analysis, and modern automation/AI tools, the Senior Process Analyst will identify improvement opportunities, build business cases, define requirements, and support delivery of automation, BPO, and optimisation initiatives. The role requires strong stakeholder engagement, the ability to influence at all levels, and the capacity to coach junior analysts while ensuring robust governance, documentation, benefits tracking, and regulatory compliance. Key Responsibilities Process Analysis & Design • Lead detailed analysis to document current‑state workflows and design future‑state processes aligned to organisational strategy., • Conduct structured root‑cause analysis to identify bottlenecks, waste, and operational variances., • Provide clear options, impact assessments, and recommendations for improvement across multiple concurrent initiatives., • Apply Lean, Six Sigma, and continuous improvement methods to drive efficiencies and consistency. Documentation & Requirements • Produce business cases, requirements specifications, benefits analysis, and detailed process maps., • Define epics, user stories, and acceptance criteria for complex process and technology solutions., • Use process mapping, automation, and AI‑enabled tools (e.g., process mining, LLM‑assisted documentation) to accelerate analysis and delivery. Change, Automation & BPO Support • Work closely with BPO/outsourced partners, defining service requirements, KPIs, SLAs and supporting end‑to‑end transition planning., • Support vendor governance, performance monitoring, and continuous service improvement., • Identify automation and digitisation opportunities and help drive integration with operational teams. Stakeholder Engagement & Leadership • Facilitate workshops and engagement sessions with cross‑functional stakeholders., • Build strong relationships with technical and non‑technical teams to secure buy‑in and sign‑off., • Coach and mentor junior analysts and SMEs on process improvement, BPO, automation, and AI concepts. Governance, Reporting & Compliance • Track and report programme progress, benefits realisation, risks, and issues to senior leadership., • Ensure adherence to regulatory, compliance, and conduct standards (e.g., data protection, conflicts of interest, fair customer outcomes)., • Manage delivery commitments, maintain high-quality outputs, and meet agreed deadlines. Skills & Experience Required • 5+ years’ experience in senior‑level business or process analysis roles., • Strong understanding of business analysis methodologies and process improvement frameworks., • Excellent communication and stakeholder management skills, with experience presenting to business and technical audiences., • Experience in insurance, reinsurance, or wider financial services (preferred)., • Experience working with London Market processes and delegated authority models (desirable)., • Hands‑on experience with BPO/outsourced service models including transitions, SLAs, KPIs, and vendor governance., • Proficiency with MS Office and experience using process mapping tools (Visio, Lucid), automation platforms (UiPath, Power Automate), and AI/LLM/process mining tools., • Strong analytical skills, with the ability to synthesise complex findings into clear, actionable recommendations., • Experience writing epics, user stories, and acceptance criteria for technology-enabled change. Desirable Qualifications • Degree in Business, Finance, Engineering, Computer Science, or related discipline., • Certifications such as Lean Six Sigma, CBAP, PMI‑PBA, or BPMN credentials., • Demonstrated experience supporting BPO/vendor management in large‑scale transformation environments.

