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Contact Centre Service Advisor – Newcastle We’re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints. This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You’ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opportunities to add value to the customer conversation. You’ll need to be confident taking ownership of customer issues, working through complexity, and using your judgement to deliver the right outcome first time wherever possible — balancing strong resolution with great customer experience and commercial awareness. Proposed Start Date: 28th September 2026 Salary: £26,728 per annum Site: Sky, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne, NE1 4TD Shifts: 37.5 hours per week, 5 days per week, shifts will be between the hours of 8.00am and 9.00pm, including evening and weekend working Interviews: If you are successful at the initial assessment stage, you will be invited to attend an in‑person interview at the end of July or early August 2026 At our Sky contact centres, we operate a hybrid working pattern once you have successfully passed your training/probation period. This gives colleagues a good work-life balance, with the opportunity to work both from the office and from home for part of the week. For full-time advisors, this means a minimum of 2 days per week on site, however you are welcome to work more in the office as needed. What you’ll be doing: Handling a mix of inbound and outbound customer contact, including responding to incoming queries and proactively following up to resolve ongoing issues Managing complex and escalated customer concerns with care, professionalism and full ownership Delivering against key KPIs including FTR, NPS, quality, productivity and STS Identifying Sales Through Service opportunities where appropriate, adding value through customer conversations Investigating queries in detail to understand the full picture and determine the right resolution Taking end-to-end ownership of customer cases, ensuring clear communication and timely resolution What we’re looking for: Proven experience delivering against customer service and sales KPIs Confidence handling complex or sensitive customer interactions, remaining calm and solution-focused A passion for resolving customer concerns and achieving the right outcome in challenging situations Strong awareness of Sales Through Service, identifying opportunities without impacting customer experience Excellent communication skills, with the ability to build trust and manage difficult conversations A proactive mindset with strong ownership, accountability, and attention to detail Training and Development: Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Service Advisor. At Sky, our comprehensive 9-week training programme is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Please note that our Training and Academy sessions are conducted entirely face-to-face in the office, Monday to Friday - 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. After 4 weeks in the classroom working 9am-5pm, you'll be expected to complete the last 5 weeks in Academy The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you’ll work: We’re based in the heart of Newcastle looking onto St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Glass lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities. Inclusion: We are focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Fire & Security Service Engineer (Temporary Sub-Contract Role) V7 are recruiting experienced Fire & Security Service Engineers, with a strong fire alarm background, to support a national commercial contract based in Sunderland. While this is a multi-skilled role, the position is primarily fire-focused, covering servicing and maintenance of fire alarm systems and emergency lighting, alongside security systems. This role offers stable, long-term subcontract work on commercial sites across Sunderland and the surrounding area. The Role Initial 6-month rolling contract Monday to Friday working pattern (weekend work available) Servicing and maintenance of fire alarm systems and emergency lighting (primary focus) Reactive fault-finding and remedial repairs on fire systems Servicing and maintaining security systems, including access control and door entry, as required Working across commercial sites throughout Sunderland Managing workload effectively while meeting service deadlinesBenefits Outside IR35 Competitive hourly rate with weekly pay every Friday Rates from £33.00 to £35.00 per hour Overtime readily available Travel time paid Long-term, ongoing contract Working on established commercial sites in Sunderland Opportunity to develop skills while working for a national clientRequirements Proven experience in servicing and maintaining fire alarm systems Experience with emergency lighting Working knowledge of security systems, including access control and door entry Ability to carry out both planned and reactive maintenance works Strong fault-finding and problem-solving skills Ability to manage multiple priorities and meet deadlines Valid DBS check required V7 Recruitment is an equal opportunities employer and does not discriminate on the grounds of age, disability, gender, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applications will be considered solely on merit and suitability for the role. Please note that by applying for this position you are giving consent for V7 Recruitment to process and store your personal data in line with our Privacy Policy. We may contact you about this and other suitable opportunities. You can request your data to be removed at any time by contacting us

Some children’s homes are built around occupancy. This one is being built around two children. We're partnering with a community interest company supporting autistic people and their families through early intervention, crisis prevention, specialist support and environments designed around the individual. They are now looking for a Registered Manager to lead a new children’s home in Sunderland for a maximum of two children with autism, learning disabilities and behaviours of concern. This is an opportunity for a manager who still believes that children’s care should be led by need, compatibility, safety and long term outcomes, not pressure to fill beds. Why this role is different Experienced managers are frequently approached with the same offer. A larger home. More responsibility. Occupancy pressure. Another provider talking about values while measuring success through filled beds and margins. This opportunity offers something different. You will be joining a purpose led community interest company whose wider work is built around improving the lives of autistic people, supporting families and creating environments in which people can feel understood and succeed. The home will support no more than two children. That creates the space to build support around each child, recruit the right team and make placement decisions based on compatibility rather than commercial pressure. The organisation’s existing CQC regulated service is rated Good across all five areas: safe, effective, caring, responsive and well led. CQC found that staff and leaders went above and beyond to help people build confidence, overcome barriers, increase their independence and achieve their goals. Those are not simply values written on a website. They are outcomes already being delivered. The opportunity The home is currently progressing towards Ofsted registration following the departure of the previous manager. You will take ownership of the registration journey, shape the home’s culture and build a team capable of providing safe, consistent and specialist support. You will have the opportunity to influence the service from the beginning rather than inherit a culture, team or operating model that is already fixed. Your responsibilities will include: • Leading the home through the Ofsted registration process • Creating a safe, nurturing and autism informed environment • Recruiting, developing and retaining a values led staff team • Maintaining strong safeguarding, governance and quality assurance systems • Developing individualised care plans and behaviour support strategies • Embedding trauma informed practice and Positive Behaviour Support • Reducing restrictive practice wherever safely possible • Building positive relationships with children, families, professionals and commissioners • Ensuring placement decisions remain centred around compatibility and the needs of each child • Creating a culture in which staff feel supported, developed and accountable Who this role is for This role may suit an experienced Registered Manager who has become frustrated with providers where commercial pressure has started to override professional judgement. It may also suit a strong Deputy Manager who is ready to step into their first registration and can demonstrate the leadership, regulatory knowledge and resilience required to build a home properly. You will need: • Experience within children’s residential care • Strong knowledge of Ofsted regulations and the Children’s Homes Regulations • Experience supporting children with autism, learning disabilities or behaviours of concern • A clear understanding of safeguarding and safer recruitment • The confidence to build and lead a new staff team • The ability to create structure without losing compassion • A commitment to reducing restrictive practice and improving quality of life • The judgement to challenge decisions that are not in the best interests of the children • A relevant Level 5 qualification, or a commitment to completing it within the required timeframe What you will receive • A salary of £55,000 to £60,000 depending on experience • The autonomy to shape a new children’s home • Specialist autism and leadership development • Support from a senior team with extensive experience of autism and behaviours of concern • The opportunity to build a stable, specialist team around a maximum of two children • A purpose led environment where quality, safety and individual outcomes remain central This is not a role for someone who simply wants another Registered Manager title. It is for someone who wants to build a home they can be proud of. A home where two children are known properly. Where staff are selected because they are right for the children. Where professional judgement matters. Where the organisation’s purpose is visible in the decisions it makes. Applications and initial conversations will be treated confidentially. To discuss the opportunity, contact Daniel Monem at Ignis Care Solutions

Electrical Design Engineer 3-month initial contract - outside IR35 Sunderland - On-site Are you an Electrical Design Engineer with experience designing fire alarm and detection systems? Do you have a strong AutoCAD background and experience working on large industrial projects? If so, please read on... Essential skillset: Electrical design experience with fire alarm and detection systems Strong AutoCAD experience (Revit/BIM knowledge advantageous) Good understanding of BS 5839 and UK fire safety regulations Experience producing electrical schematics, layouts and installation drawings Ability to carry out on-site surveys and design verification Experience coordinating designs with multidisciplinary engineering teams Strong technical problem-solving skills and attention to detail Experience participating in client design reviews and resolving technical queries Ability to produce project documentation including specifications, reports and design deliverablesDesirable experience: Previous experience on large industrial or manufacturing projects BIM coordination and digital design workflows Knowledge of wider British Standards and fire engineering principles Experience supporting system testing, validation and commissioning activities

