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Job Category: HousingRegion / Division: UK RegionLocation: Civic Offices or one of our Area Housing Offices, PortsmouthWorking Hours: 37 Fantastic opportunity to join Portsmouth Homes as a Housing Officer! Your new role The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulation including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders. The Housing Officer role can be complex and requires the ability to work with changing priorities and be flexible in approach. This role is responsible for the effective and efficient delivery of housing management services to a dedicated patch or area of work serving approximately 400 homes. This role provides generic housing management services including anti-social behaviour management, arrears management including debt and benefit advice, void management and lettings and general tenancy management ensuring income maximisation, efficient letting of homes and that tenants receive great customer service throughout their tenancy. The Housing Officer (HO) role is a fully generic role delivering a comprehensive housing management service to a cohort of Portsmouth Homes tenants. The role is predominantly reactive, to help support and empower tenants to be able to sustain and maintain their tenancies and live their best lives, whilst feeling safe and secure in their homes and communities. Responsibility starts with the viewing of an empty property, with prospective tenants, and the need to ensure that the property meets their Housing Need and is suitable in terms of other factors. Support is provided at the beginning of a new tenancy, ensuring that the new tenants understand their legal obligations and expectations of them as a tenant and good neighbour. The Housing Officer then supports the tenant and their household in managing and sustaining their tenancy throughout its life, dealing with tenancy enforcement, including Anti-Social Behaviour, Money and Debt Advice and Income Collection, changes to personal circumstances and household makeup, decanting when needed and termination of tenancy or dealing with deceased estates. The role is a generic cradle to grave tenancy management service. A Housing Officer must be multi-disciplined, with a high degree of responsibility, expectation and ability to manage complexity, and the need to be able to manage conflicting priorities and react positively in crisis and chaotic situations. The Housing Officer must be adaptable and may be required to work on specific Housing Management related projects. The Housing Officer will work closely with the Local Housing Manager to track and manage demand into the patch or area of work contributing to performance data where appropriate and using all tools available to inform priorities for each working day and to plan time and work ahead, where possible. The Housing Officer is the main relationship manager with Portsmouth Homes Tenants and will act as the link between the tenant and other services as needed. The ability to keep pertinent and accurate records of all interactions with tenants on the tenancy record is essential ensuring that Portsmouth Homes maintains accurate data on its tenants, their households and specific areas of need and support. Please see the full job profile attached at the bottom of this page for all details of what this role will involve and the person we are looking for! About Portsmouth City Council Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act . We are committed to our values of respect, integrity, collaboration , inclusivity and being people-focussed . These values set out how we can contribute to the success of the council and our own success as individuals. ___. Our recruitment process Full information about our recruitment process can be found on our support for applicants' page: ___ You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful. We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at ___ You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it. Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: ___ Should you require any support in completing the application form please contact or call the recruitment team on .

