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We have a new opportunity for a Sales Consultant to join our team within Vistry Northern Home Counties, at our Poppyfields site in Wellingborough, Northamptonshire. As our Sales Consultant, you will carry out all aspects of the day to day running of the sales hub/development in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales hub/development and delivering successful continual sales at all sites within the sales hub/development.We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let’s cut to the chase, what’s in it for you... • Competitive basic salary and annual bonus, • Salary sacrifice car scheme available to all employees, • Mileage allowance, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits... In return, what we would like from you... • Behave in line with our company values – Integrity, Caring and Quality, • Experience working in a customer facing role delivering under pressure, • Experience in generating leads and sales through telephone-based business development., • Proven track record of successfully completing the sales process with customers, • Proven ability to work under pressure and meet sales targets, • Excellent IT skills with demonstrable knowledge of Microsoft Office tools, • Strong negotiation and sales skills, • Excellent administration and organisational skills, • Good planning and organisational skills, • Excellent communication skills, • Patience and ability to remain calm under pressure, • A friendly, trustworthy, and professional attitude, • Comfortable using multi-channel forms of communication, • Ability to handle complaints and difficult situations, • An interest in property and the housing market, • Willing to be flexible in respect of day-to-day duties and hours worked, • Full driving licence and access to a suitable vehicle, • Willing to travel to all sales sites within the division, including regional offices, • Willing to work weekends Desirable... • 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above), • A Levels in any discipline More about the Sales Consultant role... • Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date., • Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations., • Assist with internal or external audit as required in line with Vistry Values of ICQ., • Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands., • Conduct yourself with internal and external stakeholders as ambassadors of Vistry., • Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s)., • Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome., • Awareness of local market and economic conditions., • Travel to all designated developments to undertake pre booked customer appointments., • Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home., • Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site’s and house types, to ensure every customer is offered a bespoke choice of purchase options., • Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company., • Respond to all cancellations making every effort to ‘save’ and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments., • Work with the Site teams to understand the build progress to provide customer information as required., • Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders., • Take responsibility for all company property, equipment and presentation across each site within the specified developments., • Maintain the sales arena including show homes on the development in line with brand and company standards. We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.

Please, note this role is a 16hours contract and weekend availability may be required. WHO WE ARE White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling womens and mens clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. Were sociable, talented and like minded and were not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. WHO YOU ARE Youll be passionate about Retail and Fashion. You will have the determination to grow and succeed. You will thrive in a team environment, and you will inspire others with your passion and expertise. You will be your true self and bring out the best in others too. PRIMARY OBJECTIVE OF THE JOB Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team. WHAT YOULL BE DOING Youll report to the Shop Manager and sit within our Retail team. Customer Experience Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey. Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups. Introducing customers to, and championing within the team, multichannel shopping through endless aisle orders. Product Presentation and Visual Standards Maintaining high visual standards instore. Supporting with floor moves, mannequin and window displays, and replenishment. Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers. Commercial Management Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales. Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions. Holding a good understanding of and ability to communicate to the team the shops Key Performance Indicators (KPI). Being a team player and leading team briefs in management absence to ensure the team are set up with the information and motivate to achieve targets. Holding a good understanding of KPIs and communicating to the team. Striving to continuously improve team performance. Team Management Organising and supporting the running of the shop through staff management processes such as Rotageek. Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions. Assisting management in creating a positive atmosphere in the shop which is focused on delivering the best sales and customer experience results. Supporting with motivating and rewarding the team through praise and recognition. Living our Brand Values and championing these within the team. Delegating tasks to the team appropriately to ensure the day to day running of the shop. Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met. Seeking out opportunities to train and develop the team. Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams. Cascading People Team communications such as Retail Family Gathering to the team. Operational Support Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers. Assisting in supervision of stock takes and audits to ensure accurate reconciliation. Supporting with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes. Show good understanding of policies and procedures. Escalating operational issues and risks to relevant function. Understanding the Health & Safety and emergency procedures in store and leading and holding responsibility for these during management absence. Supporting visits from internal stakeholders with a professional approach. Holding responsibility for efficient and accurate ship from store and Click + Collect processes. Assisting with stocktake and audits to ensure accurate reconciliation. Doing Good Stuff Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions. Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team. Benefits As a Customer Host Supervisor at White Stuff you will be entitled to an array of great benefits, some of which include: Quarterly bonus opportunity Up to 25 days holiday per annum plus bank holidays 2 days paid (as per your contracted hours) per year to volunteer in the local community 50% product discount Annual uniform allowance BUPA Dental Insurance Healthcare cash plan and Life Assurance Interest free season ticket loan Pension Contribution We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age . INDM TPBN1_UKTJ