My client ais seeking highly focused and motivated individuals to join an exciting new NRV production area in Sunderland. This is a fantastic opportunity to be part of a growing department, working in a dynamic and fast-paced environment where quality and efficiency are key Responsibilities Include - Operate CNC machines, including manual loading and unloading of materials Load materials to CNC saws and machines using overhead cranes Set and operate CNC equipment, including adjusting setups plus changing jigs and fixtures Ensure production runs efficiently by minimising downtime and maintaining machine performance Always follow and promote safe working practices Maintain high standards of 5S within the work area Carry out tasks with a strong focus on quality and attention to detail Work flexibly to meet the demands of the production area What You Need to Apply - CNC experience preferred, however training will be provided Strong attention to detail and commitment to quality Good understanding and practical application of 5S principles Ability to work independently and manage your own workload effectively Flexibility and willingness to support production requirements Ability to read engineering drawings (preferred) Experience using precision measuring equipment (preferred) Working Hours - 2-shift Weekly rotation between day and night shifts * Initial training will be conducted on day shift Kinetic plc is a Recruitment Consultancy with over 40 years' experience delivering staffing solutions to the engineering, manufacturing and technical industries. Kinetic plc treats all applications confidentially and we review all submissions. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities. IND1

BIM Designer £35-40 per hour 3-month initial contract - outside IR35 Sunderland - On-site Are you a BIM Designer with experience producing coordinated 3D BIM models and 2D CAD drawings for fire alarm and detection systems? Do you have strong Revit and AutoCAD skills and enjoy working on large-scale industrial projects? If so, please read on... Essential skillset: Proven experience in a BIM Design role within building services or fire alarm systems Strong proficiency in Revit for 3D BIM modelling Advanced AutoCAD skills for producing 2D layouts, schematics and installation drawings Good understanding of UK fire safety regulations Experience coordinating BIM models with multidisciplinary engineering teams Ability to carry out on-site surveys and translate findings into coordinated BIM models Experience participating in design coordination and client review meetings Strong attention to detail with the ability to produce accurate, high-quality design deliverables Excellent technical problem-solving skills, including clash detection and design coordination Experience maintaining project documentation, BIM models and drawing registers Desirable experience: Previous experience on large-scale industrial or manufacturing projects Knowledge of BIM Level 2, Common Data Environments (CDE) and BIM execution plans (BEP) Experience using coordination software such as Navisworks Understanding of fire alarm system design principles and installation practices Experience supporting testing, commissioning and design validation activities

Zenith are looking to recruit an experienced Lecturer and Programme Lead - Electrical Installation to work in Sunderland. Working with the curriculum manager take an active role in the review and development of the curriculum intent ensuring planning and preparation of high-quality, sequenced learning through career-focused schemes of learning, session planning and resources are in place. Taking ownership for the timely maintenance of accurate data at programme/course level through the student journey to ensure excellence and continual improvement. Regularly reviewing and evaluating the performance of programmes/courses in line with curriculum planning and curriculum performance review cycle. Taking an active role in the ongoing development of new programmes of study. Take responsibility for ensuring high quality information, advice and guidance; recruitment, retention, achievement, success and progression of individual students are within a framework of continual quality improvement with robust tracking and monitoring. Lead on the delivery of exemplary teaching and learning and support standards of assessment. Lead the course and/or provision and drive a high-quality learner experience through all stages of the learning journey; and take responsibility for collating reviewing and disseminating, all aspects of learner progress and destination. Take responsibility for following up issues or concerns for example attendance or well-being and lead on the required action/s or interventions to address these in conjunction with other internal staff or external agencies where necessary. Contribute towards a high-quality pre-entry and initial assessment process to ensure that learners’ needs are met. Ensuring the provision of high-quality pastoral and supportive care of students as part of the whole learner journey. Ensure the provision of highly effective guidance to students to assist them through their programme and in their progression onto a positive destination for example higher learning or employment. Oversee the needs and positive progress of all students with an EHCP or ALS need enrolled on a course/ programme for which you are responsible. Work effectively within teams responsible for devising, reviewing and maintaining effective management of study programmes; and contribute towards sharing of good practice. Ensure quality files and course/programme team information on platforms such as SharePoint are appropriate, support the team, reduce workload, facilitate great teamwork and sharing of practice. This includes ensuring schemes of learning/lesson planning is in line with college policy and expected practice. Celebrate and promote staff and student success within the college to support the college’s culture for valuing people and recognising excellence. Embrace and promote teaching and learning technologies implement them to enhance the student experience Review course content and resources to ensure currency and relevance with both qualification and future industry requirements. To provide an excellent experience to students through exemplary learning, teaching and standards of assessment. Develop and share subject pedagogy within and across teams to maintain currency and accuracy. Preparation of effective formative and summative assessments including feedback to meet awarding organisation standards and student needs. Lead on Internal and External Quality Assurance in line with the College quality assurance policy and procedures and awarding organisation guidelines. Embrace and positively promote the college’s approach to supporting the Student Journey ensuing the student voice drive a strong you said we did agenda. Undertake student interviews providing advice and guidance to prospective students, allowing for informed career pathway choices that are supported at appropriate learning levels. Contribute towards a high-quality student induction to ensure the Right Student is on the Right Course. Set high expectations and monitor student attendance, punctuality, behaviour and progress and take appropriate action when required, ensuring recorded in college online systems (including all components of a 16-19 study programme). Actively contribute to successful parental meetings and disciplinaries in line with the positive behaviour policy. Lead and liaise with curriculum and learning support staff to ensure appropriate and high-quality academic and learning support is provided as required. This includes ensuring exam access arrangements are in place

Who we are:At Mediafly, we help the world’s top revenue teams work smarter and achieve measurable impact. Our platform brings together sales enablement, content, and performance insights so sellers have the coaching, tools, and intelligence they need to succeed. By weaving value selling into every workflow, we empower teams to accelerate deal cycles, boost win rates, and prove ROI. For you, that means joining a company where innovation meets purpose—where your work helps businesses deliver more meaningful buyer experiences and drives results that truly matter. You’ll be part of a collaborative, growth-focused team that values expertise, creativity, and human connection. We’re looking for a talented Midweight Designer to join Mediafly. In this role, you’ll be an integral part of our Creative Services team, driving the development of high-impact design solutions across a variety of internal and commercial projects. As part of the design studio, you’ll work across multiple assignments simultaneously, with design work spanning UI/UX design within Mediafly’s platform, as well as presentations, eBooks, one-pagers, video & motion pieces, social media ads, digital assets, and printed materials. You’ll collaborate closely with team members and internal stakeholders to create visually compelling, on-brand designs that engage audiences and meet both client goals and Mediafly’s creative standards. Please attach your portfolio to your application! • Highly creative, detail-oriented, and forward-thinking., • Ability to manage multiple projects with tight deadlines in a fast-paced environment, and work within multiple disciplines., • Strong sense of visual layout and user-centric design., • Solid understanding of branding and visual storytelling., • Excellent communication, collaboration and organisational skills., • An expert in Adobe Creative Suite (Illustrator, InDesign, Photoshop) and Microsoft PowerPoint., • Skilled in After Effects and knowledge of motion principles., • Experience of working on UI/UX projects, in Figma and WordPress., • Knowledge of Wordpress, HTML and CSS is an advantage but not a requirement., • Partner with our team’s Designers, Account Directors, and Project Delivery Managers to develop initial design concepts to be shared with clients., • Refine and evolve designs based on client feedback and internal creative direction within project timelines., • Create designs that adhere to client brand guidelines., • Take ownership of your work, ensuring accuracy, brand alignment, and adherence to Mediafly design standards., • Contribute to Mediafly’s design system and creative library, pushing the boundaries of engaging design within our products and software., • Collaborate on projects with other designers., • Present ideas and demonstrate design concepts to the Creative Services team., • Familiarize yourself with broader studio work to continue to learn from other designers., • Stay up-to-date on design trends, tools, and software, AI agents/software, and share insights with the broader team., • Self motivated, proactive and excited to acquire new skills to continuously learn and share with the team., • Provide feedback and knowledge-sharing to enhance the team’s design skillset., • Where needed, create training materials or helpful tip guides to further develop the design studio’s capabilities., • Understand Mediafly’s software to provide recommendations to the team that marry the best design with the capabilities of our software., • 4+ years of experience as a graphic designer., • Must have experience in an agency or in-house environment., • Degree in Graphic Design or equivalent experience.£30,000 - £35,000 a yearAt Mediafly, we are committed to fostering pay equity and transparency, which are essential to creating a fair and inclusive workplace. We believe that clear and open compensation practices help build trust and ensure that all employees are compensated fairly for their contributions. The specific salary offered for a role will be determined by a variety of factors, including your individual skills, experience, geographic location, and other relevant considerations. The salary range listed is a typical starting point for this role, but at Mediafly, your potential doesn’t stop there! We believe in rewarding talent, curiosity, and impact, which means there’s plenty of room to grow your career, and your compensation, over time. Join us, and you’ll have the chance to take on new challenges, expand your skills, and advance in ways that reflect your contributions and ambition. Why Mediafly?Fully remote based in UKFlexible working hoursFlexible Time Off & Paid HolidaysCompetitive SalaryPension matchTransparent Career PathsLearning & Development StipendGenerous Company Paid Parental LeaveRemote and Learning & Development StipendsWork in a creative environment with high energy Mediafly is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome people of different backgrounds, experiences, abilities and perspectives and encourage all interested individuals to apply. Thanks to our commitment to employee experience, Mediafly has been recognized as a Best Place to Work from Crain's, Inc. and BuiltIn. Mediafly's HQ is based in Chicago, IL.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

