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SERVICE DELIVERY MANAGER – PATIENT TRANSPORT SERVICES Dartford, DA1 1RT £35,020 per annum, 40 hours per week - various Shifts (Full time) About Us G4S Patient Transport Services (PTS) is one of the UK’s largest Non-Emergency Patient Transport providers, carrying out over 50,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport. Job Outline The Service Delivery Manager has responsibility for the efficiency and effectiveness of operations to ensure the daily performance of contractual obligations across allocated Points of Care (PoC) and the performance of their operational staff. The role is also responsible for the daily management of the operational staff, resources and infrastructure allocated to their points of care. In addition this role is an extension of the Senior Leadership Team and the job holder will align themselves with the goals and targets of the business unit and be a driver for continuous improvement. Some of the key responsibilities for this role are; ENGAGEMENT • Attend all key meetings within allocated PoC, including daily bed meetings as required, • Act as a Single Point of Contact for PoC to allow escalation of concerns, queries or issues during core working hours, • Assist in investigating and resolving complaints and incidents, as allocated by the Patient Experience Team, Health & Safety Team, Human Resources Team and overall Governance Team • Build a strong working relationship with all key stakeholders to ensure effective communication and service delivery, including Trusts, Integrated Care Board (ICB) and internal G4S management, • Liaise with key stakeholders to resolve issues arising on a day-to-day basis, in line with company policies and procedures OPERATIONS • Ensure all allocated resources are being used effectively and efficiently at all times, • Support management on-call rota system for out of hours, as directed by the Operations Managers and Contract Manager, • Attend daily telephone conferences with Centralised Control to ensure appropriate resources are allocated to support anticipated journey requirements, • Ensure all operating practices and procedures are adhered to so that a safe and secure working environment is provided for employees and patients., • Ensure that services are managed within allocated budget and to service level agreement (for example fuel card management, consumables and sundries etc.), • Ensure quality and delivery of services are compliant with G4S Policies and Procedures, • Maintain daily, weekly and monthly G4S required compliance inspection and reporting regimes, • Deliver in conjunction with the Centralised Resourcing Team the appropriate level of staffing to meet the service solution., • Undertake and complete Home Visits and Home Assessment forms when needed. MANAGEMENT • Communicate key messages effectively to staff, including briefing and undertake once a month a full face to face briefing which is reported to the line management as actioned., • Assist with enquiries on employee timesheets prior to monthly payroll, • Ensure appropriate action is taken relating to disciplinary and grievance issues and that procedures are carried out in line with G4S policies within appropriate time-frames., • Ensure that all employees receive an annual appraisal in line with G4S employment development reviews (PDR) Policy, • Through regular reviews, listen to your staff's views on services improvements and opportunities and assist in designing continuous improvement., • Ensure service is delivered in line with CQC standards and support internal & external audit requirements accordingly, • Ensure all employees are aware and work in line with safeguarding requirements and deal with any safeguarding referral as applicable., • Ensure all matters relating to Health & Safety are adhered to ensure yourself and staff are up to date on all H&S practice/training, • Ensure staff maintain all mandatory training requirements., • Ensure recruitment, training and management of staff is in line with G4S HR Policies and procedures • Develop and deliver a succession plan in conjunction with the Operations Manager/Direct Report, • Ensure staff 1-2-1's are practised and staff welfare is managed appropriately PERFORMANCE • Ensure the safe and dignified transport of all patients in-line with contractual obligations, • Meet and exceed contract Key Performance Indicators, • Ensure compliance with NHS, CQC and G4S policies and procedures, • Ensure available resources are fully utilised, including reducing vehicle downtime, • Deal with all employee issues in a timely manner e.g. disciplinary, grievance, performance management • Reduce sickness absence, priority on short term absence, • Develop an effective working partnership with all key stakeholders within allocated Points of Care, • Effectively handle and resolve all local stakeholder queries, comments and complaints, • Meet all Company & Group standards & values., • Carry out any other duties as directed by a member of the G4S management team About You The successful candidate will need to demonstrate strong communication skills and previous experience of a client facing service and leading teams. You must have strong analytical skills and have keen attention to detail in order to interpret data and problem solve. As an experienced Manager, it is essential that you are a dynamic and engaging individual who shares our ethics and values to deliver a first class service, whilst living the Ways of Being Values ‘Do the Right Thing, Trust, Teamwork and Transparency’. Leading by example, we are looking for a highly motivated Manager, with the ability to be resilient, confident with a tenacious can-do attitude. You must have the ability to embrace complexity, be a part of a busy and fast paced environment and be flexible and adaptable to deal with ever-changing scenarios. A proven professional with professionalism and integrity, you will play an integral part of the G4S Patient Transport Services Senior Management Team. A Full Driving Licence is needed for this role due to occasional travel. More About Us Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process. G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals. At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce. Please note that these vacancies are subject to a checkable history and the strict vetting standards set by G4S and an Enhanced DBS check which is funded by G4S. We also have a strict standard to achieve on the full 15 day training programme. Our training team will do everything to support you achieving this standard. You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 3 years as part of the security screening process for this role. Essential Skills • A good level of general education, • Experience in leading teams, • Good organisational, interpersonal & leadership skills., • Excellent communicative skills, • Ability to remain calm and professional at all times, with a flexible approach, • Client facing experience, • Able to create, analyse and interpret data, IT literate: Google Suite / MS Office etc, • Full Drivers Licence Desirable Skills • Previous experience within PTS (operational/control), • Knowledge and experience of HR procedures, • Experience of working within the NHS (as a direct employee or supplier), • Experience with working within CQC standards, • IOSH or equivalent, • Logistics Experience