About Us: Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at Introduction: This is a senior leadership role responsible for delivering outstanding client experiences, driving profitable account growth, and leading high-performing, client-facing teams. The UK Head of Research sits at the intersection of clients, research excellence, and AI-enabled ways of working. The role is accountable for ensuring that Toluna’s technology, data, and AI capabilities are translated into real value for clients and into scalable, efficient operations for the UK research team. Responsibilities: Leadership & Delivery • Brings vision and leadership to the UK Research team to drive a sense of pride, ownership and accountability at every layer of client and internal communication, • Implement corporate action plans into effective execution with visible impact on UK performance and results., • Implement the vision for AI-enabled research and client success, ensuring Toluna’s platform, automation, and analytics capabilities are fully leveraged, • Implement programs that influence short- and mid-term business outcomes (revenue, margin, operational efficiency)., • Manage, grow, and strengthen key client relationships by building trust, reliability, and service excellence, positioning Toluna as a strategic, AI-enabled insights partner., • Act as a senior leader in key client interactions, handling critical discussions, negotiations, and escalations, including those involving new methodologies and AI-powered solutions., • Ensure timely, efficient, and client-centric delivery aligned with high-quality standards, AI- and tech-enabled efficiencies, and profitability targets., • Resolve operational issues where needed and coach team leaders to do the same ensuring quality and agility are at the heart of client deliverables, • Lead, coach, and develop high-performing teams of client-facing experts. Drive adoption of new ways of working & positively champion initiatives as they are rolled-out., • Build AI-ready teams: ensure team members are trained, confident, and excited to use AI and automation in their daily work, with clear expectations for adoption and impact., • Manage the UK Research team and coach team leaders, fostering a culture of accountability, continuous learning, and innovation., • Oversee hiring, onboarding, motivation, performance management, and retention of staff, with particular focus on digital and AI skills., • Support on programs in new and/or evolving areas, often involving the rollout of new AI-enabled capabilities or operating models., • Manage planning, revenues, budgets, resources, risks, and outcomes for UK Key Accounts, ensuring visibility, governance, and timely interventions., • Drive continuous improvement initiatives across key processes to enhance efficiency, quality, scalability, and client value, using data and AI-generated insights to prioritize., • Resolve complex problems impacting business performance, • Navigate a wide range of business situations requiring sound judgment, strategic perspective, and adaptability, particularly as the organization evolves its AI and technology capabilities., • Anticipate risks and opportunities created by client, and technology shifts, and translate them into concrete actions for the UK to drive growth and mitigate risk. Your Profile: • Commercially driven mindset with strong mastery of client servicing processes and passion for AI enabled, technology-driven business models., • 10+ years of market research experience, with a proven record of successful delivery in client-facing leadership roles., • 10+ years of experience managing key client and Key Account relationships, ideally across multiple markets or regions., • Strong interest and demonstrable experience in technology, platforms, process improvement, automation, and/or AI, and how they can be used to scale insight and improve client experience., • Demonstrated leadership success managing multiple teams, developing leaders, and building growing organizations., • Excellent collaboration and conflict-resolution skills, with the ability to lead peers and cross- functional teams toward shared objectives., • Strong analytical judgment across complex business environments, including comfort with data, dashboards, and performance metrics., • Results-oriented approach with the ability to innovate and embrace new ways of working while maintaining organizational standards and values., • Strong knowledge of market trends, products, and technologies, with the ability to articulate a forward-looking vision for AI-powered insights and client success., • Exceptional written and verbal communication skills, enabling effective client engagement and internal decision-making, including at executive level. Our Values: Acting with Ownership- Demonstrating individual accountability Bringing a forward mindset- Being action-oriented, bold and entrepreneurial Collaborating with Curiosity- Exhibiting teamwork through togetherness Discussing openly, committing jointly- Sharing your views openly Embracing empathy- Being egoless & caring What we Offer: At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board. Join our global team. We welcome big thinking, value AI-driven innovation, and reward great work.

