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There's plenty about Topps Group that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal - Mission 365 - targeting £365 million of sales. The Sales Support Specialist provides essential administrative and operational support to the Business Development Manager and UK Stockists ensuring smooth processes for order management, customer service, and reporting. This role is critical in maintaining accurate data, coordinating communication between internal teams and clients, and helping the sales function achieve its targets. CUSTOMER / STRATEGY / PLAN Process and manage customer orders accurately and in a timely manner. Maintain and update customer records in CRM systems. Prepare quotations, proposals, and sales documentation as required. Act as a point of contact for customer enquiries related to orders, deliveries, and product information. Resolve issues promptly and escalate complex queries to the appropriate team. Ensure high levels of customer satisfaction through professional communication. Identify process inefficiencies and suggest improvements to enhance customer experience. Stay updated on product knowledge and company policies to provide accurate information PEOPLE / LEADERSHIP Build and maintain strong relationships x-functionally with the Brand and Product Team Take ownership of leads and ongoing projects Liaise with Group departments (logistics, finance etc) to ensure smooth order fulfilment. Support the Business Development Manager with scheduling meetings, preparing presentations, coordinating and where required attending events. Communicate stock availability, lead times, and promotional offers to customers. Support a culture of openness and shared ownership Be an ambassador for your brand FINANCIAL / COMMERCIALS Track KPIs such as order accuracy, delivery timelines, and customer satisfaction. Assist in analysing sales trends and identifying opportunities for improvement ESSENTIAL Strong organisational and administrative skills. Excellent communication and interpersonal abilities. Attention to detail and accuracy in data handling. Proficiency in Microsoft Office and CRM systems. Ability to manage multiple priorities and work under pressure. Self-motivated with a desire to exceed expectations Diversity, Equity and Inclusion At Topps Group we believe that diversity isn't just a box to tick. We are committed to creating an authentic 'One Topps' culture, where our colleagues feel included and supported regardless of who they are or where they are from We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. If you need any adjustments during the recruitment process, just let us know-we're here to support you. Join us in shaping a culture where inclusion is more than a policy-it's a daily practice.Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide. TPBN1_UKTJ

We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. The Marketing Manager plays a lead role in the continual development of our world class experience for our customers. Responsible for managing, executing, and optimising marketing strate

There's plenty about Topps Group that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal - Mission 365 - targeting £365 million of sales. The New Business Development Manager is responsible for identifying, developing, and securing new business opportunities to drive revenue growth and expand the company's market presence through our UK Stockist model. This role focuses on building partner relationships, generating leads, and converting prospects into long-term clients, while ensuring alignment with business objectives CUSTOMER / STRATEGY / PLAN Achieve profitable sales growth and exceed budget targets. Identify decision makers within each customer/prospect account and develop strategic business-to-business relationships. Gain a clear understanding of customers' business needs and requirements. Present products and solutions in a structured and professional manner. Follow up on new leads and referrals in line with prospecting and pipeline work. Provide local technical advisory support and be recognized as a resource to the customer base. Prepare thoroughly for customer meetings, utilising internal and external market and customer insights. Negotiate contracts and pricing to ensure profitability and client satisfaction. Close deals and ensure smooth onboarding of new clients. Be an ambassador for the brand you represent. PEOPLE / LEADERSHIP Build and maintain strong relationships with key stakeholders and decision-makers. Develop and maintain strong working relationships with internal sales support functions. Act as the primary point of contact for new clients during the initial engagement phase. Collaborate with internal teams to deliver on client expectations. Support a culture of openness and shared ownership FINANCIAL / COMMERCIALS Monitor and self-assess performance, identify areas for improvement, and take corrective action as needed, in line with agreed objectives Monitor competitor activity and market developments. Provide insights and recommendations to senior leadership for strategic decision-making Maintain accurate records of business development activities. Report on KPIs such as lead conversion rates, revenue growth, and pipeline health. Use data to refine strategies and improve performance. ESSENTIAL Strong sales and negotiation skills. Excellent communication and presentation abilities. Strategic thinking and commercial awareness. Ability to build and maintain relationships at all levels. Self-motivated with a results-driven approach. Ideally proficiency in CRM systems and Microsoft Office Suite. Diversity, Equity and Inclusion At Topps Group we believe that diversity isn't just a box to tick. We are committed to creating an authentic 'One Topps' culture, where our colleagues feel included and supported regardless of who they are or where they are from We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. If you need any adjustments during the recruitment process, just let us know-we're here to support you. Join us in shaping a culture where inclusion is more than a policy-it's a daily practice.Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide. TPBN1_UKTJ

There's plenty about Topps Group that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal - Mission 365 - targeting £365 million of sales. The E-Commerce Manager plays a lead role in the continual development of our world class experience for our customers. Responsible for managing and optimising our online sales channels to deliver revenue growth, enhance customer experience, and ensure operational efficiency. This role oversees the end-to-end e-commerce operations, from website performance and product listings to digital marketing and customer journey optimisation. CUSTOMER / STRATEGY / PLAN Develop and implement a comprehensive e-commerce strategy aligned with business objectives. Forecast online sales and set performance targets. Identify emerging trends, technologies, and customer behaviours to maintain competitive advantage. Oversee the functionality, design, and content of the e-commerce website. Ensure product catalogue accuracy, including descriptions, images, pricing, and stock availability. Manage platform integrations (payment gateways, CRM, ERP systems) Ensure a seamless end-to-end customer journey, from browsing to checkout. PEOPLE / LEADERSHIP Collaborate with marketing teams to execute campaigns across SEO, PPC, email, and social media. Coordinate with logistics and supply chain teams to ensure timely delivery and inventory accuracy. Work closely with the customer support team to ensure smooth operations Manage relationships with third-party vendors, agencies, and technology partners. Support a culture of openness and shared ownership FINANCIAL / COMMERCIALS Track KPIs: traffic, conversion rates, average order value, and customer acquisition cost. Use analytics tools (Google Analytics, BI dashboards) to generate actionable insights. Prepare monthly performance reports and recommend improvements. Understand market dynamics and put forward suggestions for continuous improvements ESSENTIAL Strong knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce). Understanding of digital marketing strategies and analytics tools (Google Analytics, SEMrush). Excellent project management and organisational skills. Data-driven mindset with strong analytical abilities. Project Management: Skilled in managing multiple projects and deadlines. Customer-Centric Mindset: Focused on delivering exceptional user experience. Diversity, Equity and Inclusion At Topps Group we believe that diversity isn't just a box to tick. We are committed to creating an authentic 'One Topps' culture, where our colleagues feel included and supported regardless of who they are or where they are from We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. If you need any adjustments during the recruitment process, just let us know-we're here to support you. Join us in shaping a culture where inclusion is more than a policy-it's a daily practice.Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide. TPBN1_UKTJ