GitLab is an open core software company that develops the most comprehensive , used by more than 100,000 organizations. Our is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our . Learn more about . Thanks to products like , and , customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation. Location: Remote, Mexico City An overview of this role Commercial Account Executives are the primary point of contact between prospective and existing customers of GitLab within a space defined as mid-market, which currently works with companies that employ up to 1,999 employees. These GitLab team members manage the spectrum of project sizes, ranging from small fast growing teams in smaller agile organizations to complex enterprise projects advising on the journey with GitLab to achieve specific business outcomes. Drive GitLab's expansion across Spanish-speaking Latin America as the sole representative owning this high-potential territory. In this pivotal role, you'll build our presence from the ground up, leveraging your fluent English and Spanish, as well as, proven SaaS sales experience to develop strategic relationships with named accounts across Mexico, Colombia, Argentina, and beyond • Meet or exceed quota while fostering strong customer relationships, • Articulate the value of GitLab to our_ prospects and customers in the LATAM Region, • Take ownership of and act as the CEO for the book of business in your territory:, • Document the buying criteria & process, next steps & owners, • Build a strong pipeline through a healthy cadence of prospecting activity, • Prospect and close new business to expand your territory, • Ensure adoption of our solutions and do your best to avoid churn and contraction, • Work and collaborate with our Partner ecosystem to drive new business and value for our customers, • Create an accurate forecast for each quarter against your plan/budget, • Drive attendance to our events, which you will be part of to further network with current and prospective customers, • Contribute to root cause analyses on wins/losses., • Communicate lessons learned to the team, including account managers, the marketing team, and the technical team., • Contribute to documenting improvements in our_, • Collaborate with cross-functional teams, such as Customer Success, Renewals, Sales Development, etc. to provide account leadership, ensuring a good outcome for our customers in the pre- and post-sales process, • Be the voice of the customer by contributing product ideas to our public_, • Master MEDPICC and Command of the Message on all opportunities, • A true desire to see customers benefit from the investment they make with GitLab, • Demonstrated progressive experience with SaaS sales through pitching on value to development team (preferably devops), • Interest in GitLab, and open source software, • Ability to leverage established relationships and proven sales techniques for success, • Effective communicator, strong interpersonal skills, • Motivated, driven and results oriented, • Excellent negotiation, presentation and closing skills, • Preferred experience with Git, Software Development Tools, Application Lifecycle Management, • You share our_, and work in accordance with those values., • Ability to travel regularly to meet with customers in person and comply with the company’s_ Hiring Process • Recruiter Phone Screen, • Initial Screen with Hiring Manager, • Interview with Area Sales Manager, • Mock Call with Sales Leadership, • Final Interview with Area Vice President How GitLab will support you • _, • , work environment, • _, • _, • _, • _, • _, • _ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from_ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Remote-Global Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our _ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also and . If you have a disability or special need that requires , please let us know during the .

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ London or UK Remote | £105,000 - £135,000 + Incentive Awards tied to your performance + | _ - Engineering About our Engineering Teams: We have around 400 engineers across Monzo who design and build our in-house banking platform. We have big ambitions for the future, and technology plays a big role in creating a bank our customers want, so engineers at Monzo collaborate across disciplines to solve interesting challenges throughout the company. These range from the products our customers use everyday to underlying infrastructure, security, payments and finance, customer operations, financial crime, and data, to name just a few areas. As a bank, there is scope for impact across a huge number of opportunities. We contribute to as much as possible. Our is a good place to learn even more about what we do! Your day-to-day This role is all about collaborating with your team to make a difference to your customers. As a backend engineer you’ll work in a squad alongside other disciplines like product managers, marketers, user researchers, designers, mobile engineers, web engineers, data analysts, business analysts, writers and more! Together you'll build and support a particular part of Monzo. Our squads belong to our wider collectives (a word we use to describe self-governing business units of ~100 people). They are: Core Banking, Business Banking, Wealth, Borrowing, Growth, Payments, Platform, Fincrime, Security & Expansion. All of our collectives are doing innovative work, many of which have machine learning and AI at the forefront- from fighting financial crime to building smarter financial tools - and you may have the opportunity to join a collective that gives you direct exposure to this exciting space. They’re all looking for additional Backend Engineers right now, we do a standard interview process across all our collectives and at the end we will find the best match for you based on your skills, experience, preferences and aligning with the business need! Our backend engineers have a variety of different backgrounds. As long as you enjoy learning new things, we’d love to talk to you. We do not ask for formal qualifications or degree requirements for any of our engineering roles. How we work Our main tech hub is in London, but our engineers live everywhere in the UK— from Brighton to the Western Isles. We value meeting in person but we don't have a mandated requirement on office attendance, even if you're nearby. We believe you'll do your best work if you are where you want to be. If you live outside of London and we ask you to come into the office, Monzo will support you with the costs ✨ Our offices are naturally social, especially Tuesdays, Wednesdays and Thursdays, which happen to line up with our twice-weekly Monzo lunches & treat Thursdays ️ Teams also schedule time together often for work and play – in or around the office, or online. Set up a work schedule that delivers impact and fits your life: At Monzo, we value connections, flexibility, and wellbeing. We keep our meetings during core hours to stay connected and believe in maintaining work/life balance. You’ll be empowered to manage your work in a way that suits you and your team, giving you the freedom for children drop-offs and pick-ups, walking your dog or adventurous cat, avoiding peak commuting times or gym slots, appointments, or supporting your family in an emergency ✨ If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. Work the way that works for you with Monzo! You should apply if: • you have strong experience working on the backend of a technology product, • you want to be involved in building a product that you (and the people you know) use every day, • you have a product mindset: you care about customer outcomes and you want to make data-informed decisions, • you’re comfortable working in a team that deals with ambiguity, • you’re interested in distributed systems and writing resilient software, • you have some experience with strongly-typed languages (Go, Java, C, Scala etc.)., • you think you’d enjoy the kind of work we’re doing We're on the look out for L50 Engineers at the moment, you can read more in our _- we will interview you across the whole frame work, so if you are not sure what level you are aiming for please chat to your recruiters! Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything thats listed just yet. Drop us your application, we’d love to hear from you! What you’ll be working on: We hire very technically agnostic so whilst we use the below technologies we do not expect prior knowledge, you will be fully supported in our organised onboarding to get up to speed in the below: • to write our application code (there’s an excellent interactive Go tutorial ), • _ for most persistent data storage, • _ for our asynchronous message queue, • and to schedule and run our services, • _ for RPC, • for most of our production infrastructure and for most of our data infrastructure, • React for our public web apps and internal tools, • We also have physical datacenters with actual cables to connect to various third parties The Interview Process: Our interview process involves three main stages: • Initial Call, • Take home task or pair coding exercise, • Final interview: including a system design and a behavioural interview Our average process takes around 4 weeks but we will always work around your availability. One of our engineers has written a detailed blog on their experience through this process, for extra details, hints and tips please see _. What’s in it for you: £105,000 - £135,000 + Incentive Awards tied to your performance ✈️We can help you relocate to the UK ✅We can sponsor visas. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences ➕And much more, see our full list of benefits _ We're usually always hiring for Backend Engineers, so there's no closing date for this job. #LI-Remote #LI-HJ1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2026 and 2025 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

