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Business Unit: Customer Support Salary range: £23,600 - £35,400 DOE per annum + Benefits Location: Hybrid with travel to a local hub – Glasgow, Gosforth or Leeds Contract Type: Permanent, Full Time Our Team Our Financial Care team brings together operational areas who provide support customers who are experiencing financial difficulty and struggling with their Mortgage payments. This role is critical not only supporting colleagues but also responding to emerging risks which the nature of the work brings with it. Customer experience is at the heart of everything that the Financial Care team do, and we’re continually looking for ways to improve this experience through continuous improvements and customer journeys. What you’ll be doing • Managing a team of up to 14 who deliver a heartfelt service to our customers and manage tasks all in an empathetic and supportive manner., • Ensuring the delivery of quality is embedded within work in line with policy and regulatory requirements, helping to ensure key controls are maintained., • Leading and promoting a Continuous Improvement culture to increase operational effectiveness., • Analysing demand data to understand type, frequency and variation in demand and using it to eliminate waste and drive future improvements., • Understanding and meeting the needs of customers who are vulnerable and ensuring team focus is on the customer outcomes in all aspects., • Supporting a team culture that gives optimal service and helps build customer loyalty / advocacy., • Be a point of escalation to deal with any issues or complaints, using root cause analysis and team-based problem solving to arrive at solutions and improved ways of working., • Coaching and developing your team to drive forward our operational excellence agenda. We need you to have • Experience of managing people and creating high performing teams, • Extensive knowledge of hVM processes and systems, including late-stage arrears activities and a clear understanding of the legal process undertaken, • Supporting customers who are extremely vulnerable due to their financial circumstances, • Track record of helping to successfully deliver significant change, • Proactive mindset, • Training and coaching at operational level, • Proactive thinking and be an advocate of continuous improvement – keeping the customer at the heart, • Practical knowledge Policy and the regulatory environment as applicable to Financial Services regulatory SLA’s, • Experience of coaching colleagues to a high standard of quality Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance., • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

