Risk Event Resolution Manager
12 days ago
Newton Aycliffe
Who are Diligenta?Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.Summary of the role:As a Risk Event Resolution Manager, you will play a pivotal role in ensuring customer fairness by leading the investigation, management, and resolution of notifiable events across varying severity levels. This role is central to delivering timely, compliant, and effective outcomes, with a strong focus on stakeholder engagement, root cause analysis, and remediation. You will work collaboratively across internal teams, clients, and external partners to manage day-to-day events, implement corrective actions, and support improvements to processes and systems to prevent recurrence.Benefits: • 33 days including Bank Holidays, • Eligibility for an annual discretionary bonus scheme, • Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services), • Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your...