3rd Line Support Engineer
12 hours ago
Corsham
2nd / 3rd Line IT Support Engineer – Security Cleared Location: Corsham – Hybrid Salary: £40,000 – £47,000 + Excellent Company Benefits + TAX FREE YEARLY Bonus NexGen Associates are partnered with a leading IT Consultancy working within the Government and Defence sectors. Due to continued growth, they are seeking an experienced 2nd / 3rd Line IT Support Engineer to join their team. You will be working within a managed services environment, providing high-quality technical support across complex systems and classified networks. This role offers excellent exposure to modern technologies and structured processes – making it an ideal opportunity for service leavers looking to transition their technical skills into a commercial setting. You must hold current SC Clearance (and be eligible for DV clearance) and be a sole British national due to the nature of the work. Key Responsibilities: • Provide 2nd and 3rd line support for desktops, servers, applications, and networks., • Troubleshoot and resolve escalated incidents across Windows, Linux and Microsoft technologies., • Support the configuration, deployment, and maintenance of desktops, laptops, mobile devices, and servers., • Administer Microsoft 365, Azure, and Active Directory/Entra ID environments., • Perform routine monitoring, patching, and maintenance to ensure system stability and performance., • Document solutions, produce technical knowledge base articles and contribute to process improvements., • Collaborate with project teams on infrastructure builds, upgrades and migrations., • Act as a technical escalation point for 1st line and service desk teams., • Liaise with third-party vendors and solution providers when required., • Support security and compliance requirements across government-classified systems. Requirements: • Security Clearance: SC Cleared as a minimum (eligible/willing for DV). Sole UK national., • 3+ years’ experience in a 2nd/3rd line support, infrastructure, or systems engineering role., • Strong knowledge of Windows Server and desktop environments., • Good working knowledge of Linux operating systems., • Microsoft 365 and Azure administration experience., • Strong experience with Active Directory, Entra/AAD, DNS, DHCP, and Group Policy., • Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls)., • Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able)., • Familiarity with system monitoring, patching, and backup solutions., • Excellent problem-solving skills and ability to mentor junior staff., • Strong communication skills, comfortable dealing with both technical and non-technical stakeholders.