It service delivery manager jobs in KingswinfordCreate job alerts

A leading IT service provider in the United Kingdom is looking for a Customer Relations Manager to manage customer accounts, develop relationships, and ensure the delivery of IT solutions.This full-time, permanent role requires experience in field service or IT implementation, particularly in hospit

We’re seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting defence focused programmes within a highly regulated environment. Sitting within the IT function and working closely with Secure Operations, you’ll establish, lead and continuously i

Do you want the chance to work as part of an innovative NHS IT team supporting critical Telecommunications infrastructure? An exciting opportunity for a Senior Telecommunications Engineer to join our well-established team at our Headquarters in Brierley Hill In line with the strategy defined by the Trust, the Senior Telecoms Engineer will support the Telecoms Manager and assist in the development of the Trusts telephone and mobile infrastructure to support critical operations and a resource for advice on technical issues as required including supporting our two Emergency Operations Centres and Patient Transport Service Contact Centres Applicants must hold a OEM based technical qualification along with a minimum of 4 years working in an IT environment and knowledge of Avaya Communication Manager and associated services (AES, Breeze, AMS, SM, SBC) You will be the escalation point for the junior team members, assisting the team with incidents and service requests. There will be opportunities to be involved with project work including Voice Recorder upgrade, SIP migration, Inbound Services and other digital first solutions With the crucial nature of the systems our team supports, we seek adaptable, methodical and conscientious candidates. If you have these essential qualities and would like the fantastic opportunity to shape the fixed and mobile communications in our critical environment, please apply. Design and application of a comprehensive range of procedures for security, recovery, and restart (including from disaster) and incident/problem control. Responsibility for upgrades, patching, operation, control, maintenance and effective use of the non-critical voice and data applications. Guaranteeing integrity and confidentiality of information delivered to and sent by users in line with the Trusts and NHS policy. Responsibility for security, characteristics of associated fixed and mobile telephony hardware and software and targets for performance for quality of service. Communicating effectively using electronic, verbal and written word, as required with users and IT Staff, particularly in respect of emergencies, quality control and support, restrictions on or withdrawal of services, routine and unscheduled maintenance and the introduction of major amendments to the provision of service such as upgrades of equipment and software. Investigate all appropriate means to improve service levels whilst minimising investment requirements and recommend new or revised policies or procedures to the Telecoms Manager or Head of IT and implement specific improvements within scope of responsibility. May be required to work on own or as part of a team in the deployment and planning of service projects with consideration to budgetary restraints. Implement training documentation and deliver training to staff in the use of IT, Telephony and Mobile equipment. Where operational demands require alternatives to be put in place (eg Gold Control), plan and implement the transition from normal system working to the new revised arrangements. Ability to supervise nominated resource to deliver agreed objectives to ensure projects and tasks are delivered successfully and on time. Supplier Management Assisting the Telecoms Manager in obtaining and evaluating offers from suppliers of equipment, software, transmission services and other services for communications networks. Monitoring and reviewing performance, capability, availability and exceptional incidents and proposing and implementing improvements. Assisting in negotiating and reviewing contracts and SLAs with key suppliers. Liaising with suppliers technical personnel for problem resolution in the event of service or component failure. Where the service is provided by an external supplier, review the contract to provide the agreed service level, establish problem resolution procedures and define the consequences of non-compliance and ensure that contingency plans take sufficient account of potential failures in supply. Ensures that supplier access to systems is within the Trusts security policy and that physical access to critical areas are controlled. Maintain Stock Control. Monitoring and Reporting Monitor telephone facilities to ensure accurate and timely gathering of data about performance with regard to utilisation and errors. Using performance data in order to ensure that appropriate action, including tuning and acquisition is taken in a timely fashion to avoid service degradation or failure. Monitoring security of all telephony systems proactively, including implementing and maintaining records in line with the Trust and NHS security policy when appropriate action as required. Monitoring the Trusts IT Helpdesk facility to ensure departmental compliance with internal SLAs. Using software to manage and support the communications systems. Problem Management Reporting service delivery problems to the Telecoms Manager and to the Heads of Departments affected so that appropriate actions can be initiated. Ensuring that all IT personnel are aware of problems and known errors so that they can assist in their timely resolution. Work under own initiative in preventing occurrence of incidents through activities such as identifying suspect components, monitoring systems being developed and preventing problems in one system being replicated in other systems. Report and advise on the quality of services, systems and support being provided to users, suppliers, comparing against agreements when appropriate. Responds to and resolves faults on IT systems. Includes support to users on Trust sites across the region in line with agreed SLAs. Responds to requests and fault reports from the organisations external customers in line with agreed SLAs. Maintains security and integrity of all communication systems. Maintains change control procedures in line with Trust ITIL process. Ensures that adequate backups are taken for all communication systems. Participates in IT Hardware and Software Audit. Responsibility for the quality, security, availability, integrity and safety, utilising as appropriate specialised techniques, tools, methods and standards. Planning and implementing project orientated tasks. Ensuring that all problems reported on the Trusts IT Helpdesk system. Additional Information Ensures compliance with relevant legislation including Data Protection, Software Misuse Act and Copyright Act Ensures compliance with the requirements of relevant system audits. Participates in the IT Departments daily on-call rota. Attendance at IT Departmental Meetings Manual Handling of IT & Communications equipment. Undertakes other duties, tasks, projects, commensurate with purpose and grade of post may be determined from time to time TPBN1_UKTJ

