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Job Title - Patient Advisor Location - Glasgow Hours - Full Time, 40 hours per week (must be flexible to work Saturdays) Salary - £29,000 plus Bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following: • An industry leading salary plus excellent bonus potential, • State of the art, modern working environments, • 29 days annual leave, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities, • Pension scheme It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike. Your day to day responsibilities may vary however a typical day will involve the following duties: • Building a strong relationship with our patients, • Performing diagnostic eye scans (full training will be provided), • Confidently relaying patient information to the optometrist to ensure a smooth patient journey, • Maintaining patient records with accurate and up to date information, • Arranging affordable finance options to suit each individual patient, • Schedule patients’ consultations and surgeries with our optometrists and surgeons The successful candidate will: • Be driven and passionate with a willingness to succeed, • Have excellent written and verbal communication skills, • Be able to demonstrate strong negotiation skills, • Be self-motivated to work with and without supervision, • Have previous experience working towards sales targets and personal KPI's, • Possess strong organisational skills

Title: Contact Centre – Outbound Sales Hours: 40 hours per week, Full Time Location: Glasgow City Centre – Office based Salary: £27,040 - £28,080 plus bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. Role responsibility : Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement. This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services. • Make outbound calls to patients who have enquired about refractive treatments., • Deliver an outstanding customer experience while identifying opportunities., • Consistently meet and exceed KPIs and conversion targets., • Building trust and rapport, Guiding patients through the consultation booking journey., • A driven individual with a target-focused mindset., • Experience in outbound sales or a high-contact customer service role., • Strong communication and persuasion skills., • Willingness to push yourself to meet and exceed performance goals., • State of the art, modern working environments, • 29 days annual leave (pro rata), • Free Breakfast and Subsidised staff canteen., • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Full training on refractive treatments and patient handling, • Clear progression routes for top performers Optical Express is an equal opportunities employer

Title: Customer Care Advisor – Live Chat Hours: Full Time Location: Glasgow City Centre – office based Salary: From £27,040 Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. Each day will vary however the core components of your role will include: • Engaging with existing or potential customers/patients, • Acting as first point of contact for internal and external customers, • Handling customer enquiries quickly and efficiently, • Booking consultations, sight tests and post-operative appointments, • Maintain and develop product knowledge and customer service skills, • Excellent verbal and written communication skills, • The ability to deal with customers over the telephone in a confident and professional manner, • A willingness to learn, • Excellent bonus potential, • State of the art, modern working environments, • 29 days annual leave (pro rata), • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities Optical Express is an equal opportunities employer

Mobile Optometrist Role Lanarkshire Area As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. A fantastic opportunity has become available for a Mobile Optometrist to provide care to patients from our clinics in the Lanarkshire Area. With access to ongoing training and development opportunities and invaluable support from industry specialists, you will be able to grow and develop within a professional working environment. At Optical Express, no two days are the same. Your role will be varied and can include: • Providing Essential and Advanced Eye examinations for our patients, • Contact lens fittings, • Eye health assessments Your package: We are committed to providing optometrists across our business with rewards and benefits that really make a difference. The fantastic range of benefits you will receive include: • A market leading salary, • Salary enhancement through our Performance Pay scheme, • 33 days annual leave per year, increasing with length of service, • Pension Scheme, • Private Healthcare, • Paid Professional Fees, • Indemnity Coverage, • Independent Prescribing Sponsorship and Placement Assistance, • Access to Optical Express CET courses, • Complimentary or discounted Laser Eye Surgery, Intraocular Lens surgery or Lipiflow treatment, • Generous Optical Express Friends and Family Discount scheme Full and part time opportunities are available. Relocation allowances will be considered. Optical Express is committed to providing clinicians and patients alike with access to state of the art diagnostic and treatment technologies from a range of market leaders such as Carl Zeiss and Johnson & Johnson Vision. Full refractive and cataract surgery training will be provided and is delivered by experienced clinicians. To ensure you have maximum support day-to-day in the clinic, you will work alongside an exceptional professional team, as well as having access to invaluable guidance from the Clinical Services team, which includes some of the most experienced optometrists and ophthalmologists in the specialist areas of refractive surgery and cataract care.

Optical Express is the UK’s leading provider of laser eye surgery, lens replacement, and private eyecare services. With a nationwide network of clinics and over a thousand of employees, we are committed to delivering exceptional patient care supported by robust legal, ethical, and operational standards. As our organisation continues to grow, we are seeking a skilled Employment Lawyer to join our in‑house legal team. Role Overview The Employment Lawyer will act as a key legal advisor to the business on all employment law matters, providing high-quality, timely, and commercially focused legal support across the organisation. The role will involve advising on both contentious and non-contentious employment issues, supporting HR with policy development, managing litigation risk, and ensuring the company’s people practices remain compliant with UK employment legislation. This role is suited to a confident, pragmatic lawyer with a minimum of 5 years’ post-qualification experience (PQE) in employment law, ideally gained across a combination of private practice and in-house environments. Key Responsibilities Advisory & Compliance • Provide expert legal advice on a wide range of employment law matters, including disciplinary and grievance issues, absence management, discrimination, TUPE, redundancy, performance management, and employee relations., • Partner with HR and operational teams to interpret legal obligations and embed best practice people management., • Draft, review, and maintain employment contracts, HR policies, handbooks, and related documentation., • Manage Employment Tribunal claims from instruction through to resolution, including drafting pleadings, preparing witness statements, liaising with external counsel, and supporting hearings as required., • Provide legal input into strategic HR initiatives, including organisational restructures, TUPE transfers, change programmes, and employee engagement projects., • Deliver training and legal updates to HR teams and managers., • Advise on employment aspects of commercial agreements, consultancy arrangements, and third-party relationships. Essential • Qualified Solicitor in Scotland, or England & Wales with a willingness to advise on Scottish employment law (with support where required)., • Minimum of 5 years’ PQE specialising in Employment Law., • Strong technical expertise across contentious and non-contentious matters., • Proven experience managing Employment Tribunal litigation., • Commercially minded with the ability to balance legal risk and business objectives., • Excellent drafting skills and high attention to detail., • Strong stakeholder management and communication skills., • Ability to manage multiple priorities in a fast-paced environment., • Previous in-house experience, particularly within healthcare, retail, or large multi-site organisations., • Experience delivering training or presenting complex legal concepts to non-legal audiences., • Pragmatic and solutions-focused with a strong commercial mindset., • Confident, credible, and able to influence at senior levels., • Resilient and discreet, with high levels of professionalism and integrity., • Competitive salary and benefits package., • Opportunities for ongoing professional development., • A supportive in‑house legal team within a dynamic and growing business.