More in Common is seeking a full-time Research and Data Analyst as we grow our team and advance our mission of building a more united and inclusive UK, where all people feel respected, better understood, and share a sense of belonging. The Analyst will serve as a key member of the UK team, supporting our core areas of research, communications, partnership, and client work. More in Common is a research agency working across the US, UK, Germany, France, Poland and Brazil to tackle polarisation and division. More in Common leads and supports initiatives to build more united, inclusive, and resilient societies. Our mission is to understand the forces driving us apart, help societies find common ground and bring people together to tackle shared challenges. In the UK, our work is best described as being part consultancy, part think tank. We provide a full suite of research services including polling and focus group research; evidence reviews and secondary data analysis; audience mapping and audience strategy; strategic communications strategy and campaign development. More in Common is a member of the British Polling Council. Our work is informed by our ground-breaking segmentation of the British public. This unique values-based lens to our quantitative and qualitative research means we can understand not only what the public thinks on the big challenges facing British society today – but crucially why they think it. Our insights help leaders in government, the media, business, and civil society to develop better strategies and communications – particularly in reaching disengaged communities far from the Westminster/London bubble – and to better navigate tricky and divisive issues. Over the last year, More in Common has published agenda-setting thought leadership on a whole range of debates facing British society – from exploring the public’s starting points on climate action and tackling crime and anti-social behaviour; to understanding how the British public is navigating major debates from trans and gender identity to the conflict in Israel and Palestine; to highlighting the public’s expectations on mental health reform and what’s next for the levelling up agenda. Our work is regularly covered in the British press and media and we’ve developed a series of partnerships with broadcasters and newspapers to deliver top-quality research insights. Through our consultancy, More in Common has also supported dozens of partners with insights and strategic communications support. We’ve helped national institutions such as the BBC, British Library and National Trust to better understand and communicate with their audiences, we’ve helped partners in government and civil society with the set-up and delivery of the Homes for Ukraine scheme, and we’ve supported a range of partners to prepare campaigns, messaging and policy proposals from the National Farmers Union to the Joseph Rowntree Foundation among many others. In 2025, More in Common has a range of exciting projects in the pipeline, including: • Refreshing our core values model with a deeper understanding of the attitudes and worldviews that shape the most important divides in Britain in 2025, • Supporting the aid sector to deliver more effective messages to reach beyond their highly engaged activist base, • Working with video game designers to develop strategic interventions with low-trust groups to tackle disinformation, • Developing new strategies to talk about men’s health issues in ways that avoid culture war traps, • Expanding our international research offer, • Working with national institutions to help them better understand their audiences and users, • Working with leading transport authorities and think tanks to help navigate backlash against active transport and public transport initiatives. DIVERSITY, EQUITY + INCLUSION We will have a better chance of uniting divided societies if our team reflects a broad range of social and cultural backgrounds, beliefs, political opinions, and life experiences. We particularly encourage applications from underrepresented and minority communities. More in Common is seeking a full-time Research and Data Analyst as we grow our team and advance our mission of building a more united and inclusive UK, where all people feel respected, better understood, and share a sense of belonging. More in Common UK is a small team with a start-up culture where everyone is expected to execute a range of responsibilities. The Analyst will serve as a key member of the UK team, supporting our core areas of research, communications, partnership, and client work. The role will report to our Research and Analysis Manager. The role will be based in our London office, with Monday-Thursday working at the office and Friday at home or the office. Analysis Translating public opinion data into insights for diverse audiences including policymakers, media, and the general public Performing analysis using techniques including cluster analysis, multi-level regression modelling, conjoint analysis and MaxDiff analysis Telling compelling stories through creative data visualisation Proactively expanding the team’s analytical capabilities Research End-to-end project management for public opinion research projects from design to execution, analysis and presentation of insights Conducting quantitative fieldwork including survey drafting and executing advanced survey experiments Upholding a culture of best research practice, including supporting global colleagues with research queries Dissemination and partnerships Managing external relationships with clients, partners and research vendors Identifying and recruiting new partners and opportunities across business, civil society and the public sector Designing insights products to disseminate our insights and research Developing press releases for journalists, including conducting data checks Drafting and co-authoring public-facing research reports and briefings Proficiency in coding in R is a requirement for this role. Beyond this, the following would be an asset: • Demonstrated expertise extracting meaningful insights from complex data sets, • Strong data visualisation skills, with the ability to communicate insights to diverse audiences, • Good understanding of statistical methods including regression modelling and hypothesis testing, • Keen interest in learning new analytical techniques, • A track record of project management, • Curiosity for understanding and engaging people, and a desire to tell new stories that focus on building upon common ground in Britain today, • An understanding of the UK political system and a keen interest in current affairs and UK public policy, • Professional background in public opinion or market research would be desirableJOINING MORE IN COMMON With around 60 staff across seven countries, each member of our team makes a vital contribution to our impact, and we put a strong emphasis on team selection and values. We look for people who: • Are strategic, rigorous, restless, energetic and creative, • Are able to think ahead and get big stuff done, • Are committed to a process of ongoing learning, • Have direct experience with and understand people from different perspectives and backgrounds, • Are excited to do work that works across political divides and that promotes shared national identities, • Are interested in reaching left behind communities, • Are excited to work with heart as well as head, • Want to be part of finding practical solutions COMPENSATION Competitive salary (between £32,500 and £42,500) along with generous leave policy; personal learning and growth budget HOW TO APPLY The application deadline is 23:59, 2 May 2025. Applications should include a CV and a cover letter (max one page). A note on cover letters: we recognise that applying for a job is time-consuming and that generative AI tools can be helpful in the writing process. However, candidates shine best when they express themselves and their ideas in their own words. We therefore recommend that applicants avoid using these tools when preparing application documents. Indicative Timeline (please note these dates remain subject to change) • Initial conversation with Research and Analysis Manager w/c 12 May, • Meetings with Team Members: From 19 May, • Written Exercise: 22-26 May, • Final panel interview with UK Director: 30 May, • We hope to make an offer to the successful candidate by 6 June 2025

Fire & Security Installation & Commissioning Engineer - Midlands based with National coverage Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Fire & Security Project Engineer, we're looking for someone who is Midlands-based who is happy to accommodate frequent travel as required Basic Salary – up to £34,000 per annum Pension, Life Assurance & much more. – Please see our generous remuneration packages below Marlowe Fire & Security’s Fire Systems Project Engineer’s A self-motivated Engineer role working as part of a team in the UK. The position will involve working closely with the Project Manager on all projects from inception through to completion and will involve site supervision and man management from time to time and commissioning multisystem projects within the UK. • Possess comprehensive knowledge of CCTV, Fire, Intruder, Access Control, and Nurse Call systems to support contractual and technical project reviews, working in collaboration with the Project Manager to ensure successful delivery., • Attend project sites as required to oversee progress, provide technical input, and support project execution., • Carry out commissioning, system handovers, and end-user training for small systems when necessary., • Ensure full compliance with current industry standards, delivering multi-discipline systems efficiently, on time, and within budget., • Collaborate closely with the Sales and Installation Managers to support seamless, end-to-end project delivery., • Coordinate subcontractor resources and maintain clear communication with clients throughout the project lifecycle., • Conduct technical and quality audits as needed, including supporting NSI (National Security Inspectorate) audit compliance., • Demonstrate self-motivation and the ability to manage workload effectively, working independently when required., • Apply strong time management skills, working alongside the Project Manager to continually develop and refine project coordination capabilities., • Hold a valid UK driving licence and be flexible with travel to various site locations., • Exhibit strong IT proficiency, with the ability to configure software related to fire and security system commissioning., • Take full responsibility for ensuring systems are commissioned and handed over in accordance with relevant standards, maintaining project quality and budgetary control throughout. Who We’re Looking For Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer: • A minimum of 5 years’ proven experience within the fire & security industry, with a strong understanding of installation, commissioning, and maintenance practices., • Solid technical knowledge of major fire & security systems and involvement in complex, large-scale projects., • Experience managing and delivering engineering projects across both single-site and multi-site environments., • Demonstrated technical expertise with the ability to communicate effectively and build strong working relationships across teams and with clients., • Demonstrates energy, drive, and enthusiasm in all aspects of work., • Previous experience in a customer-facing role is preferred, with a strong focus on delivering high-quality service., • Excellent organisational and time management skills, with the ability to prioritise effectively., • Professional demeanour, with the ability to represent the company confidently and courteously., • Committed to providing exceptional customer service and ensuring client satisfaction., • Capable of working independently as well as collaboratively within a team environment., • Full UK driving licence is essential. Our Systems Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems Access Control: Paxton, PAC. Salto Our Commitment to Attracting, Rewarding & Retaining Talent At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure. • Competitive Salary – Earn up to £34,000 per annum, with additional opportunities to increase your earnings through overtime and paid travel time., • Enhanced Pension Scheme – Plan confidently for the future with our Royal London Pension., • Comprehensive Life Assurance – Enjoy peace of mind with life cover equal to 4x your annual salary., • Generous Holiday Package – Enjoy paid holidays plus bank holidays, with an extra day added for each full year of service (up to 25 days)., • Referral Bonus Scheme – Earn up to £1,000 for each successful candidate referral – and there’s no limit to how many referrals you can make., • Mental Health & Wellbeing Support – Access dedicated wellbeing resources, tools, and support as part of our employee wellness programme., • Employee Recognition Programme – Be rewarded and celebrated for your contribution through our structured recognition initiatives., • Career Growth & Development – Unlock your potential with ongoing training, professional development, and clear opportunities for progression. A Little More About Marlowe Fire & Security We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry. Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client. Our Businesses Include: • Alarm Communications acl.uk.com/careers, • Clymac clymac.co.uk/careers, • FAFS Fire & Security fafsfireandsecurity.com/careers, • Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/, • Morgan Fire Protection morganfire.co.uk/recruitment/, • Marlowe Smoke Control marlowe-aov.co.uk/careers/, • Marlowe Fire & Security marlowefireandsecurity.com/vacancies/ Equal Opportunities At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

