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Job Title: Technical Support & Customer Experience Manager Location: UK HQ (Loughborough) or hybrid Reports To: Director – Product Sales Job Type: Full-Time Position Overview We are seeking a dynamic Technical Support & Customer Experience Manager to lead our support and customer success initiatives. This role combines technical expertise with leadership, focusing on delivering exceptional customer experiences, resolving technical issues, and enabling our clients to maximise the value of our IoT solutions. You will oversee a team of support engineers, coordinate cross-functional problem-solving, and ensure our support processes align with customer expectations and business goals. Key Responsibilities: • Lead, mentor and manage the technical support, training and customer experience team, fostering a high-performance, customer-centric culture., • Act as the primary escalation point for complex technical issues related to our range of IoT products., • Develop, implement, and continuously improve technical support workflows, tools, and knowledge bases., • Partner with sales, product management and engineering teams to address customer feedback and drive product improvements., • Ensure timely and effective resolution of customer inquiries via phone, email and digital support channels., • Track and analyse customer support metrics, generating insights to improve satisfaction and operational efficiency., • Develop training programs and resources to ensure team members are knowledgeable about product features, system integrations and industry best practices., • Champion a proactive approach to customer experience, identifying opportunities to enhance client satisfaction and retention., • Support onboarding of new customers, ensuring smooth integration of customers into training programmes and support structures., • Maintain a deep understanding of industry trends, competitor products, and customer needs to inform strategic decisions. Qualifications • Bachelor’s degree in Engineering, Information Technology or a related field (or equivalent experience)., • 5+ years of experience in technical support or customer experience management, preferably in IoT, building management systems, HVAC, or smart building technology., • Strong understanding of IoT devices, networking, cloud platforms and building automation systems., • Excellent leadership, coaching and team development skills., • Demonstrated ability to handle complex technical issues and communicate solutions clearly to both technical and non-technical stakeholders., • Experience with CRM, ticketing systems and customer success platforms., • Exceptional problem-solving, organisational and analytical skills., • Customer-focused mindset with a passion for delivering outstanding experiences. Preferred • Experience in a B2B distribution or reseller environment., • Familiarity with energy management, HVAC protocols (BACnet, Modbus), and smart building standards

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. How You Will Make a Difference About you: Do you want to spend your working time making a difference in the world around you? Are you passionate about supporting the medical and pharmaceutical industries? Do you care about keeping patients and people safe? If so, then a career with Steris could be a great fit for you. About Us: At Steris we are the technological leader in design, production, and supply of sterilization test equipment and monitoring systems. We are currently recruiting for a Quality Specialist vacancy. This is an excellent opportunity to join the business at a skilled professional level and help us maintain and build on the excellent quality standards we commit to. The Quality Specialist is responsible for assisting in administration of the quality functions at a site to assure adherence to ISO 9001, ISO 13485, MDSAP, FDA 21 CFR Part 820/211, EU MDR and other applicable regulatory standards What Is Involved Complete document control transactions. Manage Customer complaint investigations and complete complaint documentation. Facilitate CAPA and NCR investigations and may coordinate investigation documentation. Review DHR’s and support batch record release. Support site inspection activities and recordkeeping. Support supplier Quality and Customer assessment activities. Track and trend site Quality data. Support targeted Lean activities. Complete other duties as assigned. Required Experience Two (2) years experience in a regulated industry (i.e. FDA/ISO 13485) Customer Focused: Demonstrates a “Customer first” mindset. Responds with a sense of urgency. Teamwork: Collaborates with others. Works in a professional manner to support team actions. Results: Effectively manages work tasks. Is detail oriented and strives for continuous improvement. Ability to analyze technical issues. Ability to cope with change and shifting priorities. Communication: Constructs clear written communication. Keeps manager and co-workers informed Job Knowledge: PC experience and working familiarity of common desktop applications including Excel and Word Equal Opportunities STERIS plc provides employment and advancement opportunities without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion/belief, sex (gender), sexual orientation or any other legally protected characteristic as defined by UK employment law. The Company bases all employment decisions on merit, qualifications, skills, and abilities with the intention that the best candidate is selected for each position. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit ___. STERIS strives to be an Equal Opportunity Employer.