Job Category: HousingRegion / Division: UK RegionLocation: Civic Offices, PortsmouthWorking Hours: 37 Brilliant opportunity to join Portsmouth City Council as a Housing Assessment & Advice Officer, and really make a difference! Your new role Portsmouth City Council's Housing Needs Advice & Support team works directly with customers to help deal with housing issues and prevent homelessness in the city. We are a busy front-line service dealing with customers who may be vulnerable and facing homelessness. We give advice, work to prevent homelessness, assist people to resolve their housing need and make assessments of housing and support needs in accordance with the Homelessness Reduction Act 2017, the Housing Act 1996 and Portsmouth City Council's Allocations Policy. We are committed to excellent customer service, and to listening to and understanding our customers' circumstances, and working collaboratively with them to identify housing solutions. We are committed to safeguarding and promoting good practise and all employees are required to adhere to internal safeguarding policies. You will be part of a busy team which deals with customers both face to face and by telephone. You will be interviewing customers about their housing situation and working with them to find solutions to their housing issues. This may involve negotiation with landlords, other housing providers, family members and internal and external agencies. You will need to ask personal and searching questions and listen carefully to responses so that you fully understand the customer's circumstances. Your challenge will be to identify actions and solutions to secure housing. You will need to manage a large case load, prioritise your work and have excellent organisational skills. You will also need to build effective working relationships with customers and landlords and explore all possible housing solutions to help prevent homelessness and the need to move. Who is the person? We are looking for somebody who: • Has experience of the issues faced by vulnerable and homeless households, and a desire to assist people with housing needs, and work to proactively to resolve these issues., • Can quickly adapt to the role, drawing on experience or transferable skills., • Is confident and can clearly and effectively communicate verbally, interpreting legislation and explaining the impact to our customers., • Can communicate clearly in writing, explaining legal decisions to both customers and partners., • Understands the key elements to negotiations and can find ways to achieve outcomes for customers., • Can listen to people and not rush to conclusions or judgements before fully understanding what is needed or wanted by a customer., • Is emotionally resilient and able to deal with the impact of being exposed to customer's difficult circumstances, and remain professionally detached and focused even if the message you deliver involves saying no., • Has experience of working directly with customers in a front-line service., • Understands welfare benefits systems and the issues faced by customers experiencing financial difficulties., • Has experience of equalities issues and is committed to equal opportunities., • Understands safeguarding and can recognise safeguarding concerns and take appropriate action to manage risk., • Can critically analyse information and keep clear case records., • Works proactively and can remain motivated, working on their own initiative and organising and prioritising their workload., • Enjoys the challenge in finding innovative solutions to problems and has the personal skills and experience to do so., • Has IT skills suited to working in a busy office., • Has knowledge of the local area and is able to visit people in their own homes and attend meetings in the local area. Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. ___. Additional Information Interview process: 6th, 8th & 12th May 2026. Our recruitment process Full information about our recruitment process can be found on our support for applicants' page: ___ You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful. We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at ___ You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it. Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: ___ Should you require any support in completing the application form please contact or call the recruitment team on .

Job Category: HousingRegion / Division: UK RegionLocation: Civic Offices, PortsmouthWorking Hours: 37 About Portsmouth City Council Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. ___. Job introduction We are looking for a Housing Register & Allocations Officer to join our Housing Needs Advice & Support service. This is a full-time, permanent role based at the Civic Offices in Portsmouth. Your new role Based in Housing Needs, Advice & Support, you will be part of a team which deals with customers both face to face and by telephone. You will be required to deal with general housing enquiries and be part of a duty team who manage a large caseload. You will make assessments of housing need, interviewing customers about their housing situation and assessing their financial circumstances, to fully understand the customers' circumstances and support. Please see the full job profile attached at the bottom of this page for all details of the role and what it will involve! Who is the person? We are looking for somebody who: • Is highly motivated and self-managing., • Can listen to people and not rush to conclusions or judgements before fully understanding what is needed or wanted by a customer., • Has the confidence and ability to seek clarity by making respectful and assertive challenges when required., • Can use information gained to build effective plans around people., • Is emotionally resilient and able to deal with the impact of being exposed to customer's difficult circumstances, and remain professionally detached and focused even if the message you deliver involves saying no., • Has experience of working directly with customers in a front-line service and understands the challenges that vulnerable client groups can face., • Has an awareness of equalities issues and is committed to equal opportunities., • Has an awareness of the welfare benefits system and understands how a person's financial circumstances may impact on their housing situation., • Can negotiate with our customers, housing providers, and internal and external agencies to find person-centred solutions to housing problems., • Can clearly and effectively communicate with a wide range of people from the most socially disadvantaged customers to senior professionals, verbally and in writing., • Is comfortable using a variety of IT systems such as Excel and other office applications., • Can work independently or as part of a team using your own initiative and judgement to find appropriate and effective solutions to the various issues that may arise., • Is proactive and able to manage multiple tasks whilst also being able to meet deadlines. Full information about our recruitment process can be found on our support for applicants' page: ___ You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful. We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at ___ Should you require any support in completing the application form please contact or call the recruitment team on . You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it. Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: ___ Assessments: 30th April 2026 Interviews: 1st May 2026

