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We’re seeking an experienced and charismatic Kitchen Manager / Floor Manager with strong leadership skills and a background in Mediterranean-style cuisine and hospitality. The ideal candidate will be hands-on, friendly, and confident managing both the kitchen and front-of-house teams to deliver excellent food, drinks, and customer service. This is a full-time, permanent position offering an immediate start for the right person. Key Responsibilities: • Oversee daily kitchen and floor operations to ensure smooth, efficient service, • Lead, train, and motivate kitchen and floor staff to maintain high standards, • Support with food preparation and beverage service when required, • Maintain strict hygiene, safety, and presentation standards across the venue, • Manage stock levels, order supplies, and control costs, • Foster a positive, team-oriented environment that encourages collaboration and respect, • Work closely with ownership or senior management to implement improvements and maintain consistency Requirements: • Minimum 5+ years’ experience in a professional kitchen or restaurant management role, • Proven experience in Mediterranean-style cuisine or similar environments, • Strong leadership and communication skills, • Hands-on knowledge of kitchen operations, floor management, and beverage service, • Friendly, professional, and charismatic personality — must be approachable and team-focused, • Must be local to Bromley or nearby areas, • Immediate availability preferred, • Age range: Approximately 30–40 years old (reflecting desired experience level), • Confident, personable, and able to lead by example, • Excellent attention to detail and commitment to quality service, • Calm under pressure with a proactive, can-do attitude Salary & Benefits • £32,000–£35,000 per year (depending on experience), • Immediate start available, • Supportive work environment with opportunity for growth

About Us We are a premium handcrafted chocolate brand with an integrated cafe. We are opening our first London location and seek an experienced, customer-focused Supervisor to support the Store Manager in leading day-to-day operations and building our local family-friendly presence. Key Responsibilities -⁠ ⁠Support the Store Manager in motivating and guiding a small team -⁠ ⁠Ensure excellent customer service and maintain high product presentation standards -⁠ ⁠Assist in managing daily store operations: inventory control, cash handling, and supplier coordination -⁠ ⁠Contribute to overseeing cafe operations -⁠ ⁠Help drive sales and execute local marketing initiatives; support achievement of financial targets -⁠ ⁠Uphold brand standards and deliver a premium guest experience -⁠ ⁠Provide feedback and reports to the Store Manager and assist in implementing company policies and promotions Requirements -⁠ ⁠Experience in retail and hospitality, preferably in a supervisory role -⁠ ⁠Strong communication and customer service skills -⁠ ⁠Understanding of stock management and POS systems is a plus -⁠ ⁠Passion for premium food and attention to detail -⁠ ⁠Flexibility for early mornings, weekends and public holidays -⁠ ⁠Eligibility to work in the UK What We Offer -⁠ ⁠Competitive salary and opportunities for growth -⁠ ⁠Staff discounts on chocolate items -⁠ ⁠Opportunity to contribute to our flagship London store -⁠ ⁠Training, career development, and a creative, supportive team We welcome applications from diverse backgrounds.

Yard Sale Pizza is on the search for a Moped Delivery Driver to join our amazing team. Our winter bonus scheme applies to Moped Drivers and Cyclists where an extra 10% of hours worked can be earned, earning up to £13.43 per hour. Terms and conditions apply, during winter months only. We're hiring for safe and respectful drivers to deliver our delicious pizzas hot'n'fresh across multiple sites in London! You must have excellent navigation and customer service skills. We can offer a fun working environment with a fantastic team and provide everything including mopeds, insurance and equipment. You'll get hands-on training from an experienced team and brilliant opportunities to work your way up in the business if you seek progression and want to learn new skills such as management or pizza chef skills. What’s on offer: • Paying £12.21 per hour, • Fully insured 110cc Mopeds and weatherproof equipment provided, • Permanent contract - up to 5 shifts per week depending on the needs of the business., • All overtime is paid for, • Opportunities to progress to Senior Driver Position, • Payment every 2 weeks, • Team Tips paid monthly based on how many hours you work, • Other bonus incentives and refer-a-friend scheme, • We’ll pay half of CBT renewals (Terms apply), • With our in-house Training programs you can become a manager or a pizza chef! Essential requirements: • Available to work Friday and Saturday evenings (shifts finish up to 11.30pm), • 18 years and over, • CBT Licence, or category A (motorcycle) licence & UK drivers licence, • Working smart phone with data & good knowledge of local areas, • Excellent navigation, customer service skills, • Great time management Other perks include: • Free pizza on every shift, • Staff parties throughout the year, • Uniform and other merchandise to celebrate your milestones working with us, • CBT Scheme where we pay for 50% of renewals (terms and conditions apply), • Hospitality Action’s Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can’t wait to hear from you! Pizza & Love, YSP

