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JOB TITLE: Jira Developer (Jira Service Management - JSM) \n REPORTS TO TITLE: Product Manager \n BUSINESS FUNCTION/ SUB-FUNCTION: MD Office / IT Systems \n LOCATION: Manchester or Leeds \n ROLE PURPOSE: \n The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. \n ROLE and RESPONSIBILITIES: \n Configuration & Customisation: \n\n • Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules.\n, • Develop and maintain business rules, scripts, and APIs to support process automation and integration.\n, • Integrate Jira Service Management with other enterprise tools and systems through APIs.\n, • Ensure platform stability, security, and compliance with organizational policies.\n\n Operations & Process Management: \n\n • Collaborate with stakeholders to gather requirements and translate them into technical solutions.\n, • Administer user accounts, roles, and permissions within JSM.\n, • Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management.\n, • Oversee and manage the incident management process within the ITSM platform.\n, • Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption.\n, • Ensure that changes are documented, tested, and implemented with minimal disruption.\n, • Maintain accurate IT asset data and track hardware and software lifecycle using Jira’s asset management capabilities.\n\n Reporting & Continuous Improvement: \n\n • Analyse data to identify trends and recommend process or system improvements.\n, • Provide insights and recommendations for continuous improvement.\n, • Ensure platform security, stability, and compliance.\n, • Provide user support, guidance, and training on Jira Service Management features\n, • Promote collaboration and knowledge sharing within the GBS support service.\n\n ESSENTIAL SKILLS and EXPERIENCE: \n\n • Bachelor's degree in Information Technology, Computer Science, or relevant experience in related field.\n, • Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar.\n, • Strong understanding of ITIL processes and ITSM best practices.\n, • Strong technical skills around API’s and related automation.\n, • Knowledge of AI Tools, Framework, governance, and ITSM best practices and industry standards.\n, • Excellent problem-solving skills and attention to detail.\n, • Strong written and verbal communication skills.\n, • Excellent communication skills and the ability to explain technical concepts to non-technical users.\n, • Effective stakeholder and solution management.\n\n DESIRABLE SKILLS and EXPERIENCE: \n\n • ITIL Foundation Certification, Atlassian Certified Professional, Jira Certified Developer.\n\n WHAT WE OFFER: \n\n • Salary dependent on experience\n, • 25 days annual leave, plus 8 public holiday\n, • 1-day extra leave per year of service, up to a maximum of 5 days\n, • Workplace pension scheme\n, • Tuition reimbursement for career development courses\n, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more\n, • Perks@Work discounts platform, wellbeing centre and much more\n, • Reward and recognition programme\n, • £500 award employee referral scheme\n, • Discretionary annual performance bonus\n\n "I joined GBS in 2025 at a pivotal time in its journey towards excellence. Working to create the best learning environment for our students is a very exciting and rewarding exercise. Everyone in the organisation works together to make a huge difference to those who have not had access to higher education before.". -(Professor Peter Flew, Vice Provost).

\n About TaskUs\n TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer\n At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. \n We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. \n Join Us! Let's change the way the world works. \n TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. \n In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Senior Director of Field Operations (Autonomous Mobility)\n Location - Manchester, UK (Onsite) Role Overview\n Think of yourself as a strategic architect and operational engine playing a direct role in the growth, innovation and end-to-end operational delivery of our Autonomous Vehicle (AV) division. You will orchestrate high-stakes operational campaigns -including the launch and scaling of remote assistance, emergency response, and localized fleet management - ensuring that our industry-leading safety SLAs, technical metrics, and regulatory requirements are met with absolute precision. Strategic & Operational Leadership\n AV Operations Strategy: Act as the primary client facing operational leader for our UK presence, deeply understanding the AV industry, competitive pressures, and local regulatory frameworks to scale operations safely and efficiently. \n Fiscal & P&L Stewardship: Own the full operational budget and financial forecasting for UK operations. Ensure top-line revenue targets, gross margins, and cost-per-mile metrics align with the specialized costs of high-tier technical support and fleet maintenance. \n Scale & Infrastructure Growth: Map out and execute the physical and digital infrastructure roadmaps required to support expanded remote assistance, emergency dispatch technologies, and depot operations. \n Regulatory & Compliance Management: Ensure all operations strictly adhere to UK transportation laws, autonomous vehicle testing regulations, and local municipal frameworks, managing liability and performance requirements with zero tolerance for compromise. \n Stakeholder management & High-Stakes Communication: Executive & Global Alignment: Serve as the critical bridge between UK ground operations and the client, global cross-functional leadership, and our C-suite, possessing the professional gravitas to influence global operational strategies. \n Crisis & Incident Command: Serve as the ultimate escalation point for critical operational incidents. You must remain poised under extreme pressure, leading client facing incident response teams during high-stakes safety or technical anomalies. \n Cross-Functional Orchestration: Partner seamlessly with internal departments (Client Services, WF, Finance etc.) to ensure local operational requirements and remote assistant needs are prioritized and resourced. \n Operational Excellence & Risk Mitigation: UK Launch & Deployment: Lead the strategic launch of our remote assistant networks and emergency response frameworks in the UK, applying a "fail-proof," safety-first methodology to these life-critical workstreams. \n Performance Accountability: Drive operational teams to consistently exceed strict contractual and internal KPIs, specifically those tied to latency, uptime, response times, and safety protocols essential for rider and public trust. \n Vigilant Risk Mitigation: Proactively identify operational, technical, and commercial risks inherent in scaling autonomous technology. Architect and implement innovative operational workflows that allow for rapid software/hardware deployment without compromising public safety. \n Team Empowerment & Innovation: Specialized Talent & Culture: Build and mentor a high-performing operations team. Drive a culture of continuous improvement, coaching personnel in advanced AV monitoring, emergency protocols, and human-in-the-loop AI integration. \n Value-Driven Innovation: Continuously audit depot and remote operations to identify inefficiencies. Champion technical and operational innovations that differentiate our services from global competitors. Requirements\n Experience: 7+ years of progressive leadership experience in operations management, fleet response, scale-up technology environments, or high-stakes mission control/call center operations. \n Sector Expertise: Proven track record within the Autonomous Vehicle (AV) industry, Advanced Mobility sectors, ridesharing platforms, or automotive OEMs, with deep experience navigating complex operational frameworks. \n Strategic Launch Track Record: Demonstrated success launching and scaling complex, real-time operational service lines, preferably involving emergency response, dispatch, or remote assistance environments. \n UK Market Expertise: Deep familiarity with UK-specific transport regulations, labor laws, and business operations. \n Technical & Analytical Literacy: Ability to interpret complex technical telemetry, data analytics, and commercial requirements related to AV technology, translating them into operational execution. \n Education: Bachelor’s Degree or MBA is preferred. Work Location/Schedule\n Location: Onsite, but must be based near or willing to relocate to the Manchester, UK area to oversee local operations. \n Hours: Primary UK working hours (with flexibility to support global business needs). DEI\n In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. \n #J-18808-Ljbffr