For jobs located in Wales, the ability to speak Welsh is desirable. Government Property Profession Career Framework (Link) This role sits within the following: • Job Family Strategic Asset Management, • Core Role Property Data Management, • Support the Head of Asset Management in the definition and delivery of the Asset Management Strategy for the DWP Estates property portfolio., • Responsible for development of whole life costing approach to Asset management, enabling strategic investment decisions to provide long term value for money., • Develops and leads the implementation and delivery of asset management strategy, though Capital Investment, LCW / PPM programs., • Ensures the efficacy of the Departments asset management spend, focusing on the health and safety of people and the provision of improved overall working environments for employees., • Understands and applies the principals set out in GovS0004PDS010 and in particular the FMS007 GPF Guidance to support demonstration of maintenance liability and funding applications through analysis of large data sets, relating to lifecycle, asset condition, and investment costs., • Development of strategic alignment, collaboration and processes to ensure efficient interfaces with wider DWP Estate management functions, • Development of asset management reporting requirements in liaison with the Supply Chain and the provision of accurate MI., • Overall responsibility for defining the investment strategy for Lifecycle works, including planning and prioritisation of identified projects to ensure that the allocation of funds is based on asset condition, criticality and affordability., • Drives the management of assets and development of asset strategies, in support of achieving defined Sustainability and Net Zero Carbon objectives, • Supports Estates LCW Project Delivery team with the management of project delivery, providing scope requirements, technical advice, and strategy to optimise delivery of LCW, maximising value and improvement from the available budget., • Overall responsibility for the collection and maintenance of asset and system condition data, including surveying, assurance, and audits., • Defines the standards for Surveying and asset register audits in relation to the definition and accuracy of all asset data., • Regular liaison with supply chain partners in relation to asset management performance including projects, life cycle works and improvement programmes or initiatives., • Fosters a one team culture of quality and continuous improvement across the extended organisation., • Overall responsibility for the management of technical due diligence of FM Supplier maintenance work orders., • Provides technical expertise and support to the Projects Delivery and Operational Teams, supporting with reactive works, identified asset performance issues, Landlord issues and remedial actions., • Where technical expertise is required that is out with the competencies within the team, obtains such expertise through the supply partners or through additional procurement., • Provide support and deputise for the Head of Asset Management as required.Person specification Essential Skills, Knowledge & Experience • Demonstrable experience of working at senior management level, leading teams and delivering asset management on a large commercial property portfolio., • Experience of defining and delivering asset management investment strategies to drive value and meet corporate objectives., • Can demonstrate a thorough knowledge of building pathology, defect diagnosis, option appraisal, cost analysis and project management., • Previous experience of designing, managing and delivering asset data collection, and asset condition assessment survey programmes across large commercial estates including experience in applying Uniclass, and assessing asset replacement demand., • Proven experience in leading the management and interpretation of asset condition data, including defining forward and backlog maintenance liability, and reporting on investment demand., • Previous experience of designing prioritisation strategies and producing lifecycle and capital investment work programmes across large multi-functional commercial estates, demonstrating an in depth understanding of the factors influencing investment choices., • Experienced in managing multi-million pound Lifecycle and Capital expenditure budgets, from identification of required funding and supporting funding applications business cases, to working with Project Delivery and Finance stakeholders to deliver reporting and required programme level outcomes., • Experience of Asset Management on a commercial leasehold estate, including acquisitions and divestments, and a thorough knowledge of the application of commercial lease terms., • Has experience of FM supplier work order management relating to core and call off based contracts, including review of minor works applications, technical due diligence, and can demonstrate commercial astuteness connected with contractual obligations and interpretation., • Ability to analyse significant amounts of data supporting a large portfolio and identify opportunities or risk for the department., • Strong project management skills in relation to working with multiple stakeholders, leading multi-disciplinary teams, to achieve desired outcomes, across a large multi-site and complex commercial estate. Essential Behaviours We'll assess you against these behaviours during the selection process: • Making Effective Decisions, • Leadership, • Working Together Benefits Alongside your salary of 75,026, Department for Work and Pensions contributes 21,735 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time. Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed Hybrid Working This job role is suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. STAGE 1 - APPLICATION & SIFT As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined above. You will also be asked to provide a short CV. Your CV should be fairly short and just evidence very brief details of your work history and Qualifications. (It will not be scored) Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage. Further details around what this will entail are listed on the application form. There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview. STAGE 2 - INTERVIEW All candidates who are successful at the sift stage will undertake a single virtual video interview. The interview will follow a blended approach which will help us assess candidates Behaviours and Strengths. You will also be asked an additional question to validate your knowledge which will be measured against the essential criteria as specified in the vacancy. Presentation If invited to interview you will be required to do a 5 minute presentation at the start of your interview. Details of the presentation and what is required will be supplied as part of the invite to interview. Currently the sift is scheduled to take place w/c 6th October 2025and interview dates w/c 20th October 2025. Interviews are scheduled to take place virtually and dates are subject to change. Further Information Find out more about Working for DWP A reserve list may be held for a period of 12 months from which further appointments can be made. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website . If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. The evidence you provide must relate to your own experiences. If evidence of plagiarism, or sharing of questions, information or answers throughout any part of the selection process is found, your application will be withdrawn. Examples of plagiarism can include: Presenting the work, ideas and experience of others as your own Copying content from an online/published source Using forms of Artificial Intelligence to produce application content which you present as your own. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Matt Pepper Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 67kB)