The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies, assignment pre-marking from qualified HR mentors, dedicated job placement support with CV rewrite, interview preparation, and access to exclusive job opportunities. Ready to st

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies, assignment pre-marking from qualified HR mentors, dedicated job placement support with CV rewrite, interview preparation, and access to exclusive job opportunities. Complete on

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

We are seeking an efficient and professional HR Advisor for a one yearmaternity contract, to join this dynamic secondary school, improving organisational performance and being a trusted partner to leaders across the Academy. As HR Advisor you will be responsible for: Support the Principaland senior leaders with professional HR advice. Manage end-to-end recruitment from defining roles to onboarding successful candidates. Keep employee records accurate and up to date across all systems. Conducting allrequired pre-employment checks. Build strong relationships with staff, offering support and guidance when needed. Assist HR Business Partners with employee relations cases (grievance, capability & disciplinary). Help deliver HR and change management projects that drive continuous improvement. On a personal note, the HR Advisor will be a minimum CIPD Level 3 qualified, bringing strong organisational skills and the natural ability to plan ahead. You will be an excellent communicator and able to build positive relationships quickly and effectively, demonstrating empathy and resilience. Experience of HR within a school setting is essential for this role. This is a full time, on site role, working 35 hours per week, all year through. Dedicate Recruitment operates as a recruitment agency on behalf of permanent staff and as a recruitment business for temporary workers. In applying for this post, you agree to our T&Cs, Disclaimer and Privacy Policy found on our website. TPBN1_UKTJ

Join Talent is hiring a Talent Partner to help discover and onboard top technical talent. Build strong relationships with client stakeholders (Hiring Managers, Leadership, HR & TA) to position Join Talent as a trusted partner. Join Talent is EMEA’s fastest‑growing recruitment insourcing business

Dedicate Recruitment operates as a recruitment agency on behalf of permanent staff and as a recruitment business for temporary workers. We are seeking an efficient and professional HR Advisor for a one year maternity contract, to join this dynamic secondary school, improving organisational performa

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

By submitting your CV to WP Recruitment & HR Ltd, you imply consent to our agency processing your personal data, please see our GDPR webpage for further information: If we think you are suitable, we will invite you to register with our agency, WP Recruitment & HR Ltd. PAYE If you have the e

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

By submitting your CV to WP Recruitment & HR Ltd, you imply consent to our agency processing your personal data, please see our GDPR webpage for further information: If we think you are suitable, we will invite you to register with our agency, WP Recruitment & HR Ltd. Commercial Administrator

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

Dedicate Recruitment operates as a recruitment agency on behalf of permanent staff and as a recruitment business for temporary workers. As HR Advisor you will be responsible for:. Manage end-to-end recruitment — from defining roles to onboarding successful candidates.

