Investigator jobs in United Kingdom

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Job Description \n hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. \n Make sure to apply with all the requested information, as laid out in the job overview below. \n JOB DESCRIPTION \n Product Director - Financial Crime \n As a Product Director for Financial Crime Product at J.P. Morgan Personal Investing, you will lead a team that innovates new product offerings and is responsible for the end-to-end product lifecycle for our financial crime prevention and detection capabilities across AML, KYC/CDD, sanctions screening, transaction monitoring, and fraud controls. You will act as the voice of the customer and develop profitable products that provide customer value, ensuring controls are effective and defensible without creating unnecessary friction. Utilising your deep understanding of how to get a product off the ground, you will guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. You will partner closely with Engineering, Operations, Compliance, and Risk to deliver scalable, resilient, high-quality products that meet regulatory expectations and support strong customer outcomes. This role requires striking the right balance between robust regulatory compliance, customer experience, and commercial outcomes. \n Our Product team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for leaders who have a curious mindset, thrive in collaborative squads, and are passionate about building financial crime products that protect customers and the firm. By their nature, our teams are also solution-oriented, commercially savvy, and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them. \n Job responsibilities: \n\n • Develops and articulates a clear product strategy that delivers meaningful value to customers and aligns with the firm's broader objectives, covering AML, KYC/CDD, sanctions screening, transaction monitoring, fraud detection and investigator/case management tooling, while balancing regulatory compliance, customer experience and commercial value.\nSupports the expansion of our proposition into new investment services, products and geographies, ensuring financial crime controls are designed in from the outset and scale in a compliant manner across jurisdictions, balancing speed-to-market with compliance requirements.Acts as a subject matter expert on financial crime, providing guidance and support to stakeholders and senior management, and translating global regulations into practical financial crime product capabilities across all channels, customer types, products and geographies.Leads discovery efforts and market research to understand the investment platforms and digital banking competitive landscape, including how peers and competitors manage compliance with financial crime regulations, and integrates those insights into the product roadmap alongside the needs of Operations and Compliance teams.Continuously monitors product and customer-journey metrics to identify friction points and iteratively improve journeys, maintaining compliance while balancing financial crime protection with a seamless investing experience.Owns the end-to-end product development process for regulated capabilities, ensuring requirements comply with applicable regulations and internal policies, that testing provides adequate coverage, and that operational readiness and change management are in place ahead of launch, upholding high standards of quality and reliability and translating business and technical objectives into clear priorities for Product Managers and Engineering.Designs and evolves financial crime controls leveraging data and metrics to maintain regulatory compliance at scale as products and volumes grow, balancing customer friction, false positive rates and operational cost while preserving explainability and defensibility.Leads change impact assessments for new or modified products and regulatory change, owns the annual AML and Sanction risk assessments activities and related reporting and contributes to the definition and ongoing review of the Risk Appetite statement for financial crime product capabilities.Contributes to the monitoring, testing, and assurance of controls by supporting audits, compliance and control testing activities, and engagement with regulators to address financial crime topics.Builds strong, collaborative relationships across departments, including internal teams (Engineering, Compliance, and Operations) and external vendors across all markets.\n Required qualifications, capabilities and skills \n\n • 10+ years of product management experience or equivalent expertise, including 5+ years in Financial Crime, RegTech or financial services compliance-related products.\nProven track record of leading product teams and delivering enterprise-scale software platforms with measurable outcomes.Deep domain knowledge across AML, KYC/CDD, sanctions screening, fraud and transaction monitoring, including investigation and case management workflows, with demonstrated ability to balance regulatory compliance obligations with customer experience and commercial objectives.Strong understanding of the financial crime regulatory landscape in the UK, with familiarity across applicable sanctions lists, local due diligence requirements and KYC obligations across multiple jurisdictions.Proven experience in conducting or leading financial crime risk assessments and/or change impact assessments.Experience delivering data-driven products, including applying AI/ML in Financial Crime contexts and building or enhancing case management systems and investigator tooling.Experience developing products for investment platforms or digital consumer banking, ideally across multiple European jurisdictions.Ability to explain technical issues in a clear way to the business and other stakeholders - including translating policy and regulatory requirements for technical teams, and explaining technical and product trade-offs to Compliance, Risk and regulators.Be the glue among departments and create shared understanding by translating ideas and concepts into technical or layman's terms.Excellent written and verbal communication skills, with the ability to present complex information clearly to senior management and regulators.Strong organisational skills with the ability to manage multiple priorities effectively in a fast-paced environment.Proven ability to collaborate across functions, influence stakeholders and drive outcomes.\n Preferred qualifications, capabilities and skills \n\n • Bachelor's degree or equivalent; MBA or relevant advanced degree advantageous.\nProfessional certification such as CAMS, ICA, CFE or equivalent.Experience co-ordinating responses to audits, compliance testing and regulatory reviews.Vendor management experience including build-versus-buy analysis and integration strategy for third-party Financial Crime solutions.Demonstrated prior experience navigating matrix and complex organisations, collaborating effectively across teams and functions.\n About Us \n J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. \n We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. \n About the Team \n J.P. Morgan Personal Investing is building innovative digital investing products for customers across Europe. Our Financial Crime Product team is dedicated to creating industry-leading capabilities that protect our customers and the firm from financial crime, while delivering seamless investing experiences. Teams enable innovation while adhering to the firm's principles of security, customer control, privacy and regulatory excellence. \n ABOUT US \n J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. \n We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our \n FAQs \n for more information about requesting an accommodation. \n ABOUT THE TEAM \n Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. \n The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. xohmjla Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

\n \n We’re on a mission to make money work for everyone. \n \n We’re waving goodbye to the complicated and confusing ways of traditional banking. \n \n After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. \n \n With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! \n \n We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ \n \n Hear from our UK team about what it's like working at Monzo ✨ \n \n \n \n \n Remote in the UK | £29,450 - £37,250 + Benefits | Hear from the team \n \n Start Date: 16th March 2026 \n \n Hours/Shifts: You’ll work Monday to Friday 9am-5:30pm and work around 1 in every 8 weekends where you will have days off in lieu. Within Screening we offer shift flexibility allowing you to change your base shift giving you flexibility over your start times with the ability to request variation of your weekly shift pattern. \n \n ⭐ Our Financial Crime Screening Team: \n \n The Financial Crime Screening team supports various aspects of the customer journey such as onboarding, ongoing monitoring, and event based review. We conduct due diligence on our customers making fair and proportionate risk based decisions on their behalf. \n \n What you’ll be working on You will report to a Financial Crime Team Manager as part of a team of 12 working on complex EDD processes alongside supporting escalations cross domain. \n You’ll play a key role by...\n \n \n \n • Reviewing high priority or complex tasks, such as enhanced due diligence (EDD), conducting open source investigations where required.\n \n • Answering escalations from Investigators and other colleagues from across the business, and, if required, escalating these further to Ops Analysts.\n \n • Coaching colleagues on our FinCrime Screening tasks including supporting our global partners.\n \n • As a subject matter expert in the domain that you work you will proactively use your own experience to improve the knowledge, skills, behaviours or performance of others. \n \n • Driving team morale by being positive and enthusiastic. Helping to motivate others and make the working atmosphere enjoyable and supportive. \n \n \n We’d love to hear from you if…\n \n \n \n • You have solid experience in fighting financial crime, specifically around customer due diligence and enhanced due diligence.\n \n • You have a basic understanding of PEP’s, Adverse Media and Sanctions screening. \n \n • You are confident in using open source information to inform your reviews and investigations.\n \n • You are a strong team player and able to work effectively with colleagues with a range of backgrounds and experience levels, providing actionable specific feedback to investigators and their managers.\n \n • You are developing a solid understanding of UK legislation, regulations and industry guidance around economic crime and keep up to date with emerging risk and trends in financial crime.\n \n • You have great time management skills, you are flexible, and you can work with limited supervision\n \n \n \n You’ll really stand out if: \n \n \n \n • You are able to articulate the financial crime threats facing fintechs and the banking sector.\n \n • You have previous experience approving or signing-off customer due diligence reviews prepared by colleagues.\n \n • You hold or are working towards an appropriate qualification in financial crime or a relevant subject e.g. ICA, ACAMS\n \n • You have experience working in a regulated bank in financial crime screening and customer due diligence (CDD), specifically in payments or sanctions screening, high-risk customer enhanced due diligence (EDD), or politically exposed persons (PEPs). \n \n \n Monzo's Culture & Benefits\n \n Monzo is a bank built on transparency, fairness, and inclusion. We are building a bank for everyone and are looking for people who can bring diverse perspectives and experiences. \n What’s in it for you\n \n £29,450 - £37,250 ➕ share options. \n \n We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. \n This role is remote based in the UK \n \n ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. \n \n £1,000 learning budget each year to use on books, training courses and conferences. \n \n We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. \n \n ➕ Plus lots more! Read our full list of benefits. \n \n The application journey has 3 key steps \n \n \n \n • Application questions - Please take your time to fill these out, we read them all.\n \n • Recruiter Call (30 minutes, video call)\n \n • Technical and Values (60 minutes, video call)\n \n \n \n Please note we will only close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment. \n \n You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to nickygamble@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else. \n \n \n \n Equal opportunities for everyone \n \n Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. \n \n We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. \n \n If you have a preferred name, please use it to apply. We don't need full or birth names at application stage \n \n