Head of People, London, up to £85,000 – Hospitality business Based: Central London We are seeking a Head of People for a smaller but growing pub and bar group, with some epic sites across London and within he M25, strong growth plans for 202627 and onwards, but with this role, your Mentor who is a fantastic MD is one to look up to in the field. The Head of People will support the senior team in all employees related aspects of the business. Deal with and support management in all aspects of employee relations, recruitment, welfare, training and development while ensuring company compliance with current employment legislation. What are we looking for? Qualifications / Experience • HR management experience in a similar senior role for a minimum of 3 years, • Experience in a hospitality environment essential, • Relevant HR Qualification; CIPD full of part qualified, or similar degree BIG BONUS, • Experience working in a high volume, high quality, high turnover business, • Experience working with a similar sized team (400 employees), • HR generalist experience including recruitment, benefits and records management, disciplinary and grievance and general support and coaching Here’s what you’d do: • Maintain all employee records; ensuring compliance and updating information, • Compile and manage the personnel budget; assist with the payroll budget and helping managers to maintain their payroll targets, • Manage and promote internal communications; chairing relevant meetings and taking action where required, • Look after the welfare of employees; ensuring completion of an annual survey, following up on results as part of the people plan, • Ensure that disciplinary and grievance processes are in line with company policy and meet legislation requirements, • To follow company guidelines and property people plan to ensure best practice, • To liaise with Training & Development Mgr (Group role) on training requirements and organise dates and attendees to maximise the training opportunity, • To coach and support HoD’s in the effective management of their teams, • Assist the Statutory Co-ordinator on the Personnel related aspects of the Statutory Health and Safety Audit If you would like to discuss this opportunity, please do get in touch asap, in confidence - please email with your current CV to apply Stuart Hills or call 0207 790 2666

Our client, a leading and highly respected craft bakery supplying premium foodservice, retail, and private label customers, is seeking an experienced and hands-on Assistant Production Manager to support the leadership of their Bread production department. This is a pivotal role within a fast-paced, 24/7 manufacturing environment, offering the opportunity to combine artisan expertise with operational excellence at scale. Job Role Reporting to the Head Baker, the Assistant Production Manager will act as the number two within the Bread production function, supporting day-to-day operations, team leadership, and new product development. You will play a key role in balancing traditional artisan bread-making techniques with efficient, high-volume production, ensuring consistent quality, productivity, and cost control. Working closely with Sales, Technical, and Operations teams, you will help drive production planning, continuous improvement, and a structured Sales & Operations cycle, while embedding best practice across the department. Responsibilities • Support the leadership and development of a large Bread production team within a 24/7 operation., • Drive operational excellence, productivity improvements, and tight cost control across the department., • Coach, develop, and motivate team members, embedding clear operational protocols and standards., • Manage shift planning, rota scheduling, and workforce organisation., • Lead and support new product development across foodservice, branded retail, and private label channels., • Work collaboratively with Sales, Technical, and senior leadership on structured production planning cycles., • Maintain rigorous food safety, traceability, and quality standards in line with company policy., • Monitor productivity metrics and identify opportunities for efficiency improvements., • Contribute to departmental budget planning, headcount management, and performance monitoring., • Represent the business where required with key customers, suppliers, and stakeholders., • Ensure adherence to health and safety standards and company procedures at all times., • Proven experience within artisan or craft wholesale bakery production., • Strong track record of leadership within a food manufacturing environment., • Demonstrable experience delivering productivity gains and managing cost controls., • Experience of structured operational processes and high standards of food safety and traceability., • Hands-on leadership style with the ability to lead from the front in a busy production setting., • Strong coaching and team development capability., • Experience of gluten-free production would be advantageous., • Organised, resilient, and energetic with a strong work ethic., • Comfortable working cross-functionally with Sales, Technical, and senior stakeholders., • High integrity with strict adherence to health & safety and company procedures. Hours 6 Days Per Week (24/7 Operation) – Ideal start time 10am, but will require flexibility Ref Code: W013236 To apply, please send your comprehensive CV in strict confidence, quoting the reference above and for the attention of Jon Hemming-Nash. Please include current salary details within your application. Due to high response levels, only shortlisted candidates will be contacted. If you have not received a response within one week, regrettably your application has not been successful on this occasion.

Our client, a leading international distributor within the healthcare sector, is seeking an experienced Customer Service Team Leader to oversee daily operations and drive service excellence. This is a pivotal "player-coach" role, requiring a sophisticated balance of high-level people management and hands-on operational oversight. This is a 1 Year FTC! Role Reporting to the Head of Operations, the successful candidate will lead a multicultural team in a high-compliance environment. The role is structured across three core areas: • Strategic Leadership: Cultivating a high-performance culture through KPIs, structured coaching (1-to-1s), and continuous process improvement., • Operational Integrity: Ensuring strict adherence to Good Distribution Practice (GDP) and internal SOPs, including the second-check verification of controlled drugs orders., • Account Management: Maintaining senior-level relationships with global accounts, managing the end-to-end sales order process, and coordinating complex international logistics. Experience We are looking for a disciplined professional who remains composed under the pressures of a global supply chain. Minimum requirements include: • Industry Expertise: At least 3 years of leadership experience within the healthcare or pharmaceutical sector (export experience is highly advantageous)., • Regulatory Knowledge: A firm understanding of wholesale distribution and GDP requirements., • Technical Proficiency: Advanced experience with ERP/Order Management systems and Microsoft Office., • Communication: Exceptional verbal and written skills, with the ability to navigate diverse cultural business practices., • Problem Solving: A solution-focused mindset capable of resolving IT, logistics, or compliance escalations autonomously. The Opportunity This role offers the chance to join a dynamic, multicultural organization that sits at the intersection of global health and logistics. It is an ideal environment for a leader who values accuracy, operational efficiency, and the professional development of their team.

