Head of customer success jobs in Ellesmere Port - Page 5Create job alerts

Head of Customer Success – High-Growth Cyber / Data Protection SaaS. Customer Success organisation while defining the strategy for how the business engages with customers post-sale. Build and shape a Customer Success function from day one.

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)£100,000 + 15% + BenefitsThis

A leading recruitment partner in the UK is seeking a Head of Employer Success to build a high-performing team and drive retention and advocacy across employer partnerships. The role involves leading customer success functions, managing enterprise-level relationships, and collaborating across various

A leading educational technology provider in the UK is seeking a Head of Customer Success to lead strategic customer engagement for their assessment platforms. This role involves overseeing client relationships, ensuring successful implementation and driving measurable outcomes. The position offers

A leading eyewear company in Greater London is seeking a passionate Head of Retail to lead 18 stores and create a customer-centric culture. This full-time role emphasizes customer experience and requires strong leadership and communication skills. Benefits include generous employee discounts, compli

Head of Customer Value Management & Commercial Analytics. You will combine deep quantitative expertise with strong commercial understanding to shape our customer value strategy for the. Partner with Product, Marketing, and Data teams to identify customer opportunities and gaps.

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing th

A leading AI platform company in Greater London is seeking a Head of Customer Success for EMEA to lead the team and drive customer engagement and value realization. Ideal candidates will have a proven track record in B2B SaaS customer success, strong operational rigor, and excellent communication sk

A leading UK housebuilder is seeking a Head of Customer Care in Redhill to lead their Customer Care team. This role focuses on delivering exceptional after-sales service, enhancing customer satisfaction, and managing complaints. Ideal candidates will have experience in customer service within the co

A leading subscription management platform in the UK is seeking a Manager of Customer Solution Engineering. This hybrid role requires leading sales strategy and technical engagement with clients, focusing on retention and growth of the customer portfolio. The company offers competitive compensation,

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. With a team of 500+ acr

The position demands a proven record of leadership, understanding of customer lifecycle, and the ability to analyze performance data. A leading health tech company is seeking a Team Manager for Customer Success in London. In this hybrid role, you will lead a team of specialists, ensuring effective d

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). You'll play a key role in enabling effective Agile transformation, improving ways of working, and ensuring teams are aligned, connected and equipped to deliver against strategic customer and commercial outcomes. Provide

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

A reputable educational institution in Greater London seeks a Head of Year for a permanent, full-time role starting on 1st September 2026. The successful candidate will lead a Year group with a focus on pastoral care and demonstrate exceptional teaching skills. The school values staff well-being and

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a uniqu

Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or transforming functions in a B2B SaaS environment. You will build the Customer Success function fro

As Head of Finance, you will lead the commercial finance agenda, ensuring robust financial governance across projects and commissioned services. The successful candidate will combine strong technical accounting expertise with commercial insight and the ability to influence decision-making across non

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

A public service organization in the UK is seeking a Director of Customer Services to lead and enhance customer experiences. This position offers a salary of £95,000 annually and requires a commitment to delivering high-quality public service. This role involves overseeing complaints handling and c

That’s why we’re hiring our first Head of Employer Success, a senior leader who can build a modern, high‑performing Customer Success function that drives retention, renewal, impact and advocacy across our employer base. You’re an experienced leader from Customer Success, Client Services or B

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

A fintech startup is looking for a VP of Customer Success in Greater London. This strategic role will manage customer relationships and ensure successful engagement throughout the customer lifecycle. Responsibilities include driving customer outcomes, maintaining account health, and establishing a p

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. The successful candidate will lead advisory meetings with clients, manage satisfaction programs, and partner across teams to enhance customer experience. A leading hospitality t

A local primary school is seeking a dynamic and proactive Assistant Head of Year.

Own the frictionless checkout strategy, optimising conversion, payment success rates, and customer trust. You will be expected to be in the office three days per week, though time in the office may vary depending on business needs. Stay ahead of regulatory, privacy, and payments landscape changes an

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

The Head of Client Success will drive client satisfaction, retention, and growth by establishing a world-class client success function that blends proactive relationship management with operational excellence. Our client, a leading FinTech organisation, is currently recruiting for a Head of Client S

A leading financial infrastructure provider in Greater London is seeking a VP of Customer Success to lead the customer lifecycle post-sale. The ideal candidate will have over 8 years of experience in Customer Success leadership within a B2B SaaS or FinTech/InsurTech environment. This role is essenti

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

A workforce management technology company is seeking a strategic leader for Customer Success. This role focuses on bridging the gap between Enterprise clients and self-serve users, driving revenue growth through upselling and proactive customer support. The ideal candidate will implement AI-driven s

DEIN NEUES UMFELD**Wir sind ein E-Commerce-Unternehmen und Spezialist für professionelle Zeltlösungen sowie Gartenprodukte – von Partyzelten und Gewächshäusern bis hin zu Weidezelten und industriellen Lagerhallen. Wir pflegen eine offene Kultur, lernen von- und miteinander und bieten zahlreich

Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. Head of Customer Operations – UKI. Define, lead, and execute the regional strategy for technical customer operations across the UK & Ireland, ensuring alig

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. What we do helps learners at all stages of their lives, from

This role champions the customer, combining deep insight into customer needs and behaviours with strong commercial accountability to drive retention, sustainable growth and improved customer experience. Taking ownership of the commercial performance of your customer segment. Our work style is hybrid

A leading banking institution is seeking a Head of Product & Journey Development to oversee product development across their lending and banking services in the U. This role involves driving product strategy and customer journeys while ensuring regulatory compliance. The company is dedicated to dive

A leading UK-based technology services business is seeking a Head of Customer Operations in Lancashire. Competitive salary of £100,000 plus benefits is offered. The role involves optimizing customer support and success, focusing on incident management and operational governance.

A fast-scaling, multi-brand direct-to-consumer eCommerce group is seeking a Head of Customer Experience to take full ownership of the end-to-end customer journey across multiple brands and international markets. As Head of Customer Experience, you'll own and elevate every customer touchpoint, from p

A leading bank in the UK is seeking a dynamic Head of Product & Journey Development to lead product and customer journey innovation. This pivotal role involves overseeing the end-to-end development of market-leading products and ensuring alignment with customer needs and regulatory compliance. The s

A leading managed IT services provider is seeking a Customer Success Director to oversee the customer success team and improve customer satisfaction and retention. The position is remote but requires proximity to the North East for occasional travel to the Head Office in Newcastle upon Tyne. This ro

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). You'll play a key role in enabling effective Agile transformation, improving ways of working, and ensuring teams are aligned, connected and equipped to deliver against strategic customer and commercial outcomes. In this