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Who are we? At Crystal Care Collection, we are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. Your role will be based at our brand new home, Heathbrea House in Camborne, Cornwall, which is under construction and set to open in January 2027, and we are now recruiting for key positions to ensure the smooth opening of the home. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so. The Role: We are currently recruiting a General Manager to take overall responsibility and manage all aspects in the day-to-day running of the home. You will promote a caring environment which provides Residents with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity, and rights to privacy, independence and choice are met. You will supervise, monitor and evaluate the care delivered to Resident's, checking that legal requirements are met along with the highest standard as expected within the Care Home. Key Responsibilities · To manage the day-to-day running of all aspects of the home including; the standards and quality of care, recruitment and training issues, communication with the team, the premises of the Care Home and financial matters. · To recognise and assess individuals’ needs, involving relevant professional agencies and relatives where needed, in order to formulate personalised care plans for each individual. · To provide the highest level of personal care and attention to Residents, following individual care plans carefully and ensuring all contact is polite, friendly, warm and supportive. · Responsible for understanding and complying with statutory and legal requirements relevant throughout the home. · Follow residents’ individual care plans, to administer medication to Residents as prescribed, accurately maintaining appropriate records for both. Responsible for ordering, checking in and stock control of Residents’ prescribed medication and maintaining systems to ensure effective stock management of all products. · To be an active and encouraging Manager, establish and maintain effective means of communication and good relationships with all stakeholders both internal and external. · Responsible for the recruitment of suitable team members, effective inductions and CIS standards take place, training needs for the team are identified and met. To carry out regular supervisions, assessments, lead team meetings, ensuring the Care Home is a friendly and supportive environment. · Responsible for organisation of the team including; arranging rotas, ensuring adequate team members are employed, managing team absence. · Responsible for controlling and monitoring the budget and expenditure of the Home, preparing monthly cash flow reports for the Directors and accurately recording all financial information. · To support residents with their personal financial arrangements, maintaining confidentiality of all information. · Responsible for the marketing, promotion and sales for the Home. · To deal with all prospective Residents including; providing relevant information and guided tours, assessing new Residents and negotiating appropriate fees. To welcome new Residents, complete appropriate records and paperwork and ensure adequate arrangements are made for every Resident. Essential Skills: · Prior care home commissioning experience · Ability to control and manage budgets and accounts · Knowledge of the principles of sales and marketing · Skilled in the recruitment, selection and retention of staff · Committed to a structured approach to training and development of staff · Understanding of the Health & Social Care Act and Health & Safety legislation · Leadership qualities, enthusiasm along with influencing and motivational skills · Excellent interpersonal skills · Professional, confident and warm personality · Have a caring disposition, reliable and punctual Desirable Skills: · Understanding of Cambourne Town Council · Experience with regulatory bodies · Knowledge of Person Centred Software (PCS) We are looking for individuals who have a passion for care (first and foremost) and those who are keen to be the best in the sector. You will work as part of a dynamic care team, ensuring the home adheres to the necessary requirements and procedures at all times. Hours of work: Your hours of work will be 09.00 – 17.00, Monday to Friday with an element of flexibility as and when required. This will equate to 40 hours per week in total. This is a varied and rewarding role that will no doubt provide you with a feeling of job satisfaction. If you are seeking an exciting opportunity with a forward-thinking organisation, then this could be the job for you! Our screening and recruitment process is conducted in line with our Safeguarding Policy.

Who are we? Do not wait to apply after reading this description a high application volume is expected for this opportunity. Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so. The Role: Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team at Heathbrea House. As we continue to expand and innovate in the Care sector, we're seeking an individual who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience. Key Responsibilities: • Keep an updated mailing list of potential customers and regularly engage them through newsletters and digital marketing platforms., • Elevate the care home's profile using social media, care home reviews, and by sharing stories with the PR team., • Generate quality enquiries through community engagement, build a robust network of professional contacts, and maintain regular communication., • Support the local community by hosting events at the home and attending local events to promote the care home., • Ensure showrooms reflect the luxurious home environment by keeping them available and presentable., • Serve as the main contact for all new potential residents and their families during show rounds, offering guidance and support. Train team members to confidently conduct home tours during weekends and evenings., • Foster positive and trusting relationships with enquiries by understanding their needs and addressing any concerns., • Nurture each enquiry from initial contact to final decision, ensuring the CRM system is updated and provides a detailed overview of the customer journey., • Use a Marketing Plan to demonstrate support for achieving occupancy targets., • Respond to all enquiries promptly, manage the central enquiry inbox and phone, and train team members to uphold high standards of call handling.