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

As a part-time HR Consultant, you’ll work directly with your own group of clients, giving clear, sensible HR advice and helping them build strong people practices. Supporting recruitment, onboarding and drafting contracts and HR docs. Are you an experienced HR professional looking for a dynamic an

The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies, assignment pre-marking from qualified HR mentors, dedicated job placement support with CV rewrite, interview preparation, and access to exclusive job opportunities. You'll

You’ll also contribute to broader HR advisory work, including ER guidance, recruitment support and induction, while keeping change processes as your primary focus. Supporting managers and staff through change with clarity and confidence. HR Advisor (Redundancy & Restructure Specialist).

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

This is a full time, on site role, working 35 hours per week, all year through. Assist HR Business Partners with employee relations cases (grievance, capability & disciplinary). Help deliver HR and change management projects that drive continuous improvement.

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

Dedicate Recruitment operates as a recruitment agency on behalf of permanent staff and as a recruitment business for temporary workers. As HR Advisor you will be responsible for: * Support the Principal and senior leaders with professional HR advice. We are seeking an efficient and professional H

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

What will the HR Business Partner role role involve? Provide expert advice on employee relations issues, including disciplinary, grievance, absence, performance, and capability cases Draft and update employment contracts, handbooks, and HR policies in line with UK employment law and best practice S

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

Escalate complex HR cases to the HR Advisor as needed. Work closely with the Director of People and HR Business Partners on HR initiatives, change programmes, projects, and casework. We are seeking a HR Administrator to support the HR Advisor at this vibrantsecondary school in SE London.

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

Get involved in a wide variety of work-from employee relations and engagement to recruitment and onboarding. Advise and coach managers on HR issues including performance, absence, and employee relations. Work closely with managers, providing advice and guidance across all areas of HR.

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

Head of People & Performance / Service Director with HR responsibility. HR team, supporting staff across our national service locations. HR services and ensuring the highest standards of internal and external customer care.

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

Artis HR are partnering with a leading organisation in the professional services sector to recruit an experienced and proactive HR Advisor to join their collaborative and ambitious HR team. This is an excellent opportunity for an HR professional who thrives on building strong relationships, is natur

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

Description: HRIS (iTrent) System Specialist Background Government Legal Department (GLD) HR Operations Team have an ambitious service improvement programme aimed at: • Providing accurate and compliant payroll and pension servicesProcess employee changes promptly and accurately • Providing

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

The successful candidate will build strong relationships across the business, provide trusted HR guidance, and contribute to a supportive, inclusive, and high-performance culture. Partner with leaders to maximise organisational performance through effective people practices. Provide expert guidance

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

Job Title: Business Manager Location: Berkshire & Surrey Job Type: Full time (Monday - Friday) Salary: Up to £35,000 + company car + bonus Are you passionate about food, driven by results, and ready to take the next step in your sales career? Do you thrive on the road, building meaningful r

The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies, assignment pre-marking from qualified HR mentors, dedicated job placement support with CV rewrite, interview preparation, and access to exclusive job opportunities. You'll

Position 1 Recruitment is seeking a. HR experience to join a well-established FMCG company. You will manage payroll and provide HR support.

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

As a part-time HR Consultant, you’ll work directly with your own group of clients, giving clear, sensible HR advice and helping them build strong people practices. Are you an experienced HR professional looking for a dynamic and flexible consultancy role within a supportive and close-knit team. Fa

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

Dedicate Recruitment operates as a recruitment agency on behalf of permanent staff and as a recruitment business for tem. Support the Principal and senior leaders with professional HR advice. Manage end-to-end recruitment — from defining roles to onboarding successful candidates.

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,

Ability to thrive in a fast-paced environment while juggling multiple recruitment pro. Do you want a recruitment sales role where you have a real alternative and edge to sell to clients with HRGO's acclaimed software systems. Provide top-tier customer service and support throughout the recruitment j

You'll earn the industry-recognised CIPD Level 3 Certificate in People Practice, covering essential HR functions including recruitment, employee relations, and compliance. The programme includes earning CIPD certification recognised by UK employers, expert tutor support throughout your studies,