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ 📍Remote in the UK 🇬🇧 | 💰 £29,450 - £37,250 + | ✨ Start date: Monday 16th March 2026 Shifts: You'll work 37.5 hours per week. This means you'll work Monday to Friday, from 9AM to 5:30PM. You'll also work one full weekend (Saturday and Sunday), once every 4 weeks with 2 set days in lieu when working the weekend. ⭐ Our Financial Crime Customer Operations Team: The Shield of Monzo Our Financial Crime Customer Operations team is the frontline defence in protecting Monzo and our customers from the complex threats of economic crime, including sophisticated fraud schemes and global money laundering networks. We are not just a compliance function; we are a critical operational hub focused on safeguarding financial integrity. At Monzo, our operational teams are structured into specialised 'Pillars', each focusing on a specific business area, set of risks, and unique typologies. This allows us to build deep, world-class subject matter expertise where it matters most. The FinCrime Business Banking Pillar In the FinCrime Business Banking Pillar, you will be integral to protecting the entire lifecycle of our business customers from high-growth startups to established SMEs. Our mission within this pillar is to ensure Monzo's business ecosystem remains transparent and trusted. This involves: • Conducting rigorous checks during onboarding and throughout the customer relationship., • Unravelling suspicious activity across a spectrum of financial crime typologies., • Reporting, exiting accounts, and implementing controls when significant risk is identified. 🚀 The Role: FinCrime Business Banking Senior Investigator As a FinCrime Business Banking Senior Investigator, you will play a pivotal role within our financial crime operations. Your main focus will be completing some of our higher risk, high complexity financial crime tasks on our business accounts, while supporting our Team Managers and coaching our Investigators to achieve our quality and productivity goals. This is a high-impact role where your expertise will directly contribute to Monzo's safety and reputation, and the broader fight against illicit finance. 🔑 You’ll play a key role by... • Taking ownership of the most complex FinCrime Business Banking tasks, including Enhanced Due Diligence (EDD) for high-risk segments, Complex Customer Reviews (e.g, in sensitive areas like Sexual Services flags), and multi-jurisdictional money muling investigations., • Writing, reviewing, and submitting high-quality Suspicious Activity Reports (SARs) to the National Crime Agency (NCA), ensuring they meet the highest legal and evidential standards., • Maintaining a regular schedule on core investigative tasks to sustain your competency levels, directly support the domain’s Service Level Agreements, and remain connected to frontline challenges., • Actively coaching Investigators on complex financial crime typologies, best practice, and performance improvement, to support in driving a culture of excellence., • Working closely with our Operations Analysts, to share emerging trends and ensure that operational guidance is continuously updated and effectively embedded across the domain. 💡 We’d love to hear from you if… • You can demonstrate an ability to give clear, constructive, and kind feedback that motivates colleagues and enhances performance., • You thrive in a fast-paced environment and can adapt positively and quickly to change be it new guidance, evolving processes, or shifting priorities., • You maintain flexibility in the tasks you are scheduled for and can adapt seamlessly when business needs require changes at short notice., • You are driven by a desire to have a tangible impact on the detection and prevention of financial crime, protecting Monzo and its customers. 🎯 At the interview, we will be looking for you to demonstrate... Essential Expertise • Significant and specific experience in conducting end-to-end due diligence (KYB) and investigations on businesses (SMEs, Corporates, etc.) in a regulated financial crime setting., • Proven ability to conduct in-depth, high-quality open-source research and analysis to corroborate customer profiles and transactional activity., • Strong foundational and applied Financial Crime knowledge, specifically deep exposure to Know Your Business (KYB) and Anti-Money Laundering (AML) principles., • A strong understanding of current UK and international financial crime trends and typologies, with particular expertise in those impacting business accounts (e.g. trade-based money laundering, complex shell structures, illicit use of payment services)., • A comprehensive understanding of the UK Suspicious Activity Reporting (SAR) regime, including consent requirements and the legislative framework (POCA). ➕ It will be useful, but not essential if... • You have direct experience of completing Enhanced Due Diligence (EDD) and/or Complex Customer Reviews, and/or have experience writing and reviewing/approving SARs., • You have formal or informal experience of coaching, mentoring, or training peers or more junior members of the team., • You can demonstrate a track record of identifying areas for control/process improvement and successfully working with, or escalating to, relevant stakeholders to implement change., • You hold or are working towards an appropriate qualification relevant to Financial Crime (e.g. ACAMS, ICA Diploma). 🧡 Monzo's Culture & Benefits Monzo is a bank built on transparency, fairness, and inclusion. We are building a bank for everyone and are looking for people who can bring diverse perspectives and experiences. 🙌What’s in it for you 💰£29,450 - £37,250 ➕share options. 🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍This role is remote based in the UK ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions - Please take the time to answer these in detail, we read them all!, • Recruiter call (Video call), • Full loop interview - values and technical questions (Video call) This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to nickygamble@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else. Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! As a GP Compliance Expert, you are the owner of payroll compliance for your country or region. You hold deep expertise in local legislation and apply it across everything from audits to product design. You’ll translate complex rules into scalable processes, systems, and documentation — ensuring Remote continuously meets (and anticipates) regulatory standards. You will work closely with Product, Engineering, Design, Operations, and Legal to embed compliance into the foundations of our global payroll platform. You’ll lead investigations and incident resolution, drive continuous improvement, and mentor teams to raise compliance capability across the organisation. This role blends subject-matter expertise with strategic systems thinking — making you a key architect in how Remote builds compliant, automated global payroll at scale. • Deep expertise in payroll, employment compliance for your country/region — and a strong understanding of how legislation translates into payroll calculations and system logic., • Proven record leading audits, regulatory reviews, or country-level compliance programs., • Experience partnering with technical teams to convert statutory rules into product requirements., • Strong communicator capable of influencing stakeholders across Product, Engineering, Legal, Support, and Senior Leadership., • Confident investigator with sound judgment in high-risk or sensitive scenarios., • Mentor and coach who grows the capability of the team around you., • Systems thinker who designs frameworks, documentation, processes, and controls that scale., • Comfortable operating in an async, fast-changing, fully remote environment., • Be the accountable expert for payroll compliance in your jurisdiction(s)., • Ensure local requirements are correctly interpreted, documented, and implemented across processes, systems, and customer workflows., • Translate statutory rules, payroll logic, tax calculations, thresholds, and edge cases into structured requirements for Product and Engineering., • Partner with Product Design to create user experiences that are compliant, intuitive, and auditable., • Review specifications, test logic, and validate product outputs to ensure legislative accuracy., • Own and deliver multi-country or high-risk audits from planning through remediation., • Establish audit frameworks that scale across new and existing jurisdictions., • Identify root causes and drive systemic improvements., • Serve as the primary escalation point for compliance issues in your region, supporting Incident Managers to resolve incidents swiftly and effectively., • Partner cross-functionally to resolve incidents quickly and implement permanent corrective and preventative actions., • Create clear, scalable, and documented processes for payroll compliance operations., • Develop controls, SOPs, and monitoring mechanisms to ensure ongoing adherence., • Align global policies with regional requirements and drive consistency across markets., • Build training materials, guidance, and rules documentation to upskill internal teams., • Deliver quarterly enablement, lead learning sessions, and coach Specialists and Leads., • Maintain high-quality documentation for compliance rules, workflows, and system logic., • Partner with Product, Engineering, Legal, Support, and Customer Success to ensure compliance is embedded into decision-making., • Achieve ≥90% stakeholder satisfaction by being responsive, proactive, and solutions-oriented., • Support go-to-market, customer escalations and expansion initiatives with clear compliance guidance., • You'll report to: Manager, Payroll Strategy and Compliance, • Team: Payroll Strategy and Compliance, • Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; United Kingdom, Ireland, • Start date: As soon as possible, • Interview with recruiter, • Technical Assessment, • Interview with future manager, • Interview with Director, • Bar Raiser Interview, • _ Remote's _ is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $62,400 - $140,000 USD Our full benefits & perks are explained in our handbook at _. As a global company, each country works differently, but some benefits/perks are for all Remoters: • work from anywhere, • flexible paid time off, • flexible working hours (we are _), • 16 weeks paid parental leave, • mental health support services, • stock options, • learning budget, • home office budget & IT equipment, • budget for local in-person social events or co-working spaces We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at _. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! • Please fill out the form below and upload your CV with a PDF format., • We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote., • If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see _. Please note we accept applications on an ongoing basis.

Contingent Investigator – Consumer Credit Financial Ombudsman Service | Fully Remote (UK only) At the Financial Ombudsman Service, we resolve disputes between financial businesses and their customers. Every case is different, and the decisions we make can have a real impact on people’s lives. We’re looking for experienced Investigators with a background in consumer credit complaints to join us on a contingent basis. This is a home-based contracting role where you’ll manage your own caseload, investigate both sides of a dispute, and deliver against both quality and productivity expectations from an early stage. What you’ll be doing • Investigating both sides of a complaint, reviewing evidence, and making fair and reasonable decisions, • Managing your own caseload, progressing cases efficiently while maintaining quality standards, • Speaking with customers and businesses by phone and email to clarify facts, manage expectations, and move cases forward with open and honest conversations (even when they’re difficult), • Producing clear, structured free-hand written decision outcomes that explain your reasoning, • Managing and prioritising your own caseload to meet objectives, quality standards and deadlines, • This is hands-on investigative work, not template-driven or process-only complaint handling Training and support A s...