Please note: This role follows a Thursday-to-Monday working pattern, with mandatory weekend work and afternoon/evening shifts aligned with US operating hours) \n ---- \n \n We're on the lookout for a Support and Commissioning Associate to join our support team in Manchester, UK. This is a hybrid role providing support coverage aligned to US operating hours, weekend support, and assistance with the commissioning of new client installations. \n \n This is an entry-level, first-line position responsible for handling incoming support requests, performing initial triage, and delivering first stage resolution where possible, escalating issues where required. \n \n The role also plays an active part in commissioning new products for clients, including joining remote setup calls and using remote access tools to configure and validate installations. \n In addition, the role will also support the coordination of worldwide client spares orders, working closely with the stock controller and supply chain team to facilitate timely processing and delivery, helping to keep operations running smoothly. \n \n About Us: \n \n CONDUCTR is a dynamic collective of designers, technologists, media experts, producers & engineers. The vision is simple - fuse the creativity of a design studio, with the innovation of a tech lab, to create a one-stop shop for extraordinary guest-centric, 360 attraction experiences. \n \n Working Pattern and Location: \n \n This role provides support and commissioning coverage aligned to US operating hours, which means afternoon and evening shifts, including weekends. Weekend working is a standard and required part of this role rather than an occasional requirement. \n \n The working pattern is five days per week, Thursday to Monday, with Tuesday and Wednesday as standard non-working days. Exact start and finish times will be confirmed during the recruitment process. \n \n\n • 5 days per week, including mandatory weekend working\n, • Saturday and Sunday are standard working days for this role\n, • Afternoon and evening shifts, aligned to US operating hours\n, • Flexibility may be required depending on commissioning schedules and support demand\n\n \n This is a hybrid role based out of our UK office in Manchester, combining office-based days with days worked from home. Candidates must live within commuting distance of Manchester and be able to attend the office regularly. \n \n Role Alignment: \n \n This role forms part of the wider Client Support function and is designed to provide first-line operational support, commissioning assistance, and extended service coverage. \n \n The Support and Commissioning Associate will work closely with the Client Support Specialist and Client Support Manager, helping to manage incoming support requests, complete initial triage, resolve basic issues where possible, and escalate more complex matters with clear and structured information. \n \n By providing frontline support coverage across US operating hours and weekends, this role helps ensure timely client responses, improved ticket handling, and effective support continuity across the wider team. \n \n Key Responsibilities: \n \n\n • Act as the first point of contact for incoming support requests\n, • Respond to and manage tickets via a ticketing platform\n, • Handle live chat and messaging support channels\n, • Communicate clearly and professionally with clients in a B2B environment\n, • Perform initial triage by gathering key information and assessing issue severity\n, • Deliver first stage resolution where possible\n, • Carry out basic troubleshooting across Windows, connectivity, and peripherals\n, • Escalate issues to senior team members with clear, structured detail\n, • Support the commissioning of new client installations, including tables, arenas, and other products\n, • Join commissioning calls and use remote access tools to configure and validate new product installations\n, • Support the coordination of worldwide client spares orders\n, • Work closely with the stock controller and supply chain team to facilitate timely processing and delivery\n, • Liaise internally to ensure follow-ups and actions are completed\n, • Maintain accurate ticket updates, tagging, and documentation\n, • Support updates to knowledge base articles and internal documentation\n\n \n You should have: \n \n\n • Strong written and verbal communication skills\n, • Confidence working in a client-facing, B2B support environment\n, • Basic technical understanding, including Windows and general troubleshooting\n, • Comfort working remotely with clients to set up and validate equipment\n, • Strong organisational skills and the ability to manage multiple tasks at once\n, • A proactive, reliable, and detail-oriented approach\n, • Willingness to learn and follow structured processes\n\n \n It would be great if you have: \n \n\n • Previous support, helpdesk, or customer service experience\n, • Experience working with social gaming venues and arcade locations\n, • Familiarity with hardware troubleshooting and basic networking\n, • Experience setting up, installing, or commissioning hardware or equipment\n, • Experience using ticketing or live chat platforms\n, • Confidence interpreting basic error messages or logs\n\n \n Please note this role is not suited to candidates seeking a standard Monday–Friday schedule or those who are unable to commit to regular weekend availability. \n \n What We Offer: \n \n\n • A competitive salary and benefits package.\n, • A vibrant, inclusive, and dynamic work environment.\n, • Opportunities for personal and professional growth.\n, • A chance to be part of a forward-thinking team making a real difference.\n\n \n What it's like working at CONDUCTR: \n \n CONDUCTR is proud to be recognised as a Great Place to Work®, officially certified for our outstanding workplace culture and employee satisfaction. We’ve also been named on the UK’s Best Workplaces™ 2026 list, recognised as a top 50 company to work for in the UK. We’re also honoured to be placed on UK’s Best Workplaces™ lists for: Wellbeing, Development, Women, and Tech, ranking highly among the top 100 companies for employee support, growth and career development - and we’re just getting started! \n \n On top of that, we’re one of the UK’s fastest growing companies - recently ranked 5th nationwide - creating exciting opportunities for our team to grow as fast as the business. \n \n Our 5 core values articulate this best, and we are looking for people who can demonstrate them: \n \n\n • We go above and #beyond\n, • We work as a #team & make it fun\n, • We creatively #kick-ass\n, • We #do it efficiently, on time & on budget\n, • We deliver work that makes us #proud\n\n \n Does this sound like the job for you? \n \n Apply via this post with your CV and share your linked in profile. If you sound like you are a good fit, we will reach out for an initial, informal chat.

IT Sales Account Manager – Remote (flexible on candidate location within the UK) | Salary £35k + £5k Car Allowance + c£20k OTE + Benefits An exciting opportunity has arisen for an experienced IT Sales Account Manager to join the Asset Management division of an established IT solutions provider. The division provides IT asset disposal (ITAD), refurbishment, recycling and resale services, helping organisations manage retired technology securely, sustainably and cost-effectively. This is predominantly an account-management role, taking responsibility for an established portfolio of diverse customers across public and private sectors including NHS trusts, housing associations and retailers, commercial businesses, etc. You will develop these relationships, grow the services provided and identify opportunities to introduce customers to the company’s broader portfolio of IT products and solutions. The role is approximately 80% account management and 20% new business development. New opportunities will be generated through existing relationships, collaboration with other business units and targeted prospecting. This opportunity would suit an experienced sales professional from an IT reseller, IT hardware, end-user computing, workplace technology or related technology environment. Previous experience within ITAD, refurbished hardware, device lifecycle services or ADISA-accredited environments would be advantageous but is not essential as training will be provided. Key Responsibilities: Manage and develop an established portfolio of customer accounts Identify opportunities to expand existing ITAD, refurbishment and lifecycle services Cross-sell the company’s wider portfolio of IT products, solutions and services Build strong relationships with stakeholders across IT, procurement and related functions Develop new business through existing relationships, internal referrals and targeted prospecting Manage opportunities from initial qualification through to proposal, negotiation and close Maintain accurate sales forecasts, pipeline and account information through CRM Attend customer and internal meetings when required Requirements: Sales or account management experience within an ITAD provider, IT reseller, IT hardware, end-user computing, workplace technology or related environment Proven ability to develop customer relationships and identify growth opportunities Good general knowledge of IT hardware and the technology lifecycle Strong communication, relationship-building and consultative sales skills Commercially driven, organised and self-motivated Comfortable working independently in a remote role Full UK driving licence and willingness to travel when required Experience of IT asset disposal, refurbished hardware, secure data destruction, device lifecycle services or the ADISA standard would be advantageous but is not essential. This is an excellent opportunity to inherit established customer relationships, develop specialist knowledge within a growing technology market and benefit from remote working and strong earning potential. Smartsearch Recruitment is committed to protecting your privacy. By applying for this role, you consent to us processing and storing your personal data for recruitment purposes in accordance with our Privacy Policy. Your information will only be shared with clients relevant to your application and will not be disclosed to third parties without your consent

Account Manager – Managed IT Services Manchester £35,000+ Basic Salary + Uncapped Commission + Benefit We’re working with a successful managed IT services and solutions business that is looking to strengthen its sales team with an ambitious Account Manager. The company provides a broad range of IT solutions, including IT support, infrastructure, cybersecurity, cloud, software, hardware and professional services. The Opportunity This is a fantastic opportunity for a commercially driven Account Manager to take ownership of existing customer relationships while identifying opportunities to grow and develop accounts. You’ll work closely with clients to understand their technology requirements, build long-term partnerships and position the right IT solutions to support their business objectives. Key Responsibilities Manage and develop a portfolio of existing B2B customers Build strong, long-term relationships with key decision makers Identify and generate new sales opportunities within existing accounts Upsell and cross-sell managed IT services, hardware, software and technology solutions Understand customer challenges and recommend appropriate solutions Manage the full sales cycle from opportunity through to close Meet and exceed monthly and annual sales targets Maintain accurate CRM records and sales forecasts Work closely with technical and professional services teams to deliver the right solutionsAbout You We’re looking for someone with: Previous B2B IT sales or account management experience Experience within an MSP, VAR, IT reseller or technology solutions environment A strong understanding of IT services and business technology A proven track record of achieving sales targets Excellent communication and relationship-building skills A consultative approach to sales Commercial awareness and strong negotiation skills A motivated, ambitious and results-driven attitude Experience across areas such as managed services, cybersecurity, Microsoft, cloud, infrastructure, hardware or software would be highly advantageous.What’s on Offer? £35,000+ basic salary Uncapped commission Benefits package Opportunity to join an established and growing technology business Excellent opportunities for career development Training and professional development A role where you can genuinely influence your earnings and progressionInterested? To find out more or apply in confidence, contact Kylie Richards at Aztrum Recruitment. (phone number removed) (url removed)