We are delighted to be partnering with a boutique private equity firm to hire a dedicated and strategic Head of Human Resources. With a strong reputation for integrity, client service, and innovation, the organisation is now looking to strengthen its HR function with the appointment of a new Head of HR. This is a pivotal role for an experienced HR professional who enjoys building structure, shaping culture, and driving strategic people initiatives in a complex and changing environment. This is a part-time role, considering applicants on a 4-day week or 5 days, with condensed hours. As Head of Human Resources, you will take ownership of the full employee lifecycle and play a central role in shaping the HR function and offering. This is a hands‑on position, ideal for someone who thrives in a fast‑paced, evolving business. You will also be given the opportunity to hire a junior HR professional to support with HR administration and operations. Key Responsibilities • Lead and enhance the full employee lifecycle, ensuring a consistent, engaging, and values‑driven experience., • Develop a strategic approach to culture, engagement, and employee experience, ensuring the organisation remains a great place to work as it grows., • Introduce data‑driven HR practices, using insights to inform decision‑making, identify trends, and influence senior stakeholders., • Develop a long-term reward and recognition approach that supports retention, performance, and market competitiveness., • Oversee and improve recruitment processes, ensuring the organisation attracts high‑calibre talent., • Develop and implement talent management and succession planning frameworks aligned with future growth., • Provide expert guidance on employment law, ensuring compliance and supporting leaders with complex matters., • Review, update, and embed HR policies and procedures that reflect best practice and organisational culture., • Strengthen onboarding and recruitment practices, ensuring processes are transparent, compliant, and designed to support fair hiring and a positive candidate experience., • Manage, coach, and develop the HR Assistant to ensure effective day‑to‑day operations. To be successful in this role, you must be an experienced HR generalist with strong knowledge of financial services regulations and UK employment law / translating this into business policy and process. You will have managed talent acquisition and be passionate about enhancing and developing recruitment operations. You must be proactive, solutions‑focused and have the ability to balance strategic thinking and hands‑on delivery. If you are keen to hear more, please apply today or contact

ROLE OVERVIEW // Operating within Slaughter and May’s wider Commercial team, we are seeking an External Communications Manager to assist with planning and executing the firm’s media relations and communication strategy in the UK. We require the ideal candidate to have PR and communications experience, preferably at a law firm, agency or with a journalist background. We are looking for someone who is passionate about media relations, is relationship driven, curious, proactive, self-motivated and highly comfortable working with and counselling firm partners and senior-level staff. You will be part of a wider Commercial team function, which is a high performing environment serving multiple stakeholders. You will need to work collaboratively with many teams throughout the business, helping shape and execute Slaughter and May’s media strategy, while protecting and enhancing the firm’s reputation across UK and international markets. You will lead proactive campaigns, manage sensitive issues, and ensure consistent, high‑quality engagement with priority journalists and outlets. KEY RESPONSIBILITIES // The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. • Proactive, sector-based media relations: Working closely with the Business Development teams and lawyers, you will devise PR plans that build profile from the bottom up and increase share of voice on issues relevant to our client base. You will leverage thought leadership as source material for interviews and placed articles, building strong relationships with key media contacts., • Reactive press office activity: Handle day-to-day inbound media queries from national, business and trade journalists on diverse topics. Ensure careful, timely and sensitive handling of issues that protect and advances the firm’s brand., • Provide editorial judgement and media counsel to partners and senior leadership; prepare messaging and Q&As for media interviews., • Act as a key and effective point of contact for the media. Build and maintain relationships with tier‑one national, business and legal media; cultivate story pipelines and pitch compelling narratives., • Draft and edit press releases, statements, op‑eds/by‑lines, briefing notes and spokesperson bios to house style., • Prepare and coach spokespeople for