About Us We are a premium handcrafted chocolate brand with an integrated cafe. We are opening our first London location and seek an experienced, customer-focused Store Manager to lead day-to-day operations and build our local family-friendly presence. Key Responsibilities -⁠ ⁠Lead and motivate a small team -⁠ ⁠Ensure excellent customer service and maintain high product presentation standards -⁠ ⁠Manage daily store operations: inventory control, cash handling, ordering, and supplier coordination -⁠ ⁠Oversee cafe operations -⁠ ⁠Drive sales and local marketing initiatives; achieve financial targets -⁠ ⁠Maintain brand standards and deliver a premium guest experience -⁠ ⁠Report to regional management and implement company policies and promotions Requirements -⁠ ⁠Proven retail and hospitality management experience -⁠ ⁠Strong leadership, communication and customer service skills -⁠ ⁠Solid understanding of stock management, POS systems, and basic P&L responsibility -⁠ ⁠Passion for premium food and attention to detail -⁠ ⁠Experience planning events or workshops is a plus -⁠ ⁠Eligibility to work in the UK and flexibility for early mornings, weekends and public holidays What We Offer -⁠ ⁠Competitive salary and performance-based incentives -⁠ ⁠Staff discounts on chocolate items -⁠ ⁠Opportunity to shape and lead our flagship London store -⁠ ⁠Training, career development and a creative, supportive team We welcome applications from diverse backgrounds.

CALLING ALL HOSPITALITY PRO’S As Wait Staff at Albion and East, you will be the friendly face our guests remember. You will know our menu inside out and recommend your favourites. Maintain high standards of the service and make guest experience memorable. THE GOOD STUFF... · Flexible shifts - to fit around the other important things in life. · Every shift you work, we will fuel you with pizza or pasta on us (thank you chef) · Love dining out? You'll love it even more with a 25% discount across all our bars. · 28 days holiday. · Development and career progression, 80% of all our management roles are filled internally. · Length of service awards. · An awesome referral scheme – Good people know good people. · Uniform provided. · Excellent tronc renumeration. · Opportunity to learn service standards, be cross trained and learn bartending skills, attend coffee training and qualify as barista. · Ever changing offering with premium products. WHAT WILL I BE DOING? Greet, serve and look after our guests. Maintain the highest standards of cleanliness. Work with our team to create a friendly atmosphere. Be open to learning new skills, fully understand our menus and be able to make recommendations to our guests. Take ownership of and thrive in a busy section. Know our products, tills and operating systems. WHO ARE WE? Albion & East operates upscale urban bars with wood-fired artisan pizza, humble social food and in-house bakeries. Cocktail bars and banquet halls of old reclaimed decadence, offering coffee and hot-desking by day, cocktails and pizza by night for the revellers, and an Italian feast for those seeking weekend brunch. We distil our own small batch gin at each site and offer gin blending & cocktail masterclasses too. WHAT’S THE DEAL? · 35-40h per week. · Salary up to £15.5 per hour

