Are you a business? Hire it computer candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
The Amazon Reliability Maintenance and Engineering team keeps all our equipment in excellent working order, from printers to fully automated sortation systems. Key job responsibilities · Ability to take the lead and be the subject matter expert within an Engineering Team · Ability to develop cod...
IT Technician / Computer Engineer to do Field Service EPOS Field Service Engineer Looking for someone confident on PC hardware to undertake swap outs of IT and EPOS equipment (electronic point of ...
... BA in computer science or similar * Knowledge of web development or mobile app development ... Understand the customers' IT architecture to clarify the strategic fit of the OutSystems technology ...
Step 4 - IT Technician placement (£18-£25K) We work with you to secure your first role as an ... Computer Society) and the EC-Council to ensure we provide the highest levels of training. In ...
Owing to continued sustainable growth, our Water Technologies and Modular Build division is looking ... Checking the quality of information collected on site, and the successful transition to ...
Able to read and interpret technical information and drawings including CAD design understanding ... Proficient on IT systems such as MS project, Word, Excel, and PowerPoint Due to the high volume of ...
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Bachelor's degree / Master's degree in Computer Science, Computer Engineering or related field It would be great if you have: * Knowledge of DevOps tools, e.g. Jenkins, Sonar and CI/CD principles
... IT architecture to clarify the strategic fit of the OutSystems technology with their IT ecosystem ... BA in computer science or similar Knowledge of web development or mobile app development ...
Bachelor's degree in computer science, Information Technology, or related field * Proven experience in database administration and data engineering roles * Proficiency with Azure and SQL Server ...
... information accurately. Both mechanical and electrical drawings. * Computer literate with Microsoft ... Have a good understanding of quality focused high technology, high complexity manufacture of ...
Basic computer skills and familiarity with inventory management systems. * Passion for automobiles ... For information regarding data protection at Kelly, please visit the Kelly website and have a look ...
Decent level of expertise in computer hardware assembly and repair. * Intermediate proficiency in ... Knowledge of virtualization technologies (VMWare, HyperV). * Familiarity with terminal server ...
The suitable applicant should be comfortable with travel across different sites (expenses covered). This role will help mentor and develop the current on-site technicians and technical account managers. Work to resolve issues raised by on-site technicians. This role will involve travel to and fro...
We have partnered with a hugely well established audio visual and lighting organisation who really value their employees with a great benefits package included. Site visits to service/repair equipment are a part of this role so on-site experience is essential!. Audio Visual Service Technician. Th...
A new role, this will work closely with the TBC, we are seeking a highly skilled and experienced Archivist & Data Entry Assistant to join our team. Processing data entry requests within the firm’s document and case management systems. Digital extraction of data from hard copy to databases. Inputt...
We are excited to be supporting a business based across East Anglia in a search for a Senior IT Support Engineer. This is an exciting time for the business as it continues to grow, working with large businesses across the UK. In the Senior IT Support Engineer role, you will be acting as an escala...
A growing IT services business supporting SMEs would like to speak with you!. Access to company e-car for client-site visits. Are you an established 2nd line engineer with aspirations to progress further?. Do you have strong M365 and Azure skills, with a passion to develop them?. ...
This role will consist of travel to different sites within the region. Field Maintenance/Installation engineer with Retail/QSR background. My client a leading company are searching for an EPOS Field Engineer. If this sounds something of interest, please apply with your up to date CV for immediate...
This exciting Mergers & Acquisitions (M&A) Support Services Analyst opportunity has arisen to join our IT team to handle all day-to-day IT issues and queries from our business users, escalating tickets and interacting with the Service Desk. This is an opportunity for an experienced IT Support Ser...
As a 2nd Line Support Technician, you will play a crucial role in the day-to-day support and maintenance of our clients IT, telephony, and connectivity infrastructure. IT incidents, collaborating with our first line support other support teams and vendors as needed. Benefits - Profit Share annual...
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. You will have significant experience in a DevOps, SRE, Cloud Engineer, or Cloud Development role and expertise with Azure Devops tooling. Example, proficient in Terraform but not BICEP, OR GitHU...