interviews; coordinate logistics, background briefings and follow‑up., • Support reactive media handling on live matters; run rapid‑response processes, escalation and approvals; scenario‑plan for emerging risks., • Oversee the online press office/newsroom and social amplification of earned coverage; manage embargoes and distribution lists., • Own media monitoring, sentiment analysis and KPI reporting; produce clear dashboards for leadership., • Handle the majority of incoming press queries, escalating to the Head of Communications where senior support is required., • Create and implement a sector-based media relations strategy, with regular delivery of significant business press coverage., • Own end-to-end management of regular transaction and case announcements., • Support the proactive news agenda., • Monitor existing and planned firm content to secure media coverage., • Manage the awards process. CANDIDATE PROFILE // Candidates for this position must have: Experience and skills • Media relations experience in complex, multi‑stakeholder settings, preferably in legal PR either at a law firm, agency or as a journalist., • Proven track record of securing high‑quality coverage and managing sensitive issues; confident on‑record and background handling., • Excellent news sense; confident pitching; strong stakeholder management;, • Established network across UK national/business/legal media (or a credible plan to build one); fluency with legal sector themes and the UK news agenda., • Familiar with media databases/monitoring platforms; comfortable with newsroom‑style workflows and content management., • Outstanding communication skills, writing and editing skills; able to translate complex legal/commercial topics into clear, newsworthy copy., • Strong stakeholder management across a matrixed environment; comfortable advising senior leaders and coordinating multi‑team efforts., • Fluency with media monitoring/analytics tools and evaluation frameworks; data‑led approach to planning and reporting., • Ability to write compelling, audience-appropriate copy for external stakeholders., • Track record of delivering high-quality press coverage and communications projects as well as media relations campaigns., • Strong network of national business media contacts and understanding of how journalists operate., • Analytical thinker with a good technical bias; strong project management experience., • Awareness of digital marketing trends; excellent written and verbal communication skills., • Proactive in defining needs and delivering solutions; highly organised with strong attention to detail., • Calm under pressure; sound judgement on sensitive matters., • Excellent ability to persuade and influence at senior level., • Collaborative team player with a curious, improvement-oriented mindset., • ‘Can-do’ attitude with passion for making things happen., • Ability to translate a firm’s brand and values into effective external communications., • Builds relationships quickly to gain trust and work collaboratively across the firm. We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

We have an exciting opportunity for a motivated Head Waiter to join our passionate team at the three Michelin starred Restaurant Gordon Ramsay, located in Chelsea. Established in 1998, Restaurant Gordon Ramsay is our flagship destination, the jewel in the crown of Gordon Ramsay Restaurants. Holding three Michelin stars since 2001, the restaurant provides elegant modern French cuisine using only the finest seasonal ingredients and employing both classic and modern techniques. Restaurant Gordon Ramsay is a true mark of excellence, quality, and consistency, combining contemporary elegance and unparalleled service. Open for Lunch & Dinner Tuesday-Saturday. Closed Sunday & Monday. What you do as a Head Waiter/Waitress: • You pride yourself on having excellent product knowledge in both food and wine and going the extra mile to create memorable guest experiences, • You’re confident to run a section, open and close shifts, supervise and motivate the junior members of the team, • Your attention to detail ensures consistency and your keen desire to coach the team enhances their knowledge and confidence, • You thrive on teamwork and support the management team to guarantee guests always leave with a fully positive dining experience, • You’re keen to use your interpersonal skills, energy, and passion for food and wine to ensure the highest standards and performance targets are constantly achieved We are ideally looking for candidates who: • Have previous experience working within a Michelin Star environment, • Are passionate about delivering the highest levels of service to our guests in an engaging and informative way, • Be able to work effectively as part of a team and build rapport with our guests and the team, • Desire to continuously learn and improve both knowledge and skills What we offer you: • Competitive Pay