Tony's origins One day, a New Yorker successfully convinced an Italian to make pizza the American way. Bada bing, bada boom. Tony’s New York Pizza was born. Our pizzeria isn’t owned by any big hospitality or food group, just two friends who are passionate about pizza and bringing people together. We serve large, cheesy, quality pizza by the slice and by the “pie”, wings and a selection of bites. Join us for that no-frills, no-fuss neighborhood pizzeria feeling. What we're looking for • A skilled Head Pizza Chef with hand-stretch dough skills, meticulously topping pizzas with fresh ingredients and cooking them to optimum serving quality, • Kitchen experience (ideally casual dining), • Kitchen leader with the ability to train, motivate and manage a team of Chefs, • Passion for a well run, organised and clean kitchen, even during busy shifts, • Responsible for stock management, food prep and ensuring everything is ready for service, • Positive and professional attitude What we offer • Competitive rate of pay, • Full Time role of around 40 hours per week Get in touch with us today!

Looking for a waiter/waitress. Full time and part time. Full training will be provided for Barista training and making of other beverages and hot drinks. Flexible and permenant positions available

About Us: Bar Beach Grill is a dining destination offering guests a blend of high-quality cuisine, exceptional service, and a welcoming atmosphere. Our menu features fresh seafood, expertly grilled dishes, and handcrafted cocktails, all designed to showcase the best of coastal dining. We are committed to excellence in hospitality and creating memorable experiences for every guest. Behind the scenes, we foster a professional, supportive, and team-oriented workplace where employees are valued and given the opportunity, to grow. At Bar Beach Grill, we believe that great service begins with a great team. Job Title: Restaurant Supervisor Overview: As a Restaurant Supervisor, you play a key role in creating a warm, welcoming, and seamless dining experience for every guest. You’ll support the restaurant team by guiding daily operations, ensuring service runs smoothly, and fostering an environment where both staff and guests feel valued. Key Responsibilities: • Oversee daily restaurant operations to ensure high standards of food quality, service, and cleanliness., • Support and motivate team members, helping them perform at their best through guidance, feedback, and hands-on leadership., • Handle guest inquiries, feedback, or complaints with empathy and professionalism, turning challenges into positive experiences., • Work closely with the kitchen and front-of-house teams to maintain smooth communication and timely service., • Monitor stock levels, order supplies as needed, and assist in managing costs without compromising quality., • Help train new staff members, reinforcing the restaurant’s values and commitment to excellent service., • Ensure health, safety, and hygiene standards are always met and maintained., • Assist with scheduling, daily reports, and other administrative duties as required. What We’re Looking For: A friendly, hands-on leader who thrives in a fast-paced environment and takes pride in creating memorable guest experiences. Required Skills: • Strong leadership, communication, and problem-solving abilities, • Experience in hospitality supervision or senior service roles, • Organized, detail-oriented, and committed to service excellence, • Knowledge of food safety and restaurant operations Preferred Skills: • Atleast 1 year of experience in a supervisory or senior service role in hospitality, • Experience in training and motivating staff, • Knowledge of inventory control and cost management, • Background in hospitality management or related field, • Familiarity with wine, cocktails, and beverage service Why Join Us: You’ll be part of a supportive team that values collaboration, growth, and authenticity. As a Restaurant Supervisor, you’ll not only help the business run efficiently but also shape the energy and culture that make every shift enjoyable — for guests and staff alike. What We Offer: • Competitive hourly wage (£15 - open to discussions), • Flexible shift patterns., • Employee discounts on food and drinks., • Training and development opportunities. If you’re passionate about hospitality and ready to be part of an energetic team in a lively setting, we’d love to hear from you!

Daddy Bao is a popular neighbourhood restaurant in Tooting. We now have 3 Bao restaurants across London serving London’s fluffiest buns, but remain a close, independent company, with a strong focus on building happy, supported teams. We have a small and friendly team and are looking for talented, passionate and professional waiting staff to join us. If you're interested in working in a focused, exciting environment, amongst an experienced, enthusiastic and driven restaurant team with a passion for amazing food & drink, please get in touch with your CV. What's in it for you: £11.44 -£12.00 per hour starting wage Rapid progression in pay and job role for the right candidate Service charge & cash tips split between all staff Flexible and fair hours. Expanding company with career opportunities Training and development to support you Staff meals & staff discounts Access to Techscheme discounts Salary: £12.2- £12.50 per hour Part-time hours: 10-15 per week Please only apply if you have experience within the hospitality sector and have worked as a bartender or floor member longer than 1 year.