Noble Recruiting is delighted to advertise the role of Application Support Specialist Role: Tosupport and maintenance of our client’s business applications including core housing applications, mobile solutions, digital applications and online services to ensure they are managed and maintained to the required high standards of performance and availability. Key responsibilities and accountabilities Maintain and support the business applications including core housing applications, mobile solutions, digital applications and online services to ensure high levels of availability, user satisfaction and efficient operation of the company’s IT business applications. Provide 2nd line incident resolution, problem solving and problem management for business applications. Contribute to developing improvements to applications which are causing recurring business operational issues. Take ownership of problems and proactively resolve technical problems, ensuring that services are maintained and restored to meet agreed business requirements. Manage the patching and lifecycle maintenance of business applications, arranging deployment, testing and transition of application releases. Participate in the planning and implementation of processes, policies, procedures of service delivery to ensure systems provisioning and maintenance can meet agreed business requirements. Undertake the fulfilment of service requests in relation to the business applications, provisioning new fields, workflows and so on in accordance with agreed designs and solutions. Contribute to maintaining the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. Operate the controls and management strategies that provide this. Operation of standard and scheduled routines and procedures to ensure the effective monitoring and management of business applications capacity, capability, availability, security and performance; seeks to automate these routine procedures where possible. Work with the other members of the IT service, external support companies and third-party vendor organizations responsible for service provision, incident and problem management. Monitor progress of requests for support and ensure users and other interested parties are kept informed. Provide multiple correct responses to requests for support by means e.g. training users or operational staff, making modifications to systems parameters. Contributes to the documentation and maintenance of standard operating procedures and knowledgebase articles. Support improvement of change and release management processes for business applications. Critical knowledge, skills and experience required A passion for delivering high-quality IT services. Experience in complex IT services Experience of providing proactive monitoring, support and maintenance of business applications. Application systems experience of recording and solving support issues from colleagues, prioritising requests, implementing and communicating timely solutions. Experience developing and maintaining line of business systems including use of relational databases. Management of multiple specialist 3rd party service and support providers. Good working knowledge of the IT operating infrastructure with familiarity with general IT infrastructure (hardware, databases, operating systems, local area networks etc.) Awareness of Information Security threats and mitigations. Deployment of standard processes, procedures and disciplines for change, asset, problem, incident, capacity, availability, service level and risk management in an IT Infrastructure environment in accordance with ITIL principles. Capability to communicate with end users to understand, explain and resolve issues calmly and clearly. Important Notice Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer with over 17 years' industry experience, specialising in permanent recruitment and temporary workers. By applying, you consent to Noble Recruiting Limited processing your personal data. Further information is available in the Privacy Policy on the Noble Recruiting website. Application Status: Due to the high volume of applications, if you do not hear from us within 14 days, your application has unfortunately not been successful on this occasion

JOB TITLE: Education Sales Specialist (IT Sales) Leading Apple Reseller – Sync part of XMA SALARY: £50,000 Base + £25,000 OTE and Car Allowance Benefits: Holiday, Pension, Remote working LOCATION: Reading, Nottingham or Manchester We are working with a leading Apple Value Added Reseller based in Manchester who, due to growth, are looking to hire an Education Sales Specialist/ Education Account Manager. As Education Sales Specialist/ Account Manager, you will work across the UK, and be based from the one of the offices one day a week, either Reading. Nottingham or Manchester. You’ll primarily be responsible for managing a portfolio of existing Higher Education (HE) accounts as well as identifying new business opportunities across HE. You’ll also consult on IT projects, sell solutions and services (primarily Apple). Your key responsibilities: Education Sales Specialist/ Account Manager Your role will include but not limited to: - Managing and developing a portfolio of higher education customers, building strong and sustainable relationships over the long term. Developing relationships across universities, including with IT leaders, procurement teams, finance, digital transformation teams, teaching and learning teams, professional services and other relevant stakeholders. Understanding each customer's strategic objectives, current technology environment and future priorities. Consulting with customers around areas including digital transformation, device strategy, infrastructure, lifecycle management, accessibility, sustainability, teaching and learning and emerging technologies including AI. About You: Education Sales Specialist/ Account Manager We are looking for an experienced Higher Education Account Manager/ Client Manager/ Consultant, who has worked within the IT channel, ideally for an IT reseller. VAR or MSP. Ideally, we are looking for someone who has strong experience selling Apple, however other IT hardware such as computing or interactive displays etc. will be considered. In addition: - We are looking for a self-driven, motivated individual who loves creating and evangelizing technology solutions. A strong sales professional who has sold into the education sector and understands how that market works. You’ll have an understanding of IT hardware, services and solutions and be able to articulate this across your customer range. Solid experience working with senior stakeholders as well as IT Managers and procurement is required. Strong customer facing presentation skills are required as well as strong communication skills. Interested? Apply Today! Inclusion At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. Disability Confident Leader Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at (url removed), and we will be happy to support you. Keywords: Inside Sales Executive, Inside Sales, Sales Account Manager, BDM, Business Development Manager, Business Development Executive, IT Sales, MSP, Internal Sales Executive, Internal Account Manager