Job Description: Supported Employment Team Leader (IPS) Location:West Midlands (Sandwell, Dudley, Wolverhampton & Walsall) Contract:Full-time, permanent Reporting to:Service Manager Community-based / Peripatetic About the Role We are seeking aSupported Employment Team Leaderto provide strong, visible leadership to a team of Employment Specialists delivering IPS and Supported Employment services across the West Midlands. This is a hands-on leadership role with clear accountability forteam performance, service quality, employment outcomes, and fidelity to the IPS model. You will coach, mentor, and develop staff while ensuring services are fully embedded within local health, community, and employment systems. You will play a key role in driving employer engagement, strengthening partnerships, and ensuring participants receive high-quality, person-centred employment support that leads to sustained paid work. Key Responsibilities Lead, manage, and develop a team of Supported Employment / IPS Employment Specialists Provide day-to-day supervision, coaching, and field-based mentoring Drive performance against KPIs, employment outcomes, and IPS fidelity standards Ensure consistent, high-quality delivery across the team and contract area Address underperformance through effective performance management Embed Supported Employment services within local health, primary care, and community networks Oversee employer engagement activity and support the team to secure sustainable job opportunities Ensure safeguarding, data protection, and information governance standards are met Spend the majority of working time in the community supporting staff and partners What Were Looking For Essential Experience leading or supervising Supported Employment or IPS teams Strong understanding of the IPS / Supported Employment model and evidence-based practice Proven ability to manage performance, quality, and targets Experience of coaching, mentoring, and developing staff Strong partnership working skills across health, social care, and employment sectors Excellent communication, organisation, and IT skills Understanding of barriers to work, particularly relating to mental health Desirable Experience working with people with mental health needs or other disadvantaged groups Employer engagement experience with positive employment outcomes Mental Health First Aid qualification (or willingness to complete) Formal IPS / Supported Employment training Additional Information Enhanced DBS check required Community-based role with travel across the West Midlands Occasional overnight stays may be required TPBN1_UKTJ

Service Delivery Manager (ERP) Location: UK (remote with about 5 days a month travel to clients/office) Works closely with: Product Managers, Delivery/Projects, Support, Development, Leadership Team to £60,000 base (DOE) + performance bonus (5% - 20%) This role is support manager overseeing

Service Delivery Manager - Oracle Cloud. Own ITIL-aligned service delivery (Incident, Problem, Change, Request, Knowledge, CSI). Accountable for the end-to-end operational delivery of a secure, business-critical Oracle Fusion platform.

As a Service Manager, you will be part of an established service management team responsible for the day to day operation of business as usual support services. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, an

Service Delivery / Customer Support Manager. When ERP software sits at the heart of a business, customer service isn’t a function – it’s a promise. Service Delivery / Customer Support Manager.