CALLING ALL HOSPITALITY PRO’S We are looking for hospitality and service loving candidates with a passion for people, food and drink. Whether you are an experienced manager or a supervisor looking for their next step, we offer all of our assistant managers a training programme that can get you to General Manager level inside a year. THE GOOD STUFF... Flexible shifts - to fit around the other important things in life. Free meals and drinks when working. Love dining out? You'll love it even more with a 25% discount across all our bars. Structured training Plan and related £2kpa pay increase in your first year. 28 days holiday. 3 reviews a year with your Operations Manager. Development and career progression, 80% of all our management roles are filled internally. Length of service awards. Annual AGM for all our Assistant Managers. An awesome referral scheme – Good people know good people. Advanced management training sessions in service, atmosphere management, financials and hospitality standards. Uniform provided. Excellent tronc renumeration. Ever changing offering with premium products. Bonus opportunities. WHAT WILL I BE DOING? As a key player in the management team, you will assist the General Manager in recruiting, training, and coaching your team. Creating an amazing experience for our customers. Service and standards are your number 1 priority. Thereafter managing a hospitality business through stock takes, rotas planning and cost management. You will be responsible for maintaining our venues to the highest standards and delivering amazing results through people. SYSTEMS WE OPERATE Design My Night / Collins – reservations / events Access – tills / ordering / stock management S4 Labour – Labour / payroll / HR CPL - Training We will train you on our systems, experience not essential. WHO ARE WE? Albion & East operates upscale urban bars with wood-fired artisan pizza. Cocktail bars and banquet halls of old reclaimed decadence, offering coffee and hot-desking by day, cocktails and pizza by night for the revellers, and an Italian feast for those seeking weekend brunch. We distil our own small batch gin at each site and offer gin blending & cocktail masterclasses for good measure. WHAT’S THE DEAL? 48h per week. Starting Salary £31,500pa Increase of +£2kpa in year 1 on completion of your training. Service charge which averages between £8,000 to £10,000pa (uncapped) Total package between £39kpa and £ £42kpa. 5 things we ask from everyone Be nice Tell the truth Do what you say you are going to do Be available Say hello and goodbye

Daddy Bao is a popular neighbourhood restaurant in Tooting. We now have 3 Bao restaurants across London serving London’s fluffiest buns, but remain a close, independent company, with a strong focus on building happy, supported teams. We have a small and friendly team and are looking for talented, passionate and professional waiting staff with "bar experience" to join us. If you're interested in working in a focused, exciting environment, amongst an experienced, enthusiastic and driven restaurant team with a passion for amazing food & drink, please get in touch with your CV. What's in it for you: £11.50 -£12.00 per hour starting wage Rapid progression in pay and job role for the right candidate Service charge & cash tips split between all staff Flexible and fair hours. Expanding company with career opportunities Training and development to support you Staff meals & staff discounts Access to Techscheme discounts Salary: £12.21- £14.00 per hour Job Role 1 - Part-time hours: 10-15 per week Job Role 2 - Part-time hours: 6-10 per week Please only apply if you have experience within the hospitality sector and have worked as a bartender & floor member longer than 1 year.

