Process improvement jobs in United Kingdom

Interested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services. Alexa Data Services’ mission is to provide high-quality labelled data for machine learning (ML) technologies. Key job responsibilities As Team Manager, you will be responsible for : • Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality, • Support hiring and training of new Associates, • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis, • Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities, • Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies, • Track quality and utilization metrics, • File and track tickets, following up on blocks to productivity, • Provide regular, formal & informal feedback to direct reports, • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean, • Communicate effectively in English A day in the life We are seeking an experienced team manager to join our operations in Cambridge to develop, manage, and support our Amazon Data Services team with Speech and language solutions. About the team The ADS team researches and delivers high-calibre multi-language Text-to-Speech technology, leading to voice quality and accuracy. • Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management., • Proficiency verbal and written communication skills in English, • Experience in understanding performance metrics and developing them to measure progress against key performance indicators, • Experience with process improvement/quality control tools and methods, • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues, • Excellent communication, strong organizational skills and very detail-oriented, • Strong interest in hiring and developing people in their respective roles, • Leadership experience in coaching and performance management, • Experience in managing process and operational escalations • Experience with aspects of speech and language technology, • Fluency in a foreign language (German, French or Italian) is a plus, • Experience in practical application of methodologies such as Kaizen, six sigma, or lean Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (___) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ___ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is looking for an AI Content Expert II to help with annotations, content generation, and data analysis. As part of the Data Team, you will be responsible for delivering high-quality training data to improve and expand Large Language Models' (LLMs) capabilities. Note: This position is for part-time employment and is a 12 month fixed term contract. Key job responsibilities • Creating and annotating high-quality complex training data in multiple modalities (text, image, video) on various topics, including technical or science-related content, • Writing grammatically correct texts in different styles with various degrees of creativity, strictly adhering to provided guidelines, • Performing audits and quality checks of tasks completed by other specialists, if required, • Making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks, • Diving deep into issues and implementing solutions independently, • Identifying and reporting tooling bugs and suggesting improvements A day in the life As an AI Content Expert, you will be responsible for creating training data that are complex in nature and will require you to make informed and high judgement decisions in each case. You will be working closely with scientists and engineers to review and update guidelines, identify tooling improvement opportunities, and engage in conversations regarding the quality of data. About the team The team operates on a part-time, Monday through Friday schedule, working from our office. We are constantly looking for ways to improve our capabilities and deliver the best product possible. Diverse team, regular meetings, trainings, and Amazon events throughout the year await you. Contract Type: Fixed term contract • High-School or equivalent diploma., • Proven experience working with written language data, including experience with annotation, and other forms of data markup., • Strong proficiency in English. Candidate must demonstrate excellent writing, reading, and comprehension skills (C1 level in the Common European Framework CEFR scale)., • Strong understanding of U.S.-based culture, society, and norms., • Strong research skills to gather relevant information, understand complex topics, and synthesize multiple resources; understanding of basic academic integrity, i.e. plagiarism., • Excellent attention to details and ability to focus for a long period of time, • Comfortable with high-school level STEM, • Ability to effectively write and evaluate diverse subject matter across various domains, • Ability to adapt writing style to suit various style guidelines and customers., • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy, • Bachelor’s degree in a relevant field or equivalent professional experience, • Experience with creating complex data for LLM training and evaluation, • Proven experience working with command line interfaces and basic UNIX commands, • Familiarity with common markup languages such as HTML, XML, Markdown, • Familiarity with common standard text formats such as JSON, CSV, RTF, • Working knowledge of Python or another scripting language, • Familiarity with regular expressions syntax, • Familiarity with Large Language Models, • Comfort in annotation work that may include sensitive content Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (___) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ___ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is looking for an AI Content Expert II to help with annotations, content generation, and data analysis. As part of the Data Team, you will be responsible for delivering high-quality training data to improve and expand Large Language Models' (LLMs) capabilities. Key job responsibilities • Creating and annotating high-quality complex training data in multiple modalities (text, image, video) on various topics, including technical or science-related content, • Writing grammatically correct texts in different styles with various degrees of creativity, strictly adhering to provided guidelines, • Performing audits and quality checks of tasks completed by other specialists, if required, • Making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks, • Diving deep into issues and implementing solutions independently, • Identifying and reporting tooling bugs and suggesting improvements A day in the life As an AI Content Expert, you will be responsible for creating training data that are complex in nature and will require you to make informed and high judgement decisions in each case. You will be working closely with scientists and engineers to review and update guidelines, identify tooling improvement opportunities, and engage in conversations regarding the quality of data. About the team The team works strictly in the office Monday through Friday with an eight-hour shift. We are constantly looking for ways to improve our capabilities and deliver the best product possible. Diverse team, regular meetings, trainings, and Amazon events throughout the year await you. Contract Type: Fixed term contract • High-School or equivalent diploma., • Proven experience working with written language data, including experience with annotation, and other forms of data markup., • CEFR C1+ or equivalent fluency in German language, • Written and spoken knowledge of English is essential (CEFR C1), • Strong understanding of U.S.-based culture, society, and norms., • Strong research skills to gather relevant information, understand complex topics, and synthesize multiple resources; understanding of basic academic integrity, i.e. plagiarism., • Excellent attention to details and ability to focus for a long period of time, • Comfortable with high-school level STEM, • Ability to effectively write and evaluate diverse subject matter across various domains, • Ability to adapt writing style to suit various style guidelines and customers., • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy, • Bachelor’s degree in a relevant field or equivalent professional experience, • Experience with creating complex data for LLM training and evaluation, • Proven experience working with command line interfaces and basic UNIX commands, • Familiarity with common markup languages such as HTML, XML, Markdown, • Familiarity with common standard text formats such as JSON, CSV, RTF, • Working knowledge of Python or another scripting language, • Familiarity with regular expressions syntax, • Familiarity with Large Language Models, • Comfort in annotation work that may include sensitive content Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (___) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ___ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Education providers can obtain funding from central government (the Education and Skills Funding Agency (ESFA), which on the 01/04/2025 became part of the Department for Education (DfE)) to provide ‘post-16 delivery'. The DfE also devolves adult education funding, now called adult skills fund to Mayoral Combined Authorities (MCAs), including the Greater London Authority (GLA). This includes 16 to 19 study programmes, T Levels, T Levels transition programme, apprenticeships, adult education budget, adult skills fund, community learning (now called tailored learning), advanced learner loans, skills bootcamps, 16 to 19 bursary fund and free meals in further education. The Funding Assurance team examine and monitor the data reported to the ESFA, now DfE and the GLA and MCA clients to identify possible errors in the funding that has been claimed by education providers for post-16 delivery. The team therefore helps to ensure that government funding is being used as intended . As part of this team, you will therefore have an important role in helping to ensure that any improper claims for funding can be recovered by the DfE, GLA and MCAs. The role will principally involve working with the Funding Assurance Partner, Manager and other members of the close knit Funding Assurance team of specialist staff to help plan and deliver funding assurance reviews. The Funding Assurance team is typically supplemented by members of the wider Public and Social Sector Risk Consulting team during busy periods and you will therefore also feel part of this much bigger team of circa 100 staff too. You will be responsible for delivering proactive, high quality and value-added assurance over compliance with ESFA, now DfE, GLA and MCA rules to further education colleges, independent training providers and higher education institutions nationally. The role will principally involve working with the Manager to plan, co-ordinate and deliver funding assurance reviews. This will include planning and liaison with the education provider/client, preparation of working papers, briefing the team and leading fieldwork as well as quality assurance of work, providing feedback and reporting of the work. You will also have the opportunity to play a key role in development and delivery of training alongside business development activities ranging from proposals and events, to training the funding assurance team and colleagues within the Public and Social Sector Risk Consulting team. The team has experienced strong growth in recent years and is well placed to build on this further with strong opportunities in the short to medium for further progression for successful candidates. You will also be expected to contribute to the wider success of the Public and Social Sector Risk Consulting service line and help in its continuous improvement. We work in a hybrid working model, so as an Assistant Manager you will split your time between working from home, visiting the office and client sites. This role could therefore be based in Nottingham, London, Manchester or Birmingham, with travelling subject to client and business need. You will report to the Manager, Director and Partner responsible for Public Services work within Risk Consulting. • Co-ordination and support of the overall work programme for DfE, MCA and GLA funding assurance, • Leading funding assurance reviews from planning through to preparation of draft and final reports in line with agreed timescales, including any possible financial impact and clawback of funding claimed., • Planning and performance of fieldwork including liaison with the education provider/client, briefing the team, as well as lead feedback meetings with the education provider/client, • Considering the needs and skills of those under supervision, organising tasks and responsibilities., • Providing on-the-job training and supervision of junior team members during delivery of fieldwork., • Building and maintaining strong working relationships with the education provider/client, ensuring any problems or requests are dealt with promptly., • Maintaining control and stability under pressure whilst recognising the deadline or urgency to be dealt with., • Assesses and produces high quality work in line with the Firm's policy and processes, meeting relevant regulatory requirements., • Providing constructive feedback for the completion of team member performance appraisals., • Assistance on other special assignments (e.g. grant related assurance) as and when required., • Ability to make confident and clear presentations of service features and benefits to providers., • Ensures that the services provided are genuinely appropriate for the education provider/client., • Identify opportunities and prospects for new work., • Support in development and delivery of training alongside review and improvements to methodologies., • Ensure standards and procedures maintained by whole team., • Knowledge of funding assurance reviews, PDSATs and ILR data (mandatory), • Knowledge of DfE, GLA and MCA funding rules and regulatory requirements (mandatory), • Ideally holds CCAB (i.e.) ACA, CA, ACCA, IIA, other relevant qualification or qualified by experience, • Good interpersonal and client handling skills, • Experience of managing, training and coaching junior staff., • Excellent written and verbal communication and presentation skills., • Actively seeks to enhance expertise and knowledge., • Ability to develop new initiatives and methodologies., • High attention to detail, • Ability to identify issues through sound analysis and application of technical skills in all situations., • Provides assistance, shares experience, provides meaningful feedback and proactively supports the development of others., • Takes ownership of projects, effectively delegates to others within the team and takes responsibility for quality control. Both member firms share a commitment to providing an unmatched client experience, delivering audit & assurance, tax and advisory services around the world. Together, our strategic vision strives to move our clients, people, industry and communities forward. Through our reach and areas of expertise, we help organisations respond to emerging sustainability issues in the global marketplace including human rights, climate change, environmental impacts and culture. We are one diverse, multicultural, multi-generational team with a huge sense of connection and belonging. This is a place where you can take ownership of your career, get involved, believe in yourself and put your ideas into action. At Forvis Mazars, we empower our people and celebrate individuality. We thrive on teamwork and are agile. We have bold foresight and give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and have a deeper understanding, to help make an impact so that everyone can reach their full potential. Being inclusive is core to our culture at Forvis Mazars; we want to ensure everyone, whether in the recruitment process or beyond is fully supported to be their unique self. To read more about our approach ___. Our aim is to make the recruitment process as accessible and inclusive as possible - please contact us to discuss any changes you may require so we can work with you to support you throughout your application. Visit ___ to learn more.

At Forvis Mazars, we're always looking ahead, for our people, our clients and the wider world. Together, we grow, belong and impact. You'll be supported to learn, explore and develop from day one. We celebrate individuality, encourage bold thinking and believe success comes from working together. With us, you'll belong to your local team, gain global experience, and make a meaningful impact now and in the future. About The Team: ‘I have been with Forvis Mazars for nearly 12 years and during that time have been hugely impressed by our culture. We take a collaborative approach and are genuinely committed to giving people opportunities. ‘(Liz Ritchie, Partner, Head of Tax) Here at Forvis Mazars we provide bespoke advice in all areas of taxation, helping our large, listed, and international corporate clients navigate the complexities of tax legislation and deliver on their commercial strategic goals., What You'll Do: Your role as Associate Director in our Business Tax Advisory team will include: • Building relationships with our large, listed and international corporate clients,, • Advising on complex areas of legislation, • Innovating through the use of technology, • Continuous process improvement and developing our people, What You'll Bring: • ACA and/or CTA (or qualified by experience), • Extensive experience of working with a portfolio of large corporate, listed and international corporate groups providing corporate tax advisory services, • Demonstrate strong technical tax knowledge and experience, specifically with large, listed and international corporate clients;, • Experience of building new relationships and winning advisory work., • Experience of collaborating on projects with colleagues in other service lines, including but not limited to Management consulting, Risk advisory and internal audit, M&A and transactions and Technology and digital consulting.. What We Offer: Forvis Mazars is a leading global professional services network delivering quality across audit, tax, advisory and consulting. We're united by a shared purpose and a strong sense of belonging, with a culture rooted in inclusion, responsibility, and collaboration. With us, you'll be empowered to shape your career, contribute your ideas, and make a difference from day one. We embrace individuality and encourage everyone to bring their whole selves to work. Whether you're looking to stretch your potential, build meaningful relationships or be part of a diverse, forward-thinking team, this is a place where you can thrive. Salaries & Benefits: At Forvis Mazars, we pride ourselves on being a fair and competitive employer, we offer a competitive salary which are based on experience and benchmarking. We have an annual performance-based bonus, and regular salary reviews to ensure you are rewarded for your efforts. You'll enjoy hybrid working options, allowing you to maintain a healthy work-life balance, along with clear career progression opportunities that will support your growth. Our comprehensive benefits package includes wellbeing support because we believe in taking care of our people. Does this sound like the kind of place where you can thrive? Location: • Various – This role can be based in our ___, our ___, ___, ___, ___, ___, ___ or our ___, • Various – This role can be based in our , our , , , , , or our Ready to Grow, Belong, and Impact? Apply now and join us at Forvis Mazars!