Optometrist - Private Surgical Eye Clinic Location: Glasgow Salary: Up to £70,000 DOE + £5,000 relocation bonus + 33 Days Annual Leave + Paid Professional Fees Employment Type: Full-Time | Part-Time A fantastic opportunity has become available to join a leading private provider of laser eye, premium intraocular lens and cataract surgery. You will work as part of a multi-disciplinary team alongside experienced eye care professionals, including ophthalmologists, and play a crucial role in the delivery of a diverse range of clinical eye care services to the company's patients. With a “put the patient first” mentality and a transcending care for their employee’s career paths, this a great opportunity to continue your growth as an Optometrist. Role Overview This role is ideal for an Optometrist with at least 2 years post-registration experience who is eager to expand their clinical skillset. Full specialist training will be provided, including refractive, cataract, and glaucoma pathways. You'll be working in a modern clinic environment with state of the art technology, where patient care is paramount and continuous professional development is encouraged. Key Responsibilities • Providing essential and advanced eye examinations, • Supporting ophthalmologists with clinical assessments, • Being part of our multi-disciplinary YAG capsulotomy service, delivering these procedures., • Conducting pre- and post-operative consultations for cataract and refractive procedures, • Offer clinical advice regarding eye health, vision correction and preventative care, • Communicate with and treat patients via telemedicine., • Provide clinical support to the hub administrative team where necessary., • In the referral triage team, you will be responsible for reviewing incoming referrals from optometrists, GPs and other primary care routes, allocating them to the most appropriate ophthalmology clinic Requirements • GOC Registered, • Minimum 2 years UK post-registration experience, • BSc in Optometry, • Strong clinical decision-making and interpersonal skills, • Passionate about delivering exceptional patient care, • Comfortable working in a multidisciplinary team, • Prior experience in a private or clinical setting is a plus Benefits • Salary up to £70,000 plus a £5,000 relocation bonus, • Salary enhancement through a Performance Pay scheme, • 33 days annual leave per year, increasing with length of service, • Flexible working patterns to suit your lifestyle, to include longer hours across fewer days and patterns that support your family or lifestyle commitments., • Pension Scheme, • Private Healthcare, • Paid Professional Fees, • Indemnity Coverage, • Independent Prescribing Sponsorship and Placement Assistance, • Access to Optical Express CET courses, • Complimentary or discounted Laser Eye Surgery, Intraocular Lens surgery or Lipiflow treatment, • Generous Optical Express Friends and Family Discounts Referral Scheme Compass Associates Ltd is acting as the exclusive recruitment consultancy for this vacancy. We offer a £500 voucher for every successful recommendation or referral. Interested? If you're an Optometrist looking for a rewarding opportunity within a company committed to expanding their employees career paths, we’d love to hear from you. Contact Information Matt Summers Phone: 02393 874 318 Mobile: 07964 099 056 Email:

Clinical Resourcer Location: Glasgow City centre Hours of Work: Full time, 40 hours per week Salary: Competitive plus company benefits For the over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. The Optical Express team work together, collectively and consistently striving for excellence whilst providing life changing treatments to our patients. We support and respect each other and are committed to a culture of care, trust and integrity. We are looking for a highly motivated and detail‑driven Clinical Resourcer to join our growing healthcare recruitment team. You will play a crucial part in identifying, engaging, and qualifying specialist clinicians within the ophthalmic sector—specifically Ophthalmic Surgeons, Optometrists, and Independent Prescribing Nurses. This role is ideal for someone who enjoys relationship-building, thrives in a fast‑paced environment, and is passionate about connecting exceptional eye‑care professionals with outstanding career opportunities. Key Responsibilities • Source, screen, and qualify Ophthalmic Surgeons, Optometrists, and IP‑qualified Nurses across the UK., • Develop and maintain a strong pipeline of clinical talent through proactive research, networking, and market mapping., • Use a variety of tools (databases, LinkedIn, professional bodies, referral networks) to identify high-quality candidates., • Manage initial candidate communication including calls, interviews, and compliance checks., • Maintain accurate and up-to-date candidate records within the CRM/ATS. Essential: • Experience in healthcare resourcing, medical recruitment, or strong transferable resourcing experience., • Excellent communication and interpersonal skills., • Strong organisational skills and ability to manage multiple priorities., • Prior experience in ophthalmic or specialist medical recruitment., • Understanding of the roles of ophthalmic surgeons, optometrists, and IP nurses., • Competitive salary, • Discounts on group services and products, • Supportive, collaborative team culture Optical Express is an Equal opportunities employer

Title: Healthcare Assistant Location: Glasgow Hours: 40 hours Salary: £25,400 per annum Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. Due to continued growth, a fantastic opportunity has arisen to join Optical Express as a Healthcare Assistant (Surgery Assistant) within our Glasgow clinic. The role involves travelling to cover other Optical Express surgery clinics. Key Responsibilities and Accountabilities: Following appropriate training, supervised practice and competency achievement assessments, you will be able to undertake all designated roles within the surgery team working across two surgical specialities: laser vision correction department (LVC) and ophthalmic (IOL) theatres. You will also be responsible for the following: • Pre-operative testing; conducting tests prior to examination and treatment and assisting during the consent appointment process, including providing information to patients prior to their IOL or LVC procedure., • Patient discharging; instructing the patient pre and post procedure on the care of the eyes, updating medical records, making follow up appointments., • Laser technician; preparation and calibration of the lasers, understanding data, loading and transferring data, safe running of the lasers., • Co-ordinating: Controlling patient flow on the day of the consent appointment and surgery appointments to ensure minimum waiting times for patients and managing queries., • Assisting the surgeon during consent appointments and treatments – acting as scrub assistant (LVC only); taking notes for the surgeon; instilling eye drops., • Undertaking the role of ‘HCA’ (Healthcare Assistant) in IOL theatre to assist the surgical team and patients during surgery and associated tasks such as decontamination of instruments., • Actively participating in the end of treatment day activities; updating patient files, filing, compiling ‘end of day’ reports for head office, cleaning the department, stock and lens ordering., • Reporting untoward incidents – taking an active role in patient safety issues and quality and risk management. Essential Skills • Excellent communication and presentation skills, • Ability to absorb and convey highly technical information, • Adaptable with a flexible approach to work, • Excellent time management skills and ability to prioritise tasks, • A confident and professional individual who has fantastic organisational skills, • Excellent telephone manner, • Demonstrate confidentiality, integrity and discretion What’s in it for you? • A market leading salary, • No night shift, • State of the art, modern working environments, • 29 days annual leave per year, • Pension scheme, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eyewear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities, • An accessible management team and transparent management structure, • Working in a larger clinical team means less pressure on our staff and more time to spend with our patients, • Full visibility of 6 week rota Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.