An exciting opportunity has arisen to join the The Sushi Co Family. We are seeking an exceptional Sushi Chef/ Hot food chef to join our team in Sidcup High Street We are looking for self-motivated, proactive and passionate people to join the team who thrive on working in a fast-paced environment and are ready for a challenge. Sushi Chef benefits: ·Very competitive salary ·Opportunities to progress within our company ·28 days holiday (inclusive of bank holidays) ·Lots of training and development opportunities ·Free meals whilst on duty ·£100 Recommend a Friend Scheme* ·Reward and recognition schemes ·Discounts on all food and beverage As part of our team, you will… have the opportunity to shape and deliver authentic The Sushi Co hospitality to all of our Customers. sidcup at the sushi co dot co dot uk We are firm believers that the highest level of service comes from genuine interaction, therefore we hold the concept of Great Customer Service close to our hearts. You will be responsible for wowing our customers with exceptional service and making them feel at home. Your tasks will include but will not be limited to: ·Provide exceptional quality service to customers in a quick and efficient manner in line with company and brand standards ·Preparing Sushi and other Japanese dishes ·Be comfortable in your ability to multi-task, prioritise and remain calm under pressure. ·Ideally you would have previous Sushi Chef experience ideally gained in a similar ‘Lifestyle’ or destination fine dining restaurant ·A genuine passion and a creative flair · An eye for detail and an understanding of what it takes to provide outstanding levels of customer service If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today! All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required. Job Types: Full-time, Part-time Pay: £12.50-£13.50 per hour Benefits: Employee discount Referral programme Store discount Flexible Language Requirement: English not required Schedule: Day shift Monday to Friday Night shift Overtime Weekend availability Application question(s): Have you got Right to Work in UK Experience: Sushi: 1-2 years (required) Work Location: In person Job Types: Full-time, Part-time Experience: Chef: 1 year (preferred) Cooking: 1 year (preferred) Kitchen experience: 1 year (preferred)

We are a warm, family-run Italian pizzeria located in the Kent / South East London area, and we’re looking for an experienced Restaurant Manager to join our team and help us deliver authentic Italian hospitality. About the Role As our Restaurant Manager, you will take the lead in running the day-to-day operations of our pizzeria. From managing staff and ensuring top-quality service, to maintaining smooth front-of-house operations, you’ll be the friendly face of our restaurant and play a key role in creating memorable dining experiences for our guests. Key Responsibilities Oversee daily restaurant operations Lead, motivate, and train front-of-house staff Ensure excellent customer service at all times Manage bookings and floor plans for smooth service Monitor stock levels and liaise with suppliers Maintain health & safety and hygiene standards Assist with planning promotions, events, and seasonal menus alongside the owners What We’re Looking For Previous experience as a Restaurant Manager or Supervisor is essential Strong leadership and communication skills Ability to remain calm under pressure and resolve issues quickly A hands-on approach with great attention to detail Passion for Italian food and family-style hospitality What We Offer Competitive salary (dependent on experience) Immediate start available Supportive, family-run environment with opportunities to grow Staff meals and discounts The chance to be part of a genuine, community-focused restaurant 📍 Location: Kent / South East London 📅 Start Date: Immediate If you’re passionate about Italian cuisine, love working with people, and have the proven experience to run a busy restaurant, we’d love to hear from you!

Assistant Restaurant Manager – Freak Scene Balham 💥 Punk Asian Plates • Killer Vibes • Balham 💥 Are you obsessed with hospitality? Do you thrive on energy, atmosphere, and creating unforgettable nights? Freak Scene Balham is looking for a rockstar Assistant Restaurant Manager to join our crew. We’re not your average restaurant. Freak Scene is all about punk Asian plates with a hit of chaos and flavour, a place where every service feels like a gig, not a shift. Our vibe is irreverent, high-energy, and totally addictive — and we need a manager who can bring that to life on the floor every single day. What you’ll do: Lead, inspire and support the team alongside the Restaurant Manager Drive exceptional service while keeping things fun, fast and dynamic Champion the Freak Scene culture — guests come for the food, stay for the vibe Keep an eye on the details: floor standards, staff training, and smooth operations Work with the kitchen to deliver our legendary Asian fusion dishes with punch What we’re looking for: A genuine love for hospitality — you live and breathe it Charisma, energy, and the ability to vibe with both guests and team Experience in a busy, premium-casual or indie restaurant setting Organised and switched-on, but never boring Someone who gets the Freak Scene spirit: bold, creative, unafraid Why Freak Scene? Work in one of London’s most original indie restaurant groups Be part of a fast-growing brand with big ambitions A buzzing work environment with a tight-knit, passionate team Competitive salary + tips + opportunities Come get weird with us. ⚡

