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White Collar Factory (95009), United Kingdom, London, London In-house PSL / Professional Support Lawyer (Knowledge Support) - Manager About this role Capital One is excited to create a new opportunity to join our UK Legal Team as a professional support knowledge lawyer, supporting the legal team to maintain up to date legal knowledge across the spectrum of issues impacting a consumer lender in the UK. Reporting to our Head of Customer (Acquisition, Strategy and Operations) Legal Team, you will leverage your expertise to deliver highly effective knowledge services to the Legal department and the wider business. Our goal is to support the UK business to navigate risk, deliver on its strategy, and ultimately provide good customer outcomes. Given the rapid pace of change and innovation across lending, a proactive approach to capturing, organising, and disseminating legal and regulatory knowledge is essential. What you’ll do Your key focus will be on embedding a robust knowledge management function and acting as the knowledge expert across the spectrum of issues impacting a FCA regulated consumer lender in the UK: * Knowledge Strategy: Produce and share high-quality legal knowledge for the Legal Team and business stakeholders to help inform and shape our business strategy in evolving areas such as Payments and Open Banking. * Business Facing Communications: Work with the Legal Team and other functions such as Compliance and the First Line Risk Office, to ensure relevant legal and regulatory developments are communicated to business stakeholders in a proactive, and timely manner through drafting legal updates, training and briefings. * People Leadership: You will be responsible for people leadership, managing a small team of lawyers who are SMEs in various aspects of a consumer credit business. You will also be responsible for supporting their development and impact on the team and business. * Legislative Tracking & Impact Analysis: Lead the process of horizon scanning and tracking legislative/regulatory developments across the full customer journey (topics include Consumer Duty, Payments, Open Banking, Employment, Tech/AI/Cyber and Competition), whilst assessing their strategic impact on Capital One. * Legal Training Programme Development: Identify relevant topics and training needs for the wider Legal Team and design and present sessions. Provide up-to-date, concise, and practical training for stakeholders across the business on core legal and regulatory requirements. * Strategic Policy Support: Co-ordinate with the External Affairs function to provide input on the legal and regulatory aspects of areas of strategic importance to COEP where we are seeking to influence change. * External Third Party Engagement: Where relevant this could include liaising with industry bodies such as UK Finance in response to industry papers or instructing external counsel. * Knowledge Management Systems: Implement procedures to capture, develop, store, and maintain the know-how resources, including examples of previous advice. Focus on maximising the use of digital opportunities and maintaining user-friendly know-how banks. What we’re looking for * Qualified solicitor with around 5-10 years PQE (guide only). * Experience working within, or with (if private practice), an established financial services firm that offers consumer credit products is preferable. * Broad knowledge of UK consumer credit legal and regulatory requirements across the full customer journey (e.g., CCA, CONC, Payment Services, Financial Crime, Open Banking) is strongly preferred. * PSL/Knowledge Management experience is strongly preferred. * A demonstrated ability to lead, coach and inspire a team of lawyers. * Understanding of the regulatory expectations around Consumer Duty is preferred. * Ability to apply strategic thinking and strong problem-solving skills to knowledge capture and dissemination. * Excellent workload management skills, with an ability to work in a fast paced environment, and flexibility to adapt to our changing business needs. * Confidence in written and verbal communications, tailoring content and style to the audience as needed. * Great relationship building and team working – across our business stakeholders, our broader Legal department and throughout our business’ multi-functional teams. * Forward thinking on maximising use of digital opportunities as part of providing legal advice. * Genuine focus on delivering a best in class legal service to our business. Where and how you'll work This is a permanent position based in our Nottingham or London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms * Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Data Management Specialist About this role Data is at the heart of everything we do. We have a multitude of systems that store, process and use data to support our operations, analytics and reporting - all of which drive us towards our business goals of helping our customers (and associates) succeed. Ensuring we have a thorough understanding