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ UK Remote | 💰£29,450 - £37,250 + | ✨ Start Dates: Tuesday 26th May & Monday 22nd June. (Please note: We are currently prioritising placements for our May intake; June start dates will be confirmed once the initial cohort is finalised) Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, will be declined. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._ ⭐Our Financial Crime Customer Operations Team: The Shield of Monzo Our Financial Crime Customer Operations team is the frontline defence in protecting Monzo and our customers from the complex threats of economic crime, including sophisticated fraud schemes and global money laundering networks. We are not just a compliance function; we are a critical operational hub focused on safeguarding financial integrity. At Monzo, our operational teams are structured into specialised 'Pillars', each focusing on a specific business area, set of risks, and unique typologies. This allows us to build deep, world-class subject matter expertise where it matters most. The FinCrime Business Banking Pillar In the FinCrime Business Banking Pillar, you will be integral to protecting the entire lifecycle of our business customers from high-growth startups to established SMEs. Our mission within this pillar is to ensure Monzo's business ecosystem remains transparent and trusted. This involves: • Conducting rigorous checks during onboarding and throughout the customer relationship., • Unravelling suspicious activity across a spectrum of financial crime typologies., • Reporting, exiting accounts, and implementing controls when significant risk is identified. The Role: FinCrime Business Banking Senior Investigator As a FinCrime Business Banking Senior Investigator, you will play a pivotal role within our financial crime operations. Your main focus will be completing some of our higher risk, high complexity financial crime tasks on our business accounts, while supporting our Team Managers and coaching our Investigators to achieve our quality and productivity goals. This is a high-impact role where your expertise will directly contribute to Monzo's safety and reputation, and the broader fight against illicit finance. 🔑You’ll play a key role by... • Taking ownership of the most complex FinCrime Business Banking tasks, including Enhanced Due Diligence (EDD) for high-risk businesses, Complex Customer Reviews (e.g, in sensitive areas like Sexual Services flags), and multi-jurisdictional money muling investigations., • Writing, reviewing, and submitting high-quality Suspicious Activity Reports (SARs) to the National Crime Agency (NCA), ensuring they meet the highest legal and evidential standards., • Maintaining a regular schedule on core investigative tasks to sustain your competency levels, directly support the domain’s Service Level Agreements, and remain connected to frontline challenges., • Actively coaching Investigators on complex financial crime typologies, best practice, and performance improvement, to support in driving a culture of excellence., • Working closely with our Operations Analysts, to share emerging trends and ensure that operational guidance is continuously updated and effectively embedded across the domain. 🤩 We’d love to hear from you if… • You can demonstrate an ability to give clear, constructive, and kind feedback that motivates colleagues and enhances performance., • You thrive in a fast-paced environment and can adapt positively and quickly to change be it new guidance, evolving processes, or shifting priorities., • You maintain flexibility in the tasks you are scheduled for and can adapt seamlessly when business needs require changes at short notice., • You are driven by a desire to have a tangible impact on the detection and prevention of financial crime, protecting Monzo and its customers. 🎯 At the interview, we will be looking for you to demonstrate Essential Expertise • Significant and specific experience in conducting end-to-end due diligence (KYB) and investigations on businesses (SMEs, Corporates, etc.) in a regulated financial crime setting., • Proven ability to conduct in-depth, high-quality open-source research and analysis to corroborate customer profiles and transactional activity., • Strong foundational and applied Financial Crime knowledge, specifically deep exposure to Know Your Business (KYB) and Anti-Money Laundering (AML) principles., • A strong understanding of current UK and international financial crime trends and typologies, with particular expertise in those impacting business accounts (e.g. trade-based money laundering, complex shell structures, illicit use of payment services)., • A comprehensive understanding of the UK Suspicious Activity Reporting (SAR) regime, including consent requirements and the legislative framework (POCA). ✚ It will be useful, but not essential if... • You have direct experience of completing Enhanced Due Diligence (EDD) and/or Complex Customer Reviews, and/or have experience writing and reviewing/approving SARs., • You have formal or informal experience of coaching, mentoring, or training peers or more junior members of the team., • You can demonstrate a track record of identifying areas for control/process improvement and successfully working with, or escalating to, relevant stakeholders to implement change., • You hold or are working towards an appropriate qualification relevant to Financial Crime (e.g. ACAMS, ICA Diploma). Shifts - You'll work 37.5 hours per week. This means you'll work Monday to Friday, from 9AM to 5:30PM. You'll also work one full weekend (Saturday and Sunday), once every 4 weeks with 2 set days in lieu when working the weekend. Closing date: Applications are reviewed daily. We will keep this ad live until all vacancies are filled, so we recommend applying as soon as possible Monzo's Culture & Benefits Monzo is a bank built on transparency, fairness, and inclusion. We are building a bank for everyone and are looking for people who can bring diverse perspectives and experiences. 🙌What’s in it for you 💰£29,450- £37,250 ➕ share options. 🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 The application journey has 3 key steps • Application questions - Please take the time to answer these, we read them all, • Recruiter call - 30 minute video call, • Hiring Manager interview (values and technical questions) - 60 minute video call #LI-REMOTE #LI-NG Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Remote in the UK 🇬🇧 | 💰 £29,450 - £37,000 (+ £2,500 Multilingual Premium) +_ 👋 Hey there! We're Monzo, the bank that's making money work for everyone. We're all about waving goodbye to old-school banking and creating magical moments for our customers. We're expanding in the EU and need awesome Senior Investigators to lead the charge! 🔑You’ll play a key role by... • Investigating complex or high-risk anti-money laundering alerts on business accounts., • Responsible for recommending Suspicious Transaction Reports (STR) be by Monzo Bank EU., • Making business onboarding decisions in high-risk or complex cases., • Conducting ongoing due diligence on high-risk business accounts., • Providing financial crime expertise and support to other operational teams across the business. 🤩We’d love to hear from you if… • You have strong English written and verbal communication skills., • You are Fluent in Spanish both written and verbal communication skills (to at least CEFR C1 level)., • You have strong experience of conducting high-risk business banking screening or complex business financial crime investigations., • You have experience making independent, risk-based financial crime decisions in a regulated financial services firm., • You have knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks. The working hours to be covered by the team will be 7am - 6.30pm and this will be based on 8.5 hours per day (with a 1 hour lunch included). This will include 1 in 4 weekends. The successful candidate will be required to be flexible in order to meet our customer demand. The start for the role will be Monday 8th June and you must be able to commit to the first 8 weeks. No holidays/time off will be authorised during this period. 🙌 What’s in it for you 💰£29,450 - £37,000 (+ £2,500 Multilingual Premium) ➕ share options. 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 Ready to join the Monzo adventure? Apply now and help us make money work for everyone in the EU! The application journey has 4 key steps • Application questions., • Call with a Recruiter., • Interview to discuss your previous experience and technical knowledge and values., • The final step will consist of a Spanish language assessment. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._Our average process takes around 5 weeks but we will always work around your availability. We may close the advert should we have sufficient applications so please get your application in as soon as possible to avoid disappointment. #LI-JI1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, _ About our Team: You will be part of a London based team delivering implementations for LexisNexis Risk Solutions clients across EMEA. About the role: This role focuses on delivering tailored onboarding solutions for new business customers using the RiskNarrative Digital Onboarding & Financial Crime platform. You will act as a trusted advisor, combining platform configuration expertise with technical guidance, including supporting clients’ technical teams through API integration and development. Working closely with Client Directors and stakeholders, you will gather and translate requirements into effective solutions, provide training and strategic insight, and help shape customers’ financial crime approaches. The role balances hands-on configuration with technical collaboration, ensuring a seamless onboarding experience and excellent customer service throughout the full lifecycle. Responsibilities: • Delivering bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform, • Using your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform, • Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service, • Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives, • Gathering client requirements by asking the right questions. Documenting details to configure our systems whilst liaising with internal and external stakeholders, • Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements Requirements: • Experience of implementing & configuring bespoke customer SaaS products, • Demonstrate knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks, • Have financial Crime knowledge/experience as an analyst, investigator or similar in at least one of the below areas; Application Fraud, Transaction Fraud, KYC, AML, Data or Credit, • Demonstrate excellent teamwork and verbal and written communication skills. Ability to work closely with customers at all levels, investigator to C Suite, • Have ability to handle multiple streams of work simultaneously, • Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: • Generous holiday allowance with the option to buy additional days, • Health screening, eye care vouchers and private medical benefits, • Wellbeing programs, • Life Assurance, • Access to a competitive contributory pension scheme, • Save As You Earn share option scheme, • Travel Season ticket loan, • Electric Vehicle Scheme, • Optional Dental Insurance, • Maternity, paternity and shared parental leave, • Employee Assistance Programme, • Access to emergency care for both the elderly and children, • RECARES days, giving you time to support the charities and causes that matter to you, • Access to employee resource groups with dedicated time to volunteer, • Access to extensive learning and development resources, • Access to employee discounts scheme via Perks at Work