Job Title: Waiter/Waitress Position Type: Part-time/Full-time Location: Bar Beach Grill, Lindsay Court, Loampit Vale, London SE13 7LL About Us: Bar Beach Grill is a dining destination offering guests a blend of high-quality cuisine, exceptional service, and a welcoming atmosphere. Our menu features fresh seafood, expertly grilled dishes, and handcrafted cocktails, all designed to showcase the best of coastal dining. We are committed to excellence in hospitality and creating memorable experiences for every guest. Behind the scenes, we foster a professional, supportive, and team-oriented workplace where employees are valued and given the opportunity to grow. At Bar Beach Grill, we believe that great service begins with a great team. Job Description: We are looking for friendly, enthusiastic, and customer-oriented individuals to join our team as waiters/waitresses. As part of our front-of-house staff, you will play a key role in creating a welcoming and enjoyable atmosphere for our guests. Key Responsibilities: • Greet and seat customers in a warm and friendly manner., • Take orders accurately and deliver food and drinks to guests in a timely fashion., • Offer recommendations from our menu, including highlighting specials and promotions., • Ensure a high standard of service, addressing customer needs and resolving any issues with professionalism., • Handle cash and card transactions efficiently., • Assist in setting up and cleaning tables as well as maintaining the cleanliness of the dining area., • Work collaboratively with the kitchen and bar staff to ensure seamless service., • Support during special events, parties, and weekend brunches with live DJs. Requirements: • Previous experience in a restaurant, bar, or hospitality role is preferred but not essential., • Strong communication skills and a passion for delivering excellent customer service., • Ability to work well in a fast-paced environment., • Positive attitude, with the ability to work as part of a team., • Flexibility to work evenings, weekends, and holidays as required., • Legal right to work in the UK. What We Offer: • Competitive hourly wage (£13 - open to discussions), • Opportunity to earn tips., • Flexible shift patterns., • A vibrant, fun working environment with live music and events., • Employee discounts on food and drinks., • Training and development opportunities. If you’re passionate about hospitality and ready to be part of an energetic team in a lively setting, we’d love to hear from you! How to Apply: Please send your CV.

🍸 Restaurant Manager – Fern, Bart & Taylor Co. 📍 East Croydon | 💸 £40,000 per annum inc Service Charge | 🍴 Seasonal sharing plates Fern is a stylish, premium restaurant built around fresh, seasonal sharing plates — open 7 days a week for lunch, dinner, Saturday brunch, and a banging Sunday roast. We’re part of Bart & Taylor Co., a growing group of award-winning boutique bars and restaurants across London and the North. We’re looking for a service-driven Restaurant Manager to support the GM in running our front of house. You’ll lead by example on the floor, coach the team to deliver exceptional guest experiences, and play a key role in shaping service standards. 🔥 Why join us? • Up to £40,000 per annum inc Service Charge, • Free meals on shift, • Discounts on food + drinks for you & your mates, • 28 days’ holiday (Pro Rata), • Work with a supportive GM + passionate leadership team, • 30 seconds from East Croydon Station 📋 What you’ll be responsible for: • Delivering and maintaining outstanding guest service every day, • Coaching, training & inspiring the FOH team on service standards, • Supporting the GM with daily operations & shift leadership, • Managing the floor during service to ensure smooth guest experiences, • Driving a culture of hospitality, teamwork & accountability, • Supporting labour controls, compliance & company standards ✨ What we’re looking for: • A natural host with a passion for guest experience, • Strong leadership skills with a coaching mindset, • Confidence in training teams and leading service from the front, • Organised, energetic & focused under pressure