of the data the UK business creates and uses, and the management of such data is crucial. All of this is essential to ensuring our business is well managed and gives users the confidence that the data they are using is available, and of the highest quality. We are seeking an individual to join us to help build, deliver, improve and lead on data management across the business. You will be working on a variety of activities to solve complex problems and unlock the power of data through good data management and help the business make informed decisions. What you’ll do With the permanent high focus on data management, we are looking for an energetic individual to help us support the UK business and wider Enterprise by: * Helping define and drive our data management strategy through understanding the external environment, Enterprise direction to identify opportunities * Work with key stakeholders to drive consistent, policy compliant practices to support all aspects of the data lifecycle. Including registration, usage, quality, retention and external data share * Identifying, assessing and reporting on data management related issues across the UK business * Providing advice across the business on how we drive value and change through great data management * Insert yourself in to change forums to ensure data is a key consideration as the business creates new products and services * Evolve Data Management frameworks to meet changing business and regulatory needs, including the focus on converging to Enterprise solutions and capabilities * Engaging with UK, US and Canada stakeholders to share, assess and improve data management practices * Execute and engage in data management assessments through control performance or 2nd and 3rd line review * Coach, nurture and develop associates around the business to ensure they have a great understanding of their data management responsibilities and the value behind it What we’re looking for You don’t need to be an expert in data, instead we are looking for an individual with an appetite and enthusiasm who can demonstrate critical thinking and work with a wide range of stakeholders spanning the entire business. You will be part of an ever-changing industry with regular development in new tools and methodologies being proposed. As a member of the Data Management team, we are looking for an individual to: * Support our data partners by using critical thinking to resolve complex problems and be a key figure in identifying, documenting and managing issues as an owner * Use judgment come to the right solution whilst using influence, a strong network and communication skills to drive change * Be able to influence decisions, have a strong network and communication skills to drive change * Help data owners understand more about the data they use or create and the further embed the value of good data management * Guide data owners and data users through the completion of relevant data management activities using established procedures / frameworks * Bring new ideas and establish new processes that support the UK data strategy * Support the Data leads to deliver a variety of enterprise actions whilst staying up to date on Enterprise and industry changes * Be an advocate for great data management practices across the business * Perform risk and control requirements where applicable * Help the Data Management Team and Divisional Data Risk Officer shape how we achieve consistent, future-proof data management effectiveness * Have a strong passion for learning and taking an interest in the industry as a whole Experience in any of the following would be great, however we will help you develop in these areas too * Understanding of, or interest in, Data Management & Data Risk Management * Ability to manage a process * Basic knowledge of Cloud data / AWS * Experience in managing and delivering large value add activities * Risk Management fundamentals Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Rota Fulfilment Lead At Healthcare Business Solutions, we offer and provide numerous healthcare-based solutions to a variety of clientele. Whether it be patients, clinicians, or corporate businesses, we are always innovative. We consistently provide tomorrow’s solutions, today. The Rota Fulfilment Lead plays a critical role in ensuring our healthcare clients receive a reliable, efficient, and high‑quality staffing service that supports safe and effective clinical operations. As the operational lead for rota fulfilment, you will take ownership of ensuring all shifts across multiple services are filled on time, with the right people, and in full compliance with contractual and regulatory standards. You will manage day‑to‑day fulfilment activity, oversee workflows within our rostering systems, and act as the central point of escalation for complex or urgent staffing issues. Reporting to the Head of Workforce, you will collaborate with internal teams, external partners, to forecast demand, address staffing risks, and optimise workforce utilisation. You will use data insights, fulfilment KPIs, and