Are you an experienced Payroll Manager who has worked in a payroll department serving a multi-site company where you are familiar with managing deadlines and working on multiple pay rolls at the same time? If so, join Elysium Healthcare as a Payroll Manager. As the Payroll Manager, you will be responsible for ensuring all employees are paid accurately and on time while maintaining compliance with relevant UK legislation and company policies. You will oversee the end-to-end payroll process, ensuring accurate and timely submission of statutory payments and filings to authorities like HMRC and other third parties. Alongside managing and developing the payroll team. This role plays a critical part in maintaining financial integrity, employee trust, and compliance, while supporting the Head of Payroll drive continuous improvement and system efficiencies across the payroll function. This is a hybrid role working 3 days at our Head Office in Borehamwood. As a Payroll Manager, you will be: Taking responsibility for all payroll services ensuring processes are adhered to with weekly and monthly deadlines being achieved. Leading on monthly payroll audit reporting and ensure robust internal controls and compliance are maintained. Overseeing calculations for salaries, overtime, bonuses, deductions, pensions and statutory payments (SSP, SMP, SPP etc.). Ensuring compliance with PAYE, NIC and RTI submissions, by providing accurate reconciliations, submissions, and payments to HMRC and other statutory bodies. Supervising and supporting payroll team members, providing training, guidance and performance management, carrying out regular one-to-ones, providing feedback, and supporting career development. Motivating the payroll team to deliver an excellent service and continuous improvement. Allocating tasks, set deadlines and monitor quality of outputs. Acting as the payroll subject-matter expert across the business, providing guidance and advice to managers, Finance, and People teams on payroll policies, processes, and compliance matters. To be successful as a Payroll Manager, you’ll need: Proven experience managing end-to-end payroll operations in a large, multi-sited organisation Experience in managing payrolls in the healthcare sector Experience in managing and motivating a payroll team, including training, 1-2-1, and supporting career development CIPP qualification, or equivalent, or relevant experience Strong knowledge of UK payroll legislation, tax regulations and statutory compliance, including National Minimum Wage Proficiency in payroll software (HRIS systems), e.g. Workday, Unit 4, iTrent or equivalent Knowledge of Unit 4 (D) Advance excel and data analysis skills, for reporting and reconciliations Excellent attention to detail, numeracy and problem-solving skills Strong interpersonal and communication skills to liaise effectively with staff at all levels Ability to handle confidential information with discretion and integrity Strong time management skills, with the ability set priorities and meet strict deadlines Understanding of GDPR/data protection, in relation to payroll What you will get: Annual salary of up to £54,000 The equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off! Wellbeing support and activities to help you maintain a great work-life balance. 24 hour GP Service to ensure you are the best you can be Access to Stream, to help you manage your finances Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts, special offers and much more. About your next employer: You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

The role of the Sound Supervisor is to perform sound duties at the highest level and provide supervision of the sound department's people and its systems. As part of the sound team, this role will significantly contribute to the effective and efficient delivery of sound & communications functions that service the requirements of all Sky and some third-party channels, using the resources of Sky Production Services. You will actively stay abreast of the industry to maintain Sky's position as an industry leader in sound, including planning and suggesting changes to the working practices required to maintain these standards What you'll do: • To provide professional audio services to Sky and third-party clients., • Control audio from multiple sources to a high standard to provide a cohesive and balanced program sound mix to the viewer., • Set up and operate communications systems to facilitate the effective operation of the production environment., • Work closely with Production to plan audio requirements, providing guidance and advice on the opportunities and techniques that are available to enhance the service provided., • Ensure equipment is in full working order before commencing studio shifts or travelling to outside broadcasts. Reporting technical failures through the agreed procedures and channels within Sky ", • Proactively assist in the management of technical facilities and equipment., • Help maintain , review, and develop appropriate comprehensive technical documentation., • Collaborate with other departments, including engineering, to provide and maintain our professional audio production facilities., • Supervise crews of sound staff, specifically within an operational environment., • To provide continuing guidance, instruction, and training to other members of the sound department., • Support the Team Leaders in identifying the training needs of the department, providing mentoring, and coaching where applicable., • Conduct good occupational health practices and general wellbeing at work by following Sky's Health & Safety policies and procedures. Reporting all issues to the H&S representative as appropriate, • What you'll do:, • Highly motivated, with a commitment to continuous self-improvement., • A strong work ethic, with a positive, can-do attitude., • Effective communicator who can demonstrate resilience under pressure, • Proven track record of delivering excellent sound supervising in high pressure situations, • In depth understanding of broadcast audio equipment including Riedel, RP1 and Calrec audio desks, • Well informed and up to date on broadcast developments and production processes such as remote production and I.P. delivery, • Experience of automation, outside broadcasts or remote productions, • Managing day to day relationships with clients, ensuring the delivery of the highest quality sound and communications service Sky Sports We deliver the most innovative and best Sports content experience to our customers across all platforms. We promote continuous innovation, driving value for our customers and high-quality output. Everyone is passionate about sport and proud of the work that they undertake both on screen and behind the scenes. The Rewards:" There's a reason people can't stop talking about #LifeAtSky! Our great range of rewards really are something special, here are just a few:" • Sky Q, for the TV you love all in one place", • A generous pension package", • Private healthcare", • Discounted mobile and broadband", • Access a wide range of best-in-class Sky VIP rewards and experiences" Where you'll work: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working! And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color , national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Why wait ? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please be informed that this job advert can be taken down at any point due to the high volume of applications!

Join us as a Complaints Journey Manager at Barclays where you'll be primarily responsible for delivery on the strategy, transformation, and continuous improvement of the end-to-end complaints journey across Barclays UK. This role plays a critical part in ensuring we deliver a customer experience for complaints that builds trust, strengthens advocacy and drives lasting loyalty at this important “moment of truth”. In this role, you’ll shape the complaints journey strategy to meet regulatory standards, customer needs, and business goals. You’ll lead transformation using data, insight, and design thinking to create a more seamless and empathetic experience. By embedding the voice of the customer, collaborating across teams, and driving measurable improvements, you’ll ensure complaints are handled consistently and effectively. You’ll also track key performance indicators, identify root causes, and deliver sustainable technology based solutions that make a real impact. To be successful as a Complaints Journey Manager, you should have experience with: * Demonstrated experience in customer journey management or product ownership * Deep understanding of customer experience principles and journey transformation through technology * Proven ability to lead strategic change using data, insight, and stakeholder engagement * Experience working in a complex, regulated environment with cross-functional teams * Great communication and influencing skills, with the ability to drive change and embed a culture of continuous improvement Some other highly valued skills may include: * Experience in processes to manage customer complaints and knowledge of complaint-related regulations You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in either London, Glasgow, Manchester or Northampton. Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities • Development of customer level strategies & solutions that are tailored to customers’ needs., • Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys., • Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities., • Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey., • Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product., • Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch., • Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively., • Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals. Assistant Vice President Expectations • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions., • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes, • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience., • Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

The Transformation Manager role plays a crucial role in driving our Business Process Management (BPM) practices and integrating newly acquired businesses into Aristocrat’s global operations. This position offers an outstanding opportunity to lead efforts in harmonizing processes, systems, and governance structures, ensuring alignment with Aristocrat’s strategic goals. As part of the Global Strategy Delivery organization, you will play a vital role in crafting the direction and improvement of our performance over time. Ambitious individuals with a strong background in transformation or integration are encouraged to apply for this challenging yet rewarding position. What You'll Do * Support post-merger integration initiatives across Aristocrat * Evaluate and match business procedures to Aristocrat's worldwide benchmarks * Identify gaps, redundancies, and opportunities for harmonization * Collaborate with functional leaders to implement integration plans * Develop and manage integration roadmaps, timelines, and important metrics * Facilitate workshops and working groups to drive alignment and adoption * Support change management and communication strategies * Monitor integration progress and report outcomes to senior leadership What We're Looking For * Bachelor’s degree or equivalent experience in Business, Strategy, or a related field * Established track record in business process management, particularly in a transformation or integration environment (5 or more years of experience) * Experience collaborating in global environments with diverse collaborators * Excellent project management, workshop facilitation, and communication skills * Familiarity with BPM tools and integration frameworks * Ability to navigate ambiguity and achieve results in complex environments * Lean Six Sigma certification or practical experience in applying Lean Six Sigma principles is preferred * Experience in technology, gaming, or digital product environments preferred Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V * World Leader in Gaming Entertainment * Robust benefits package * Global career opportunities Our Values * All about the Player * Talent Unleashed * Collective Brilliance * Good Business Good Citizen Travel Expectations None Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Amazon is looking for an AI Content Expert II to help with annotations, content generation, and data analysis. As part of the Data Team, you will be responsible for delivering high-quality training data to improve and expand Large Language Models' (LLMs) capabilities. Key job responsibilities • Creating and annotating high-quality complex training data in multiple modalities (text, image, video) on various topics, including technical or science-related content, • Writing grammatically correct texts in different styles with various degrees of creativity, strictly adhering to provided guidelines, • Performing audits and quality checks of tasks completed by other specialists, if required, • Making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks, • Diving deep into issues and implementing solutions independently, • Identifying and reporting tooling bugs and suggesting improvements A day in the life As an AI Content Expert, you will be responsible for creating training data that are complex in nature and will require you to make informed and high judgement decisions in each case. You will be working closely with scientists and engineers to review and update guidelines, identify tooling improvement opportunities, and engage in conversations regarding the quality of data. About the team The team works strictly in the office Monday through Friday with an eight-hour shift. We are constantly looking for ways to improve our capabilities and deliver the best product possible. Diverse team, regular meetings, trainings, and Amazon events throughout the year await you. Contract Type: Fixed term contract • High-School or equivalent diploma., • Proven experience working with written language data, including experience with annotation, and other forms of data markup., • CEFR C1+ or equivalent fluency in German language, • Written and spoken knowledge of English is essential (CEFR C1), • Strong understanding of U.S.-based culture, society, and norms., • Strong research skills to gather relevant information, understand complex topics, and synthesize multiple resources; understanding of basic academic integrity, i.e. plagiarism., • Excellent attention to details and ability to focus for a long period of time, • Comfortable with high-school level STEM, • Ability to effectively write and evaluate diverse subject matter across various domains, • Ability to adapt writing style to suit various style guidelines and customers., • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy, • Bachelor’s degree in a relevant field or equivalent professional experience, • Experience with creating complex data for LLM training and evaluation, • Proven experience working with command line interfaces and basic UNIX commands, • Familiarity with common markup languages such as HTML, XML, Markdown, • Familiarity with common standard text formats such as JSON, CSV, RTF, • Working knowledge of Python or another scripting language, • Familiarity with regular expressions syntax, • Familiarity with Large Language Models, • Comfort in annotation work that may include sensitive content Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (___) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ___ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

My client, a leading global hedge fund, is seeking a DevOps Engineer to join their Platform Engineering team in London. Working alongside software and cybersecurity engineers, you’ll help design, build, and automate a hybrid multi-cloud estate across AWS and Azure—enhancing CI/CD pipelines, observability, and developer experience. You’ll take ownership of business-critical infrastructure, shaping cloud strategy end-to-end and collaborating with global teams across the US and Europe to drive efficiency and innovation at scale. Key Responsibilities • Design, build, and maintain DevOps infrastructure across AWS, Azure, and hybrid environments., • Develop and optimise CI/CD pipelines to accelerate and secure deployments., • Automate provisioning and monitoring using Terraform, PowerShell, Python, and Kubernetes., • Drive DevOps best practices, standardisation, and process improvement across teams., • Collaborate with stakeholders to deliver scalable, efficient solutions supporting trading and risk platforms. The ideal candidate will be experienced in delivering infrastructure as code using Terraform or CloudFormation, managing containerised environments with Docker and Kubernetes, and building robust CI/CD pipelines through tools such as Azure DevOps, GitHub Actions, or Octopus. You’ll also be adept at automating workflows in Python or PowerShell and implementing modern observability solutions including DataDog, OpenSearch, and LogicMonitor. This is a rare opportunity to join a high-performing, global hedge fund where technology and engineering directly drive investment performance and operational scale. To ensure the right candidate is hired compelling compensation and industry-leading bonuses are offered. Apply now via the link below or send your resume directly to

Salesforce Software Tester – Salesforce Platform Application - Location: Fully remote or London Hybrid Salary: £35,000 - £40,000 We are working exclusively with a well-established not-for-profit technology provider who are looking to add a Software Tester to their Product Team. This organisation develops and delivers a specialist client-recording system built on the Salesforce platform, and they are seeking a dedicated tester to ensure product quality and reliability as the solution continues to evolve. The Role As a Software Tester, you will play a key role in ensuring the delivery of high-quality software to a wide range of customers. You will work closely with the Product Manager, Quality Assurance Lead, and wider technical team to test new and updated functionality, investigate bugs, and contribute to the ongoing improvement of testing processes. This is a fantastic opportunity to work on a Salesforce-based application that makes a real difference, while also gaining exposure to automation and complex system testing. Key Responsibilities • Review, Redefine and renew business specs, • Define testing requirements and design test cases, • Execute manual and automated tests across the product, • Investigate, reproduce, and validate fixes for complex bugs, • Be responsible for the upkeep of test scripts, • Manage issue tracking and updates for bugs, • Provide clear, regular updates to stakeholders on testing progress, • Work collaboratively with the Product and Technical teams to shape testing strategies, • Support additional software projects when required About You We are keen to speak with testers who can demonstrate: • Strong experience in software testing, ideally with exposure to Salesforce or cloud-based applications, • Ability to create, execute, and document test cases, • Familiarity with automation frameworks and test scripting, • Strong problem-solving and investigative skills, • Excellent communication and collaboration abilities, • A proactive approach, with the ability to plan and prioritise your workload effectively If this opportunity sounds exciting to you or anyone you know don't hesitate to get in touch by either applying or through my email below and be quick as interviews are currently in the process! E:

Role – Sr. Technology Architect Technology – Data Modelling, ERWIN Modelling, Azure Architect, PySpark Location – UK(London) Job Description Data Architect should have key understanding of building Data Models, Experience in Data Architecting and Engineering space on Spark, Pyspark, ADF, Azure Synapse and Data Lake. Your role In the role of a Sr Technology Architect, you will primarily be responsible for identifying best-fit architectural solutions for one or more projects; develop design of application, provide regular support/guidance to project teams on complex coding, issue resolution and execution As a thought and solution leader, you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives, client discussions, in-house capability building. You will have the opportunity to shape value-adding solutions that enable our clients to meet the changing needs of the global landscape. Responsibilities Define the overall data architecture strategy aligned with business transformation goals · Design scalable, secure, and integrated data models / assets · Define and build Data Modelling and architecture Framework. · Ensure data governance, quality, and compliance across all assets · Experience developing and deploying data intensive application across multiple projects · Involve in Discovery / solution planning discussions to define the solution roadmap. · Guide the integration of legacy systems with new data pipelines and reporting/Analytics tools Required · Should have hands on experience in Information Technology in technical design and architecting solutions. • Hand on experience in technology consulting, enterprise and solutions architecture and architectural frameworks, Data Modelling, Experience on ERWIN Modelling., • Hands on experience in ADF, Azure Databricks, Azure Synapse, Spark, PySpark, Python/Scala, SQL., • Hands on Experience in Designing and building Data Lake from Multiple Source systems/Data Providers., • Experience on Data Modelling, architecture, implementation & Testing., • Experienced in designing & implementation of End-to-End Data Engineering process using Azure Data Engineering Technologies for distributed systems., • Hands-on experience in data ingestion from various structured & unstructured data sources and also on Batch & Real-Time ingestion. · Good understanding of maintaining Security for cloud applications. · Experience in Clustering & providing performance improvement ideas · Experience in interacting with business customers, IT personnel and members of the IT management team • Good understanding of different project management methodologies including agile and waterfall, • Possesses outstanding analytical and conceptual thinking skills, ability to influence partners and work closely with them to resolve acceptable solutions, • Knowledge and experience with full SDLC lifecycle., • Knowledge on data governance, quality, and compliance across all assets, • Working knowledge of application and system availability, scalability, and distributed data platforms Preferred · Should have excellent Verbal and Written Communication Skills. · Should have excellent problem-solving skills · Responsible for mentoring team members · Nice to have understanding of APIs and how to use them. · Ability to work in team in diverse/ multiple stakeholder environment · Experience and desire to work in a Global delivery environment Personal Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include: · High analytical skills · A high degree of initiative and flexibility · High customer orientation · High quality awareness · Excellent verbal and written communication skills Why Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. “All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

Job Title: Head of CRM Location: London – 3 days every other week (hybrid) Package: £75,000–£85,000 base + 20% bonus Overview: We’re working with a leading UK-based digital financial services company that’s on an exciting journey toward profitability and scale. They’re looking for a Head of CRM to take full ownership of their customer engagement platform and play a pivotal role in shaping how millions of customers experience their brand. This is a hands-on leadership position where you’ll combine creativity, data, and technology to drive retention, engagement, and customer lifetime value across all lifecycle touchpoints. The Team: You’ll report directly to the Chief Customer Officer, leading a small but highly capable team consisting of: • A technically skilled CRM Executive (future manager potential), • A Front-End Developer focused on email templates and landing pages You’ll collaborate cross-functionally with senior stakeholders across Data, Analytics, Engineering, and Marketing, ensuring CRM initiatives are insight-led and technically sound. Responsibilities: • Own and manage the CRM platform (Braze), acting as both strategist and technical lead, • Design and deliver automated lifecycle and marketing campaigns, • Partner with Data and Analytics teams to create actionable insights and customer segmentation strategies, • Drive continuous improvement in customer engagement, retention, and conversion, • Manage, mentor, and develop the CRM team to ensure scalable best practices, • Troubleshoot and optimise campaign workflows using HTML, JavaScript, and Liquid where necessary, • Serve as the internal CRM subject matter expert and champion a test-and-learn culture About You: • Experienced in CRM management within a B2C digital or fintech environment, • Strong working knowledge of Braze (or a similar enterprise-level CRM platform), • Confident working with data, customer segmentation, and campaign analytics, • Comfortable with technical troubleshooting and have exposure to HTML, JavaScript, Liquid, and Power BI, • A creative, customer-led thinker who’s passionate about delivering exceptional user experiences, • Pragmatic, hands-on, and thrives in fast-moving, entrepreneurial environments, • Natural communicator who can build trusted relationships across teams The Impact: This is not a “strategy-only” role — you’ll be at the heart of building and delivering the customer engagement roadmap. You’ll shape how CRM drives retention and revenue while helping scale the function. There’s also room to expand the team with up to two additional hires next year, giving you the opportunity to grow and structure the CRM capability around you. If you’re someone who loves building, optimising, and truly owning the CRM experience — this is an opportunity to make a tangible impact in a high-growth business. The Recruitment Process: • Technical interview with two team members (CRM Lead and Senior Lifecycle Manager), • Stakeholder interview with Data and Analytics (onsite), • Final interview with the Chief Customer Officer + meet the wider team (onsite) Interested? Please apply for the position or send your CV to

Role Overview An experienced Anaplan Model Builder to own and develop FP&A models, collaborating across Finance, Transformation, Reporting, Regional Business Partners, and Technology teams. You will enhance and maintain Anaplan models to improve reporting, forecasting, and enable self-service analytics—driving efficiency and automation across Finance. Key Responsibilities • Model Development: Design, build, and maintain Anaplan models for FP&A and wider Finance use cases., • Expert Guidance: Act as a trusted Anaplan authority, mentoring and leading other Finance Page Builders., • User Experience: Ensure models are intuitive, user-friendly, and enable self-service decision-making., • Process Improvement: Identify and deliver opportunities to streamline models and enhance functionality., • Data Integration: Manage links between the data warehouse and Anaplan to maintain accuracy and reliability., • Stakeholder Collaboration: Partner with Finance and Tech stakeholders to align priorities and develop valuable use cases., • Best Practices: Promote model design best practices and foster a collaborative, inclusive culture. Key Stakeholders • UK Finance teams (Reporting, Transformation, Business Partners, CFO), • Group Finance, • Technology/Data teams, • Central cost owners Requirements • Proven hands-on Anaplan model building experience, including module and UX development for Finance., • Anaplan Model Builder certification (Level 3 preferred)., • Strong understanding of budgeting, forecasting, and reporting processes., • Ability to convert complex data into actionable insights for strategic decision-making., • Experience engaging with senior stakeholders across functions., • Proactive approach with passion for efficiency, automation, and enabling end-users. The Company • Purpose-driven culture with strong values., • Relaxed yet ambitious working environment., • Opportunity to shape Finance systems at scale., • Room for learning, growth, and tangible impact in a collaborative team.

As a Mid–Senior Business Analyst, you will lead the analysis and design of digital transformation initiatives, primarily on ServiceNow, with potential involvement in other platforms such as SAP. You’ll be responsible for translating client strategy into actionable requirements and solution designs that drive measurable outcomes. Your tasks will include conducting discovery workshops, mapping processes, documenting user stories and acceptance criteria, designing platform capabilities, and supporting delivery through sprint planning, testing, and hypercare. You’ll also contribute to continuous improvement efforts and, on occasion, support pre-sales activities or review statements of work. You’ll work closely with clients across industries, as well as internal teams including solution architects, developers, and project managers, to ensure that solutions are pragmatic, scalable, adding value to our clients, are aligned with best practices and ensure a successful project delivery. Key Responsibilities • Lead client discovery workshops, stakeholder interviews, and process mapping to define current and future states., • Document, and prioritise business and technical requirements into user stories, acceptance criteria, and solution artefacts., • Design solutions with a strong focus on ServiceNow modules including IRM, ITSM, HRSD, and CSM., • Conduct gap analysis and identify areas for process improvement., • Advise clients on platform capabilities and leading practices, especially in IRM and GRC domains., • Collaborate with architects to define secure, scalable integration and data designs., • Build and maintain strong relationships with clients, ensuring their needs and expectations are met., • Produce high-quality documentation though MS Products (Word, Excel, PowerPoint)., • Contribute to proposals, statements of work, and client-facing deliverables with commercial awareness., • Ensure governance, risk, compliance, and change management considerations are embedded throughout the delivery lifecycle. Qualifications • Bachelor’s degree in Business, Information Systems, Computer Science, or a related field., • Advanced certifications in Business Analysis or related disciplines are a plus. Experience • 7+ years in enterprise IT consulting or digital transformation, with demonstrable experience across platforms, especially ServiceNow., • Preferred hands-on experience with ServiceNow modules such as IRM, ITSM, ITOM, HRSD, SecOps, and CSM., • Experience in Integrated Risk Management (IRM) implementations is highly desirable. Skills & Competencies • Advanced requirements engineering: user stories, acceptance criteria, process modelling, and traceability., • Strong stakeholder engagement and facilitation skills across executive and technical audiences., • Ability to produce clear documentation that reduces rework and accelerates delivery., • Strategic thinking with a consultancy mindset and commercial acumen., • High emotional intelligence and persuasive communication skills., • Comfortable advising clients on platform capabilities and transformation strategy. Language Requirements • Fluent in English (spoken and written)., • Additional language skills are a plus, especially for global client engagements. Additional Requirements (but not essential) • Certifications in Business Analysis (e.g., CBAP, BCS), Stakeholder Management, or Change Management are advantageous, but not mandatory., • ServiceNow certifications (e.g., CSA, CIS–Risk and Compliance) are preferred but not mandatory., • Experience in regulated or complex enterprise environments (e.g., financial services, healthcare, public sector) is a strong plus.

Our Brand Russell & Bromley is the destination for luxury footwear and accessories made for everyday life. Combining European craftsmanship with a British edge, we empower people to feel exceptional every day. Founded in 1880 from a family love story, we remain independent and proudly British, with over 40 stores across the UK and Ireland. Now entering an exciting new era - Vision 2030 - we’re transforming our brand and expanding our reach beyond the high street, building an omnichannel experience that takes Russell & Bromley to new audiences and markets. The Opportunity Playing a critical role in ensuring the smooth execution of our production processes, this position supports everything from supplier management and quality tracking to logistics coordination. Reporting directly to the Product Director, you’ll take a hands-on approach to tracking production schedules, monitoring supplier performance, and maintaining seamless communication between internal teams and external manufacturing partners. You’ll collaborate closely with our supply chain, warehouse, product, merchandising, allocations, and finance teams to streamline operations and drive efficiency, ensuring every product arrives on time, to our quality standards, and in line with global regulatory and sustainability requirements (including REACH). The Core Responsibilities At Russell & Bromley, we’re an evolving business, working hard to deliver our Vision 2030. That means what you’re up to day-to-day may vary as we continue to transform. However, your core focus will include: Production Management & Scheduling • Oversee the end-to-end production process, ensuring product is delivered on time, to standard and within agreed budgets., • Own the production critical path, tracking milestones, anticipating challenges, and resolving issues before they impact delivery., • Book all factory manufacturing slots in line with forecast volumes and timelines., • Issue and manage bulk purchase orders, ensuring all details are accurate and compliant., • Negotiate final buy prices in accordance with confirmed orders., • Monitor and problem-solve throughout the production process, maintaining close communication with suppliers and internal teams. Supplier & Supply Chain Management • Take ownership of the supply chain, managing onboarding, partnership agreements, and ongoing supplier relationships., • Collaborate with suppliers to ensure x-factory dates are achieved and expectations are met., • Set up and manage the bulk intake tracker, coordinating inbound shipments with logistics, warehouse, and finance., • Conduct supply chain analysis and drive continuous improvement actions., • Organise factory visits, audits, and compliance assessments as required., • Maintain detailed supplier records, including contracts, lead times, and delivery performance., • Gather and analyse supplier performance data, providing insights and recommendations to the Product Director. Quality, Compliance & Sustainability • Ensure all materials and finished products comply with REACH and other relevant industry standards, in partnership with CSR., • Oversee packaging and labelling compliance, meeting both internal and retail partner standards., • Implement and uphold quality control standards across all production batches., • Ensure all production meets compliance and sustainability guidelines across all markets. Logistics & Coordination • Coordinate weekly with the warehouse and factories to manage production intake and resolve logistical challenges around materials, trims, and finished goods., • Maintain accurate records of purchase orders, invoices, and production agreements., • Prepare weekly and monthly reports summarising key production updates for the Product Director., • Manage production meetings and drive effective communication between cross-functional teams., • Support and complete ad hoc projects or tasks that contribute to operational excellence. About you: We’re looking for someone who brings both expertise and curiosity, someone who thrives in an evolving environment and is excited to help shape the future of production at Russell & Bromley. You’ll bring: • 6+ years experience in footwear, accessories or apparel production, logistics, or supply chain., • A strong understanding of end-to-end production processes, manufacturing timelines, and supplier management., • Proven experience working with European and global suppliers., • High proficiency in Microsoft Excel and a data-driven approach to tracking and reporting., • Exceptional attention to detail and accuracy across all aspects of production., • The ability to multitask, prioritise, and stay calm under pressure in a fast-moving environment., • A collaborative mindset, you work well with cross-functional teams and contribute positively to shared goals., • Flexibility and adaptability, embracing change as the business evolves., • Willingness and ability to travel when required to visit suppliers and partners., • A passion for developing and supporting others, acting as a mentor to members of the team. Added bonus if you have: • A working knowledge of Spanish, Italian, or Portuguese., • Experience within a medium-to-high volume UK retail business. At Russell & Bromley we are an equal opportunities employer and we value diversity and inclusion in our team. We encourage applications from candidates with diverse backgrounds and identities. If you need any reasonable adjustments during the hiring process please let us know by email.