The Senior Study Specialist supports and, at times, leads operational activities for clinical studies, with a focus on site oversight, vendor management, and study execution. Working closely with the Study Manager or Program Lead, this role helps ensure participant safety, data integrity, study quality, timelines, and budget adherence. The position requires a high level of independence, experience managing complex vendors, sites, and regions, and the ability to effectively handle escalations and key investigator relationships. Key Responsibilities • Support and develop study-specific documentation as delegated by study leadership., • Contribute to feasibility assessments, site selection, and site start-up activities., • Provide oversight of CRO activities, including IRB/EC submissions and approvals., • Manage essential documents across the study lifecycle, including oversight of the Trial Master File (TMF)., • Develop, oversee, and deliver site and investigator training materials., • Present at investigator meetings when assigned., • Ensure accurate and timely updates to clinical trial registries (e.g., ClinicalTrials.gov)., • Facilitate and track screening authorization documentation where applicable., • Coordinate document execution using electronic signature systems., • Oversee clinical trial insurance documentation., • Represent Global Study Operations in cross-functional, vendor, and study execution meetings; document and distribute meeting minutes as needed., • Contribute to identification and mitigation of operational risks., • Provide administrative and logistical support for internal and external meetings. Core Competencies • Agility and proactive problem-solving, • Leadership and ownership of assigned activities, • Strong communication and cross-functional collaboration Technical Competencies • Clinical study management and execution, • Compliance and quality oversight, • Understanding of drug development and study design, • Product and therapeutic area knowledge Education & Experience • Bachelor’s degree or higher in nursing, life sciences, or health sciences preferred (relevant industry experience may be considered in lieu of formal education)., • Experience in biotechnology or pharmaceutical clinical operations., • Demonstrated experience overseeing external vendors, including contracts/SOWs, budgets, purchase orders, and invoice management (e.g., CROs, central labs, imaging vendors).

As a Marine Investigator, you have the opportunity to help uncover the causes of marine casualties and drive and influence meaningful safety improvements across the industry. Providing guidance and oversight to on-scene investigators and supporting personnel. Marine casualty investigator further edu

🚀 Clinical Trial Manager (Contract) | Cell Therapy / Oncology | UK Hybrid We are seeking an experienced Clinical Trial Manager to join a leading biotechnology organisation on a 12-month contract basis. 📍 Location: Stockley Park, UK (Hybrid – 3 days onsite per week required) This is an exciting opportunity to play a key role in the delivery of innovative Cell Therapy and Oncology clinical trials, managing European and potentially global study activities across Phase I–III programmes. Key Responsibilities ✅ Manage the European component of global outsourced clinical studies ✅ Oversee CROs and external vendors to ensure successful study delivery ✅ Maintain study timelines, budgets, and operational plans ✅ Coordinate the review and development of study documentation including protocols, informed consent forms, monitoring plans, investigator brochures, and clinical study reports ✅ Collaborate with cross-functional teams to drive study progress and resolve operational challenges ✅ Support vendor selection activities, including RFP development and evaluation ✅ Conduct oversight monitoring visits where required ✅ Ensure effective management of site budgets and contracts ✅ Contribute to clinical operations initiatives and continuous improvement activities What We're Looking For 🔹 Strong clinical trial management experience within multinational studies (preferably across Europe) 🔹 Experience in Oncology and/or Cell Therapy highly preferred 🔹 Previous monitoring experience is highly desirable 🔹 Solid understanding of ICH-GCP guidelines and FDA/EU clinical trial regulations 🔹 Excellent stakeholder management, communication, and organisational skills 🔹 Ability to manage multiple priorities in a fast-paced environment 🔹 Experience working with CROs and external vendors Why Apply? This role offers the opportunity to work on cutting-edge therapies that have the potential to transform patient outcomes, while collaborating with highly experienced global teams in a supportive and dynamic environment. ✈️ Some international travel may be required. Interested or know someone who could be a great fit? Get in touch to learn more.

Clinical Development Director Type: Temporary Duration: 6 months Location: London (hybrid working available) Rate: (INSIDE IR35) up to £480 per day (PAYE) We are working with a leading pharmaceutical company who are seeking an experienced Clinical Development Director to provide scientific and clinical leadership across global clinical development programs and studies. This role will play a pivotal part in shaping clinical strategy, driving high-quality trial execution, and ensuring the successful delivery of clinical and regulatory milestones within a collaborative, cross-functional environment. Key Responsibilities Lead and support the development and execution of clinical development strategies, clinical trial protocols, and other key clinical deliverables. Drive clinical data review, analysis, and interpretation, contributing to study reports, publications, and scientific presentations. Author and oversee clinical sections of regulatory submissions, investigator brochures, briefing documents, safety updates, and responses to regulatory authorities. Collaborate with cross-functional teams including medical, biostatistics, data management, regulatory affairs, and safety to ensure high-quality clinical trial delivery. Support safety monitoring activities and contribute to risk management and safety reporting throughout the development lifecycle. Engage with external experts, regulatory agencies, advisory boards, and oth...

The Independent Complaints and Grievance Scheme (ICGS) is UK Parliament’s independent mechanism for investigating allegations of bullying, harassment and sexual misconduct across the parliamentary community. Complaints that meet the Scheme’s eligibility criteria are investigated by Independent I

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ Remote in the UK 🇬🇧 | 💰 £29,450 - £37,000 (+ £2,500 Multilingual Premium) | ✨ 👋 Hey there! We're Monzo, the bank that's making money work for everyone. We're all about waving goodbye to old-school banking and creating magical moments for our customers. We're expanding in the EU and need awesome Senior Investigators to lead the charge! 🔑You’ll play a key role by... • Investigating complex or high-risk anti-money laundering alerts on business accounts., • Responsible for recommending Suspicious Transaction Reports (STR) be by Monzo Bank EU., • Making business onboarding decisions in high-risk or complex cases., • Conducting ongoing due diligence on high-risk business accounts., • Providing financial crime expertise and support to other operational teams across the business. 🤩We’d love to hear from you if… • You have strong English written and verbal communication skills., • You are Fluent in Spanish both written and verbal communication skills (to at least CEFR C1 level)., • You have strong experience of conducting high-risk business banking screening or complex business financial crime investigations., • You have experience making independent, risk-based financial crime decisions in a regulated financial services firm., • You have knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks. The working hours for this role are Monday to Friday 9am-5.30pm and one in four weekends. The start for the role will be Monday 4th August and you must be able to commit to the first 8 weeks no holidays/time off will be authorised during this period. 🙌 What’s in it for you 💰£29,450 - £37,000 (+ £2,500 Multilingual Premium) ➕share options. 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 Ready to join the Monzo adventure? Apply now and help us make money work for everyone in the EU! The application journey has 4 key steps • Application questions Recruiter call • Should you be successful in your application, you will be invited to a 60-minute interview to discuss your previous experience and technical knowledge., • The final step will consist of a Spanish language assessment. Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via hiring@Monzo.com The closing date for applications is Monday 2nd June 2025 at 9am. Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

The Centre for Information Resilience (CIR) is an independent organisation dedicated to exposing human rights violations and threats to democracy. We achieve this through open source research, digital investigations, capacity-building with local partners, and collaboration with media to amplify our impact. CIR was born out of a determination to expose those spreading harm – online and offline – around the world, particularly in areas of violent conflict, such as Ukraine, Sudan and Myanmar. Our projects are at the forefront of efforts to investigate and document human rights abuses, war crimes, harms targeting women and minorities, and influence operations. We work closely with multilateral and national justice accountability bodies. Contract Type: Contractor Contract length: 4-5 months Hours needed Full hours or part-time. Location: Remote. Languages: You must be able to speak and write English and have working proficiency in both Pashto and Urdu languages. Closing date: Tuesday 19th May 2026 at 23:55pm. About the project The OSINT Investigator utilises their open-source intelligence (OSINT) investigation skills to conduct research and analysis of open-source information in support of CIR’s Terrorism research project objectives. As an OSINT Investigator, you will use your expertise to acquire and analyse information from open sources, extracting the key pieces of information to write high-quality narrative reports and project products that are comprehensive, verified, accurate, and placed correctly within the context of Pakistani affairs. • You will work with and support the Investigations Lead and Senior Project Manager, ensuring that your analysis is focused effectively to meet project tasking and product priorities., • You will also provide assistance to the team to understand the cultural, political, and social dynamics of Pakistan., • Provide subject-matter expertise on Violent Extremist Organisation (VEO) ecosystems in Pakistan, guiding analytical direction and helping translate complex open-source intelligence (OSINT) and social media intelligence (SOCMINT) findings into clear, decision-relevant insights for stakeholders and donors., • Employ OSINT and SOCMINT tools, techniques and methodologies to conduct analysis of trends, and issues related to Violent Extremist Organisation (VEO) activity in Pakistan., • Conduct research and analysis as directed in support of project reporting objectives., • Mentor and support analysts by offering guidance on methodologies, reporting standards, and best practices in monitoring and propaganda analysis., • Track and analyse propaganda, messaging trends, and narrative shifts from VEOs in Pakistan, including across public platforms (TikTok, Facebook) and niche or encrypted platforms (Telegram, Rocket.Chat, Element), including semi-closed communities where accessible., • Conduct propaganda analysis (themes, narratives, key influencers, and dissemination networks) and track changes over time., • Identify emerging platforms, communication trends, and shifts in VEO platform usage to maintain collection relevance., • Assist with the development, writing, and review of analytical outputs, ensuring consistency, accuracy, and timely delivery across products, while identifying new lines of inquiry and investigation., • Assist with translation of collected content (required languages: Pashto and Urdu; Dari would be beneficial)., • Proven ability to analyse Violent Extremist Organisation activity, including propaganda, narratives, and platform usage trends within the regional context in Pakistan., • Experience using open-source and social media intelligence tools and techniques to collect, analyse, and interpret complex data into actionable insights., • Ability to identify trends, assess messaging shifts, and produce high-quality, accurate, and timely analytical outputs that inform decision-making. To apply, please submit your CV and complete the application form questions. Shortlisted candidates will be invited to interview, which can be conducted remotely unless specified otherwise. CIR encourages applicants from under-represented communities. CIR is an equal opportunities employer. If you require adjustments or additional support to complete this process, please let us know in your application.