Rate, • A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses, • 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses, • Employees can instantly access up to 50% of basic wages earned before payday via Stream, • Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply), • Access to our world-class training & development opportunities globally, • Progress your career through a multi-site and multi-brand, best in class global restaurant group, • Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment, • Preferential Room Rates at Gordon Ramsay Restaurants partner hotel, • MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more, • Meals on duty If you have a love for hospitality, a passion for creating memorable guests experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

Head of Operations Founder-led, small, high-performing, hospitality group focused on growth and expansion London circa £100,000 salary plus bonus We are exclusively recruiting a Head of Operations for a small, high-performing and growing hospitality group as it shifts from established and successful into a genuine scale-up and growth phase. Built on clear values around quality, provenance and standout customer experience, this independent hospitality brand has already built a loyal following and strong performance across a small group of London sites. With 3 new openings planned over the next 12 months and 4 the following year, with an overall goal of 10 over two years and a longer-term ambition beyond that, this business now needs an experienced operational leader to build the infrastructure that supports sustainable scale. This is not simply about running effective and smooth operations, it’s about designing what the next chapter looks like and playing an instrumental role in it. This is a true Head of Operations role, partnering closely with a founder to translate vision into consistent, people-led, commercially strong operations across a growing multi-site group. We’re looking for someone who has lived this journey before and has taken a small number of locations or cluster business into a larger, structured group. A builder, completer/finisher, someone who brings clarity and rigour without stripping the soul from its brand. The role You’ll own operational performance across the group, building the capability, leadership structure and systems required to support ambitious multi-site growth. A key part of this role is moving the business from instinct-led excellence to repeatable, disciplined performance - introducing and refining process, reporting rhythm and operational infrastructure without losing brand personality or pace. You’ll coach and develop site and emerging area leaders, strengthening the bench and defining the leadership layers needed for expansion, while embedding energy, accountability and pride. Working in close partnership with the founder, you’ll translate brand vision into scalable, safe and commercially robust operations. You’ll play a key role in shaping the operating model - from labour structures and reporting lines to performance cadence and new opening readiness. You’ll lead P&L performance, labour models, cost control and KPIs across existing sites and new openings, helping define how the organisation evolves as it scales from a tight cluster into a structured multi-site group. Strategic and hands on, you’ll be equally comfortable partnering with the founder, on operations strategy and in the day-to-day delivery and detail. Essential experience we’re looking for • Proven multi-site hospitality leadership (high-volume hospitality or QSR), • Direct experience scaling from small/cluster to established multi-site group - this role will likely suit someone who has helped take a business from circa 5 sites toward 15–20+ and is motivated by doing that journey again., • Knowledge and experience in multi-site management, expansion and QSR, • Demonstrable experience building systems and infrastructure for growth, • Strong commercial and P&L ownership across sites, • Experience building middle management layers and succession pipelines, • A builder of teams, culture and future leaders, • Clear values around food quality, provenance and standout customer experience, • Structured, organised and delivery-focused, • Hands-on, energetic and solutions-driven, • High emotional intelligence and natural gravitas, • Clear on ownership and accountability, • Comfortable and confident operating alongside a founder-led vision Most importantly: you’re someone people want to work with - collaborative, straight-talking, fun and invested. Interested in this exciting opportunity? Please apply via LinkedIn. Applications close: Wednesday 25th March 2026 Unfortunately, owing to high volumes of interest, applications and CVs cannot be accepted through individual LinkedIn messages or email. Every application will be reviewed and all candidates should expect to receive a response no later than one week post-closing date.