Oracle Cloud Security Consultant Overview: We are seeking an experienced Oracle Cloud Security consultant to support the review, design, and implementation of security controls within the Oracle Cloud ERP (Fusion) environment. The contractor will focus on SOX compliance, segregation of duties (SoD), and access control governance to ensure the system meets both internal control standards and regulatory requirements. This role will partner closely with Finance, Internal Audit, Compliance, and IT teams to deliver a secure and compliant Oracle Cloud environment. Key Responsibilities: • Security Design & Configuration, • Review and enhance Oracle Cloud ERP role-based access controls (RBAC)., • Develop and implement segregation of duties (SoD) frameworks and rulesets., • Configure user roles, data access sets, and privileges to align with security principles., • Support remediation of access conflicts and toxic combinations., • Compliance & Audit Support, • Ensure alignment with SOX controls and company compliance standards., • Collaborate with Internal Audit and Compliance teams to provide evidence and documentation., • Assist in quarterly and annual access certification processes., • Support external audit activities and respond to security audit queries., • Governance & Process Improvement, • Develop and document Oracle Cloud security policies, procedures, and standards., • Implement automated controls where possible to reduce manual effort., • Recommend process improvements for user provisioning, deprovisioning, and access reviews., • Educate business and IT teams on SoD and compliance requirements., • Change & Project Support, • Participate in project initiatives impacting security (e.g., module rollouts, role redesigns)., • Support security testing and validation as part of change management., • Provide subject matter expertise on Oracle Cloud ERP security best practices. Required Skills & Experience: • Technical Expertise, • Strong hands-on experience with Oracle Cloud ERP Security (Fusion Financials, Procurement, HCM preferred)., • Deep understanding of role-based access control (RBAC) and data security policies., • Experience defining and managing segregation of duties (SoD) rulesets within Oracle Cloud., • Proficiency in security tools such as Oracle Risk Management Cloud (RMC) or third-party SoD solutions., • Compliance Knowledge, • Demonstrated experience with SOX (Sarbanes–Oxley) compliance, ITGCs, and access control frameworks., • Understanding of COSO, COBIT, or similar internal control frameworks., • Professional Skills, • Strong analytical and problem-solving skills with a detail-oriented approach., • Excellent stakeholder communication — able to bridge IT, audit, and business perspectives., • Proven ability to work independently and deliver under tight timelines. Preferred Qualifications: • Oracle Cloud certifications (e.g., Oracle Cloud Security, Oracle Risk Management Cloud), • Prior experience in a Big 4, consultancy, or regulated enterprise environment.

Market Performance Data & MI Senior Analyst (FTC) / London / 6 months FTC / Start Immediate Role will go perm after 6 months Accountabilities: • Lead the preparation a variety of qualitative and quantitative reports and management information, for internal and external stakeholders ensuring outputs are accurate, insightful, and aligned with strategic priorities. Work closely with colleagues of all levels to compile and sign submissions off., • Responsible for manipulating data, producing insight and recommendations to ensure effective and informed decision making, and to communicate key messages in terms of performance management process, and syndicate and class of business performance etc., • Design and deliver high-impact MI and analytics, providing expert-level analysis and actionable insights to the Senior Leadership Team. Use knowledge of the Client's and wider insurance market to interpret trends, identify risks and opportunities, and make strategic recommendations., • Own the end to end MI process within the Office of the Chief of Market Performance, including data extraction, production, analysis and visualisation. Ensuring reporting is timely, relevant and supports market performance oversight at market, syndicate and class levels., • Responsible for the creation and collation of MI for the Market Performance SLT, working with the individual Directors to ensure MI is reflective and informative of their area. Responsible for production and collation of monthly/quarterly reporting packs at market, syndicate or class level, bringing a sophisticated approach to analytics in conjunction with Portfolio Analytics team to identify performance drivers and make recommendations for appropriate action plans or objectives., • Support external and internal communications, in collaboration with the Market Performance Business Manager, by providing data driven insights, analysis and visual materials for external and internal presentations (including market messages, speeches, training, regulatory requests, annual results, rating agencies) on behalf of all of the Directors in Market Performance. Maintain a central library of collateral for consistency and reuse., • Drive continuous improvement in reporting and analytics, identifying areas of improvement in our reporting, dashboards, processes and applications to create efficiencies., • Extract and analyse data from key systems including Business Objects, Qlik Sense, Dynamics and other applications to support decision-making, performance monitoring and reporting. Skills • Analytical capability with strong data manipulation skills (Excel, Power BI, Qliksense), • Ability to produce clear, insightful MI and performance reports for senior stakeholders, • Strong communication skills – able to summarise complex data into compelling narratives, • High attention to detail, demonstrating thoroughness and accuracy, • Excellent organisational skills, with the ability to work under pressure and manage multiple priorities, • Effective relationship builder and sound stakeholder management skills, • Proactive and self-motivated with a continuous improvement mindset, • Skilled in creating dashboards and visualisations to support decision-making, • Ability to be creative, able to deal with complex problems and develop innovative solutions, • Confidence and experience of making informed decisions, • High level of data literacy competence for the storage, analysis, interpretation and presentation of data, including knowledge of business intelligence tools, e.g. Business Objects, QlikSense Experience • Proven experience in producing MI and preparing reporting packs to different stakeholders, • Experience in analysing market, syndicate, or class-level performance data, • Track record of supporting strategic decision-making through data insights, • Demonstrated ability to contribute to continuous improvement of reporting and analytics processes, • Experience working collaboratively across teams to deliver high-quality outputs, • Track record of achieving high professional standards

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Principal Data Engineer Job Type: Permanent Location: Norwich / London (Hybrid) Number of hours: 40 hours per week – full time Are you passionate about Data and Analytics? We have an exciting role for you – Principal Data Engineer. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Build strong relationships with a diverse range of stakeholders., • Gain access to endless learning opportunities., • Work closely with the range of teams within the business to bring products to life. The Role As a Principal Data Engineer, you will be responsible for the technical design, engineering quality, and delivery of data ingestion, integration, transformation, and data product pipelines. The ideal candidate will bring deep expertise in AWS cloud-native data platforms, Snowflake, and modern data engineering practices, with proven experience in banking and insurance domains. Key responsibilities: • Lead the design and development of data ingestion, integration, and transformation frameworks., • Architect and deliver data products that are modular, reusable, and aligned with business domains., • Ensure technical accountability for detailed design, engineering quality, and delivery of all data engineering solutions., • Drive continuous improvement in engineering processes to enhance efficiency, production stability, and ROI., • Manage and own the technical debt process, ensuring long-term maintainability and scalability., • Collaborate with ML and GenAI teams to operationalize models into production pipelines., • Ensure observability, data quality, lineage, and governance across the data lifecycle., • Mentor and lead a team of engineers, fostering a culture of innovation and technical excellence. Your Profile Essential skills/knowledge/experience: • Deep hands-on experience with AWS Cloud-native data platforms, including:, • AWS Glue, Lambda, Step Functions, Athena, Redshift, S3, CloudWatch, • AWS SDKs, Boto3, and serverless architecture patterns, • Strong programming skills in Python and Apache Spark, • Proven experience in Snowflake data engineering, including:, • Snowflake SQL, Snowpipe, Streams & Tasks, and performance optimization, • Integration with AWS services and orchestration tools, • Expertise in data integration patterns, ETL/ELT, and data pipeline orchestration, • Experience with data quality frameworks, metadata management, and data lineage, • Hands-on experience with machine learning pipelines and generative AI engineering, • Familiarity with DevOps practices, CI/CD for data workflows, and infrastructure-as-code (e.g., Terraform, CloudFormation)., • Proven track record of delivering data engineering solutions in banking and/or insurance environments., • Deep understanding of financial data models, regulatory compliance, and risk and fraud analytics., • Experience working with cross-functional teams in regulated, data-sensitive environments. Desirable skills: • AWS Certified Solutions Architect – Professional or equivalent, • Experience with data mesh, data product thinking, or domain-driven design, • Exposure to real-time data processing (e.g., Kinesis, Kafka), • Experience in highly regulated industries such as banking or insurance Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes. You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Next Steps Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

The Client Tempest Vane Partners are partnering with a leading global hedge fund recognised for its technology-driven investment approach and culture of innovation. Operating across global markets, the firm is powered by a lean, high-performing engineering function that places automation, resilience, and user experience at the centre of its technology strategy. What You’ll Get • The opportunity to work in a fast-paced, collaborative environment where technology is truly valued., • Exposure to a cutting-edge financial infrastructure and global technology teams., • Competitive compensation package with strong performance incentives., • Excellent benefits including private healthcare, pension, wellness initiatives, and professional development support. What You’ll Do • Drive automation and efficiency across the end-user environment using PowerShell and scripting tools with an automation mindset., • Manage and enhance Windows-based infrastructure, including Active Directory, Group Policy, DNS, DHCP, and file services., • Design scalable, secure desktop and application delivery platforms (VDI, MDM, virtualisation)., • Troubleshoot and resolve complex performance and infrastructure issues across multi-site environments., • Collaborate with engineers, vendors, and stakeholders to deliver seamless end-user experiences., • Mentor team members, share knowledge, and contribute to infrastructure improvement projects. What You’ll Need • Strong expertise in Windows Server administration and enterprise end-user computing., • Proven track record in PowerShell automation and scripting for process optimisation., • Hands-on experience with virtualisation technologies (VMware, Hyper-V) and cloud platforms (Azure or AWS)., • Understanding of infrastructure as code principles (Terraform, Puppet, or Ansible advantageous)., • Excellent communication and problem-solving skills, with the ability to thrive in a dynamic, high-performance environment., • Prior experience within financial services or another regulated industry is highly desirable.

We are seeking a proactive and experienced IT Operations Specialist to establish and manage IT infrastructure, systems, and support services for our growing UK operation and our expanding network of international offices (including locations such as Dubai, New York, and South Africa). As our first dedicated IT hire in the UK, this role requires someone who is both hands-on and strategic — capable of building systems from the ground up, delivering excellent end-user support, and playing a key role in shaping our global IT foundation. You'll act as the bridge between our UK and international teams, working closely with our overseas parent company to align systems and ensure smooth tech operations across locations. Your key responsibilities will include: • Establish and maintain IT systems, devices, user accounts, and software platforms across UK and international offices., • Design and manage secure network architecture (VLANs, Active Directory, DNS/DHCP configurations)., • Implement and oversee endpoint and enterprise security measures, enforce security policies, and ensure up-to-date compliance with regulatory standards., • Administer and optimize the Microsoft 365 ecosystem (SharePoint, Entra, Azure AD, Exchange)., • Provide responsive 1st and 2nd line support for employees across multiple time zones., • Lead consistent IT onboarding and offboarding processes globally., • Develop and enforce scalable IT policies, standards, and documentation., • Ensure systems comply with UK and international standards., • Manage vendors, software licenses, asset lifecycle, and IT budgets., • Evaluate and implement emerging technologies that improve performance, security, or scalability., • Deliver IT reporting and analytics on infrastructure health, usage trends, and compliance status., • Act as the IT liaison between UK operations and the overseas IT leadership team. We’re looking for someone with: • Proven experience in IT operations or generalist roles, especially in multi-location or fast-growing environments., • Comfortable working independently in a standalone or startup-like capacity., • Solid hands-on experience in infrastructure, networking, cybersecurity, and cloud tools (especially Microsoft 365 and Azure)., • Strong grasp of IT compliance frameworks., • Familiarity with enterprise tools such as ERP, asset management systems, or helpdesk platforms., • Experience with IT vendor management and cross-border support coordination., • Excellent problem-solving, documentation, and interpersonal skills., • Analytical mindset with an eye for process improvement and risk mitigation., • Adaptable and forward-thinking, with an interest in emerging technologies and digital transformation. Education and Certification • Bachelor’s in Computer Science, Information Technology, Electrical & Electronics Engineering, or a related technical field., • Experience in IT, including experience in a leadership or management role., • CCNA (Cisco Certified Network Associate), • Microsoft Certified: Azure Security Engineer Associate, • CompTIA Security+, • ISC² Certified in Cybersecurity (CC) or other relevant cybersecurity or cloud certifications Benefits and Perks of working for SFI Agri Commodities As a fairly new company, we’re still in the early stages of building out our perks and benefits, which makes this an exciting time to join us. You’ll have the opportunity to help shape our workplace culture and the kind of employee experience we create as we grow. That said, here’s what we currently offer: • Flexible, hybrid working environment, • Private medical insurance, • 25 days annual leave, • Pension, • Enhanced parental leave Equal Employment Opportunity We’re proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.