Working as a Security Threat Detection Analyst in the Cyber Security Monitoring and Investigations team, you will be part of an innovative and service-orientated team of analysts, focused on the detection and investigation of potential indicators of compromise and malicious activity on DWP systems and devices. Your main responsibilities will be to: • Provide a second-tier escalation function for the resolution of security events that have been triaged by others, providing direction and guidance, and ensuring an effective response to alerts and risks as they are identified., • Undertake comprehensive investigation of security alerts as well as proactive analysis of activity captured in system logs and security tools, to quickly determine if systems have been compromised., • Support Intelligence Analysts and the Security Incident Response Team, by providing detailed technical input to on-going investigations, building on detailed log data, digital outputs, and threat intelligence in relation to the mitigation, detection and response to potential cyber-attacks., • Effectively use the latest analytical SIEM tools including open-source intelligence to identify security compromises within large amounts of complex data., • Use malware analysis tools (commercial and/or open source) to support analysis and decision making., • Demonstrate strong knowledge of the latest security threats and indicators of compromise to ensure a robust response to new threats and attack vectors., • Provide timely intervention to protect the DWP IT Estate through recommending and operating containment processes to isolate and prevent the spread of malware., • Drive forward the development of monitoring systems and supporting processes and playbooks, ensuring systems are in place to review and continually improve existing capabilities., • Ensure intelligence is effectively used to maintain the integrity of alerts and to ensure alerts continue to remain relevant and focused on the latest threats., • Develop influential relationships with key stakeholders across the Department to support improvement activity thereby mitigating the risks from malicious activity., • Demonstrate strong knowledge and understanding of the concepts of information security, and of current and emerging IT security, data protection and information risk principles and technologies., • Support the transformation of the Departments response to digital delivery and the security threats this presents; including operating new analytical tools to generate innovative security alerts., • Support remedial activity as a result of identified weaknesses within the estate., • Manage multiple priorities and respond flexibly to competing demands. Person specification A strong candidate will be able to demonstrate the followingESSENTIAL CRITERIA. Please use the personal statement to evidence your skills and experience in the following areas: • Experience of performing in-depth analysis of cyber security alerts with evidence of ability to determine if systems have been compromised., • Skilled in using a variety of the latest SIEM/network analysis tools and of proactively interrogating large sets of structured and unstructured data, to identify malicious activity or anomalous behaviour., • Comprehensive knowledge of tactics and techniques an adversary could use to bypass or evade security controls, and experience of developing detections to mitigate such activities., • Demonstrable experience of providing technical input into security investigations and be skilled at communicating that information to both technical and non-technical stakeholders.Behaviours We'll assess you against these behaviours during the selection process: • Communicating and Influencing, • Making Effective Decisions, • Working Together, • Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: • Intrusion detection and analysis - (Government Cyber Security Profession Skills Framework Practitioner Level), • Incident management, incident investigation and response - (Government Cyber Security Profession Skills Framework Practitioner Level) Benefits Alongside your salary of 44,447, Department for Work and Pensions contributes 12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes., • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills. Stage 1: APPLICATION & SIFT As part of the application process you will be asked to complete a CV & personal statement of suitability (1,000 words). All applications will be assessed and sifted based on theessential criteriain the Person Specification section of the advert, using the information you provide in your completed application form.Further details around what this will entail are listed on the application form. The sift panel will use the information relating to your employment history (your CV) and your personal statement of suitability, to assess your experience, skills and knowledge. When giving details of your employment history, you should therefore include details of the work and projects that you have been involved in, and your role therein. In the event of a large number of applications we will use the Lead Criteria 'Experience of performing in-depth analysis of cyber security alerts with evidence of ability to determine if systems have been compromised' to initially assess your application during the Sift stage. Applications must include: A. A completed Personal Details application form. B. A curriculum vitae* with education, professional qualifications and full employment history, giving details of key achievements relevant to the skills and experience outlined in this job description. C. A personal statement. In no more than 1000 words, please demonstrate how you meet the essential criteria, outlined in the 'Person Specification' section of the job advert. A NOTE ON ANONYMISATION *Due to DWPs use of anonymised recruitment practices it is not possible for applicants to upload/attach a CV; any information that you would customarily share on a CV should therefore be entered onto the application form. Please ensure you provide sufficient information to enable to sift panel to make an informed judgement about your suitability for this role. IMPORTANT INFORMATION: Please include all other information that you would customarily provide when presenting a CV/cover letter, as the sift panel use this information to assess your application. DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV/Cover letter. Failure to do so will result in your application being withdrawn. Stage 2 SIFT & INTERVIEW INFORMATION: Applications will be sifted at regular intervals from the date the posts are advertised. Sifting for this role will be concluded as soon as the advert closes. The final stage of the process will be a face-to-face interview where you will be assessed against the behaviours and technical skills outlined in the advert. Candidates will be required to give a short presentation at interview, details of which will be provided prior to you attending. Only candidates that have been successful at the previous stage will be invited to attend an interview. Interviews will commence sometime after 3rd October 2025. Sift and interview dates to be confirmed. Further Information Find out more about Working for DWP A reserve list may be held for a period of 6months from which further appointments can be made. Any move to DWPfrom another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at If successful and transferring from another Government Department a criminal record check may becarried out. In order to process applications without delay, we will be sending a Criminal Record Check toDisclosure and Barring Service/Disclosure Scotlandon your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email For further information on National Security Vetting please visit the Demystifying Vetting website . New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Louise Williams Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments Candidate Pack SMI Security Threat Detection Analyst Sept 25 422051 Opens in new window (pdf, 1004kB) DWP Terms and Conditions January 2024 (3) Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 69kB)