We're looking for an ERP Application Manager to join us and manage the Group’s ERP platform, ensuring it supports critical business processes across Operations, Finance, Commercial, and Supply Chain. The role balances platform reliability, integration governance, security and compliance, data quality, and user adoption. You’ll coordinate with internal specialists and external vendors to deliver a stable, secure, and well-governed ERP environment that evolves with business needs. ABOUT US. Sanderson Design Group plc is a luxury interior design house, home to six iconic brands with over 165 years of history: Sanderson, Morris & Co., Harlequin, Zoffany, Clarke & Clarke, and Scion. Our portfolio spans fabric, wallpaper, and paint, with manufacturing capabilities through Anstey and Standfast & Barracks. Our purpose is to ‘bring the beautiful into people’s homes and lives’ and we are the proud owner of one of Europe’s largest design archives, with over 75,000 historical documents and artworks. We also have a growing international licensing programme which supports our strategic global expansion. RESPONSIBILITIES. • Platform ownership: Manage ERP availability, performance, and environments (DEV/TEST/PROD). Oversee backups and DR in partnership with IT Operations. Administer licenses, roles, and capacity planning., • Service operations: Act as L2/L3 support for ERP incidents, lead problem management, and maintain knowledge articles for recurring issues., • Change & release management: Maintain a single ERP backlog and chair the Change Advisory Board. Plan, test, and deploy patches/upgrades. Maintain regression testing evidence, release calendars, and documentation., • Security & compliance: Design and maintain roles and segregation of duties. Conduct regular access reviews, support audits, and ensure policy compliance., • Process & data stewardship: Define and maintain master data standards, ownership, and controls. Align business processes to standard ERP capabilities and drive continuous improvement in data quality., • Integrations & reporting: Own the ERP interface catalogue and integration runbooks. Coordinate builds with developers/partners, monitor data flows, and ensure accuracy for analytics platforms (e.g., Qlik)., • Vendor & partner management: Manage ERP and middleware vendors, monitor SLAs, and handle escalations. Support budgeting and vendor roadmap alignment with business goals., • Training & adoption: Develop and distribute user communications, guides, and training. Build a network of super-users and champions to promote adoption and feedback., • Governance & roadmap: Maintain a 12-month ERP roadmap and facilitate quarterly reviews with key functions. Ensure platform evolution aligns with strategic and operational objectives., • Continuous improvement: Identify and deliver incremental enhancements that reduce manual effort, improve accuracy, and increase efficiency. MEASURES OF SUCCESS. • ERP availability, performance, and support SLAs achieved., • Audit and compliance outcomes., • User adoption and training engagement metrics., • Data accuracy and process standardisation improvements • Vendor performance and roadmap alignment. QUALIFICATIONS. • Degree or equivalent experience in Information Systems, Computer Science, or related field., • ITIL, PRINCE2, or Agile certification (desirable)., • ERP-related certification (e.g., Microsoft Dynamics, SAP, Infor) advantageous. EXPERIENCE & SKILLS. • Proven experience managing or supporting ERP systems in a multi-site or enterprise environment., • Strong understanding of ERP change management, governance, and integration principles., • Experience defining and managing roles, permissions, and segregation of duties., • Solid grasp of master data governance and data quality frameworks., • Demonstrable experience working with Finance, Commercial, and Operations teams., • Competence with reporting and analytics tools (e.g., Qlik, Power BI)., • Strong analytical, communication, and stakeholder management skills., • Proven ability to coordinate cross-functional teams and drive adoption., • Vendor and contract management experience., • Manufacturing or supply chain ERP experience (desirable), • Knowledge of Unity / Mertex or Now ERP systems (desirable) BEHAVIOURS. • Pragmatic and solution-focused under pressure., • Collaborative and influential within and across teams and departments., • Committed to continuous improvement and high standards of delivery., • Balanced approach to governance and innovation.

RECfinancial are currently partnering with this North Leicestershire based Practice as they look to recruit an experienced Client Manager to join their team.Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.This well established Practice is proud of its 5* reputation within the industry.They specialise in providing accounting and tax services to numerous businesses across the East Midlands, from Sole Traders to Limited Companies.As a Client Manager, your role will see you take control of a portfolio of clients, manage staff and maintain healthy relationships with old, new and clients.You may already be in a similar role, or be looking to progress your current position as a Senior.Your role as the Client Manager will also involve; Reviewing accounts following preparation to draft stage and calculate tax liabilities liaising with clients to ensure accounts finalised for partner meeting Ensuring all stat deadlines are met within your portfolio Preparation of self assessment returns for directors / shareholders within your portfolio Being first point of contact for clients Responsibility for own billing and time management Audit work including statutory audits, SAR and grant audits Opportunities to develop own portfolio further and take meetings Opportunities to do specialist work such as forecasting, business valuations, EMI schemes What do we want in the Client Manager. xjlbheb Ideally fully AAT / ACCA or ACA qualified Minimum 3/4 years in Practice A real team player, lone rangers need not apply Super communication skills The ability to deliver and maintain an excellent service Demonstrable skills in a similar role Strong systems skills, Sage / Xero / Quickbooks are desirable What do we offer for the Client Manager.£39000- £48000 (DOE) Hybrid working (after probation) Generous holidays Flexible hours (early finish friday) Career progression Parking Pension So, for further information on this fabulous opportunity, call Neil or email for further information INDRECd02fcfcb-6df4-40ee-95cf-3eb059ce3173