ServiceNow HR Consultant - Manager Base Location: London The KPMG Powered Enterprise function is a cornerstone of our business. We do work that matters to our local business and communities – supporting technical innovation and adoption of cutting edge solutions across the United Kingdom. Working on complex engagements for the whole of the KPMG client side business portfolio through delivery of core technology and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations. These clients trust us to get it right first time. KPMG is one of the world's largest and most respected consultancy businesses, we've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why Join KPMG Powered Enterprise function as ServiceNow HR Consultant – Manager? Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG’s six layer Target Operating Model. It enables clients to make better, faster decisions, resulting in a quicker implementation and a faster path to Return on Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective back-office. The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise though a standardised delivery model, which drives professional delivery to clients. The teams use their functional knowledge and experience (e.g. Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Workday, Oracle, Coupa) to lead and deliver client programmes, support pre-sales activities and develop improvement and extensions to Powered Enterprise. KPMG are growing their S&D - Powered Apps team to meet an ever increasing demand for our market leading services and are seeking IT management consultants with relevant expertise and experience. What will you be doing? Work closely with clients from both HR and systems backgrounds, gathering business requirements and translating them into a technical implementation. In addition to addressing HR needs by providing technical solutions of moderate complexity based on industry leading practice, you will be expected to: • Work closely with clients from both HR and systems backgrounds, gathering business requirements and translating them into a technical implementation., • Play a leading role in client meetings, facilitating workshops and maximising their productivity based on the audience, • Combine knowledge of industry leading practice and understanding of available ServiceNow products and functionality to develop and deliver end to end solutions, • Lead an offshore team to design, configure and test build components or process areas to ensure successful deployment, • Develop lasting client relationships and actively build a professional network What will you need to do it? • Experience of implementing at least one module of the ServiceNow HR application, • Certification in ServiceNow HR modules, • Background working as a Functional Consultant, advising and implementing business process changes within HR., • Demonstrable experience of leading client facing meetings and facilitation of workshops with larger groups of client teams, • Been responsible for the end to end delivery of workstreams, including leading offshore teams to design, configure and test a module or process area to successful deployment for a client Skills we’d love to see/Amazing Extras: • Consultancy background with experience assisting in pre sales and business development activities., • Previous experience gained in HR Operations from within major FTSE100 organisations, • Knowledge of the functionality of other Cloud Base HR packages eg, Oracle or Workday To discuss this or wider Technology roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG. Our Locations: We are open to talk to talent across the country but our core Tech hubs for this role is: With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. Find out more: Within Tech and Engineering we have a range of divisions and specialisms. Click the links to find out more below: • Technology and Engineering at KPMG: ___, • Technology and Engineering at KPMG:, • ITs Her Future Women in Tech programme: ___, • ITs Her Future Women in Tech programme:, • KPMG Workability and Disability confidence: ___, • KPMG Workability and Disability confidence: For any additional support in applying, please click the links to find out more: • Applying to KPMG: ___, • Applying to KPMG:, • Tips for interview: ___, • Tips for interview:, • KPMG values: ___, • KPMG values:, • KPMG Competencies: ___, • KPMG Competencies:, • KPMG Locations and FAQ: ___, • KPMG Locations and FAQ:

To be fully responsible for all areas of the production process and their ancillary operations, meeting customer delivery and quality expectations whilst maximising and continuously improving production efficiencies and minimising costs. The role is at the heart of the management team, and therefore must show consistence and measurement in decision making, whilst listening to, and respecting team opinion. KEY ACCOUNTABILITIES: • Responsibility for all areas of the production process and their ancillary operations including warehousing and shipping, meeting customer delivery and quality expectations whilst maximising and continuously improving production efficiencies and minimising costs., • Producing all monthly production and quality reports relevant to areas of responsibility., • Understanding lean principles and implement cost reduction projects and productivity improvements within area of responsibility and agree, produce and ensure adherence to all Productivity and Quality KPI’s., • Being Health and Safety focused at all times by contributing to the standards within the site and identifying any non-conforming areas, • Ensuring that all areas of responsibility retain set standards of housekeeping at all times, • Taking ownership of projects and ensuring that all project deliverables are achieved in agreed timescales, • Understanding customer requirements and liaising where required in good time with the internal customer services department when issues arise, • Owning the site planned preventative maintenance program in both the print and finishing departments by managing overhauls of key equipment, • Driving continuous improvement and best practice initiatives in the key elements of manufacturing performance, • Motivating and developing team members in order to empower the production environment to contribute fully to the business objectives with a view of recognising development opportunities, • Working with HR to ensure that all aspects of people management are carried out in line with company policies and procedures. These include conducting appraisals and performance management, absence management and conducting investigations and disciplinary where necessary., • Investigating any customer complaints by implementing corrective actions based on root cause analysis, • Supporting the Production Planner and understanding the basic elements of PSA, covering the role when required, • Validate all data taken from SFDC and prepare reports in standard format, • Managing new product introduction in area of responsibility & participate in new product design and development, • Participate in appropriate capacity planning discussions to meet output targets, • Motivating and incentivising team members with prompt customer feedback, site relevant information and improvement requirements – Clearly leading the daily management meeting, • Promoting a communicative environment within your area of responsibility and contributing to a good team spirit within the management team, • Promote a holistic team working ethic by example QUALIFICATONS: • The successful candidate should preferably have previous experience of working within a similar role gained within the manufacturing industry., • Candidates must be able to demonstrate consistent decision making, project management and problem solving skills. You will be communicating at all levels, so ability to work using your own initiative as well as part of a team is essential., • The successful candidate must be computer literate and have an understanding of computer systems., • Should possess a third level qualification, preferably to Degree level., • Have strong knowledge of Pharma / Life Sciences customer quality and delivery requirements., • Technical knowledge of Prepress, Print and Finishing would be an advantage., • Logistical, analytical and organisational skills., • Strong Engineering background highly desirable., • Knowledge of Good Manufacturing Practice (GMP)

Enterprise Architect - £70-85,000 per annum + benefits e.g. LGPS pension (opportunity for a market supplement DOE) – West London We are recruiting on behalf of a local council who are embarking on a significant digital transformation programme aimed at delivering world-class, enhanced digital services. This initiative focuses on promoting digital inclusion for residents, partners, and businesses, supported by robust, secure, and interconnected platforms. These platforms will provide essential tools to drive process efficiency and data reuse, offering deeper insights into service performance and enabling a clear understanding of the current state to inform future strategies. The Enterprise Architect will play a pivotal role in shaping the future of the council’s digital and operational landscape. Tasked with establishing and embedding the practice of enterprise architecture, this individual will serve as the strategic bridge between technology and business ambitions, working collaboratively across all directorates to ensure coherence, efficiency, and innovation. Key tasks and responsibilities: • Map the current (As-Is) system landscape across the council to identify existing technologies, integrations, workflows, redundancies, dependencies, and improvement opportunities., • Develop the target architecture (To-Be) that supports business and IT strategy., • Create and maintain roadmaps for legacy transformation and decommissioning, including detailed plans and timelines for phasing out legacy systems while ensuring continuity of operations and minimising risks., • Ensure solutions comply with legislation and cybersecurity standards., • Establish and maintain architectural principles and standards, formalising and regularly updating guidelines and best practices to ensure alignment between architecture, business needs, and technological changes., • Conduct technology risk assessments and impact analysis to evaluate risks, analyse potential impacts of architectural decisions, and develop mitigation strategies, particularly for large-scale transformations., • Lead architecture reviews and quality assurance by setting up and chairing regular review boards to assess solution designs, enforce standards, and ensure quality across projects and programmes., • Collaborate with data management teams to define data architecture, stewardship, and governance policies, ensuring data quality and compliance across systems., • Support solution architecture and delivery teams through hands-on guidance and mentorship, bridging enterprise-level strategy and technical implementation., • Monitor and report on architecture performance metrics by defining, tracking, and reporting on KPIs that measure the effectiveness, agility, and value of the enterprise architecture., • Improve user experience with modern technology and streamlined legacy systems, increasing efficiency., • Promote system interoperability across council boundaries to reduce administrative burdens and boost public engagement., • Foster a one-team culture across technology and council., • Engage in budgeting and resource planning for architecture initiatives, participating in budgeting cycles, estimating costs, and advocating for appropriate resource allocation. Key skills and experience: • Substantial experience in enterprise architecture, solution architecture, or a related field within a large and complex organisation, preferably in the public sector or local government environment, • Evidence of successfully leading architecture initiatives, technology transformation programmes, or large-scale system integrations., • Proven expertise in designing and implementing architectures for cloud platforms (Azure, AWS, GCP), modern application platforms, integration technologies, and security frameworks., • Ability to develop and articulate an enterprise-wide architectural vision that aligns with the council’s business objectives, digital strategy, and service delivery priorities., • Advanced interpersonal and communication skills, capable of building trust and influence with senior leaders, service managers, technical teams, and external partners., • Deep expertise in enterprise, solution, and technical architectures, with the ability to mentor and develop architectural talent within the council, • Understanding of financial management in public sector IT, including business case development, cost-benefit analysis, procurement, and vendor management.

Senior Process Optimisation Improvement Specialist - London Markets We are recruiting for a Senior Process Optimisation Improvement Specialist with London Markets experience to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid- 2 days a week onsite in London Key Responsibilities: * • Work with the UK & MENA Process Optimization Lead to ensure the business impact and dependencies are identified, reported on and managed at all times., • Working with the Head of Operations Excellence and multi-location key business stakeholders, to build an optimization environment which supports an ongoing programme of enhancement and efficiency., • Identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking., • Work with the UK & MENA Process Optimization Lead to secure appropriate business sponsorship for the initiatives and track through associated benefits., • Elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis., • A proven track record of defining and delivering complex optimization initiatives, • Extensive London Market/ General Insurance business analysis experience and knowledge of CI/ Lean methodologies, • Extensive experience of understanding the relationships, dependencies and impacts of change on multiple systems, teams and processes, • Experience working in large organisation – multi-national preferable but not essential, • Experience of formal change structure and disciplines, • Appreciation of various Change Management methodologies, • Strong data analysis skills, • Lean six sigma

Role: Service Delivery Manager – Public Sector Contract Rate: Up to £650/day (Inside IR35) Clearance: Active SC clearance required to start Contract Duration: Until 31st July 2026 Location: London, Birmingham, or Glasgow Working Model: Hybrid • On-site requirement: 1 day per month at client site, • Quarterly planning event: Mandatory 2-day attendance in Birmingham Role Overview: We are seeking an experienced Service Delivery Manager to oversee the delivery of managed service contracts within a public sector environment. You will act as the primary point of contact for service delivery, ensuring performance meets agreed SLAs, managing internal and external resources, and driving continuous service improvement. Key Responsibilities: • Manage service delivery to meet client SLAs, budgets, and quality standards, • Produce service reports and manage incidents, problems, and changes, • Liaise with internal teams and subcontractors to ensure seamless service delivery, • Maintain strong client relationships and act as a point of escalation, • Monitor performance and customer satisfaction, implementing recovery plans as needed, • Oversee financial health of the contract, including revenue and cost management, • Lead service reviews and chair review meetings, • Support pre-sales and bid work for new or renewed service agreements, • Participate in out-of-hours service delivery management rota as required Ideal Candidate: • Proven experience in service delivery management within the public sector, • Strong stakeholder engagement and communication skills, • Ability to manage complex service environments and third-party providers, • Comfortable working across technical and non-technical teams, • Holds active SC clearance (Home Office level) Interview Process: Single-stage interview via Teams (30–60 minutes) Reference: AMC/JWH/SDML1

Role Description: Security Analyst - Network & Endpoint / SOC Security Specialist We are looking for a highly capable and technically skilled Security Analyst to join our cybersecurity team. This role focuses on network and endpoint security operations, threat intelligence, and incident response within a Security Operations Centre (SOC) environment. The successful candidate will have hands-on experience with leading security platforms and demonstrate the ability to operate at a team lead level. Key Responsibilities: • Network Detection & Response:, • Administer and optimise Darktrace for network threat detection, model tuning, and behavioural analysis., • Investigate anomalies and escalate incidents based on network telemetry., • Endpoint Protection:, • Deploy and manage CrowdStrike Falcon agents across enterprise endpoints., • Maintain and update detection rules, ensuring alignment with threat intelligence., • Security Operations Centre (SOC):, • Act as a Level 2 SOC Analyst and Incident Handler., • Triage, investigate, and respond to security alerts and incidents., • Collaborate with other SOC team members to ensure timely resolution and documentation., • Threat Intelligence & Insider Threat Monitoring:, • Monitor threat feeds and manage Indicators of Compromise (IOCs)., • Conduct insider threat analysis and support investigations., • Cloud & Identity Security:, • Use Microsoft Sentinel for incident investigation, alert correlation, and dashboard monitoring., • Manage identity governance and conditional access policies via Microsoft Entra ID., • Monitor Entra ID logs and integrate with Sentinel for rule-based alerting., • Additional Technologies:, • Experience with Zscaler for secure web gateway and DLP., • Exposure to Google SecOps is advantageous., • Team Leadership:, • Operate at a team lead level, supporting junior analysts and coordinating operational tasks., • Essential:, • CompTIA Security+, • Microsoft Certified: Security Operations Analyst Associate (SC-200), • CrowdStrike Certified Falcon Administrator (CCFA), • Darktrace Analyst Certification (if available), • Desirable:, • GIAC Certified Intrusion Analyst (GCIA), • EC-Council Certified Threat Intelligence Analyst (CTIA), • Microsoft Certified: Identity and Access Administrator Associate (SC-300), • CISSP or equivalent foundational certification