Head of IT Department: Information Technology Reporting to: CEO/ COO Direct Reports: IT Manager and IT Support Technicians Location: Manchester / UKMC & Unibridge Group locations Employment Type: Full-time Proposed Start Date: ASAP Working Pattern: 9am to 5pm / Monday to Friday About UKMC and Unibridge Group UK Management College (UKMC) and the wider Unibridge Group are committed to providing a high-quality educational experience supported by effective, reliable, secure and innovative technology. The Head of IT will provide strategic leadership and operational oversight of the Group's IT function, ensuring that technology infrastructure, systems, cybersecurity, IT service delivery, digital transformation and technology-enabled innovation meet the current and future needs of the organisation. The successful candidate will lead the IT team, manage the ITR Manager and IT Support Technicians, and work closely with the Group CEO, CEO UKMC, COO, Executive Leadership Team and other departments to ensure that IT is aligned with organisational priorities and supports the continued growth and development of UKMC and Unibridge Group. The Role The Head of IT will be responsible for the overall leadership, management and performance of the IT function across UKMC and Unibridge Group. The role combines strategic IT leadership, infrastructure management, cybersecurity, IT service management, systems development, AI automation, digital transformation, vendor management, staff technology training and team leadership. The postholder will establish and maintain a robust, secure and user-focused IT environment, ensuring that staff and students have access to the technology, systems and support required to operate effectively. The Head of IT will also provide expert advice to the Group CEO, CEO UKMC, COO, Executive Leadership Team and senior management on IT strategy, technology investment, cybersecurity, AI adoption, digital transformation, risk and business continuity. Key Responsibilities IT Strategy and Leadership Develop and implement a comprehensive IT strategy aligned with the strategic objectives of UKMC and Unibridge Group. Provide strategic advice and recommendations to the Group CEO, CEO UKMC, COO and senior leadership team on technology, infrastructure, cybersecurity, AI and digital transformation. Develop and maintain an IT roadmap covering infrastructure, systems, applications, cybersecurity, automation, AI and future technology requirements. Identify opportunities for technology to improve operational efficiency, staff productivity and the student experience. Lead the development of IT policies, procedures, standards and governance frameworks. Ensure that IT services are scalable and capable of supporting organisational growth. Establish appropriate IT performance indicators and regularly report on performance, risks and service improvements. Identify emerging technologies and assess their potential value to UKMC and Unibridge Group. IT Team Management Provide effective leadership and management of the IT department. Directly manage and support the ITR Manager and all IT Support Technicians. Define clear responsibilities, objectives and performance expectations for the IT team. Conduct regular one-to-one meetings, performance reviews and development discussions. Identify training and professional development requirements within the IT team. Ensure appropriate staffing levels and resource allocation across IT services. Promote a proactive, customer-focused and professional IT service culture. Manage workload, priorities and escalation processes across the IT function. Staff IT Training and Cybersecurity Awareness Develop and implement an organisation-wide IT training and awareness programme for staff. Ensure staff receive appropriate training when new IT systems, software, platforms or processes are introduced. Develop regular cybersecurity awareness training covering areas such as phishing, password security, multi-factor authentication, social engineering, data protection and safe use of technology. Conduct or coordinate regular cybersecurity awareness campaigns and simulated phishing exercises where appropriate. Ensure staff understand their responsibilities for protecting organisational, staff and student information. Monitor staff participation in mandatory IT and cybersecurity training and report completion levels to senior management. Develop guidance and training materials to support staff in using IT systems securely and effectively. Promote a culture of security awareness, responsible technology use and continuous learning across the organisation. IT Infrastructure and Systems Oversee the organisation's IT infrastructure, including networks, servers, endpoints, hardware, software and cloud services. Ensure systems are reliable, secure, appropriately maintained and fit for purpose. Oversee the installation, configuration, maintenance and replacement of IT hardware and software. Ensure appropriate monitoring of infrastructure and systems performance. Develop and maintain effective backup, disaster recovery and business continuity arrangements. Oversee IT asset management and lifecycle planning. Ensure IT systems are appropriately documented and maintained. Review and improve infrastructure to support multiple campuses, offices and operational locations. Cybersecurity and Information Security Lead the organisation's cybersecurity strategy and ensure appropriate security controls are implemented. Identify, assess and manage IT security risks and vulnerabilities. Ensure appropriate protection of organisational, staff and student information. Establish and maintain cybersecurity policies, procedures and controls. Oversee security monitoring, access controls, endpoint protection, authentication and other relevant security measures. Ensure appropriate response procedures are in place for cybersecurity incidents. Lead or coordinate investigations into significant IT security incidents. Promote cybersecurity awareness and good security practices across the organisation. Ensure IT practices support applicable data protection and information security requirements. Work with HR and senior management to ensure cybersecurity training and awareness requirements are incorporated into staff development and onboarding processes. IT Service Management Ensure the IT department provides an efficient, responsive and professional service to staff and students. Establish appropriate service standards, escalation procedures and response times. Monitor IT support performance, service levels and recurring issues. Identify opportunities to reduce recurring incidents and improve first-time resolution. Ensure appropriate ticketing and IT service management processes are followed. Develop a proactive approach to preventative maintenance and service improvement. Ensure major IT incidents are appropriately managed, communicated and escalated. AI, Automation and Digital Transformation Develop and implement an AI and automation strategy aligned with the wider business and IT strategy. Identify opportunities to use artificial intelligence, automation and emerging technologies to improve operational efficiency, productivity and service delivery. Assess business processes that could benefit from workflow automation, AI-enabled tools or system integration. Lead the evaluation, implementation and governance of appropriate AI technologies across UKMC and Unibridge Group. Establish appropriate controls for the responsible and secure use of AI, including data protection, access controls, confidentiality and information security. Work with departments across the organisation to identify practical opportunities for AI adoption and process automation. Support staff in understanding how AI and automation can be used effectively and responsibly within their roles. Develop guidance, training and awareness initiatives to support appropriate use of AI technologies. Monitor developments in AI and emerging technologies and advise senior management on opportunities, risks and potential investment. Lead technology-enabled transformation programmes designed to improve organisational processes, reduce manual administration and enhance the user experience. Ensure AI and automation projects are appropriately tested, documented and supported by change management and staff training. Measure the impact and benefits of AI, automation and digital transformation initiatives. Systems and Digital Transformation Evaluate existing systems and identify opportunities for improvement and automation. Lead or support the implementation of new technology platforms and IT systems. Ensure technology projects are appropriately planned, resourced and delivered. Work with internal stakeholders to understand business and operational requirements. Assess the impact of new technologies on existing systems and processes. Support digital transformation initiatives across UKMC and Unibridge Group. Ensure appropriate testing, documentation, training and change management when introducing new systems.IT Projects Lead and oversee major IT projects from initial requirements through to implementation. Develop project plans, budgets, timelines and resource requirements. Coordinate internal teams, external suppliers and stakeholders. Monitor project progress, risks, dependencies and budgets. Ensure projects are delivered to agreed quality, time and cost requirements. Conduct post-implementation reviews and identify lessons learned.Supplier and Vendor Management Manage relationships with external IT suppliers, technology partners and service providers. Review supplier performance and ensure agreed service levels are achieved. Negotiate and manage IT contracts, licences and service agreements where appropriate. Obtain and evaluate quotations for IT equipment, services and technology solutions. Ensure value for money across IT expenditure. Maintain an accurate record of IT contracts, licences and renewal dates. Identify opportunities to consolidate suppliers and reduce unnecessary expenditure.IT Budget and Financial Management Develop and manage the annual IT budget in conjunction with senior management and Finance. Monitor IT expenditure and ensure spending remains within approved budgets. Develop business cases for significant technology investments. Ensure appropriate procurement processes are followed. Identify opportunities to improve value for money and reduce unnecessary IT costs. Plan for future capital expenditure, infrastructure replacement and technology investment. Governance, Compliance and Risk Ensure IT policies and procedures are documented, implemented and regularly reviewed. Maintain appropriate IT risk registers and mitigation plans. Ensure appropriate controls are in place for user access, permissions and account management. Support compliance with applicable data protection, information security and regulatory requirements. Maintain appropriate records and documentation relating to IT systems and infrastructure. Work with HR, Compliance and senior management on IT-related organisational policies and risks. Ensure appropriate processes are in place for staff joining, changing roles and leaving the organisation. Establish appropriate governance for the use of AI, automation and emerging technologies. Business Continuity and Disaster Recovery Develop, maintain and regularly test IT disaster recovery and business continuity plans. Ensure critical systems have appropriate backup and recovery arrangements. Identify critical IT dependencies and potential points of failure. Coordinate IT responses to major outages, incidents and emergencies. Ensure lessons learned from significant incidents are incorporated into future improvements. Stakeholder Management Work closely with senior management, HR, Finance, Academic, Student Services, Marketing and other departments. Act as the senior point of escalation for significant IT issues. Communicate technical information clearly to non-technical stakeholders. Develop strong relationships with internal users and understand their technology requirements. Ensure IT decisions consider organisational, operational, financial and user requirements. Work collaboratively with departmental leaders to identify opportunities for technology, AI and automation to improve services. Person Specification Essential Experience Significant experience working in a senior IT management or IT leadership position. Proven experience managing an IT support function and technical teams. Experience managing IT infrastructure across multiple locations or sites. Experience managing IT projects and technology implementations. Strong understanding of IT infrastructure, networks, systems and cloud technologies. Experience with cybersecurity, information security and IT risk management. Experience managing external IT suppliers and technology partners. Experience managing IT budgets and technology expenditure. Experience developing and implementing IT strategies and policies. Demonstrable experience of managing, developing and motivating IT professionals. Experience developing or delivering staff IT training and cybersecurity awareness programmes. Experience identifying opportunities for AI adoption, automation or digital transformation. Experience implementing technology solutions that improve operational efficiency and business processes. Desirable Experience Experience working within the education sector, higher education or a multi-site organisation. Experience supporting Microsoft 365 environments and cloud-based technologies. Experience with IT service management frameworks such as ITIL. Experience with cybersecurity frameworks and industry best practice. Experience implementing or managing enterprise systems and SaaS platforms. Experience leading digital transformation programmes. Experience managing IT services across multiple campuses or geographically dispersed locations. Experience developing organisational AI policies, governance frameworks or responsible AI practices. Experience implementing workflow automation and AI-enabled business solutions. Knowledge and Technical Skills The successful candidate should have strong knowledge of: IT infrastructure and networking. Microsoft 365 and cloud technologies. Cybersecurity and information security. Endpoint management and device security. Server and network administration. Backup and disaster recovery. IT service management. IT asset and licence management. Systems integration and implementation. IT governance and risk management. Data protection and information security principles. AI technologies, automation and emerging technology. AI governance, responsible AI use and technology risk. Technology procurement and vendor management. IT project management. Digital transformation and process improvement. Leadership an