Job Title – Telemedicine Optometrist Location – Glasgow City Centre Salary – £55,000 DoE Hours – 40 Hours per week (Tuesday to Saturday) Optical Express is a provider of ophthalmology services including laser eye surgery, cataract surgery and lens replacement surgery in the United Kingdom and Europe. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. A fantastic opportunity has become available for a Telemedicine Optometrist to provide care to patients from our flagship clinic in Glasgow City Centre. You will work as part of a multi-disciplinary team alongside experienced eye care professionals, including ophthalmologists, and play a crucial role in the delivery of a diverse range of clinical eye care services to our patients. At Optical Express, no two days are the same. Your role will be varied and can include: • As a telemedicine optometrist your primary duty will be to communicate with and treat patients via telemedicine., • In the referral triage team, you will be responsible for reviewing incoming referrals from optometrists, GPs and other primary care routes, allocating them to the most appropriate ophthalmology clinic., • As a qualified optometrist you will provide clinical support to the hub administrative team where required., • Working alongside the operations and clinical leads to identify areas for improvements in service delivery. Your package: We are committed to providing the successful candidate with rewards and benefits that really make a difference. The fantastic range of benefits you will receive include: • A market leading salary of up to £55,000., • Salary enhancement through our Performance Pay scheme., • 33 days annual leave per year, increasing with length of service., • Pension Scheme., • Private Healthcare., • Paid Professional Fees., • Indemnity Coverage., • Independent Prescribing Sponsorship and Placement Assistance., • Access to Optical Express CET courses., • Complimentary or discounted Laser Eye Surgery, Intraocular Lens surgery or Lipiflow treatment., • Generous Optical Express Friends and Family Discount scheme. Optical Express is committed to providing clinicians and patients alike with access to state of the art diagnostic and treatment technologies from a range of market leaders such as Carl Zeiss and Johnson & Johnson Vision. Full training will be provided and is delivered by experienced clinicians. To ensure you have maximum support day-to-day in the clinic, you will work alongside an exceptional professional team, as well as having access to invaluable guidance from the Clinical Services team, which includes some of the most experienced optometrists and ophthalmologists in the specialist areas of refractive surgery and cataract care.

Senior Surgery Manager Location: Glasgow or Manchester Hours: 40 hours per week Salary: Competitive plus benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. We’re looking for someone to become part of our management leadership team with responsibility for managing the surgery teams across our surgery centres in Scotland and North of England. As Senior Surgery Manager you will be responsible for setting and maintaining world class surgical standards throughout our hospitals. You will have the experience and gravitas to lead and support the teams comprising surgery managers, surgery assistants, nurses and surgeons, all the while ensuring targets for Laser Eye Surgery and Intraocular procedures are met through effective utilisation of resources. Due to the nature of the role, there will be a requirement for regular travel, from a base location which could be Glasgow or Manchester. The main aspects of the role are • Identifying and implementing systems to ensure world class surgical treatments and appropriate patient outcomes., • To motivate the surgical team to achieve the clinical KPIs and targets for treatment volumes., • Providing support for the team in efficient and productive use of surgery time, maximisation of surgery lists, accurate and timely reporting is key to success., • Taking responsibility for managing the Clinical Governance and HCC systems centrally and ensuring full compliance – first time, every time. What we need from you It goes without saying you will be comfortable leading a diverse and senior team, preferably in a clinical setting, and you have; • excellent communication and presentation skills, • an adaptable, flexible approach to work, • top notch Microsoft office and outlook, • meticulous attention to detail • A proven track record of leading MDT across different locations., • Enthusiasm and a willingness to learn, • A hands-on and customer-centric approach What’s in it for you? • Exposure to cutting edge technology and techniques, • Competitive salary and additional company benefits including product/treatment discounts, • The opportunity to work with talented colleagues to truly change people lives, • Free or discounted optical products/procedures, • Competitive/ and industry leading salaries, • Career progression / Defined and unparalleled career path and progression opportunities, • Modern working environment with superb technology support Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer

Group Property Surveyor Location - Glasgow - (UK travel required) Salary - Competitive, DoE Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers. For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry. Following recent acquisitions and business growth, we now have an exciting opportunity for an experienced Group Property Surveyor to join our group. The role of the Group Property Surveyor will be to manage exiting and new properties in our portfolio, which will include offices and clinic locations across the UK, and to assist in the continued expansion of our group in the UK and Ireland. Duties will include: • Identify and review potential new properties/premises., • Liaise with landlords, • Negotiate and agree favourable terms and lease agreements for the group., • Management of existing portfolio, • Work closely with Group Property manager., • MRICS member, • rent/rates/lease negotiating, • Background in surveying What’s in it for you? • Competitive salary, • Free or discounted optical products/procedures, • Modern working environment with superb technology support, • 29 days annual leave, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme

Title: Customer Care Advisor – Inbound Hours: 40 hours per week, Full Time Location: Glasgow City Centre – Office based Salary: £27,040 - £27,560 plus bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. We are looking for a motivated and compassionate Inbound Advisor to join our team. You will be the first point of contact for patients calling in with a variety of inquiries, ranging from booking sight tests to scheduling refractive treatments. You will be responsible for ensuring that all patients receive outstanding service, making their experience as smooth and positive as possible. Key Responsibilities: • Customer Service Excellence: Handle patient inquiries via phone and email, providing accurate information about services, scheduling appointments, and addressing concerns., • Patient Journey: Actively look for opportunities to improve the patient experience, ensuring a seamless journey from initial inquiry to treatment., • Administrative Support: Manage patient records, update databases, and assist with the organization of patient appointments and treatments., • Communication & Problem-Solving: Use strong communication skills to engage with patients, resolve issues, and provide guidance on the next steps., • Strong communication and interpersonal skills, with a passion for helping others., • Excellent problem-solving abilities to handle a variety of patient needs., • Strong administrative skills, including attention to detail and organizational abilities., • Experience in a customer-facing role, ideally within healthcare or optical services (preferred but not essential)., • Ability to work under pressure and manage multiple tasks simultaneously., • Excellent uncapped bonus structure, • State of the art, modern working environments, • 29 days annual leave (pro rata), • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Full training on refractive treatments and patient handling, • Clear progression routes for top performers Optical Express is an equal opportunities employer

Title: Customer Care Advisor – Live Chat Hours: Full Time Location: Glasgow City Centre – office based Salary: From £27,040 Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. Each day will vary however the core components of your role will include: • Engaging with existing or potential customers/patients, • Acting as first point of contact for internal and external customers, • Handling customer enquiries quickly and efficiently, • Booking consultations, sight tests and post-operative appointments, • Maintain and develop product knowledge and customer service skills, • Excellent verbal and written communication skills, • The ability to deal with customers over the telephone in a confident and professional manner, • A willingness to learn, • Excellent bonus potential, • State of the art, modern working environments, • 29 days annual leave (pro rata), • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities Optical Express is an equal opportunities employer