Job Category: Customer ServiceRegion / Division: UK RegionLocation: Civic Offices, PortsmouthWorking Hours: 37 Fixed Term Contract/Secondment for up to 12 months to cover maternity leave Your new role Our Safe at Home service is designed to help our customers to stay safe and live independently in their own home. Getting older, living with a long-term condition or recovering from an illness can make it harder to cope at home. Safe at Home offers peace of mind by making sure that our customers can get help when needed, 24 hours a day, 365 days a year. Safe at Home offers a range of technologies – called telecare and home safety equipment – that helps people of all ages. The fulfilment of the purpose of the service is the primary focus as should be the aim at all times: "help me stay safe and living independently in my own home" in this interesting and rewarding role, you will manage a team of officers responsible for the delivery and administration of the Safe at Home service within the Private Sector Housing service for Portsmouth City Council. You will monitor and manage the performance of service and equipment suppliers, work with stakeholders to ensure the service meets our customers' needs, and ensure that it is a high quality service for our customers. We are looking for an enthusiastic, motivated, and dedicated individual with a demonstrable commitment to top quality customer service, with management experience. The Council will offer appropriate support to the successful candidate in their professional development. For full details of what the role will involve please see the job profile attached at the bottom of this page! Who is the person? • It is desirable that the post holder have an advanced qualification in management or business related field., • The post holder must have GCSE grade A-C (or equivalent) in Maths & English., • The post holder must have a demonstrable experience of leading and managing a customer facing team., • It is desirable for the post holder to have experience working in a health or care related service, or to have experience of technology enabled care., • The post holder will have demonstrable experience of managing contracts with suppliers, including monitoring performance and taking action when suppliers do not meet the requirements of the contract., • The post holder can balance a busy and varied workload with strong time management., • Ability to encourage and inspire good performance in the team and experience of identifying and improving poor performance., • Has the ability to work proactively and is able to remain motivated and can motivate others, working on your own initiative in coordinating multiple tasks and leading by example., • The post holder will be able to communicate with a range of stakeholders and direct reports with confidence to promote the service or explain operational processes., • The post holder will be emotionally resilient and able to support direct reports in remaining resilient with the impact of being exposed to customer's difficult circumstances. Being able to remain professionally detached and focused even if the message you deliver involves saying no in difficult circumstances., • The post holder must have excellent communication skills, with the ability to communicate clearly and concisely with different audiences at different levels, both verbally and in writing., • The post holder will be competent in the use of IT systems with a good working knowledge of Microsoft Packages (to include Word, Outlook, and Excel) and databases., • The post holder can analyse and interpret data and how it reflects the performance of the service as well as that of individual officer performance. Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. ___. Additional Information Interview date: 14th April 2026 Our recruitment process Full information about our recruitment process can be found on our support for applicants' page: ___ You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful. We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at ___ If applying as a secondment you will need permission from your current line manager releasing you for this secondment. Please state you have this on your personal statement on the application. You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it. Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: ___ Should you require any support in completing the application form please contact or call the recruitment team on .

Number of Positions: 1Salary: £39,756 - £44,143 per annum.Working Hours: 35 hours per weekLocation: Morris Court, NottinghamJob Category: Neighbourhood ServicesRegion / Division: GedlingBusiness Unit: Neighbourhood Services Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023? Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days). We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4 day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees. As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities. If you are looking for a career with an outstanding company then please read on. About Us: Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities. About the Department: Want to make a real difference to people’s lives? Our Neighbourhood Safety Team has a passion for positive relationships, protecting our customers and plays a key part in helping us to transform lives and revitalise neighbourhoods. Split across three geographical areas, the team has bases in Ashton-under-Lyne, Miles Platting in Manchester and Chorley in Lancashire. With around 30 dedicated colleagues, we work hard to help reduce anti-social behaviour and are part of a Neighbourhood team that provides housing management services from letting and managing homes to employment and wellbeing support. We take pride in our neighbourhoods and are committed to improving communities and targeting work where it is most needed. About the Role: As a Neighbourhood Safety Officer you’ll provide a service to our customers by working in partnership to help reduce anti-social behaviour within our communities, including taking legal action when necessary. You will be customer focused with excellent communication skills. You’ll need an investigative and enquiring mind with the ability to organise and prioritise your own workload. Ideally you will be from a housing management background where you have developed skills in dealing with anti-social behaviour issues in a calm and constructive way. You will have experience of information and evidence gathering, analytical and interviewing skills, alongside an understanding of how people respond in stressful situations. You’ll be responsible for managing caseloads, to make sure we can find effective resolutions in line with our processes, standards, timescales and targets. If this sounds like the perfect job for you then don’t hesitate to apply now! We reserve the right to close this vacancy early should we receive a sufficient number of applications.

Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Lincolnshire. You will meet with Residents

The Supported Housing and Welfare Rights Team provide a warm, friendly and responsive service to all clients supported by Creative Support offering support and guidance to clients, staff and partner agencies on matters relating to tenancies, housing law, welfare benefits advice and budgeting. We ar

Support clients with both the practical and emotional aspects of maintaining their accommodation, liaising with external agencies and support services. Relevant experience, knowledge, training, or professional development in areas such as mental health awareness, welfare benefits, housing support, a

A little more about your core tasks as a Housing & Support Officer:. Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. Have you got the passion and resilience to support and empower Transfo

A leading recruitment agency is seeking an Income Officer based in the South East.

A leading charity organization is seeking a motivated Housing Officer to support veterans across the UK. The role involves visiting estates throughout the M25 region and engaging with tenants to provide essential support. This remote position requires housing experience, excellent communication skil

A leading housing and support services organization in the United Kingdom is seeking a compassionate individual to join their team. Join us to work in a rewarding environment and support those in need.

April 2026) + benefits Hours:37 hours per week (Full time) Location:Community-based role covering services across Mole Valley, Elmbridge, Runnymede and Surrey Heath (regular travel between sites required) Are you resilient, compassionate and confident working with people with complex needs? In Housi

We’re excited to be recruiting for a Supported Housing Officer to join our Client in Chiswick. This is a fantastic opportunity to make a real difference by delivering housing management and tailored support to residents, helping them sustain tenancies, improve their wellbeing, and move towards ind

Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? In this role you will work as part of a team and support clients on a day-to-day basis to empower them to resolve their problems to reach positive outcomes. This wi

In your role, you will play a key part in the Housing and Support team, ensuring the delivery of exceptional housing and support services to our residents. Joining our team means becoming part of a friendly and supportive group of experienced housing advisors. YMCA St Paul's Group is a charity that

A local government council in the United Kingdom is seeking a dedicated Benefit Officer to support the community by assessing housing benefit and council tax support claims.

In this role, you'll be the first point of contact for residents, ensuring a safe, supportive, and welcoming environment. Work with a friendly and supportive team.

A recruitment agency is seeking a Housing Officer for a full-time role based in Braintree. The ideal candidate will provide frontline support, manage cases related to homelessness prevention, and maintain records of temporary accommodation.

A housing support service in Liverpool is seeking an experienced Housing Officer to join their Neighbourhoods team. Candidates should have a strong background in housing management, good communication skills, and a valid UK driving licence.

Derventio Housing Trust is at the forefront of housing and support services. If you have an understanding of homelessness, believe that people can be successful in society despite the odds being stacked against them, and are supportive and caring whilst maintaining a highly professional attitude, we

A charitable organization in Hanwell is seeking a dedicated customer service representative to join their Housing and Support team. The ideal candidate will engage in collaborative teamwork and contribute to a supportive environment while enhancing residents' experiences.

The Neighbourhood Housing Officer manages council properties and supports residents to sustain their tenancies. Knowledge of housing law and local housing policies. Job Title: Neighbourhood Housing Officer.