Clinical Development Director Type: Temporary Duration: 6 monthsLocation: London (hybrid working available)Rate: (INSIDE IR35)up to £480 per day (PAYE) We are working with a leading pharmaceutical company who are seeking an experienced Clinical Development Director to provide scientific and clinical leadership across global clinical development programs and studies. This role will play a pivotal part in shaping clinical strategy, driving high-quality trial execution, and ensuring the successful delivery of clinical and regulatory milestones within a collaborative, cross-functional environment. Key Responsibilities • Lead and support the development and execution of clinical development strategies, clinical trial protocols, and other key clinical deliverables., • Drive clinical data review, analysis, and interpretation, contributing to study reports, publications, and scientific presentations., • Author and oversee clinical sections of regulatory submissions, investigator brochures, briefing documents, safety updates, and responses to regulatory authorities., • Collaborate with cross-functional teams including medical, biostatistics, data management, regulatory affairs, and safety to ensure high-quality clinical trial delivery., • Support safety monitoring activities and contribute to risk ma...

Contingent Investigator – Insurance. We’re looking for x40 experienced Investigators with a background in insurance complaints to join us on a contingent basis.

London (Ealing/Westminster Bridge Road):.Hybrid working from Pitsea, Ealing or Westminster Bridge Road offices.Temporary until September 2026, with possible extension.Housing Ombudsman Complaint Handling Code.Successful candidates will attend.Investigate complaints and gather relevant evidence.Liais

4Recruitment Services are seeking a Housing Complaint Investigator to work for a housing association. You will be required to investigate and resolve complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code. The role is critical in fostering a positive complaint-handling culture and maintaining strong relationships with residents. Following a period of initial training, you will have the opportunity to work in a hybrid capacity, with the flexibility to work from home. You can choose to be based from one of three office locations: Westminster, Ealing or the Pitsea site. DUTIES AND RESPONSIBILITIES INCLUDE: • Conduct detailed investigations into resident complaints, gathering and analysing all relevant information to provide fair resolutions., • Collaborate with internal teams and external contractors to collect evidence and support complaint resolution., • Ensure all complaint-handling activities comply with the Housing Ombudsman Complaint Handling Code and relevant regulatory requirements., • Maintain accurate and transparent records of all complaint-related interactions within the CRM system., • Provide feedback to management and relevant teams on recurring issues to support service improvements and reduce complaint volumes. ESSENTIAL REQUIREMENTS INC...

Complaint Investigator x2 (Temporary) Location: Hybrid WorkingTraining Location: Pitsea Office (3 days mandatory training)Working Locations After Training: Pitsea, Ealing or Westminster Bridge Road Office Hours: Monday to Friday, 9:00am – 5:00pmPay Rate: £14.34 per hour PAYEStart Date: Immediate start availableContract: Temporary booking until at least October, with potential extension About the Role We are recruiting for 2 Complaint Investigators to join a busy and customer-focused housing team on a temporary basis. This is a fantastic opportunity for experienced complaints professionals who are passionate about delivering fair outcomes, excellent customer service and driving service improvements. You will be responsible for investigating and resolving resident complaints, ensuring cases are managed efficiently, fairly and in line with the 2024 Housing Ombudsman Complaint Handling Code. Working closely with internal departments and external contractors, you will play a key role in improving the customer experience and promoting a positive complaint-handling culture. Key Responsibilities • Conduct detailed investigations into resident complaints, gathering and analysing all relevant information to reach fair and balanced resolutions.

We are looking for an experienced Complaints Investigator to support the delivery of a high-quality complaints service within a local authority environment.

The Metropolitan Police Service is seeking experienced Civilian Investigators to support a highly significant and large-scale criminal investigation at a pivotal stage of case development. This is an opportunity to contribute to one of the most complex and high-profile investigations in the UK, working alongside dedicated professionals to build robust cases for submission to the Crown Prosecution Service (CPS). This is an initial 12-month contract with an hourly rate of £22.42 per hour + holiday and benefits (or £29.11 via an Umbrella company inside IR35). The roles will be based out of Hendon with hybrid working available. The Role You will play a key role in progressing complex lines of enquiry, managing investigative material, and producing high-quality evidential reports. Opportunities are available across: Investigation Teams • Progress complex investigations and develop evidential case files, • Conduct detailed analysis of evidence and intelligence, • Work collaboratively with wider investigative teams Disclosure Teams • Review and manage large volumes of sensitive material, • Ensure compliance with disclosure obligations, • Support the preparation of prosecution-ready case files Working Arrangements Investigation Teams • Full-time (minimum 4 days per week), • 4 days office-based, 1 day remote Disclosure Teams • Full-time (5 days), • 3 days office-based, 2 days remote, • Part-time: under 5 days = 1 day remote Monday to Friday, standard office hours Free parking available (10–15 minute walk) Essential Criteria • PIP2 accredited, • Recent experience in serious and/or complex crime investigations, • Proven experience managing complex investigations within the last 5 years, • Strong analytical skills with the ability to process detailed information, • Excellent report writing and evidential documentation skills, • Ability to work independently and manage competing priorities Desirable Skills • Experience working within multi-agency investigative environment, • Knowledge of HOLMES systems, • Background in project management or delivery

This North London Authority are looking for a Complaints Investigator.Individual required to help clear a backlog of stage 1 complaints relating to housing needs, homelessness and temporary accommodation.Preferable that candidates have LOCAL AUTHORITY & homelessness complaints experience - would

Complaints Investigator Work From Home | £15 £17 per hour. Experience investigating and resolving complaints.

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, _ About our Team: You will be part of a London based team delivering implementations for LexisNexis Risk Solutions clients across EMEA. About the role: This role focuses on delivering tailored onboarding solutions for new business customers using the RiskNarrative Digital Onboarding & Financial Crime platform. You will act as a trusted advisor, combining platform configuration expertise with technical guidance, including supporting clients’ technical teams through API integration and development. Working closely with Client Directors and stakeholders, you will gather and translate requirements into effective solutions, provide training and strategic insight, and help shape customers’ financial crime approaches. The role balances hands-on configuration with technical collaboration, ensuring a seamless onboarding experience and excellent customer service throughout the full lifecycle. Responsibilities: • Delivering bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform, • Using your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform, • Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service, • Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives, • Gathering client requirements by asking the right questions. Documenting details to configure our systems whilst liaising with internal and external stakeholders, • Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements Requirements: • Experience of implementing & configuring bespoke customer SaaS products, • Demonstrate knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks, • Have financial Crime knowledge/experience as an analyst, investigator or similar in at least one of the below areas; Application Fraud, Transaction Fraud, KYC, AML, Data or Credit, • Demonstrate excellent teamwork and verbal and written communication skills. Ability to work closely with customers at all levels, investigator to C Suite, • Have ability to handle multiple streams of work simultaneously, • Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: • Generous holiday allowance with the option to buy additional days, • Health screening, eye care vouchers and private medical benefits, • Wellbeing programs, • Life Assurance, • Access to a competitive contributory pension scheme, • Save As You Earn share option scheme, • Travel Season ticket loan, • Electric Vehicle Scheme, • Optional Dental Insurance, • Maternity, paternity and shared parental leave, • Employee Assistance Programme, • Access to emergency care for both the elderly and children, • RECARES days, giving you time to support the charities and causes that matter to you, • Access to employee resource groups with dedicated time to volunteer, • Access to extensive learning and development resources, • Access to employee discounts scheme via Perks at Work

We are looking for an experienced Complaints Investigator to support the delivery of a high-quality complaints service within a local authority environment.