Health & Safety Executive Location - Glasgow/Cumbernauld - travel throughout the UK Salary - DoE For the over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. The Optical Express team work together, collectively and consistently striving for excellence whilst providing life changing treatments to our patients. We support and respect each other and are committed to a culture of care, trust and integrity. Our culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. We have an exciting opportunity for an experienced H&S Executive to join our team, to provide full health & safety coverage in our clinics across the UK. Job Purpose The Health & Safety Executive will report to the H&S manager and have responsibility for ensuring that all companies in the group comply with all relevant health, safety, and environmental legislation, policies, and procedures. They will work to promote a strong health and safety culture, reduce workplace risks, and drive continuous improvement in safety performance throughout our business. Key Responsibilities • Compliance & Legislation, • Ensure compliance with UK Health & Safety laws (e.g., Health and Safety at Work Act 1974, COSHH, RIDDOR)., • Maintain up-to-date knowledge of health and safety regulations and industry best practices., • Conduct regular audits and inspections to ensure workplace safety and compliance., • Ensure all risk assessments and method statements (RAMS) are up to date., • Risk Management & Safety Procedures, • Identify and assess risks, implementing effective risk management strategies., • Develop and maintain health and safety policies, procedures, and guidelines., • Investigate accidents, incidents, and near misses, providing reports and recommendations for corrective actions., • Ensure all emergency procedures, including fire drills and first aid, are in place and regularly tested., • Training & Awareness, • Deliver health and safety training sessions to employees at all levels., • Promote a culture of safety awareness and best practices across the organisation., • Provide guidance and support to managers and employees on health and safety matters., • Reporting & Documentation, • Maintain accurate records of safety inspections, risk assessments, and training sessions., • Prepare and present reports on health and safety performance, incidents, and compliance to senior management., • Ensure all statutory reporting (e.g., RIDDOR) is completed in a timely manner., • Contractor & Supplier Management, • Assess and monitor contractor safety compliance., • NEBOSH General Certificate (or equivalent qualification)., • Strong knowledge of UK health and safety legislation., • Experience conducting risk assessments and audits., • Strong communication and interpersonal skills., • Ability to train and educate employees on health and safety matters., • Experience handling incident investigations and reporting., • Attention to detail., • Problem-solving skills., • Leadership and influencing skills., • Organisational and time management abilities., • Ability to work independently and as part of a team., • Some travel will be necessary., • Competitive salary DoE, • A range of benefits including free or discounted optical products and procedures, • Career progression Optical Express is an equal opportunities employer.

Job Title: Customer Services Executive – Complaints Resolution Location: Glasgow City Centre Department: Customer Services Reports To: Customer Services Manager Hours of Work: 9am – 5.30pm Monday to Friday & occasional Saturday Salary: £27,000 Optical Express is the UK’s leading provider of laser eye surgery, lens replacement, and private cataract procedures. We are committed to delivering exceptional patient care and customer service across all touchpoints. As part of our continued growth, we are looking for a dedicated Customer Services Executive to join our team and help us maintain our high standards of service excellence. Role Overview: As a Customer Services Executive, you will be responsible for managing and resolving customer complaints with empathy, professionalism, and efficiency. You will play a key role in maintaining our reputation for outstanding service by ensuring every customer feels heard and valued. Your ability to craft clear, thoughtful, and well-written correspondence will be essential in delivering positive outcomes and maintaining trust. Key Responsibilities:. • Handle customer complaints and escalations via phone, email, and written correspondence., • Investigate complex issues thoroughly and liaise with clinical and operational teams to gather relevant information., • Draft high-quality, personalised response letters and emails that reflect Optical Express’s tone and values., • Ensure all complaints are resolved in line with company policies and regulatory standards (e.g., GOC, CQC)., • Maintain accurate records of all interactions and resolutions using internal systems., • Identify trends and recurring issues, providing feedback to improve processes and customer experience., • Support the wider customer service team during busy periods or special initiatives. Skills & Experience: • Previous experience in a customer service role, ideally within healthcare, retail, or regulated environments., • Strong background in complaints handling and resolution., • Excellent written communication skills with a keen eye for detail and tone., • Ability to manage sensitive conversations with empathy and professionalism., • Proficient in Microsoft Office and CRM systems., • Understanding of regulatory frameworks such as GDPR and healthcare standards is advantageous. Personal Attributes: • Empathetic and customer-focused., • Resilient and calm under pressure., • Professional and diplomatic., • Strong organisational and time management skills., • Team-oriented with a proactive approach. Salary & Benefits: • State of the art, modern working environments, • 29 days annual leave, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities, • Pension scheme Optical Express is an Equal Opportunities Employer

Title: Customer Care Advisor – Live Chat Hours: Full Time Location: Glasgow City Centre – office based Salary: From £27,040 Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. Each day will vary however the core components of your role will include: • Engaging with existing or potential customers/patients, • Acting as first point of contact for internal and external customers, • Handling customer enquiries quickly and efficiently, • Booking consultations, sight tests and post-operative appointments, • Maintain and develop product knowledge and customer service skills, • Excellent verbal and written communication skills, • The ability to deal with customers over the telephone in a confident and professional manner, • A willingness to learn, • Excellent bonus potential, • State of the art, modern working environments, • 29 days annual leave (pro rata), • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities Optical Express is an equal opportunities employer

Title: Contact Centre – Outbound Sales Hours: 40 hours per week, Full Time Location: Glasgow City Centre – Office based Salary: £27,040 - £28,080 plus bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. Role responsibility : Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement. This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services. • Make outbound calls to patients who have enquired about refractive treatments., • Deliver an outstanding customer experience while identifying opportunities., • Consistently meet and exceed KPIs and conversion targets., • Building trust and rapport, Guiding patients through the consultation booking journey., • A driven individual with a target-focused mindset., • Experience in outbound sales or a high-contact customer service role., • Strong communication and persuasion skills., • Willingness to push yourself to meet and exceed performance goals., • State of the art, modern working environments, • 29 days annual leave (pro rata), • Free Breakfast and Subsidised staff canteen., • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Full training on refractive treatments and patient handling, • Clear progression routes for top performers Optical Express is an equal opportunities employer

Job Title - Patient Advisor Location - Glasgow Hours - Full Time, 40 hours per week (must be flexible to work Saturdays) Salary - £29,000 plus Bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following: • An industry leading salary plus excellent bonus potential, • State of the art, modern working environments, • 29 days annual leave, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities, • Pension scheme It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike. Your day to day responsibilities may vary however a typical day will involve the following duties: • Building a strong relationship with our patients, • Performing diagnostic eye scans (full training will be provided), • Confidently relaying patient information to the optometrist to ensure a smooth patient journey, • Maintaining patient records with accurate and up to date information, • Arranging affordable finance options to suit each individual patient, • Schedule patients’ consultations and surgeries with our optometrists and surgeons The successful candidate will: • Be driven and passionate with a willingness to succeed, • Have excellent written and verbal communication skills, • Be able to demonstrate strong negotiation skills, • Be self-motivated to work with and without supervision, • Have previous experience working towards sales targets and personal KPI's, • Possess strong organisational skills

Clinical Resourcer Location: Glasgow City centre Hours of Work: Full time, 40 hours per week Salary: Competitive plus company benefits For the over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. The Optical Express team work together, collectively and consistently striving for excellence whilst providing life changing treatments to our patients. We support and respect each other and are committed to a culture of care, trust and integrity. We are looking for a highly motivated and detail‑driven Clinical Resourcer to join our growing healthcare recruitment team. You will play a crucial part in identifying, engaging, and qualifying specialist clinicians within the ophthalmic sector—specifically Ophthalmic Surgeons, Optometrists, and Independent Prescribing Nurses. This role is ideal for someone who enjoys relationship-building, thrives in a fast‑paced environment, and is passionate about connecting exceptional eye‑care professionals with outstanding career opportunities. Key Responsibilities • Source, screen, and qualify Ophthalmic Surgeons, Optometrists, and IP‑qualified Nurses across the UK., • Develop and maintain a strong pipeline of clinical talent through proactive research, networking, and market mapping., • Use a variety of tools (databases, LinkedIn, professional bodies, referral networks) to identify high-quality candidates., • Manage initial candidate communication including calls, interviews, and compliance checks., • Maintain accurate and up-to-date candidate records within the CRM/ATS. Essential: • Experience in healthcare resourcing, medical recruitment, or strong transferable resourcing experience., • Excellent communication and interpersonal skills., • Strong organisational skills and ability to manage multiple priorities., • Prior experience in ophthalmic or specialist medical recruitment., • Understanding of the roles of ophthalmic surgeons, optometrists, and IP nurses., • Competitive salary, • Discounts on group services and products, • Supportive, collaborative team culture Optical Express is an Equal opportunities employer