system‑based analytics to identify trends, drive continuous improvement, and enhance the effectiveness of our fulfilment processes. This role requires strong leadership, exceptional organisational skills, and the ability to balance fast‑paced operational demands with a focus on accuracy, service quality, and proactive problem‑solving. As an expert in rota fulfilment, you will also play a key part in developing team capability, embedding consistent standards, and supporting improvements across workflows, systems, and ways of working. You will be reporting to the Head of Workforce. To be considered for the the role you will require the following: Essential Criteria; EDUCATION, QUALIFICATIONS AND TRAINING • Bachelors degree or equivalent experience in Business, HR, Informatics or another relevant subject., • Evidence of formal management or leadership training courses. EXPERIENCE • Strong background in rota management of a flexible/ contract -based workforce., • Experience in leading and developing teams, • Demonstrable experience in managing multiple projects and internal stakeholders KNOWLEDGE AND SKILLS • A good understanding of NHS employment standards and clinical governance requirements., • Excellent communication, negotiation and interpersonal skills Desirable; EXPERIENCE • Proven experience of developing and maintaining effective recruitment KPIs KNOWLEDGE AND SKILLS • Experience of developing KPIs and conveying key messages about team performance and productivity in a compelling and concise manner., • Proven analysis and judgmental skills, including interpretation of large datasets., • Coaching and mentoring skills Within this position, you will mainly be; Operational Leadership & Team Management • Lead and oversee day‑to‑day rota fulfilment operations to ensure all client rotas are effectively staffed., • Manage, coach and develop rota coordinators/fulfilment staff, ensuring consistent performance, workload management and adherence to best practice., • Act as the first escalation point for urgent staffing gaps, system issues and fulfilment challenges., • Foster a high‑performance culture that champions continuous improvement, collaboration and service excellence. Rota Fulfilment Delivery • Ensure staffing gaps across all client services are accurately identified, prioritised and filled in a timely manner., • Oversee workflows to ensure shift allocations are compliant with rostering rules, contractual requirements and workforce policies., • Monitor real‑time demand and coordinate rapid cover where last‑minute absences or service pressures occur., • Maintain visibility of fulfilment performance and proactively manage risk. Operational Systems & Data Quality • Oversee use of rostering systems to ensure all data, rules and workflows are accurate, up‑to‑date and consistently applied., • Ensure high‑quality data entry, audit readiness and system integrity., • Support system enhancements, workflow improvements and adoption of new technologies in partnership with the rostering systems team. Stakeholder Engagement • Build strong operational relationships with Resourcing, Onboarding and Insourcing teams to ensure rota requirements are fully understood and met., • Communicate fulfilment risks, staffing constraints and mitigating actions clearly and proactively. Reporting & Analytics • Produce fulfilment KPI reports, including fill rates, staffing gaps, late changes and utilisation trends., • Analyse patterns in demand, staffing behaviour and fulfilment challenges to identify service improvements., • Provide clear insights and recommendations to the Head of Workforce., • Support the Head of Workforce by contributing to workforce reports. Training & Development • Train rota staff on fulfilment processes, system functionality and best practice standards., • Support onboarding of new team members to ensure consistent capability and knowledge across the team. Service Improvement & Change • Lead fulfilment‑focused service improvement initiatives and contribute to broader workforce optimisation projects., • Support implementation of new workflows, processes and system changes to enhance service efficiency and quality. Our Commitment to you We are dedicated to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all choices are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If this opportunity is something which appeals to you, get in touch today, so we can ensure you have the best experience throughout your search.