Head of customer success jobs in Hartlepool - Page 8Create job alerts

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. Stay up to date with edtech trends, customer success best practice, and competitor activity to keep Up Learn ahead of the market. A spacio

KFC Corporation is seeking a Head of Digital & Customer Loyalty in Central London. This role involves leading the UK digital strategy, transforming the customer journey, and overseeing CRM initiatives.

A leading educational organization in London seeks a Head of Erasmus+ Customer Experience, Appeals & Complaints to enhance customer experiences and ensure compliance. The position offers a 2-year fixed-term contract with potential for extension.

The position offers competitive benefits including healthcare coverage and flexible time off. This senior leadership role aims at driving customer satisfaction through operational excellence. Applicants should have over 10 years of experience in SaaS or technology support, excellent leadership skill

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. In this senior leadership role, you’ll take end‑to‑end ownership of the Customer Success portfolio, ensuring clie

A leading tech company is looking for a Customer Success leader in Greater London to guide and develop their EMEA Customer Success team. The successful candidate will focus on building high-performing teams, enhancing customer retention, and driving long-term value. Flexibility in work arrangements,

A leading employee experience platform is seeking a Head of Support to lead their global support function. This role requires significant SaaS support experience, team management, and technical fluency, ensuring high-quality customer support and successful feature launches. Competitive salary, stock

What the successful Head of Customer Success will bring to the team. Head of Customer Success (Salesforce SaaS) - £67,000 - Flexible Location (Remote Available). What the Head of Customer Success will be doing.

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

This is an opportunity to shape how customer operations works in a modern energy business and play a central role in building a function that is efficient, resilient and customer-focused. Leading the end-to-end customer operational lifecycle, from onboarding through to billing and queries. Overseein

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

Define and embed the Customer Success vision, creating a culture of value and advocacy. Take the lead in shaping Cornerstone's Customer Success function across our Growth portfolio. By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, w

As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare’s solutions, and ensuring exceptional service delivery for our clients in the UK market. Lead and mentor the UK Client Success team, fostering a high-performance and collab

My global FinTech client, based in London, is looking for a permanent Head of Customer Success / Head of Client Support. We are looking for a Head of Customer Success to lead and grow a team of Client and Business Support Analysts, overseeing client engagement, onboarding, and ongoing support for tr

A leading programmatic advertising firm is seeking an experienced Head of Client Success in the UK to build strong client relationships and drive the adoption of innovative solutions. The role requires 7+ years in client success, proven leadership skills, and an understanding of the programmatic adv

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. This r

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. We are committed to

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

A technology services provider in the United Kingdom seeks a Head of Customer Success to enhance client relationships and drive retention across its customer base. The role involves mentoring a team of Customer Success Managers and developing efficient processes to ensure customer satisfaction. The

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. If you excel at orchestrating complex enterprise implementations, leading customer success strategy, and turning custom

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. This role is based out of our Restaurant Support Centre in Central London, a minimum of 2 days per week in the RSC is required. With strong understanding of digital customer journeys, segmentation, personalizatio

Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of each. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP str

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You are comfortable discussing software products and can translate customer issues into clear, actionable insights for technical teams. Implementation of automat

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Lead and develop a high performing team of Customer Success Managers who build strong, trusted partnerships with customers and consistently deliver

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. This full-time position offers a flexible salary depending on experience and includes a car allowance and pension. The ideal candidate will have strong ana

Network Plus is looking for a Head of Customer to lead how we understand, manage and improve customer experience across the business. You will own the Group Customer Strategy, drive improvement in customer performance and work directly with contract teams and client representatives to strengthen how

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. This role involves managing cloud solutions, fostering partnerships with customers, and providing thought leadership in a fast-paced environ

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Design and maintain scalable Customer

The Head of Customer Resolution is a senior position responsible for leading Peabody's regional resolution services, ensuring resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

A dynamic startup is seeking a Fractional VP of Customer Success to lead transformational efforts in enhancing customer engagement and ensuring successful onboarding. Candidates should possess significant experience in project-based leadership and a proven track record in Customer Success. This posi

Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscription issues, and VIP customer communications. Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks,

Reporting to the Deputy National Agency Director, the Head of Erasmus+ Customer Experience, Appeals & Complaints leads and continuously improves the end‑to‑end experience for all Erasmus+ customers. Head of Erasmus+ Customer Experience, Appeals & Complaints. The role ensures fair, transparent, h

You will be part of the Customer Segment and Propositions team, helping to shape how we attract, grow, serve, and retain the right customers through executing a customer strategy that is both globally consistent and locally powerful. You will lead the transformation of IWPB’s customer acquisition

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

Ark seeks a knowledgeable and passionate Head of Year at Ark Blake Academy in the United Kingdom. The position offers excellent professional development opportunities and a supportive leadership team.

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

Lead, coach, and develop Team Leaders and Customer Success Executives to deliver against service and growth goals. Customer Experience & Journey Management. Work cross-functionally with depots, operations, logistics, and sales to improve handoffs, remove friction, and improve delivery performance.

Sainsbury's Supermarkets Ltd is looking for a Head of Value at their London Store Support Centre. This role involves leading the customer value strategy by designing pricing frameworks and collaborating across departments like Trading and Marketing. The ideal candidate has proven leadership in comme

Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK‑based support function operating across multiple products. Experience operating beyond 1st line support, with exposure to more advanced troubleshooting and customer scena

This role involves leading a team of managers to ensure outstanding customer experiences in-store. Sainsbury’s in Greater London is seeking a Lead Customer Experience Manager. Candidates should have a solid background in retail leadership, a passion for customer service, and the capability to driv

A leading software company is seeking a Director of Global Customer Experience to lead application support and service delivery operations across tier-one financial institutions. The ideal candidate has over ten years of experience in customer support and SaaS, with strong leadership and communicati

BRCKS is looking for a part‑time Outreach & Customer Success person to help us win and keep customers. SaaS outreach and customer success experience required. Part outreach, part customer success, and part general commercial support.

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Support key client discussions where C

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability

Enfield Council is seeking a Head of Business Applications & Customer Platforms to lead the core systems that serve residents daily. A blend of remote and office-based working is offered along with excellent benefits like a pension scheme and annual leave. This role involves operational leadership o