Gigged AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Full Stack Java Developer. This role is hybrid, with 3 days per week in Glasgow City Centre Office. Location: UK-based Duration: Initial 6-month contract Start Date: ASAP Day Rate: £300 IR35 Status: Outside IR35 (pending final determination) All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps head to app.gigged.ai and create a free talent profile once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/RKvjrJyjLod you will now see a 'submit proposal' button please fill this in (intro, relevant experience, and attach CV to this) We are seeking an experienced Senior Full Stack Java Developer with 7–8+ years of hands-on experience in designing, developing, and supporting enterprise-grade web applications. The ideal candidate will possess strong expertise in Java-based technologies, modern frontend frameworks, microservices architecture, CI/CD practices, and Agile delivery methodologies. This role requires direct client interaction, technical leadership, and the ability to deliver high-quality software solutions in a fast-paced environment. Key Responsibilities • Design, develop, test, and maintain scalable enterprise web applications, • Build and support microservices-based solutions using Java and Spring technologies, • Develop RESTful APIs and web services for integration with internal and external systems, • Collaborate with business stakeholders, architects, and cross-functional teams to gather and refine requirements, • Participate in architecture discussions, code reviews, and technical design sessions, • Develop and maintain frontend applications using ReactJS and related JavaScript technologies., • Implement CI/CD pipelines and deployment automation processes., • Troubleshoot production issues and perform root cause analysis., • Ensure adherence to coding standards, security best practices, and performance optimisation techniques., • Participate in Agile/Scrum ceremonies, including sprint planning, stand-ups, retrospectives, and reviews., • Engage directly with onsite clients and stakeholders to provide technical consultation and delivery support. Required Experience & Skills Experience • Minimum 7–8 years of experience in software development and enterprise application delivery., • Proven experience developing web-based applications using:, • ReactJS, • Spring Boot, • Microservices Architecture, • REST APIs/Web Services, • Spring MVC, • JEE Technologies (Java 8+, JSF, JPA, JSP, Servlets, JDBC), • XML Technologies (DOM, SAX, XSLT), • HTML5, DHTML, JavaScript, • JBoss Application Server, • Core Technical Skills, • Java 8 or higher, • Spring Framework (Spring Boot, Spring MVC), • JUnit 4 & JUnit 5, • FreeMarker Templates, • Oracle Database, • Git, • Ruby, • Bundler, • Gradle, • Leiningen, • GoCD, • Ansible (Mandatory), • Mulesoft, • Frontend Technologies (Preferred), • JavaScript, • ReactJS, • Redux, • Node.js, • Cloud & DevOps, • Experience developing and deploying applications on AWS., • Strong knowledge of:, • Jenkins, • Maven, • CI/CD pipelines, • Build and release management processes, • Development Tools, • IntelliJ IDEA or equivalent modern IDEs., • Source control and version management best practices. Required Competencies • Strong analytical and problem-solving skills., • Excellent verbal and written communication skills., • Proven ability to work effectively in collaborative team environments., • Experience working in Agile/Scrum delivery frameworks., • Strong client-facing and stakeholder management skills., • Ability to mentor junior developers and contribute to technical leadership initiatives., • Preferred Qualifications, • Experience with FreeMarker template development., • Knowledge of application performance monitoring and profiling tools such as:, • Glowroot, • JProfiler, • Experience with performance tuning and application optimization., • Exposure to modern DevOps and automation practices

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with or self-managed with the , both featuring scalable metrics (), logs (), and traces (_). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This role is available for candidates located in the UK, Germany, Spain, Ireland and Sweden. The Opportunity: Application Core Services (AppCore) is a group within Platform, in the Foundations department. Foundations produces the Internal Engineering Platform (IEP) and partners closely with our Cloud, Enterprise, and Grafana teams. Our team develops the essential systems driving Grafana's business operations. We utilize the grafana.com platform to engineer bespoke integrations and solutions that unify the diverse technical ecosystem of a modern software enterprise. The team owns important domain areas that help keep both our customer workflows and internal business processes running smoothly. AppCore is made up of multiple squads, each focused on one or more of these domains. Our work includes maintaining the billing engine responsible for customer usage calculation, automating provisioning after a customer signs a contract, integrating with cloud marketplaces such as AWS, Azure, and GCP, and building and maintaining the user portal our customers rely on to manage their accounts. This is a team working at the intersection of product, platform, and business operations. The systems we build are critical to how Grafana scales. We are looking for engineers who enjoy solving complex workflow and systems problems, improving reliability and developer experience, and building software that directly supports both customers and internal stakeholders. As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a unique perspective to the software. Engineers at Grafana also have the opportunity to contribute to Open Source communities and collaborate across teams beyond their immediate scope. What You’ll Be Doing: The AppCore Stacks squad owns the systems that create, configure, reconcile, migrate, and operate Grafana Cloud stacks at scale. A stack is the customer-facing Grafana Cloud environment that connects an organization to Grafana and the backend services it uses, including Mimir, Loki, Tempo, plugins, dashboards, data sources, and stack-level configuration. Our work sits at the intersection of product, platform, and operations. We build the control-plane services and workflows that keep stack state aligned across grafana.com, Stack State Service (SSS), Hosted Grafana, cloud regions, and the underlying Grafana Cloud infrastructure. When this domain works well, customers get reliable stack creation, safe configuration rollout, predictable migrations, and fewer manual operational interventions. • Design, build, and operate reconciliation systems, including the SSS backend, to track desired stack state, detect and repair drift across stack templates, grafana.com state, Hosted Grafana, and actual customer stack configuration, • Collaborate across SSS, grafana.com, and deployment configurations to ensure stack lifecycle workflows remain reliable, observable, and resilient, • Improve operational efficiency by reducing deployment complexity (e.g., aiming for single PR regional SSS deployment) and contributing to the Stack Config Reconciliation project, • Manage rollout mechanisms for provisioned plugins, dashboards, data sources, Grafana versions, release channels, and stack-level configuration, • Support new region and cluster rollouts, including the operational paths required to bring stacks online safely in new Grafana Cloud regions, • Improve incident response and recovery paths for stack misalignment, reconciliation failures, plugin rollout issues, and Hosted Grafana integration failures, • Partner with Product, Hosted Grafana, Infrastructure, Support, and adjacent AppCore squads on customer-impacting stack lifecycle work, • Contribute to roadmap planning, technical design, OnCall improvements, and long-term simplification of stack operations, • You will help own the production behavior of the systems you build. That includes improving runbooks, dashboards, alerts, reconciliation safety, rollout controls, and recovery procedures. You should be comfortable debugging across service boundaries and making careful changes in systems that affect customer stacks What Makes You a Great Fit: At Grafana, we actively embrace AI-assisted and agentic development practices, integrating these technologies into both our engineering workflows and the systems we deliver. We encourage our engineers to thoughtfully leverage AI tools to enhance every stage of the lifecycle, from design and implementation to testing, documentation, and operations. We also look for strategic opportunities to embed agentic capabilities within our services to eliminate toil, bolster reliability, and ensure that complex customer workflows remain resilient and safe. We are seeking a Backend Engineer who thrives on building production systems where correctness, scalability, and operational clarity are paramount. As a remote-first organization, you should be comfortable collaborating asynchronously across time zones and taking full ownership of the critical systems powering Grafana Cloud. Our team is small and operates with a high degree of independence; you will be expected to lead major projects, coordinate across service boundaries, and help define the technical direction for our domain. You will be particularly successful in this role if you enjoy solving challenges related to stateful systems, eventual consistency, and reconciliation loops. We value engineers who can take ambiguous lifecycle requirements and transform them into explicit, modular solutions. You should be adept at breaking down complex systems work into safe, iterative increments while clearly communicating technical tradeoffs to both internal stakeholders and adjacent product teams. Some things you might be expected to do could include: • Writing efficient, readable, and easy to maintain code, • Implementing new microservices or systems, • Collaborating with teammates and other departments to reach consensus on proposed solutions, • Coordinating with product and UX when needed, • Responding to customer requests and feedback, • When ready, participating in our follow-the-sun OnCall rotation, • Participating in team decisions, such as roadmap planning and prioritization Requirements: • You have at least 1 year of fully remote work experience, • You have some experience working on a SaaS platform and are familiar with common distributed systems concepts (e.g., scalability, multi-tenancy, HA)., • Have professional experience with Golang and be willing to work across both backend service and application code, • Care deeply about developer and user experience and the quality of the products that you work on, • Have some experience contributing to the delivery of projects, from initial brainstorming to shipping a product to the customer., • You write clean, well-tested software that other engineers can understand, operate, and maintain, • Can take on well-defined tasks, break them down, and execute iteratively to deliver working solutions and gather feedback., • You are willing to collaborate across teams and ensure your work is aligned with the needs of other squads and external stakeholders., • Familiarity with Kubernetes in AWS, GCP, or Azure, and exposure to infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)., • Experience participating in blameless incident response and contributing to post-incident reviews. Bonus Points For: • Experience with TypeScript/Node.js, • Experience with Kubernetes control-plane patterns, operators, reconcilers, or desired-state systems, • Experience with Jsonnet/Tanka, Terraform, Flux, Argo, or similar deployment/configuration tooling, • Experience working on SaaS provisioning, tenancy, regional expansion, plugin rollout, or customer lifecycle systems, • Experience with incident response involving configuration drift, partial failure, or cross-service state mismatch Compensation & Rewards: In United Kingdom, the compensation range for this role is GBP 72K - GBP 90K. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