Responsibilities: Datacenter Operations: • Oversee implementation of physical security policies and procedures., • Security & safety incident management, • Gather/Retrieve data centre reported incidents and actioning, • Access control management Manage Internal and External Access Requests • Routine Audit and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions, • Log reviews, • Authorized User Management, • CCTV and Security Camera Management, • Shipment compliance • Inbound/Outbound request Management and Compliance/Policy, • Validation and assurance of deliveries from couriers to data centre/warehouse acceptance and record • Vendor and Employee Hand Carry Security Protocols: Media Handling/Destruction • COD (Destruction/Sanitization) of Media Disk verification and Tracking, • Bad Media Monitoring/Dashboard and Process, • Destruction Vendor Operations Management, • Smart Lock Access Management, • Hardware, • Decommission, RMA, and Migration of equipment handling, • Diagnosing security hardware issues and reporting findings for escalation, • Support Datacenter by overseeing decommissions, migrations, and vendor management from a security perspective, • Support Physical Audit for Security and Compliance Operations: • Participate in improving and driving processes and standard operating procedures, • Perform the operation performance and incident review with data center providers Data Accuracy: • Have internal/external ticketing system for tracking all requests (JIRA), • Process Improvement Support Vendor Support: • Initial POC for all Edge Operations Vendor Queries relating to security/compliance, • Maintain current Access Control List and Access/Inbound/Outbound tickets, • Submit Vendor Remote Hands Requests to support physical works on site, • Perform regular audits for all site portals, inventory, and hours performed by vendors, • Schedule vendors for ERAD for Reverse logistics and oversee the activities., • QBR for all vendors Requirements: The ideal candidate will have a high-level attention to detail, security operations and project management across multiple stakeholders and time zones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions. Prior experience in a fast-paced environment is preferred with a plus in working in the Telco/Infrastructure field with security focused/priority and managing external vendors and data centres.

iVigee, a leading pharmacovigilance services and technology company focused on creating simple, powerful, and elegant drug safety solutions that span the entire drug safety life cycle, is seeking a new team member for the position of iViReg Success Genius. The ideal candidate should preferably be based in the UK or Czech Republic. We combine years of experience with the latest innovative AI technologies to create an ‘instant pharmacovigilance department’, deployable anywhere, on-demand. Our teams support clients around the world with advanced pharmacovigilance and safety data management requirements from our strategic bases in Europe and the US. iVigee: Simple. Powerful. Elegant. Purpose of the job position Responsible for ensuring customers achieve their desired outcomes while using iVigee products and services. Act as the main point of contact for clients, guiding them through onboarding, usage, and ongoing support. Foster strong customer relationships, address any concerns, and work cross-functionally with sales, marketing, and product development to improve customer satisfaction, retention, and growth. Maximize the customer's success with the product and, in turn, increase customer loyalty and long-term value for iVigee. MAJOR TASKS AND RESPONSIBILITIES: New Business Development: • Following up on inbound leads, managing RFIs, RFPS through to signed contract stage, • Running New Business Sales Campaigns to generate new leads Customer Onboarding: • Guide new customers through the onboarding process, ensuring they understand how to use the products or services effectively., • Provide training and resources to new users to maximize their understanding and ability to utilize the offerings fully. Account Management: • Maintain regular contact with customers to ensure their satisfaction and address any issues they may face with the product or service., • Manage customer accounts and records, keeping detailed notes on interactions, concerns, and solutions provided. Support and Troubleshooting: • Offer ongoing support and resolve customer issues in a timely manner, either directly or by coordinating with relevant internal teams., • Serve as the first point of contact for customer inquiries, providing assistance and escalating issues as necessary. Feedback Collection and Analysis: • Gather customer feedback on product usage, overall satisfaction, and potential areas for improvement., • Analyze customer data and feedback to identify trends and insights that could enhance the customer experience. Customer Retention and Renewal: • Implement strategies to retain customers, including proactive communication and tailored engagement initiatives., • Manage the renewal process for subscriptions or ongoing services, ensuring customers are aware of renewal terms and conditions. Upselling and Cross-selling: • Identify opportunities to upsell or cross-sell products and services to existing customers based on their needs and usage patterns., • Educate customers about additional features or products that could provide value to their business or personal use. Advocacy and Relationship Building: • Build strong relationships with customers, becoming their trusted advisor and advocate within the company., • Encourage customers to become advocates of the product or service, potentially through reviews or testimonials. Reporting and Communication: • Prepare regular reports on account status, customer satisfaction, and retention rates for internal stakeholders., • Communicate effectively across teams to ensure customer needs are addressed in line with product developments and updates., • Develop a customer roadmap for each new client detailing the desired business objectives and outcomes, track how we are delivering on our promises, and communicate the progress of this plan with the client on a regular basis. Collaboration with Other Departments: • Work closely with sales, marketing, and subject matter experts to relay customer feedback and ensure the product and service offerings meet customer needs., • Assist in the creation of case studies and customer success stories that can be used by sales and marketing teams. Professional Development: • Stay informed about industry best practices and emerging trends in customer success to continuously improve skills and knowledge., • Participate in training sessions and professional development opportunities to better support customers. SPECIFIC REQUIREMENTS FOR THE POSITION: Education • Bachelor’s degree in Business Administration, Communication, Marketing, or a related field is preferred. Experience • Experience in customer service, account management, or a related customer-facing role is highly desirable., • Familiarity with Customer Relationship Management (CRM) tools and software such as Salesforce, Zendesk, or HubSpot., • Experience handling customer queries and resolving issues. Technical Skills: • Proficiency in using CRM software to manage customer interactions and track customer data., • Basic understanding of the technical products or services offered by the company to competently address customer inquiries and provide support., • Excellent verbal and written communication skills to effectively interact with customers and relay information clearly and persuasively., • Strong analytical and problem-solving skills to diagnose issues quickly and find effective solutions., • Ability to build and maintain strong relationships with customers, fostering trust and loyalty., • Strong time management and prioritization skills to handle multiple accounts and tasks efficiently., • Willingness and ability to quickly learn new product features and updates., • Advanced literacy (Microsoft Office applications)

Job Title: SAP Governance Lead Rate: DOE Location: Hybrid x1 London Job Type : 6 month Contract (12 months with extension) My client are seeking an experienced data management professional to lead their Supply Chain and Manufacturing data stewardship initiatives. The successful candidate will be responsible for driving high-quality, well-governed data across procurement, production, logistics, and distribution processes, ensuring that data is accurate, consistent, and AI-ready. This role offers the opportunity to work closely with global and regional business functions, technology teams, and analytics experts to embed data governance, improve data quality, and enable advanced analytics and AI-driven decision-making across the supply chain and manufacturing operations. Key Responsibilities: • Lead the development and execution of a data and AI stewardship strategy for the Supply Chain and Manufacturing domain., • Ensure high-quality, well-governed data across procurement, production, logistics, and distribution processes., • Establish and maintain standards and ownership for key data objects such as Material, Vendor, Inventory, and Production data., • Partner with global and regional business functions to resolve data issues and drive consistency across markets and systems., • Collaborate with technology and architecture teams to embed data governance into ERP and supply chain platforms., • Build and manage a pipeline of data quality and AI-readiness initiatives, tracking progress through clear KPIs and scorecards., • Work with analytics and data science teams to make supply chain data structured, accurate, and AI-ready., • Maintain robust documentation, data definitions, and metadata for key processes and data flows., • Ensure compliance with governance policies, sustainability standards, and relevant regulatory requirements., • Promote data literacy and stewardship practices across supply chain, manufacturing, and operations teams. Experience and Qualifications Required: • Strong background in data management, governance, or stewardship, preferably within supply chain, manufacturing, or operations environments., • Solid understanding of SAP S/4HANA and related platforms such as planning, manufacturing execution, or logistics systems., • Proven ability to define and maintain data standards, ownership models, and metadata frameworks across complex organisations., • Experience analysing and improving data quality, collaborating with both business and technical teams to resolve issues and enhance accuracy., • Understanding of how data supports AI and advanced analytics such as predictive maintenance, demand planning, or network optimisation., • Excellent stakeholder engagement and communication skills, with experience working across global and regional teams., • Strong analytical mindset with attention to detail, process discipline, and a drive for continuous improvement., • Familiarity with data governance or data quality tools (e.g., Collibra, Informatica, Alation) and KPI-driven performance tracking., • Degree in Data Management, Supply Chain, Computer Science, Engineering, or a related field., • Experience in consumer goods, food production, or manufacturing industries is an advantage. If you feel this is an exciting opportunity for you please apply with your CV.

Role: Change Specialist (REF: 192184) Rate: up to £300 per day Location: Hybrid 4 days per week in London Sector: E-commerce Contact: Overview We are collaborating with this organization to identify a talented Delivery Specialist This essential role positions you at the forefront of operational shifts, enabling seamless integration of new practices across the company. Your expertise will facilitate transformations that not only improve organizational performance but also enhance customer service delivery Key Responsibilities • Working closely with departments to guide teams through transitions, pinpointing risks, addressing challenges, and promoting behavioral changes through effective training and communication strategies., • Leading comprehensive operational change initiatives, from scoping and planning to execution and delivery, ensuring timely and effective implementation., • Managing components of the organization's change architecture, including running product forums and providing strategic guidance to ensure effective internal communications during times of change., • Measuring the impact of changes by analyzing internal metrics, gathering customer insights, and collecting team feedback to assess performance., • Identifying improvement opportunities by analyzing processes for optimization and greater efficiency., • Encouraging collaboration across all levels, from VPs to frontline operations, acting as a prominent representative of the Change and Operations function., • Helping shape the future of the Change Team by enhancing its operational methodologies and overall impact within the organization Requirements • A minimum of 3 years of experience in change management, operations, process improvement, consulting, or business analysis., • A proactive and solution-oriented approach, with the ability to anticipate challenges and capitalize on opportunities., • Demonstrated project management capabilities and strong skills in stakeholder engagement., • Ability to thrive in fast-paced, high-performance environments while balancing strategic goals with hands-on execution., • Proficient analytical skills, particularly with data management tools (Excel/Google Sheets); familiarity with SQL is advantageous., • Excellent communication skills, capable of distilling complex ideas into digestible information to guide teams through change., • A focus on outcomes, comfort with ambiguity, and a strong attention to detail are essential.

Technical Delivery Manager Location: London (Hybrid) Salary: Up to £75,000 DOE Uneek are working with a leading professional services business who are expanding their technology team and looking for a Technical Delivery Manager to lead delivery across multiple projects and teams. This role will give you the chance to shape how delivery frameworks scale as the business continues to grow! Highlights: • Leading delivery across cross-functional technical teams, • Managing complex interdependencies between products and projects, • Driving continuous improvement of agile (Kanban) processes, • Partnering with engineers to integrate AI into development and data pipelines, • Overseeing delivery metrics, reporting, and governance, • Acting as the link between stakeholders and technical teams, • Designing scalable delivery frameworks to support future growth Requirements: • Experience leading technical delivery in fast-paced environments, • Strong knowledge of cloud platforms (Azure preferred), • Solid understanding of agile ways of working (Kanban in particular), • Skilled with JIRA, Confluence and Azure DevOps, • Comfortable managing distributed/global teams, • Financial services knowledge is desirable Interview process: • 30-minute Teams call, • Final stage face-to-face interview