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Operations Manager (Financial Support) About this Role Our customers are at the heart of everything we do. So we’re looking for someone to join us as an Operations Manager to engage, motivate, and inspire their Delivery Leads to deliver great customer experiences across our Financial Support department. As the Delivery Manager for Financial Support, you’ll have the opportunity to lead a team of Operations Delivery Leads. You’ll be responsible for enabling your leaders to deliver results against department-wide KPIs, ensuring that the entire operation's performance is maintained, whilst providing high-level support to your Delivery Leads on the strategic capability and leadership culture of their respective areas. Your Delivery Leads should gain insight into departmental trends and systemic performance gaps, and you’ll empower them to act on these, driving structural and cultural improvements across Financial Support. So if you have a passion to lead and develop a senior team of Delivery Leads, whilst placing long-term customer strategy and operational excellence at the heart of everything you do, this Operations Manager role could be the opportunity you’ve been looking for . What you’ll do * Strategic Change: Work as a key partner with senior stakeholders to define the change agenda, ensuring the department is structurally ready to deliver and sustain upcoming strategic initiatives. * Senior Leadership: Lead, engage, and motivate a team of Operations Delivery Leads, fostering a culture of accountability and high performance. * Coaching: Support your Delivery Leads with coaching and professional development, focusing on strategic thinking and large-scale people management. * Operational Governance: Create an environment where performance is managed holistically, ensuring regulatory compliance and internal policies are embedded at every level. * Strategic KPI Delivery: Effectively manage your leadership team to deliver against departmental targets, ensuring that service levels and customer outcomes remain stable during growth or change. * Culture & Conduct: Support your team with the management of senior-level capability and the overall conduct/morale of the wider Financial Support operation. * Trend Analysis & Insight: Empower your Delivery Leads to move beyond daily metrics, using departmental insight to identify long-term trends in customer behaviour or operational friction. * Innovation & Progression: Identify macro-level improvements that will transform the department's efficiency, whilst empowering your Delivery Leads to drive a continuous improvement mindset in their own teams. What we're look for * Leadership of Leaders: Proven experience in managing other People Leaders or Delivery Leads within a large-scale operation. * Strategic Coaching: Ability to coach at a senior level to improve leadership performance and strategic output. * Operational Strategy: Experience in delivering performance against complex, multi-layered operational and financial metrics. * Strategic Resilience: Ability to lead through ambiguity and drive large-scale change during periods of high volume or volatility. * Advanced Judgement: Demonstrate expert-level decision-making, balancing commercial requirements with fair customer outcomes. * Engagement & Reward: Ability to build a culture of recognition that resonates across a large, diverse department. Desirable skills and experience: * Experience of leading a multi-layered Operations department. * Extensive experience within Financial Difficulties, Collections & Recoveries. * Proven track record of delivering large-scale operational transformation or system migrations. We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Offshore Supplier Operational Performance Manager Delivering good customer outcomes is at the heart of what we do here at Capital One. This role is crucial for ensuring the flawless resolution for our customers by leading and developing a team, and driving high-performance across a defined portfolio of third-party offshore supplier operations. Reporting to the Head of Offshore and partnering closely with the broader Operations team and internal stakeholders, you will be accountable for the effective delivery and governance of key customer service outcomes & back-office processes via our offshore partners. What You’ll Do * People Leadership: Lead, coach, and develop a high-performing internal team (e.g., Principal Associates/Senior associates), fostering a culture of continuous improvement, high engagement, and results-focused delivery for our customers. * Supplier Performance Management: Be accountable for the day-to-day management of supplier relationships for a dedicated portfolio of processes, ensuring third parties achieve a range of critical KPIs, including good customer outcomes and delivery against areas of back office processing. * Continuous Improvement: Proactively identify opportunities, and partner with the suppliers to develop and execute improvements in performance, process efficiency, and risk control. * Governance & Reporting: Ensure robust supplier performance is effectively governed and reported to Capital One stakeholders, highlighting any risks, emerging trends, and overall supplier health. * Stakeholder Partnership: Work closely with other key internal areas, such as the Supplier Management Office, the Business Risk Office, and the Process Management team, to ensure the holistic view of the supplier relationship and its performance is understood and aligned. * Change Management: Support the department's change agenda and prepare the offshore teams to deliver successfully against upcoming business