A local government organization is seeking a motivated Housing Casework Officer to provide essential support to citizens in housing need. You will play a crucial role in preventing homelessness and ensuring access to stable housing.

A local authority in Devon is seeking a proactive Housing Triage Officer to join its Housing Options team. This is an opportunity to make a meaningful difference in the community with a supportive team environment. Key responsibilities include providing housing advice, managing complex caseloads, an

A community support organization in the UK is seeking a Support Officer / Supported Housing Assistant. The role involves delivering tailored housing support to help customers maintain their independence within supported accommodation.

A recruitment agency in the United Kingdom is seeking a Sustainable Housing Support Officer to provide essential support for individuals facing housing challenges. The role involves managing a caseload, developing sustainable housing support plans, and collaborating with various agencies to facilita

As a Contract Support Officer, youll provide essential operational, administrative, and compliance support, ensuring the electrical appliance inspection programme runs smoothly and efficiently. If youre enthusiastic, organised, and ready to support vital services in your community, we want to he

A local council seeks a Tenancy Sustainment Officer to support tenants in maintaining successful tenancies. Ideal candidates will have experience in welfare benefits, strong communication skills, and a commitment to community support.

A resident-run housing organization in Greater London is looking for a Housing Officer to provide housing management services effectively. The role involves supporting the Estate Director, managing tenant relations, and ensuring compliance with housing policies. Candidates should have strong communi

A leading charity organization in Hanwell is seeking a dedicated Housing and Support team member. In this dynamic role, you will deliver exceptional customer service, prioritize safety and security, and support residents with their needs.

A forward-thinking housing provider is seeking an experienced Independent Living Officer to support residents in maintaining their independence within sheltered housing schemes. This role involves delivering high-quality housing management services and working closely with vulnerable residents.

Are you enthusiastic about making a difference in the lives of older adults? Join our friendly and supportive team at Willow Gardens, an Extra Care service where older people live independently in their own homes, with access to dedicated care and support in a vibrant, community-focused environment.

A community support organization in Lancashire is seeking an Emergency Housing Officer to manage temporary accommodations and provide support to homeless clients. The ideal candidate will have strong organizational skills, experience in supporting vulnerable individuals, and the ability to work inde

A housing support organization is seeking a Part Time Housing Officer in North West London. The role involves managing tenant inquiries, resolving anti-social behaviour issues, conducting estate inspections, and supporting vulnerable residents.

Are you enthusiastic about making a difference in the lives of older adults? Join our friendly and supportive team at Willow Gardens, an Extra Care service where older people live independently in their own homes, with access to dedicated care and support in a vibrant, community-focused environment.

Flexible Support Officer – Domestic Abuse Team. We support more than 70,000 customers and manage over 38,000 homes across London and southern England, reinvesting our profits into building more affordable housing and delivering services that make a genuine difference. As part of the G15 group of l

Experience within a housing, homelessness or support related service. Durham County Council are seeking to recruit four Housing Management Officers. Identification of any support provision needs to be raised with the Project Lead.

In your role, you will play a key part in the Housing and Support team, ensuring the delivery of exceptional housing and support services to our residents. Joining our team means becoming part of a friendly and supportive group of experienced housing advisors. YMCA St Paul's Group is a charity that

A local government entity in England is seeking a Housing Management Officer to manage a district patch and support tenants in sustaining their tenancies. Candidates should possess experience in social housing, strong customer service skills, and the ability to remain organised under pressure.

A reputable housing association is seeking a dedicated individual to provide support to vulnerable customers. Responsibilities include needs assessment, holistic support planning, and fostering independence through skill development.

A housing service provider in South East London is seeking a Tenancy Enforcement Officer to support an expanding portfolio of properties. The role involves proactive management of tenancies, supporting tenant move-ins, and resolving anti-social behaviour issues.

A leading housing association in Blackburn is seeking a Support Officer to assist individuals and families overcoming homelessness and moving towards independence. This role involves delivering person-centred support, assessing needs, and engaging with multiple agencies to provide holistic care. Ide