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Experience the power of a game-changing career. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor. • Hourly rate of £12.25, • Hybrid model – A mix of days on site based in Belfast City Centre & the comfort of your own home., • Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday. As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism. What’s in it for you • Discount on car and home insurance with AXA!, • 28 days paid holidays., • Refer a friend incentive., • Employee Assist Program- a range of support and resources, accessed free., • Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources., • PUREGYM Discount & 0% joining fee., • Free healthcare cover for you and your dependents with pension (after one year), • UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents., • Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) Concentrix is a great match if you: • Are proficient or bilingual in Czech and English (oral and written)., • Social media or content moderation experience (desired)., • Minimum of 6 months customer service experience (mandatory)., • Are fully flexible between 8am-12am Monday to Sunday., • Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home, • Have a spotless record, free from any credit, criminal or disciplinary issues Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Eligibility to work In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position. Job Type: Full-time Benefits: • Employee stock purchase plan, • On-site gym, • On-site parking, • Private medical insurance, • Referral programme Work Location: Hybrid remote in Belfast BT1 3NR

Office Operations Manager, Belfast, approx. £neg. Overview This opportunity is with the Belfast office of a leading international law firm recognised for its innovative approach to legal services. The firm works with major global clients and combines legal expertise, technology, and process improvement to deliver complex legal projects and solutions. We are seeking an experienced Office Operations Manager to oversee Office Operations and Legal Support Services in Belfast. This role ensures smooth day-to-day office running, high-quality service delivery, and effective team and budget management. Primary Objectives • Manage all office operations including reception, meeting rooms, video conferencing, hospitality, events, facilities, supplier management, and office moves., • Oversee Legal Support Services to ensure efficient and high-quality administrative support., • Set and manage operational budgets and financial spend., • Coordinate activities to maintain seamless office operations and high service levels., • Support regional or global initiatives and act as a trusted advisor to senior stakeholders. Key Relationships • Digital Legal Delivery Partners (UK, US & EMEA), • Practice Management and Belfast Senior Management teams, • UK Senior Office Services Manager, Senior Premises Manager, Senior Building Operations Manager (London), • Global Office Operations Leadership team, • Third-party contractors, suppliers, and building management company Responsibilities Leadership & Management • Lead Office Operations and Legal Support teams, fostering a high-performance culture., • Manage staff development, performance, career progression, recruitment, and absence., • Collaborate with senior stakeholders to implement improvements and operational initiatives., • Represent Belfast in local, regional, or global strategic projects. Legal Support • Recruit, develop, and manage Practice Executives and Assistants., • Allocate resources effectively and monitor quality of services., • Maintain strong relationships with Partners and Senior Managers. Office Operations & Events • Oversee client services, meeting rooms, video conferencing, hospitality, and events., • Manage third-party contracts, office facilities, space planning, and office moves., • Plan and coordinate office-wide events, ensuring strategic oversight and ROI. Premises & Risk Management • Support lease management and property initiatives., • Manage security, office improvements, and maintenance projects., • Ensure business continuity, workplace health & safety, and compliance with policies. Other Responsibilities • Act as regional travel lead and maintain office documentation., • Assist with implementation of new processes, tools, and services., • Some responsibilities may require work outside normal hours. Key Performance Indicators • Trusted advisor to senior management., • High-performing, engaged, and motivated teams delivering excellent service., • Efficient resource management and budget adherence., • Effective communication, collaboration, problem-solving, and adaptability., • Compliance with policies and implementation of new ways of working. Skills & Experience Essential • Proven Office Manager experience in a fast-paced professional services environment., • Leadership experience, managing and developing high-performing teams., • Strong stakeholder management and communication skills., • Experience managing service contracts and operational budgets., • Commercial awareness and operational expertise. Desirable • Experience managing PA teams., • Project management skills and innovative mindset., • Strong problem-solving, decision-making, and adaptability., • Senior Office Operations Coordinator, • 2 x Office Operations Assistants, • 4 x Practice Executives & 3 x Practice Team Assistants Working Pattern • 4 days in office, 1 day remote Benefits Core Benefits • Health Screening with Bupa, • Income Protection (50% of salary), • Life Assurance (4 x salary), • Private Medical Insurance with Bupa (Single, Couple, Family, or Partner levels funded) Voluntary Benefits • Flexible benefits scheme tailored to individual needs, • Opportunities for tax and National Insurance savings, • Access to bulk-buying discounts and lifestyle benefits At Pathway, we treat all applications with the highest level of confidentiality and professionalism. In line with GDPR regulations, your personal information will only be used for recruitment purposes, stored securely and never shared without your consent. You can request to have your data removed at any time

This exciting opportunity offers a hybrid work model, allowing you to balance office and remote work. Ideal candidates will have experience in the insurance industry or strong communication skills, with comprehensive training provided for those new to the field.