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At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking forIT Service Desk Team Leader (Fixed Term)who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. This is a fixed term contract until end May 2027 Purpose of this role To meet the needs of our internal customers head on. Collaborating with our wider IT Core Support, delivering great service to customers. Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Deliver continuous improvements to the way the Service Desk operates, whilst displaying a can do attitude. Working with a diverse and dynamic team to meet key performance indicators (KPIs). Your key responsibilities are Ensuring the performance of the team through effective leadership and Management whilst reporting team performance and progress to management. Provide exceptional operational customer service and ensuring customer effort is minimised. Successfully managing and delivering projects through project planning, work assignment and stakeholder communication. Applying principles of ITIL Service Management through day-to-day application of applicable ITIL practice such as Incident, Problem, Service Request Management. Support customers by providing communications management as a part major incident event management. Ensuring the personal development of those within the team through techniques such as coaching, mentoring, formal training and maintaining team skills matrix. Creating, maintaining and giving training on appropriate policies, guidelines and knowledge base articles for the resilience and future scalability of the Service Desk Team. Implementing continual improvement in all aspects of the role. Any other duties as required by the IT Service Support Manager. Qualifications IT related Degree or equivalent. CompTIA A+, Network+, Security + or equivalent. ITIL Foundation. Leadership or management training or certification. Experience/Knowledge Managing others to complete a goal whilst enabling success. Experience coaching, mentoring, knowledge sharing or shadowing. Knowledge of project management techniques to deliver benefits to stakeholders. Experience working to ITIL principles and practices. Experience with customers to resolve incidents through registration, investigation and diagnosis. Ability to update devices for security patches for an estate of devices. Experience prioritising to achieve SLA. Abilities/Skills Effective presentation skills, conversing with people at all levels. Excellence in delivery to expectation on time. Effective in taking proactive ownership of problems to solution. Maintaining, improving and promotion of policy to those contacting Service Desk and working behind it. Ability to support Microsoft & Linux operating systems, networks, Active Directory and Exchange. Desirable Project management certification such as PRINCE2, APM or other. Experience in managing projects to completion using framework. Experience managing ITSM packages. Service Desk Plus beneficial. Experience managing the security updates for an estate of devices through Endpoint Central. Experience leading and managing others to achieve SLA as a collective. Ability to register new users, change details, handle leavers and bulk migrations. Ability to configure smartphones & provide mobile device support. Working understanding of concepts such as DHCP, DNS, VPN. Experience troubleshooting and configuring Microsoft Exchange. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. xrnqpay Therefore, if you're interested in this role, we encourage you to apply as soon as possible.

MAIN PURPOSE OF JOB: To operate the Mixer in a safe and professional manner, delivering products to customers and to provide excellent customer service RELATIONSHIPS; Responsible to: Concrete Manager Responsible for: None Liaison with: Directors, Managers, Employees, Clients, Suppliers. DUTIES AND RESPONSIBILITIES MAIN TASKS OF JOB: Daily Inspections to be carried out prior to driving. Ensure you have received your work schedule via electronic device or transport office. Supervise the loading of the vehicle so that products are safely encumbered and secure to minimise chances of damage. Ensure with Batcher that the load is correct against the customers orders. Ensure that on arrival the delivery is safe to execute and respect customers property; if in doubt, consult with customer and/or Transport Manager/ Batcher, and use disclaimers if necessary. Check goods off with Customers and obtain signature and print. If any errors mark ticket accordingly and consult with Batcher as appropriate. Handle customer issues on delivery effectively. Contact Ready Mix Manager or Batcher for assistance if required. Carry out deliveries in a timely and safe manner and provide excellent customer service. Drive the vehicle safely and in accordance with the law. Drive within the tachograph law and driver hours limits. Maintain condition of the vehicle and ensure that it is not subjected to unnecessary damage both externally and inside the drum. Complete any maintenance on vehicle. Maintain the cleanliness of the driving cab. Comply with fuel directives from the Transport Department. Report any accidents as soon as possible and in compliance with the companys accident reporting procedure PPE to worn around Plant and Site To comply with the companys Health, Safety and Environmental policy, highlighting any issues appropriately. To act in accordance with the companys Health, Safety and Environmental policies, procedures and practices. Performs other duties as directed THE IDEAL CANDIDATE: Enthusiastic, committed and a fast learner with previous experience of a concrete environment Experience as a Mixer Driver. Flexible with working hours. Able to do vehicle maintenance. Must have Class 2 HGV Licence and Driver Tachograph Card Strong communication skills and willingness to take instruction. Ability to work with individuals across departments and liaise with external customers and contacts The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. TPBN1_UKTJ