Imagine yourself…Doing meaningful work that makes an everyday impact on the world around you.Growing your expertise and expanding your skillset with every project.It’s possible with a role at Linx Printing Technologies ().Linx, a Veralto company, is a leading global provider of coding and marking solutions for date and batch coding of products and packaging across manufacturing industries. As part of the Linx team and the broader Veralto network, you’ll work with products that make an everyday impact on the food, medicine, and essentials we all rely on—and along the way, you’ll have the chance to make your mark and own your ambition with valuable career growth opportunities.At Linx, we know that innovation and ingenuity starts with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions. We aspire to lead with empathy, seek firsthand understanding through direct engagement with the work, and make courageous, integrity-driven decisions. These values shape the way we attract, support and retain talent, ensuring that everyone at Linx is empowered to contribute their best and grow in a purpose-led, inclusive and forward-thinking organisation.Our culture is anchored in a strong set of values. We are focused on making a meaningful impact, taking ownership of outcomes and fostering a constructive, respectful environment free from toxic behaviours.Great Place to Work? CertifiedWe’re certified as a Great Place to Work?, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.Diversity Isn’t Just a BuzzwordAt Linx, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.Let’s Build the Future TogetherApply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.Our values are everyone’s responsibility, we live them, lead with them, and bring them to life every day.Meet Your Manager - As the Senior Area Sales Manager – North West England you will be responsible for driving customer retention and equipment sales growth working closely with your existing customers across a broad range of industries. You could be talking to the CEO of a small batch microbrewery one day and discussing our technology at a dairy farm the next. No two days are the same. We will provide you with in-depth training to learn our products and industry to enable you to sell a range of Linx coding and marking equipment. This includes industrial small character inkjet, high resolution case printing and Laser solutions. In addition to selling hardware, you will promote a variety of finance and service agreements to our customers. As this territory covers the North West of England, and is a fully remote role, it would be ideal if you were located near to Manchester, Preston, or Liverpool areas.In this role, a typical day will look like:Business development and expansion of our equipment sales through partnering with our customers.Developing relationships at all levels up to and including the senior leadership.Planning and prioritising your own diary to work on both long term and short term projectsManaging sales activity through KPI’s and using our corporate CRM (SalesForce.com).Participate in regional/national trade shows and onsite equipment demonstrations at customers’ sites.The essential requirements of the job include: Willingness to travel up to 4 days per week (nights away from home when required)A proven track record in Account Management and evidence of sustained growthSolution selling of capital equipmentAbility to take ownership over a broad portfolio of customersExcellent attention to detail.Knowledge of a CRM (preferably SFDC) would be advantageous.It would be preferable if you also had:Experience of solution selling into a manufacturing or production environmentAn interest in technologyA background in electrical or mechanical engineeringAt Linx, a Veralto Company, we grow talent; we give you the opportunity to develop your career based on your strengths. Linx is a career destination for engaged passionate and talented people who are driven to seek innovation, growth and opportunity.Linx is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.Unsolicited AssistanceWe do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.Job SummaryJob number: R10267174Profession: Sales

Basic information Location Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Business Line Technology & Transformation Job Type Permanent / FTC Date published 13-Aug-2026 Req # 22234 Job description Connect to your IndustryDo you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe?We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission.We’re growing our team. If you are cleared to SC or DV level, we are very keen to hear from you.Connect to Extended EnterpriseIn a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations.The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations.As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes — helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle.The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte’s IT Asset Management and Extended Enterprise practice.Connect to your skills and professional experience All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level.Essential Soft Skills We are looking for candidates with following behaviours and experience:The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial.Building and maintaining strong client relationships, understanding their needs.Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients.The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes.The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key.Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role.The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team.Applying logical thinking, data analysis, and critical reasoning to solve complex business problems.Demonstrate a personal accountability for performance and delivery against project deadlines.Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment.Developing and implementing strategic plans to achieve both short-term and long-term objectives.A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements.Technical SkillsOur projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include: Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions.Applying ITAM as a tool for business transformation, aligning software assets with clients’ goals and designing and maintaining IT processes.Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting.Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan.Experience in negotiating software license agreements with vendors for optimal terms.Knowledge of software licensing implications in cloud environments, especially for SaaS applications.Ability to identify and mitigate risks associated with software asset management, including legal and financial risks.In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU.The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences.Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs.Desirable skills The following skills and competencies are beneficial:Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy.Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management.Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent which demonstrate expertise in SAM.Possession of project management certifications (e.g., PMP or PRINCE2 or equivalent) to effectively manage SAM projects and deliver engagements on time and within budget.Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices.Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors.Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar.Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles.Extensive experience working with large I.T systems or a bachelor’s degree or equivalent in information technology, business, or related field.Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met.Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT).Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility.Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication.Connect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters. CyberThe modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.Connect with your colleagues “The number of opportunities open to me here is amazing. Being able to create the career path I want, with the support to do that is really motivating.” - Lisa, T&T“At Deloitte you’re surrounded by subject matter experts; industry experts, technology experts, and you can access that knowledge whenever you need to.” - Christian, T&T“Innovation is at the heart of everything we do, so we’re using the latest technologies to constantly improve how we deliver our projects and bring insights to our clients. It means I’m always learning.” - Gurpal, T&TOur hybrid working policyYou’ll be based in one of our UK offices with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLTTECH BACYBER BADEFEN LOCOFFICE

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognising their unique IT needs and provide personalised high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialised hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.Key job responsibilities• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware• Provide on-call support for high severity incidents and act as an escalation point of contact for team • Assist with activities to triage and escalate system or network outages to reduce downtime• Understand and execute change management activities in a high availability environment• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value• Effectively manage and oversee IT asset inventories• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutionsA day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.About the teamOur IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Support Engineer at Amazon!Basic qualifications- High school or equivalent diploma- • Excellent customer facing skills- • 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux- • 2+ years of experience with client, server, and network services DNS, DHCP, OSI Model and TCP/IP- • 2+ years of experience troubleshooting in a multi-user high availability environment- • 2+ years of experience with PC repair, troubleshooting, deployment and liquidation- • Occasional travel required based on needs of the business- • Proficient in English- • Bachelor’s Degree from an accredited university or equivalentPreferred qualification - • Bachelor’s degree in Computer Science or IT related field- • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications- • Experience in Active Directory and Windows Server backup solutions- • Experience with audiovisual, video conferencing or event support- • Ability to write simple scripts in an administrative language- • Strong analytical skills with demonstrated problem solving abilities- • Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentationAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

IT Support Analyst – Fully Remote 🏠 Location: Fully Remote – UK Based 💷 Salary: £28,000–£36,000, depending on experience 📅 Hours: Monday–Friday The Opportunity FindCore are thrilled to be assisting a well-established and growing business with the recruitment of an IT Support Analyst. This is an excellent opportunity to join a supportive technical team, providing remote assistance to users and helping ensure systems, software and equipment operate effectively. Key Responsibilities • Provide first-line technical support to users by telephone, email and remote-access tools, • Log, manage and update support tickets accurately, • Set up user accounts, devices and system access, • Support Microsoft 365 applications and Windows environments, • Escalate more complex technical problems when required, • Maintain clear records of incidents, solutions and system updates, • Deliver a professional and helpful service to users Skills & Experience • Good knowledge of Microsoft 365 and Windows operating systems, • Confident troubleshooting common hardware and software issues, • Strong communication and problem-solving skills, • Ability to explain technical information clearly, • Organised approach with good attention to detail, • Comfortable managing multiple support requests, • Able to work independently in a fully remote environment What’s on Offer • Salary of £28,000–£36,000, depending on experience, • Fully remote working, • Consistent Monday–Friday hours, • Supportive and collaborative technical team, • Ongoing training and professional development, • Opportunity to progress within a growing organisation The closing date for applications is 14/09/2026. Applications will only be reviewed once the closing date has passed.