CNC Miller (Hurco, WinMax) – 4 Day Week Location: G81, Scotland Salary: £17.50 – £18.50 per hour + Overtime (Time & ½) Job Type: Full Time, Permanent Working Hours: Monday – Thursday, 7:00am – 4:15pm We are currently recruiting for an experienced CNC Miller to join a precision engineering company based in the G81 area of Scotland. This role is ideal for a CNC Miller with experience using Hurco milling machines and WinMax conversational controls. The company specialises in the manufacture of high-precision prototype and low-volume components for the Medical, Scientific, and Laser industries, offering varied and technically interesting work. Responsibilities * Programming, setting and operating Hurco VM1 and Hurco VM2 CNC milling machines * Programming using WinMax conversational controls * Manufacturing precision prototype and small batch components * Reading and interpreting engineering drawings * Tool selection, setting offsets and proving out programs * Producing first-off components and quality checking * Working to tight tolerances and high precision standards * Supporting continuous improvement and maintaining high workshop standards Requirements * Experience working as a CNC Miller * Experience with Hurco CNC milling machines (VM series preferred) ...

Lead Surveyor Locations: Various sites across the North-West Rail Client Salary: £30,000 - £35,000 / year + Company Van from Day 1 Full-Time, Permanent Role We are seeking a Lead Surveyor to join a rail engineering company based in Merseyside to conduct topographical surveys on Network Rail infrastructure, including permanent way, switches and crossings, and drainage, using advanced techniques such as laser scanning and Total Station. Responsibilities include surveying and mapping Network Rail infrastructure, data collection and analysis, performing gauging surveys using laser sweep technology to generate precise platform profiles, and conducting track and structural monitoring, where you will implement various technologies and methodologies to assess the condition of structures and permanent way over time. The successful candidate MUST have previous experience in undertaking multidisciplinary topographical surveys, and be proficient in laser data scanning, track surveys, gauging using a range of techniques and equipment such as GPS, Trimble Total Stations, Trimble Scanners, Trimble Gedo System and Laser sweep, alongside proficiency in creating as-built models. You must be flexible to work nights and weekends as there is a requirement to work 2 in 4 weekends (depending on workload), along with a full UK driving license. The ideal candidate will have similar experience in a rail environment, but this is not essential. The client is a specialist engineering company that offers a wide range of surveying, design, and consulting services within the railway industry across the Northwest of England. The role offers a generous benefits package which includes 25 days annual leave (option to buy or sell up to 5 days), enhanced overtime, weekend and night pay, paid expenses, up to 5% employer matched pension contributions, a company vehicle, laptop, and mobile phone allowance. *Please be advised that the successful candidate will undergo full training to work on the railway by obtaining tickets such as a PTS (Personal Track Safety). Part of this training requires you to take a drugs and alcohol, along with a full medical screening to ensure suitability to work in the environment. --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website. JBRP1_UKTJ

About the Company Trine Energy is a UK based early stage startup developing products for transmission of electrical power (1MW+) using power of fiber (PoF) as the core technology. PoF is already in use in many industries. However the power used in those applications are in milliwatts. Our power transmission target is orders of magnitude higher. It is a challenging yet exciting problem to solve. We are working on the hypothesis that the production of power is a solved problem. Solar and wind based energy production has been rapidly scaling since the start of the century. In fact there is too much generation of solar and wind power in many European countries leading to curtailment and negative spot price of electricity. Renaissance of fission nuclear reactors and the advancements in fusion means there will be no shortage of electrical power. The challenge will be to distribute that power at a national and global scale. Today, the only option of distributing electrical power over distance is the power grid. It works, but just. It is a super old technology. It takes immense effort to build or expand, and is costly to maintain. According to various studies, ~$1 Trillion of annual investment is needed globally to upgrade and expand the grid networks to reach net zero target by 2050. Governments don’t have fiscal capacity to make such investments. It has not seen any real innovation for a very long time and there is none on the horizon to significantly reduce the cost. It gets unstable when there is too much intermittent power in the mix, which goes against the global drive for energy transition. It is fragmented, and has no global scale. Laser and fiber optic, in comparison, are modern technologies, enjoying rapid innovation. Both are highly flexible products. They have many interesting properties that electricity and power cables don’t have. They can be produced in significantly higher volumes and are easy to deploy. Their cost and performance are improving at Moore’s law scale. This opens the opportunity for us to build products and become an alternative to specific use cases that are easier to develop and implement in the near term, such as providing power redundancy using short distance transmission (<5km) to critical infrastructure such as defense systems and data centers. It is also possible to deliver electrical power as thermal energy for commercial and industrial heating. The long term goal is to create a global network of power, much like the internet, where producers and end users can connect instantly and seamlessly using our technology. The products that solve the energy distribution problem at a global scale have the potential to define a new industry. Our plan is to combine technologies from different fields of science and engineering such as high power diode and fiber lasers, specialised fiber optic, power over fiber, and thermal photovoltaic cells to achieve the goal. By using technologies that are already invented and commercialised, and pushing the boundaries of engineering and finance to create a product that solves one of the biggest energy transition bottlenecks, is a mission worth pursuing. About the role The Photonics Engineer is the engineering lead for high‑power optical delivery at Trine. You will own how multi‑kilowatt to megawatt‑class optical power is generated, guided through fibers and cables, and delivered reliably over 1–100 km. This is a hands‑on, system‑facing role that bridges simulations, suppliers, and early hardware. • Own the high‑power optical delivery path: define fiber types (MMF, LMA, PCF, HCF), core sizes, fiber counts per cable, and operating points for CW power over long distances., • Translate optical and multiphysics simulation results into practical design rules: power per fiber, safe operating areas, bend and routing limits, splicing strategy, and safety margins., • Design and iterate fiber bundle and cabling concepts for underground/undersea deployment, balancing attenuation, thermal limits, reliability, installation, and maintenance., • Specify, evaluate, and qualify lasers and fiber components from OEMs and fiber manufacturers; define technical requirements and compare architectures against performance, operational, and cost KPIs., • Prototype and test early subsystems (delivery rigs, test fibers, connectors, sample cables), define test plans, and feed measurements back into models and design decisions., • Work closely with product, research, and simulation colleagues to align the delivery architecture with near‑term use cases (defence redundancy, data centers, industrial heat) and the scaling roadmap., • Create clear documentation of architectures, assumptions, trade‑offs, and test results that can be shared with suppliers, partners, and future team members. What we are looking for in the candidate • B.E./Tech, M.E/Tech, MSc or PhD in Physics, Photonics, Optical Engineering, or a closely related field., • Hands‑on experience with high‑power fiber delivery: large‑core or specialty fibers (e.g., MMF, LMA, PCF, HCF) at ≥100 W CW, ideally into the kW range., • Solid understanding of nonlinear and damage mechanisms in fibers (e.g., SRS, SBS, thermal damage, fiber fuse) and how they scale with power, length, and core size., • Experience configuring or integrating industrial diode or fiber lasers and their delivery fibers (end caps, collimators, connectors, safety interlocks)., • Working proficiency with Python and at least one simulation environment (in‑house codes, COMSOL, Ansys, or similar) for analyzing propagation and basic thermal effects., • Comfort making design trade‑offs with incomplete data, iterating quickly, and owning decisions in a small, distributed startup team., • Experience in specialty fiber development or industrialisation (e.g., hollow‑core, PCF), including collaboration with fiber drawing facilities or process engineers., • Experience taking fiber or laser technologies from lab concept towards standardised product: defining specs, qualification tests, and working with suppliers to meet them., • Exposure to underground/undersea cable concepts, deployment, or reliability for optical or power cables., • Experience with coupled optical–thermal–mechanical models for high‑power components and systems., • Previous work with defence, energy, or data‑center applications that demand high reliability and robust safety engineering. What we offer • Remote‑first role, open to UK and non‑UK candidates. Full‑time, with the option to start part‑time and ramp up., • Opportunity to define how multi‑MW optical power is moved through fibers at scale and to shape a new class of energy‑distribution infrastructure.