You're ready to take on a role where the quality of your team's delivery shapes the experience of every customer we work with. As our Head of Service Delivery / Commercial Operations Manager / Head of Customer Experience, you'll lead a growing function responsible for the full life cycle of customer jobs - from scheduling, coordination and communication through to reporting, certifications and invoicing. You'll bring structure, clarity and accountability to a fast moving, purpose driven business. BASIC SALARY: £50,000 - £60,000 BENEFITS: · Discretionary bonus (annual and circa 5%) · Full travel expenses · 4% Pension · 23.5 Holidays + Birthday · Healthcare inc family LOCATION: Bury St Edmunds COMMUTABLE LOCATIONS: Cambridge, Newmarket, Thetford, Ipswich, Norwich, Why read on? · A mission that feels meaningful (sustainability) · A business growing fast enough to create opportunity, not so fast that it's chaos · The chance to build a function your way, with support when you need it JOB DESCRIPTION : Head of Service Delivery, Commercial Operations Manager, Head of Customer Experience - Manufacturing, Sustainability This isn't just about maintaining service - it's about raising the bar across the entire lifecycle of customer work. Building on solid foundations and step in...

You're ready to take on a role where the quality of your team's delivery shapes the experience of every customer we work with. As our Head of Service Delivery / Commercial Operations Manager / Head of Customer Experience, you'll lead a growing function responsible for the full life cycle of customer jobs - from scheduling, coordination and communication through to reporting, certifications and invoicing. You'll bring structure, clarity and accountability to a fast moving, purpose driven business. BASIC SALARY: £50,000 - £60,000 BENEFITS: · Discretionary bonus (annual and circa 5%) · Full travel expenses · 4% Pension · 23.5 Holidays + Birthday · Healthcare inc family LOCATION: Bury St Edmunds COMMUTABLE LOCATIONS: Cambridge, Newmarket, Thetford, Ipswich, Norwich, Why read on? · A mission that feels meaningful (sustainability) · A business growing fast enough to create opportunity, not so fast that it's chaos · The chance to build a function your way, with support when you need it JOB DESCRIPTION : Head of Service Delivery, Commercial Operations Manager, Head of Customer Experience - Manufacturing, Sustainability This isn't just about maintaining service - it's about raising the bar across the entire lifecycle of customer work.

Hays is working with a well established, forward thinking accountancy firm that's investing heavily in its people and its future. This is an exciting opportunity to join a business that combines the scale and resources of a major practice with the warmth and flexibility of a local team. You'll be stepping into a culture built on trust, collaboration and genuine progression, where your ideas are valued, and your development is taken seriously. If you're looking for a role that offers stability, autonomy and the chance to make a meaningful impact, this is an environment where you can truly thrive. The Role As a Senior Manager, you will have the ability and motivation needed to: Manage your own portfolio, assist in the running of your section and have input into workflow planning. Consistently bring opportunities and work to the Group Deliver revenue and profitability targets Foster enduring client relationships Develop and inspire our smarter people plan Day-to-day duties Manage a client portfolio with a higher level of client responsibility Oversee your team's portfolios Use of workflow management across the team for your own portfolio Deal with all elements of client service with support from the Director/Partners for technical areas. Develop opportunities for the Group and flag to Director/Partner More proactive support, minimising client contact with partners Work both autonomously and as part of a team Take responsibility for delivery of quality advice To be successful ACA/ACCA/CA or equivalent qualified Experience of managing a client portfolio and working with clients within a variety of industries Experience coaching and mentoring junior members Preference for Agriculture experience, but not essential Local market knowledge preferred What's in it for you? You will be offered a competitive salary plus extensive benefits including hybrid & flexible working, birthday leave, professional subscription and much more. If you are interested in this role or would like to discuss your career in complete confidence, please contact Cara Whyte at Hays Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

As a Service Manager, you will be part of an established service management team responsible for the day to day operation of business as usual support services. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, an

Key Responsibilities • Lead the delivery of repairs, maintenance, and voids services across the portfolio • Manage contractor performance to ensure quality, value for money, and compliance • Take ownership of KPIs, service delivery metrics, and operational performance • Manage b

As IT Service Manager, you will act as the primary point of contact for internal stakeholders on all IT service-related matters, building strong relationships and ensuring a high level of customer satisfaction. This position is responsible for ensuring IT services meet agreed Service Level Agreement

Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client’s operational environment. Provide strategic oversight of all s

BESS Delivery & Service Manager / Engineer – Utility Scale Projects. BESS Delivery & Service Manager / Engineer (Utility Scale). Work with grid operators and technical partners to complete system integration.