Delivery Analyst / Delivery Manager North Lincolnshire - £44K + excellent benefits (Hybrid - easily commutable from Hull, Grimsby, Scunthorpe) Are you someone who loves being right at the centre of delivery? Making sure change actually happens, teams stay on track, and requirements are crys

A leading educational institution in Greater London seeks an experienced IT Support Manager to oversee the operation of its Help Centre, emphasizing the use of technology to improve service efficiency. This role offers competitive compensation and opportunities for professional development. The idea

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We strive to provide equal opportunities in al

The role is suitable for an individual with extensive knowledge and experience of IT Service Management within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management) and transition in Live. As a

A renowned retail and service organization is seeking a strategic Service Delivery Manager to oversee the governance and performance of IT service providers. This position requires a balance of contract management, service excellence, and operational integration, particularly in retail IT operations

A telecommunications company is seeking a field-based FTTP Area Manager to lead service delivery in Central and East London. Key benefits include a competitive salary and various employee schemes, contributing to a diverse and inclusive workplace.

A global technology provider in the UK seeks a Senior IT Project Manager to lead and deliver a portfolio of business and technology projects. Join us to grow your career in a dynamic and exciting environment focused on impactful technology solutions.

High level of organisation, with the ability to manage parallel priorities across time zones. Bolder’s global technology teams, ensuring that initiatives are delivered seamlessly, efficiently, and in alignment with business priorities. Partner with team leads to adjust priorities and sequencing ba

A leading IT consulting firm in the UK is seeking a Service Transition Project Manager. The position is part-time and offers a range of benefits including life insurance, gym discounts, and competitive compensation. This role requires managing cybersecurity and IT projects while balancing technical

Working with a leading IT Consultancy who are on the search for a Agile Delivery Manager. This role is part of a broader digital transformation team dedicated to fostering user-centred design, critical thinking, and innovative digital service creation. Join our Agile Delivery, Scrum, and Coaching ca

Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law. Your personal data will be processed for the purposes of managing Palo-IT�

A healthcare organization in Greater London is seeking a Service Delivery Manager to lead clinical administrative teams across various GP sites. This role involves overseeing processes such as referrals and medical reports, while ensuring quality and efficiency. The position offers a salary ranging

This position includes benefits such as private medical cover, paid holidays, and a competitive salary. A leading software solutions provider in Greater London seeks a Contact Manager responsible for managing service operations and client relationships. Ideal candidates will have a strong background

You’re a dynamic IT professional with a proven track record in IT service delivery or helpdesk management, ideally within a high‑touch, fast‑paced corporate or professional services environment. An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading g

Manage a heavily outsourced environment with multiple third-party suppliers/MSPs to ensure quality service delivery. Experience as a Service Delivery Manager or similar, with Agile experience. Coordinate delivery through outsourced teams without direct line management responsibility.

A leading technology solutions provider in Greater London is seeking a Service Delivery Manager to oversee the entire service delivery process for clients. Your responsibilities will include managing customer relationships, driving service excellence, and ensuring compliance with contractual obligat

The postholder will work closely with the wider transformation senior leadership team with a distinct focus on service delivery to ensure our services are high quality, sustainable, commercially sound and consistently excellent for our customers. Ensure consistent, high-quality delivery across PMO a

You'll work in a flexible environment with opportunities for innovative solutions while directly engaging with stakeholders. A leading technology firm seeks a Contract Services Manager in the UK. This position demands strong communication skills, IT contract management experience, and a background i

A leading technology services firm is looking for a Service Delivery Manager (SAP) to oversee a high-scale SAP landscape for a luxury fashion brand. The candidate will drive end-to-end application development and support, managing vendor relations and optimizing service delivery. This role offers co

ERP | Unit4 | Agresso | Service Delivery | ITIL | Application Support | Team Leadership | Public Sector | Local Authority | Hybrid Working. The successful candidate will combine strong people leadership with hands-on Unit4 expertise, supporting service delivery across one or more functional modules

Ensure seamless delivery of services to clients. Monitor progress and track KPIs. Making sure that services are being seamlessly delivered to the clients of an organization.