Materials Controller – dnata Catering Do you have experience of working in a stock management environment? Are you looking for your next career move? Do you want to be part of a global organisation? If so, we want to hear from you! dnata Catering UK, the world’s largest inflight caterer has a fantastic opportunity to join our team at our facility at Newcastle Airport as a Materials Controller. As a pivotal part of the team you will manage the stock in our warehouse ensuring that the ordering, distribution and reconciliation of stock is managed effectively within the operation. Forecasting anticipated stock requirements through effective management of the ordering and delivery schedule, establishing minimum and maximum stock levels by season utilising appropriate systems as required. On a daily basis you will ensure that all work is completed according to daily work schedules and that all information received is communicated to the right people in a timely manner. Ensuring compliance to legislative, customer and company standards is paramount. You will maintain best practice and review and monitor processes and action changes as necessary. You will pride yourself on delivering a 5* service with a focus on delivering results, whilst maintaining our high standards dealing with any stock issues / queries in a timely manner, escalating any matters which cannot be resolved to the relevant manager. What’s in it for you? Free meals and drink on site Dental, optical and treatment cover through our Simply Health Cash Plan Access to our Employee Assistance Programme (EAP) which offers counselling and advice on a wide variety of issues 24 hours a day, seven days a week Cycle to Work Scheme Pension scheme and life cover Please note that we are a 24/7 operation and weekend working will be part of the roster pattern. We look forward to hearing from you

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

We are looking for a Senior IT Service Manager to join our Digital Channels and wider IT team to support delivery through commercial contracts by working with cross functional teams. In DWP Digital out teams use fresh ideas and l.

We are looking for an IT Service Manager to join our community of tech experts in DWP Digital. You join us as a IT Service Manager, working on our Health Product Support team. This is a fantastic opportunity to make a real difference in public service delivery while working in a dynamic, collaborati

The IT Services Delivery Manager is responsible for liaising with the MS business unit coordinator to ensure delivery of the project within the timescales and budgets are closely monitored. It is the DCS Services Delivery Manager’s responsibility to liaise closely with their customer and promote a

As an IT Service Manager, you will be responsible for managing the operational running of the business-as-usual service support services, including the allocation of duties and tasks, as well as maintaining contractual KPI obligations, customer reporting and acting as an escalation point for both ou

You'll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery,

The IT Services Delivery Manager is responsible for liaising with the MS business unit coordinator to ensure delivery of the project within the timescales and budgets are closely monitored. The DCS Service Delivery Manager is responsible for controlling and implementing a Cabling Service on a minor

Proven experience of leading individuals and teams to deliver IT service excellence with the ability to implement and translate strategy into action together with experience supporting personal development. Demonstrable experience and understanding of Siebel with the ability to troubleshoot and iden

Operating across the globe, this business is committed to delivering high-quality soluti.

Digital Payment Services - Senior IT Service Manager. We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology. Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and C

We are looking for a Senior IT Manager to join our Children's Services team supporting and leading on Live Service for DWP. Our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used.

We are looking for a Senior IT Service Manager to join our Digital Channels and wider IT team to support delivery through commercial contracts by working with cross functional teams. Experience of promoting cross-team collaboration with key stakeholders to ensure new and changed Products/Services ar

We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. Service Delivery Manager (Anaplan Managed Se

Manage a team of 3 in service delivery. Every call is an opportunity to deliver excellence — not an inconvenience, but the. This is not just a job — it's a.

Digital Payment Services - Senior IT Service Manager. We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology. You will play a pivotal role in implementing and evolving our service.

On behalf of our client we are looking for an outstanding Service Delivery / Service Manager to help continue to deliver an Outstanding IT Service to its Clients. The ideal candidate will be customer centric and have a tack record of delivering a quality service to agreed SLA's and OLAs. ITIL Accred

As an IT Service Manager, you will be responsible for managing the operational running of the business-as-usual service support services, including the allocation of duties and tasks, as well as maintaining contractual KPI obligations, customer reporting and acting as an escalation point for both ou

Service Delivery ManagerFull-Time | Southend on Sea | Salary up to £42,000 PA (depending on experience)Are you a dynamic and driven leader with a passion for operational excellence and compliance? Were looking for a Service Delivery Manager to join a busy thriving team and take ownership of service

Clinical Service Delivery Manager. Clinical Service Delivery Manager.