Our Area Service Delivery Managers are part of the Field Team and for this role you must be located within the. We are looking for a highly motivated person to join our team of Area Service Delivery Managers. You will be responsible for managing IAM RoadSmart’s operational service delivery within

Our Service Managers have the overall responsibility for successful service delivery, managing service margin, and ensuring service level adherence. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual or

IT Service ManagerPosition: Service ManagerLocation: Ringwood, Hampshire + Hybrid home workingSalary: £30 - £33k DOE + Benefits + Company Profit ShareHours: 37. The RoleAs a Service Manager, you will be part of an established service management team responsible for the day to day operation of our

Typical Accountabilities: Operational Delivery * Oversee day-to-day on-site operations across EMEA & APAC sites, ensuring consistent service delivery in line with agreed standards* Monitor site performance, risks, and issues, coordinating appropriate actions to maintain service quality and reliabili

IT Service Delivery Analyst - WrexhamSalary: The role is a key part of the IT Service Delivery function and is the face of service delivery for the bank. Some knowledge of change management Some knowledge of problem management Some knowledge of risk management BenefitsCompetitive salary25 days ho

National Highways is seeking a qualified and motivated individual to join our Operations Directorate as an Assistant Service Delivery Manager. This role will be based at our offices in Exeter and will involve overseeing the delivery of maintenance and repair services across the region. You will ensu

Are you passionate about Service Management, particularly ITIL Service Design? We're hiring an IT Service Design Manager. Job Title: IT Service Design Manager Pay of £44,447, plus 28. Based within IT Operations, our Service Operations Design and Transition teams work closely t.

National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of maintenance and repair works across the South West Region. You will ensure all activities, whether routine or reactive, meet the required technical, quality and safety standards with

We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes: 26 days' holiday – increasing after two years of service to 28 days The opportunity to buy or sell up to five days of holiday An annual bonus scheme based on company and personal per

A technology consulting firm in the UK seeks an experienced Senior Project Manager to lead IT project delivery in the Defence sector. The role requires proven experience in managing complex digital change projects, strong stakeholder engagement, and a solid understanding of project delivery framewor

A data centre connectivity specialist based in the United Kingdom is seeking a Service Delivery Manager. This role involves managing projects, interfacing with clients and stakeholders, and ensuring timely and high-quality service delivery. This is a full-time position with significant growth opport

We have an exciting opportunity for you to join our team as Enterprise Service Manager, Global Delivery – Payroll Activation, this full-time and permanent position and we are considering applications from both the UK and Europe. Reporting to the Global Payroll Manager – Payroll, the Enterprise S

Industries: Engineering Services, IT System Installation and Disposal, and IT Services and IT Consulting. We are seeking a Service Delivery Manager for a growing data centre connectivity specialist. Proven experience in a Service Delivery, Project Management, or Technical Delivery role.

As an IT Service Desk Team Manager, you will lead the delivery of exceptional technology support that keeps our pubs, breweries and teams running smoothly, while driving continuous improvement across our service operation. Join us at Greene King the country's leading pub company and brewer, where ou

A global insurance leader seeks a Multinational Service Delivery Manager in Greater London to enhance operational capabilities and improve service delivery. This position offers the opportunity to work with large clients across various product lines globally, requiring significant experience in proc

Senior Delivery Manager/ Lead Delivery Manager. This role is pivotal to maintaining the availability and reliability of user facing IT systems, aligning them with the evolving needs of the business. The National Gallery is seeking a dynamic professional to lead the delivery of a responsive Informati

AI4I also maintains strategic relationships with leading organizations in Italy and abroad, including Competence Centers and European Digital Innovation Hubs (EDIHs), positioning itself as an attractive destination for researchers, companies, and startups seeking collaboration and impact. AI4I’s m