Senior Surveyor Locations: Various sites across the North-West Rail Client Salary: £35,000 - £40,000 / year + Company Van from Day 1 Full-Time, Permanent Role We are seeking a Senior Surveyor to join a rail engineering company based in Merseyside to conduct topographical surveys on Network Rail infrastructure, including permanent way, switches and crossings, and drainage, using advanced techniques such as laser scanning and Total Station. Responsibilities include surveying and mapping Network Rail infrastructure, data collection and analysis, performing gauging surveys using laser sweep technology to generate precise platform profiles, and conducting track and structural monitoring, where you will implement various technologies and methodologies to assess the condition of structures and permanent way over time. The successful candidate MUST have previous experience in undertaking multidisciplinary topographical surveys, and be proficient in laser data scanning, track surveys, gauging using a range of techniques and equipment such as GPS, Trimble Total Stations, Trimble Scanners, Trimble Gedo System and Laser sweep, alongside proficiency in creating as-built models. You must be flexible to work nights and weekends as there is a requirement to work 2 in 4 weekends (depending on workload), along with a full UK driving license. The ideal candidate will have similar experience in a rail environment, but this is not essential. The client is a specialist engineering company that offers a wide range of surveying, design, and consulting services within the railway industry across the Northwest of England. The role offers a generous benefits package which includes 25 days annual leave (option to buy or sell up to 5 days), enhanced overtime, weekend and night pay, paid expenses, up to 5% employer matched pension contributions, a company vehicle, laptop, and mobile phone allowance. *Please be advised that the successful candidate will undergo full training to work on the railway by obtaining tickets such as a PTS (Personal Track Safety). Part of this training requires you to take a drugs and alcohol, along with a full medical screening to ensure suitability to work in the environment. --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website. JBRP1_UKTJ

Training Design Engineer Warminster based, hybrid working Be at the forefront of transforming British Army training. About us: At OMNIA Training, we've brought together some of the UK's most innovative defence training organisations under one powerful mission: to transform the British Army's training system and create the best-trained Army in the world. OMNIA are redefining the British Army's collective training. To do that, we are looking for the best and brightest minds from across the UK. We are backed by British innovation and powered by world-class experts, like you. OMNIA is at the heart of the UK's bold Land Industrial Strategy. The role: This is more than a job - it's a mission. You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army. Every person in our team plays a critical role in delivering OMNIA's vision; designing, delivering, and transforming collective training so the British Army is ready to fight and win. You'll work in a matrix organisation and report operationally through OMNIA Training Design Branch and functionally through the Raytheon UK Engineering Management team. Ultimately, you'll work for the British Army, championing innovation, and helping shape the future of military collective training. The Training Design Engineer will be part of the training design team within the OMNIA Training programme. This position is critical to the successful delivery of the Collective Training Transformation Programme (CTTP), ensuring that training design is delivered to meet the British Army's needs The successful candidate will be responsible collective training design, forging links with the training analysis team, integrating with Military workforce, managing change, and ensuring that collective training solutions align with Army and LWC programme goals. Key Responsibilities: * Responsible for delivery of collective training event design as part of a small team. * Accountable for all training events assigned to you and the team with regards to training transformation. * Production of Collective Training Exercise Plans and Assessment Solutions. * Ensuring the processes that support the review and change of training events follow the end-to-end training design process, are DSAT (Defence Systems Approach to Training) compliant, considering media enhancements, adherence to quality standards and are resourced appropriately for success. Proactively addressing, resolving and escalating any challenges that may impact delay to delivery. * Collaborate with Army stakeholders to ensure training design is aligned to the current operational environment, the pacing threat and current British Army Doctrine. * Updating Training Design materials to incorporate relevant recommendations and feedback from internal and external assurance, to ensure that training remains up-to-date and satisfies operational/workplace performance requirements. * Ensure governance, risk management, and compliance standards are met throughout the transformation lifecycle. * Contribute to a cross-functional team, fostering a culture of innovation, agility, and continuous improvement. * Monitor and report on progress, risks, and outcomes to Training Design leadership. * Any other duties required to develop and support the Training Design Service. Who we are looking for: We're after individuals who want to serve. You'll have a mission focus, and the enthusiasm and drive to 'get things done'. You'll want to work in collaboration with other defence training organisations, and the British Army. You won't let bureaucracy get in the way of what needs to be done, you'll learn lessons and share these lessons across the team. You won't necessarily have a military background, but you'll understand what it means to serve and to put the mission first. Essential Skills and Experience: * Proven experience in designing Collective Training Exercises for the British Army across the Live Virtual and Constructive Environments. * Knowledge of British Army Training Design from Subunit to Corps. * Strong background in JSP 822 and the DSAT process. * Deep understanding of management methodologies and best practices. * Demonstrated ability to manage multiple stakeholders and influence at all levels of an organisation. * Experience in programme governance, risk management, and benefits realisation. * Excellent communication, leadership, and strategic thinking skills. * Demonstrate attention to detail, a passion for quality and be able to plan and multitask. * Adopt a flexible approach to the role, adapt to evolving priorities. * Experience working in or with public sector or defence-related programmes. * A team player that can integrate across Army and Industry partners. Desirable Skills and Experience: * Experience with training and capability development programmes. * Familiarity with data-driven decision-making and digital transformation tools. * Knowledge and practical experience of UK Ministry of Defence procedures and policies. * Experience in managing vendor relationships and third-party delivery partners. What we offer: * Be Part of a Groundbreaking Mission Join the UK's most advanced defence training alliance, where industry experts converge to push boundaries and deliver excellence. * A Culture Built on Collaboration Work in an inclusive, high-performing team that celebrates ideas, supports growth, and is laser-focused on delivering results. * Team dynamics You will be part of a team that works together, across multiple organisations united in one mission. * Work Across Borders, United in Purpose Operate across organisations with one shared goal - improving capability across all domains. * Drive Innovation Your voice matters. We champion new ideas, welcome change, and believe in continuous improvement with a growth mind-set. * Shape the Future Play a crucial role in a long-term, future-facing programme with real-world impact on national defence. * Career Growth & Benefits Enjoy a strong benefits package, ongoing development opportunities, and clear pathways to progress within a trusted defence industry partner. OMNIA Training and its partners are proud to be an equal opportunity employer. We welcome applicants of all backgrounds and identities - what matters is your passion, your expertise, and your dedication to the mission. JBRP1_UKTJ