Individual required to help clear a backlog of stage 1 complaints relating to housing needs, homelessness and temporary accommodation. Preferable that candidates have LOCAL AUTHORITY & homelessness complaints experience - would also welcome applicants with Housing Ombudsman experience. Good if applicants are aware of Housing Act 96 Part VII, Homelessness Reduction Act 2018 or Localism Act 2011. 3 days a week in the office with Monday as statutory day. Reference 000B 0B71 / 1 If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth@essentialemploy.co.uk quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website ...

Housing Complaints Investigator (Stage 1) • Rate: £14.34 PAYE, • Location: Fully Remote (UK-based), • Job Type: Temporary (3 months, subject to change), • Working Hours: Monday to Friday, 9am - 5pm, • Start Date: 20th July 2026 We are seeking a Housing Complaints Investigator to join a busy housing repairs team. This role is fully remote, following an initial 2-day onsite training in Ealing, London, with all travel expenses covered. You will be pivotal in handling Stage 1 complaints, ensuring they are resolved timely and maintaining high standards of customer service. Day-to-day of the role: • Manage and respond to Stage 1 housing repairs complaints., • Investigate issues thoroughly, liaising with internal teams to gather necessary information., • Draft clear, professional, and empathetic written responses to complaints., • Ensure all complaints are resolved within agreed timescales and service standards., • Maintain accurate records and update internal systems regularly., • Deliver a customer-focused approach in all communications, ensuring a high level of customer satisfaction. Required Skills & Qualifications: • Proven experience handling complaints in housing, local authority, or financial services sectors., • Strong written communication skills with exceptional attention to detail.<...

Senior Clinical Trial Manager – Global Digital Health Programme Location: London, UK Working pattern: On-site 5 days per week, London Bridge. The Opportunity This is an opportunity to join a large-scale, globally recognised research programme delivering clinical trials at significant international scale. You would be part of a multi-partner initiative involving leading healthcare organisations, technology partners, and research institutions, focused on improving maternal and early childhood health outcomes through innovative, data-driven approaches. The programme operates across multiple countries and sites, requiring strong coordination, operational oversight, and consistent delivery of high-quality clinical trials. The Role As Senior Clinical Trial Manager, you will take ownership of the operational delivery of clinical trials across the programme. You will be responsible for ensuring trials are run to the highest standards, maintaining compliance with regulatory requirements, Good Clinical Practice, and data integrity expectations across all participating sites. You will work closely with senior stakeholders, including the Chief Investigator and Programme leadership, acting as a central point of coordination across research teams, sites, and partners. Key Responsibilities • Lead day-to-day management of clinical trials, including site selection, initiation, and monitoring, • Act as the primary point of contact for research teams, trial sites, and external partners, • Develop, maintain, and manage the Trial Master File and all associated documentation, • Ensure all trial activities align with protocol, regulatory requirements, and GCP standards, • Plan and monitor participant recruitment, identifying and addressing any barriers, • Coordinate trial supplies and ensure compliance with intervention protocols, • Monitor data quality in collaboration with statisticians and data managers, • Schedule and support Trial Management Group, Steering Committee, and Data Monitoring Committee meetings, • Prepare and submit regulatory and ethics documentation, including amendments and progress reports, • Manage communication with sponsor organisations and ensure all contractual documentation is in place, • Oversee financial aspects of trials, including forecasting and budget tracking, • Develop and implement procedures to support trial delivery, • Supervise and support junior staff where applicable What You’ll Bring • Degree in a relevant health or scientific discipline, with postgraduate training in research methods, • Strong experience in clinical trial management within a research or clinical environment, • Solid understanding of Good Clinical Practice and regulatory frameworks, • Experience working with clinical systems such as CTMS and electronic data capture platforms, • Strong organisational and problem-solving skills, with the ability to manage complex trial operations, • Experience managing risk within clinical trials and implementing mitigation strategies, • Confidence working across multiple stakeholders in a multi-site environment, • Strong communication skills and ability to coordinate across teams Nice to Have • Formal qualification in clinical trials or project management, • Experience within digital, remote, or large-scale international trials, • Understanding of AI-enabled or technology-driven research environments, • Experience with financial planning and oversight in clinical trials, • Previous experience supervising or mentoring team members Why This Role • Work on a global programme delivering high-impact clinical research, • Exposure to complex, multi-site international trials, • Collaborate with leading clinicians, researchers, and programme leaders, • Be part of a well-funded, long-term initiative with strong backing and clear direction, • Opportunity to take ownership of trial delivery in a large, structured programme If you are an experienced clinical trial professional looking to step into a role with scale, impact, and operational responsibility, this is a strong opportunity to do so.

Contingent Investigator – General Banking Financial Ombudsman Service | Fully Remote (UK only) At the Financial Ombudsman Service, we resolve disputes between financial businesses and their customers. Every case is different, and the decisions we make can have a real impact on people’s lives. We’re looking for experienced Investigators with a background in general banking complaints to join us on a contingent basis. This is a home-based contracting role where you’ll manage your own caseload, investigate both sides of a dispute, and deliver against both quality and productivity expectations from an early stage. What you’ll be doing • Investigating both sides of a complaint, reviewing evidence, and making fair and reasonable decisions, • Managing your own caseload, progressing cases efficiently while maintaining quality standards, • Speaking with customers and businesses by phone and email to clarify facts, manage expectations, and move cases forward with open and honest conversations (even when they’re difficult), • Producing clear, structured free-hand written decision outcomes that explain your reasoning, • Managing and prioritising your own caseload to meet objectives, quality standards and deadlines, • This is hands-on investigative work, not template-driven or process-only complaint handling Training and support A ...

Regulatory Investigator – 6-month interim roles – Regulatory Body. A health and care regulatory body are seeking multiple Regulatory Investigators for 6-month interim contracts.

Location(s): London, Bristol, Edinburgh, Halifax, Leeds Salary: £92,701 - £109,060 Hours: Full-time Working pattern: Hybrid – at least two days per week or 40% of time at an office site. • Lead end-to-end specialist investigations involving high-level complexity, sensitivity, independence or organisational risk, including senior or executive conduct, high‑stakes whistleblowing matters, criminal or regulatory-sensitive concerns, and matters with UK or international dimensions., • Operate effectively in highly ambiguous, high‑pressure or high‑profile circumstances, balancing legal, regulatory, colleague, reputational and business considerations while maintaining independence, pace, quality and standards., • Prioritise and manage multiple complex investigations, escalating risks, dependencies and resource pressures as required., • Act as point of contact for external or third‑party investigation support where required., • Maintain accurate case records and ensure investigations comply with internal standards, employment law, regulatory expectations and industry best practice., • Maintain strong knowledge of the Equality Act, Employment Rights Act, ACAS Code, SYSC18 whistleblowing obligations and other relevant UK expectations., • Analyse complex and sometimes conflicting information to identify key facts and clearly articulate risks., • Apply sound professional judgement to reach objective, proportionate and well‑reasoned conclusions in high‑quality investigation reports that set out facts, analysis and findings., • Communicate complex, sensitive or high‑stakes issues in a clear, structured and credible way for senior leadership and executive audiences, maintaining independence, objectivity and defensibility in all verbal and written outputs., • Act as a trusted partner to executive‑level senior leaders, HR, Legal, Risk and other specialist functions., • Identify opportunities to improve WRI investigation practices, processes and outcomes., • Contribute to shaping team capability and direction by coaching and bringing in external insights and best practice., • Support a learning culture through knowledge sharing and personal development., • Strong investigations skills leading complex, sensitive or high‑risk internal investigations end‑to‑end., • Professional judgement, with ability to operate independently in ambiguous, high‑pressure or high‑profile situations while maintaining pace, quality and procedural fairness., • Experience analysing complex, incomplete or conflicting evidence, identifying key facts, assessing risk and reaching objective, proportionate and well‑reasoned conclusions., • Excellent written communication skills, able to produce clear, structured, evidence‑based and defensible investigation reports suitable for senior or executive‑level audiences., • Strong verbal communication and stakeholder management skills, with credibility to engage effectively with senior leaders, HR, Legal, Risk and other specialist functions while maintaining independence and objectivity., • Good working knowledge of relevant UK employment law, regulatory expectations and industry practice, including the Equality Act, Employment Rights Act, ACAS Code and SYSC18 whistleblowing obligations., • Ability to manage and prioritise multiple complex investigations, balancing competing risks, deadlines, stakeholder needs and resource pressures., • High standards of integrity, independence and professional courage, including the confidence to provide clear challenge and deliver difficult messages where required., • Experience handling executive‑level, board‑sensitive, criminal, whistleblowing, regulatory‑sensitive or internationally complex investigations., • Experience acting as a point of contact for external investigators, legal advisers, consultants or third‑party investigation support., • Experience coaching, mentoring or upskilling other investigators, including supporting improvement in investigation planning, evidence analysis or report writing., • Experience contributing to investigation standards, quality assurance, process improvement, management information, reporting or wider capability‑building activity., • Ability to bring external insight, best practice or lessons learned from other organisations, sectors or professional networks into investigation practice., • Experience working in a regulated financial services, professional services or similarly complex corporate environment., • Generous pension contribution of up to 15%, • Annual performance‑related bonus, • Share schemes including free shares, • Discounted shopping and 30 days’ holiday, with bank holidays on top, • Range of wellbeing initiatives and generous parental leave policies We support flexible working and offer adjustments for colleagues with disabilities, long‑term health or neurodivergent conditions through our Disability Confident Scheme. We are committed to diversity, equity and inclusion, and provide reasonable adjustments throughout the recruitment process. If you wish to contact us, email us at careers@lloydsbanking.com. For flexible working options please use the free text search. #J-18808-Ljbffr

Seniority Level Mid-Senior level Employment Type Contract Job Function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Centre for Information Resilience by 2x. The Centre for Information Resilience (CIR) is an independent organisation dedicated to ex

You will join the University of Derby as a RESCUE project co-investigator to contribute to the deployment and application of technical methods, workflows, datasets, and dissemination outputs relating to large-scale modelling of subsurface reservoir systems in the Southern North Sea. The machine lear

The xWI team manages investigations and grievance resolutions related to violations of Google’s Extended Workforce policies, the Google Code of Conduct, and the Google Supplier Code of Conduct. Responsibilities * Conduct thorough and timely investigations and grievance resolution for violations of

Lloyds Bank plc is seeking a Senior Complex Investigator to lead end-to-end internal investigations across the UK, including senior and executive conduct, whistleblowing matters and regulatory-sensitive cases.