A local government authority in England is seeking a Project Manager to support the delivery of ICT projects. Benefits include a competitive pension scheme and enhanced leave allowance. This position presents a great opportunity to contribute to the Council’s strategic direction and transformation

This position promises a competitive salary package and offers the opportunity to work with cutting-edge technologies. A leading technology and communication consultancy in the South East of England is seeking an Applications Engineering Manager. This role involves providing technical leadership to

A leading service provider in the UK is seeking a Service Delivery Manager to oversee multiple sites and ensure operational success. This is a permanent position with hybrid working conditions, and benefits include 25 days annual leave and a pension scheme. The role involves leading both clinical an

As the Service Delivery Manager, you will be responsible for driving service excellence and ensuring the highest level of performance is delivered to our clients. You will manage multiple services for a key client, including Managed Security Services & infrastructure support agreements. Service Deli

A leading technology services firm is looking for a Service Delivery Manager (SAP) to oversee a high-scale SAP landscape for a luxury fashion brand. The candidate will drive end-to-end application development and support, managing vendor relations and optimizing service delivery. This role offers co

My leading Banking client are looking for a talented and motivated individual to play a key role in the delivery of strategic IT solutions to Finance functions across their EMEA entities. The main focus will be in Finance Data & Processing Architecture including the roll out of Azure Databricks Lake

Proven experience as an IT Service Manager or in a similar IT service management role. Leading and managing the end-to-end IT service delivery for internal and external clients. Familiarity with ITSM tools (e.

A leading IT support services provider in the UK seeks an IT Service Delivery Manager to join their service management team. The ideal candidate will have over three years of experience in service delivery, a solid understanding of IT support environments, and proven leadership skills. Responsibilit

Additional responsibilities include training and coaching team members to ensure proficiency, monitoring team member performance, documenting processes, procedures and work instructions, communicating with other key business leaders about risks, challenges and opportunities, and ensuring the support

As a senior delivery manager, you lead the successful delivery of high-risk digital products and services across the full product lifecycle. The Crown Prosecution Service is recruiting a senior delivery manager, across England and Wales. We’re looking for someone with experience delivering digital

This is a fantastic opportunity to play a key role in ensuring our business receives high-quality IT services that meet customer needs and drive satisfaction. We’re looking for an experienced IT Service Delivery Manager to join our Group Finance team. Collaborating on IT projects and changes to en

A leading technology services company is looking for a skilled Service Transition & Project Manager in Greater London to oversee IT project delivery and transition activities. This role requires 8-10 years of relevant experience and provides a flexible work environment along with a comprehensive ben

A prominent recruitment agency is seeking a ServiceNow Product Manager in the UK to enhance collaboration between technology teams in a banking environment. The role involves optimizing IT service management processes, utilizing ServiceNow expertise for solution design, and leading cross-functional

This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. Working closely with the Operations Manager and wider leadership team to influence strategy and growth. If you re ready to lead, inspire, and take service

These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Delivery of FM hard services via outsourced Service Providers, including contractual execution against existing critical metrics and SLAs. IT & Tech Literacy: Familiarity with

A renowned retail and service organization is seeking a strategic Service Delivery Manager to oversee the governance and performance of IT service providers. This position requires a balance of contract management, service excellence, and operational integration, particularly in retail IT operations

A leading hospitality group is seeking a Senior IT Project Manager to lead the planning and delivery of major IT change initiatives. Benefits include flexible working, annual leave, and health support, making it an attractive opportunity in the fast-paced hospitality sector. This home-based role req

Acting as the voice of the customer within the business, you’ll build trusted relationships with key stakeholders, translate service performance into clear and meaningful insights, and work closely with engineering, service desk, vendors, and project teams to ensure smooth, consistent service deli

This is a fantastic opportunity to join at a time of change, with the chance to make a lasting impact on how IT services are delivered and experienced. IT Operations Service Delivery Manager. Instead, the IT Operations Service Delivery Manager role is about.

A leading Nordic IT services provider is hiring a Service Delivery Manager to oversee managed services in the Greater London area. The role includes daily operations oversight and driving service quality initiatives. This position offers competitive compensation and a supportive work environment.

The role is focused on leading service delivery across a complex ICT environment, with ownership of service performance, process maturity, and stakeholder engagement at a senior level. It would suit someone who has operated across multiple platforms and can balance operational stability with continu