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Role – Financial and Commercial Manager Location – UK (London, Leeds) Position Overview: The Financial and Commercial Manager will play a pivotal role within a large, established IT program, ensuring that all financial and commercial operations are executed to the highest standards of accuracy, transparency, and effectiveness. This position is accountable for overseeing cost-plus project level accounting, managing complex budgets, supporting the commercial strategy, and ensuring robust compliance and reporting across all financial activities associated with the program. The successful candidate will demonstrate a deep understanding of cost-plus accounting models within large-scale UK central government IT environments and possess proven expertise in commercial contract management, financial planning, and stakeholder engagement. Reporting directly to the Client Partner and working in close collaboration with cross-functional leadership teams, the Financial and Commercial Manager will be a trusted advisor, a strategic thinker, and an effective operator, ensuring that the program delivers optimal value for Infosys and the Client. Key Responsibilities • Financial Strategy, Planning, and Reporting, • Develop and implement comprehensive financial strategies that align with the overall objectives of the program., • Lead annual and multi-year budgeting processes, ensuring realistic, data-driven forecasts and effective allocation of resources., • Coordinate and manage financial modelling, scenario planning, and cost estimation exercises for existing and future workstreams., • Monitor and evaluate the financial performance of the program, recommending adjustments and corrective actions as necessary. Cost Plus Accounting Management: Oversee the end-to-end cost-plus accounting processes, ensuring all allowable costs are captured, allocated, and reported in accordance with Infosys policy and contractual requirements. Manage direct, indirect, and overhead cost allocation methodologies to ensure accuracy and transparency. Develop and refine processes for cost tracking, reporting, and reconciliation, identifying and addressing anomalies and inefficiencies. Prepare, review, and present regular cost reports and variance analyses to internal and external stakeholders. Support the audit process by providing detailed cost records, justifications, and reconciliations on demand. Commercial Management & Contract Administration: Lead or oversee the commercial management of supplier and client contracts, including negotiation, performance management, and compliance monitoring. Draft, review, and negotiate client and supplier contract amendments, ensuring robust risk management and value delivery for all parties. Monitor service-level agreements (SLAs) and key performance indicators (KPIs) for client and subcontractor contracts, escalating issues and managing disputes proactively. Ensure all contractual obligations, milestones, and deliverables are met by both internal teams and external partners. Financial Reporting & Compliance: Prepare comprehensive monthly, quarterly, and annual financial statements for the client and reports for the program, including analysis of key cost drivers, risks, and opportunities. Ensure compliance with all relevant accounting standards, regulatory frameworks, contractual requirements, and internal policies. Facilitate and support external and internal audits; coordinate responses to queries and implement audit recommendations. Maintain up-to-date knowledge of changes in cost-plus accounting regulations and standards and ensure continuous process improvement. Stakeholder Engagement & Business Partnering: Act as a strategic partner and subject matter expert to Infosys Finance, program leadership, project managers, procurement, and delivery teams. Provide financial guidance and commercial insights to enable effective decision-making and risk management. Communicate complex financial and contractual information to both technical and non-technical audiences. Build and maintain effective relationships with the Client, suppliers, auditors, and Infosys Finance. Risk Management & Continuous Improvement: Identify, assess, and mitigate financial and commercial risks across the program lifecycle. Lead root cause analysis for cost overruns or commercial disputes, implementing remedial actions as required. Champion continuous improvement initiatives in financial controls, reporting accuracy, and commercial processes. Essential Qualifications and Experience • Bachelor’s degree in accounting, Finance, Business Administration, or related discipline; professional accounting qualification (e.g., CPA, CA, CIMA, ACCA) preferred., • Experience in financial management, with substantial exposure to cost plus accounting in large-scale, large UK central government contracts., • Demonstrable expertise in commercial contract management, including negotiation, drafting, and administration of complex contracts., • Strong knowledge of cost allocation methodologies, cost modelling, and financial analysis techniques., • Experience in budget development, resource planning, and financial forecasting., • Advanced proficiency in financial management systems (e.g., Oracle, SAP, MS Dynamics) and Microsoft Excel., • Excellent communication, stakeholder management, and presentation skills., • Exceptional analytical, problem-solving, and decision-making abilities., • Sound knowledge of relevant accounting standards (e.g., IFRS, GAAP) and applicable regulatory requirements., • Prior experience in supporting or leading financial audits for major projects or programs., • Ability to thrive in a fast-paced, matrixed environment with competing priorities. Key Competencies and Attributes • Strategic and commercial acumen, with strong results orientation., • High level of integrity, objectivity, and ethical conduct., • Meticulous attention to detail, accuracy, and process discipline., • Ability to influence, lead, and engage cross-functional teams and external partners., • Innovative, proactive, and adaptable, with a commitment to continuous learning and improvement., • Strong organizational, time management, and multi-tasking skills. Reporting Lines and Relationships • Reports directly to the Client Partner., • Works closely with IT Programs Leadership, Project Managers, Procurement, and Delivery Teams., • Liaises with clients, suppliers, auditors, and relevant external regulatory authorities. Career and Development Opportunities • Opportunity to influence and drive the financial and commercial strategy of a high-profile IT program., • Exposure to complex, innovative technology environments and multi-disciplinary teams., • Clear pathway to senior leadership roles within finance, commercial, and program management domains., • Support for ongoing professional development and certification. Why Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. “All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: • Acting as the go-to escalation point for complex issues, • Managing core client infrastructure and cloud environments, • Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities • Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity., • Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM., • Provide and present clients with centralized services reports and cybersecurity reviews., • Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments., • Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting., • Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities., • Mentor and provide technical guidance to Service Desk engineers., • Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience • Proven experience in a 3rd Line / Senior Engineer role within an MSP environment, • Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune, • Excellent understanding of networking, firewalls, VPNs, and Windows Server environments, • Experience with RMM tools, security platforms, and endpoint management, • Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask, • Strong troubleshooting, analytical, and communication skills, • Ability to work independently and collaboratively across teams, • Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001, • Commitment to producing clear documentation and knowledge sharing Desirable Certifications • Microsoft Certified: Azure Administrator / Solutions Expert, • CompTIA Security+, CISSP, or similar cybersecurity qualification, • ITIL Foundation, • Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company • Join a technically strong, supportive, and collaborative team in central London, • Work across diverse clients, technologies, and industries, • Play a key role in strategic projects and continuous improvement initiatives, • Access ongoing training, certifications, and professional development opportunities, • Be part of a company that values reliability, security, and delivering excellent customer service

ITSM & Reporting Analyst Location: London or Warsaw (Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you’ll be responsible for • Develop and maintain service performance reports across Incident, Change, Problem, and Request Fulfilment, • Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments, • Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics, • Analyse service delivery trends to identify recurring issues and improvement opportunities, • Support service reviews and senior stakeholder meetings with actionable insights, • Ensure data accuracy and completeness within the ITSM platform (e.g., ServiceNow), • Validate and reconcile data for regulatory and audit reporting (PCI DSS, DORA, ACPR, GDPR), • Assist in control evidence and audit response materials related to ITSM process adherence, • Support process owners with ad-hoc reporting, metrics tracking, and trend analysis, • Contribute to post-incident reviews, change reviews, and CSI initiatives What you’ll bring • 2–4 years’ experience in ITSM reporting, operations, or service analytics, • Bachelor’s degree in IT, Business Analytics, Computer Science, or related field, • Working knowledge of ITIL (Foundation certification preferred), • Proficiency in ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management, • Strong skills in Excel (pivot tables, lookups), Power BI, and data visualisation, • Attention to detail and ability to present complex data to technical and non-technical audiences Bonus points if you have • Experience in financial services or regulated industries (banking, fintech, insurance), • Familiarity with operational risk reporting or audit processes, • Understanding of cloud-based service operations and performance monitoring, • Exposure to SQL, scripting, or automation tools (Python, Power Automate)

Contract Type: Freelance Start Date: Immediate Duration: TBC Location: UK-based with regular travel to London The Role We're recruiting for a financial services client who needs an experienced AI Product Manager to lead high-priority transformation initiatives. You'll be working on AI-driven automation projects that will significantly improve operational efficiency across critical business functions, with initial focus on risk and decisioning workflows. This is a hands-on, delivery-focused role where you'll work directly with engineering and business teams to ship AI solutions that create measurable impact. You'll have significant autonomy and direct access to senior stakeholders, operating in a fast-paced environment that values execution over process. Key Responsibilities • Lead the end-to-end delivery of AI product initiatives from discovery through to production deployment, • Define product strategy, success metrics and roadmaps for AI-enabled workflow automation, • Work closely with engineering teams to design and implement solutions using LLMs and related AI technologies, • Build business cases and demonstrate ROI through clear metrics on efficiency gains, cost reduction and risk improvement, • Run rapid experimentation cycles to validate approaches and iterate based on real-world performance, • Establish best practices and frameworks that can be scaled across the organisation, • Communicate progress and insights to executive stakeholders What We're Looking For You're an experienced product manager who has successfully delivered AI products into production. You combine strong technical understanding with commercial acumen and the ability to operate independently in ambiguous environments. Must-haves: • Production AI experience: You've shipped products using large language models, built retrieval systems, and understand the practical challenges of getting AI into production, • Technical depth: Comfortable discussing model evaluation, prompt engineering, system architecture, performance trade-offs and integration patterns with engineers, • Business impact focus: Track record of quantifying and delivering measurable outcomes; can build compelling cases for investment and navigate senior stakeholder conversations, • Delivery orientation: Pragmatic, action-biased approach; comfortable working without extensive support structures and able to drive progress across multiple workstreams, • Product management fundamentals: Strong discovery, prioritisation and stakeholder management skills Nice-to-haves: • Experience in financial services or highly regulated environments, • Background in process automation or operational transformation, • Ability to mentor and build capability in teams new to AI product development The Environment • Expect a dynamic, high-trust culture where you'll have real ownership over outcomes, • Direct engagement with senior leadership and cross-functional teams, • Collaborative working style with experienced technical and delivery professionals, • Opportunity to shape how AI is adopted across a significant organisation, • Fast decision-making with space to experiment and learn Why This Role? This is an opportunity to work on genuinely transformative AI applications with clear business impact. You'll be joining at a point where your work will directly influence how the organisation approaches AI adoption, and you'll have the backing to move quickly and prove what's possible. If you're someone who gets energised by turning AI potential into practical reality, thrives on seeing your work drive real change, and wants to operate with unusual levels of autonomy and impact, this could be an excellent fit. This role is being managed by StudioVentures on behalf of our client.

Location: Remote (UK-based clinic operations) Reports to: Patient Support Manager Employment type: Full-time, permanent Our Patient Support Team operates: Monday - Sunday, 08:00 - 20:00, 37.5 hours per week Salary: £30,000 - £35,000 (depending on experience) About the Role We are looking for a compassionate, organised, and motivated Patient Support Team Leader to lead and develop our remote patient support function. You will be responsible for overseeing the day-to-day activities of the Patient Support Team, ensuring patients receive an exceptional experience across every interaction. Following recent developments within the Patient Support function, this role will also involve defined ownership of one or more operational focus areas, each responsible for a specific aspect of patient experience, service performance, and operational delivery. This is a key role within our digital-first healthcare clinic, ensuring that our patient services run smoothly and that our team delivers outstanding support to patients and clinicians alike. Team Leadership & Management • Lead, mentor, and support a team of patient support coordinators and administrators., • Conduct regular performance audits, call audits and provide constructive feedback to ensure high standards., • Monitor team performance against KPIs (CSAT, SLA, productivity), manage rotas, oversee return-to-work meetings, conduct 1:1s and probation reviews, and provide timely deviation feedback., • Act as the first escalation point for complex patient queries or complaints., • Support patient communications across inbound calls, emails, and task management, ensuring consistency, efficiency, and empathy in every interaction., • Foster a patient-centred culture where empathy and professionalism are prioritised., • Collaborate with the Training Lead to coordinate and schedule staff training workshops., • Lead and oversee your assigned functional area to ensure service quality, consistency, and efficiency across patient interactions., • Take accountability for performance metrics and measurable outcomes within your designated focus area (Aircall, Front, Releaf Admin, or Thrive)., • Collaborate with other Team Leaders and the Patient Support Manager to share insights, performance trends, and best practices across functions., • Plan and allocate daily duties, ensuring effective task distribution and smooth team operations. Patient Service Delivery • Oversee patient-facing support channels (phone, email, live chat, telehealth platforms)., • Actively participates in daily communications, including making calls and responding to patient enquiries, to ensure a consistent and high-quality experience., • Act as an escalation point for complex patient queries and complaints., • Ensure timely resolution of issues, maintaining high standards of patient care., • Monitor patient satisfaction levels and lead improvements based on feedback. Operational Excellence • Develop and implement efficient processes for patient communication, scheduling, and case handling., • Collaborate with operations, IT, and clinical teams to improve patient pathways., • Ensure accurate record-keeping in CRM and scheduling systems., • Ensure team schedules, workloads, and priorities are managed effectively to maintain service levels., • Carry out regular calls and case audits to identify training needs and improve service quality., • Support onboarding and training of new starters, ensuring knowledge and skills are developed., • Report regularly on team performance, patient trends, and service delivery metrics., • Support the implementation and continuous improvement of the four Patient Support functional areas to enhance operational performance and patient satisfaction., • Contribute data and insights from your assigned function to reporting and analysis discussions to drive improvements across service delivery. Compliance & Governance • Ensure all patient interactions comply with UK healthcare regulations (CQC standards, GDPR)., • Support audits, quality assurance, and clinical governance activities.Promote best practice in confidentiality, safeguarding, and patient safety. Functional Focus Areas Communication Quality & Insights – Manage and optimise all patient phone interactions, ensuring calls are handled efficiently, empathetically, and in line with quality standards. Focus on call performance analytics, identifying trends, and improving response times and connection rates. Service Quality & Efficiency – Oversee all written patient communications, including messages, enquiries, and support requests. Ensure timely, accurate, and compassionate responses while analysing communication trends to improve consistency and reduce response times. Process Performance, Insights & Engagement– Maintain the smooth running of day-to-day operations, supporting workflow management, documentation, and data accuracy. Focus on improving process efficiency, workload balance, and operational insight. Growth & Engagement Insights – Drive learning, engagement, and continuous professional development across the Patient Support team. Track participation in development activities and promote a culture of growth, confidence, and excellence. Essential Requirements • 2+ years’ experience in a patient support, healthcare administration, or customer service leadership role., • Strong team management and coaching skills, with experience leading remote teams preferred., • Excellent interpersonal and communication skills, with the ability to handle sensitive situations calmly., • Confident using digital tools, CRM systems, and telehealth platforms., • Strong organisational skills, with the ability to prioritise and manage multiple demands. Desirable Requirements • Experience in a remote or digital-first healthcare setting., • Familiarity with NHS pathways, private healthcare processes, or telemedicine workflows., • Knowledge of healthcare compliance, safeguarding, and patient confidentiality requirements., • Experience delivering service improvements or contributing to operational projects. What We Offer • Competitive salary and benefits package., • Flexible remote-first working environment., • Opportunities for career development and progression within healthcare operations., • The chance to shape patient experience in a growing, innovative digital healthcare clinic. Summary The Patient Support Team Leader role now operates within a refined functional framework, each designed to strengthen ownership, accountability, and consistency across the patient experience. Team Leaders are responsible for ensuring excellence in delivery, measurable performance outcomes, and continuous improvement within their designated function. The application process for this role will involve three stages, designed to identify the most suitable candidate.