Reebok continues to strengthen its European operation from its London HQ. Having worked with the Group for over 22 years, and having supported the build-out of the Reebok Europe team in London over the past 12 months — including several senior appointments — we are now assisting with the appointment of a Customer Service Manager. This is a key leadership role within the Sales Operations & Customer Service function. Reebok is entering an exciting new phase of growth across Europe. With a strengthened operating model and ambitious commercial plans, we are building a best-in-class Sales Operations & Customer Service function in London. We are now hiring a Customer Service Manager to lead and elevate the customer service team — ensuring operational excellence, strong commercial alignment, and an outstanding experience for wholesale partners. This role reports directly to the Head of Sales Operations & Customer Service and plays a key leadership role within the wider European structure The Opportunity This is not a transactional customer service role. It is a leadership position focused on: • Driving performance across orderbook management, • Strengthening customer relationships, • Improving operational processes, • Supporting commercial delivery Key Responsibilities Team Leadership & Performance • Lead, coach, and develop a team of Customer Service Coordinators, • Track and drive KPIs across order fulfilment, accuracy, and service levels, • Build structure, accountability, and continuous improvement into daily operations, • Own regional orderbook visibility and accuracy, • Identify risks to shipments and proactively resolve issues, • Work closely with Sales and Logistics to ensure on-time delivery, • Act as an expert for your customer group, • Maintain strong working relationships with key accounts, • Support pricing, credits, invoicing, and terms, • Minimise chargebacks and ensure VAS accuracy, • Improve workflows and efficiency across the function, • Ensure data accuracy (pricing, part numbers, VAS, customer records), • Strengthen reporting and analytical visibility, • Contribute to system optimisation and operational stability What We Are Looking For • Proven experience managing a customer service team in a wholesale environment, • Strong orderbook and operational management experience, • Commercial awareness and confidence working cross-functionally, • Analytical mindset with strong Excel capability, • Clear, structured communicator, • High standards, high energy, and a sense of urgency Why Join? • Excellent salary, bonus and other perks, • High potential for growth, • Amazing team, polite, • Be part of the rebuild and scaling of a major global sports brand in Europe, • Visible leadership role with real ownership, • Collaborative, fast-paced London HQ environment, • Opportunity to shape process, structure, and culture

People Partner Multi-site Hospitality Business | Up to £45,000 | London A growing, high performing multi-site hospitality business is seeking a commercially minded People Partner to support operational leaders and strengthen people governance across the organisation. We are looking for an ambitious HR professional who wants to move beyond process administration and step into true business partnership, influencing decision making, raising standards, and building structure within a fast-paced operational environment. The Role Reporting into the Head of People, you will operate as a trusted advisor to operational leadership across multiple sites. This is a hands-on generalist role with significant scope to shape and embed consistent, commercially sound people practices. You will bring clarity to employee relations matters, strengthen performance management discipline, and ensure legal compliance is proactive rather than reactive. The successful candidate will be confident in challenging constructively, comfortable operating in a multi-site environment, and motivated by building robust, scalable people frameworks. Key Responsibilities • Provide expert guidance on employee relations matters, managing investigations, disciplinaries, grievances and capability processes end-to-end, • Ensure decisions are evidence-based, proportionate and aligned with employment legislation and best practice, • Coach operational leaders to address performance concerns early and confidently, • Design and manage structured performance improvement processes, • Identify and mitigate people-related risk before escalation, • Maintain high standards of HR compliance, documentation and governance, • Partner with senior stakeholders to ensure people decisions are commercially aligned, • Oversee accurate HR data and deliver clear, reliable reporting, • Support the consistent application of policies and fair process across multiple sites About You You are not purely operational HR support. You are a partner. You likely bring: • Strong employee relations experience within hospitality, retail or another multi-site environment, • Confidence applying UK employment law and managing risk pragmatically, • Experience influencing operational leaders, • A structured, disciplined approach to documentation and governance, • Strong data literacy and comfort working with HR systems, • Professional maturity and discretion You are: • Proactive rather than reactive, • Structured and detail-oriented, • Commercially aware, • Comfortable holding firm when standards matter, • Ambitious and motivated by impact This role would suit someone who wants to strengthen their influence within a scaling business and contribute meaningfully to leadership decision-making.