Deskside Support Engineer Salary: £30,000 - £35,000 Location: Manchester (Onsite).IT team, providing hands-on support to end users and resolving technical issues that cannot be solved remotely.Provide onsite support for Windows 10/11, Microsoft 365, Outlook, and Teams.Diagnose and resolve hardware

Account Manager / MSP Sales Specialist.We are working with an established.Managed Services Provider (MSP).IT solutions to mid-market customers.Alongside hardware and PC/laptop solutions, the company provides ongoing IT support, maintenance and managed services.This is an exciting opportunity to join

Account Manager/MSP Sales Specialist.We are working with an established.Managed Services Provider (MSP).IT solutions to mid-market customers.Alongside hardware and PC/laptop solutions, the company provides ongoing IT support, maintenance and managed services.This is an exciting opportunity to join a

About Delice De France: A trusted leader in high quality frozen bakery products, helping bring exceptional quality to customers across the UK. Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity As part of our sales team, you'll build strong customer relationships, identify new business opportunities, and promote a range of over 700 bakery products. If you're passionate about sales, enjoy working in a fast-paced environment, and want to be part of a company that values ambition, teamwork, and career development, we'd love to hear from you. Location: Based in the North of England , this is a field-based role offering the opportunity to work across a varied customer base throughout the region. Regular travel is an essential part of the position. Purpose of a Sales Manager: As a people manager within DDF, it is your role to establish and maintain the performance of your team utilising management skills to deliver the required business results. You will be expected to display certain key behaviours such as being an effective role model who has high performance expectations of yourself and your team along with the ability to offer individual support and coaching. The purpose of the Sales Manager role is to support, direct and coach team members to deliver their KPIs through developing their skills and competencies. You will ensure that the team, have all the tools and information required to achieve their targets. Reporting & Key Contacts of a Sales Manager: Managing a team of Sales Development Representatives (SDR), the team size will vary by geography (broadly split between North & South) with a maximum of 12 direct reports. Reporting to the Sales Operations Director, this role will need to work closely with Channel Managers, Channel Executives, Customer Engagement, Marketing & Hardware to ensure consistent and seamless service delivery to maximise all opportunities. Other Key Contacts: Sales Data Admin, HR, Business Insights, AR, Technical, Product Team, Operations & Supply Chain. Duties & Responsibilities of a Sales Manager: Lead, engage & motivate field sales team members to ensure KPIs are met. Support & manage the field sales team to win new business and to maintain their territory ledger & develop year on year growth. Working with the Sales Operations Director, develop an annual plan for the field sales team to deliver their KPIs. Work within the Channel Teams to deliver account plans at a sold to level on accounts which receive field coverage. Deliver in person coaching through field accompaniments & audits to develop the teams skills and knowledge. Minimum 3 coaching accompaniments per week. Minimum 1 field audit per period. Ensure that all Team members have the required skill & product knowledge levels to deliver against KPIs. Organise further training where required to support skill & product knowledge development. Working with the Field Sales Controller, ensure all team members have objectives, appraisal & development plans in place. Complete a full induction for all SDR new starters. Run a team meeting every Quarter, ensure that all objectives for the forward Quarter are briefed & the Team have a clear KPI action plan. Support with weekly Teams catch ups as required. Promptly respond to all customer enquiries to make sure all issues are addressed & resolved as quickly as possible. Ensure team have plans in place for maintaining ledger. Ensure all team members have appropriate presentation materials & presenters to be used in every call. Support team members on the creation & implementation of effective journey planners. Lead field sales team on group prospecting days for agreed DDF focus areas. Support individuals on developing their prospecting skills. Conduct reviews of team member performances Actuals v. Targets Identify & manage poor performers through development plans & personal improvement plans. Manage absence through RTW interviews. Carry out investigations where appropriate. Ensure half year, full year reviews as well as individual development plans are completed within published deadlines. Apply all HR policies and processes as required and appropriate. xrnqpay Skills & Experience of a Sales Manager: Knowledge and experience of foodservice & retail Minimum of 3 years people management experience Field Sales & Account Management experience Experience of managing, training & coaching field-based teams Strong organisational, planning & time management skills Strong negotiation skills with ability to influence at all levels Confident communication skills; verbal, written & numerical Demonstrable drive, enthusiasm & commitment Benefits of a Sales Manager: Company Pension Scheme Company Life Assurance for added peace of mind Company Car or Car Allowance Free On-Site Parking Employee Referral Scheme Long Service Recognition & Awards Generous 50% Staff Discount on Company Products Eyecare Voucher Scheme Employee Assistance Programme (EAP) including: 24/7 confidential support line Access to our Wellbeing App, offering health and wellbeing resources, exclusive discounts, and employee perks DDF Values & Behaviours: Level 2 Entrepreneurial Spirit Evolve Building Bonds Beam with Pride and Love What You Do Innovative Excellence Aim High Commit to Action & Ownership This role would suit someone with experience in Foodservice and/or Retail Sales and Field Sales Management.

Contract Performance Lead Location: Any of the following offices; Manchester, Leeds, Birmingham, , Buckinghamshire, London, or the South Coast Salary: £100k to £110k DOE Hybrid: 2-3 days in the office Permanent: Full time Our client is a premier UK technology partner, celebrated for their technical expertise and industry-leading workplace culture. They are looking for a hands-on Contract Performance Lead to bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders accountable to high standards. Leveraging the trust you build through reliable execution, you’ll safeguard customer retention while proactively identifying avenues for account growth. The Role: • Lead the complete contract lifecycle, from onboarding and obligation tracking to renewals and amendments., • Maintain a central register of client SLAs, KPIs, and deliverables, proactively resolving scope creep and contractual risk., • Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions., • Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric., • Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments are at risk., • Serve as the business's internal delivery conscience, raising uncomfortable truths to protect performance standards., • Own retention strategy, taking proactive measures to eliminate churn and non-renewal risks., • Spot at-risk accounts early and lead targeted operational recovery plans., • Feed lessons learned from lost accounts and near-misses back into delivery and account planning., • Leverage reliable delivery to build client trust and uncover expanding business opportunities., • Coach the team to identify unmet client needs and feed qualified leads to Sales/Account Management., • Maintain a balance as a trusted advisor, surfacing growth opportunities without compromising delivery integrity., • Manage, coach, and set high performance standards for the customer success team., • Provide the team with necessary data, tools, and processes, driving a culture of proactivity and accountability. About you: • Proven background in contract management, service delivery, or customer success within an IT reseller, MSP, VAR, or tech services environment., • Track record of managing SLAs, KPIs, commercial governance, and driving customer retention/churn reduction., • Demonstrated people management experience leading customer-facing teams., • Knowledge of IT hardware, software, services contracts, licensing, and vendor terms (highly desirable)., • Strong commercial acumen with the ability to interpret and navigate complex contract language., • Confident holding senior stakeholders accountable while maintaining positive working relationships., • Trust-focused approach to client relationships, converting delivery credibility into organic commercial insights., • Data-driven mindset with experience using dashboards and performance reports to guide decision-making., • Ability to understand and balance the differing perspectives of sales, operations, and customers. To secure the top end of the salary range, you’ll need MSP/IT experience, a proven track record of managing SLAs to boost customer retention, and the commercial confidence to hold stakeholders accountable. We are more than happy to discuss any reasonable adjustments that you may require. Interested? Please apply now. We look forward to hearing from you!

Your future, as a Product and Portfolio Manager at mydentist Youll be joining our Tech and Transformation Team within our Support Centre (M26 1GG) This role is full time and permanent Hybrid working arrangements Supportive and experienced team Travel to different sites across the UK is required Your future, with us Working at mydentist means youll be part of the UKs leading dental network. Here, youll be trusted to do your best work, balancing your career around your life. Were ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and were always there for one another. Your future, your benefits Competitive Salary Car allowance Holidays rising to 30 days per year with service (plus bank holidays) Annual Support Centre bonus scheme Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year Recognition schemes including Support Centre Heroes and service awards Your future, your role As a Product and Portfolio Manager , youll be: Maintaining and flexing a portfolio of digital healthcare products that will deliver the business benefits Managing medical technologies including: Xray AI, Lab Software, CBCT scanners, OPG, CEPH, Microscopes Structuring, planning and sequencing the technical projects in line with business objectives and other strategic pillars ?Identifying and facilitating the prioritisation of options and decisions; communicating complex scenarios and financials in a way that enables senior leaders to make decisions Providing reports on status and prognosis, as required by line manager and senior leadership team Managing a wide variety of stakeholders, including senior leadership and business change teams Maintaining close working relationship with both the field and the finance team, to understand the financials on all scanners within the portfolio Experience: Previous experience of managing a portfolio of projects 5 years plus management experience Hardware product management experience in healthcare with multi-site experience is essential Demonstrable experience of managing budgets and planning, monitoring and reporting on project progress Previous experience working in dental industry, particularly labs or dental supply chain preferred but not essential Skills Strong stakeholder management skills, with a proven ability to influence, negotiate and manage potential conflict effectively Customer service oriented, with excellent communication skills Able to detect and resolve problems Ability to use MS Excel and PowerPoint at advanced level Enjoy being part of a team thats passionate about supporting our practices and ultimately heling the nation smile. Your future starts here Build a fulfilling career with us, where youll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another. Click to apply now!