Nationality requirementsThis job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those

We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. Service Delivery Manager (Anaplan Managed Se

Job Title: IT Delivery Engineering ManagerLocation: Bridgend, South WalesSalary: £40,000 - £50,000 per annumJob Type: Full time, PermanentWorking Hours: Monday to Friday - 9am to 5. Who are we:Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comm

This is an exciting opportunity to take ownership of high-profile accounts, work closely with top-tier clients, and play a key role in shaping service excellence. The Role: Service Delivery Manager. This role offers genuine scope for growth and development within a company that is proud of its peopl

Clinical Service Delivery Manager??Location:Gatwick Office ??Salary:Up to £50,000 per annum ??Hours:40 hours per week (including 1 week in 4 covering out-of-hours on-call) ??Contract:Permanent ??Office-Based(with flexible working in line with business needs) About the RoleOur client is seeking a dy

We are looking for a Senior IT Service Manager to join our Digital Channels and wider IT team to support delivery through commercial contracts by working with cross functional teams. Job Description Senior IT Service Manager Paying £57,946, plus 28. In DWP Digital out teams use fresh ideas and l.

We are looking for an IT Service Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge technologies to build, transform and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key mom

We are looking for an IT Service Manager to join our community of tech experts in DWP Digital. Were using fresh ideas and leading-edge technologies to build, transform and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key mome

Service Delivery Manager – UKI Professional Services Team. Ensure customer expectations align with product capabilities and contracted services. Ability to develop and maintain strong, productive relationships with customers, partners, and stakeholders.

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. Work with Head of Service Delivery Management / Portfolio Director(s) / Account Manager (s) / Practice Head as appropriate to agr

This position is ideal for someone with a strong engineering background who wants to continue applying their technical skills while stepping into a leadership role within a corporate-critical environment. Maintain excellent service delivery standards in a critical, client-facing setting. Meetings &

Responsible for acquiring and responding to customer operational requirements Responsible for working with the customer to define what the support model will look like by defining incident management and service request processes and roles and responsibilities Responsible for service on-boarding act

Contract Management: Ensure adherence to contractual obligations, including SLAs; conduct regular service reviews and report on performance using OKRs, KPIs and CSAT scores; collaborate with product teams to define client-focused measures of value; manage and forecast team budget and capacity while

Joining Culina Group as Service Delivery Manager, you will be responsible for the Management and efficiency of day to day operation of the Group IT Service Delivery Function. Develop and maintain strong relationships with vendors, and monitor service level agreements (SLAs) to ensure high-quality se

This is a vital role, helping to ensure our workforce systems-such as Element Suite (MyWork)-are performing at their best, compliant with data standards, and aligned with future business needs. Familiarity with ServiceNow and Element Suite (MyWork) - desirable. Serco are Disability Confident Leader

We are looking for an experienced IT Delivery Manager to lead the end-to-end delivery of cloud-based digital services, helping ensure safer recruitment and stronger public protection. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruit

As a Global Service Delivery Manager, you will lead high-quality, efficient technology service delivery for their worldwide operations. Experience as a Service Delivery Manager and service delivery of SaaS/Cloud business applications. Global Service Delivery Manager | Fully Remote | Global Humanitar

As a Service Delivery Manager, you will own the full spectrum of strategic execution and relationship management for Hiya’s telecom carrier partners, driving both expansion and innovation with autonomy and urgency. Our mission is to modernize voice with intelligence for security and productivity.

As a Service Delivery Manager, you will own the full spectrum of strategic execution and relationship management for Hiya’s telecom carrier partners, driving both expansion and innovation with autonomy and urgency. Our mission is to modernize voice with intelligence for security and productivity.

We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or be

As a Service Delivery Manager, you will own the full spectrum of strategic execution and relationship management for Hiya’s telecom carrier partners, driving both expansion and innovation with autonomy and urgency. Our mission is to modernize voice with intelligence for security and productivity.

As a Service Delivery Manager, you will conduct an ongoing review of IT service, to help identify and implement opportunities for improvement and optimisation throughout the life of a client’s agreement, whilst also providing advice and guidance with regards to ongoing IT strategy and planning. We

Liaise with external bodies and recognised industry authorities to support quality service delivery. Reporting to the Operations Manager, and working alongside a second Service Delivery Manager, you will play a critical role in maintaining standards, driving improvement, and ensuring our contracts o