initiatives. * Data Utilisation: Utilise and analyse performance data to make key business decisions related to the processes and suppliers you support. What You’ll Bring * Proven experience in managing and governing day-to-day interactions and performance of outsourced/supplier relationships, with a clear focus on customer service delivery. * Demonstrable experience of successfully leading, managing, and developing a team of direct reports. * Solid working awareness of commercial and contractual agreements with outsource partners. * Experience of building and supporting a culture that fosters high performance and strong engagement. * Excellent communication skills, both written and verbal, with the ability to build strong internal and external working relationships. * A genuine passion for people leadership and career development. * Strong problem-solving skills, with the ability to identify complex problems and come up with effective solutions. * Comfortable in adapting to change, embracing bold ideas, and intellectually curious. Where and How You'll Work This is a permanent position and will be based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. You’ll also need to be able to travel offshore to build relationships with key partners in India. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

GBR Recruitment are working exclusively with a leading progressive people centric East Midlands based construction company, recruiting for an experienced HR & Payroll Manager to lead the HR / ER / Payroll process across the organisation in a true HR Generalist (360 degree) capacity, reporting to the HR Director, overseeing HR Advisor (x2) & HR Assistant (x2) & working in close partnership as a HRBP with the SMT members.\n\nYou will be a time served HR Manager / People Manager with Payroll experience, who is ideally CIPD Level 5 or Level 7 qualified & from within a business employing over 500 employees.\n\nThis key HRM role is on-site based at the Leicester HQ 5 days a week (no hybrid).\n\nThe client not only wants a 360 degree HR generalist but also someone with strong knowledge of payroll processing & systems (oversees a Payroll Manager).\n\nThe Purpose of the HRM:\n\n * HRBP 360 degree generalist duties\n\n * Ensuring employment practices are aligned with the companies people strategy & the HR policy, supporting key areas such as HR / ER / Payroll / Employee Engagement, Employment Law & Well being / Diversity / Full inclusion activities.\n\n * Ensuring full compliance with UK employment law & legislation.\n\n * Implementation of ongoing strategic HR / ER policies.\n\n * Supporting L&D / Training plans.\n\n * Systems improvements / implementation & Payroll activity support\n\nDuties:\n\n * Full responsibility for the professional delivery of the HR / ER function\n\n * 360 HR Generalist duties, plus supporting & at time processing payroll\n\n * Driving effective recruitment & selection, controlling absence management, leading disciplinary hearings, dealing with any grievances, employment law advice to employees & managers, plus general 360 degree HR support (HR Generalist position).\n\n * Leading people planning, resourcing & restructuring.\n\n * Driving employee engagement activities.\n\n * HR Business Partnering with the SMT & wider business teams.\n\n * Leading HR / ER related projects as delegated by the HRD.\n\n * Continuously improve HR / ER working practices and procedures\n\n * Set / modify terms & conditions of employment with staff.\n\n * Producing HR data reports, presenting findings to the SMT with the HRD.\n\n * Advise & devise career development plans.\n\n * Mentor, coach & develop the HR Advisors & HR Assistants.\n\nExperience & Qualifications:\n\n * Strong HR/ER & Employee Engagement experience.\n\n * Strong payroll knowledge / experience (some processing experience)\n\n * Used to working in operations of 500+ employees.\n\n * Strong knowledge of Well-being, Diversity & Full inclusion (EDI)\n\n * CIPD L5 or L7 qualified\n\n * Strong HRIS experience\n\n * Up to date knowledge of employment law & best practice\n\n * A real team player who thrives in developing & supporting others\n\n * Construction industry experience would be useful but not a must\n\nThis role offers 36 days holiday, a bonus scheme, car allowance or car, BUPA healthcare & more.\n\nAn "Employer of Choice" with a fantastic reputation within the industry.\n\nGreat company, amazing people & fantastic end products.\n\nThis role may suit someone working as a HR Manager, HR Business Partner, People Manager, People Business Partner, Regional HR Advisor, Head of HR or similar.\n\nThe role is commutable from Leicestershire, Derbyshire, Nottinghamshire & parts of Lincolnshire & Northamptonshire.\n\nAll applications are via GBR Recruitment only.\n\nApply today