Fire & Security Installation Engineer - Midlands-based with National coverage Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Fire & Security Project Engineer, we're looking for someone who is Midlands-based who is happy to accommodate frequent travel as required Basic Salary – up to £34,000 per annum Pension, Life Assurance & much more. – Please see our generous remuneration packages below Marlowe Fire & Security’s Fire Systems Project Engineer’s A self-motivated Engineer role working as part of a team in the UK. The position will involve working closely with the Project Manager on all projects from inception through to completion and will involve site supervision and man management from time to time and commissioning multisystem projects within the UK. • Demonstrate comprehensive knowledge of CCTV, Fire, Intruder, Access Control, and Nurse Call systems, carrying out contractual and technical reviews and supporting the Project Manager throughout the project lifecycle., • Attend sites as required to support installation and project delivery activities., • Conduct system handovers and provide client training for smaller installations when necessary., • Maintain a strong understanding of current industry standards to ensure the effective delivery of multi-discipline systems on time and within budget., • Collaborate closely with the Sales Team and Installations Manager to ensure seamless, end-to-end project delivery., • Coordinate and manage subcontract labour when required, acting as a key point of contact for clients throughout the duration of each project., • Complete technical audits and undertake NSI compliance audits as requested., • Work proactively and manage your own workload, demonstrating strong initiative and problem-solving capabilities., • Demonstrate effective time management, working alongside the Manager to develop key skills that support efficient project delivery., • Utilise strong computer skills to support project documentation, reporting, and communication., • Take personal responsibility for ensuring all systems are handed over in line with current standards, best practices, and within departmental budget expectations. Who We’re Looking For Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer: • Proven experience within the fire & security industry, with a strong understanding of installation, and maintenance practices., • Solid technical knowledge of major fire & security systems and involvement in complex, large-scale projects., • Experience managing and delivering engineering projects across both single-site and multi-site environments., • Demonstrated technical expertise with the ability to communicate effectively and build strong working relationships across teams and with clients., • Demonstrates energy, drive, and enthusiasm in all aspects of work., • Previous experience in a customer-facing role is preferred, with a strong focus on delivering high-quality service., • Excellent organisational and time management skills, with the ability to prioritise effectively., • Professional demeanour, with the ability to represent the company confidently and courteously., • Committed to providing exceptional customer service and ensuring client satisfaction., • Capable of working independently as well as collaboratively within a team environment., • Full UK driving licence is essential. Our Systems Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems Access Control: Paxton, PAC. Salto Our Commitment to Attracting, Rewarding & Retaining Talent At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure. • Competitive Salary – Earn up to £34,000 per annum, with additional opportunities to increase your earnings through overtime and paid travel time., • Enhanced Pension Scheme – Plan confidently for the future with our Royal London Pension., • Comprehensive Life Assurance – Enjoy peace of mind with life cover equal to 4x your annual salary., • Generous Holiday Package – Enjoy paid holidays plus bank holidays, with an extra day added for each full year of service (up to 25 days)., • Referral Bonus Scheme – Earn up to £1,000 for each successful candidate referral – and there’s no limit to how many referrals you can make., • Mental Health & Wellbeing Support – Access dedicated wellbeing resources, tools, and support as part of our employee wellness programme., • Employee Recognition Programme – Be rewarded and celebrated for your contribution through our structured recognition initiatives., • Career Growth & Development – Unlock your potential with ongoing training, professional development, and clear opportunities for progression. A Little More About Marlowe Fire & Security We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry. Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client. Our Businesses Include: • Alarm Communications acl.uk.com/careers, • Clymac clymac.co.uk/careers, • FAFS Fire & Security fafsfireandsecurity.com/careers, • Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/, • Morgan Fire Protection morganfire.co.uk/recruitment/, • Marlowe Smoke Control marlowe-aov.co.uk/careers/, • Marlowe Fire & Security marlowefireandsecurity.com/vacancies/ Equal Opportunities At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