A leading IT service provider based in the UK is seeking a Service Delivery Manager to oversee and enhance the delivery of Managed Services. This position offers a hybrid working environment, with options to work from the City office or the Head Office in Croydon, providing an exciting opportunity f

This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. Driving improvements in service delivery processes, performance, and client satisfaction. IT services department and play a central role in the leadership

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. A solid understanding of ITIL (ideally Foundation Level V4), or a willingness to gain certification—with the ability to apply

A leading global insurance provider in Greater London is seeking an experienced Service Management professional to oversee IT service delivery. The candidate will be responsible for ensuring service performance meets established levels, managing escalations, and driving service improvements. The ide

A leading recruitment firm is seeking a Head of IT based in Rugby to lead a high-performing team and enhance customer experiences through effective technology use. This hybrid role offers a competitive salary of £70k - £80k plus a bonus and comprehensive benefits package, including private medical

A leading IT Reseller in the UK is seeking a proactive Service Delivery Manager to oversee IT services for enterprise clients. Candidates should have prior experience in service delivery within the IT sector and possess ITIL v4 certification. This position offers a hybrid working model with competit

Supportive, ambitious team with autonomy and growth opportunities. Ensuring delivery aligns with client contracts, licensing, and capability boundaries. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions.

A leading government digital services provider is seeking a Senior IT Service Manager to lead complex service migrations. A competitive salary and flexible working arrangements are offered, with opportunities for professional development and a positive work culture. This role involves coordinating t

Now, as we continue to scale our award-winning ERP SaaS platform, we’re looking for aService Delivery / Customer Support Managerwho thrives on ownership, leadership, and delivering reassurance when it matters most. As our Service Delivery / Customer Support Manager, you’ll lead the team that cus

A leading consulting firm in the United Kingdom is seeking a Project / Engagement Manager to lead the delivery of complex IT and technology projects. This role involves managing high-visibility deliveries across the full project lifecycle, ensuring quality outcomes in dynamic environments. The posit

You’ll be part of a supportive leadership team, working in a role with genuine impact, clear accountability and opportunities to develop your career within a complex, nationally significant contract. Serco Limited – Service Delivery Manager (Out of Hours) for the AASC Contract (NW & MEE). We’r

We are seeking a strategic Service Delivery Manager (SDM) to lead the governance and performance of our external IT service providers, with a strong emphasis on senior stakeholder engagement. Ensure IT service partners remain compliant with IT service management processes and governance. Acting as t

Seit fast 35 Jahren sind wir der innovative und herstellerunabhängige IT-Partner für Konzerne, mittelständische Unternehmen und öffentliche Auftraggeber in der Rhein-Main-Region, deutschlandweit und in Österreich. Unsere Expertise umfasst Shared Services, Support Services, Consulting Services u

Oversee end-to-end service delivery for assigned accounts, ensuring compliance with SLAs, KPIs, and contractual commitments. Your deliverables as Service Delivery Manager will include, but are not limited to:. Monitor service performance, analyze trends, and implement corrective actions to maintain

Der ideale Kandidat bringt Erfahrung im IT Service Management, ist analytisch denkend und kommunikationsstark. Sie übernehmen die Verantwortung für SLA-Überwachung, Projektdokumentation und arbeiten strategisch mit Kunden zusammen. Flexible Arbeitszeiten und ein unbefristeter Vertrag werden gebot

Proven leadership experience in IT Service Delivery or IT Service Management within a complex, professional environment. Maintain IT service continuity and disaster recovery plans in coordination with business continuity teams. Collaborate with the Head of IT Operations on service delivery and digit

Join this exciting venture aiming to provide low-carbon electricity and shape the UK's energy future, in a position that offers growth and impact. This role involves overseeing a multi-disciplinary team to deliver critical components and collaborating closely with Hinkley Point C. A major energy pro

A reputable Managed Service Provider in Brighton is seeking a Service Delivery Manager to lead their IT services department. The position offers a competitive salary of GBP50,000 – GBP55,000 plus benefits in a collaborative environment. This role involves managing a team of 6 technicians while enh

A regional law enforcement agency in the UK seeks a Service Delivery Administrator to provide critical support for IT systems. This role offers flexible working arrangements and a range of benefits, including a competitive salary and generous annual leave. You will plan, develop, and deliver adminis