Understanding of IT hardware, predominately desktops and laptops, but also other mobile technologies; printers; peripherals and network fundamentals. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such

Our client, a well-established provider of housing and community services, is looking for a Director of IT & Data to join their Senior Leadership Team. This is a senior, board-facing role, reporting to the Chief Finance Officer, leading a function of between 33-35 (2 direct reports) with budget responsibility of over £2.0m. The role • Set and deliver the technology, data and performance strategy across the organisation, • Own cyber security strategy, with regular audits and testing, • Set the architecture roadmap and lead change/release management across IT services, • Lead supplier relationships and negotiations for hardware and software, • Ensure compliance with IT and data protection legislation, • Deliver a company-wide data strategy, covering governance and data quality, • Lead the Business Intelligence function and support adoption of the UK Housing Data Standard, • Develop a performance management framework, including KPI tracking, • Build a business intelligence and analysis framework to support strategy and forecasting, • Drive continuous improvement methodology (e.g. Lean, Six Sigma) to improve productivity and cut costs, • Coach and develop your team, building a culture of accountability and trust, • Present to the Board and relevant committees on performance and major projects What you'll need • Experience leading high-performing teams and managing IT, Data and Performance functions, • Previous Director-level experience in a similar role, • Degree level education, or equivalent experience, • Experience with Power BI and related reporting technology, • ITIL or CoBIT certification (or equivalent), • PRINCE2 certification (or equivalent), • Strong analytical and communication skills, with confidence influencing senior stakeholders If this sounds like the right next step for you, apply today or get in touch with our client's team to find out more. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details

Your new company This secondary school is based in North Manchester and is part of a large multi-academy trust, with further expansion plans over the coming years and therefore meaning further opportunities for those joining the trust. Hays has recruited for this trust for a number of years, receiving continuous positive feedback and hearing about many internal promotions as the trust continues to grow. With a well-established central IT team, the School IT Engineer will become an integral part of the wider IT team, receiving significant support and training, working closely with IT specialists across the trust. Your new role Reporting to the IT Service Lead, the successful candidate will be responsible for diagnosing and resolving hardware, software, network and infrastructure issues, administering systems, installing and configuring equipment, managing service desk tickets through to resolution, and supporting staff and students with day-to-day IT challenges. The role also includes working with third-party suppliers, contributing to IT projects, supporting examinations and controlled assessments, reviewing change requests, producing technical documentation, and identifying opportunities to improve IT services. Working closely with the wider trust IT team, the ICT Technician will play a key role in maintaining a reliable, modern IT environment that supports teaching, learning and operational excellence across the school. What you'll need to succeed In order to be successful in securing this position, you will have strong IT experience, ideally having worked in the education sector, but this isn't essential. You will have experience supporting with hardware, software and bespoke technologies, working in an end-user-facing environment where you've also been involved in supporting IT projects. You will have a proactive approach to IT support, with excellent communication skills and take pride in the high level of IT support you will provide. What you'll get in return In return, you will be paid a competitive salary of between £32,000 and £35,000 dependent on experience, as well as receive an excellent benefits package. This package includes a local government pension scheme, an excellent holiday offering and becoming an integral part of this successful and high-performing team providing a flexible working environment. As this role is for a growing trust, there will also be further development and career opportunities as the trust continues to grow. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Account Manager – Managed IT Services Manchester £35,000+ Basic Salary + Uncapped Commission + Benefit We’re working with a successful managed IT services and solutions business that is looking to strengthen its sales team with an ambitious Account Manager. The company provides a broad range of IT solutions, including IT support, infrastructure, cybersecurity, cloud, software, hardware and professional services. The Opportunity This is a fantastic opportunity for a commercially driven Account Manager to take ownership of existing customer relationships while identifying opportunities to grow and develop accounts. You’ll work closely with clients to understand their technology requirements, build long-term partnerships and position the right IT solutions to support their business objectives. Key Responsibilities Manage and develop a portfolio of existing B2B customers Build strong, long-term relationships with key decision makers Identify and generate new sales opportunities within existing accounts Upsell and cross-sell managed IT services, hardware, software and technology solutions Understand customer challenges and recommend appropriate solutions Manage the full sales cycle from opportunity through to close Meet and exceed monthly and annual sales targets Maintain accurate CRM records and sales forecasts Work closely with technical and professional services teams to deliver the right solutionsAbout You We’re looking for someone with: Previous B2B IT sales or account management experience Experience within an MSP, VAR, IT reseller or technology solutions environment A strong understanding of IT services and business technology A proven track record of achieving sales targets Excellent communication and relationship-building skills A consultative approach to sales Commercial awareness and strong negotiation skills A motivated, ambitious and results-driven attitude Experience across areas such as managed services, cybersecurity, Microsoft, cloud, infrastructure, hardware or software would be highly advantageous.What’s on Offer? £35,000+ basic salary Uncapped commission Benefits package Opportunity to join an established and growing technology business Excellent opportunities for career development Training and professional development A role where you can genuinely influence your earnings and progressionInterested? To find out more or apply in confidence, contact Kylie Richards at Aztrum Recruitment. (phone number removed) (url removed)

Data Cabling Installer – Short Term Contract – Manchester - Outside IR35 VIQU have partnered with an organisation providing IT services to schools cross the UK, who are looking for an experienced Data Cabling Installer to support an installation project in Manchester. The successful Data Cabling Installer will work on structured cabling deployment, with the majority of work involving installation within live or existing environments. The role will predominantly focus on Cat6 / Cat6A cabling, with some fibre installation work also expected. Role Responsibilities Install, route and terminate Cat6 / Cat6A data cabling, supporting fibre cabling installations where required Mount access points, trunking and associated hardware across site environments Carry out cable pulling, labelling and basic testing at project completion Work independently on-site while liaising with clients and internal teams Maintain accurate documentation of installations, including routes, labelling and handover details Key Skills and Experience Required Proven experience as a Data Cabling Installer Strong understanding of Cat6 / Cat6A cabling and termination Exposure to fibre cabling installation or handling Experience working within existing / live buildings, including more complex or older structures. Ability to work independently on-site with minimal supervision Good communication skills with both customers and internal stakeholders Ability to produce clear documentation and handover information Own basic hand tools Knowledge of health & safety practices, including working at heights and asbestos awareness Willingness to undergo or hold a clean Enhanced DBS (EDBS) Role details: Job role: Data Cabling Installer Start: Mid July Job type: 4 weeks’ initial contract Rate: £180 - £200 per day IR35 status: Outside IR35 Location: Onsite in Manchester Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment

Noble Recruiting is delighted to advertise the role of Application Support Specialist Role: Tosupport and maintenance of our client’s business applications including core housing applications, mobile solutions, digital applications and online services to ensure they are managed and maintained to the required high standards of performance and availability. Key responsibilities and accountabilities • Maintain and support the business applications including core housing applications, mobile solutions, digital applications and online services to ensure high levels of availability, user satisfaction and efficient operation of the company’s IT business applications., • Provide 2nd line incident resolution, problem solving and problem management for business applications., • Contribute to developing improvements to applications which are causing recurring business operational issues., • Take ownership of problems and proactively resolve technical problems, ensuring that services are maintained and restored to meet agreed business requirements., • Manage the patching and lifecycle maintenance of business applications, arranging deployment, testing and transition of application releases., • Participate in the planning and implementation of processes, policies, procedures of service delivery to ensure systems provisioning and maintenance can meet agreed business requirements., • Undertake the fulfilment of service requests in relation to the business applications, provisioning new fields, workflows and so on in accordance with agreed designs and solutions., • Contribute to maintaining the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. Operate the controls and management strategies that provide this., • Operation of standard and scheduled routines and procedures to ensure the effective monitoring and management of business applications capacity, capability, availability, security and performance; seeks to automate these routine procedures where possible., • Work with the other members of the IT service, external support companies and third-party vendor organizations responsible for service provision, incident and problem management., • Monitor progress of requests for support and ensure users and other interested parties are kept informed., • Provide multiple correct responses to requests for support by means e.g. training users or operational staff, making modifications to systems parameters., • Contributes to the documentation and maintenance of standard operating procedures and knowledgebase articles., • Support improvement of change and release management processes for business applications. Critical knowledge, skills and experience required • A passion for delivering high-quality IT services., • Experience in complex IT services, • Experience of providing proactive monitoring, support and maintenance of business applications., • Application systems experience of recording and solving support issues from colleagues, prioritising requests, implementing and communicating timely solutions., • Experience developing and maintaining line of business systems including use of relational databases., • Management of multiple specialist 3rd party service and support providers., • Good working knowledge of the IT operating infrastructure with familiarity with general IT infrastructure (hardware, databases, operating systems, local area networks etc.), • Awareness of Information Security threats and mitigations., • Deployment of standard processes, procedures and disciplines for change, asset, problem, incident, capacity, availability, service level and risk management in an IT Infrastructure environment in accordance with ITIL principles., • Capability to communicate with end users to understand, explain and resolve issues calmly and clearly. Important Notice Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer with over 17 years' industry experience, specialising in permanent recruitment and temporary workers. By applying, you consent to Noble Recruiting Limited processing your personal data. Further information is available in the Privacy Policy on the Noble Recruiting website. Application Status: Due to the high volume of applications, if you do not hear from us within 14 days, your application has unfortunately not been successful on this occasion

Deskside Support Engineer Salary: £30,000 - £35,000 Location: Manchester (Onsite) We're seeking a Deskside Support Engineer to join an onsite IT team, providing hands-on support to end users and resolving technical issues that cannot be solved remotely. Key Responsibilities Provide onsite support for Windows 10/11, Microsoft 365, Outlook, and Teams. Diagnose and resolve hardware, software, peripheral, and user issues. Build, image, configure, and deploy laptops, desktops, and mobile devices. Support hardware refreshes, device rollouts, and new starter setups. Manage Active Directory accounts, password resets, and user administration. Troubleshoot printers, AV equipment, meeting room technology, and basic network issues. Update and manage tickets through the ITSM system, ensuring excellent communication with users. Support endpoint security tools including Microsoft Defender, antivirus, and device encryption. Essential Skills Experience in Deskside, Desktop, or 2nd Line Support. Strong knowledge of Windows 10/11 and Microsoft 365. Experience with device builds, imaging, deployment, and hardware support. Active Directory administration experience. Knowledge of Microsoft Defender, antivirus, and endpoint security. Basic networking and troubleshooting skills. Experience using ServiceNow or a similar ITSM platform. Excellent customer service and communication skills. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Through continued growth they are looking to recruit a two Field Deployment Engineers one to cover the Northern Territory and the other to cover Midlands Territory. This is a FTC until March 2027. Engineer. In this role you will provide dedicated technical deployment support to the wider Field Service Department, delivering planned technology refreshes and infrastructure lifecycle activities across the installed analyser base. The role will be responsible for executing field-based activities including Windows operating system upgrades, security patch remediation, system reimaging, IT hardware replacement, software installation and configuration, data migration, and system validation. Working closely with Field Service Engineers, Technical Support, Product Management, and customers, the successful candidate will ensure upgrades and deployments are completed efficiently while maintaining analyser performance and minimising disruption to laboratory operations. Your Profile to Shape the Future of Healthcare • Minimum 2 years' experience in a 2nd Line IT Support or equivalent IT Professional role, • Extensive experience providing field-based IT support within customer environments, • Proven experience in operating system deployment, imaging, configuration, maintenance, and troubleshooting, • Proven experience in PC hardware installation, replacement, commissioning, and support., • Understanding of networking fundamentals, including IP addressing and connectivity troubleshooting, • Experience performing data backup, migration, and restoration activities., • Demonstrated ability to support IT infrastructure and end-user technology, • Excellent written and verbal communication skills, with the ability to engage confidently with customers and colleagues., • Strong technical troubleshooting and problem-solving skills., • Flexible approach to work, with a willingness to travel as required., • Must hold a full driving licence

Job Title: Electronics Engineer Location: Greater Manchester Salary: Up to £50k (DOE) This is an exciting opportunity for an experienced Electronics Engineer to join a skilled engineering team. You will diagnose, test and repair a wide range of electronic systems, PCBs and assemblies down to component level. This is a hands-on role requiring strong practical electronics fault-finding skills. About the Role Diagnose and repair faults on electronic PCBs and assemblies down to component level. Carry out detailed fault-finding using oscilloscopes, multimeters, logic probes and other electronic test equipment. Inspect incoming equipment and produce detailed condition assessment reports. Replace and rework surface-mount (SMD) and through-hole components to appropriate IPC standards. Test and validate repaired equipment to ensure it meets required performance and quality standards. Produce clear and concise engineering reports covering diagnostics, repairs and test results. Maintain accurate repair records and ensure full traceability in line with customer and company requirements. Interpret circuit diagrams, technical documentation and component datasheets. Work closely with engineering and operational teams to resolve complex technical issues. Follow appropriate health and safety and quality procedures within a workshop environment. About You Degree, HND or equivalent qualification in Electrical/Electronic Engineering. Proven experience in electronics fault finding and repair down to component level. Strong practical knowledge of electronic circuits and hardware. Experience diagnosing faults using oscilloscopes, multimeters, logic analysers/probes and other test equipment. Strong SMD and through-hole soldering and rework skills. Ability to read and interpret electronic schematics, circuit diagrams and technical documentation. Comfortable diagnosing faults where schematics or documentation may be limited. Good written communication skills, with the ability to produce clear technical reports. Ability to work independently, manage workload effectively and contribute within a wider engineering team. Knowledge of IPC-A-610 or similar electronics workmanship standards. Please note, we cannot offer sponsorship for this role. If interested, please send over an updated CV

IT Technician Location: Altrincham Salary: £30,000 Hours: Full-time, 37.5 hours per week, Monday–Friday, 9:00am–5:30pm We’re looking for an experienced IT Technician to join a busy technical team, supporting the configuration, testing, deployment and troubleshooting of a wide range of equipment. This is a hands-on role suited to someone with a strong technical background who enjoys working across hardware, networking and software, and who is confident supporting both internal engineering teams and customers. The Role As an IT Technician, you’ll be responsible for preparing and configuring equipment for technical deployments, carrying out testing and diagnostics, and providing technical support where required. Your responsibilities will include: Configuring and testing a range of IT hardware, including tablets, laptops, kiosks, tills, customer display units, switches, routers and servers Troubleshooting hardware, software and networking issues and carrying out diagnostics Configuring networks, servers, switches and computer hardware Supporting the build and optimisation of IT solutions Producing accurate and clear technical documentation Managing your own workload in line with project schedules and deadlines Carrying out quality control checks to ensure equipment meets required standards Working closely with engineering teams during technical deployments Providing remote technical support where required Supporting the wider technical team, including occasional visits to another UK site Carrying out occasional site installations and customer visits to install or configure EPOS equipment Supporting ad-hoc technical projects and installations as required About You We’re looking for someone with a minimum of 2-3 years’ experience within IT or EPOS, ideally with experience of technical deployments involving a variety of hardware, networking and software. You’ll ideally have: Strong experience configuring networks, servers, switches and computer hardware Previous experience working with EPOS systems Good knowledge of Microsoft operating systems, including Windows 7–11 and Windows Server 2012–2022 Strong Microsoft Office skills, particularly Word, Excel and Teams Excellent attention to detail and accuracy Strong organisational and time-management skills The ability to manage your own workload and work to deadlines A proactive, self-motivated approach The ability to work effectively as part of a technical team The flexibility to adapt to changing priorities Desirable Basic knowledge of electronics Comfortable working with repetitive technical tasks while maintaining a high level of accuracy Physically capable of handling the practical demands of a hands-on technical role Full UK driving licence would be advantageous What’s on Offer Salary of £30,000 Full-time, permanent opportunity Monday–Friday, 9:00am–5:30pm Based in Altrincham Opportunity to work across a varied range of IT, networking and EPOS technologies A hands-on role with exposure to technical deployments, installations and customer projects