Upstairs at The Department Store is truly one of London's hidden gems. A cool rooftop members club in the heart of Brixton; with a bar & restaurant, roof terrace, 2 private dining rooms and 2 events spaces in an architecturally stunning building - a truly unique venue to work at. We are looking for a full time and a part time bartender to join our team. What's in it for you?: • £13 p/h plus service charge (Usually £3-£6 p/h depending on number of hours worked etc), • Free staff meals at lunch and dinner, • Minimum 2 days off per week, • Cycle to work scheme, • Working with nice customers - as it's a members bar, customers are well behaved and treat you with respect, • Training & development to help you to advance your career, • Opportunities to progress - we like to promote from within Our ideal candidate is somebody who: • Has experience in a bar that offers quality cocktails, • Has experience in a fast paced environment, • Is well presented, with a positive attitude & high standards, • Cares about giving the customer a great experience, • Is a team player and shows respect to all members of staff, • Has a passion for beverage, food and hospitality, along with the eagerness to continually learn We look forward to meeting you!

PART TIME OFFER TO FULL TIME As a barista on our family run speciality coffee shop, you are not just preparing drinks. You are the face of our business, the start of someone's day. We are looking for someone who brings warmth, personality and professionalism to every shift and who takes pride in both craft and community. WHAT WE ARE LOOKING FOR IN YOU -A naturally friendly, warm and talkative personality -strong communication skills and emotional intelligence -willingness to learn about speciality coffee and refine your skills -pervious cafe or hospitality experience is a plus but we are happy to train the right person -a love for talking to people, good food & coffee and creating great vibes CUSTOMER SERVICE -you are friendly, confident and naturally welcoming ,greet every customer with a warm smile and friendly energy. When you say hello make costumers feel seen and heard. -you enjoy conversation and create a space where regulars return because of the way you made them feel -you understand how to balance fast service with real connection -build genuine rapport with regulars and new visitors alike. -engage in light, welcoming conversations to create a relaxed environment. -handle customer feedback professionally and with empathy . -remember customer names and favourite/regular orders when possible. -take orders confidently and handle payments accurately COFFEE PREPARTION & BEVERAGES Knowing how to prepare espresso based drinks to speciality standards (calibrating grind, dial in, tamping, extraction, milk steaming) Know your beans: origin, tasting notes and roast level Maintain grinder calibration and espressso machine cleanliness throughtout the day. UPSELLING & PRODUCT KNOWNLEDGE - UNDERSTANDING THE CUSTOMERS MOOD & INTENT Listen carefully to cues: Are they in a rush, chatty, curious or hungry ? Recommended add ons such as non dairy milks, extra shots, syrups or food pairings Proactively recommend pastries, retail coffee or drink upgrades based on customer prefence. Learn flavour profiles, bean origins and seasonal items and confidently describe them. Encourage costumers to try new things through tasting or limited free offers DAILY SHOP OPERATIONS -Open and close the shop efficiently, folling prep and cleaning checklists. -Keep the cafe tidy, well stocked and looking beautiful -Keep customer seating and service tidy, safe & welcoming. -Restock coffee beans, milk, condiments and other supplies as needed. -Maintain hygienic practices at all times (including personal hygiene and food safety) -You consistently maintain a clean and organised workstation, whether you are behind the machine, at the counter or handling dishes -You understand and follow hygiene practices (washing hands, sanitising surfaces, prper food handling) without needing to be reminded -You alwasy leave the coffee machine and bar tidy at the end of the shift, and you jump in to clean up even when its not "your mess" • You treat the cafe like your home, from polishing glassware to folding cloths properly., • TEAM & CULTURE, • -Work closely with other staff (including family) to support each other throughout shifts, • -Communicate openly about stock needs, customer feedback or team tasks, • -Contribute to a positive, respectful environment, bring energy and humour to the team., • -Be flexible and jump in to help wherever needed (kitchen, floor, dishwashing, restocking), • -Can stay cool under pressure, know hoe to move quickly without sacrificing quality or cleanliness., • -You are reliable and you show up on time. You are ready to work and your team knows they can count on you, • Looking forward to hearing from you,, • Anna & Team!