Health and care regulatory body seeks Regulatory Investigators for 6-month interim contracts to handle fitness to practise complaints, assess risk, and make evidence-based decisions.

A health and care regulatory body are seeking multiple Regulatory Investigators for 6-month interim contracts.

Investigate complex financial crime and money laundering alerts for business accounts in the EU, making risk-based decisions and providing expertise.Requires fluent Spanish and English.

We're expanding in the EU and need awesome Senior Investigators to lead the charge!.

Complaints Investigator – Remote We are currently recruiting 5 Complaints Investigators to join a busy and impactful team Remotely. This is a great opportunity for individuals with strong investigative and communication skills who are passionate about delivering fair outcomes and improving resident experiences. Role Overview You will be responsible for investigating and resolving complaints raised by residents, ensuring each case is handled fairly, efficiently, and in line with the 2024 Housing Ombudsman Complaint Handling Code. This role plays a key part in promoting a positive complaint-handling culture and strengthening relationships with residents. Key Responsibilities Conduct thorough investigations into resident complaints, gathering and analysing all relevant information Liaise with internal teams and external contractors to support effective complaint resolution Ensure all activities comply with the Housing Ombudsman Complaint Handling Code and regulatory standards Accurately record all interactions and case details within the CRM system Identify recurring issues and provide feedback to support service improvements and reduce complaint volumes Success Measures Timely and fair resolution of complaints in line with service level agreements High levels of resident satisfaction and positive feedback Full compliance with the Housing Ombudsman Complaint Handling Code To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position based in Essex how is looking for remote complaints investigators for the 3 months ongoing, at the rate of £20.51 per hour umbrella Training will be in Ealing for 2 days -Travel will be paid. If you are travelling a significant distance a hotel may be provided Job responsibilities To investigate and resolve complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code. The role is critical in fostering a positive complaint-handling culture and maintaining strong relationships with residents. Maintaining strong relationships with residents. Key Responsibilities: Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions. Work closely with internal teams and external contractors to gather evidence and resolve complaints. Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities. Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping. Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.About you: Experience: · Proven experience in a similar role within a contact centre or customer service environment. · Experience in a social housing or similar public sector service environment (preferred). Should your skills match the above please send through your updated CV. Eden Brown is acting as an Employment Business in relation to this vacancy

If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Essential Functions/Responsibilities Provide subject matter expertise and contribute to the planning and delivery of a clinical development program to scope, quality, budget, time and managing risk as assigned by therapeutic and compound leadership Partner with therapeutic and functional leadership to define and operationalize program strategy Advise functional leadership on resourcing requirement for the applied operational strategy Responsible for providing clinical operations expertise into the clinical development plans for review by governance committees Drive the development and alignment of clinical documents (protocols, clinical study reports, investigator brochures, etc.), providing clinical operations expertise. Provide clinical operations expertise into the country selection and feasibility to support project start-up and delivery. Oversee study team deliverables, including enrollment, milestones, and inspection readiness Develop and oversee program timelines, budgets, forecasts, and key deliverables to ensure programs are executed on time, within budget, and with quality. Contribute to study scope and provide approvals within delegated authority; contribute to vendor selection, contracting, and ongoing oversight to ensure quality, compliance, and performance Identify risks and issues related to program deliverables; develop and implement mitigation and action plans. Act as the point of escalation for clinical study teams for risk and issues related to clinical studies, sites, and vendors. Drive operational excellence across clinical programs through cross-functional collaboration with Clinical Development, Data Management, Biostatistics, Regulatory, and other stakeholders. Responsible for leadership and program management of non-drug project work as assigned, e.g. cross functional improvement/change initiatives Contribute to functional and cross-functional initiatives as Subject Matter Experts Mentor, coach and support people development as appropriate Actively participate in networking both within and outside the therapeutic area, sharing best practices and lesson learnt Be an early adopter for new ways of working and act as an ambassador for change, driving the implementation and utilization of initiative outputs. Required Knowledge, Skills, and Abilities Extensive experience in clinical research within the pharmaceutical or biotechnology industry (typically 10+ years), with deep expertise in clinical operations. Proficient understanding of global clinical trial regulations, ICH/GCP guidelines, and regulatory compliance requirements Capability to interact with functional leaders and major vendors, and in some cases senior leadership, on matters concerning program strategy and execution. Proficient financial acumen in managing clinical trial budgets, forecasting spend, and making cost-effective operational decisions aligned with program goals Proven ability to collaborate cross-functionally and influence stakeholders to drive strategic and operational decisions Leadership capabilities, including the ability to mentor, influence, and drive team or matrix performance Ability to manage complex projects, prioritize competing demands, and solve problems in a fast-paced environment Required/Preferred Education and Licenses Bachelor of Science/Master of Science degree in a related discipline, or equivalent work experience. Advanced degree is preferred. #LI-Remote Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here

If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: The Global Safety Physician serves as the safety expert accountable for the global safety strategy and overall safety profile for Jazz Pharmaceuticals product/s (investigational and marketed) throughout their lifecycle. This includes supporting major pre- and post-marketing safety deliverables including signal, benefit-risk evaluation and risk management activities for specific products. This individual must effectively interface cross-functionally at all levels in the organization as well as with external Regulatory Authorities. This individual will work together with PV management to ensure the safety assessment of priority product/s, including review of aggregate safety analyses and scientific literature, preparing safety reports and communicating changes in the product risk profile to internal and external stakeholders. The ability to work in a dynamic, changing environment to meet corporate and patient needs is essential. Essential Functions Job Responsibilities and Requirements: Lead the preparation and review of safety-related section(s) for product/s. Documents include review of specific clinical, regulatory, and scientific documents including protocols, informed consent/assent forms, case report forms (CRFs), statistical plans, clinical study reports/synopses, integrated summaries of safety, New Drug or Biologic License Applications (NDA/BLA), Marketing Authorization Applications (MAA), Common Technical Document (CTD) submissions, Regulatory Agency responses, IRB/EC requests, briefing books, manuscripts/journal articles and other documents as needed, ensuring safety profile reflected for assigned product/s. Be a key member, as the safety representative, to a Global Regulatory Team and to a Core Development Team. Interface with Risk Evaluation and Mitigation Strategy (REMS) team to optimize risk management of assigned products from a PV perspective. Where relevant, support creation and maintenance of Company Core Safety Information (CCSI) and ensure implementation of CCSI in all Reference Safety Information (RSI) including Investigator Brochures (IBs), Company Core Data Sheet (CCDS), national labels and other associated product labeling. Support review of medical/scientific literature to identify literature relevant for signal detection activities and aggregate reporting for assigned product/s, as needed. Support signal detection activities to ensure signal identification, evaluation, validation, for assigned product including individual and aggregate data analyses; interpretation of safety signals and trends; documentation and communication of safety assessments (written and verbal) of safety risks in collaboration with CRSO and PV management. Participate in or Lead a Safety Management Team (SMT) for an assigned product. Contribute to the preparation and review of pre- and post- marketing aggregate safety reports IND Annual Reports, and 6-monthly Suspected Unexpected Serious Adverse Reactions (SUSARs) Line Listing Reports and ensure consistent communication of safety profile/topics across various regulatory safety documents for assigned product/s. Contribute to preparation of Risk Management Plans (RMPs) for assigned products ensuring identification of risks, appropriate risk minimization and effectiveness measures in accord with regulatory requirements. Provide guidance with adverse event (MedDRA) and drug (WHO Drug) coding for clinical and postmarketing safety data. Demonstrate or gain knowledge of current and applicable global PV regulations and guidelines (e.g., CIOMS, EMA, FDA, ICH, etc.), SOPs and quality standards. Provide safety expertise to due diligence activities, if/ as needed. Keeps abreast of new PV/safety regulations and guidance from the regulatory authorities. Required Knowledge, Skills, and Abilities Minimum Requirements Minimum 2-5 years of Clinical Development, Medical Affairs or Drug Safety/Pharmacovigilance experience; other relevant medical affairs experience may be considered. Excellent knowledge of drug development process. Requires a high level of initiative and independence. Must have excellent written and oral communication skills, resourcefulness and personal organization skills together with demonstrated cross-functional teamwork. Computer literacy with proficiency in external Regulatory Databases, Microsoft Excel, PowerPoint and Word. Some national/international travel may be required. Leadership Skills Enterprise and Proactive Mindset—demonstrate collaborative spirit, understanding the benefit of working with others cross functionally, in a dynamic environment. Set & Achieve Goals: Understand business objectives and effectively translate them into strategies, while skillfully navigating obstacles and resistance to change. Inspire & Mobilize Others: Serve as a positive role model – create followership and effectively mobilize and influence others, both on your teams and across the organization. Understanding of target product profile; clinical designs and/or global PV regulatory environment with working knowledge of international regulations, initiatives, standards and Good Clinical and Pharmacovigilance practices (GCP, GVP). Exposure to working relationship with the FDA, EMA and other regulatory authorities is preferred. Working knowledge of safety databases (ARISg, ARGUS, or other safety database applications) and electronic data capture systems a plus. MedDRA trained and working knowledge of MedDRA and WHO Drug coding dictionaries a plus. Ability to manage multiple tasks with deadlines in fast-pace environment. Required/Preferred Education and Licenses MD required; medical licensure in at least one region preferred; clinical research and/or fellowship training in internal medicine, oncology, neurology, or other relevant specialty is a plus. #LI-Remote Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $(phone number removed) - $(phone number removed) Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis. At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here