Payroll & Data Specialist Nottingham (NG2) – Hybrid Working £40,000–£45,000 Contract - Temporary role About the Role: We’re looking for a skilled Payroll & Data Manager to lead the delivery of accurate, compliant payroll and high-quality people data. This is a fantastic contract opportunity for someone who thrives on precision, governance, and continuous improvement. Reporting to the Head of People Experience Delivery, you’ll play a critical role in ensuring every colleague is paid correctly, while transforming how people data is used to generate insight and support decision-making. This role blends compliance, leadership, and innovation—helping to build trust in our systems and create a strong foundation for workforce analytics. What You’ll Be Doing: Payroll Leadership • Lead end-to-end payroll processes, ensuring accuracy, timeliness, and compliance, • Act as the subject matter expert on payroll legislation, policies, and best practice, • Own and maintain data governance frameworks, including GDPR and audit standards, • Ensure people data is accurate, secure, and aligned with organisational needs, • Partner with Finance, Reward, IT, and People teams to align payroll and data processes, • Optimise payroll and data workflows using technology and automation, • Lead, coach, and develop a small Payroll & Data team, • Every colleague is paid accurately and on time, • Payroll processes are compliant, efficient, and trusted, • People data becomes a reliable source of insight, • Strong collaboration across teams improves overall service delivery Experience & Expertise • Proven experience managing end-to-end payroll operations, • Strong knowledge of UK payroll legislation, HMRC processes, and pensions, • Expertise in HR systems, payroll platforms, and data reporting tools, • Experience in data governance, GDPR, and audit compliance, • Ability to analyse payroll and people data to generate insights, • Strong stakeholder management and influencing skills, • A collaborative, solutions-focused approach, • Resilience and adaptability in a fast-paced environment, • Coaching and facilitation skills, • A mindset for continuous improvement and innovation, • Solid planning and project management capability INDIB Distinct Recruitment Privacy Policy

This role will be responsible for the successful delivery of a high-quality, client-focused legal support service, through the operational day-to-day management of the practice and team assistants; and will be the main point of contact. They will work closely with all members of the team focusing on understanding the business and practice needs and work with the Head of Legal Support Services and fee earners to strategically design and deliver appropriately resourced administrative support services and deliver exceptional client service. Duties will include • Manage individual performance of allocated support resources including regular progress meetings and annual appraisals, probation reviews in line with the competency framework, and objective setting., • Ensure the smooth induction of new starters, transfers and maternity returns to the department, ensuring awareness and understanding of HR, department and client specific policies, procedures and information., • Act as a coach to develop the team to the highest standards., • Identify appropriate training to support induction and personal development through feedback, performance management and continued assessment of training needs., • Provide pastoral care and active management of wellbeing for the legal support team., • Manage legal support teams with a focus on service delivery and excellence; resolve issues relating to workflow, resources, working relationships, service delivery and HR matters., • Working closely with other Practice Support Managers, manage resource allocation to ensure service levels are maintained across the department and ensuring a fair distribution of workload and cover., • Work closely with the Head of LSS to support wider group. Ensure full understanding of the groups aims and objectives., • Develop relationships and proactively engage with the fee earners to understand client specific requirements/SLAs/KPIs, and to ensure the successful management and administration of practice area support., • Responsible for ensuring the prioritisation of work appropriately., • Ensure all Practice Assistants and Team Assistants work proactively and for the benefit of the business across their team and other teams as appropriate., • Manage headcount in line with business needs and ensure business case established where changes are required, drafting documentation as requested., • Manage the recruitment and selection process, ensuring recruitment is within budget, alternative options have been explored and appropriate business cases are provided., • Keep abreast of issues, anticipate changes in demand/regulatory changes and effect timely interventions to address the changes, working with the Head of Dept to introduce these into the service., • Proactively and flexibly work with the other Team Managers to improve the quality and efficiency of legal support services provided to the business, ensuring consistency of approach., • Arrange and chair legal support team meetings., • Produce management information as required; Implement and review team KPIs/SLAs, statistics etc. for ongoing monitoring of