Title: Customer Care Advisor – Live Chat Hours: Full Time Location: Glasgow City Centre – office based Salary: From £27,040 Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. Each day will vary however the core components of your role will include: • Engaging with existing or potential customers/patients, • Acting as first point of contact for internal and external customers, • Handling customer enquiries quickly and efficiently, • Booking consultations, sight tests and post-operative appointments, • Maintain and develop product knowledge and customer service skills, • Excellent verbal and written communication skills, • The ability to deal with customers over the telephone in a confident and professional manner, • A willingness to learn, • Excellent bonus potential, • State of the art, modern working environments, • 29 days annual leave (pro rata), • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities Optical Express is an equal opportunities employer

Job Title – Telemedicine Optometrist Location – Glasgow City Centre Salary – £55,000 DoE Hours – 40 Hours per week (Tuesday to Saturday) Optical Express is a provider of ophthalmology services including laser eye surgery, cataract surgery and lens replacement surgery in the United Kingdom and Europe. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. A fantastic opportunity has become available for a Telemedicine Optometrist to provide care to patients from our flagship clinic in Glasgow City Centre. You will work as part of a multi-disciplinary team alongside experienced eye care professionals, including ophthalmologists, and play a crucial role in the delivery of a diverse range of clinical eye care services to our patients. At Optical Express, no two days are the same. Your role will be varied and can include: • As a telemedicine optometrist your primary duty will be to communicate with and treat patients via telemedicine., • In the referral triage team, you will be responsible for reviewing incoming referrals from optometrists, GPs and other primary care routes, allocating them to the most appropriate ophthalmology clinic., • As a qualified optometrist you will provide clinical support to the hub administrative team where required., • Working alongside the operations and clinical leads to identify areas for improvements in service delivery. Your package: We are committed to providing the successful candidate with rewards and benefits that really make a difference. The fantastic range of benefits you will receive include: • A market leading salary of up to £55,000., • Salary enhancement through our Performance Pay scheme., • 33 days annual leave per year, increasing with length of service., • Pension Scheme., • Private Healthcare., • Paid Professional Fees., • Indemnity Coverage., • Independent Prescribing Sponsorship and Placement Assistance., • Access to Optical Express CET courses., • Complimentary or discounted Laser Eye Surgery, Intraocular Lens surgery or Lipiflow treatment., • Generous Optical Express Friends and Family Discount scheme. Optical Express is committed to providing clinicians and patients alike with access to state of the art diagnostic and treatment technologies from a range of market leaders such as Carl Zeiss and Johnson & Johnson Vision. Full training will be provided and is delivered by experienced clinicians. To ensure you have maximum support day-to-day in the clinic, you will work alongside an exceptional professional team, as well as having access to invaluable guidance from the Clinical Services team, which includes some of the most experienced optometrists and ophthalmologists in the specialist areas of refractive surgery and cataract care.

Our client is a world class manufacturer within the bespoke door industry. For over 50 years they have specialised in providing door solutions all over the world. They have produced and installed more than 200,000 door sets for clients in over 40 countries and are the chosen supplier to the worlds top 20 pharmaceutical, health and food companies. Their facilities produce superior products that are more hygienic, more intelligent, easier to clean, more durable, with a higher quality finish. Doors capable of resisting fire, water, laser and x-ray. Doors that are fire certified in over 50 countries. They are now seeking a skilled Assistant Field Service Engineer, to join their professional and friendly team based in Hull. They are currently looking for an Assistant Field Service Engineer to join their growing team. The Assistant Field Service Engineer is responsible for the installation, servicing, maintenance, and repair of automatic door systems to ensure they operate safely, reliably, and in compliance with relevant standards and regulations. The role involves diagnosing faults, carrying out preventative maintenance, and responding to breakdowns across a range of customer sites. Working independently and as part of a wider technical team, the Assistant Field Service Engineer delivers high-quality workmanship, excellent customer service, and ensures all systems meet safety, performance, and compliance requirements. This person will be based in the Hull area and the role involves working as part of a two-man team, staying away from home on a weekly basis. Due to the nature of the business, some weekend work will also be required THE BENEFITS: A work place contributory pension, with employer contributions, 25 days paid annual leave, Company-supplied equipment necessary for this key role, expenses when on company business including hotel stays, continuous professional education support and training, social events and teambuilding activities. Overtime rates. Offering an attractive salary and benefits package including door to door pay, a Company vehicle, fuel card and all tools and safety gear will be provided. THE ROLE: • The repair, service and installation of manual doors and automatic doors to our many clients in the Food Manufacturing; Pharmaceutical; Cleanroom Research Laboratories; Public and Private Hospitals and Retail sectors., • Install, commission, and configure automatic door systems in line with manufacturer specifications and safety standards., • Carry out routine servicing, inspections, and preventative maintenance on automatic doors and associated access systems., • Diagnose faults and complete repairs efficiently to minimise downtime., • Ensure compliance with relevant legislation, standards, and company procedures (e.g. safety and accessibility requirements)., • Complete accurate service reports, maintenance records, and compliance documentation., • Liaise professionally with customers, site managers, and colleagues to explain works completed and any required follow-up actions., • Manage tools, parts, and equipment to ensure readiness and safe operation., • Adhere to health and safety policies, including risk assessments and safe systems of work., • 5 years' previous experience in automatic door installation and service, beneficial but not essential to have 5 years experience, • Up to date CSCS card and Manual Handling cert, • Full UK/European driving License, • Working knowledge of various manufacturers automatic door products, not essential, • Ability to repair, service and install to a high standard, not essential, • Ability to read and understand schematic diagrams and plans, not essential, • Be competent in using battery powered drills, hand tools etc JBRP1_UKTJ