Business Analyst – Payments & Fintech Innovation Location: Hybrid – UK or Europe Employment Type: Full-time, Permanent Sector: Fintech / Payments / Digital Transformation About the Company Join a global fintech leader that’s reshaping how money moves. We design and deliver instant, secure, and scalable payment solutions that power pre-paid cards, digital wallets, and embedded financial experiences around the world. We’re innovators at heart — agile, collaborative, and driven by the mission to make digital payments effortless and empowering. Our culture celebrates difference, values creativity, and champions each team member’s unique potential. The Opportunity We’re looking for a Business Analyst to help deliver a next-generation global payment platform that enables innovative pre-paid card services. You’ll be the key connection between Product and Technology teams — translating business needs into clear, actionable requirements, ensuring the agile squads deliver with precision and purpose. You’ll also play a critical role in refining payment processes, enhancing automation, and driving operational excellence across the platform. What You’ll Do • Break down large product features into clear, prioritised user stories with measurable acceptance criteria., • Collaborate with stakeholders to define and document requirements, ensuring alignment across teams., • Create detailed process maps, data flows, and visual documentation to communicate complex concepts., • Capture and validate non-functional requirements including performance, scalability, and security., • Identify business rules, dependencies, and process improvement opportunities., • Work closely with developers and product owners to clarify requirements and validate solutions., • Support discovery activities, user acceptance testing (UAT), and release readiness., • Participate actively in agile ceremonies including stand-ups, sprint planning, reviews, and retrospectives. What You’ll Bring • Strong knowledge of card payment processes including authorisation, clearing, settlement, reconciliation, and fraud monitoring., • Experience in agile delivery, ideally within fintech, banking, or payments., • Excellent analytical, communication, and stakeholder management skills., • Ability to model business processes and translate complex needs into actionable insights., • Proactive mindset with strong problem-solving and collaboration abilities., • Proven experience working across cross-functional, multi-location teams. What’s on Offer We believe people do their best work when they’re supported and trusted. That’s why we offer: • Hybrid working model – flexibility to balance in-office collaboration and remote work., • Generous annual leave plus additional wellbeing and volunteering days., • Enhanced family leave, medical insurance, and pension contributions., • Global career mobility with opportunities across the UK, Europe, North America, and Australia., • Professional development support – including paid memberships and certifications., • Performance bonuses, life assurance, and employee assistance programmes., • Access to exclusive discount hubs and wellbeing resources. Our Culture We believe in a workplace where individuality is celebrated, inclusion is the norm, and collaboration drives success. Our teams are built on trust, innovation, and shared purpose — where you’ll be empowered to deliver your best work and grow your career in a truly global fintech environment. Ready to shape the future of digital payments? Apply now to join a high-performing team driving innovation at the heart of financial technology.

About the Company With over £21 billion in assets under management (AUM) and a team of more than 300 professionals, W1M specialises in working with high-net-worth and ultra-high-net-worth individuals and families, charities, and institutions. The firm offers an extensive range of services, including cross-border advisory and planning expertise, institutional-quality investment management, and comprehensive global tax and consolidated portfolio reporting, designed to meet the evolving complexities of wealth and investment management, including addressing international and intergenerational needs. Beyond its direct client relationships, W1M also maintains a longstanding partnership with Independent Financial Advisers, providing access to its market-leading investment solutions. We are always looking to strengthen our team with talented individuals who share our values and ambition. If that sounds like you, we would be delighted to hear from you. OVERVIEW The IT Development team at W1M are responsible for the building and running of many of W1M's core software systems, from Client Servicing to Trading. We are primarily based on the Microsoft stack but believe firmly in using the right tool for the job; if it is outside of that stack, then that is also fine. With a mixture of old and new our core systems range from a WinForms app to an in-house distributed data processing pipeline. Some of the core technologies that we utilise are: • C#, • .Net Web Services, • SQL Server (Including T-SQL), • Angular (with Typescript), • RabbitMQ/Kafka, • Various Azure Features (App Services, VMs, Config etc...), • Git, • Snowflake, • Nuget (Producing and Consuming)Azure DevOps (CI), • Prometheus & Grafana (Monitoring & Alerting), • ELK Stack/Azure Log Analytics (Logging) We are also in the middle of a transformational migration to Azure. This role sits in the IT Development team, and the day-to-day activities include: • The development of new systems in line with W1M's business and systems strategy., • Contributing as a member of 3rd Line system support., • The maintenance and performance improvement of existing software., • Following our Development Processes, including participating in our two-week-long sprints., • Participating in design meetings and giving input/opinions on how things should be built., • Testing software, including – unit, functional and integration testing., • Documentation., • Working with other departments to discuss requirements., • Present and recommend ideas for software improvements, upgrades and modifications., • Participating in scheduled out-of-hours upgrades and business-critical process execution., • Contribute to out-of-hours system issue escalation and correction process. KEY ACCOUNTABILITIES • Delivery of agreed sprints items., • Track work being carried out in our Ticket/Sprint systems., • Ensure excellent levels of communication with stakeholders, users and the development team to keep everyone in the loop and on the same page, • Good communication and participation in team calls. In undertaking development activities, observe and ensure compliance with the following: • Only use W1M licenced software development and management tools., • Use 'secure by design' principles where appropriate in both designing and writing software., • Ensure correct version control procedures are followed., • Observe appropriate separation between development, test and production environments. Access to and changes to production systems is only permitted in the case of emergency incident circumstances or by following controlled deployment procedures and/or seeking approval from the Software Development Manager and the CTO., • Follow W1M approved development methodologies and - even if following Agile processes - ensure that there is a documented business requirement for the work being undertaken., • Perform software testing - at unit, module, user, integration and deployment level., • Communicate status and progress reporting from time to time., • Ensure appropriate documentation of developments is maintained. BACKGROUND/EXPERIENCE • Knowledge of the design, development and implementation of software solutions., • Full stack development experience in particular the Microsoft stack ,including .NET languages e.g. C# and a strong understanding of OO principles., • Knowledge of relational database systems and SQL., • Experience working with APIs. COMPETENCIES AND PERSONAL SKILLS • Questioning, analytic skills with attention to detail., • Solution orientated, rigorous and possesses troubleshooting skills., • Able to meet deadlines., • Able to communicate task statuses clearly and estimate timeframes., • Team player., • Current in technical software development toolkits., • Security and confidentiality aware. QUALIFICATIONS • University Degree – Bachelors or Masters (desired). Pay range and compensation package Competitive compensation and benefits package. Equal Opportunity Statement W1M is an equal opportunities employer and in accordance with the rules regarding discrimination in the Equality Act 2010, we welcome applications from all suitably qualified persons.

Lead Python Developer (PYTHON/AWS/REACT) - health tech - tech for good, make a positive impact on the world. Highly successful and fast growing organisation has an exciting opportunity for a Lead Python Developer (PYTHON/AWS/REACT). JOB PURPOSE Part of the extended Technology Leadership Team, the Lead Python Developer will design, implement, and maintain publishing software, systems, and customer- facing digital products. They will provide technical supervision and guidance across the team, establishing and maintaining the development processes and working practices. MAIN ACCOUNTABILITIES • Lead the development and maintenance of software, in line with organisational objectives for a specific team., • Promote the creation of high-quality code using modern agile engineering practices such as TDD, CI/CD, pair programming, continuous monitoring etc., • Work closely with QA and Product teams. Act as an expert in a number of knowledge areas and encourage the development and sharing of knowledge within the organisation., • Identify process improvement opportunities and act on them accordingly., • Encourage innovation by identifying, evaluating and adoption of emerging technologies., • Collaborate with the Head of Engineering on recruitment and on-boarding of team members., • Identification of capability gaps and ensuring continual development of team members through mentoring and coaching., • Work closely with Head of Engineering and act as a representative for engineering to your respective team., • Work closely with other Lead Software Developers to ensure consistent ways of working and help limit duplication and waste., • Contribute to, and work in accordance to the Engineering Team Charter and other organisational strategies (and encourage team members to)., • Deal effectively with low-performing team members., • Communicate up to Exec level, clearly, concisely and with authority and confidence., • Communicate effectively with non-technical stakeholders using clear, non-technical language., • Encourage a culture of continuous improvement within your team and across engineering. KNOWLEDGE & SKILLS FOR THIS JOB • Leadership and team building skills, with the ability to delegate responsibilities to team members., • Practical experience in system design, development, testing and operational stability., • Deep understanding of software design, code quality and ability to propose architectural options and evaluate trade-offs., • Ability to work closely within an agile team using User Stories and acceptance criteria to understand functional and non-functional requirements, • Deep knowledge and experience in Python and its ecosystem, patterns and pitfalls., • Extensive experience of working in an agile environment (we use Scrum)., • Experience with extreme programming practices such as incremental development, continuous integration, test driven development and pair programming., • Familiarity with modern Front End technologies and JS frameworks, such as React., • Experience writing and consuming RESTful APIs in Python., • Experience with AWS services (Lambda, SQS, API gateways, S3)., • Excellent time-management and organisational skills, with the ability to work to deadlines., • Good communication, negotiating and influencing skills. Excellent opportunity to positively impact patient safety whilst working on complex, challenging and career defining projects. Basic salary £76,000 + excellent benefits Hybrid role - between 4 - 8 days per month in the London office, the rest remote

Business Process Analyst (SAP S/4 HANA) Macclesfield 3 on site x 2 remote per week .Duration of Contract: 6 Months + poss extension Pay Rate: £500 (Outside IR35) Overview: You will be a key member of the Process Excellence team, driving the introduction and use of business process methods and tools to ensure the success of the design, implementation and use of business processes on major projects including SAP S/4HANA. You will bring experience of business process execution and problem-solving to support transformational change. Able to work with a network of stakeholders to inform requirements and change impacts, develop a forward plan and drive plan delivery. What we are looking for A strong process mapper that enjoys working in technology change or a Business Analyst with a strong process capability. Both with the ability to drive success through a project success mindset. Essential Skills • Strong process mapping / process improvement skills & experience, • Possess a strong process improvement / analytical mindset, • Experience of using or managing BPM applications, • Demonstrable experience applying Lean, Six Sigma, or comparable continuous improvement methodologies, • Practical exposure to SAP S/4HANA, ERP change programmes or other system/technology-based projects, • Strong excel skills (data analysis & insight, pivot tables and vlookups), • Confident workshop facilitator, • Excellent networking, collaboration, and communication skills, • Experience in providing training and coaching, • Experience of working with risk, controls or audit, • Lean Six Sigma certification (Green Belt or above), • Experience working in Finance, Supply Chain and Data environments Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Overview We are seeking a meticulous Editorial / Quality Control (QA) Specialist to be the final eye for accuracy, clarity, and brand consistency across our client deliverables. You will play a pivotal role in ensuring that regulatory, clinical, and commercial outputs meet the highest scientific, editorial, and formatting standards. This role is ideal for someone who thrives on detail, upholds editorial excellence, and can proactively improve processes to drive quality across the organisation. Key Responsibilities • Editorial Review & Proofreading: Copyedit and proofread a variety of documents including regulatory and clinical materials, publications, and medical communications., • Quality Control Checks: Rigorously QC data tables, references, cross-references, formatting, and content consistency across large, complex documents., • Style & Standards Management: Maintain and update internal style guides, editorial templates, and QC checklists to ensure consistency across teams and projects., • Submission & Production Support: Assist with publication formatting and compliance with journal or conference specifications., • Process Improvement: Identify and recommend opportunities to enhance editorial workflows, tools, and efficiencies., • Collaboration: Provide constructive feedback to freelance writers and team members to strengthen overall editorial quality. Experience & Skills • Editorial Expertise: 3–6+ years of experience in editorial, quality control, or proofreading within medical communications, clinical, and regulatory writing., • Style Mastery: Deep knowledge of AMA (experience with other styles such as APA, Vancouver, or client-specific guidelines is a plus)., • Regulatory & Publications Familiarity: Experience reviewing regulatory and clinical deliverables (eg, CSRs, IBs, PLSs) and med comms (eg, publications, posters, slide decks)., • Technical Skills: Proficiency with EndNote, Adobe Acrobat, and Microsoft Office Suite. Familiarity with reference management, version control, or content management systems is an advantage., • Attention to Detail: Exceptional ability to catch inconsistencies and errors in complex scientific or technical content., • Communication: Strong interpersonal skills for providing clear, actionable feedback to writers and project teams., • Process Mindset: Experience contributing to or improving QC workflows or SOPs in a team environment. Why Join Us This is a unique opportunity to influence quality standards across a growing, global organization. You’ll be part of a collaborative team where your eye for detail and commitment to editorial excellence will directly impact the credibility and success of client deliverables.

Exciting Opportunity for a Data Engineering Technical Lead with deep expertise in Azure Databricks to join a Global company on a 12 Month initial Contract. Key Responsibilities: • Design, build, and manage large-scale data platforms with a focus on ETL, Data Management, and Data Governance, • Develop and maintain Databricks Delta Live Tables (DLT) pipelines with strong emphasis on cost and performance optimisation, • Implement and manage structured streaming and real-time data processing solutions., • Handle and process high volumes of data efficiently within Databricks, • Translate business requirements into technical delivery plans—including defining PBIs, tasks, and technical design documents, • Collaborate closely with business stakeholders to understand use cases and deliver high-quality, timely solutions, • Lead a technical delivery team of 7–10 members, providing direction, guidance, and support throughout the project lifecycle, • Ensure best practices are followed in data architecture, governance, and performance tuning, • Drive continuous improvement in data engineering processes and platform scalability Required Skills & Experience: • Proven experience in building multiple large-scale data platforms, • Deep expertise in Databricks, especially Delta Live Tables (DLT) and structured streaming, • Strong understanding of data governance, data modeling, and pipeline orchestration, • Hands-on experience optimising Databricks workloads for performance and cost, • Excellent communication and collaboration skills to bridge business and technical teams, • Prior experience leading data engineering teams or project delivery squads This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. With a focus within Energy Trading, Oil & Gas, Financial Markets and Commodities, we offer a transparent Recruitment Service that has proven to be reliable and effective for over 40 years. We are ISO accredited and proud of our excellent TrustPilot Reviews. Your search for a New Contract Assignment or for a New Permanent Job will be in safe hands with Eaglecliff Recruitment. Please telephone for an immediate response or email your CV for a quick response. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.