Network Operations Centre (NOC) Engineer
4 days ago
Newtownabbey
Title: 24/7 Network Operations Centre (NOC) Engineer Located: onsite in NewtownAbbey, County Antrim Salary: £30,000 - £32,200 (+ £4,800 Shift Allowance) Schedule: Full-Time Job Description We are seeking a skilled and customer-focused IT/Network Engineer to join our dynamic 24/7 Operations Centre team in Belfast. You will be part of a shift-based team supporting critical infrastructure, resolving IT/network incidents with precision, and ensuring high-quality service delivery across a wide client base. This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering excellent customer service. Shift Pattern • Days: 4 days on (7am-7pm), 4 days off → repeated twice, • Nights: 4 nights on (7pm-7am), 4 nights off → repeated twice 🔧 Key Responsibilities • Act as the first point of escalation for customer calls., • Log and manage faults/service requests (via Remedy), resolving 95% at first touch., • Work within strict SLAs to ensure timely resolution., • Maintain accurate shift handovers and update support tickets., • Keep customers informed throughout the fault lifecycle., • Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT systems., • Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF., • Liaise with third-party engineers and suppliers to resolve issues., • Support field engineers with remote configurations and link checks., • Proven experience in an IT Helpdesk or NOC environment., • Strong troubleshooting skills in IT/Networking, with appropriate escalation practices., • Background in enterprise network support; CCNA or equivalent preferred., • Experience supporting Windows OS and servers., • Knowledge of ITIL service environments and SLA adherence., • Experience working with third-party suppliers and managing escalations., • High attention to detail and ability to perform under pressure., • Excellent communication and customer service skills., • Eligible for Security Clearance., • Competitive salary £30,000 - £32,200 (+ £4,800 Shift Allowance), • Opportunity for career progression and development, • Professional training & apprenticeships (including funded qualifications and exams), • 23 days annual leave (rising to 27 with service) + option to buy more leave, • Paid volunteering day for charity or community work, • Employee Network Groups supporting diversity and inclusion, • Company-matched pension scheme, • Cycle-to-work scheme, • Previous experience in an operational centre/network environment, • Willingness to work a 24/7 shift rota and shift work experience