Registered Nurse - Private Medical Practice, Chichester Up to £35,000 per annum, full time, permanent. 37 hour standard working week, 8am 4pm (Wed 10am to 6?pm), and one Saturday per month (with time off in lieu), pension, 25 days annual leave PLUS statutory holidays, free parking, ongoing professional training and development You will be working for a private medical practice, offering advanced health, aesthetic, longevity and wellbeing treatments. Now growing and recruiting an enthusiastic and professional nurse to join our multidisciplinary team. This is a varied role combining clinical support, treatments, patient care, and front-of-house responsibilities. Applicants must have a thirst to learn, with development high on their agenda. Key Responsibilities Registered Nurse, Private Medical Practice Clinical • Prepare patients for appointments, ensuring medical notes, consent forms, and records are complete and up-to-date, • Chaperone patients and assist clinicians during consultations and procedures, • Prepare surgical room / trolley and assist surgical cases. Aseptic techniques required, • Perform clinical duties including:, • Phlebotomy (training available), • Intravenous cannulation and infusion support (training available), • Be able to see patients independently, • ECGs and wellness checks, • Laser treatments (training available), • Recording vital signs (blood pressure, temperature, pulse, weight, BMI), • Collection, labelling, and handling of patient samples in accordance with practice and CQC protocols, • Prepare and maintain treatment rooms, ensuring full compliance with infection prevention and control standards, • Support the delivery of IV nutrient therapy and medical wellness programmes, • Meet patients, manage check-ins and check-outs, take payments, and book follow-up appointments, • Support the Practice Manager in meeting CQC compliance and audit requirements, • Perform routine checks of first aid, sharps, and emergency equipment, • Maintain current mandatory training and uphold professional registration (if applicable), • Registered Nurse, • Previous experience in private clinic, dermatology, aesthetics or similar medical environment, • Trained or willingness to train in:, • Laser treatments (training provided and CPD accredited), • Phlebotomy and IV nutrition therapy, • Assisting minor surgical procedures and aesthetic treatments, • Excellent interpersonal and communication skills with the ability to instil confidence and put patients at ease, • Confident multitasker with a proactive can-do attitude, • IT literacy particularly Microsoft?Office and practice management software JBRP1_UKTJ

Job Title: Customer Services Executive – Complaints Resolution Location: Glasgow City Centre Department: Customer Services Reports To: Customer Services Manager Hours of Work: 9am – 5.30pm Monday to Friday & occasional Saturday Salary: £27,000 Optical Express is the UK’s leading provider of laser eye surgery, lens replacement, and private cataract procedures. We are committed to delivering exceptional patient care and customer service across all touchpoints. As part of our continued growth, we are looking for a dedicated Customer Services Executive to join our team and help us maintain our high standards of service excellence. Role Overview: As a Customer Services Executive, you will be responsible for managing and resolving customer complaints with empathy, professionalism, and efficiency. You will play a key role in maintaining our reputation for outstanding service by ensuring every customer feels heard and valued. Your ability to craft clear, thoughtful, and well-written correspondence will be essential in delivering positive outcomes and maintaining trust. Key Responsibilities:. • Handle customer complaints and escalations via phone, email, and written correspondence., • Investigate complex issues thoroughly and liaise with clinical and operational teams to gather relevant information., • Draft high-quality, personalised response letters and emails that reflect Optical Express’s tone and values., • Ensure all complaints are resolved in line with company policies and regulatory standards (e.g., GOC, CQC)., • Maintain accurate records of all interactions and resolutions using internal systems., • Identify trends and recurring issues, providing feedback to improve processes and customer experience., • Support the wider customer service team during busy periods or special initiatives. Skills & Experience: • Previous experience in a customer service role, ideally within healthcare, retail, or regulated environments., • Strong background in complaints handling and resolution., • Excellent written communication skills with a keen eye for detail and tone., • Ability to manage sensitive conversations with empathy and professionalism., • Proficient in Microsoft Office and CRM systems., • Understanding of regulatory frameworks such as GDPR and healthcare standards is advantageous. Personal Attributes: • Empathetic and customer-focused., • Resilient and calm under pressure., • Professional and diplomatic., • Strong organisational and time management skills., • Team-oriented with a proactive approach. Salary & Benefits: • State of the art, modern working environments, • 29 days annual leave, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities, • Pension scheme Optical Express is an Equal Opportunities Employer

An established, first-opinion small animal practice in the Southeast is seeking an experienced Veterinary Surgeon to join their stable, supportive team. This is a replacement role within a well-run practice with low staff turnover, strong clinical standards and a genuine focus on work–life balance. The team is not rushed to hire and is happy to wait for the right person. Salary - £60,000 - £70,000 The exact salary within this banding will be awarded commensurate on experience. Location Interested in this role You can find all the relevant information in the description below. Salfords, Surrey Established first-opinion small animal practice, opened in 2018 and extended in 2021. The practice is operating at capacity with a loyal, established client base and high standards of care. The Role • 4-day working week, • 10-hour days with a paid 30-minute lunch, • Vets finish at 6:30pm; phones off after 6pm, • Opportunity to leave early if work is completed, • 1 in 3 Saturdays (8am–4pm), • TOIL for each Saturday worked, • Mix of consulting and operating, • 15-minute consults as standard, • Longer consults for complex cases, new clients and euthanasia, • Blocked end-of-day admin time, • Currently supported via a sister hospital, • Experienced, self-sufficient GP veterinary surgeon, • Confident managing their own caseload, • Comfortable with routine soft tissue surgery and dentals, • Able to “hit the ground running” without placing pressure on the team, • Happy to support and potentially train new graduates in the future Practice Overview • First-opinion small animal practice, • Stable team with low staff turnover, • Strong leadership with an organised, structured and supportive management style, • Ultrasound, • Dental X-ray (separate prep room), • Laser, • Diathermy, • Suction, • Video equipment, • Separate theatre and prep areas Culture and Development • Open-door, supportive culture, • Daily case discussion encouraged, • Strong mentoring environment, • Emphasis on finishing on time and maintaining balance, • Collaborative team that covers for one another Benefits • Salary: £45,000 – £70,000 DOE, • 4-day working week, • 5 weeks holiday, increasing with service, • Option to buy an additional week of leave, • January / February annual leave incentive, • £1,500 CPD allowance plus paid CPD leave, • Certificate support available, • RCVS fees plus one additional membership paid, • Staff discounts on treatments, food and products For further details on this exceptional role, please click the Apply Now button. If you can specify the best time to talk, please do; we will get in touch when it suits you best. You will then be contacted by one of our specialist consultants, who will provide you with further details about the role. If you would like to talk ahead of sending us your CV, please give us a call on Please note, any contact is in the strictest confidence and we will not send your details to any practice without your expressed consent to do so. Is this role almost right for you, but not quite ticking all the boxes? If so, we have many other roles available and also offer a Bespoke Job Search Service where we work proactively to find you your perfect job. We have been named as the Recruitment Firm of the year at the HealthInvestor Awards, Winners of the Professional Service Provider of the Year at the General Practice Awards, Winners of the Recruitment Award at the LaingBuisson Awards and named on the Recruiter Hot100 list, so in dealing with us you'll be in safe hands! For every placement we make, Menlo Park plants two trees! We plant one on your behalf and the other on the surgery's behalf. xrnqpay By planting two trees we offset 0.6 tonnes of CO2, the equivalent of driving 1,466 miles in a standard car. We want to contribute towards helping save the planet! Josh Deacon

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