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2nd / 3rd Line IT Support Engineer – Security Cleared Location: Corsham – Hybrid Salary: £40,000 – £47,000 + Excellent Company Benefits + TAX FREE YEARLY Bonus NexGen Associates are partnered with a leading IT Consultancy working within the Government and Defence sectors. Due to continued growth, they are seeking an experienced 2nd / 3rd Line IT Support Engineer to join their team. You will be working within a managed services environment, providing high-quality technical support across complex systems and classified networks. This role offers excellent exposure to modern technologies and structured processes – making it an ideal opportunity for service leavers looking to transition their technical skills into a commercial setting. You must hold current SC Clearance (and be eligible for DV clearance) and be a sole British national due to the nature of the work. Key Responsibilities: • Provide 2nd and 3rd line support for desktops, servers, applications, and networks., • Troubleshoot and resolve escalated incidents across Windows, Linux and Microsoft technologies., • Support the configuration, deployment, and maintenance of desktops, laptops, mobile devices, and servers., • Administer Microsoft 365, Azure, and Active Directory/Entra ID environments., • Perform routine monitoring, patching, and maintenance to ensure system stability and performance., • Document solutions, produce technical knowledge base articles and contribute to process improvements., • Collaborate with project teams on infrastructure builds, upgrades and migrations., • Act as a technical escalation point for 1st line and service desk teams., • Liaise with third-party vendors and solution providers when required., • Support security and compliance requirements across government-classified systems. Requirements: • Security Clearance: SC Cleared as a minimum (eligible/willing for DV). Sole UK national., • 3+ years’ experience in a 2nd/3rd line support, infrastructure, or systems engineering role., • Strong knowledge of Windows Server and desktop environments., • Good working knowledge of Linux operating systems., • Microsoft 365 and Azure administration experience., • Strong experience with Active Directory, Entra/AAD, DNS, DHCP, and Group Policy., • Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls)., • Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able)., • Familiarity with system monitoring, patching, and backup solutions., • Excellent problem-solving skills and ability to mentor junior staff., • Strong communication skills, comfortable dealing with both technical and non-technical stakeholders.

Junior Network Engineer - Security Cleared (SC or DV) Location: Corsham - hybrid Salary £45,000 - £55,000 + excellent company benefits + yearly bonus Immediate start! You must be SC or DV Cleared and be a sole British citizen due to the nature of the work. NexGen Associates are currently working with an established IT Consultancy client who work within the Government and Defence verticals. They are now looking to take on an Junior Network Engineer with CISCO networks experience to join their team, where you will collaborate with technical architects to design, implement and optimise network infrastructure across diverse client environments. Key Responsibilities: • Collaborate with architects and stakeholders to design and deploy tailored network solutions., • Manage and maintain network infrastructure, ensuring seamless performance and reliability., • Utilise a combination of hardware and software tools to support operational and business goals., • Work closely with external partners, including the Ministry of Defence (MoD) and UK Government clients, to align solutions with strategic objectives. Qualifications & Skills: • You must have CISCO MOD Networks experience especially around CISCO switches, routing and implementation., • CCNA qualified or equivalent - apprentice, • Familiarity with cloud platforms like AWS., • Excellent problem-solving and communication skills, with a focus on collaboration and innovation. On Offer: Opportunities to work on high-impact projects for government and defence clients. A dynamic work environment that fosters growth and learning. Access to cutting-edge tools and resources to achieve operational excellence. TAX free bonus annual guaranteed. Job Types: Full-time, Permanent

Service Desk Analyst - DV Cleared • DV Cleared role, • £400 per day Inside, • Onsite role - Bath based Key Skills: • Experienced Service Desk, • DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible for communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Expererience in Cloud Platforms Experience in Defence Exposure to automation or scripting