quality and efficiency and performance management., • Approval of overtime., • Review processes and service provision, introducing improvements/new services as appropriate; developing and managing the current services being provided as well as considering future changes in line with technology changes and the changing needs of our clients/the business., • Co-ordinate they day to day operational running of the team, such as approval of overtime and other expenses., • Previous Management experience, • Demonstrable experience of working in a management role in a legal or professional service environment., • Advanced Microsoft Office skills, • Excellent communication skills with the ability to quickly establish credible relationships at all levels., • Experience of managing multiple stakeholders and leading change., • Ability to balance conflicting priorities, be alert to potential problems and challenge working practices., • Proactive, collaborative and forward-thinking., • Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved efficiently and effectively., • Ability to identify and deliver improvements to processes and systems to ensure efficiency and the drive to see projects through from initiation to completion., • Ability to lead, motivate and develop people., • Attention to detail and the highest quality standards., • Resilient with the ability to manage difficult situations effectively and stay calm under pressure., • Strong influencing skills., • Acts as a role model and mentor., • Competitive salary - paying up to £45,000, • 25 days holiday plus you can buy and sell a further 5, • Pension and life assurance, • Well being and lifestyle benefits

We require a coach to lead the programme and our Competitive and Performance Squad and another. Minimum Requirements for Competitive and Performance Coach. Swim England Swimming Coach (Level 2) or equivalent.

Head Bartender - Nottingham Turtle Bay is all about introducing you to that carefree, island way of life—a Caribbean kitchen and beach bar where food, drinks, and music flow effortlessly from morning until night. Everyone’s invited. Our team can sense if you need coffee, a cocktail, a cold beer, or a plate of cutters bursting with flavour. Our people serve up the magic and warmth of the Caribbean every day, ensuring everyone feels relaxed and welcome. We create genuine connections and put people at ease, welcoming guests with our natural hosting skills and unpretentious atmosphere. We bring people together. Strangers become friends, and guests return again and again because of the familiar faces and friendly service that make Turtle Bay special. From brunch to sundowners, we’re here to create unforgettable moments. Our Purpose? To naturally and intuitively host, create genuine connections, and make everyone feel welcome, comfortable, and immersed in our carefree island way of life. Our DNA: The way we do things: Be open and listen intently Do the right thing Recognise differences and celebrate individuality Enjoy what we do and have fun Exceptional hospitality Head Bartender at Turtle Bay For over a decade, our bars have been the heartbeat of Turtle Bay—serving cocktails that capture the soul of the Caribbean and curating a rum collection like no other. As Head Bartender , you’re not just mixing drinks—you’re leading the vibe, setting the tone, and creating an experience that guests will remember long after the last sip. This is more than a job behind the bar. It’s about energy, leadership, and passion. You’ll inspire your team, deliver exceptional hospitality, and make sure every guest feels the magic of Turtle Bay. What does great look like? Lead the Bar, Lead the Vibe : Set the standard for energy, service, and quality. Be the role model your team looks up to—confident, approachable, and always ready to make things happen. Cocktail & Rum Expertise : Show off your knowledge of our signature cocktails and unique rum collection. Share the stories behind the drinks, recommend with confidence, and make every serve an experience. Create Memorable Moments : Every guest should leave feeling like they’ve been on a mini-Caribbean escape. From warm welcomes to personalised touches, you’ll make sure every visit is unforgettable. Train, Support & Inspire : Coach your team to be the best. Share your skills, build confidence, and create a culture where everyone loves what they do. Quality & Flair : Every drink matters. Craft each one with care, creativity, and pride—bringing the Caribbean spirit to life in every pour. One Team, One Vibe : Work hand-in-hand with your bartenders, servers, and chefs to deliver a seamless experience. Celebrate individuality, embrace diversity, and keep the energy positive and inclusive. What’s in it for you? A vibrant, fun working environment where individuality is celebrated. Training and development to help you grow your skills and career. The chance to lead a passionate team and make a real impact. Staff perks, discounts, and plenty of good vibes. Ready to lead the bar and bring the Caribbean spirit to life? Let’s make it happen—together.