Octopus Deploy sets the standard for Continuous Delivery, empowering software teams to deliver value in an agile way. Over 4,000 organizations globally – including Ubisoft, ASOS, Xero, Stack Overflow, NASA, and Disney – rely on our Continuous Delivery, GitOps, and release orchestration solutions. Founded in Australia in 2012, our team of over 300 Octonauts now spans the globe. We combine high growth and big ambitions with a sustainable, balanced working environment. Our revenue has grown consistently between 30–50% every year for the past 8 years, and we’ve been profitable for 10 out of the past 11 years. Octopus now provides the industry's most comprehensive Continuous Delivery solution for organizations operating at scale. We’ve been remote-first since 2015 and work with an uncommon level of transparency. You can read our _ to learn how we work. We have a transparent approach to compensation that ensures people doing the same work with the same skill get paid the same, with well-defined career pathways. We foster a supportive, collaborative, and high-trust environment. We leave our job titles at the door and focus on doing what’s best for our customers and team. Our leaders never shy away from answering the tough questions at our all-hands calls or in 1:1s. We conduct interviews and onboarding virtually as part of being a remote-first company. An Octopus Deploy Solutions Engineer is responsible for working with their accounts and customers as their trusted advisor on their technical journey with continuous delivery (CD) at scale—from answering their technical questions and discovering their technical challenges, to demonstrating and proving the value of Octopus Deploy.You will partner with account executives to help your accounts and customers solve their CD challenges. You will also interact with functional departments like Marketing and Engineering to help ensure Octopus Deploy continues to lead solving CD at scale. To help our teams work together effectively, this remote position requires you to be located in the United Kingdom. • Working where you work best, perhaps in a home office and atmosphere designed by you, videoconferencing with colleagues and customers., • Building or updating technical assets like Octopus Deploy projects that deploy applications to Tomcat on EC2 instances or containerized applications to a Kubernetes cluster using Helm., • Working with your account team to discover the technical challenges and business goals of an account, and preparing a demo to showcase the value of Octopus Deploy and how it address their challenges and goals., • Delivering a demo for and discussing the technical questions of a prospective customer., • Providing guidance to a prospective customer conducting a Proof of Value with Octopus Deploy., • Educating customers on the value of Octopus Deploy by developer blogs and guides, delivering talks and webinars, and attending events to evangelize Octopus Deploy., • You are fluent in both English and French (reading, writing, and speaking) at a business level., • You are a personable, polite, and positive person., • You have a mix of technical skills and expertise—e.g.: development, release management, operations, infrastructure automation, cloud-native technologies, • You have experience with Continuous Integration and Continuous Delivery (CI/CD), and have configured and used CI/CD tools., • You are comfortable communicating with customers, carrying technical conversations, and delivering compelling value-based demos., • You like to lean in and learn the latest technologies.Octopus has an internally _. Any Octonaut can view the compensation for any role at any level. This ensures people doing the same work with the same skill get paid the same. The leveling for this role is:Level 3Maturing: £105,000 + variable (OTE £146,500) + stock optionsPerforming: £115,000 + variable (OTE £159,820) + stock options Benefits include a minimum of 25 days annual leave, up to 10 days of paid sick and carers leave, 12 weeks of fully paid parental leave with flexible return options, pension offerings of up to 5%, and stock options. _. Interview ProcessBelow is the interview process you can expect for this role. We know interviewing can seem daunting, but rest assured we designed our interview process to move quickly while still getting you all the information you need. 👋🏼Initial chat [30 min]Talent acquisition screen: Meet with your Talent Acquisition team and get a feel for what it would be like to be an Octonaut! 🧑‍💻 Hiring Manager chat [45–60 min]Hiring manager chat: Meet the hiring manager. This is a great opportunity to get to know each other. You should expect the hiring manager to ask questions about your professional background and goals. We welcome any questions you may have for us! 👥Team Member Technical chat [45–60 min]Team member technical chat: Meet your SE peers and revenue partners. We’ll discuss your technical talents and your experience working with customers. By the end of this call, you should have a great idea of what it’s like to work at Octopus, and we should also have a great idea of what it would be like to have you on the team! 💻 Technical Panel presentation [60-90 min] Final round chat: In this final round call, you meet cross-functional team members. You can expect a mix of leaders and individual contributors to join the chat. Show off your demo and presentation skills. Prepare and present a technical demo and discussion that highlights the value of how a technical solution solves a problem. We will give you some guidance on scenarios and expectations. By the end of this call, you should have a great idea of what it’s like to work at Octopus. We should also have a great idea of what it would be like to have you on the team! We’ll ask any final questions and encourage you to do the same. Our is the best place to learn more about life at Octopus. It includes our , how we , , _, and much more. If you're enthusiastic about this position, even if you don’t meet all the criteria above, we wholeheartedly encourage you to submit your application. Our talent team is in-house, and we recognize that every individual brings something unique. We take the time to review every application and consider how you might add to the team. We know your time is precious. If you apply, we promise to update you at least once per week about the status of your application and to give you clear expectations for each step in the journey. Important Notice About Recruitment ScamsPlease be aware that individuals and organizations may attempt to scam job seekers by offering fraudulent employment opportunities under the name of Octopus Deploy or Codefresh by Octopus Deploy. These scams may involve fake job postings, unsolicited emails, text messages, or other communications claiming to be from our recruiters or hiring managers. Octopus Deploy will never:• Ask for sensitive personal information, such as credit card details, bank account numbers, or other financial information during the recruitment process.• Request payment, fees, or purchases from job seekers.• Send checks for equipment purchases prior to employment. Official Communication Channels:All communication from Octopus Deploy recruiters or hiring managers will come from official email addresses ending in @octopus.com. If you receive messages from other domains (e.g., or generic addresses like @yahoo.com), these are not from Octopus Deploy.If you are unsure about the authenticity of a communication claiming to be from Octopus Deploy, do not provide any personal or financial information and contact us immediately at . Reporting FraudIf you believe you have been a victim of a recruitment scam, please report it to the appropriate authorities:United States: Europe: New Zealand: Australia: Signs of a Recruitment ScamBe vigilant about the following red flags:• The sender uses email domains that do not end in @octopus.com (e.g., _ or generic addresses like @yahoo.com or @hotmail.com).• Poor spelling and grammar in emails or official-looking documents.• Requests for payment, financial details, or fees to proceed in the hiring process.• Receiving a check and being asked to deposit it for equipment purchases before employment.• Contacting you through informal channels such as WhatsApp, particularly in the United States.• Pressure to act quickly or threats of losing the opportunity if immediate action is not taken. We take fraudulent activities seriously and are committed to ensuring the integrity of our hiring process. Thank you for helping us protect our community and future Octonauts! [Note to Search Firms/Agencies]Octopus Deploy does not compensate search firms for unsolicited assistance unless they have a written search agreement with Octopus Deploy and the requisition is position-specific. Any resumes, curriculum vitae and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Octopus Deploy will be deemed the sole property of Octopus Deploy and no fee will be paid in the event the candidate is hired by Octopus Deploy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Title: Sales Director - Foodservice Location: Remote, based in the UK. Preference for candidates based near Edinburgh. Reports to: Chief Growth Officer Travel: International travel required (10-20%) to meet with clients and attend industry events across Europe and North America. Salary: DOE It's rare for companies to break out of the start-up stage, rarer still to become profitable and keep growing. At Hyble, we've done both, and we're not slowing down. We started as 12 people in a tech incubator, taking on a problem the entire beverage industry had quietly accepted as normal: why did it take weeks for a sales rep to get their customer the marketing support they needed to start selling? We built the answer. Hyble is now the only end-to-end point-of-sale ecosystem built for the global beverage industry. Active in 50+ markets, helping the world's leading drinks brands create, approve, print, and deliver fully compliant POS materials in hours, not weeks. From 10 venues to 10,000, we give brands complete control at every touchpoint. High-Growth Scale-Up We've delivered consistent revenue growth for eight consecutive years. Over the last three years alone, the business has grown 213% and reached profitability. That's a milestone that reflects years of deliberate, disciplined investment decisions that have paid off. In 2023, we won a landmark contract with Southern Glazer's Wine & Spirits, a $25 billion business and the largest wine and spirits distributor in the US. Today we're a 130+ person, award-winning MarTech company operating across three continents - with 70% of our revenue generated in the US and a sales pipeline exceeding $70 million. Today we're a 135+ person, award-winning MarTech company operating across three continents – with 70% of our revenue generated in the US and a sales pipeline exceeding $70 million. The Opportunity We are looking for an experienced, highly motivated sales leader with deep expertise in the Foodservice industry to drive Hyble's market penetration across Europe and North America. The ideal candidate will combine enterprise software sales leadership with extensive Foodservice industry knowledge and a proven track record of closing multi-million dollar deals. You should have a broad network across the industry with strong relationships based on trust and a reputation for delivery. We are looking for a sales leader who wants to play the role of player/coach where they have the opportunity to lead from the front on driving sales while coaching the next generation of sales leaders in the Hyble team. What you'll find here: A strategic account from day one. You'll take on a live strategic account early on, giving you hands-on insight into how the business and product work in practice. A big territory to build in. Your remit covers new business across the whole of Europe and North America. A platform to raise your profile. You'll have visibility at major industry events and the chance to grow your reputation in the Foodservice space, working closely with marketing. Room to lead, not just sell. Alongside winning business yourself, you'll be developing the next generation of sales talent within the team. Impact that counts. Hyble is still small enough that what you build and close will directly shape the business's next chapter, not disappear into a large machine. Reporting to the Chief Growth Officer and partnering closely with the CEO and US General Manager, you will be the tip of the spear for US Foodservice sales and have the opportunity to significantly impact Hyble's growth trajectory while building and leading a high-performance sales organization. Key Responsibilities Strategic Market Penetration: Spearhead new business acquisition efforts across Europe and North America Sales Team Leadership: Build, develop, and lead a high-performing new business sales team; serve as player-coach to mentor team members while personally handling strategic accounts Enterprise Deal Management: Lead complex, high-value enterprise sales cycles from initial contact through contract negotiation and closure Sales Process Development: Establish scalable, replicable sales systems and processes to enable consistent team performance and predictable growth Key Customer Ownership: Lead the relationship with a new strategic customer (based in Texas), gaining deep insight into the business and the product Industry Thought Leadership: Working closely with our marketing team, represent Hyble at major industry events and establish yourself as a trusted voice in Foodservice marketing technology Network Leverage: Utilize your existing industry relationships to secure introductions to decision-makers at target accounts Revenue Growth: Achieve and exceed ambitious new business targets while expanding Hyble's market share in the North American market Internal Communication: Partner closely with the marketing and product teams to provide market intelligence and advise on the most appropriate marketing strategy for our target markets The Truth About Working Here It’s messy and fast. We’re scaling quickly, priorities move, and nothing stays still for long. We fail, we learn and we iterate. If you need perfect plans or predictable days, this won’t be for you. It’s demanding. Customers are waiting, deadlines are real, and the bar is high. You’ll be trusted early, stretched constantly, and see your impact immediately. It’s team-first. No egos, no silos, no coasting. We push each other, support each other, and expect everyone to pull their weight. We help each other win. What You Need to Bring Industry Experience Proven track record selling technology solutions to Foodservice distributors in European and/or US markets, or directly working for Foodservice distributors Established network of trusted relationships across the Foodservice distribution landscape Deep knowledge of Foodservice marketing best practices and evolving industry trends Professional Experience 7+ years of enterprise sales experience with 3+ years in a sales leadership role Demonstrated success closing complex, multi-million dollar enterprise contracts with distributors in the beer, wine, spirits and/or soft drinks industry Experience working within high-growth, sub $50m revenue investor-backed technology companies History of consistently meeting or exceeding aggressive sales targets Success in building and scaling effective sales teams and establishing repeatable sales processes Personal Attributes Hunter mentality focused on new business acquisition Action-oriented, highly-motivated self-starter comfortable working autonomously Genuine passion for sales and relationship building Strong entrepreneurial drive and comfort working in a fast-paced, evolving environment Resourceful approach to challenges with ability to maximize results with limited resources Exceptional communication and presentation skills with executives and technical stakeholders Strategic thinker with tactical execution capabilities What We Are Not Looking For We know from experience that folks who are looking for an armchair executive role and used to the trappings of corporate life will not be a good fit at Hyble. Instead, we're looking for highly driven sales leaders who care more about delivering results for customers and winning big deals than collecting status points on their favourite airline. Missing a few requirements? Good roles stretch you. If you’re 70% there and hungry for the rest, we want to hear from you. We’re more interested in trajectory than history. How We Work This is our default setting. If this isn’t for you, we’ll both be miserable: Our values – humble, resilient, team, authenticity and bravery – are woven into everything we do. We find a way – roadblocks are puzzles, not excuses. We own it – we roll up our sleeves and take responsibility. We own our mistakes and fix them. We’re ambitious – we set bold goals and back ourselves and each other to deliver them. We’re curious – we challenge the way things have always been done or ideas if we think of a better way. We give a damn – we work hard because we care deeply about our customers, colleagues, and our work. This isn’t for everyone. And that’s intentional. The Deal Pension. A combined contribution of up to 12% of your salary. Bonus. A bonus scheme based on company performance. Referral. A referral bonus when you successfully refer someone. Pay. We review pay annually, with performance being a key factor. Holidays. 33 days including public holidays, with options to buy or sell extra days. Giving back. 2 paid days to support a charity of your choice. Wellbeing. Enhanced sick pay from day 1 and coaching and counselling through our wellbeing partners, Plumm. Health Days. 2 paid days to recharge when you need it. Connection. Flexibility to work hybrid, with quarterly company meetups and regular in-person team sessions. We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work, be themselves and be proud to belong. For more information about us visit: https://www.hyble.tech/ or check out our socials. Your application has been successfully submitted! _ We appreciate your interest in this position. Unfortunately, you have already applied for this job.