If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. 1 Essential Functions/Responsibilities The Associate Medical Director / Global Safety Physician is responsible for implementing the global safety strategy and monitoring the overall safety profile for Jazz Pharmaceuticals products (investigational and marketed) throughout its lifecycle. This includes generating all major pre- and post-marketing safety deliverables including signal, benefit-risk evaluation and risk management activities. This individual must effectively interface cross-functionally at all levels in the organization as well as with external Regulatory Authorities. This individual, under supervision from the Senior Medical Director in Medical Safety, will work together with PV staff in managing the safety assessment of products, including review of aggregate safety analyses and scientific literature, preparing safety reports and communicating changes in the product risk profile to internal and external stakeholders. The ability to work in a dynamic, changing environment to meet corporate and patient needs is essential. Provide Medical Safety/PV inputs to the assigned products at Jazz Pharmaceuticals, which may include Clinical Development program of all phases, Investigator Sponsored, Compassionate Use, and Disease Monitoring Programs; liaise with Clinical Sciences, Clinical Operations, Medical Affairs, Biometrics, Regulatory Affairs, Contract Research Organizations (CROs), Data Monitoring Committees (DMCs) and other entities to contribute to overall study execution while ensuring safety strategy and operational excellence Provide Medical safety/PV inputs to Jazz Pharmaceuticals Commercial organization to support global launch activities for assigned products Participate in the preparation and review of safety-related section(s) for clinical, regulatory, and scientific documents including protocols, informed consent/assent forms, case report forms (CRFs), statistical plans, clinical study reports/synopses, integrated summaries of safety, New Drug or Biologic License Applications (NDA/BLA), Marketing Authorization Applications (MAA), Common Technical Document (CTD) submissions, Regulatory Agency responses, IRB/EC requests, briefing books, manuscripts, journal articles and other documents as needed, ensuring safety profile reflected for assigned products Collaborate in the creation and maintenance of Company Core Safety Information (CCSI) and with the Jazz Labeling Committee ensure implementation of CCSI in all Reference Safety Information (RSI) including Investigator Brochures (IBs), Company Core Data Sheet (CCDS), national labels and other associated product labeling Perform review of medical/scientific literature to identify literature relevant for signal detection activities and aggregate reporting for assigned products, as needed Conduct signal detection activities to ensure signal identification, evaluation, validation, for assigned products including individual and aggregate data analyses; interpretation of safety signals and trends; documentation and communication of safety assessments (written and verbal) of safety risks in collaboration with key internal/external stakeholders Chair the Safety Management Team (SMT) of products under authority and participate in other executive forums for assigned products Serve as the signatory and overseer of the preparation and review of pre- and postmarketing aggregate safety reports including Periodic Safety Update Reports (PSURs)/Periodic Benefit Risk Evaluation Reports (PBRERs), Periodic Adverse Drug Experience Reports (PADERs), Development Safety Update Reports (DSURs), IND Annual Reports, and 6-month Suspected Unexpected Serious Adverse Reactions (SUSARs) Line Listing Reports and ensure consistent communication of safety profile/topics across various regulatory safety documents for assigned products Contribute to preparation of Risk Management Plans (RMPs) for assigned products ensuring identification of risks, appropriate risk minimization and effectiveness measures in accord with regulatory requirements Provide guidance with adverse event (MedDRA) and drug (WHODrug) coding for clinical and post-marketing safety data Demonstrate knowledge and ensure compliance with current and applicable global PV regulations and guidelines (e.g., CIOMS, EMA, FDA, ICH, etc.), SOPs and quality standards; active involvement in inspection readiness activities, internal audits and external inspections Represent PV in cross-functional forums and committees involving products under responsibility to achieve the Company’s goals Contribute to key performance indicators to ensure PV excellence Maintain knowledge of Jazz Pharmaceuticals indications for investigational and/or marketed products assigned Keeps abreast of new PV/safety regulations and guidance from the regulatory authorities 2 Required Knowledge, Skills, and Abilities Understanding of global PV regulatory environment with working knowledge of international regulations, initiatives, standards and Good Pharmacovigilance practices (GVP) including but not limited to Americas and European Union, territories including an understanding of case processing procedures and other pharmacovigilance processes Working knowledge of safety databases (ARISg, ARGUS, or other safety database applications) and electronic data capture systems MedDRA trained and working knowledge of MedDRA and WHO Drug coding dictionaries Working experience with PV audit process with active participation in Regulatory Authority Inspections is preferred Ability to manage multiple tasks with deadlines in fast-paced working environment Knowledge of drug development process Requires a high level of initiative and independence Must have excellent written and oral communication skills, resourcefulness and personal organization skills together with demonstrated cross-functional teamwork Computer literacy with proficiency in external Regulatory Databases, Microsoft Excel, PowerPoint and Word Some national/international travel may be required 3 Required/Preferred Education and Licenses MD required (or equivalent); medical licensure in at least one state preferred; clinical research and/or fellowship training in internal medicine or neuroscience, hematology/oncology or other relevant specialty is a plus Minimum 3 years of Drug Safety/Pharmacovigilance (PV) experience or 3 or more years clinical development experience. Other relevant experience may be considered #LI-Remote Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $(phone number removed) - $(phone number removed) Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis. At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here

Complaints Coordinator Pay Rate: £16.23 PAYE or £20.51 Umbrella per hour Job Type: Temporary till October 2026 Start date either: 20th July or 27th July 2026 Training in Ealing for 2 days (travel paid for) Location: Remote Working Positions Available: 14Overview We are recruiting for experienced Complaints Coordinator to join a busy customer service and complaints team. This role is responsible for investigating and resolving resident complaints, ensuring fair, thorough, and timely outcomes in line with the Housing Ombudsman Complaint Handling Code. The successful candidate will have strong investigation skills, excellent written communication abilities, and experience managing complaints within a housing, public sector, contact centre, or customer service environment. You will work collaboratively with internal teams and external contractors to deliver positive customer outcomes while identifying opportunities for service improvement. Day-to-Day Responsibilities Investigate resident complaints thoroughly, gathering and analysing relevant information to reach fair and balanced resolutions Manage complaints in accordance with the Housing Ombudsman Complaint Handling Code and organisational policies Liaise with internal departments, stakeholders, and external contractors to obtain evidence and progress investigations Draft clear, professional, and comprehensive complaint responses Maintain accurate records of all complaint activities and customer interactions within CRM systems Ensure complaints are managed within agreed service level agreements (SLAs) Escalate complex cases where appropriate and provide recommendations for resolution Identify recurring themes and trends within complaints and provide feedback to support service improvements Communicate effectively with residents throughout the complaint process, providing updates and managing expectations Support a positive complaint-handling culture focused on customer satisfaction and continuous improvement Contribute to team objectives and provide support to colleagues when requiredSkills & Experience Required Previous experience in a Complaint Investigator, Complaints Officer, Customer Relations, or similar complaints-handling role Proven experience investigating and resolving complex customer complaints Experience working within a contact centre, customer service, housing, or public sector environment Strong understanding of complaint resolution processes and best practices Excellent written and verbal communication skills Experience using CRM systems and customer service platforms Good organisational skills with the ability to manage competing priorities and meet deadlines Ability to analyse information, make informed decisions, and provide balanced outcomes Strong attention to detail and record-keeping skills Competent using Microsoft Office applicationsKey Competencies Customer-focused approach Strong investigative and problem-solving skills Excellent written communication and report-writing abilities Ability to manage sensitive and challenging conversations professionally Resilient and calm under pressure Strong organisational and time management skills Able to work independently and manage a high-volume workload Collaborative team player Adaptable and flexible in a fast-paced environmentTo apply for the Complaints Coordinator position, please submit your CV for consideration