We are now recruiting for a Spanish & English speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then 2 days a month following this. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone and email, including support for online orders and managing web order returns. The role is a permanent position, paying up to £27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Spanish and English language skills. Duties • Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times., • Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues., • Record all customer interactions ensuring that issues are resolved in a professional and timely manner., • Monitor and process web order returns., • Web order tracking., • Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries, • Work with Sales Admin to ensure accuracy with web order processing., • Interact and communicate with our supplier and vendor partners regarding customer activity/orders., • Monthly report showing support statistics from Zendesk and general update on Support for EMEA region., • Assist the Ecommerce Manager as required in carrying out ad-hoc tasks. Knowledge and Skills Requirements • Spanish and English language skills are a must-have., • Previous use of a CRM or Orders system would be useful., • Experience of a customer ticketing system would be a major advantage., • Excellent communication skills (both written and verbal) including a warm telephone manner., • Customer service experience is essential with a genuine interest in customer care., • Excellent organizational skills with ability to multi-task and extremely detail oriented., • Ability to resolve complaints and queries ensuring a high level of customer service., • Able to follow direction and complete tasks independently., • Proactive and highly motivated team player., • Proficient in all Microsoft Office Packages., • Ability to work to tight deadlines and be able to demonstrate excellent time management skills. We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info.

Salary: £25,000 per annum (£25,500 on probation pass) Role type: Permanent Location: Remote First with requirement to attend an office day in Peterborough once a month Reports to: Repairs Manager, Operations About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and installations energy services (GreenGenUK, Geowarmth, The Little Green Energy Company and IMS) 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time The Role We’re looking for organised, proactive individuals who thrive in a fast-paced, evolving environment. The Repairs Team is central to our operations, managing customer repair requests across heating, plumbing, electrics, and appliances. Acting as the key link between customers, engineers, and suppliers, you’ll ensure issues are resolved efficiently and cost-effectively. While we work remotely, you’ll need to be based in or near Peterborough to attend monthly in-person team meetings. Shift patterns available Full time (37.5 hrs) 7.5 hour shifts on rotation, with working hours between 8:00-19:30 (including 1 full weekend in 3-4 on rotation). Responsibilities: Scheduling: Schedule appointments for engineers to attend customers’ properties to evaluate and resolve problems, liaising with both engineers and customers to find a suitable time. Inbound Calls: Take inbound calls from engineers on-site to assist them with their queries and provide live support. You might be required to take customer calls depending on the demand and the business requirements. Cost control process: Work through the cost control process with engineers, ensuring that repairs are completed efficiently and economically. Appointment scheduling: Check appointments are taking place as scheduled, and where they are not, update the customer and reschedule at the earliest opportunity. Assess engineer reports following the completion of a visit to determine next steps. Ordering: Order parts when needed, scheduling subsequent engineer visits where necessary to complete a fix. Outbound Calls: Make outbound calls to keep customers informed as to the status of their claim through each step until it has been resolved to their satisfaction, and communicate claim rejections to customers, explaining the reasons and exploring alternative solutions if applicable. Support: Support other operations teams when they reach out to get more information on repairs or claims. Collaboration: Work with our Network team to keep them informed about our engineers’ needs and requests and work with our Tech and Product teams to improve existing processes and tools and improve the automation of our processes. What we’re looking for Our ideal colleague will exhibit all of the following attributes: Experience: 12+ months working in a fast-paced Operations team with high volumes and multiple systems. Organisation: Highly organised and able to prioritise operational tasks for the best customer output. Initiative: A self-starter with a customer-centric mindset who gets a kick from resolving customers' problems. Decision-making: Confidence in making decisions and clearly communicating the reasoning and process behind the outcome. Discipline: Disciplined and organised with a keen eye for detail and an ownership mindset, ensuring no stone is left unturned in delivering great service. Multitasking: Enjoy multitasking and comfortable switching between calls, emails, systems, and tasks. Interpersonal skills: Strong interpersonal skills with an engaging and empathetic manner when communicating on the phone, in person, or in writing. Resilience: Resilient and able to handle difficult situations calmly and assuredly with customers over the phone, working to find the best outcome. Team player: Positive attitude, enjoys working collaboratively to resolve issues, and stays calm and focused on resolving the issue for customers and engineers. Extra Credit: Similar experience in insurance, maintenance and repairs company Our Recruitment Process: Please amend the below to the interview process you have for this role. Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Repairs Manager (1 hr) Final Interview: Final interview with a member of senior management or our senior leadership team (30mins) We have an ever expanding list of benefits that currently includes: 33 days holiday inclusive of bank holidays pro rata plus your an extra day for your birthday Flexible remote working - with requirement to attend our Peterborough office on a monthly basis Free boiler & home emergency cover with Hometree plus 40% discount for friends & family Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps. £300 Home office allowance Support for your mental health and wellbeing via _ Menopause support from _, including friends & family access Cycle to work scheme Regular team socials including Summer and Winter parties. FCA Code of Conduct At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business. As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry. Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.